Reputation Reviews & Product Details

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility.

Seller

Reputation

Discussions

Reputation Community

Languages Supported

German, English, French, Spanish

Solution Type

All-in-One

Used by Tyler Meeting Manager and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Reputation Integrations

(21)

Verified by Reputation

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Reputation Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Reputation, and what problem is it built to solve?

Reputation is a customer feedback platform that turns solicited and unsolicited feedback into insights for companies to use in improving customer experience and operations. It describes this approach as Reputation Experience Management.

What languages does Reputation support?

Reputation supports 4 languages: English, French, German, and Spanish.

What company sizes and industries is Reputation the best fit for?

The strongest fit in reviewer-reported experience is across mid-market and enterprise organizations, with small businesses also represented. Real estate, automotive, and healthcare are especially visible industries.

Company sizes: Mid-market and enterprise teams, alongside small businesses.
Industries: Real estate, automotive, and healthcare.

How long does it take to implement Reputation across a team?

Implementation timelines vary with the setup, but 1–3 months is the most commonly reported range. Go-live can be faster for simpler deployments and longer when more locations or integrations are involved.

Time to go live	Relative frequency
1–3 months	Most common
Under 1 month, including under 1 day	Also reported
3–6 months	Also reported
6–12 months	Less common

What customer support options does Reputation provide, and how do users find the overall support experience?

Reputation provides support through channels such as email, phone, and its knowledge base. The experience can be helpful and responsive, particularly with account managers and onboarding, though users also describe slower or less clear responses when technical issues need escalation.

What is the experience like for teams switching to Reputation from another tool?

Switching to Reputation has helped teams bring review monitoring, responses, reporting, and related workflows into one place, often replacing separate review, social media, or customer-experience tools. Users describe moving from products such as Podium, Hootsuite, Yext, SOCi, and other review or feedback platforms; the change can offer broader functionality and simpler reporting, though onboarding and learning the platform may take effort.

What tools and platforms does Reputation integrate with, and how do these integrations help users get more value from the product?

Reputation offers 13 integrations, spanning review and social platforms, real estate and healthcare systems, business tools, and analytics.

Listings, reviews, and social: Apartments.com, Apple, Facebook for Business, Instagram for Business, Trustpilot, and Yelp Advertising.
Healthcare: eClinicalWorks.
Real estate and financial services: Yardi RENTCafe, Yardi Voyager, and Total Expert.
Productivity and analytics: Microsoft 365 and Microsoft Power BI.
Recruiting: LinkedIn Recruitment Marketing.

In daily use, connected platforms can reduce the need to jump between accounts, bringing reviews, listings, and related work into a more centralized workflow. Users find that especially useful for managing activity across multiple locations, though setup and connection reliability can require attention.

What features or capabilities could make Reputation even more useful?

Reputation could be more useful with more flexible reporting and clearer explanations of scores, along with smoother controls for managing reviews and social publishing.

Make reports easier to customize and interpret, with clearer score calculations, more flexible filters, and simpler report creation.
Improve review workflows with better keyword search, sorting, and controls for handling responses and survey follow-up.
Make social publishing more flexible and reliable, including smoother cross-posting, clearer media requirements, and fewer publishing interruptions.

How useful do Reputation users find its AI features in everyday use?

AI is most useful as a starting point for review replies and social content: it can speed up drafting and give teams language they can edit before publishing. Its usefulness depends on the task, since generated text may need personalization or correction.

Review responses: Drafting professional, varied replies that users can tailor to the customer.
Social content: Generating captions and post wording to help teams plan and publish content.
Feedback analysis: Supporting sentiment analysis and insights into customer feedback.

G2 reviews are authentic and verified.

Here's how.

Morgan W.

Property Manager

Mid-Market (51-1000 emp.)

Originally submitted 5/10/2023

"A Great Way to Optimize Reviews"

5/5

What do you like best about Reputation?

I love that Reputation provides an easy way to manage survey results and respond to reviews in ONE central location! We were previously logging in natively to a bunch of different platforms to not just respond, but monitor team members' response rate and quality of response. The implementation of Reputation surveys has also greatly increased positive reviews AND allowed us to address resident concerns before they turn into bad reviews! The customer service from Reputation team members is also always top-notch! Review collected by and hosted on G2.com.

What do you dislike about Reputation?

There is nothing I dislike about Reputation. We had some hiccups in the beginning when we first got set up in the platform, but it's been pretty much smooth sailing for the past 3 years! Review collected by and hosted on G2.com.

Giovanni A.

Digital Marketing Specialist

Mid-Market (51-1000 emp.)

Originally submitted 9/22/2022

"Centralized Hub for Reputation with Room for Social Media Improvement"

4/5

What do you like best about Reputation?

I use Reputation for managing our online listings, online reviews, internal surveys, and social media management. It acts like a central hub for all our reputation management, syncing with our social and business listing accounts, which is super handy. I enjoy the UI/UX; it's mostly intuitive and easy to navigate even though there were some initial stumbles. The concept of it being a one-stop shop for all reputation matters is great. I find the response dashboards for online reviews and internal surveys really good and they keep improving them. Their Insights products are also very informative for understanding what our properties are doing well and identifying areas of improvement. When adding new locations, the process has been seamless. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

Reports still leave a lot to be desired, particularly in the social media metrics. Social media metrics reports feel very half-baked. I don't understand why social media reports are separate from the Reports product. Reports as a product works well and is very customizable. However, with social media reports, it's very buggy, slow, and there is a big lack of customizability. Review collected by and hosted on G2.com.

Danny M.

On-site management team

Mid-Market (51-1000 emp.)

Originally submitted 7/17/2024

"Visually pleasing & streamlined process. No complaints"

4/5

What do you like best about Reputation?

I still enjoy being able to view multiple properties effortlessly, I would add that the ability to view who already responded and when is also helpful. The ability to choose between a generic template answer OR writing a custom one is very helpful in maintaining the online presence that I want for the properties. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

The occasional bug is still present, something like responses being duplicated on my dashboard. It is always very minor things- Truthfully I don't have any honest critics Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

In my industury the majority of reviews tend to lean negative. Being able to respond so quickly to negative feedback is paramount! I cannot be happier with that feature. I have had many tenants say they were shocked with how quickly we respond & can resolve things. I use the software daily! Review collected by and hosted on G2.com.

Response from Lauren McCutcheon of Reputation

edit

Danny, thank you for your feedback! We're glad to hear that Reputation has streamlined your workflow, making review requests and management more efficient. It's amazing to see how quick responses to feedback have positively impacted tenant relationships. Thank you again!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

Originally submitted 4/15/2026

"Would Recommend and Looking Forward to More Features"

3.5/5

What do you like best about Reputation?

The support we receive from our account team is great. I also really like the ability to automate so many aspects of the review-requesting process. Their dashboard is also user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

It is expensive, so we have not onboarded all of our listings. There are also some features that we would like to implement/other healthcare systems have implemented but we don't have access to because they were grandfathered in which is frustrating. Review collected by and hosted on G2.com.

Kim W.

Service BDC. Customer relations manager

Mid-Market (51-1000 emp.)

Originally submitted 5/22/2024

"Good Product with room for improvement"

4/5

What do you like best about Reputation?

I like how Reputation makes it easy to keep track of what customers are saying all in one place. It helps me stay on top of reviews, respond quickly, and understand where we are doing well and where we can improve. It centralizes everything so I'm not bouncing between Google, social media, and other platforms, saving time and ensuring I don't miss responding to anything. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

I'd say the biggest area of improvement is the reputation score itself. It moves up and down so often and there is never a clear explanation for why. That's honestly my biggest frustration. We stay engaged, respond quickly and put in the work but the score shifts without any REAL insight as to what caused it. If the platform offered clearer breakdowns or more detailed reasoning behind the changes, without us having to pay for a package, it would make the tool far more actionable and a LOT less confusing. Review collected by and hosted on G2.com.

Jon W.

Director of Marketing

Mid-Market (51-1000 emp.)

Originally submitted 4/15/2026

"Centralized Reputation Management That Scales Across 14+ Locations"

4.5/5

What do you like best about Reputation?

The standout feature is the centralized scalability. Managing 14+ distinct branch locations could easily become a logistical nightmare, but Reputation pulls every review, listing, and social mention into one 'source of truth.' Review collected by and hosted on G2.com.

What do you dislike about Reputation?

While the platform is incredibly robust, there are a few areas where I’d love to see more evolution:

Learning Curve for New Admins: Because the platform is so feature-rich, onboarding new branch managers can be a bit overwhelming. The UI is powerful but can feel dense for a non-marketing user who just needs to jump in and respond to a single review.

Social Integration Depth: While the review management is best-in-class, the social media publishing and engagement tools sometimes feel a bit basic compared to dedicated social suites. I’d love to see deeper integration for direct messaging and more advanced 'listening' features.

Reporting Customization: The standard dashboards are great for high-level KPIs, but creating highly specific, granular reports that merge custom CRM data with Reputation’s internal metrics can sometimes be a bit rigid and time-consuming to configure.

Support Response Times: During peak integration periods (like when adding multiple new branch locations), we’ve occasionally experienced slower-than-ideal response times from technical support when dealing with complex API or listing sync issues Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

This is where the "Director of Marketing" perspective really shines. This question is about proving ROI and showing how the platform aligns with your company's core values.

Here is a comprehensive answer for this survey question:

What problems is Reputation solving and how is that benefiting you?

"Reputation is solving the 'Data Fragmentation' problem inherent in a multi-location business. Before, customer feedback and local business listings were siloed across different platforms and branch locations, making it nearly impossible to have a unified view of our brand health.

The benefits have been transformative for our strategy:

Operational Visibility: We now have a single dashboard that surfaces which of our 14+ branches are excelling in service and which need more training. This allows us to maintain the 'Four Cornerstones of Service Excellence' at scale.

SEO & Lead Generation: By centralizing our local listings management, we’ve eliminated 'NAP' (Name, Address, Phone) inconsistencies. This has directly boosted our local search rankings, ensuring that when someone searches for 'modular offices' or 'mobile classrooms' in the West or Texas, a Pacific Mobile branch is at the top of the results.

Turning 'Silent' Customers into Advocates: The automated SMS feedback loops have solved the problem of low review volume. We’re now capturing high-quality sentiment from the majority of our customers, not just the vocal outliers.

Benchmarking Success: The Reputation Score gives us a clear KPI to report to executive leadership, allowing us to move from 'feeling' like we have a good reputation to 'proving' it with competitive industry data. Review collected by and hosted on G2.com.

Emily S.

Marketing Operations Manager

Enterprise (> 1000 emp.)

4/15/2026

"User-Friendly Interface with Powerful Filtering and Great Support"

4.5/5

What do you like best about Reputation?

It's very user-friendly and the interface is super easy to use. I love that you can filter just about anyway which is great if you have multiple accounts within the platform. Our rep, Joey Isaac, is also great! Review collected by and hosted on G2.com.

What do you dislike about Reputation?

The one thing I wish I knew more about is the reporting feature. I feel like there is so much there, but that is the one portion of Rep that's not very user-friendly in my opinion. I feel like Rep is already tracking so many things with reviews, but often times we aren't away of those takeaways simply because we don't know how to fully utilize the platform. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Rep.com responds to all of our positive reviews across the company. This is a HUGE time saver since our employees don't need to do this manually. Again, if you have multiple locations/accounts within Rep, this is a huge help. Recently, they have begun responding to some of our negative reviews too and thats also been a huge efficiency that we've created within our own processes. Review collected by and hosted on G2.com.

Sarah D.

Manager Marketing and Communications

Small-Business (50 or fewer emp.)

4/15/2026

"All-in-One Reputation Management with Helpful Support and Future-Focused AI"

4.5/5

What do you like best about Reputation?

It has everything related to reputation in one place, so there’s no need to jump between different software throughout the day. The surveys integrate with Yardi, which means they can go out automatically. The team is always helpful when support issues come up, and they also help with improving our online reputation. Overall, it delivers high returns and saves time for a relatively small cost. I also really enjoy the new AI features—they feel forward-looking and focused on the future. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

Some glitches still need to be addressed with the integrations. The user interface also isn’t the simplest to navigate, and it can take a bit of time to figure out where everything is. Review collected by and hosted on G2.com.

Charlotte C.

Client Advocate-Owner Loyalty Manager

Mid-Market (51-1000 emp.)

4/15/2026

"Reliable Online Reputation Partner with Excellent Support and Reporting"

5/5

What do you like best about Reputation?

I have been using Reputation.com for approximately six years with our Nissan dealership and have had a consistently positive experience. About a year and a half ago, our company expanded our use of Reputation.com to include our Ford dealership and two GMC locations, and the level of service has remained excellent across all rooftops.

Their representatives handle review responses for all of our locations promptly and professionally, ensuring a consistent and positive brand voice. The reporting tools are accurate, informative, and very user‑friendly, making it easy to track performance and identify opportunities for improvement.

In addition, the support team is always available and ready to assist. They are knowledgeable, responsive, and timely in addressing any questions or needs we have. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I highly recommend their services. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

The only area for improvement is that, at times, the review responses can feel slightly less personalized than we would prefer. While they are always professional and appropriate, adding more individualized details on occasion would further enhance the customer experience. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I would confidently recommend their services. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Reputation.com solves the challenge of having reviews monitored and responded to 24/7, eliminating the need for me to personally access review sites during off-hours or after work. This provides peace of mind knowing our online presence is consistently managed, even outside normal business hours. Review collected by and hosted on G2.com.

Linda S.

Digital Marketing Specialist

Mid-Market (51-1000 emp.)

Originally submitted 6/8/2023

"Marketing Engagement Manager"

5/5

What do you like best about Reputation?

The Quick Request feature is awesome way to ask for Reviews as you have 2 options to request reviews - email and SMS. The franchises have a tremendous success with the SMS feature as everyone has their phone. It is super easy and has a built in tracking system with the History feature. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

I wish they would add a competitive feature where you can see the reviews and ratings of your competition. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

ONe of the problems Reputaiton is scolving is obtaining on-line Reviews. The platform is also helping have our Franchises pay more attention to optimizing their Google Business Profile by utilzing the Reputation Score and at our Corporate Office using the Dashboard that we created to show on a Map. Review collected by and hosted on G2.com.