Attentive Pricing Overview

I enjoy the ability to use the platform to accomplish most tasks on my own but also have the weekly meetings with an account representative to make sure you're getting the most of the platform. Both our salesperson, and our ongoing account representative have been extremely helpful in showing value from the platform and gently pushing us to use all features in the platform. Review collected by and hosted on G2.com.

I wish there was shared short codes options more easily accessible. Other services allow users to easily scale how many short codes you have at a low cost because the phone number (short code) is shared across multiple clients. I believe this is the only feature that I've seen missing that other providers have. Review collected by and hosted on G2.com.

Nothing liked best about attentive unfortunately. Review collected by and hosted on G2.com.

Attentive is a deeply frustrating platform and I would warn any business owner to stay far away.

The integrations are severely lacking. There is no robust live chat integration, which is debilitating for any modern ecommerce or service business trying to run a unified customer communication stack. If conversational commerce is part of your strategy, this platform will hold you back.

You cannot update your own subscriber lists. Every list change has to be manually submitted to their team, which turns what should be a five second task into a painstaking back and forth process. For a platform charging premium rates, the lack of self service list management is inexcusable.

The pricing is misleading. The contract rate is not what you actually pay. Carrier fees, which Attentive does not advertise upfront, nearly double the real monthly cost. Budget for twice what their sales team quotes you, because that is what will actually hit your account.

The biggest warning: do not sign anything with Attentive without scrutinizing every clause. They buried a 12 month auto renewal into our contract. We believed we were month to month after the initial 12 month term. We were not. We are now locked in for another 8 months against our will, with no option to exit. This is the kind of contractual landmine that should disqualify a vendor entirely.

Lacking integrations, no self serve list management, deceptive pricing, and predatory auto renewal terms. Avoid. Review collected by and hosted on G2.com.