--- title: Reputation Reviews meta_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2469 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2469 scale: '5' date_modified: '2026-06-23' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reputation Reviews **Vendor:** Reputation **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,469 ## About Reputation Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. ## Reputation Pros & Cons **What users like:** - Users find the **user-friendly system** of Reputation.com essential for monitoring and managing reviews effectively. (149 reviews) - Users value the **centralized management** of reviews and responses, enhancing efficiency and ease of use with Reputation. (114 reviews) - Centralized Management (106 reviews) - Users value the **simplicity and efficiency** of Reputation, making it easy to manage customer interactions effectively. (103 reviews) - Users praise Reputation's **efficient SMS review requests** and user-friendly app, enhancing customer engagement and feedback management. (90 reviews) - Intuitive (76 reviews) - Users value the **centralized review system** of Reputation, simplifying management across multiple platforms and accounts. (69 reviews) - Easy Access (68 reviews) - Features (65 reviews) - Multi-platform (56 reviews) **What users dislike:** - Users note that **improvement is needed** in report tweaking and integration processes for better overall experience. (54 reviews) - Users find the **missing features** of Reputation limiting, especially for advanced social media management and reporting needs. (44 reviews) - Scoring System Issues (32 reviews) - Navigation Difficulty (23 reviews) - Users express frustration with the lack of clarity on **reporting issues** , impacting their ability to capture feedback effectively. (21 reviews) - Users are frustrated with the **issues related to survey email bounces** , hindering effective feedback collection and review tracking. (21 reviews) - Difficult Navigation (19 reviews) - Social Media Limitations (19 reviews) - Difficult Reporting (18 reviews) - Layout Issues (18 reviews) ## Reputation Reviews ### 1. Centralized Hub for Reputation with Room for Social Media Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Giovanni A. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Reputation?** I use Reputation for managing our online listings, online reviews, internal surveys, and social media management. It acts like a central hub for all our reputation management, syncing with our social and business listing accounts, which is super handy. I enjoy the UI/UX; it's mostly intuitive and easy to navigate even though there were some initial stumbles. The concept of it being a one-stop shop for all reputation matters is great. I find the response dashboards for online reviews and internal surveys really good and they keep improving them. Their Insights products are also very informative for understanding what our properties are doing well and identifying areas of improvement. When adding new locations, the process has been seamless. **What do you dislike about Reputation?** Reports still leave a lot to be desired, particularly in the social media metrics. Social media metrics reports feel very half-baked. I don't understand why social media reports are separate from the Reports product. Reports as a product works well and is very customizable. However, with social media reports, it's very buggy, slow, and there is a big lack of customizability. **What problems is Reputation solving and how is that benefiting you?** Reputation is a central hub that streamlines managing my online and offline reputation, syncing changes across all accounts. The one-stop nature and intuitive UI make it easy to manage listings, reviews, and social media efficiently. ### 2. Visually pleasing & streamlined process. No complaints **Rating:** 4.0/5.0 stars **Reviewed by:** Danny M. | On-site management team, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Reputation?** I still enjoy being able to view multiple properties effortlessly, I would add that the ability to view who already responded and when is also helpful. The ability to choose between a generic template answer OR writing a custom one is very helpful in maintaining the online presence that I want for the properties. **What do you dislike about Reputation?** The occasional bug is still present, something like responses being duplicated on my dashboard. It is always very minor things- Truthfully I don't have any honest critics **What problems is Reputation solving and how is that benefiting you?** In my industury the majority of reviews tend to lean negative. Being able to respond so quickly to negative feedback is paramount! I cannot be happier with that feature. I have had many tenants say they were shocked with how quickly we respond & can resolve things. I use the software daily! **Official Response from Lauren McCutcheon:** > Danny, thank you for your feedback! We're glad to hear that Reputation has streamlined your workflow, making review requests and management more efficient. It's amazing to see how quick responses to feedback have positively impacted tenant relationships. Thank you again! ### 3. Good Product with room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kim W. | Service BDC. Customer relations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Reputation?** I like how Reputation makes it easy to keep track of what customers are saying all in one place. It helps me stay on top of reviews, respond quickly, and understand where we are doing well and where we can improve. It centralizes everything so I'm not bouncing between Google, social media, and other platforms, saving time and ensuring I don't miss responding to anything. **What do you dislike about Reputation?** I'd say the biggest area of improvement is the reputation score itself. It moves up and down so often and there is never a clear explanation for why. That's honestly my biggest frustration. We stay engaged, respond quickly and put in the work but the score shifts without any REAL insight as to what caused it. If the platform offered clearer breakdowns or more detailed reasoning behind the changes, without us having to pay for a package, it would make the tool far more actionable and a LOT less confusing. **What problems is Reputation solving and how is that benefiting you?** Reputation centralizes my reviews and surveys, saving time and making it easy to keep track of customer feedback. It helps me respond quickly and understand areas of improvement without missing anything. ### 4. Centralized Reputation Management That Scales Across 14+ Locations **Rating:** 4.5/5.0 stars **Reviewed by:** Jon W. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** The standout feature is the centralized scalability. Managing 14+ distinct branch locations could easily become a logistical nightmare, but Reputation pulls every review, listing, and social mention into one 'source of truth.' **What do you dislike about Reputation?** While the platform is incredibly robust, there are a few areas where I’d love to see more evolution: Learning Curve for New Admins: Because the platform is so feature-rich, onboarding new branch managers can be a bit overwhelming. The UI is powerful but can feel dense for a non-marketing user who just needs to jump in and respond to a single review. Social Integration Depth: While the review management is best-in-class, the social media publishing and engagement tools sometimes feel a bit basic compared to dedicated social suites. I’d love to see deeper integration for direct messaging and more advanced 'listening' features. Reporting Customization: The standard dashboards are great for high-level KPIs, but creating highly specific, granular reports that merge custom CRM data with Reputation’s internal metrics can sometimes be a bit rigid and time-consuming to configure. Support Response Times: During peak integration periods (like when adding multiple new branch locations), we’ve occasionally experienced slower-than-ideal response times from technical support when dealing with complex API or listing sync issues **What problems is Reputation solving and how is that benefiting you?** This is where the "Director of Marketing" perspective really shines. This question is about proving ROI and showing how the platform aligns with your company's core values. Here is a comprehensive answer for this survey question: What problems is Reputation solving and how is that benefiting you? "Reputation is solving the 'Data Fragmentation' problem inherent in a multi-location business. Before, customer feedback and local business listings were siloed across different platforms and branch locations, making it nearly impossible to have a unified view of our brand health. The benefits have been transformative for our strategy: Operational Visibility: We now have a single dashboard that surfaces which of our 14+ branches are excelling in service and which need more training. This allows us to maintain the 'Four Cornerstones of Service Excellence' at scale. SEO & Lead Generation: By centralizing our local listings management, we’ve eliminated 'NAP' (Name, Address, Phone) inconsistencies. This has directly boosted our local search rankings, ensuring that when someone searches for 'modular offices' or 'mobile classrooms' in the West or Texas, a Pacific Mobile branch is at the top of the results. Turning 'Silent' Customers into Advocates: The automated SMS feedback loops have solved the problem of low review volume. We’re now capturing high-quality sentiment from the majority of our customers, not just the vocal outliers. Benchmarking Success: The Reputation Score gives us a clear KPI to report to executive leadership, allowing us to move from 'feeling' like we have a good reputation to 'proving' it with competitive industry data. ### 5. All-in-One Online Reputation Management with Live Updates and Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Vijaysing P. | Test Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Reputation?** The aspect that I admire about the Reputation app is the manner in which the app allows users the chance to work on their online reputations, reputation management, receiving feedback, and brand management from one place. The use of live analytics helps businesses learn more about what the customers think and address the problems. **What do you dislike about Reputation?** nothing to add this time from my side everything seems fine **What problems is Reputation solving and how is that benefiting you?** Reputation is used as a solution to the issue of measuring and managing the reputation of the brand across various sites that can be used to measure the reputation of the brand via the use of social networking websites or feedback websites. This is advantageous to the consumers as it enables them to know how other customers view the product. ### 6. User-Friendly Interface with Powerful Filtering and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Emily S. | Marketing Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** It's very user-friendly and the interface is super easy to use. I love that you can filter just about anyway which is great if you have multiple accounts within the platform. Our rep, Joey Isaac, is also great! **What do you dislike about Reputation?** The one thing I wish I knew more about is the reporting feature. I feel like there is so much there, but that is the one portion of Rep that's not very user-friendly in my opinion. I feel like Rep is already tracking so many things with reviews, but often times we aren't away of those takeaways simply because we don't know how to fully utilize the platform. **What problems is Reputation solving and how is that benefiting you?** Rep.com responds to all of our positive reviews across the company. This is a HUGE time saver since our employees don't need to do this manually. Again, if you have multiple locations/accounts within Rep, this is a huge help. Recently, they have begun responding to some of our negative reviews too and thats also been a huge efficiency that we've created within our own processes. ### 7. All-in-One Reputation Management with Helpful Support and Future-Focused AI **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah D. | Manager Marketing and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** It has everything related to reputation in one place, so there’s no need to jump between different software throughout the day. The surveys integrate with Yardi, which means they can go out automatically. The team is always helpful when support issues come up, and they also help with improving our online reputation. Overall, it delivers high returns and saves time for a relatively small cost. I also really enjoy the new AI features—they feel forward-looking and focused on the future. **What do you dislike about Reputation?** Some glitches still need to be addressed with the integrations. The user interface also isn’t the simplest to navigate, and it can take a bit of time to figure out where everything is. **What problems is Reputation solving and how is that benefiting you?** It helps us manage our online reputation. It also opens up communication channels so we can receive feedback from our customers and respond to them in a timely way. Soon, it will also help us understand how our company is being promoted online through AI channels. ### 8. Reliable Online Reputation Partner with Excellent Support and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte C. | Client Advocate-Owner Loyalty Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I have been using Reputation.com for approximately six years with our Nissan dealership and have had a consistently positive experience. About a year and a half ago, our company expanded our use of Reputation.com to include our Ford dealership and two GMC locations, and the level of service has remained excellent across all rooftops. Their representatives handle review responses for all of our locations promptly and professionally, ensuring a consistent and positive brand voice. The reporting tools are accurate, informative, and very user‑friendly, making it easy to track performance and identify opportunities for improvement. In addition, the support team is always available and ready to assist. They are knowledgeable, responsive, and timely in addressing any questions or needs we have. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I highly recommend their services. **What do you dislike about Reputation?** The only area for improvement is that, at times, the review responses can feel slightly less personalized than we would prefer. While they are always professional and appropriate, adding more individualized details on occasion would further enhance the customer experience. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I would confidently recommend their services. **What problems is Reputation solving and how is that benefiting you?** Reputation.com solves the challenge of having reviews monitored and responded to 24/7, eliminating the need for me to personally access review sites during off-hours or after work. This provides peace of mind knowing our online presence is consistently managed, even outside normal business hours. ### 9. Marketing Engagement Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Linda S. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Reputation?** The Quick Request feature is awesome way to ask for Reviews as you have 2 options to request reviews - email and SMS. The franchises have a tremendous success with the SMS feature as everyone has their phone. It is super easy and has a built in tracking system with the History feature. **What do you dislike about Reputation?** I wish they would add a competitive feature where you can see the reviews and ratings of your competition. **What problems is Reputation solving and how is that benefiting you?** ONe of the problems Reputaiton is scolving is obtaining on-line Reviews. The platform is also helping have our Franchises pay more attention to optimizing their Google Business Profile by utilzing the Reputation Score and at our Corporate Office using the Dashboard that we created to show on a Map. ### 10. Consistent and Dependable Service for Many Years **Rating:** 5.0/5.0 stars **Reviewed by:** Amelia D. | BDC Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Reputation?** Reputation continues to deliver consistent and dependable service for our dealership and provides valuable insight from our customers. The platform is simple to use and shows areas that need improvement. The tool provides easy ways to connect and engage with customers. **What do you dislike about Reputation?** Nothing at this time. I have been able to connect with them over the phone when needed. Support is friendly and helpful. **What problems is Reputation solving and how is that benefiting you?** Being able to see the reviews and pertinent customer information is great. I also like that they handle review replies and help us comply with GM. Rep.com does provide several ways to engage with customers which is helpful as you have the ability to reach the customer on "their level." **Official Response from Chris Black:** > Amelia D., thanks for your praise and kind comments about our team. We're so glad to hear the portal is creating efficiencies and the reports are providing actionable insights! Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out! ### 11. Reputation is Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Reputation?** Reputation has the ability to track how the public views your business and you can respond all in one platform without having to switch back and forth from account to account. I like that they added Yelp to our platform. **What do you dislike about Reputation?** I want a way to tag the person the review is about so we can better keep track of how many each sales person has. The new update to the reviews page can be confusing to find response rate. I wish they would move it back to where it was before, under the average rating box. **Recommendations to others considering Reputation:** Actually learn how it works and use it. It has a lot of good data available and the ease of use makes it worth it. **What problems is Reputation solving and how is that benefiting you?** Putting all of our reviews in one spot. It makes it easy to respond to all of them instead of having to refresh a bunch of different sites all day. Productivity has gone up because we can keep track of everyone's reviews all in one place ### 12. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Crista H. | Director of Marketing and Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Reputation?** Still easy to use; I like that I can respond to various platforms from one place **What do you dislike about Reputation?** They changed the way templates display and it is not as easy to use as it was before. **Recommendations to others considering Reputation:** Take the time to set up all of your different review sites, it will save you time when you are able to respond to all of those reviews in one place in the future. **What problems is Reputation solving and how is that benefiting you?** Gather feedback from customers after their purchase and respond to online reviews. There is no better way to manage all your review sites. We also use it to manage our different business listings and make sure the info stays up to date. **Official Response from Chris Black:** > Hi Crista H., thank you so much for your positive comments about Reputation! We are so glad to hear our solutions have created efficiencies and saved you time. We hear you on Yelp! We too wish we could make this integration happen. Unfortunately their policies won't allow review requesting, which we believe is an integral step to online success. We are always more than happy to assist you if anything else comes up. Take care! ### 13. Great review data platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Reputation?** I think the rep could reach out more than they do to check in. Our other platforms and 3rd parties reach out monthly just to see if there's anything they can help with and I just think that's nice just in case something does come up or if there's something new to know, i appreciate being thought of enough to keep in the loop with new and improved tools and updates to the platform overall. **What do you dislike about Reputation?** reps could reach out a little more to feel like we're not just checking a box with GM but that we've got a partnership where I can feel more comfortable asking questions or know exactly who to message when a problem arises. Honestly, right now, i couldn't even tell you the name of our current rep. **What problems is Reputation solving and how is that benefiting you?** it helps us monitor reviews across our biggest platforms and also provides the opportunities ### 14. Simple, effective way of managing OEM reputation expectations **Rating:** 4.0/5.0 stars **Reviewed by:** Andi S. | Website Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Reputation?** The Local Search Insights dashboard provides some quick indicators of how your listings are performing based on various, popular search queries. **What do you dislike about Reputation?** The interface hasn't really changed and that's always been my biggest gripe with the suite. **What problems is Reputation solving and how is that benefiting you?** It keeps us honest with manufacturer surveys and external reputation sources such as Google and Facebook. It doesn't take much effort to manage on my end, which is great because I have enough to do as it is, so I appreciate the simplistic approach to providing information and having it be directly accessibel within the OEM dashboard and have all of my stores in one dashboard as opposed to multiple logins. **Official Response from Lauren McCutcheon:** > Andrew, thank you for sharing your experience with Reputation. We're thrilled to be a part of GM's reputation management program. We appreciate your feedback on dashboard presets—it’s a great suggestion, and we’ll bring this back to the product team for future improvements. Thank you for being a valued user! ### 15. Reputation.com is very proactive with new features and open to feedback from users. **Rating:** 4.5/5.0 stars **Reviewed by:** Dean M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Reputation?** The AI Answer Engine has become a powerful source in tracking our GEO efforts in searchability across AI platforms. The Reputation Score X algorithm has been updated to remove reviews from platforms such as Yahoo Local (this platform was not helpful in reflecting meaningful reviews). **What do you dislike about Reputation?** There is an ongoing bug where my password is not recognized and I have to reset it; this happens every few days on average, and Reputation Support has been unable to resolve. **What problems is Reputation solving and how is that benefiting you?** I can quickly post to multiple social media accounts, and the customizable dashboard feature allows me to monitor reviews across multiple properties, which is very helpful. ### 16. Easy to use application **Rating:** 5.0/5.0 stars **Reviewed by:** Erika S. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** The application makes it easy to access reviews and surveys all in one place, shows what words are used the most and can show me how my property is doing in comparison to other communities within the company **What do you dislike about Reputation?** It does seem like you have to click around a lot to find what you are looking for, a lot of what’s on the website my company does not sure so a lot of features that do not line up with many companies **What problems is Reputation solving and how is that benefiting you?** It helps me identify what areas we need to improve in to better the community. ### 17. Streamlined Review Management with Powerful AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Carole M. | Marketing and Communications Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Reputation?** I appreciate how Reputation has helped us integrate with our EHR to send out text invitations for patient reviews, which has increased our positive feedback significantly. The new AI feature that helps draft response to comments and reviews is incredibly helpful and makes the process faster. I also like the ability to allocate managers to manage just their location, which is a great feature. **What do you dislike about Reputation?** It's difficult to add new review platforms and connect them to Reputation. I have not been able to add HealthGrades, Vitals, or other health-related review sites. Also, they charge extra for Yahoo/Apple map review management. Integration with our EHR took several months, and adding a new location can take more than a month. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to manage reviews across 30+ facilities, increasing positive feedback with EHR integration. The AI for drafting responses speeds up replying to reviews, and assigning managers to specific locations is very helpful. **Official Response from Lerin O'Neill:** > We're thrilled to hear that you find our EHR integration and AI drafting feature helpful. We understand your frustrations with adding new review platforms and integrating with new locations. Your feedback will be taken into account as we continue to enhance our platform. ### 18. Keeps Everything Organized with Easy Cross-Platform Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Senior Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Reputation?** Reputation really keeps everything organized and in one place. The reviews, the metrics, and all the social media integrations allow me to schedule easily across platforms. **What do you dislike about Reputation?** There have been hiccups with social media where the integrations at times with posts will fail for unknown reasons. Sometimes reaching out to support isn't very helpful and we have to escalate the ticket to our account manager to fix the issue. **What problems is Reputation solving and how is that benefiting you?** I would say that Reputation us helping solve time management with being able to schedule all social media. The other problem that is being solved would be helping us with upkeep of our negative reviews and being able to mitigate them properly and timely. **Official Response from Lerin O'Neill:** > We're glad to hear that Reputation is helping you keep everything organized and schedule easily across platforms. We apologize for any hiccups with social media integrations and appreciate your feedback. We're continuously working to improve our system and provide better support. Thank you for bringing this to our attention. ### 19. Direct Social Posting and Unified Account Management Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Marlene S. | senior marketing coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Reputation?** Being able to post directly to social and the ability to aggregate all accounts into 1 page for easy responses and tracking **What do you dislike about Reputation?** The reports are not always the best. for example on the word cloud summary, i wish it would eliminate words that are not pertinent to job performance. when you pull customer quotes it does not filter out duplicates even if i choose only 1 source to pull quotes from. on the strengths and weakness chart - my audience often confuses the industry average marking with the LO's score so my LO's do not like to use this report **What problems is Reputation solving and how is that benefiting you?** being able to aggregate all reviews and track results into 1 portal ### 20. Very happy with our 10 plus year partnership with Reputation.com **Rating:** 5.0/5.0 stars **Reviewed by:** Kurt K. | Senior Vice President of Marketing at Safeguard Storage Properties, LLC, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Reputation?** We just added some new modules to are program such as Business Listings, AI Reputation Manager and Voice of Brand. We are exceited to identify how these new programs help us move the needle this year and beyond. **What do you dislike about Reputation?** I would like automated reports to be made available then stores are performing below or above certain criteria. **What problems is Reputation solving and how is that benefiting you?** Reputation.com has helped increase our exposure online due to the large number of reviews we have been able to generate via their platform. More exposure equals more leads and more rentals. ### 21. Efficient Tool with Areas for Improvement in Social Media Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Jason K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Reputation?** I really like the social media management portion of Reputation, especially the mobile app. It allows our team to post from their locations without needing to connect their personal Facebook profiles, which increases their ability and eagerness to post. The reviews management is excellent too, as it keeps everything in one place without having to access each individual review. I appreciate being able to schedule social media posts for different platforms at the same time. The accuracy of our listing information across major platforms like Google, Bing, and Apple is another highlight. Additionally, the surveys and requests for reviews are essential for our business to receive feedback and improve our reputation across the web. The mobile app is particularly effective because it provides flexibility and efficiency for our team. The social media management functionalities, such as scheduling posts for multiple platforms, are really useful. Surveys help us comprehensively improve in all areas of our business. **What do you dislike about Reputation?** Reputation is still working on improvements with social media. Being able to connect to certain social media platforms, and then platforms that aren't owned by the same company to connect to each other and being able to post across all of those platforms. So currently, the only two platforms that really work together well are Facebook and Instagram when posting at one time. But the other platforms require posting individually even if it means just copying the same post and then going back to post on that platform. So that's one negative, I would say, from the Reputation platform at the moment. And then surveys are simplistic. There could be some room for improvement with the type of questioning in the surveys. Making it more interactive for the consumer. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to manage reviews in one place, receive customer feedback, and sync our business profiles across the web. ### 22. Challenging Setup with Underwhelming Results **Rating:** 1.5/5.0 stars **Reviewed by:** Todd S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like that I don't have to manually send surveys with Reputation. **What do you dislike about Reputation?** I have a lot of problems with the platform. The survey workflow is hard to set up, and it doesn't seem to do what we want. We had hoped that sending surveys with prompts to write a review on Google would drive lots of online reviews...but that hasn't happened. The location management is awkward and time-consuming, and doesn't seem to work smoothly. The accuracy of our Google, Apple, and Bing listings integration is questionable. The initial setup was a lot harder than expected. The onboarding support was mixed, and the outcome wasn't great. It took a lot longer and was more work than we were told during the sales process. I also find that customer support is pretty mediocre - our account manager is very nice, but doesn't seem to know the platform...nor do most other people we've spoken with. When things get escalated to support, the responses we get are clearly from someone technical because they are accurate but very hard to understand. **What problems is Reputation solving and how is that benefiting you?** I use Reputation for tracking patient experience across clinics and managing online locations. It provides semi-automated surveys for feedback, so I don't have to send them manually. ### 23. Empowers Resident Feedback, Needs Better Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew H. | Director of Resident Experience , Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I really like Reputation for its ability to get feedback from our residents that we may not otherwise receive. The capability to edit forms and ratings is a standout feature for me. It provides a valuable avenue to understand what we're doing right so we can continue those practices, which is something we don't often get through calls or emails when things are going well. Overall, I appreciate how it enables residents to have a voice. **What do you dislike about Reputation?** I think the reporting is a bit clunky. You can filter by year and template status, but it takes a few tries to kinda get that down, and I've had to retry associates on it. Also, would like to have better admin control. It automatically stars out residents like email address, when that information would be helpful for some of our lower level associates. So I think just having better overall control and better reporting. **What problems is Reputation solving and how is that benefiting you?** Reputation gives our residents a voice they might not share otherwise, allowing us to know what we do right and improve the resident experience. ### 24. Efficient Reputation Management with Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Lionel S. | Asistant Vice President, Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like how Reputation is structured. It's very easy and intuitive. I like that I can have everything I need at my fingertips, and I can see basically everything necessary for our branches and reviews all in one place. I use it for Tech Credit Union. It helps boost reviews for our branches. Reputation makes it easy to monitor reviews and track data analytics for our Google business pages, helping me understand the trends of good and bad reviews. I can manage and edit reviews at a higher level, allowing me to work more efficiently. The initial setup was very easy due to the excellent support we were given to start, making the transition smooth. **What do you dislike about Reputation?** Sometimes it could be a little glitchy. I think it's mostly because of my browser. Sometimes I don't see all of the data right away. And that's might be just a lag. Due to Internet connection activity or something like that. But I have noticed a little bit of a lag in jumping right into it when I need to. And then it's not necessarily the problem of Reputation, but I'm not sure. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to boost reviews for our branches by generating them automatically. The automation process set up through our database makes it easy to send out emails to our members. It helps the community see our good work and boosts the SEO for our website and google business pages. Reputation helps me manage and edit reviews efficiently, and track data analytics for Google business pages and that makes a world of a difference when getting an established online presence. ### 25. Effective Feedback Tool with Minor Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** George-Jason H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Reputation?** I like that Reputation allows me to get feedback from my customers, whether it's good or bad. It helps me hold myself accountable and provides an opportunity for improvement if a customer isn’t satisfied with my service. I also appreciate that I can see how my colleagues are doing and how I compare, introducing a sense of friendly competition. This motivates me to strive to be the best. Additionally, I found the initial setup of Reputation to be pretty easy. **What do you dislike about Reputation?** Currently I think there is a glitch. I can see the surveys coming in but it doesn't seem to be updating on my management's end. They say we haven't had any clicks even though Reputation is showing the reviews left. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to get feedback from customers, holding myself accountable and improving customer satisfaction. It also fosters friendly competition by allowing me to compare my performance with colleagues. ### 26. Streamlined Review Management with AI Precision **Rating:** 5.0/5.0 stars **Reviewed by:** Amy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Reputation?** I love the AI feature in Reputation that helps me create fresh and relevant responses individualized to the person who left the review. I find it helps to avoid sounding boring or repetitive, and I appreciate that I can tweak the responses to make them sound more personal. The spell check feature is also something I appreciate. Reputation simplifies things by consolidating responses, so I don't have to visit multiple sites, and it supports our clinic managers with patient complaints or concerns. The program was easy to learn and share with managers at our company, and overall, it makes things easier which is why I'd rate it a 10 when recommending it to others. **What do you dislike about Reputation?** I get frustrated at times when my typing will stop or bounce down to a different review. I have to go back into the review to continue. This is something that slows me down when responding to multiple reviews each day. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to monitor patient reviews without visiting multiple sites. It supports clinic managers with patient concerns. The AI helps craft personalized, non-repetitive responses, and I love the spell check feature. ### 27. Efficient Feedback Management with Minor Tweaks Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Connor M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Reputation?** I use Reputation to gather feedback about our apartment building and monitor reviews from various sites. I appreciate that the agents reply on our behalf, ensuring quick responses to every review. It's also very easy to use, with lots of features that make it the only app I need to monitor our scores and reviews. I found the initial setup very easy. **What do you dislike about Reputation?** Sometimes the agents reply too quickly and give a canned answer to something we would prefer to answer in-house. When the reviews mention specific experiences or ask for follow-up, we would sometimes prefer to have the chance to answer the reviews before the agents do. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to gather feedback and view reviews. It helps us respond quickly to reviews and track performance over time. It's easy to use, with features that make it our go-to app for monitoring scores and reviews. ### 28. User-Friendly Platform with Room for Improvement in Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Gary N. | Social Media Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Reputation?** I like Reputation's ability to send SMS review requests straight through the platform. The mobile app is pretty user-friendly, making it super easy to send a review request. **What do you dislike about Reputation?** What hasn't been so good is the reporting system. I wish the dashboards were a little bit better, more executive level style with the graphs. Whenever we're sharing data, I have to just replicate it myself so that the person reviewing it in our executive team has a high-level overview that's branded to our company. **What problems is Reputation solving and how is that benefiting you?** Reputation consolidates all my business locations on one platform, lets me respond to reviews with templates, and tracks Google listings. It saves time and highlights employee engagement. ### 29. Everything you need in one space **Rating:** 4.5/5.0 stars **Reviewed by:** Quinton M. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Reputation?** I like how the scores are recalibrated based on new reviews. **What do you dislike about Reputation?** I would like an option to remove ILS services that we do not use such as ApartmentRatings.com **What problems is Reputation solving and how is that benefiting you?** I don't believe there are any problems to be solved, but it does make things a lot easier. We can be more productive since there is less work for us to need to do regarding the review responses. It is also nice to have a clear report to show to our ownership group. ### 30. Reputation: An All-in-One Hub for Easy Reputation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Alycia R. | Marketing and Communications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Reputation?** What I love most about Reputation is that it is a great, all-in-one place for our franchise network to easily manage their online reputation. Additionally, I love that we have such a dedicated customer success manager who is always available and happy to help out. Thanks, Ashley Parks! **What do you dislike about Reputation?** The glitches and platform issues that slow us down and cause us to have to submit too many support tickets. **What problems is Reputation solving and how is that benefiting you?** The biggest problem that Reputation solves for us is social media management and making sure that we have a seamless and efficient post management approval process. ### 31. Straightforward Platform with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Anna Lisa J. | Social Media Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Reputation?** I find the platform straightforward to use. The dashboards are easy to configure and set up, which is great. I also like the reputation score feature because it allows us to see how all of our affiliate locations are doing. **What do you dislike about Reputation?** The platform is outdated, and there's not as much in the AI space that we would like at this time. There's also some buggy dashboards that often don't load correct data. **What problems is Reputation solving and how is that benefiting you?** We primarily use it for review solicitation and moderation, which allows us to get valuable feedback from customers. Reputation also provides competitor insights, helping us see how we compare and pull marketing claims. It is easy to use, with straightforward dashboards and a reputation score that shows how our affiliate locations perform. **Official Response from Lerin O'Neill:** > We appreciate your feedback on the ease of use and the reputation score feature. We are continuously working to improve our platform, including updating the AI capabilities and addressing any dashboard issues. Your input is valuable in helping us make these improvements. ### 32. Effortless Review Management with Insightful Features **Rating:** 4.5/5.0 stars **Reviewed by:** Jen M. | Director of Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like that Reputation makes it easy to respond quickly and to monitor everything in one place. It gives good insight, and I appreciate how reviews from Google, Facebook, etc., all go to the dashboard where I can see everything and respond from there. It also provides good ideas on how to fix an issue. The initial setup was very easy, which is a big plus for me. **What do you dislike about Reputation?** Limited tools for social media. You can't boost the reviews from the dashboard. You have to go into Facebook/Instagram separately. **What problems is Reputation solving and how is that benefiting you?** I use Reputation for review management, as it responds to reviews and helps manage them in one place. It provides good insight and ideas to fix issues, allowing me to monitor everything from Google and Facebook on a single dashboard. ### 33. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Reputation?** I like that I can easily view and reply to reviews left for my business. It provides some suggested responses which are really helpful and save me time - that way I autofill the beginning and add some personal flair as well. **What do you dislike about Reputation?** Reputation meets all of my needs and I honestly don't have any suggestions on how to improve. **What problems is Reputation solving and how is that benefiting you?** It allows us to easily see how we are doing, and the satisfaction of our clients, employees and/or general public. It also allows me to see how my reviews do overall, so I can easily compare them to competitor's reviews. ### 34. Simplifies Customer Feedback with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Erik H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like the simplicity of Reputation and the fact that it's a one-text system to the customer, allowing them to respond directly on their phone. It's not a series of a bunch of questions or phone calls that disrupt the customer's day. It really gives us the exact information we are looking for. The initial setup was extremely easy and flawless. **What do you dislike about Reputation?** The only thing that could be improved is if we have the ability to respond better to a bad review or something that might not pertain to us. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to get insights on our installation and sales processes, helping us identify areas of improvement. Its simplicity allows customers to respond via text, giving us the exact feedback we need without disrupting their day. ### 35. Easy to Use, Seamless Integrations, and a Great AI Text Generator **Rating:** 5.0/5.0 stars **Reviewed by:** Darrell P. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Reputation?** The easy to use platform, seamless integrations, system performance is great with little to know product issues. The AI text generator for post management is great and always creates beautiful post notes, just be sure to read and edit as needed. **What do you dislike about Reputation?** I don’t dislike the product in any way; it’s a great tool and very easy to use. **What problems is Reputation solving and how is that benefiting you?** Reputation is easily solving the fact that I am not very social media savvy and it has made keeping up with my property brand super easy. **Official Response from Lerin O'Neill:** > We're thrilled to hear that you find Reputation easy to use and that the AI text generator is helping you create beautiful post notes. Thank you for your feedback! ### 36. Centralizes Feedback Management, Streamlines Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Danny M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I use Reputation to monitor and manage customer feedback across multiple platforms, which helps to improve our online presence. I appreciate that it is easy to use and works very efficiently. I also like how centralized everything is, as it saves a lot of time. **What do you dislike about Reputation?** If you publish on a review, why do you have to mark it read or unread? If the review is responded to, it was read. Again, I read the review and respond to it, why do I need to mark it read? Isn't that obvious that I read the review because I responded to it. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to monitor and manage customer feedback, improving our online presence. It's easy to use, efficient, and centralizes everything, saving me time. ### 37. Great Overview **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle K. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Reputation?** The information being in one location is a wonderful help. I am even able to access our reviews and respond to them. We are able to see where attention is needed very quickly. **What do you dislike about Reputation?** I have not experienced anything to change at this point. **What problems is Reputation solving and how is that benefiting you?** We now can see multiple factors driving our online presence in one location ### 38. Effortless Review Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like the convenience of Reputation, as it keeps all the reviews in one place, making them really easy to track and follow without having to go and find them elsewhere. It's super handy to just check one place for all our reviews. I also appreciate getting detailed emails when we receive Google reviews, which keeps me aware of them and helps with daily tracking. It keeps things really easy. The customer service is fantastic too; any minor issues are fixed pretty quickly. **What do you dislike about Reputation?** I have no major dislikes about Reputation. **What problems is Reputation solving and how is that benefiting you?** Reputation puts all our reviews in one place, making it easy to track and follow. I love getting detailed emails for new Google reviews, so I'm always aware and can track them daily. ### 39. User-Friendly, Reputation Management Requires Attention **Rating:** 5.0/5.0 stars **Reviewed by:** Kim W. | Assistant service manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Reputation?** I really appreciate how easy Reputation is to use, which makes it a pleasure to manage our customer satisfaction follow-ups and reviews. Having everything in one place is a significant advantage because it streamlines the process of sending surveys and addressing reviews efficiently. This centralization saves time and effort by eliminating the need to switch between multiple platforms, thereby enhancing productivity. It's also noteworthy that I prioritize its usability so much that I would confidently recommend Reputation with a perfect score of 10 out of 10 to friends or colleagues. **What do you dislike about Reputation?** I find the whole reputation score aspect challenging. It's possible to increase our score, but maintaining it is difficult due to numerous variables beyond our control. Furthermore, it's hard to encourage customers to leave detailed reviews when happy, which impacts our sentiment scores negatively. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to consolidate surveys and reviews in one place, enhancing the ease of following up on customer satisfaction. ### 40. Effortless Review Management with Insightful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Reputation?** I use Reputation for Dealer Reviews, and I appreciate how it shows analytics of our business reviews over several platforms. It's great to easily see when we are down in reviews and what areas we need to work on based on the feedback. I love how it tags specific areas mentioned by customers, highlighting both strengths and areas for improvement. The ease of use is another big plus for me, and the initial setup was very easy. **What do you dislike about Reputation?** No issues. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to access analytics for our business reviews across platforms, see where we need to improve, and identify what customers appreciate, as it tags areas based on feedback. **Official Response from Lerin O'Neill:** > Thank you for sharing your positive experience with Reputation! We're glad to hear that our analytics and review tagging features are helping you identify areas for improvement and strengths in your business. We appreciate your support! ### 41. Comprehensive Insight, Minor Sampling Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio R. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Reputation?** I like the sentiment analysis feature because it helps us get a holistic view of experiences. I also love the score system as it allows us to gauge if we are doing well or not. The setup was very simple for us. **What do you dislike about Reputation?** I don't really like how it doesn't really positively leverage a large income of samples or a smaller sample size. I think the score should be streamlined and should know when there is an outlier as far as participation goes. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to gauge our homeowner experience, seeing the quality of our customer visits. The sentiment we get gives a holistic view, and the score system helps us know if we're doing well. ### 42. Effortless Review and Social Media Management in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Molly B. | Owner and Photographer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Reputation?** It's convenient to manage and reply to all reviews from a single location, and it also makes preparing social media posts for various platforms much easier. **What do you dislike about Reputation?** The look and feel of the reporting section could be improved to be more user-friendly. For example, adding a search bar to help users quickly find specific reports would be more efficient than having to click through arrows one by one to see what’s available in each category. It would also be helpful to allow customization of the ribbon and dashboard so users can arrange the reports they use most or want to see in their preferred order, rather than being limited to the default setup provided by the platform. **What problems is Reputation solving and how is that benefiting you?** By consolidating the platforms we need to manage, it has become easier to respond to reviews. Additionally, we now have a clear, high-level overview of the ratings for all the properties we oversee across the US and Canada. ### 43. Streamlined Review Management with AI Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon R. | Internet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Reputation?** I appreciate how Reputation consolidates everything in one place, which makes it easy to manage responses to surveys and reviews efficiently. The new AI feature significantly enhances this experience by allowing me to respond quickly, even when managing multiple stores that receive numerous reviews. Having all this functionality centralized ensures that I can handle customer feedback seamlessly and keep up with the volume of interactions without any hassle. Furthermore, the initial setup was very painless, which was a great relief and allowed for a smooth integration into our existing processes. **What do you dislike about Reputation?** I dislike the issue with survey emails when they bounce due to incorrect email addresses. It's frustrating that I'm unable to resend the survey after correcting the email, which complicates my ability to ensure all feedback is captured effectively. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to manage reviews and surveys efficiently across multiple stores, centralizing feedback and enabling quick responses with its AI feature. ### 44. User-Friendly with Excellent Support, Needs Automatic Features **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like using Reputation because it helps us ensure we're above industry standards. It's a good tool for checking where we stand. The support team is very helpful, making sure accounts are linked properly, and I find the site to be well-thought-out. Most things you can figure out by yourself, which makes it pretty easy to use. Also, the initial setup was very easy, with our rep helping us along the way. **What do you dislike about Reputation?** I feel like automatic review send-outs would significantly improve the service. Despite Reputation having nice tools to send review requests, it's just not as effective as the automatic ones that other companies offer. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to maintain industry standards and respond quickly to upset customers. ### 45. Effortless Review Management with Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole R. | Community manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Reputation?** I use Reputation for managing my online reviews and social presence all from one place. I like that it notifies me about a new review from any review platform, which saves me time. It's very user friendly, and I like that it keeps me informed as to how I can raise my overall score. **What do you dislike about Reputation?** Many of the features come at an additional cost, so we’ve chosen not to use them in order to avoid the extra expense. **What problems is Reputation solving and how is that benefiting you?** I use Reputation for managing my online reviews and social presence from one place. It notifies me of new reviews from any platform, saving me time. It's user-friendly and keeps me informed on improving my overall score. ### 46. easy to use and easy to add posts **Rating:** 5.0/5.0 stars **Reviewed by:** Austin H. | Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Reputation?** What I like most about this website is how easy it is to schedule posts. The interface is intuitive and saves me so much time when planning content **What do you dislike about Reputation?** What I like most about this website is how easy it is to schedule posts—it's a real time-saver once you're set up. However, the overall usability could be improved, as it takes some time to get used to the layout and features. **What problems is Reputation solving and how is that benefiting you?** keep track of post and reviews ### 47. Successful Partnership, Great Results **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi R. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Reputation?** This program has made managing online reviews seemless. The partnership brought awareness to our entire organization, stressing the importance of GBP and ORM. **What do you dislike about Reputation?** Business Listings: having someone managing our GBP is huge, but progress is slow. It would be helpful to have more strategic planning for optimizing our listings. **What problems is Reputation solving and how is that benefiting you?** Managing our Google listings to keep them up-to-date and optimized. They respond to all positive reviews and send Review Requests to patients to encourage Google reviews. ### 48. Reviews, Dashboards & Widgets, Oh My! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Reputation?** I have started to explore the Survey options - what a great tool! Also, the Reputation Score X is always helpful to see exactly what has impacted our score by viewing "Insights About What Impacted Your Score". **What do you dislike about Reputation?** It would be nice to have a QR code to share when sending review requests to clients. **What problems is Reputation solving and how is that benefiting you?** I'm still new to Reputation, but I really like being able to send out Review links to Google, Facebook, etc. which makes it easier for the recipient to quickly and easily post a review. ### 49. Good Program but Social Analytics not up to par **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer G. | Director of Administrative Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Reputation?** Reputation is easy to use and keeps our process consistent for requesting and tracking reviews. **What do you dislike about Reputation?** The analytics need to be broken down more.. similar to Sprout social (as a reference) which is who we switched from for social postings. **What problems is Reputation solving and how is that benefiting you?** The problem of tracking reviews and showing employee engagement towards reviews. ### 50. Seamless Setup and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joel B. | Dealer prinicpal and owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I really appreciate the valued consultant from Reputation who has been with us for several years. He guides us both in using their product and platform and also helps us grow our business through our reputation. I also like that he knows our business well and assists us in making improvements to our online reputation. Additionally, if we need something specific on their platform, he's very effective at helping us use their products to our advantage. **What do you dislike about Reputation?** Nothing **What problems is Reputation solving and how is that benefiting you?** Reputation helps us manage our dealership reviews, ensuring smooth operations and professional support. It provides a reputation score throughout the month, alerts us when we need more reviews, and indicates when our online reputation needs more attention. ## Reputation Discussions - [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) - 2 comments, 2 upvotes - [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) - 3 comments, 2 upvotes - [no questions](https://www.g2.com/discussions/reputation-no-questions) - 1 comment, 1 upvote - [Is there a way to have an Excel file of a report be sent to my email each month?](https://www.g2.com/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month) - 1 comment, 1 upvote - [Will you ever integrate Yelp reviews into your platform? Would be super helpful!](https://www.g2.com/discussions/will-you-ever-integrate-yelp-reviews-into-your-platform-would-be-super-helpful) - 1 comment, 1 upvote - [View Reputation pricing details and edition comparison](https://www.g2.com/products/reputation/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+04%3A40%3A12+-0500&secure%5Bsession_id%5D=85f1c279-b59f-48fe-aad4-2fc70c827935&secure%5Btoken%5D=7c00710f1cc1360c905f4096a877bab9e2caa1aa3af2a782f222837744612e44&format=llm_user) ## Reputation Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apple](https://www.g2.com/products/apple/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [ICE](https://www.g2.com/products/ice/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Recruitment Marketing](https://www.g2.com/products/linkedin-recruitment-marketing/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [Total Expert](https://www.g2.com/products/total-expert/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) ## Reputation Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Platform Basics** - Centralized Platform - Web Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Process** - Mentions - Tickets - Macros **Performance** - Real-Time Updates - Analytics **Platform Data** - Product Details - Customer Feedback & Reviews - Channel Acquisition **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Channels** - Email - Social - Live Chat - Phone - Text **Use Cases** - E-commerce - Retail - Customer Service **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Help Desk **Platform Reporting** - Customizable Dashboard - Benchmark Reporting **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Reputation Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,229 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,974 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.4/5.0 (3,863 reviews)