iManage Work Reviews & Product Details

iManage Work Overview

What is iManage Work?

iManage transforms how professionals get work done, empowering organizations to be more agile, productive, and secure. iManage Work is the industry’s leading email and document management application, enabling professionals to create, manage and collaborate on work product from anywhere, on any device. Available on-premises or in the cloud, iManage Work delivers an intuitive, consumer-like user experience and powerful tools to enable professionals and organizations to respond to business demands in a more agile and efficient way. Relied on globally by leading corporations, law firms, and professional services firms, iManage Work is used by over 1 million professionals worldwide every day. iManage provides a platform solution, with iManage Work 10 at it's core, delivering an integrated User Experience and a diverse set of applications to satisfy all it's users needs.

iManage Work Details
Product Description

iManage software enables teams to work together securely with the exploding volume of documents and email from any location, using any device. WorkSite is a simple-to-use document management system that can be deployed across your organization quickly, with minimal training and at a low total cost, for a rapid return on investment.


Seller Details
Seller
iManage
Company Website
Year Founded
2015
HQ Location
Chicago, IL
Twitter
@imanageinc
2,521 Twitter followers
LinkedIn® Page
www.linkedin.com
797 employees on LinkedIn®

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iManage Work Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Ease of use, well thought out, progress of platform. Cloud product will be great once it aligns with our business objectives and we can actually use it. Being on a platform that is used by everyone gives us the ability to be on the same field and get new features sooner than other platforms. Review collected by and hosted on G2.com.

What do you dislike?

Most of my complaints come from the fact that we have to be on premise, which I understand is not the model they are putting most of their effort. Management of on premise product is complex requiring a lot of time and effort to stay current. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Replaced an older document management system , iManage is much better. We have seen a higer adoption rate of the DMS for younger attorneys who were used to iManage vs our previous DMS. Review collected by and hosted on G2.com.

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AO
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

The application is very easy to navigate and highly customizable. As a developer, the API is very simple to understand and use and it is stable. The support for the API was outstanding and we were able to create our own bi-directional integration between our matter management system and iManage without the need to hire external specialists. The application itself is very clean and navigation throughout the platform is intuitive. Most attorney work teams were able to catch on very quickly. Review collected by and hosted on G2.com.

What do you dislike?

The migration of existing data from our shared drive had a few hiccups, however it all worked out for the better in the end. We implemented iManage during the COVID-19 pandemic, which was also unique and very challenging, since we did not have the face-to-face customer interaction for training. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Secure creation of folder structures without relying on IT is probably the best feature. The application also allows mobility and can be accessed offsite, unlike the older shared network drive solution. Folder structures throughout the different Legal teams are created based on a template, so the look is similar throughout all groups. Review collected by and hosted on G2.com.

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Business Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

iManage and in particular iManage in the cloud, (Work 10) provides a secure and technologically advanced platform for you to manage all of your document assets. The regular updates on the cloud platform are completed with little or no downtime to the end user, and we are served up new intuitive interfaces with which your users can quickly adopt and get back to the real work at hand. Review collected by and hosted on G2.com.

What do you dislike?

Some areas of the UI have been optimised in a way in which presents well on the screen, but misses important metadata being available to the end user. It would be good to be able to configure this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our legacy document management system did not allow for easy searching or previewing of documents. On roll-out iManage immediately addressed these issues and took them a step further. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Web and mobile accessibility is the best. We are now able to access all of our documents when and where we need them. Review collected by and hosted on G2.com.

What do you dislike?

Search could be enhanced a bit. Many times my search terms don’t get immediate hits, but after playing with different connotations of the same keyword, eventually I get what I am looking for. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are in the beginning phases of testing ease of use for document libraries formerly stored in SharePoint. iManage helps us better govern what we have while making those same documents easier for the end user to access. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

The user friendliness and the way it connects to what the business needs Review collected by and hosted on G2.com.

What do you dislike?

The older client (FIlesite) has a larger footprint in Outlook that sometimes conflicts with other add-ons. The new client does not have this problem. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keep track of the document lifecycle. Keep documents secured. Great integration with other products from vendors like DocsCorp and Workshare. Structured environment where a lawyer can find back his document and email Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

My review comes from a back-end administrator. The best thing I can say about Work (on-prem at least) is that there are several ways to access the data and manage processes. While I primarily use SQL (Reporting Services, Stored Procedures, Agent jobs), I also have code that access the systems via the API, and have monitoring tools made with power shell.

I really like the flexibility. Review collected by and hosted on G2.com.

What do you dislike?

The documentation for the API could be better. Also, some of the SQL tables can be obscure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As I said, I work on the back-end. I'm sure that end-user problems are resolved, but I normally don't deal with them. Review collected by and hosted on G2.com.

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AL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

That we are no longer using Filesite, very mobile - I can administer several requests via my phone, and the timeline feature gives greater versitility to restoring files by us (admins) and the user as well. Review collected by and hosted on G2.com.

What do you dislike?

the workspace generator program is very limiting and not easily automated. A web based program is needed that is very versatile that would allow me to move off my 3rd party program we use now Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The only downside is the workspace generator app, not very flexible to our needs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As mentioned, restoration of documents is a lot more streamlined. And the mobility features have opened doors for us. Further implantation of sharing documents (co-authoring) will expand our opportunities. Finally moving documents between subfolders and moving emails from an outlook inbox directly to subfolders ( currently a defect) needs to be resolved. Review collected by and hosted on G2.com.

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Commissaire à l'assermentation
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

I really appreciate being able to have a "folder structure" which allows the users to feel like they're using a regular drive... Review collected by and hosted on G2.com.

What do you dislike?

There is nothing to dislike about iManage… Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In this period of pandemic, having our documents on the Cloud instead of our "shared drive" has allowed everyone to work from home, without logging to the VPN which slows down the computer… Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

It offers all of the transactions that a user could possibly want to manage their files all in one location. Review collected by and hosted on G2.com.

What do you dislike?

The top ribbon like search buttons can sometimes mislead the user when entering in possible search criteria. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Navigating and access files on a timely manner. Review collected by and hosted on G2.com.

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EL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

iManage Work provides a solid tool for managing large volumes of documents in a law firm. The iManage team continues to innovate in this space and add features which contribute towards it's ease of use. The iManage Work Mobility app provides easy access to documents on iOS devices. Review collected by and hosted on G2.com.

What do you dislike?

Third party utilities are needed to handle routine functions such as creating and modifying workspaces. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Use of iManage Work and iManage Govern products allow us to manage documents and apply appropriate retention policies. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

i like that it allows everything to be in one place with easy search abilities Review collected by and hosted on G2.com.

What do you dislike?

I dont like that you cant see all the documents in a folder and that it only shows the first 50 Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

its been helpful with people and the save email option so that i can search for things that werent sent directly to me Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

iManage makes it easy for me to create, coordinate and collaborate on documents and emails, on any device perfectly. I consider having a unique experience because it offers me a mobile user interface through tablets, phones and desktops. In the same way it gives me absolute security which allows me to protect important documents effectively. Review collected by and hosted on G2.com.

What do you dislike?

I would like to have security of files and documents sometimes they are unprotected, it would be necessary to improve this function and have satisfactory results. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

iManage is ideal for any company provides precise functions such as, excellent document management and e-mail administration, also offers an intelligent visualization where you can see documents through mobile devices, also provides the user with file automation Easy to manage and implement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

iManage is ideal we use it in our company, allowing our work to be more productive and safe. It also offers easy integration where we can share files with our team. Excellent tool, which we have access to recent search is perfect for our daily work and makes it easier. Review collected by and hosted on G2.com.

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Sales
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Eu já usei outros sistemas de gerenciamento de documentos e é realmente o melhor para mim, a interface e a experiência como um usuário excelente têm muitas outras funções, incluindo a IA. Possui muitas ferramentas colaborativas e, entre colegas, podemos trabalhar ao vivo no mesmo documento e arquivá-lo em um único local. Review collected by and hosted on G2.com.

What do you dislike?

O programa foi integrado ao nosso programa de email do Microsoft Outlook, por vezes, travava e eu precisava desligar o computador inteiro para voltar a funcionar. Acredito que foi porque havia tantos documentos sendo carregados de uma só vez, mas poderia ser muito irritante, especialmente quando apressado. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Não é tão complicado quanto outros programas de gerenciamento de documentos e é bastante fácil de usar. Eu recomendo isso sobre outros como o Worldox, o que é horrível. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Além de ser uma solução melhor para salvar documentos em uma unidade de rede "C", se você preferir, também torna possível a impressão sem papel. Como escritório de advocacia, a maioria dos nossos documentos se aplica a um arquivo (ou assunto) específico. Quando precisamos fazer referência a um documento específico posteriormente em um processo legal, é muito fácil procurar o assunto no iManage para encontrar todos os documentos associados. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that I can find anything that my predecessor saved. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that it feels crowded and that the search tool is not always very useful. I don't like that the auto search field is title. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you do not need advanced capabilities, stick with Google Team Drive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is nice to be able to save things where others can access them Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The navigation option is better than before, and a lot easier to use. the look and feel of the interface is also much improved compared to 9.3.x. Review collected by and hosted on G2.com.

What do you dislike?

back-end only does not give a full view. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If thinking of going to Work 10 - the utility of it would be best served by using the front and back-end. This way you can get the full benefits, which we have found is limited just with a back-end implementation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

User accessibility to the system. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is important to note that iManage is a great tool because it allows me to correctly manage the large part of the sales and project negotiation. On the other hand, I establish a very good workflow based on the organization and automation of projects, being able to create various types of custom work. Review collected by and hosted on G2.com.

What do you dislike?

It is also appropriate to implement a variety of designs for the presentation of reports since it would be of great pleasure. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

iManage is ideal for the progress of your project management system so I recommend it is very good Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We currently use iManage since it has helped us a lot in the organization of tasks and especially with sales. Also, i does it allow us to keep track of requests for sales system services. Review collected by and hosted on G2.com.

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AL
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

User friendly

Flexible

Ability to work with other modules Review collected by and hosted on G2.com.

What do you dislike?

I would like to see more functions available within control center to enable our Service Desk to assist with frequent queries. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Improving productivity

Finding documents quickly Review collected by and hosted on G2.com.

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Billing Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This is by far the best document management software I have used. This help us organized, and be on the same page when sending draft documents and revisions. I also like the fact that it shows who opened and made edits on a document. Review collected by and hosted on G2.com.

What do you dislike?

What I dislike about this software is the integration with our PDF software. For some reason, after the latest update, we have lost the ability to convert documents to PDF. This may be an internal issue, but our PDF software is also very common, so I don't think we should have any problems. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Smooth integration with document conversion software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

iManage Work has help my daily workflow and kept me organized with my drafts and finalized invoices. Review collected by and hosted on G2.com.

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Marketing Staff
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

iManage Work allows me to edit documents by using an Outlook add-in, that it's displayed as a side bar on the screen, which works great to make quick editions to a file. The searcher is very accurate and makes it really easy to find the right file when adding especial filters. But what's definitely my favorite this about iManage Work is that I can customize it for any department, so I'm able to divide the space on the cloud for every department, providing them special access. Review collected by and hosted on G2.com.

What do you dislike?

The iManage Communication Server does not link properly to Outlook folders and create duplicates, taking space from the cloud and limiting the rest of the documents.Also, iManage Work doesn't allow me to open several email accounts with the same iManage accounts. This is a feature that should be considered and implemented. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

iManage Work is a simple software for sharing important files within members of your team, departments of your company or with external clients or collaborators. If your company has a decent number of members working regularly on the same project, this could be a great solution for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In my company, every department has to handle with lots of documents daily, some of them with delicate information, so we use iManage Work to storage all this files safely. This solution represents a great document management and organization tool between our company and our clients or collaborators. We plan to keep using this tool as we have got great results. Review collected by and hosted on G2.com.

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IT Support Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The software works best when an expert using it.

The document sharing is made easy and timely

The company can rely on the software for content management and ECM, Review collected by and hosted on G2.com.

What do you dislike?

Although the software is useful it is very complicated and is not easy to use. Particularly if one is not experienced you can hardly get desired results. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Considering the services and how the software has helped us with content management, i can recommend the software to any other company that needs the same help. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used the software to do content and document management in our firm,. Email can also be strssful to manage but with the iManage Work it becomes easy. Review collected by and hosted on G2.com.

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Supervisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Whether you are an existing client looking for greater IT agility and more rapid time to impact, or an organization considering iManage for the first time, the iManage cloud is a modern, robust, secure way to get up and running quickly and easily, all for a low monthly subscription fee. Join the hundreds of organizations that have already chosen the iManage Cloud for Work Review collected by and hosted on G2.com.

What do you dislike?

The subscription fee. It costs to much.. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It’s an awesome software Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It makes the work go faster Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It provides real time access to all of our users. You can easily customize permissions and allow for Outlook integration. Review collected by and hosted on G2.com.

What do you dislike?

In order to fully use this product, you need a good administrator and good training materials. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have identified a good DBA and have valid rules in place to implement system-wide. Also, if this is a full DMS system, do not allow users to save files anywhere other than within the system itself. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This allows us to wall off certain users for conflicts. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very organized and easy to save and locate documents across folders Review collected by and hosted on G2.com.

What do you dislike?

Lack of customization options and being able to remove folders when not being used for a long period of time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am solving issues with organization and being able to locate older things Review collected by and hosted on G2.com.

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UL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that iManage enables me to search all MS Office suite docs in one place. Review collected by and hosted on G2.com.

What do you dislike?

I do not like that iManage always asks me to syncrhonize and check-in and check-out documents. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend that users "check-in" documents regularly as it becomes difficult to discerne updates if they remain "checked-out." Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

iManage enables multiple users at my law firm to contribute to a single document and track updates. Review collected by and hosted on G2.com.

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Billing Clerk
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that you can integrate iManage into Outlook. Review collected by and hosted on G2.com.

What do you dislike?

I do not like the searching features they seem a bit clumsy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to fully utilize this for case management and it seems to work well. Review collected by and hosted on G2.com.

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