Tebra (previously Kareo + PatientPop) Reviews & Product Details

Tebra is an all-in-one EHR and practice management platform designed for independent healthcare practices. The platform includes certified electronic health records, clinical charting, electronic prescribing, lab ordering, scheduling, billing, and claims management, telehealth, and patient engagement tools within a single, integrated system. Rather than relying on disconnected add-ons, Tebra provides native workflows that support care delivery, operations, and patient experience in one platform. The solution is purpose-built to help small and mid-sized practices improve efficiency, reduce administrative complexity, and manage day-to-day operations within one system.

Seller

Tebra

Discussions

Tebra (previously Kareo + PatientPop) Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Lauren Curtin

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Tebra (previously Kareo + PatientPop) Integrations

(2)

Verified by Tebra (previously Kareo + PatientPop)

Tebra (previously Kareo + PatientPop) Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Tebra (previously Kareo + PatientPop), and what problem is it built to solve?

Tebra (previously Kareo + PatientPop) is an EHR platform for independent practices. It brings together an all-in-one healthcare platform intended to enhance patient experiences, streamline care delivery, and simplify payments.

What languages does Tebra (previously Kareo + PatientPop) support?

Tebra (previously Kareo + PatientPop) supports 1 language: English.

What company sizes and industries is Tebra (previously Kareo + PatientPop) the best fit for?

Tebra is most closely associated with smaller practices and healthcare organizations, particularly medical and behavioral health settings.

Company size: Small businesses with 50 or fewer employees are the clearest fit, with mid-market organizations also represented.
Healthcare: Medical practices and hospital and health care organizations.
Behavioral health: Mental health care organizations.

How long does it take to implement Tebra (previously Kareo + PatientPop) across a team?

Implementation is most commonly reported as taking less than a month, though some teams describe a longer rollout. The time can vary with the scope of setup and the needs of the practice.

Time to go live	Relative frequency
Less than 1 month	Most common
1–3 months	Also reported
3–6 months	Less common

What customer support options does Tebra (previously Kareo + PatientPop) provide, and how do users find the overall support experience?

Tebra provides support through email/help desk and phone, along with a knowledge base for self-service. The experience is mixed: users describe helpful representatives who can walk them through billing or system questions, while others report slow responses or issues that take too long to resolve.

What is the experience like for teams switching to Tebra (previously Kareo + PatientPop) from another tool?

Teams have moved to Tebra (previously Kareo + PatientPop) from other EHR, billing, and practice-management platforms, including tools such as AdvancedMD, Practice Fusion, and SimplePractice. The change has been driven by needs such as simpler workflows, lower costs, stronger billing and revenue-cycle management, or bringing more practice operations together; some transitions felt straightforward, while others exposed difficulties with usability, functionality, or support.

What features or capabilities could make Tebra (previously Kareo + PatientPop) even more useful?

The most useful improvements would make everyday workflows more flexible and reduce manual work.

Reporting: Add more report options and make reports easier to customize and filter.
Workflow efficiency: Reduce extra clicks and simplify common tasks across clinical and billing workflows.
Documentation: Expand customizable templates and make it easier to reuse or transfer information between notes and forms.
Scheduling: Improve calendar controls and appointment handling, including smoother calendar syncing.

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Marina P.

Chief Executive Officer

Small-Business (50 or fewer emp.)

5/14/2026

"Technological Instability and Poor Support Overshadow Usability"

0.5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

Their patient messaging blast was not a bad technology. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

They had a pattern of technological instability, no ownership of problem solving, and disruption that caused both staff and patient experience to suffer. There was lagging, broken workflows, improper patient visibility and privacy concerns that were reported and documented but never addressed, incorrect reporting. Tebra was given the correct timeframe and turned off clinical access to charts and billing for 8 days, charged us for an entire month, and caused a pileup of claims that we are still going through today, over 6 months later. After months of not using the platform, we have been receiving repeated and escalating emails and messages demanding payment for a system we have not used in months. There is no efficient way to reach anyone via email, and we can not lose more time than we already did communicating with the platform at this time. Technology, communication, accountability, and concern for patient privacy and provider experience. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

Thank you for sharing this detailed feedback. We deeply regret that our products and services did not meet your expectations, and that the efforts of our customer care and leadership teams fell short of the outcome you needed. While we're glad we were able to resolve your recent billing issue, we sincerely apologize for the difficulty you endured in addressing it. If you would like further assistance with any other open issues, please don't hesitate to reach out.

Belinda C.

Practice Administrator

Small-Business (50 or fewer emp.)

5/1/2026

"Easy Charge Capture for Accurate Coding"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

I LIKE THE CHARGE CAPTURE AND HOW EASY IT IS TO LOOK AT THE VISIT NOTE AND COMPARE WITH THE CHARGE CAPTURE TO MAKE FOR SURE THAT THE CODEING IS CORRECT. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

THE ONLY PROBLEM THAT I HAVE FOUND SO FAR IS WHEN A PAYMENT GETS POSTED BY ANOTHER EMPLOYEE, IT IS NOT EASY TO GET A PAYMENT DELETED THAT HAS BEEN ATTACHED TO A CHECK. Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

I HAD A PROBLEM WITH EVERYTHING PRINTING CORRECTLY ON THE PATIENT STATEMENTS BUT THE TEBRA SUPPORT TEAM WAS ABLE TO HELP ME RESOLVE THE ISSUE. I ALSO HAD A PROBLEM WITH THE CMS1500'S PRINTING CORRECTLY AND THE TEBRA SUPPORT TEAM WAS ABLE TO HELP ME RESOLVE THE ISSUE. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

Thank you for sharing your experience! We are thrilled to hear that the charge capture feature is helping you ensure accurate coding and making your daily workflow easier. We also love hearing that our support team was able to quickly resolve the printing issues with your patient statements and CMS1500s. We understand that navigating payment deletions when they are attached to a check by another employee can be cumbersome, and we appreciate you highlighting this specific challenge. Your insights are incredibly valuable as we continuously work to streamline our platform for your practice.

Dawn P.

Team Lead/Billing Specialist

Small-Business (50 or fewer emp.)

Originally submitted 2/14/2023

"Easy to use!"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

Kareo’s customer service is, by far, the best I’ve ever had the pleasure of working with. I’ve worked with many EHRs and billing software platforms, and Kareo is easily the most user-friendly. There aren’t a ton of extra steps to complete the tasks I need to get done, and there’s an abundance of customizable reports that help keep you on track. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

Some functionalities could be improved, such as processing insurance recoupments, although the workaround for that isn’t too difficult. There are also times when the ERAs don’t come through from the clearinghouse, but that doesn’t seem to be an issue unique to Kareo. In general, they make sure to add the ERAs once they’re received. The new self guided EDI enrollment process is less ideal than the prior Tebra guided process. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

Thank you for sharing such detailed feedback! We are thrilled to hear our customer service team stands out as the best you’ve worked with, and that our user-friendly platform and customizable reports are successfully helping you keep your accounts receivable down. Making your tasks quick and efficient is exactly what we strive for. We also deeply appreciate your insights on areas where we can improve. Your comments regarding the insurance recoupments workaround, ERA clearinghouse delays, and the new self-guided EDI enrollment process have been noted by our product team. We are constantly working to refine our platform, and real-world feedback like yours is absolutely essential to that process. Your input is invaluable to us, and we truly appreciate the time you’ve taken to share your experience!

Katherine O.

Biller

Small-Business (50 or fewer emp.)

1/30/2026

"Clear, Straightforward Claims Tracking That Makes the Process Easier"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

Tebra is easy to use once you’re familiar with it, and it stays clear and straightforward when you’re working with claims. Tracking the status of a medical claim can be difficult, but Tebra makes it much easier to see exactly where you’re at in the process. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

It can be a bit slow when opening claims and encounters. It’s also frustrating that I can’t change patient cases after billing. Billing Medicaid as a secondary payer still needs improvement, and the overall workflow around that could be smoother. Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

Tebra has ultimately designed their system in a way that makes it easy to see the workload and what still needs to be done, which is huge for medical billers. In addition, their new Trizetto portal is amazing and has drastically sped up our claims and electronic admittance enrollments. I feel confident this system will continue to improve, and I’m excited to see what new features they develop next. It’s also nice knowing they truly take billers’ feedback into consideration. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

Thank you so much for taking the time to share this great feedback! We're thrilled to hear that the Trizetto portal and our claims tracking features are giving you a clear view and speeding up your claims and enrollments. We also greatly appreciate your honest feedback on where we can improve. Since you noted that we truly take billers' feedback to heart, please know we are regularly share customer feedback with our product development team as they continue to work on enhancements that make your workflows run even more smoothly. Your insights are incredibly valuable to us, and we’re excited to keep improving the system for you!

Uma P.

Medical Assistant

Mid-Market (51-1000 emp.)

8/11/2026

Guest users or non-business users of the software, not included in G2 scores.

"Helpful Scheduling and Easy Med Dispensing, But Slowed by Crashes and Single-User Limits"

3.5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

The most helpful thing about Tebra is that I am able to check when patients have appointments and with which provider. I am also able to dispense medications very easily as needed. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I dislike when Tebra shuts down very fast or it can be quite slow. I also dislike how only one user can be on it at a time which slows down efficiency. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

Thank you for sharing such detailed feedback! We're glad that Tebra is making it easier to manage patient appointments and streamline medication dispensing—those are exactly the workflows we designed the platform to support. We hear your frustrations with the performance issues. These are valid concerns, and our team is actively working to improve platform stability. Your experience matters, and feedback like yours directly shapes how we prioritize improvements.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

9/15/2026

"High Performance, Strong Integrations, and Continuous Improvements"

4.5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

PERFORMANCE, INTEGRATIONS, AND THE FACT THAT THEY ARE ALWAYS STRIVING TO IMPROVE THE SOFTWARE. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

SOME FEATURES COULD BE BETTER SET FOR EASY ACCESS. SUCH AS POP UP REFERRAL AUTHORIZATION ALERTS, SECONDARY INSURANCE COPAY DISPLAYING AS WELL, CANCELLED APPOINTMENTS TO DISAPPEAR AFTER YOU CANCEL THEM FOR BETTER TRACKING OF PATIENTS CANCELLATIONS. ETC. Review collected by and hosted on G2.com.

Syrah A.

Marketing Intern

Small-Business (50 or fewer emp.)

8/18/2026

Guest users or non-business users of the software, not included in G2 scores.

"Tebra Is Easy to Use and Navigate"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

It is very easy to use and get around the system. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I cannot think of anything I dislike about Tebra. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

Thank you so much for taking the time to share this feedback! We're thrilled to hear you're finding Tebra easy to use and navigate. It's exactly the kind of experience we strive to deliver.

Saqib S.

Mid-Market (51-1000 emp.)

8/18/2026

"Easy Setup, Robust API Support"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

I really like the API support in Tebra. It's an important feature for us because we are able to automate every process using the API, although payment posting is an exception. Additionally, the initial setup of Tebra was super easy, which made the transition from Epic smooth. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I think the UI looks a bit old. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

Thank you so much for sharing this feedback! We're thrilled that Tebra's API support and smooth setup have made such a positive impact on your workflow. We also appreciate you flagging the UI as an area for improvement.

Farah S.

Provider Scriber

Small-Business (50 or fewer emp.)

5/1/2026

"Efficient Practice Management with Excellent Billing and Support"

4.5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

Most helpful thing in Tebra is Eligibility checking and benefits. Also filing claims is easy and fast. Their representative are very professional and always ready for help. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I dislike is the character limit in the Tebra alerts. Because of this, I often have to remove older, important alerts just to add new ones. Review collected by and hosted on G2.com.

Verified User

Mid-Market (51-1000 emp.)

8/18/2026

"Efficient Navigation, Needs Bug Fixes"

4.5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

I like Tebra's features as they make it easier to navigate and find the information I need. The initial setup of Tebra was very easy. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I sometimes encounter bugs that make it a little slow. I feel it needs improvement. Review collected by and hosted on G2.com.