--- title: Tebra (previously Kareo + PatientPop) Reviews meta_title: 'Tebra (previously Kareo + PatientPop) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 260 reviews by the users' company size, role or industry to find out how Tebra (previously Kareo + PatientPop) works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 260 scale: '5' date_modified: '2026-08-11' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Tebra (previously Kareo + PatientPop) Reviews **Vendor:** Tebra **Category:** [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 260 ## About Tebra (previously Kareo + PatientPop) Tebra is an all-in-one EHR and practice management platform designed for independent healthcare practices. The platform includes certified electronic health records, clinical charting, electronic prescribing, lab ordering, scheduling, billing, and claims management, telehealth, and patient engagement tools within a single, integrated system. Rather than relying on disconnected add-ons, Tebra provides native workflows that support care delivery, operations, and patient experience in one platform. The solution is purpose-built to help small and mid-sized practices improve efficiency, reduce administrative complexity, and manage day-to-day operations within one system. ## Tebra (previously Kareo + PatientPop) Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Tebra, highlighting ease of use and simple setup. (9 reviews) - Users praise the **responsive customer support** of Tebra, appreciating quick resolutions and personal assistance via video chat. (4 reviews) - Users value Tebra's **efficiency** in managing tasks and claims seamlessly, enhancing productivity and user experience significantly. (4 reviews) - Users appreciate the **user-friendly app and AI note feature** , enhancing convenience and efficiency in healthcare management. (4 reviews) - Users appreciate the **customizability** of Tebra, benefiting from multiple templates and easy report generation. (3 reviews) - Setup Ease (3 reviews) - Users find the **user-friendly interface** of Tebra helpful, especially with clear documentation and customizable templates. (3 reviews) - Users appreciate the **robust support and user-friendliness** of Tebra's billing system, enhancing their medical billing efficiency. (2 reviews) - Billing Support (2 reviews) - Claims Management (2 reviews) **What users dislike:** - Users find the **limited features** of Tebra hinder their efficiency, especially regarding sorting and billing capabilities. (5 reviews) - Users face **inadequate reporting** issues, requiring manual data manipulation and experiencing duplicate reports and refresh problems. (4 reviews) - Users find the **inefficiency** of Tebra due to excessive clicking and lengthy report generation processes frustrating. (4 reviews) - Users experience **billing issues** that hinder workflow, including slow claims, limited changes post-billing, and incorrect patient coupons. (3 reviews) - Users find Tebra's reporting to be **inefficient** , often requiring manual data exports to meet their needs. (3 reviews) - Not Intuitive (3 reviews) - Payment Issues (3 reviews) - Users experience **poor reporting** , struggling with inefficient data exports and lacking customization for their reporting needs. (3 reviews) - Users find Tebra's **poor usability** frustrating due to complex billing and lack of support during enrollment. (3 reviews) - Customization Limitations (2 reviews) ## Tebra (previously Kareo + PatientPop) Reviews ### 1. Stay away from PatientPop if you are not interested in building a strong practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham W. | Urologist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** Patient Pop is the real deal to grow your medical practice. They attract knowledgeable patients. They attract patients who are interested in finding the best resources for their medical problems. They make it very easy for patients to find you and to connect with you. They provide you with the right resources to help you become more marketable and to help you to appeal to the right group that needs your level of care. They provide instant feedback to reviews and surveys from your patients. Marketing 101 made very easy with their brilliance in utilizing SEOs. The pricing is reasonable compared to others. **What do you dislike about Tebra (previously Kareo + PatientPop)?** I am an older physician very used to telephone conversations and they are young aggressive business people very used to text messages and email. Have a little bit more patience with us old providers as we transition to the new digital world of communication. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** Don't think twice, just sign up and get started and you won't ever regret it! **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** I am learning a valuable lesson about market sheer and how to develop and utilize blocks and other means of communication to advance my practice. Under their guidance and direction I am increasing my market share , Internet appearance and ratings which helps me to increase profitability. ### 2. Terribly disappointed, I wanted to like this company that failed on all counts, then lied about it. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** The onboarding staff person was very personable. **What do you dislike about Tebra (previously Kareo + PatientPop)?** Things are far far worse than I thought. I see that PP has been sending me purported lists of patients they say they sent requests for reviews and ratings of my service. I noticed several inconsistencies. First, I noticed that only one or two patients were allegedly being sent reviews each day when I was seeing over a dozen. They came up with all manner of excuses for this. Then, the shock came. When going through the list of patients that they allege they sent review requests to I noticed that they alleged that they sent a request to a patient 3 WEEKS BEFORE the patient had even called me requesting an intake! This is impossible and means the list is made up! They must be having an internal issue with their system and instead of admitting it and working with their customers, they falsified documents and gave me deceitful answers and falsified their reports to me to cover up their errors! I could have worked with them if they simply said they were having problems. But they chose deceit. Please take to heart the negative reviews of this company. Remember, one of their services is reputation management where they stuff review sites with positive reviews. There is no way they are a 4 or 5 star company. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** They were supposed to help with reputation management, but they have done nearly nothing. SEO is non-existent and the website is underwhelming. ### 3. Patient Pop **Rating:** 5.0/5.0 stars **Reviewed by:** Maura S. | Naturopathic Physician / Acupuncturist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Tebra (previously Kareo + PatientPop)?** Patient pop has kept my schedule full for years. **What do you dislike about Tebra (previously Kareo + PatientPop)?** The least helpful is it does not integrate with my EMR- American Medical Soultions or Patient pop. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Helps keep my schedule full and patients can book online. ### 4. Lifeline Outreach Resource Center **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Tebra (previously Kareo + PatientPop)?** The representatives are very helpful; The Kareo system is easy to use. **What do you dislike about Tebra (previously Kareo + PatientPop)?** When uploading documents into the patient portal, it only lets you upload very little data, which makes it hard to upload intakes and medical records. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** It's helping me with proper documentation. ### 5. Why would they choose to steal from customers? **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** Non of the marginal benefits comes close **What do you dislike about Tebra (previously Kareo + PatientPop)?** to outweighing for formidable negatives. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** Be very careful! Once you sign up with this company you will find out that you no longer "own" your website, nor do you "own" your Google Analytics data. If you do not know much about these issues, be certain that this is a big deal. Your website will essentially be held hostage by this company to ensure you stay a customer. What is hard to believe is that they think this is good business. They have many other ways to provide the services they promote without owning your website or the data collected by your website by Google Analytics. But, they chose to essentially play a sleight of hand to take ownership of your property without telling you. Hidden somewhere in the contract they say they have the right to do this. I never received my contract after asking for it. I also specifically said I did not want ownership of my website to pass to anyone. I asked them if they would do this and they said no. They assured me it wouldn't. Then, not only did they take ownership of my website without informing me, they also took control of my Google Analytics account! So, they can benefit from my data, but I can't! Why in the world would you choose this sort of a business model and then say the contract allows them to own your website when it only alienates and essentially steals data from the customer? You would think they would want to bend over backward to protect you and make your business stronger. They are actually being confrontational about keeping possession of my website and Google Analytics account! Unbelievable! A complaint to the BBB is next and perhaps the Attorney General in CA. Besides this, the website template they use is quite primitive and looks like a very simple plug-and-play template with very little functionality. Not very professional looking. The standard copy they use to build the website reads like it's written by a high school student. They say it is "optimized" for SEO, but it is so childish in content as to be meaningless. I had to re-write it all so that I wouldn't look like a high school student. The reputation management system they use is based on you checking in and out patients. They will only send patient reviews to patients checked in and out. Of course, they didn't tell me this. With a telehealth practice, we don't check patients in and out. I have seen a few hundred patients since signing up for PatientPop, and only a dozen or so patient surveys have gone out. After repeated requests for help from their service, they simply said they can't change their method and I should load up for them the names of the patients I've seen. (HIIPA?) The onboarding person I spoke to was very nice and acted on any question I had very quickly. But, I noticed that several technical questions I had came back with rote answers. That should have been a warning. Customer service since onboarding has been slow and unhelpful. Bringing up these issues with them has resulted in evasions, denials and CYA answers that neither help me nor do they indicate a good faith approach to customer service. I plan to look at competitors immediately and strongly recommend you do too. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Helped with improving social media presence, then essentially abandoned me. ### 6. PatientPop is an all in one marketing and patient experience platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Camila G. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** PatientPop has been so valuable to our practice. They created a new website for us, which has boosted our google ranking and searchability in just a few months. In addition, the patient communication feature and online appointment booking, which integrates with our EHR - Kareo is wonderful. **What do you dislike about Tebra (previously Kareo + PatientPop)?** The merging of PatientPop and Kareo message center is still in the process of improvement, but they are working on it as this is a new integration between the two. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** PatientPop's SEO feature has helped us gain new leads on google and other online platforms. ### 7. Great company **Rating:** 5.0/5.0 stars **Reviewed by:** Maria T. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** What I like best about PatientPop is the connection I get with my patients. **What do you dislike about Tebra (previously Kareo + PatientPop)?** So far, we have not identified any dislikes with PatientPop **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** PatientPop is sending out surveys to our patients when they leave so we know first hand how we are doing. It also sends us emails from patients that have questions or concerns. **Official Response from Jenna Dunn:** > Glad PatientPop is benefiting your practice! Thank you for your review! ### 8. Kareo user **Rating:** 5.0/5.0 stars **Reviewed by:** Candyce F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Tebra (previously Kareo + PatientPop)?** Kareo makes adding notes very simple. And navigation is easy as well. **What do you dislike about Tebra (previously Kareo + PatientPop)?** Once a note is signed you can no longer edit. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Access to patient demographics ### 9. Decent but needs improvement. **Rating:** 3.0/5.0 stars **Reviewed by:** Cole P. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** Easy to schedule and communicate with our patients. **What do you dislike about Tebra (previously Kareo + PatientPop)?** We need more transparency with which members of our team have scheduled or updated patient records. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** We needed a HIPAA software to use for scheduling and managing our patient records. ### 10. PatientPop provides crucial online marketing for medical practices! **Rating:** 5.0/5.0 stars **Reviewed by:** Lori S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** PatientPop has given me a very professional and effective online platform. This company has totally turned around marketing for my practice. Since using PatientPop's services I have done away with all print ads and I am actually saving money in advertising expenses, while constantly growing my practice through my positive online presence. PatientPop does an amazing job of encouraging patients to leave positive online reviews about their experiences at my practice, which is so crucial in today's environment. They also designed a beautiful, professional website for my practice. I am extremely pleased with PatientPop's services and highly recommend them to other medical practices. **What do you dislike about Tebra (previously Kareo + PatientPop)?** I wish one of their liaisons would periodically check in and make suggestions. I am often too busy to contact them or think about making changes to my website. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** PatientPop will significantly improve your online presence and obviate the need for print advertising! **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** They have significantly improved my online marketing and reviews. ### 11. Satisfied doctor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** The platform makes reviews easy for patients and website changes are easily made for the most up-to-date information. The integration with EHR for appointments makes is flawless **What do you dislike about Tebra (previously Kareo + PatientPop)?** Additional costs for services-they should bundle and include some of the blogs and SEO updates automatically for each client. They should include at least quarterly meetings with a management team to review the website, changes and additional features that the client may need. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** Good platform; it is pricey however, compared to other platforms in the same industry; it is equivalent in price if not a little bit more compatitive **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Problems -solved now, was the integration for appointments with the EHR system-this took several months. Benefits, easy access and clean website and I have received more patient traffic as a result of this platform ### 12. I'm in love with Kareo **Rating:** 4.5/5.0 stars **Reviewed by:** Chandan S. | Transcriptionist and Speech Recognition QA, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** Easy of access and simple navigation. Every feature is in front of your eyes which makes it very user friendly. **What do you dislike about Tebra (previously Kareo + PatientPop)?** *Only one person can access at a time with single credentials. *It slows down occasionally and then crashes all of a sudden. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Its helping healthcare workers in saving their precious time. I am involved with assisting doctors and relieving their documentation burden. ### 13. Dishonest, unethical company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** Nothing at all. Company's sales rep lied about program's features. **What do you dislike about Tebra (previously Kareo + PatientPop)?** Kareo sales rep lied about the features of the program and made it difficult to independently evaluate until after signing an agreement. After doing so, discovered the features promised did not exist. Yet when canceling agreement, was billed for a full year. Will be seeking legal counsel to challenge company's fraudulent practices. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** It's not solving anything and, instead, is using unethical sales practices to mislead potential customers. ### 14. Kareo is a great site for the work place **Rating:** 5.0/5.0 stars **Reviewed by:** Anita B. | Admin Assist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** It's easy to get the information you need for your patients **What do you dislike about Tebra (previously Kareo + PatientPop)?** The only issue I have with kareo is when it runs slow **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** There are not a lot of big issues or anything that needs resolving there on it before i complete a call to them it great **Official Response from Jenna Dunn:** > Thanks for your review, Anita! ### 15. great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda S. | Professional Relations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** I like that the team stays on top of our account and reaches out to me on a regular basis to make sure that I am "in the know" about their product offerings. **What do you dislike about Tebra (previously Kareo + PatientPop)?** The price point is high. Nothing else is missing that I can think of at this time. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** We have been very pleased with our experience with PatientPop. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Our number of reviews has gone up significantly since starting with PatientPop. This helps our Google presence. ### 16. A breath of fresh air for the administration **Rating:** 3.5/5.0 stars **Reviewed by:** Edwind W. | Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** The program is simple to use with little practice it has a mobile app available for iphone and Android which allows access to information anywhere customer support is good compared to other companies **What do you dislike about Tebra (previously Kareo + PatientPop)?** Although the mobile version is an opportunity to facilitate access to data from anywhere sometimes has failures, requires a good internet connection, when entering sleep mode the program sometimes closes. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** If you want to keep more organized patient information, have more control over the invoices you should use kareo in your company. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Improve the organization of patient information so that you can access it more quickly and easily, and have a proper management of the billing process, collections, claims and other related actions. ### 17. Pretty Product. Not very Functional **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** It had a very nice loooking interface and was very good for scheduling appointments. The log of the whole days appointment was a handy feature. The e prescribing also worked well **What do you dislike about Tebra (previously Kareo + PatientPop)?** The necessity to create super bills and encounters manually was super frustrating and time consuming and eventually we moved to just doing super bills manually. Only keeping easy history of 50 appointments was also an issue for us as we have many people that have multiple appointments each week, this doesn't go back very far **Recommendations to others considering Tebra (previously Kareo + PatientPop):** Ask about the back end and make sure your needs are being met **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** We switched away from Kareo because it became very clear that we would need to do so as our business grew. You have to log out of one program and into another which is very time consuming when you have multiple programs in the same building with the same staff ### 18. Great company, easy process **Rating:** 5.0/5.0 stars **Reviewed by:** Heather K. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** Search engine optimization and more Google leads **What do you dislike about Tebra (previously Kareo + PatientPop)?** Lengthy process, many zoom meetings with rep **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Solving search engine problems **Official Response from Jenna Dunn:** > Thanks for your review, Heather! ### 19. Does what it needs to do **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** Ability to have multiple tabs open for cross-referencing accounts **What do you dislike about Tebra (previously Kareo + PatientPop)?** Only available in Windows, requiring remote desktop to launch program on MacBook - need to develop a MacOS standalone version **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** None - don't think Kareo is concerned about the MacOS issue ### 20. Great Job PatientPop! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** A beautiful website that really communicates the information we want to our patients, and helps get them to call us. **What do you dislike about Tebra (previously Kareo + PatientPop)?** Wish we could speak with our initial team more, such great people. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** None at this time **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** No problems! ### 21. Fort Wayne Integrative Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** Responsiveness from web team. They are quick and usually do a good job, some better than others. **What do you dislike about Tebra (previously Kareo + PatientPop)?** Lack of responsiveness on non-web related issues from Success Mgrs. or Finance dept. Too many PPop people are involved and there is no one point of contact. It makes it very frustrating to constantly repeat the back story. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** Accounting balance sheet needs to be closely scrutinized **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** SEO as part of an overall strategy with both websites. PPop has knowledgeable staff. ### 22. Professional, Effective, Results Driven **Rating:** 5.0/5.0 stars **Reviewed by:** Linda F. | Medical Spa Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** Our experience with PatientPop has been outstanding. Their process has increased traffic to our site and new clients to our business consistently for the past 12 months. We especially enjoy the ease of connecting with potential and established clients via email campaigns, texting, and emails, which helps our business be effective even when we are closed. We highly recommend their services. **What do you dislike about Tebra (previously Kareo + PatientPop)?** At this time, I have not had any negative experiences with Patient Pop. We've just completed an entire year with them and have found resolutions very forthcoming to any issues we've faced. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** I have covered this multiple times via your questions and my responses. This platform will bring in the traffic to grow your business and make it easy to keep in touch with clientelle. It may also improve your google ratings with the reputation management services offered. Tech support is attentive to our needs and responds quickly and efficiently. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** There aren't any outstanding concerns. The benefits have been increased new client traffic and improved client communication. Our reputation was strong before working with them, and this has continued. ### 23. Great company! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Marketing/ Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2020 **What do you like best about Tebra (previously Kareo + PatientPop)?** They are SUPREME at reputation management! Their ability to help reach our reputation goals is amazing! So easy to use! None of the competition compares! The software is great! **What do you dislike about Tebra (previously Kareo + PatientPop)?** The turnaround time for requested changes is a little longer than I'd like it to be. I would also love if they offered more features like reminder calls, recalls, etc **Recommendations to others considering Tebra (previously Kareo + PatientPop):** Working with Patient Pop has been very pleasant and very easy! They make all of the transitions and difficult changes very smooth. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** We are collecting more reviews than ever before! They are wonderful at making the transition process smooth. They have definitely improved the ability for ease of finding our business online. ### 24. Doctor **Rating:** 4.5/5.0 stars **Reviewed by:** Nilam P. | Allergist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** Ease of used for patients and engagement is excellent **What do you dislike about Tebra (previously Kareo + PatientPop)?** No address field in the appt request and no consent **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Google reviews are increased, reminders ### 25. Streamlined service with results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** No frills or excuses to maintaining web portal and allowing patients to schedule an appointment. **What do you dislike about Tebra (previously Kareo + PatientPop)?** No personal manager and a constant change in personnel. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** Give it a try. It does not cost much and you can ramp up marketing with PatientPop. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** SEO, direct patient appointments, google ads and patient review management. ### 26. Great way to increase patients **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin S. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** They are on top of helping you out to customize website and SEO. **What do you dislike about Tebra (previously Kareo + PatientPop)?** Requests for educating about the website via email are too pushy. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Decrease in patient no shows, easier communication via text messaging to patients ### 27. Pretty easy to use and has good reporting systems **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** I like the ability to view the reports and make certgain specifications **What do you dislike about Tebra (previously Kareo + PatientPop)?** That you have to sign out in order to swap between different practices. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Better cost wise which helps our small company with a large client base ### 28. Suresh Lohano MD **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh L. | Medical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** Ease of use and patient friendly service **What do you dislike about Tebra (previously Kareo + PatientPop)?** Too costly for small practices. I think it will work better if it was part of EMr **Recommendations to others considering Tebra (previously Kareo + PatientPop):** Try it as trial and integrate with EMR **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Communication with my patients ### 29. owner **Rating:** 4.5/5.0 stars **Reviewed by:** Yelena K. | Laserncosmeticcenter@gmail.com , Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** customer service, friendly, website designer, style **What do you dislike about Tebra (previously Kareo + PatientPop)?** website updated, I like my web page to be updated every season. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** i had had to provided all updated information on all our treatments. and coler of my page. ### 30. Not recommended - website was ok but not very customizable **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** One stop shop for review requests, appointment confirmations, website development and associated SEO. Helps to have a service that did everything with one point of contact and one bill. **What do you dislike about Tebra (previously Kareo + PatientPop)?** Reviews sometimes were collected for third party (non-Google/Facebook) websites that had very little impact. Website wasn't very customizable. SEO mainly consisted of the standard website and a third party listing service. Expensive and locked into a contract. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Was attempting to collect reviews from patients, automate appointment confirmations, develop a streamlined website and work on optimizing SEO for more Google hits. ### 31. PatientPop - Best personal website for physicians, doctors, surgeons **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** High quality website, mobile site, optimizes google search for my practice, has increased my practice volume, has increased my surgical volume, excellent reports (anecdotal) from hundreds of patients on content, social media use excellent, blogs terrific, responsiveness is within the day on every request/question, has improved patient education and patient care. **What do you dislike about Tebra (previously Kareo + PatientPop)?** Wish I would have found earlier in my practice. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Improving patient education, patient care, referrals, patient volume in office and OR. **Official Response from Jordan Decker:** > Thanks so much for the kind words! We're glad to hear the ways we're helping you and your patients. ### 32. All in one doctor/practice platform **Rating:** 5.0/5.0 stars **Reviewed by:** Dr Kambiz S. | Angel Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** Seamless experience, all in one solution for our practice **What do you dislike about Tebra (previously Kareo + PatientPop)?** Full Integration with our ehr but not Patientpop fault. Our ehr company is slow with integrations **Recommendations to others considering Tebra (previously Kareo + PatientPop):** Highly recommend, we've been active users for about 7 years **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Increasing customer service experience by reducing admin tasks ### 33. Great service and value **Rating:** 5.0/5.0 stars **Reviewed by:** Hauw H. | physician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** easy to use and great value. easy to reach customer service if needed **What do you dislike about Tebra (previously Kareo + PatientPop)?** nothing really at this point. Nothing missing from this product **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** advertising and promotion ### 34. Kareo: Medical Office Use Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** I like that it is efficient to use in that you can one show patient tab for all the insurance and demographic information for the patient. You can also easily add alerts for the patient so that when they are being scheduled, you can see pop up notifications so that you do not miss any crucial information about the patient. **What do you dislike about Tebra (previously Kareo + PatientPop)?** I don't particularly appreciate a different online version and a desktop version, and users must use both to have the whole experience. It is frustrating to have to move back and forth between the two interfaces, and sometimes there are not even the same controls. Also, even though my boss has allowed some employees to have complete access to things such as Adding New Insurance, Kareo does not let those employees do so, which shows that it is a selective app. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** I would recommend Kareo to others since it a very easy-to-use platform. I trained for only about two days, and I already felt very comfortable with the platform. I thought that it was very organized, and the color-coding helped me see everything very clearly. The tabs are located on the left of the screen. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** I am solving scheduling problems as well as insurance problems. We can easily verify insurance with Kareo since there are not too many different tabs to go through to verify eligibility. ### 35. Pretty user friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Tebra (previously Kareo + PatientPop)?** I like Kareo because it is easy to manage and understand. **What do you dislike about Tebra (previously Kareo + PatientPop)?** I don't like if you save a card on accident that you can't undo it until they save another card. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** I used it for taking payments only, pretty much. So I don't have much advice on everything it offers but it seems user friendly. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** I use Kareo to take payments and print out statements for patients. ### 36. Great product and service **Rating:** 4.5/5.0 stars **Reviewed by:** Nichole B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Tebra (previously Kareo + PatientPop)?** I love the different user settings I can adapt for each type of user restricting access to some and giving more access to others. The ease of scheduling and canceling is great for everyday use as well as for training. There are many reports pre-loaded for us to use and create datasheets for each provider for their client type, no show rate, etc. I am also really pleased with the chat/phone support Kareo offers. They are extremely polite and do their best to solve your problem. If they are unable to they move it up a level and keep in constant communication until they've resolved the issue. **What do you dislike about Tebra (previously Kareo + PatientPop)?** Honestly, I love almost everything about Kareo. If I had one wish it would be that we could personalize some of the automated client voicemails, texts, and emails. I'd like them to say specific things for specific providers and we don't currently seem to be able to do that. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** We have all client and provider data at the tips of our fingers with the many reports they have. We are able to schedule properly without conflicting appointments. Overall it makes our entire practice run more smoothly. ### 37. 75% of what you need to run a practice **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** Ease of Use. Somewhat flexible. Good telehealth module. **What do you dislike about Tebra (previously Kareo + PatientPop)?** Frequently has technical problems. They recently merged with another company. It has caused some instability recently. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** They have a good telehealth module that almost any patient can figure out. We used it heavily in 2 practices over the last year. ### 38. Helpful Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne P. | Office Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** Patient Pop is like an extra office assistant. It frees up my time, meaning I can get a lot more work done. Patient Pop gets me the lead information, handles new patient appointments, and best of all keeps track of it all. **What do you dislike about Tebra (previously Kareo + PatientPop)?** Right now, I can't think of any downside with using Patient Pop. If there are any questions, they are quick to help. Patient Pop is the office assistant that never takes a day off. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Patient Pop allows me more time to handle other parts of my office job. They provide me all the information on leads to our office. Patient Pop also allows a lead to schedule an appointment with all the required information. **Official Response from Jordan Decker:** > Thanks so much for leaving your review, Joanne! We're glad to hear that we've been able to help streamline your office activities. If you ever have any feedback about changes you'd like to see, let us know. ### 39. PatientPop has great fast customer service and a clean beautiful platform for websites. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeanette M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** I love that platform that patientpop uses to create their websites. Some websites you dont even want to look through because they dont look clean or there are no clear fields to get the information you are looking for. **What do you dislike about Tebra (previously Kareo + PatientPop)?** I honestly dont have anything thing right now that I really dislike about patientpop. I did have maybe 2 times that i requested a update on our website and they stated that it weas taken care of but it never showed up. Im not sure if that is a technical issues though. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** We are utilizing the appointment request online to help with the flood of calls at the front desk and also put our MediSpa promotions on there to help with advertising. **Official Response from Jordan Decker:** > Thanks so much for your feedback, Jeanette! We're glad to hear that we've been able to help reduce the stress of calls for your front desk and that you're enjoying the practice website. ### 40. Done a great job building our reviews and website traffice **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany F. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** our patients have been able to show us our weak spots by leaving reviews and show us where we shine **What do you dislike about Tebra (previously Kareo + PatientPop)?** The website template doesnt always allow for the customization that we would like to have. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** If you are not tech-savvy and worried about making your practice look good, Patient Pop will handle everything for you. Our website is user-friendly; business pages are all matching and optimized, social media posts are thoughtful and engaging, and our reviews have gone up tremendously. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** our website needed to be updated, and we wanted patients to be able to leave reviews. Our Business pages also needed cohesiveness, and we are delighted with what patient pop has done for our practice. **Official Response from Jordan Decker:** > Thanks for your feedback, Brittany! We're happy to hear that we're doing a great job driving you more traffic and helping you gather more reviews. We're always open to feedback to make your website feel more personal to you and your practice, so don't hesitate to reach out if you have suggestions. ### 41. Like having additional staff members without all of the costs **Rating:** 5.0/5.0 stars **Reviewed by:** Coley B. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** The ease of use for my staff and our patients is remarkable. The professionalism and knowledge of the Customer Service team are top-notch. The PatientPop team leads in with "We are going to resolve this issue" and explains technical processes in plain language without being condescending. Our website is driving revenue and bring not only new patients but new "loyal" patients who love the ease of contacting our office. Our reputation score is higher than it has ever been, and our Spanish-speaking patients love that they can translate the website in one click. **What do you dislike about Tebra (previously Kareo + PatientPop)?** I want to be able to accept patient payments from my website. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Routinely in medical offices, the phones are ringing off the hook. There can be call hold times to speak to a staff member that is beyond our control. With our Patientpop, patients can contact us via the website and receive the same level of service as if they had called into the office. My Patient Access Team considers our Patientpop an extra team member. Having Patientpop send the patient satisfaction surveys after every encounter saves my leadership team a ton of time. My most favorite time-saving feature of Patientpop is the ability to send mass marketing emails in just a few clicks. During the height of the Pandemic, we were able to reach out to our patients with helpful information using the marketing features. Our patients love the website and my staff are enjoying the time-saving features and ease of use. **Official Response from Jordan Decker:** > Thank you so much for your feedback, Coley! We're happy to hear how we've been able to help your practice stay in contact with patients during the pandemic period. ### 42. Kareo review - not great **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** Mostly easy to use. Can create shortcuts. Does not take long to learn. Verifies insurance quickly. **What do you dislike about Tebra (previously Kareo + PatientPop)?** Platform goes down often or freezes. Can't revise notes after they are signed by doctor. Names with two parts are harder to search. Ex. La Bron **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Patient notes. Benefits : keeps things organized. Helps customize for needs of each doctor. ### 43. Kareo **Rating:** 3.5/5.0 stars **Reviewed by:** Sean F. | Clinical Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2018 **What do you like best about Tebra (previously Kareo + PatientPop)?** Great performance and easy to write clinical notes. **What do you dislike about Tebra (previously Kareo + PatientPop)?** Difficult to learn. I have been using it for almost a year and still am having trouble. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Writing clinical notes. ### 44. Don't Fall for Them **Rating:** 1.0/5.0 stars **Reviewed by:** Nate G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Tebra (previously Kareo + PatientPop)?** I like how up to date they appear to be. I had them take over my website, and the updates that they made esthetically were great! They definitely understand what consumers interact with on websites, and they create sites in that precise way. They seem to have some added features from other website companies that I enjoy such as a dashboard that you can log into to view your site statistics. This is helpful to know where your clients/patients are coming from on the internet. **What do you dislike about Tebra (previously Kareo + PatientPop)?** I really haven't had a great experience with PatientPop. Unfortunately I believe this is a company that likes to promise the world to potential clients, and then they underdeliver dramatically. It is unfortunate that their sales team doesn't communicate with their implementation team. For example, I use LocalMed as my online booking system. They did not tell me until after my site launched that they cannot do any sort of pop-ups on their site platforms. This is ridiculous. I told them up front that I wanted to keep certain items, such as online booking, the same. Which I was then told not to worry and that everything could stay the same. That was a lie. I has plenty of additional issues during my transition, and Patientpop is VERY SLOW to respond. There are some critical items that should have been tended to quickly, and that was not the case. Their customer service has been hit and miss, depending on who you get to help you out. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** Don't let this company bully you around. They took over my google business listing, and they deleted ALL content except my reviews. My review repsonses, photos, blogs, content was all deleted by them. They blamed it on google multiple times. This shows me that they don't care about their customers, they are in it for the new client acquisition. Unfortunate. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** I originally switched over to patient pop in order for my SEO value to increase. They promised that they can improve upon my current status with google searches and website SEO. I have only been with them for 2 months now, so I am still waiting to hear back results of SEO changes since it takes time for this to show. I am hoping that the money I am investing with patientpop shows with additional traffic to my website off of organic search results. SEO is a huge beast that needs to be managed by an outside company in my opinion. Now, is patient pop the right company....this is what I am concerned about. SEO may be great, again waiting to see results, but the customer service side the company is concerning. ### 45. Kareo is just Ok **Rating:** 3.0/5.0 stars **Reviewed by:** Dr.Kent S. | Principal Investigator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** The EHR software is not bad and some of the features in Engage and clinical are very good - week templates **What do you dislike about Tebra (previously Kareo + PatientPop)?** customer support is horrible they never call when they say they will and they will not even reach out to you until a week or 10 days after - most issues go unfixed - went months with script issues - no refills meds will not send and send failures - templates not working - lots of issues **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Kareo is great software but there customer support is horrible .The billing software if Ok . You cannot reach anyone and they never fix anything. Everytime they upgrade you are left without scripts for a while and problems for months. **Official Response from Sherwin Querubin:** > Hello Dr. Kent, Thank you for your candid comments about Kareo. We’d like to sincerely apologize for any issues you’ve had with our customer support team while trying to get assistance with prescription problems. Please provide to us your contact information so one of our escalation specialists can connect with you and discuss about any outstanding refill and template issues. Thank You, Kareo ### 46. Incredible Website Presence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** The website design is impressive and user-friendly for our patients. We also love the fact that our patients can book appointments online. We have had substantial positive feedback from patients about this feature. It has increased new patient appointments tremendously. Another aspect that we truly appreciate about PatientPop is their quick response to updating our website. Requested updates to the website have been completed immediately. **What do you dislike about Tebra (previously Kareo + PatientPop)?** After over a year using PatientPop, the only downside we have seen is that without the connection with a live individual, some new patients do not show up. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** I would highly recommend PatientPop to medical offices attempting to improve their image, increase their internet presence, and expand their patient base. We were unsure how effective it would be but could not be happier with the results we have seen! **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Our presence on the internet is so much more professional. Also, our reputation due to positive feedback from patients has dramatically improved. It is challenging to get positive feedback from patients, but due to PatientPop surveying patients, we finally hear what we knew to be accurate; patients are happy with the level of service we provide. Our online ratings are now genuinely reflective of the care provided. **Official Response from Jordan Decker:** > Thanks so much for taking the time to leave a review. We're glad we've been able to help you boost your online presence and get more helpful feedback from your patients. ### 47. An integrated Website Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** PatientPop offers a customizable turnkey website and is integrated with a dashboard that can offer insights, telehealth, appointment scheduling, and more. **What do you dislike about Tebra (previously Kareo + PatientPop)?** The template model is slightly limiting, but we made it work. I also did not much care for the change in the business contact phone number for tracking purposes. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** PatientPop does enable us to follow-up with patients and send reviews that can populate Google My Business and increase visibility. **Official Response from Jordan Decker:** > Thanks so much for your feedback, Michael. If there's any way we can help with customizing your website more, don't hesitate to let us know! ### 48. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | Senior Client Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** That there is help. You can call for step by step guidance as well as log into their help index and it gives you step by step instructions for each process **What do you dislike about Tebra (previously Kareo + PatientPop)?** I don't like that I cant see al the paid claims through Kareo. For example I cant see if the claims were paid through Humana Medicaid. Is there a way to link those claims so I can download paid claims through Kareo **Recommendations to others considering Tebra (previously Kareo + PatientPop):** It is user friendly and a great accounting tool **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Keeping all the accounting in one place ### 49. Boosted My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** Patient Pop made sure I had a presence across the internet on dozens of healthcare sites, Google, Yelp, Bing...the works. **What do you dislike about Tebra (previously Kareo + PatientPop)?** The scheduling feature is nice for a practitioner who has office staff to moniter and confirm appointments. For a sole practitioner, I prefer a scheduler that allows a client to select a service, pay a deposit and be confirmed 24/7. **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** Reaching new clients, and improving reviews and ratings across multiple platforms. I like that they provide options for mass emailing, blog posts, surveys, etc. Lots of good features. **Official Response from Jordan Decker:** > Thanks for your feedback! We're always looking for new features to add, so we'll be sharing your thoughts with our engineering team right away. ### 50. {"translation":"The text provided is not in an unknown language. Please provide a string of text in an unknown language for translation."} **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Tebra (previously Kareo + PatientPop)?** Stripe integrated within Kareo for payments **What do you dislike about Tebra (previously Kareo + PatientPop)?** Processing documents is not user-friendly. **Recommendations to others considering Tebra (previously Kareo + PatientPop):** Write concerns **What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?** By using one system for everything, payments come faster. ## Tebra (previously Kareo + PatientPop) Discussions - [Kareo system down again](https://www.g2.com/discussions/kareo-system-down-again) - 1 comment, 1 upvote - [W](https://www.g2.com/discussions/patientpop-w) - 2 comments, 1 upvote - [Can I process credit card payments from patients using Kareo?](https://www.g2.com/discussions/can-i-process-credit-card-payments-from-patients-using-kareo) - 1 comment, 1 upvote - [Is kareo a clearinghouse?](https://www.g2.com/discussions/is-kareo-a-clearinghouse) - 1 comment - [How much does kareo cost?](https://www.g2.com/discussions/how-much-does-kareo-cost) - 1 comment - [View Tebra (previously Kareo + PatientPop) pricing details and edition comparison](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+10%3A18%3A33+-0500&secure%5Bsession_id%5D=5a993458-d85d-40c2-8063-60788eef2669&secure%5Btoken%5D=c2ae4a16bb3b825649937258630cf1e4cec80eb60ec9a9327e062e0d5162496b&format=llm_user) ## Tebra (previously Kareo + PatientPop) Integrations - [Aprima RCM](https://www.g2.com/products/aprima-rcm/reviews) - [Practice Fusion](https://www.g2.com/products/practice-fusion/reviews) - [Zocdoc](https://www.g2.com/products/zocdoc/reviews) ## Tebra (previously Kareo + PatientPop) Features **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Information Flow** - Patient Case Management - Referrals Management - Records Management - Campaign Management - Forms Management **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) - ICD-10 Compliance - Sarbanes-Oxley Compliance - Invoice Management - Workflow Management - Financial Management - Denial Management - Cash Flow Management - User Management - Claims Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Efficiency ** - Claims Data Automation - Healthcare Claims Management - Electronic Submissions - Healthcare Claims Management - Clearinghouse Integration - Healthcare Claims Management - Claims Process Workflow - Healthcare Claims Management **Operations** - Workflow Optimization - Clinical Documentation - EHR Integration - Clinical Documentation - Clinical Communication - Clinical Documentation - Transcription Automation - Clinical Documentation - CDI Training - Clinical Documentation - Clinical Data Exchange - Clinical Documentation - Document Access - Clinical Documentation - Digitization - Clinical Documentation **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation - Mobile Access - Historical Reporting - For Primary Care - For Urgent Care - Clinical Care **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake - Customizable Forms - Data Collection **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration - Third-Party Integrations **Computer-Assisted Coding - Medical Coding** - Auto Coding - Codebase Updates - Code Lookup - Error Checking - AI Assistance **Agentic AI - Medical Billing** - Natural Language Interaction **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Additional Functionality** - Workflow Management - Charting - Practice Management - Secure Data Storage - Customizable Dashboard - Generative AI - Scheduling - Invoice History - HIPAA Compliant - Electronic Payments - Online Intake Forms - Dunning Management - Records Management - Reminders - Credit Card Processing - Accounting - Document Management - E-Prescribing - Remittance Advice - PACS Integration - Customizable Templates - Historical Reporting - Compliance Tracking - Billing & Invoicing - Claims Management - Data Import/Export - Live Chat - Code & Charge Entry - Financial Management - Reporting & Statistics - Claims Scrubbing - Quotes/Estimates - Activity Dashboard - Customizable Reports - API - Self Service Portal - Real-Time Reporting - Appointment Management - Insurance Eligibility Verification - Real-Time Data - Forms Management - AI Copilot - Revenue Management - Multi-Location - Payment Collection - Customer Database - Calendar Management **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) - Medical Billing - Recurring/Subscription Billing - Reimbursement Management - Insurance Eligibility Verification - EHR/EMR Integration **Accuracy** - Claims Resubmission - Healthcare Claims Management - Patient Data Security - Healthcare Claims Management - Claims Scrubbing - Healthcare Claims Management **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management - Telemedicine Integration - Claims Management - Documentation Management - Revenue Management - Patient Records Management - Document Management - Invoice Management - Medication Management - Task Management - Care Plan Management - Calendar Management - Communication Management - Prescription Management - Inventory Management - Forms Management - Image Management - Practice Management - Intake Management - Appointment Management - Lab Order Management - Configurable Workflow - Formulary Management - EMR/EHR - Clinic Interoperability - Compliance Management - Records Management - Template Management - Registration Management - Referral Management - Case Management - For Pain Management - Escalation Management - Queue Management - In-Patient Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature - Insurance Eligibility Verification - Patient Records Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Added Efficiencies** - EMR/EHR - Compliance - Medical Billing - Patient Information Management - Medical Billing - Third-Party Integrations - Data Integration - Tax Management - Expense Management - Claims Management - Fixed Asset Management - Materials Management - Cash Management - Workflow Management - Subscription Management - Invoice Management - Audit Management - Availability Management - Employee Management - Insurance Management - Practice Management - Care Plan Management - Appointment Management - Compliance Management - Records Management - Document Management - Calendar Management - Assessment Management - Template Management - Patient Records Management - Inventory Management - Communication Management - EMR/EHR - Forms Management - Contact Management - Accounting Integration - Out-Patient Management - Payroll Management - Physician Management - Registration Management - Task Management - Policy Management - Revenue Management - In-Patient Management - Lab Information Management - Bed Management - Patient Flow Management - Vaccine Management - Financial Management - Telemedicine Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation - Multi-Provider Practice **Generative AI** - AI Text Summarization **Admin and Tech Workflows - Medical Coding** - Compliance Control - Reporting & Auditing - EHR Integration **Additional Functionality** - Compliance Tracking - Self Service Portal - Document Storage - Activity Tracking - Charting - Reporting & Statistics - API - HIPAA Compliant - Activity Dashboard - Appointment Scheduling - Customizable Reports - Real-Time Updates - E-Prescribing - Scheduling - Pharmacy - Generative AI - AI Copilot - Real-Time Data - Data Import/Export - Client Portal - Real-Time Reporting - Automated Scheduling - Multi-Location - Alerts/Notifications - Order Entry - Access Controls/Permissions - Customizable Templates - Reminders - Project Accounting - Medical Coding - Payment Processing - Payment Reconciliation - Approval Process Control - Revenue Recognition - Resource Allocation & Planning - General Ledger - Mobile Access - Purchasing & Receiving - For Medical Purposes - Secure Data Storage - Financial Reporting - Accounts Payable - Accounts Receivable - Budgeting/Forecasting - Financial Analysis - Electronic Payments - Patient Scheduling - Live Chat - Patient Engagement - Physician Scheduling - Multi-Physician - Patient Portal - Telemedicine - Insurance Eligibility Verification - Claims Scrubbing - Patient Intake - Clinic Interoperability - SOAP notes - Billing & Invoicing - Task Scheduling - Chat/Messaging - Goal Setting/Tracking - For Occupational Therapists - Progress Tracking - Progress Reports - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Customer Database - Real-Time Notifications - Monitoring - Patient Location Tracking - SMS Messaging - Contact Database - Surveys & Feedback - Real-Time Monitoring - Clinical Notes - Credit Card Processing - Growth Charts - Scheduled/Automated Reports - Immunization & Allergy Tracking - Medical History Records - Treatment Planning - Coding Assistance - Email Reminders - Availability Indicator - For Podiatrists - Online Intake Forms - Customizable Fields - Imaging and X-rays - Calendar Sync - Customizable Branding - Facility Scheduling - Referral Tracking - For Speech Therapists - Historical Reporting **Additional Functionality** - Claims Tracking - Task Scheduling - Revenue Recognition - Audit Trail - Customizable Reports - Remittance Advice - Reporting/Analytics - Accounts Receivable - AI Copilot - For Healthcare - Payment Collection - Dashboard Creation - Transaction History - Data Verification - Document Storage - API - Forecasting - Claims Scrubbing - Revenue Management - Payment Processing - Generative AI - Monitoring - Customer History - Credit Card Processing - Search/Filter - Electronic Payments - Charting - Patient Portal - HIPAA Compliant - Pre-Registration - Patient Intake - Customer Database - Batch Processing - Reminders - Patient Scheduling **Additional Functionality** - Onsite Registration - Patient Scheduling - Activity Dashboard - Wireless Internet Access Control - Photo Capture - Self Check-In/Check-Out - QR Codes - Alerts/Notifications - Payment Processing - Configuration Management - AI Copilot - Reporting/Analytics - Interactive Content - Data Synchronization - Generative AI - Digital Signage - Multi-Language - Wayfinding - Virtual Keyboard - User Session Management - Customizable User Interface - For Medical Purposes - HIPAA Compliant - Timeout - Customizable Branding - Queue Management - Touch Screen - ID Scanning **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - EHR** - Autonomous Task Execution **Additional Functionality** - Quality Assurance - For Anesthesiologists - Data Collection - AI Copilot - Preoperative Modules - Generative AI - ICD-10 Compliance - Intraoperative Charting - EHR/EMR Integration - Templates - Patient Communications - Reporting & Statistics - Compliance Tracking - Customizable Templates - Customizable Forms - Multi-Location - Voice Recognition - API - Activity Dashboard - E-Prescribing - Billing & Invoicing - ONC-ATCB Certified - Referral Tracking - Claims Scrubbing - Electronic Payments - Insurance Eligibility Verification - Coding Assistance - Meaningful Use Certified - Live Chat - HIPAA Compliant - Treatment Planning - Charting - Patient Portal - For Cardiologists - Reminders - Customizable Reports - Appointment Scheduling - Third-Party Integrations - Monitoring Device Integration - Patient Intake - Decision Support - Progress Notes - For Dermatologists - Data Import/Export - Lab Integration - Telemedicine - Medical Billing - Reporting/Analytics - Audit Trail - Medication Database - Clinical Notes - Handwriting Recognition - Imaging and X-rays - File Sharing - Patient Scheduling - Immunization & Allergy Tracking - Order Entry - Outcome Assessment Tools - Alerts/Notifications - Initial Assessments - Family History Tracking - Annotations - Diagnostic Reports - Growth Charts - Customizable Tests - Patient Engagement - EDI - For Family Medicine - Medication History - For Substance Abuse Therapy - For Mental/Behavioral Health - Confirmations/Reminders - Medication Alerts/Warnings - Mobile App - Therapy Notes - Electronic Signature - For Group Therapy - For Neurologists - Speech Recognition - Hardware Integration - For Obstetrics & Gynecology - Diagnostic Imaging - Patient Education - Patient Questionnaires - Patient Monitoring - Task Scheduling - For Ophthalmologists - SOAP notes - 3D Imaging - For Orthopedics - PACS Integration - Electronic Prior Authorization - Analytics - Vitals Tracking - For Podiatrists - Medical History Records - Automatic Transcription - Case Notes - Self Service Portal - Access Controls/Permissions - Third-Party Integration - Scheduling - For Psychiatrists - Self Check-In/Check-Out - Urgent Care Templates - Digital Signature - Lab Results - Payment Processing - Data Security - Drug Reference Database - Accounting - For Urologists - Collaboration Tools - Web-based Deployment **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **Additional Functionality** - Customizable Templates - Communication Management - Document Storage - Self Service Portal - Activity Dashboard - Compliance Management - For Medical Purposes - Appointment Scheduling - Softphone - Chat/Messaging - Reminders - Records Management - AI Copilot - Secure Data Storage - Remote Treatment Planning - Surveys & Feedback - Customizable Forms - Video Conferencing - Appointment Management - Multi-Location - Mobile Alerts - Practice Management - Billing & Invoicing - Reporting & Statistics - Charting - Generative AI - API - Email Reminders - Confirmations/Reminders - Online Forms - Claims Management - File Sharing - Electronic Payments - Calendar Management - Payment Processing - One-to-One Messaging - HIPAA Compliant - Alerts/Notifications - Live Chat - Monitoring - Client Portal - Medical Billing - Workflow Management - Scheduling - Virtual Waiting Room - Mobile Access - E-Prescribing - Two-Way Audio & Video - Document Management ## Top Tebra (previously Kareo + PatientPop) Alternatives - 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