Reputation Reviews & Product Details

I use Reputation for managing our online listings, online reviews, internal surveys, and social media management. It acts like a central hub for all our reputation management, syncing with our social and business listing accounts, which is super handy. I enjoy the UI/UX; it's mostly intuitive and easy to navigate even though there were some initial stumbles. The concept of it being a one-stop shop for all reputation matters is great. I find the response dashboards for online reviews and internal surveys really good and they keep improving them. Their Insights products are also very informative for understanding what our properties are doing well and identifying areas of improvement. When adding new locations, the process has been seamless. Review collected by and hosted on G2.com.

Reports still leave a lot to be desired, particularly in the social media metrics. Social media metrics reports feel very half-baked. I don't understand why social media reports are separate from the Reports product. Reports as a product works well and is very customizable. However, with social media reports, it's very buggy, slow, and there is a big lack of customizability. Review collected by and hosted on G2.com.

I like how Reputation makes it easy to keep track of what customers are saying all in one place. It helps me stay on top of reviews, respond quickly, and understand where we are doing well and where we can improve. It centralizes everything so I'm not bouncing between Google, social media, and other platforms, saving time and ensuring I don't miss responding to anything. Review collected by and hosted on G2.com.

I'd say the biggest area of improvement is the reputation score itself. It moves up and down so often and there is never a clear explanation for why. That's honestly my biggest frustration. We stay engaged, respond quickly and put in the work but the score shifts without any REAL insight as to what caused it. If the platform offered clearer breakdowns or more detailed reasoning behind the changes, without us having to pay for a package, it would make the tool far more actionable and a LOT less confusing. Review collected by and hosted on G2.com.

The standout feature is the centralized scalability. Managing 14+ distinct branch locations could easily become a logistical nightmare, but Reputation pulls every review, listing, and social mention into one 'source of truth.' Review collected by and hosted on G2.com.

While the platform is incredibly robust, there are a few areas where I’d love to see more evolution:

Learning Curve for New Admins: Because the platform is so feature-rich, onboarding new branch managers can be a bit overwhelming. The UI is powerful but can feel dense for a non-marketing user who just needs to jump in and respond to a single review.

Social Integration Depth: While the review management is best-in-class, the social media publishing and engagement tools sometimes feel a bit basic compared to dedicated social suites. I’d love to see deeper integration for direct messaging and more advanced 'listening' features.

Reporting Customization: The standard dashboards are great for high-level KPIs, but creating highly specific, granular reports that merge custom CRM data with Reputation’s internal metrics can sometimes be a bit rigid and time-consuming to configure.

Support Response Times: During peak integration periods (like when adding multiple new branch locations), we’ve occasionally experienced slower-than-ideal response times from technical support when dealing with complex API or listing sync issues Review collected by and hosted on G2.com.

It's very user-friendly and the interface is super easy to use. I love that you can filter just about anyway which is great if you have multiple accounts within the platform. Our rep, Joey Isaac, is also great! Review collected by and hosted on G2.com.

The one thing I wish I knew more about is the reporting feature. I feel like there is so much there, but that is the one portion of Rep that's not very user-friendly in my opinion. I feel like Rep is already tracking so many things with reviews, but often times we aren't away of those takeaways simply because we don't know how to fully utilize the platform. Review collected by and hosted on G2.com.

It has everything related to reputation in one place, so there’s no need to jump between different software throughout the day. The surveys integrate with Yardi, which means they can go out automatically. The team is always helpful when support issues come up, and they also help with improving our online reputation. Overall, it delivers high returns and saves time for a relatively small cost. I also really enjoy the new AI features—they feel forward-looking and focused on the future. Review collected by and hosted on G2.com.

Some glitches still need to be addressed with the integrations. The user interface also isn’t the simplest to navigate, and it can take a bit of time to figure out where everything is. Review collected by and hosted on G2.com.

I have been using Reputation.com for approximately six years with our Nissan dealership and have had a consistently positive experience. About a year and a half ago, our company expanded our use of Reputation.com to include our Ford dealership and two GMC locations, and the level of service has remained excellent across all rooftops.

Their representatives handle review responses for all of our locations promptly and professionally, ensuring a consistent and positive brand voice. The reporting tools are accurate, informative, and very user‑friendly, making it easy to track performance and identify opportunities for improvement.

In addition, the support team is always available and ready to assist. They are knowledgeable, responsive, and timely in addressing any questions or needs we have. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I highly recommend their services. Review collected by and hosted on G2.com.

The only area for improvement is that, at times, the review responses can feel slightly less personalized than we would prefer. While they are always professional and appropriate, adding more individualized details on occasion would further enhance the customer experience. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I would confidently recommend their services. Review collected by and hosted on G2.com.

I appreciate how Reputation has helped us integrate with our EHR to send out text invitations for patient reviews, which has increased our positive feedback significantly. The new AI feature that helps draft response to comments and reviews is incredibly helpful and makes the process faster. I also like the ability to allocate managers to manage just their location, which is a great feature. Review collected by and hosted on G2.com.

It's difficult to add new review platforms and connect them to Reputation. I have not been able to add HealthGrades, Vitals, or other health-related review sites. Also, they charge extra for Yahoo/Apple map review management. Integration with our EHR took several months, and adding a new location can take more than a month. Review collected by and hosted on G2.com.

Reputation really keeps everything organized and in one place. The reviews, the metrics, and all the social media integrations allow me to schedule easily across platforms. Review collected by and hosted on G2.com.

There have been hiccups with social media where the integrations at times with posts will fail for unknown reasons. Sometimes reaching out to support isn't very helpful and we have to escalate the ticket to our account manager to fix the issue. Review collected by and hosted on G2.com.

Being able to post directly to social and the ability to aggregate all accounts into 1 page for easy responses and tracking Review collected by and hosted on G2.com.

The reports are not always the best. for example on the word cloud summary, i wish it would eliminate words that are not pertinent to job performance. when you pull customer quotes it does not filter out duplicates even if i choose only 1 source to pull quotes from. on the strengths and weakness chart - my audience often confuses the industry average marking with the LO's score so my LO's do not like to use this report Review collected by and hosted on G2.com.

I really like the social media management portion of Reputation, especially the mobile app. It allows our team to post from their locations without needing to connect their personal Facebook profiles, which increases their ability and eagerness to post. The reviews management is excellent too, as it keeps everything in one place without having to access each individual review. I appreciate being able to schedule social media posts for different platforms at the same time. The accuracy of our listing information across major platforms like Google, Bing, and Apple is another highlight. Additionally, the surveys and requests for reviews are essential for our business to receive feedback and improve our reputation across the web. The mobile app is particularly effective because it provides flexibility and efficiency for our team. The social media management functionalities, such as scheduling posts for multiple platforms, are really useful. Surveys help us comprehensively improve in all areas of our business. Review collected by and hosted on G2.com.

Reputation is still working on improvements with social media. Being able to connect to certain social media platforms, and then platforms that aren't owned by the same company to connect to each other and being able to post across all of those platforms. So currently, the only two platforms that really work together well are Facebook and Instagram when posting at one time. But the other platforms require posting individually even if it means just copying the same post and then going back to post on that platform. So that's one negative, I would say, from the Reputation platform at the moment. And then surveys are simplistic. There could be some room for improvement with the type of questioning in the surveys. Making it more interactive for the consumer. Review collected by and hosted on G2.com.