# Best RCS Business Messaging Software *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Rich communication services (RCS) business messaging software allows organizations to send dynamic and interactive messages that go far beyond standard [SMS marketing software](https://www.g2.com/categories/sms-marketing). RCS messages contain rich media such as carousels, videos, cards, high-resolution images, branded templates, and more, creating engaging messages that are delivered directly to consumers via their mobile devices. The RCS messaging protocol enables enhanced messaging experiences, offering opportunities for more advanced analytics to track message delivery, engagement, customer journeys, and conversions. Unlike SMS, RCS provides a branded and verified communication channel between businesses and consumers. To enable RCS business messaging (RBM), organizations must complete RCS agent registration and verification, a process managed by mobile carriers and approved verification authorities to confirm the business’s identity, brand information, and message content compliance. Once approved, messages are sent from a verified sender profile that displays brand identifiers such as names, logos, and checkmarks. This process ensures secure message delivery, builds consumer trust, and drives stronger engagement and long-term brand loyalty. These tools are commonly used by marketing teams to run promotional campaigns or create personalized customer journeys that encourage customers to engage and take action. Customer support teams also leverage RCS as a two-way messaging channel by employing RCS agents to interact with customers in real-time. RCS business messaging software works alongside other mobile communication tools, such as SMS marketing software, [mobile marketing software](https://www.g2.com/categories/mobile-marketing), [push notification software](https://www.g2.com/categories/push-notification), and [WhatsApp marketing software](https://www.g2.com/categories/whatsapp-marketing), serving as an additional [marketing automation](https://www.g2.com/categories/marketing-automation) channel. To qualify for inclusion in the Rich Communication Services (RCS) Business Messaging software category, a product must: - Deliver interactive, branded messaging that contains rich media (e.g., videos, cards, carousels, buttons, structured replies, etc.), providing an app-like experience beyond standard SMS - Provide companies with a customizable, branded, and verified sender business profile with a name, logo, and checkmark - Support transactional alerts (like reminders and notifications), promotional campaigns, and conversational RCS for two-way messaging - Offer real-time analytics and reports that track delivery, open rates, engagement, and conversion actions ## G2 Grid® for RCS Business Messaging Software ![G2 Grid® for RCS Business Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/rcs-business-messaging/grids.png?focus%5B%5D=74966&focus%5B%5D=88175&focus%5B%5D=62679) Highlighted products: MSG91, Attentive, and Salesmsg. Underlying data: [Grid® JSON](https://www.g2.com/categories/rcs-business-messaging/grids.json?focus%5B%5D=msg91&focus%5B%5D=attentive&focus%5B%5D=salesmsg) ## How Many RCS Business Messaging Software Products Does G2 Track? **Total Products under this Category:** 37 ### Category Stats (Jul 2026) - **Average Rating**: 4.57/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Clerk Chat (+0.09%) - Among all products in this category, Clerk Chat recorded the largest rating increase compared to last month *Last updated: July 11, 2026* ## How Does G2 Rank RCS Business Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,200+ Authentic Reviews - 37+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which RCS Business Messaging Software Is Best for Your Use Case? - **Leader:** [MSG91](https://www.g2.com/products/msg91/reviews) - **Easiest to Use:** [MSG91](https://www.g2.com/products/msg91/reviews) - **Best Free Software:** [MSG91](https://www.g2.com/products/msg91/reviews) --- **Sponsored** ### ClickSend ClickSend is a simple, reliable SMS platform built for businesses that can't afford to miss a message. It’s seriously simple infrastructure that works straight out of the box — and keeps working as you grow. Backed by genuinely helpful 24/7 support from people who actually know their stuff. Send from the Dashboard in just a few clicks — or straight from your email inbox. Build with our clean, well-loved API docs. Or connect through hundreds of integrations and slot it straight into the tools your team already uses. Most users are up and sending within minutes. No developers required (but if you have one, they'll love us too). Why 90,000+ businesses and developers choose ClickSend: · Direct carrier routes to 190+ countries — no middlemen, no grey routes · 99.95%+ uptime so your messages go out when it matters · Lightning-fast delivery for time-sensitive comms · Pay-as-you-go pricing — scale up, scale down, only ever pay for what you send · 24/7 support from real people who actually understand the platform It's built for operational messaging as much as marketing. Appointment reminders, delivery notifications, 2FA codes, staff alerts, booking confirmations — the communications that keep a business running day to day. Trusted by healthcare and wellness clinics, financial services, real estate agencies, education providers, event organisers, construction companies and not-for-profits — and the developers building messaging into their products and workflows. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1011974&secure%5Bchosen_at%5D=2026-07-12T05%3A45%3A16Z&secure%5Bdisplayable_resource_id%5D=555&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=555&secure%5Bplacement_resource_ids%5D%5B%5D=1781&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=138049&secure%5Bresource_id%5D=1011974&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Frcs-business-messaging&secure%5Btoken%5D=cbb8a41402c87177d9f3c23d4987c52bec8700a737f811872f8c2d6ff2c6210c&secure%5Burl%5D=https%3A%2F%2Ftry.clicksend.com%2Fen%2Fstart-sending%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dppc_campaign&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated RCS Business Messaging Software Products in 2026? ### 1. [MSG91](https://www.g2.com/products/msg91/reviews) MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies. **Average Rating:** 4.5/5.0 **Total Reviews:** 196 **Who Is the Company Behind MSG91?** - **Seller:** [MSG91](https://www.g2.com/sellers/msg91) - **Company Website:** https://msg91.com - **Year Founded:** 2010 - **HQ Location:** Indore, MP - **Twitter:** @msg91 (2,283 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709873/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Small-Business, 22% Mid-Market #### What Are MSG91's Pros and Cons? **Pros:** - Customer Support (96 reviews) - Helpful (93 reviews) - Ease of Use (86 reviews) - Easy Setup (59 reviews) - Staff Support (56 reviews) **Cons:** - Dashboard Issues (20 reviews) - Lack of Clarity (17 reviews) - Delays (14 reviews) - Poor Customer Support (14 reviews) - Poor Interface Design (12 reviews) ### What Do G2 Reviewers Say About MSG91? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of MSG91, highlighting excellent service and helpful assistance throughout their experience. - Users value the **responsive support** and **simplicity** of MSG91, making integration and usage hassle-free. - Users appreciate the **ease of use** of MSG91, enjoying its simple integration and user-friendly dashboard. - Users highlight the **easy setup** of MSG91, which simplifies integration and enhances overall user experience. - Users commend the **excellent staff support** at MSG91, highlighting their professionalism, responsiveness, and helpfulness throughout the process. **Cons:** - Users find the **dashboard issues** in MSG91 can hinder efficiency, especially with cluttered layouts and unclear guidance. - Users note a **lack of clarity** in the dashboard and documentation, complicating setup and use for newcomers. - Users experience **delays in delivery reports** and query resolution, which can hinder timely communication. - Users often face **poor customer support** , making initial setup and configuration of MSG91 challenging and frustrating. - Users find the **poor interface design** of MSG91 confusing and in need of significant improvements for better usability. #### What Are Recent G2 Reviews of MSG91? **"[Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing](https://www.g2.com/survey_responses/msg91-review-12262112)"** **Rating:** 5.0/5.0 stars *— Abhinav M.* [Read full review](https://www.g2.com/survey_responses/msg91-review-12262112) --- **"[MSG91: Fast, Dependable Messaging with Easy API Integration](https://www.g2.com/survey_responses/msg91-review-12604095)"** **Rating:** 5.0/5.0 stars *— Amber J.* [Read full review](https://www.g2.com/survey_responses/msg91-review-12604095) --- #### What Are G2 Users Discussing About MSG91? - [How do I use MSG91 API?](https://www.g2.com/discussions/how-do-i-use-msg91-api) - [Is MSG91 safe?](https://www.g2.com/discussions/is-msg91-safe) - [Whats is MSG91?](https://www.g2.com/discussions/whats-is-msg91) - [What is the use of MSG91?](https://www.g2.com/discussions/what-is-the-use-of-msg91) ### 2. [Attentive](https://www.g2.com/products/attentive/reviews) Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, and Dickey’s Barbeque Pit, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. To learn more about Attentive or to request a demo, visit www.attentive.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,377 **Who Is the Company Behind Attentive?** - **Seller:** [Attentive](https://www.g2.com/sellers/attentive) - **Company Website:** https://attentive.com - **Year Founded:** 2016 - **HQ Location:** New York, New York, United States - **Twitter:** @attentivehq (9,682 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27249903/ (1,508 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Director - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 55% Small-Business, 33% Mid-Market #### What Are Attentive's Pros and Cons? **Pros:** - Ease of Use (479 reviews) - Customer Support (409 reviews) - Helpful (358 reviews) - User-Friendly (199 reviews) - Easy Setup (184 reviews) **Cons:** - Expensive (116 reviews) - Reporting Issues (115 reviews) - Missing Features (111 reviews) - Limited Features (90 reviews) - Integration Issues (83 reviews) ### What Do G2 Reviewers Say About Attentive? *AI-generated summary from verified user reviews* **Pros:** - Users find Attentive's platform **very user-friendly** , enabling easy navigation and quick campaign setups for teams. - Users praise Attentive's **outstanding customer support** , highlighting the helpfulness and dedication of its representatives. - Users find Attentive **incredibly helpful** for personalized communication, boosting sales and enhancing customer engagement through AI. - Users appreciate the **user-friendly interface** of Attentive, finding it easy to navigate and highly accessible. - Users commend the **easy setup** of Attentive, benefiting from intuitive design and excellent support during implementation. **Cons:** - Users find the **pricing to be steep** , especially for smaller brands, impacting overall satisfaction with Attentive. - Users find that **reporting issues** in Attentive hinder efficiency and complicate data retrieval and analysis. - Users express frustration with the **missing features** , like integration options and user-friendly editing tools, hindering productivity. - Users desire **more features** , like advanced segmentation and landing pages, to enhance their experience with Attentive. - Users often face **integration issues** with Attentive, making the setup process less intuitive and more challenging. #### What Are Recent G2 Reviews of Attentive? **"[Powerful AI Tools with Room for UI Improvement](https://www.g2.com/survey_responses/attentive-review-11448934)"** **Rating:** 4.0/5.0 stars *— Connor C.* [Read full review](https://www.g2.com/survey_responses/attentive-review-11448934) --- **"[User-Friendly with Exceptional Support](https://www.g2.com/survey_responses/attentive-review-10981103)"** **Rating:** 4.0/5.0 stars *— Becca A.* [Read full review](https://www.g2.com/survey_responses/attentive-review-10981103) --- ### 3. [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 401 **Who Is the Company Behind Salesmsg?** - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** https://www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Salesmsg's Pros and Cons? **Pros:** - Ease of Use (138 reviews) - Easy Communication (71 reviews) - Easy Integration (64 reviews) - Integrations (61 reviews) - Customer Support (55 reviews) **Cons:** - Missing Features (25 reviews) - Messaging Issues (21 reviews) - Sending Issues (17 reviews) - Slow Loading (16 reviews) - SMS Issues (16 reviews) ### What Do G2 Reviewers Say About Salesmsg? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Salesmsg greatly enhances communication and organization, streamlining their workflow. - Users find Salesmsg to provide **easy communication** , facilitating contact with patients without disruption. - Users love the **easy integration** of Salesmsg with CRM, enhancing their communication with leads and customers effectively. - Users value the **seamless integrations** of Salesmsg, enhancing communication with leads and improving workflow efficiency. - Users highlight the **responsive customer support** of Salesmsg, ensuring help is always available when needed. **Cons:** - Users find the **missing features** like dark mode and large image uploads hinder their experience with Salesmsg. - Users report **messaging issues** such as delays, difficulty tracking conversations, and frustrations with interrupted broadcasts. - Users express frustration with the **sending issues** , including difficulties in sending photos and frequent resending requirements. - Users often face **slow loading times** for the contact database, impacting efficiency during client communications. - Users report **SMS delivery issues** , particularly during large campaigns, impacting the overall effectiveness of Salesmsg. #### What Are Recent G2 Reviews of Salesmsg? **"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) --- **"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"** **Rating:** 4.0/5.0 stars *— Hannah G.* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) --- #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### 4. [EZ Texting](https://www.g2.com/products/ez-texting/reviews) Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going. Secure trusted numbers. Build attentive audiences. Craft effective texts. Start free today. **Average Rating:** 4.5/5.0 **Total Reviews:** 728 **Who Is the Company Behind EZ Texting?** - **Seller:** [EZ Texting](https://www.g2.com/sellers/ez-texting) - **Company Website:** https://www.eztexting.com/ - **Year Founded:** 2005 - **HQ Location:** San Francisco, CA - **Twitter:** @EzTexting (2,611 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1439495/ (96 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Non-Profit Organization Management, Real Estate - **Company Size:** 65% Small-Business, 29% Mid-Market #### What Are EZ Texting's Pros and Cons? **Pros:** - Ease of Use (62 reviews) - User-Friendly (23 reviews) - Easy Communication (21 reviews) - Easy Setup (18 reviews) - Helpful (17 reviews) **Cons:** - Expensive (20 reviews) - Not Intuitive (8 reviews) - SMS Issues (8 reviews) - Sending Issues (6 reviews) - Reporting Issues (5 reviews) ### What Do G2 Reviewers Say About EZ Texting? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in EZ Texting, finding it simple for various communication needs. - Users appreciate the **user-friendly interface** of EZ Texting, making text management and onboarding simple and efficient. - Users love the **easy communication** features of EZ Texting, facilitating timely updates and engagement with tenants and employees. - Users value the **intuitive and easy setup** of EZ Texting, making it straightforward to start using effectively. - Users appreciate the **ease of managing contacts and personalized messaging** with EZ Texting, enhancing their marketing efforts. **Cons:** - Users find the **credit system expensive and confusing** , making budgeting and tracking costs a challenge. - Users find the app **not intuitive** , leading to frustration and complications in using the service effectively. - Users face **SMS issues** with EZ Texting, struggling to send group messages and manage costs effectively. - Users experience **sending issues** with EZ Texting, including difficulties seeing sent texts and app message limitations. - Users struggle with **reporting issues** in EZ Texting, desiring more detailed analytics and better delivery reports. #### What Are Recent G2 Reviews of EZ Texting? **"[Prioritized Notifications](https://www.g2.com/survey_responses/ez-texting-review-4482196)"** **Rating:** 4.0/5.0 stars *— Jim D.* [Read full review](https://www.g2.com/survey_responses/ez-texting-review-4482196) --- **"[It is in fact EZ](https://www.g2.com/survey_responses/ez-texting-review-10940577)"** **Rating:** 5.0/5.0 stars *— Matt .* [Read full review](https://www.g2.com/survey_responses/ez-texting-review-10940577) --- #### What Are G2 Users Discussing About EZ Texting? - [What is EZ Texting used for?](https://www.g2.com/discussions/what-is-ez-texting-used-for) - 2 comments - [What technology is used to send texts?](https://www.g2.com/discussions/what-technology-is-used-to-send-texts) - [Is EZ Texting free?](https://www.g2.com/discussions/is-ez-texting-free) - 1 comment - [What are the common features of text messaging?](https://www.g2.com/discussions/ez-texting-what-are-the-common-features-of-text-messaging) - [What is EZ Texting?](https://www.g2.com/discussions/what-is-ez-texting) - 1 comment ### 5. [Braze](https://www.g2.com/products/braze/reviews) Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. Braze has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. The company is headquartered in New York with 15 offices across the Americas, EMEA, and APAC. Learn more at braze.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,662 **Who Is the Company Behind Braze?** - **Seller:** [Braze](https://www.g2.com/sellers/braze) - **Company Website:** https://www.braze.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Braze (16,323 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/792882/ (2,297 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CRM Manager, Marketing Manager - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 54% Mid-Market, 27% Enterprise #### What Are Braze's Pros and Cons? **Pros:** - Ease of Use (385 reviews) - Intuitive (189 reviews) - Automation (151 reviews) - Customer Support (151 reviews) - Features (151 reviews) **Cons:** - Learning Curve (159 reviews) - Missing Features (149 reviews) - Limitations (102 reviews) - Limited Features (93 reviews) - Steep Learning Curve (86 reviews) ### What Do G2 Reviewers Say About Braze? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Braze, appreciating its intuitive design and clear documentation for seamless learning. - Users appreciate Braze for its **intuitive interface** , enabling effortless creation of personalized messaging campaigns. - Users love Braze for its **easy automation and personalization** , enabling seamless multichannel messaging campaigns efficiently. - Users praise Braze for its **responsive customer support** , making implementation and daily use a seamless experience. - Users value the **user-friendly interface** of Braze, which enhances multichannel management and campaign personalization. **Cons:** - Users find the **learning curve steep** , with a complex UI that requires time and team assistance to navigate. - Users note the **missing features** in Braze, wishing for better reporting, mobile wallet solutions, and customization options. - Users find **limitations in reporting and unnecessary complexity** for simple surveys, impacting overall usability for basic tasks. - Users desire **improved features** in Braze, particularly for analytics and feedback collection, finding it somewhat lacking. - Users face a **steep learning curve** with Braze, making initial setup and mastering advanced features challenging. #### What Are Recent G2 Reviews of Braze? **"[Smooth sailing](https://www.g2.com/survey_responses/braze-review-8154150)"** **Rating:** 5.0/5.0 stars *— Ákos V.* [Read full review](https://www.g2.com/survey_responses/braze-review-8154150) --- **"[Powerful multi-channel engagement platform](https://www.g2.com/survey_responses/braze-review-7258144)"** **Rating:** 4.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/braze-review-7258144) --- ### 6. [Vibes](https://www.g2.com/products/vibes/reviews) Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. Vibes is recognized as one of only four Tier 1 aggregators by the The Common Short Code Administration (CSCA). **Average Rating:** 4.7/5.0 **Total Reviews:** 54 **Who Is the Company Behind Vibes?** - **Seller:** [Vibes](https://www.g2.com/sellers/vibes) - **Company Website:** https://www.vibes.com - **Year Founded:** 1998 - **HQ Location:** Chicago, IL - **Twitter:** @Vibes (6,372 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/25830/ (395 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 52% Enterprise, 30% Mid-Market #### What Are Vibes's Pros and Cons? **Pros:** - Helpful (20 reviews) - Customer Support (19 reviews) - Ease of Use (11 reviews) - Implementation Ease (6 reviews) - Intuitive (6 reviews) **Cons:** - Delays (2 reviews) - Email Limitations (2 reviews) - Expensive (2 reviews) - Integration Issues (2 reviews) - Lack of Integrations (2 reviews) ### What Do G2 Reviewers Say About Vibes? *AI-generated summary from verified user reviews* **Pros:** - Users value the **helpful support** from Vibes, noting their responsiveness and adaptability to meet unique business needs. - Users value the **responsive customer support** of Vibes, appreciating their helpfulness and industry knowledge throughout the process. - Users value the **ease of use** of Vibes, noting its intuitive design and seamless integration with their systems. - Users praise the **implementation ease** of Vibes, highlighting smooth integration and excellent support throughout the process. - Users find Vibes to be **intuitive and user-friendly** , facilitating seamless execution and effective text marketing strategies. **Cons:** - Users face **delays** due to customization needs and slow updates, impacting the overall integration process with Zeta. - Users find that the **lack of email integration** in Vibes complicates communication and data management effectively. - Users find the **high cost** of Vibes limiting, impacting their ability to fully utilize the product. - Users face **integration issues** with Vibes, as it lacks email platform compatibility, hindering efficient communication workflows. - Users note a **lack of integrations** with email platforms, complicating communication and workflow efficiency with Vibes. #### What Are Recent G2 Reviews of Vibes? **"[Quick, Patient Support Team Makes Vibes a Joy to Use](https://www.g2.com/survey_responses/vibes-review-12872172)"** **Rating:** 5.0/5.0 stars *— Carissa H.* [Read full review](https://www.g2.com/survey_responses/vibes-review-12872172) --- **"[Vibes is a valued partner enabling communication with our guests](https://www.g2.com/survey_responses/vibes-review-11592327)"** **Rating:** 5.0/5.0 stars *— Michael H.* [Read full review](https://www.g2.com/survey_responses/vibes-review-11592327) --- #### What Are G2 Users Discussing About Vibes? - [What is Vibes used for?](https://www.g2.com/discussions/what-is-vibes-used-for) - 1 comment ### 7. [Clerk Chat](https://www.g2.com/products/clerk-chat/reviews) Clerk enables SMS and MMS messaging on your existing phone number. Check out our native integrations on top of Slack, Microsoft Teams, and Salesforce. **Average Rating:** 4.6/5.0 **Total Reviews:** 106 **Who Is the Company Behind Clerk Chat?** - **Seller:** [Clerk Chat](https://www.g2.com/sellers/clerk-chat) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/34749575 (46 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 63% Small-Business, 34% Mid-Market #### What Are Clerk Chat's Pros and Cons? **Pros:** - Customer Support (14 reviews) - Ease of Use (14 reviews) - Easy Integration (12 reviews) - Automation (9 reviews) - Easy Communication (8 reviews) **Cons:** - Poor Customer Support (6 reviews) - Connection Issues (4 reviews) - Reporting Issues (4 reviews) - SMS Issues (4 reviews) - Expensive (3 reviews) ### What Do G2 Reviewers Say About Clerk Chat? *AI-generated summary from verified user reviews* **Pros:** - Users praise Clerk Chat's **excellent customer support** , noting prompt and professional assistance for any issues encountered. - Users value the **ease of use** of Clerk Chat, enjoying seamless setup and user-friendly communication features. - Users appreciate the **easy integration with Teams** , making setup and communication seamless and efficient for their organizations. - Users love the **automation** of Clerk Chat, significantly reducing response times and enhancing customer satisfaction. - Users appreciate the **efficient communication** capabilities of Clerk Chat, enhancing timely outreach across multiple teams. **Cons:** - Users express frustration with **poor customer support** , facing long response times and difficulties in resolving issues. - Users report frequent **connection issues** with MFA codes and inconsistent SMS activation, leading to a frustrating experience. - Users report **frustrating issues with support** , including lack of effective communication and unexpected feature changes. - Users report **SMS issues** like delayed message delivery and challenges with setup, complicating their experience. - Users find Clerk Chat **expensive** , with unclear fees and extra charges for basic services leading to high costs. #### What Are Recent G2 Reviews of Clerk Chat? **"[Scaling Conversational Communication Capabilities within Software Platforms](https://www.g2.com/survey_responses/clerk-chat-review-12856074)"** **Rating:** 4.5/5.0 stars *— Jenelle V.* [Read full review](https://www.g2.com/survey_responses/clerk-chat-review-12856074) --- **"[Seamless Automated Messaging Integration for Modern Data Pipelines](https://www.g2.com/survey_responses/clerk-chat-review-12978665)"** **Rating:** 5.0/5.0 stars *— Fabien V.* [Read full review](https://www.g2.com/survey_responses/clerk-chat-review-12978665) --- ### 8. [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) Bloomreach is the agentic platform for personalization. Powering autonomous search, conversational shopping, and autonomous marketing, Bloomreach personalizes the entire customer experience. From retail to financial services, hospitality to gaming, businesses create experiences that drive higher growth and lasting loyalty. Bloomreach drives personalization for 1,400+ brands around the world, including American Eagle, Sonepar, and Pandora. The target audience for Bloomreach encompasses commerce businesses of all sizes that are looking to optimize customer interactions and drive sales growth. Its suite of products is particularly beneficial for marketers, content creators, and ecommerce managers who aim to improve customer engagement and conversion rates. Bloomreach is well-suited for brands operating across multiple channels, as it provides a cohesive strategy to connect with customers effectively. Use cases include personalized marketing campaigns, enhanced product discovery, streamlined content management, and AI-driven customer service, making it a versatile tool for various business needs. Key features of Bloomreach include its Engagement platform, which offers robust marketing automation capabilities that enable businesses to deliver personalized messages and offers based on customer behavior. The Discovery solution enhances the search experience on ecommerce sites, ensuring that customers can easily find products that match their interests. Additionally, the Content product functions as a headless content management system (CMS), allowing for flexible content delivery across various platforms. The Clarity tool, an AI-powered conversational shopping assistant, further enriches the customer experience by facilitating real-time interactions and support. The integration of Loomi, Bloomreach's AI for ecommerce, significantly amplifies the platform's capabilities by enabling rapid data processing and analysis. This results in new pathways for customers to engage with products, ultimately leading to increased profitability and accelerated business growth. Bloomreach is designed to simplify complex tasks, offering advanced customer journeys, social ad retargeting, omnichannel support, and AI-powered optimization. This comprehensive feature set provides a holistic view of the customer, optimizing experiences across all channels. The platform is also cost-effective and faster to deploy compared to competitors, reducing reliance on third-party solutions and lowering the total cost of ownership. With high ratings in customer reviews, Bloomreach is recognized for the quality of its user guides, support, and overall reliability, making it a valuable asset for businesses seeking to enhance their ecommerce strategies. **Average Rating:** 4.6/5.0 **Total Reviews:** 764 **Who Is the Company Behind Bloomreach?** - **Seller:** [Bloomreach](https://www.g2.com/sellers/bloomreach) - **Company Website:** https://www.bloomreach.com - **Year Founded:** 2009 - **HQ Location:** Mountain View, CA - **Twitter:** @bloomreach_tm (10,400 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bloomreach/ (1,140 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CRM Manager, Marketing Manager - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 49% Mid-Market, 28% Small-Business #### What Are Bloomreach's Pros and Cons? **Pros:** - Ease of Use (211 reviews) - Features (182 reviews) - Helpful (148 reviews) - Customer Support (147 reviews) - Intuitive (116 reviews) **Cons:** - Learning Curve (145 reviews) - Limited Features (103 reviews) - Missing Features (95 reviews) - Learning Difficulty (87 reviews) - Difficult Learning (75 reviews) ### What Do G2 Reviewers Say About Bloomreach? *AI-generated summary from verified user reviews* **Pros:** - Users find Bloomreach's interface to be **intuitively easy to use** , simplifying marketing and personalization efforts significantly. - Users value the **powerful and user-friendly features** of Bloomreach, making it easy to utilize for various needs. - Users appreciate the **intuitive segmentation and targeting** capabilities of Bloomreach, enhancing customer engagement and marketing effectiveness. - Users commend the **exceptional customer support** from Bloomreach, highlighting rapid response times and helpful professionalism. - Users value the **intuitive interface** of Bloomreach, enabling easy creation of effective marketing and personalization strategies. **Cons:** - Users find the **learning curve steep** due to complexity and lengthy change requests, hindering their experience. - Users find **limited features** in Bloomreach restrictive, particularly for advanced campaign setup and email design options. - Users note **missing features** like limited searchable fields and inadequate SQL support, hindering their experience with Bloomreach. - Users face a **steep learning curve** with Bloomreach, finding the platform complex and not very intuitive for newcomers. - Users find the **difficult learning curve** of Bloomreach challenging, requiring significant time and effort to master the platform. #### What Are Recent G2 Reviews of Bloomreach? **"[Intuitive and Robust Tool for Marketing Automation](https://www.g2.com/survey_responses/bloomreach-review-9247103)"** **Rating:** 5.0/5.0 stars *— James R.* [Read full review](https://www.g2.com/survey_responses/bloomreach-review-9247103) --- **"[Bloomreach Makes Personalisation Easy with Powerful Segmentation and Automation](https://www.g2.com/survey_responses/bloomreach-review-13078543)"** **Rating:** 4.0/5.0 stars *— megan l.* [Read full review](https://www.g2.com/survey_responses/bloomreach-review-13078543) --- #### What Are G2 Users Discussing About Bloomreach? - [What is Bloomreach used for?](https://www.g2.com/discussions/what-is-bloomreach-used-for) - 2 comments ### 9. [Infinito](https://www.g2.com/products/valuefirst-a-twilio-company-infinito/reviews) A product of ValueFirst, Infinito is a platform to design multi-channel conversational journeys. With Infinito, thousands of enterprises execute campaigns on Chatbot, Email, RCS Business Messaging, SMS, Voice, and WhatsApp. Infinito enables brands to improve consumer engagement. by creating automation rules based on consumer events. This can include any interaction that a customer has with a brand, entering a customer segmentation, or even if they are at risk of churning. Infinito's drag-and-drop editor simplifies campaign creation and prevents consumers from leaving the brand. Infinito helps enterprises acquire, convert, engage, and delight users with intuitive and personalized conversational experiences. Frost&Sullivan, Gartner, IDC, and G2 have recognized Infinito. **Average Rating:** 4.4/5.0 **Total Reviews:** 17 **Who Is the Company Behind Infinito?** - **Seller:** [ValueFirst, a Tanla company](https://www.g2.com/sellers/valuefirst-a-tanla-company) - **Year Founded:** 2003 - **HQ Location:** Gurugram, IN - **LinkedIn® Page:** https://www.linkedin.com/company/78574 (511 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Mid-Market, 35% Enterprise #### What Are Infinito's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Easy Creation (4 reviews) - Templates Availability (3 reviews) - Contact Management (2 reviews) - Email Tracking (2 reviews) **Cons:** - Expensive (3 reviews) - Campaign Issues (2 reviews) - Segmentation Issues (2 reviews) - Template Limitations (2 reviews) - Complex Management (1 reviews) ### What Do G2 Reviewers Say About Infinito? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Infinito, finding its interface and features simple and efficient. - Users appreciate the **easy creation** of email campaigns with ValueFirst Email, enhancing their overall experience and efficiency. - Users love the **variety of templates available** , making email campaign creation easy and efficient with Infinito. - Users appreciate the **efficient contact management** of Infinito, enabling seamless importing and planning of email campaigns. - Users appreciate the **email tracking features** of Infinito, finding them essential for effective campaign management. **Cons:** - Users find the **price of Infinito to be high** compared to other email marketing tools, though it provides good service. - Users note a **lack of useful data in campaign results** , which limits effective monitoring of marketing efforts. - Users find **segmentation issues** with Infinito, limiting targeted marketing and reducing campaign effectiveness. - Users find the **template limitations** of Infinito restrictive, lacking modern features and sufficient variety in designs. - Users find the **limited developer options** restrictive, hindering enhancements and experimentation within the Infinito structure. #### What Are Recent G2 Reviews of Infinito? **"[Email marketing for businesses](https://www.g2.com/survey_responses/infinito-review-9966073)"** **Rating:** 4.5/5.0 stars *— Linh T.* [Read full review](https://www.g2.com/survey_responses/infinito-review-9966073) --- **"[Easy Multichannel Automation with a Powerful Journey Builder](https://www.g2.com/survey_responses/infinito-review-12739165)"** **Rating:** 5.0/5.0 stars *— shailendra s.* [Read full review](https://www.g2.com/survey_responses/infinito-review-12739165) --- ### 10. [Klaviyo](https://www.g2.com/products/klaviyo/reviews) Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,310 **Who Is the Company Behind Klaviyo?** - **Seller:** [Klaviyo](https://www.g2.com/sellers/klaviyo) - **Company Website:** https://www.klaviyo.com/ - **Year Founded:** 2012 - **HQ Location:** Boston, Massachusetts - **Twitter:** @klaviyo (22,042 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2908815/ (2,983 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 81% Small-Business, 16% Mid-Market #### What Are Klaviyo's Pros and Cons? **Pros:** - Ease of Use (167 reviews) - Email Marketing (123 reviews) - Automation (92 reviews) - Integrations (89 reviews) - Easy Integration (81 reviews) **Cons:** - Expensive (73 reviews) - Learning Curve (63 reviews) - Missing Features (57 reviews) - Limited Features (40 reviews) - Poor Customer Support (40 reviews) ### What Do G2 Reviewers Say About Klaviyo? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from Klaviyo's **ease of use** , finding it intuitive and simple even without prior experience. - Users value the **powerful automation** of Klaviyo, making email marketing campaigns timely and highly effective. - Users appreciate the **powerful automation** of Klaviyo, enabling tailored campaigns that enhance engagement and save time. - Users value the **seamless integrations** of Klaviyo, enhancing campaign scheduling and connectivity with other platforms like Zapier. - Users appreciate the **easy integration** of Klaviyo, facilitating seamless connections with e-commerce platforms for effective marketing. **Cons:** - Users find Klaviyo **expensive** , and the pricing doesn't align with the level of support offered. - Users find Klaviyo has a **steep learning curve** , particularly for beginners navigating its less intuitive features. - Users find a **lack of essential features** , like limited marketing channels and slow support, detrimental to their experience. - Users find **limited features** in Klaviyo, often feeling updates lack depth and options for brand management are insufficient. - Users face **poor customer support** , especially on the free plan, which can hinder timely assistance. #### What Are Recent G2 Reviews of Klaviyo? **"[Easy-to-Use Platform for Email Marketing Automation](https://www.g2.com/survey_responses/klaviyo-review-12959044)"** **Rating:** 4.0/5.0 stars *— Mohd danish K.* [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12959044) --- **"[Klaviyo Makes Email Automation Simple, Powerful, and Reliable](https://www.g2.com/survey_responses/klaviyo-review-12738916)"** **Rating:** 4.5/5.0 stars *— Tejas K.* [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12738916) --- #### What Are G2 Users Discussing About Klaviyo? - [What is Klaviyo used for?](https://www.g2.com/discussions/what-is-klaviyo-used-for) - 2 comments - [What is UTM tracking Klaviyo?](https://www.g2.com/discussions/what-is-utm-tracking-klaviyo) - 3 comments - [How do you integrate Klaviyo?](https://www.g2.com/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote - [Does Klaviyo integrate with Shopify?](https://www.g2.com/discussions/does-klaviyo-integrate-with-shopify) - 2 comments - [Is Klaviyo a CRM?](https://www.g2.com/discussions/is-klaviyo-a-crm) ### 11. [MessageFlow](https://www.g2.com/products/messageflow/reviews) MessageFlow is a send-it-all platform that makes cross-channel communication easy and effective. Backed by more than 20 years of expertise, it has helped companies connect with their audiences using reliably delivered email and SMS messages. It also supports mobile push notifications, RCS communications, and OTT applications. By integrating all of these messaging methods on a single platform, you can run precisely targeted campaigns at any scale. Security is our top priority. MessageFlow complies with strict ISO standards and GDPR requirements, giving you the confidence that your company’s data is properly protected. Beyond our rigorous security measures, we back you up with a customer service team that's always prepared to help. From transactional messages to long-term engagement strategies, our platform is designed to build lasting customer relationships for the future. With our extensive experience in cross-channel business communication and nearly 100% message deliverability, we will make sure that your brand message reaches the right people at the right time and in the right way. **Average Rating:** 4.9/5.0 **Total Reviews:** 13 **Who Is the Company Behind MessageFlow?** - **Seller:** [MessageFlow](https://www.g2.com/sellers/messageflow) - **Year Founded:** 2022 - **HQ Location:** Berlin, DE - **LinkedIn® Page:** https://www.linkedin.com/company/messageflow (58 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 43% Mid-Market, 43% Small-Business #### What Are MessageFlow's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Navigation Ease (4 reviews) - User Interface (3 reviews) - Campaign Management (2 reviews) - Customer Support (2 reviews) **Cons:** - Complex Analytics (1 reviews) - Inadequate Reporting (1 reviews) - Poor Analytics (1 reviews) - Poor Reporting (1 reviews) ### What Do G2 Reviewers Say About MessageFlow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly campaign management panel** of MessageFlow, making SMS campaigns easy and efficient. - Users value the **user-friendly navigation** of MessageFlow, appreciating its intuitive panel for effective campaign management. - Users admire the **intuitive user interface** of MessageFlow, finding it user-friendly and easy to navigate. - Users commend the **user-friendly campaign management panel** of MessageFlow, enhancing their experience with mobile marketing campaigns. - Users appreciate the **responsive customer support** of MessageFlow, highlighting the helpful and available support team. **Cons:** - Users feel that MessageFlow's **customer analytics** could be improved to enhance reporting capabilities. - Users feel that the **inadequate reporting** limits their ability to effectively analyze customer data in MessageFlow. - Users feel the **analytics features** could be enhanced to provide better insights and reporting capabilities. - Users find the **reporting capabilities** of MessageFlow lacking, suggesting improvements in customer analytics are needed. #### What Are Recent G2 Reviews of MessageFlow? **"[Intuitive, Flexible, and Fully Supported: MessageFlow Drives Our Marketing Success](https://www.g2.com/survey_responses/messageflow-review-12682846)"** **Rating:** 5.0/5.0 stars *— Przemysław R.* [Read full review](https://www.g2.com/survey_responses/messageflow-review-12682846) --- **"[Helpful Support, Easy Integrations, and Great Performance, to pricey](https://www.g2.com/survey_responses/messageflow-review-12553460)"** **Rating:** 5.0/5.0 stars *— Hurom P.* [Read full review](https://www.g2.com/survey_responses/messageflow-review-12553460) --- ### 12. [OneSignal](https://www.g2.com/products/onesignal/reviews) OneSignal is a customer engagement platform that enables companies of all sizes to increase retention and revenue through lightning-fast, personalized messaging. OneSignal supports email, push notifications, in-app messaging, SMS, Apple's Live Activities, and other channels via Webhooks. The platform is fast and easy for Developers to set up, and features an intuitive interface so Marketers are empowered to send messages without additional developer time. In addition to offering critical integrations, OneSignal also features an open API to allow greater messaging flexibility. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,192 **Who Is the Company Behind OneSignal?** - **Seller:** [OneSignal](https://www.g2.com/sellers/onesignal) - **Company Website:** https://www.onesignal.com - **Year Founded:** 2014 - **HQ Location:** San Mateo, California - **Twitter:** @onesignal (5,546 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6424376/ (171 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small-Business, 24% Mid-Market #### What Are OneSignal's Pros and Cons? **Pros:** - Ease of Use (143 reviews) - Notifications (114 reviews) - Notification Features (105 reviews) - Easy Setup (74 reviews) - Automation (60 reviews) **Cons:** - Missing Features (33 reviews) - Learning Curve (30 reviews) - Limited Features (28 reviews) - Expensive (21 reviews) - Not Intuitive (15 reviews) ### What Do G2 Reviewers Say About OneSignal? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of OneSignal, making notification setup and segmentation straightforward and efficient. - Users value the **reliable notifications** from OneSignal, appreciating the effortless setup and effective targeting capabilities. - Users love the **easy setup and rich notification features** of OneSignal, enhancing user engagement and experience. - Users appreciate the **easy setup** of OneSignal, finding it simpler than traditional email campaigns. - Users love the **efficiency of automation** in OneSignal, enabling quick and personalized communication with ease. **Cons:** - Users note the **missing features** in OneSignal, particularly in the free version and advanced automation tools. - Users find the **learning curve steep** , wishing for clearer tips and easier setup for advanced features. - Users feel that OneSignal has **limited features** , particularly in automation and free access to tools. - Users find **OneSignal's pricing can add up** with advanced features locked behind paid plans, especially with scaling needs. - Users find the setup process **not intuitive** , wishing for clearer guides and simpler message resending options. #### What Are Recent G2 Reviews of OneSignal? **"[Very nice](https://www.g2.com/survey_responses/onesignal-review-12977679)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/onesignal-review-12977679) --- **"[All-in-One Messaging with Strong Segmentation and Real-Time Analytics](https://www.g2.com/survey_responses/onesignal-review-12952478)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/onesignal-review-12952478) --- #### What Are G2 Users Discussing About OneSignal? - [What is OneSignal used for?](https://www.g2.com/discussions/what-is-onesignal-used-for) - 3 comments, 3 upvotes ### 13. [SlickText](https://www.g2.com/products/slicktext/reviews) SlickText is a comprehensive SMS marketing solution designed to help businesses establish and nurture valuable relationships with their audience through personalized and targeted text messaging. This platform offers a range of tools that enable users to effectively communicate with their customers, driving engagement and fostering loyalty. By leveraging the power of SMS, businesses can reach their audience directly on their mobile devices, ensuring timely and relevant interactions. The target audience for SlickText includes businesses of all sizes, from startups seeking to build their customer base to established enterprises looking to enhance their marketing strategies. The platform caters to various industries including restaurants, retail, churches, employee communications, nonprofits, creators, ecommerce, event venues, service-based businesses, healthcare, and more. Specific use cases for SlickText include sending promotional offers, event reminders, customer surveys, and appointment confirmations, all of which can significantly improve customer engagement and satisfaction. Key features of SlickText include user-friendly marketing tools that simplify the process of creating and managing SMS campaigns. The platform offers automated workflows that allow businesses to set up triggers for messages based on customer behavior, ensuring timely communication without the need for constant manual input. Additionally, SlickText provides advanced analytics that empower users to track the performance of their campaigns, enabling data-driven decisions that can enhance future marketing efforts. SlickText also offers more native integrations than most SMS marketing platforms, helping you connect texting with the tools your business already uses without relying on Zapier for every connection. Native integrations include ActiveCampaign, AWeber, Campaign Monitor, Constant Contact, Drip, HubSpot, Keap, Kit, Mailchimp, Make, Meta, Pinterest, Pipedrive, Salesforce, Shopify, Slack, and Zapier. For anything not listed, you can also use Zapier or Make to connect SlickText with thousands of additional apps. One of the standout benefits of SlickText is its ability to help businesses grow their subscriber lists effectively. With features designed to capture and retain customer information, users can expand their reach and increase their potential for conversions. The platform’s focus on personalized messaging allows businesses to tailor their communications to meet the specific needs and preferences of their audience, ultimately leading to higher engagement rates and improved revenue outcomes. SlickText's commitment to customer support further differentiates it in the SMS marketing landscape. With a team dedicated to assisting users at every stage of their marketing journey, businesses can feel confident in their ability to navigate the platform and maximize its features. This customer-centric approach ensures that users not only have access to powerful marketing tools but also receive the guidance they need to achieve their goals effectively. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,859 **Who Is the Company Behind SlickText?** - **Seller:** [SlickText](https://www.g2.com/sellers/slicktext) - **Company Website:** https://www.slicktext.com/ - **Year Founded:** 2012 - **HQ Location:** Nashville, TN and Jamestown, NY - **Twitter:** @SlickText (683 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/slicktext/ (42 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Retail - **Company Size:** 67% Small-Business, 19% Mid-Market #### What Are SlickText's Pros and Cons? **Pros:** - Ease of Use (181 reviews) - Customer Support (115 reviews) - Helpful (99 reviews) - User-Friendly (65 reviews) - Easy Communication (42 reviews) **Cons:** - Expensive (42 reviews) - SMS Issues (24 reviews) - Missing Features (22 reviews) - Limited Features (19 reviews) - Learning Curve (15 reviews) ### What Do G2 Reviewers Say About SlickText? *AI-generated summary from verified user reviews* **Pros:** - Users find SlickText's **ease of use** exceptional, simplifying the process of sending important updates efficiently. - Users praise the **responsive customer support** of SlickText, enhancing their experience with quick assistance and clarity. - Users appreciate the **helpful customer support** of SlickText, making campaign creation and mass texting easy. - Users appreciate the **user-friendly interface** of SlickText, making it easy to send messages and manage contact lists. - Users appreciate the **ease of communication** with SlickText, enabling quick messaging and individual replies from customers. **Cons:** - Users find SlickText to be **expensive** , especially for small organizations, despite its high ROI potential. - Users often face **SMS issues** with confusion over text costs and unclear segmentation processes in SlickText. - Users find **missing features** frustrating, particularly the lack of support and the limitations on recurring texts. - Users express frustration with **limited features** , particularly in analytics, multimedia customization, and integration capabilities. - Users find the **learning curve challenging** , with confusing terminology and a lack of intuitive setup features affecting experience. #### What Are Recent G2 Reviews of SlickText? **"[Simple, robust, capable, and well-supported.](https://www.g2.com/survey_responses/slicktext-review-12666409)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/slicktext-review-12666409) --- **"[Effortless Mass Texting and Smart Keyword Campaigns with SlickText](https://www.g2.com/survey_responses/slicktext-review-12927767)"** **Rating:** 4.0/5.0 stars *— Nitin V.* [Read full review](https://www.g2.com/survey_responses/slicktext-review-12927767) --- #### What Are G2 Users Discussing About SlickText? - [What is SlickText used for?](https://www.g2.com/discussions/what-is-slicktext-used-for) - 3 comments ### 14. [Twilio](https://www.g2.com/products/twilio/reviews) Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. **Average Rating:** 4.1/5.0 **Total Reviews:** 456 **Who Is the Company Behind Twilio?** - **Seller:** [Twilio](https://www.g2.com/sellers/twilio) - **Company Website:** https://www.twilio.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @twilio (81,644 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,678 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Senior Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Small-Business, 31% Mid-Market #### What Are Twilio's Pros and Cons? **Pros:** - Ease of Use (40 reviews) - Easy Integrations (30 reviews) - Integrations (23 reviews) - Easy Setup (21 reviews) - API Integration (19 reviews) **Cons:** - Expensive (26 reviews) - Poor Customer Support (23 reviews) - Difficult Configuration (14 reviews) - Complex Setup (11 reviews) - Technical Knowledge Required (11 reviews) ### What Do G2 Reviewers Say About Twilio? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Twilio, finding it simple to purchase services and manage features. - Users value Twilio for its **easy integrations** , enhancing seamless communication with fast and reliable services. - Users value Twilio's **seamless integrations** with SMS, calls, and APIs, enhancing overall usability and speed. - Users commend the **easy setup** of Twilio, enabling seamless integration of communications for various applications. - Users value Twilio for its **excellent API integration** , enhancing communication through calls, SMS, and WhatsApp. **Cons:** - Users find the **pricing can become expensive at scale** , particularly for extensive usage with SMS and WhatsApp. - Users report **poor customer support** , with slow response times and lack of effective problem diagnosis and resolution. - Users find the **difficult configuration** for advanced features challenging, especially if they lack programming skills. - Users find the **complex setup** of Twilio's advanced features challenging, especially for smaller teams lacking technical expertise. - Users find the **technical knowledge required** for Twilio's advanced features challenging, especially for smaller teams. #### What Are Recent G2 Reviews of Twilio? **"[Reliable Global Messaging with Affordable Rates and Superb Support](https://www.g2.com/survey_responses/twilio-review-11267611)"** **Rating:** 5.0/5.0 stars *— Rongen R.* [Read full review](https://www.g2.com/survey_responses/twilio-review-11267611) --- **"[High-Volume Emailing Without Risk, Plus Smooth SAML Integration](https://www.g2.com/survey_responses/twilio-review-12676571)"** **Rating:** 4.0/5.0 stars *— Robert B.* [Read full review](https://www.g2.com/survey_responses/twilio-review-12676571) --- #### What Are G2 Users Discussing About Twilio? - [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment - [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment - [What makes twilio unique?](https://www.g2.com/discussions/what-makes-twilio-unique) - [What is twilio software?](https://www.g2.com/discussions/what-is-twilio-software) - [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment ### 15. [Artera](https://www.g2.com/products/artera/reviews) Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together to fix patient communications across text, phone, and web, unifying the entire patient journey - from scheduling and intake to billing and more. Trusted by over 1,000 healthcare organizations (including specialty groups, FQHCs, large IDNs, and federal agencies), Artera directly increases staff efficiency, boosts patient engagement, and improves the provider bottom line, helping patients get the care they need with simplicity and speed. 2B+ Annual Comms. | 200M+ Patients | 10yrs Experience | FedRAMP High in Process | www.artera.io | **Average Rating:** 4.8/5.0 **Total Reviews:** 89 **Who Is the Company Behind Artera?** - **Seller:** [Artera](https://www.g2.com/sellers/artera) - **Company Website:** https://artera.io - **Year Founded:** 2015 - **HQ Location:** Santa Barbara, US - **Twitter:** @Artera_io (762 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9405895/ (294 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 63% Mid-Market, 19% Enterprise #### What Are Artera's Pros and Cons? **Pros:** - Communication (8 reviews) - Ease of Use (8 reviews) - Patient Communication (8 reviews) - Texting Communication (5 reviews) - Texting Feature (5 reviews) **Cons:** - Messaging Issues (6 reviews) - Limited Features (3 reviews) - Limited Messaging Features (3 reviews) - Communication Issues (2 reviews) - Difficult Navigation (2 reviews) ### What Do G2 Reviewers Say About Artera? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **quick and versatile communication** capabilities of Artera, enhancing patient outreach efficiently. - Users highlight Artera's **ease of use** , simplifying patient communication and enhancing appointment management efficiently. - Users appreciate the **quick and effective patient communication** options, enhancing outreach through various messaging formats. - Users value the **quick messaging capabilities** of Artera, enhancing communication with patients efficiently and effectively. - Users find the **texting feature** of Artera invaluable for quick and efficient communication with patients. **Cons:** - Users face **messaging issues** with Artera, finding it difficult to manage multiple team messages effectively. - Users express concern about **limited features** that make scaling for larger organizations more challenging than for smaller ones. - Users find the **limited messaging features** hinder effective communication, especially in high-volume patient management scenarios. - Users experience **communication issues** with Artera, lacking notifications for new messages and channels, affecting timely responses. - Users find **difficult navigation** in Artera, especially for larger organizations requiring excessive clicks to manage updates. #### What Are Recent G2 Reviews of Artera? **"[Artera: Simple, Fast Campaigns with Easy Message Duplication](https://www.g2.com/survey_responses/artera-review-13051576)"** **Rating:** 5.0/5.0 stars *— Daniel A.* [Read full review](https://www.g2.com/survey_responses/artera-review-13051576) --- **"[Effortless Patient Communication with HIPAA Compliance](https://www.g2.com/survey_responses/artera-review-12590616)"** **Rating:** 5.0/5.0 stars *— Vanessa .* [Read full review](https://www.g2.com/survey_responses/artera-review-12590616) --- #### What Are G2 Users Discussing About Artera? - [How does well health make money?](https://www.g2.com/discussions/how-does-well-health-make-money) - 1 comment - [Is Well Health Technologies a buy?](https://www.g2.com/discussions/is-well-health-technologies-a-buy) - [What is well company?](https://www.g2.com/discussions/what-is-well-company) - [What does well app do?](https://www.g2.com/discussions/what-does-well-app-do) - 1 comment ### 16. [Infobip](https://www.g2.com/products/infobip/reviews) Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents. **Average Rating:** 4.3/5.0 **Total Reviews:** 56 **Who Is the Company Behind Infobip?** - **Seller:** [Infobip](https://www.g2.com/sellers/infobip) - **Year Founded:** 2006 - **HQ Location:** London, England - **Twitter:** @Infobip (33,954 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/infobip/about (3,502 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 43% Mid-Market, 38% Small-Business #### What Are Infobip's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Easy Integrations (3 reviews) - Integrations (3 reviews) - Customer Engagement (1 reviews) - Engagement Increase (1 reviews) **Cons:** - Poor Customer Support (3 reviews) - Delays (2 reviews) - Poor Response (2 reviews) - Delay Issues (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Infobip? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Infobip, appreciating its seamless integration with various systems and tools. - Users appreciate the **easy integrations** with Infobip, enhancing connectivity and engagement across multiple platforms effortlessly. - Users praise Infobip for its **easy integrations** with various tools, enhancing communication across multiple channels. - Users value the **omnichannel engagement** of Infobip, facilitating seamless customer connection and easy integration. - Users appreciate the **engagement increase** with Infobip, benefiting from seamless communication across multiple channels. **Cons:** - Users experience **poor customer support** , often facing delays of up to three days for responses from the team. - Users experience significant **delays in support responses** , often waiting up to three days for assistance. - Users experience **poor response times** , often waiting up to three days for support, which diminishes their overall satisfaction. - Users experience **delay issues** with the support team, affecting timely resolutions and overall satisfaction. - Users find the **limited features** of Infobip, like the lack of a cropping option, to be frustrating and needs improvement. #### What Are Recent G2 Reviews of Infobip? **"[A Complete Solution That Just Works—even with CCAAS Integrations](https://www.g2.com/survey_responses/infobip-review-12280457)"** **Rating:** 5.0/5.0 stars *— Carlos B.* [Read full review](https://www.g2.com/survey_responses/infobip-review-12280457) --- **"[Reliable Global Messaging Platform with Excellent Support](https://www.g2.com/survey_responses/infobip-review-11433355)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/infobip-review-11433355) --- #### What Are G2 Users Discussing About Infobip? - [Who is the CEO of infobip?](https://www.g2.com/discussions/who-is-the-ceo-of-infobip) - [Is infobip a SaaS company?](https://www.g2.com/discussions/is-infobip-a-saas-company) - [Is infobip a product based company?](https://www.g2.com/discussions/is-infobip-a-product-based-company) - [What is infobip?](https://www.g2.com/discussions/what-is-infobip) ### 17. [Messangi](https://www.g2.com/products/messangi/reviews) Messangi is a unified multichannel engagement platform designed to help enterprises, independent software vendors (ISVs), and business process outsourcing (BPO) companies connect their operational systems to the communication channels their customers prefer, including SMS, WhatsApp, RCS, Email, and Voice. This platform goes beyond traditional messaging solutions by treating communication as an integral part of business workflows rather than just a series of disconnected interactions. The product is particularly beneficial for organizations that require a comprehensive communications infrastructure. Messangi offers an API-first Communications Platform as a Service (CPaaS) tailored for developers, a No-Code Broadcast User Interface (UI) for operations teams, and a fully white-labeled multi-tenant platform for service providers looking to create their own branded engagement solutions. This versatility makes Messangi suitable for a wide range of industries, from telecommunications to customer service, where effective communication is crucial for operational success. One of the standout features of Messangi is its "Invisible Engine," which empowers BPOs and telecommunications companies to move away from reselling vendor-branded tools. Instead, they can utilize Messangi's white-label infrastructure to launch proprietary digital engagement platforms in a matter of days. This capability allows businesses to maintain control over their brand, client relationships, and profit margins, ultimately enhancing their market position. Messangi also addresses specific regional challenges, particularly in Latin America and the Caribbean, where it excels in solving the "last mile" problem that larger global companies often struggle with. The platform provides unmatched local route compliance, local billing, and hands-on WhatsApp Business onboarding, making it a valuable resource in high-friction markets. Additionally, Messangi facilitates workflow orchestration by allowing seamless transitions between AI-powered chatbots and live agents, as well as automating alerts and notifications directly from existing customer relationship management (CRM), enterprise resource planning (ERP), and billing systems. By consolidating their technology stack with Messangi, organizations can stop margin erosion caused by managing multiple disconnected messaging tools. The platform accelerates speed-to-market, enabling businesses to launch verified WhatsApp campaigns and create multi-tenant client environments significantly faster than traditional methods. Furthermore, Messangi helps companies scale without increasing headcount by deflecting tier-one support queries through integrated bots, allowing human resources to focus on high-value interactions. This combination of features positions Messangi as a comprehensive solution for modern communication challenges faced by enterprises today. **Average Rating:** 4.7/5.0 **Total Reviews:** 15 **Who Is the Company Behind Messangi?** - **Seller:** [Messangi](https://www.g2.com/sellers/messangi) - **Company Website:** https://www.messangi.com - **Year Founded:** 2001 - **HQ Location:** Miami, Florida - **Twitter:** @messangi (792 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/messangi (54 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 56% Small-Business, 44% Mid-Market #### What Are Messangi's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Customer Support (5 reviews) - Easy Integrations (5 reviews) - Integrations (5 reviews) - Personalization (5 reviews) **Cons:** - Challenging Reporting (1 reviews) - Complex Setup (1 reviews) - Dashboard Issues (1 reviews) - Difficult Setup (1 reviews) - Inadequate Reporting (1 reviews) ### What Do G2 Reviewers Say About Messangi? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Messangi, praising its seamless integration and efficient communication solutions. - Users commend the **responsive and knowledgeable customer support** of Messangi, ensuring timely assistance anytime. - Users value the **easy integrations** of Messangi, creating a streamlined and effective customer communication experience. - Users value the **seamless integration** of multiple communication channels in Messangi, enhancing customer engagement and support efficiency. - Users highlight the **personalized communication** features of Messangi, making engagement efficient and relevant for each recipient. **Cons:** - Users find the **reporting features challenging** as they require additional effort to analyze raw data effectively. - Users find the **complex setup** for integrating Messangi with other software to be quite challenging and demanding expertise. - Users find the **dashboard issues** inconvenient, as reporting lacks granularity and requires manual data handling in Excel. - Users find the **difficult setup** of Messangi daunting, often requiring specialized expertise for integration with other software. - Users find the **reporting inadequate** , suggesting improvements like direct usage stats per phone number in dashboards. #### What Are Recent G2 Reviews of Messangi? **"[A reliable and agile ally for our communications](https://www.g2.com/survey_responses/messangi-review-11583112)"** **Rating:** 4.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/messangi-review-11583112) --- **"[Best platform for multi-channel communication with customers](https://www.g2.com/survey_responses/messangi-review-10062940)"** **Rating:** 5.0/5.0 stars *— Maria T.* [Read full review](https://www.g2.com/survey_responses/messangi-review-10062940) --- ### 18. [CM.com](https://www.g2.com/products/cm-com/reviews) Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are. Conversational Commerce is the smart combination of all the popular messaging channels, data tools, and payment solutions. It allows customers to contact businesses and finish the path-to-purchase within their favorite messaging channel. Have rich, efficient and customer-centric conversations with your customer on mobile, without any technological barriers. CM.com provides a smart combination of messaging channels, such as SMS, RCS, WhatsApp Business, and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is one of the first Cloud Communication Platforms in the world with integrated Payment functionality. The CM.com platform can be used via API and Web App. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 **Who Is the Company Behind CM.com?** - **Seller:** [CM.com](https://www.g2.com/sellers/cm-com) - **Year Founded:** 1999 - **HQ Location:** Breda, Noord-Brabant - **Twitter:** @CMcom_ (1,698 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cmcom (746 employees on LinkedIn®) - **Ownership:** AMS: CMCOM **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of CM.com? **"[Sabrina has taken such good care of us, super responsive, and really awesome](https://www.g2.com/survey_responses/cm-com-review-5378786)"** **Rating:** 5.0/5.0 stars *— Rachel E.* [Read full review](https://www.g2.com/survey_responses/cm-com-review-5378786) --- **"[Great Tech--Even Greater Support!](https://www.g2.com/survey_responses/cm-com-review-4989555)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/cm-com-review-4989555) --- #### What Are G2 Users Discussing About CM.com? - [What does Cm.Com do?](https://www.g2.com/discussions/cm-com-what-does-cm-com-do) - [What is CM linkedin?](https://www.g2.com/discussions/what-is-cm-linkedin) - [What is a CM customer?](https://www.g2.com/discussions/what-is-a-cm-customer) - [What does CM com do?](https://www.g2.com/discussions/what-does-cm-com-do) ### 19. [Commio](https://www.g2.com/products/commio/reviews) Commio delivers a better way to power voice and text messaging in the cloud. Get up and running fast with our integrated Commio io portal or flexible APIs. We make it easy to bring your own 40 high-quality carriers to Twilio, Nexmo, Plivo, SignalWire or any SIP connection. Use our APIs to add and control your inbound and outbound voice and texting features in your existing tech stack in minutes, save on your cost of goods, connect to existing SIP providers, improve call delivery and quality, and more. Our cloud communications platform also makes it easy to buy and port phone numbers, create route profiles and trunks for outbound voice calls, enable text messaging, and more. Add call-specific analytics and SIP ladders along with our five-star support team to mitigate and route around outages, create custom routes and blocks, and more – and you've found a "better way" to communicate. Purchase phone numbers for inbound voice, route outbound domestic, toll-free, and international calls. Plus scale your text messaging communications with A2P SMS/MMS. Our Least Cost Routing (LCR) engine and database features – Location Routing Number (LRN), Caller Name (CNAM) and E911 – ensure that you're properly routing across our 40 high-quality carriers and paying the best price for every call. **Average Rating:** 4.6/5.0 **Total Reviews:** 115 **Who Is the Company Behind Commio?** - **Seller:** [Commio](https://www.g2.com/sellers/commio) - **Year Founded:** 2009 - **HQ Location:** Raleigh, NC - **Twitter:** @thinqing (660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1911079/ (25 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 73% Small-Business, 21% Mid-Market #### What Are Recent G2 Reviews of Commio? **"[Easy and Intelligent](https://www.g2.com/survey_responses/commio-review-8943161)"** **Rating:** 5.0/5.0 stars *— Nancie S.* [Read full review](https://www.g2.com/survey_responses/commio-review-8943161) --- **"[ThinQ/Commio - A Company That's On The Move](https://www.g2.com/survey_responses/commio-review-6564640)"** **Rating:** 5.0/5.0 stars *— Bob Z.* [Read full review](https://www.g2.com/survey_responses/commio-review-6564640) --- #### What Are G2 Users Discussing About Commio? - [What is thinQ by Commio used for?](https://www.g2.com/discussions/what-is-thinq-by-commio-used-for) ### 20. [Conexteo](https://www.g2.com/products/conexteo/reviews) SMS & RCS platform and API for businesses **Who Is the Company Behind Conexteo?** - **Seller:** [Conexteo](https://www.g2.com/sellers/conexteo) - **Year Founded:** 2020 - **HQ Location:** Marseille, FR - **LinkedIn® Page:** https://www.linkedin.com/company/conexteo/ (3 employees on LinkedIn®) ### 21. [ControlHippo](https://www.g2.com/products/controlhippo/reviews) ControlHippo is Omnichannel Conversational AI Platform designed to streamline customer communication across multiple channels, including AI Chatbot, WhatsApp Business API, Instagram, Telegram, Facebook Messenger, email, and more. By consolidating all interactions into a unified inbox, ControlHippo enables businesses to manage conversations efficiently, automate responses, and gain valuable insights through advanced analytics. Key Features & Benefits: Omnichannel Communication: Manage conversations from AI Chatbot, WhatsApp, Instagram, Telegram, Email, Facebook Messenger, and more, all in one place. SMS Shared Inbox: Centralize all SMS conversations assign, respond, and collaborate on customer queries in real-time, without switching tabs. Perfect for support, sales, and service teams. AI Chat Agent: Automatically handles queries, qualifies leads, and delivers personalized responses using contextual understanding. Voice: Take full control of your calling workflows - manage outreach, support, and follow-ups efficiently, all in one place. WhatsApp Business API: Connect with customers at scale using the official WhatsApp Business API with automation, message templates, and compliance support. Multichannel Integrations: Integrate seamlessly with CRMs, helpdesk software, eCommerce platforms, and other tools to ensure consistent communication. AI-Powered Workflows: Automate responses, qualify leads, and route chats intelligently with customizable AI workflows to improve efficiency and customer experience. **Average Rating:** 4.7/5.0 **Total Reviews:** 13 **Who Is the Company Behind ControlHippo?** - **Seller:** [ControlHippo](https://www.g2.com/sellers/controlhippo) - **HQ Location:** Claymont - **Twitter:** @controlhippo (28 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/controlhippo (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 62% Small-Business, 38% Mid-Market #### What Are ControlHippo's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Affordable (1 reviews) - Automation (1 reviews) - Automation Features (1 reviews) - Chat Features (1 reviews) ### What Do G2 Reviewers Say About ControlHippo? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of ControlHippo, making onboarding and management effortless for everyone. - Users value the **affordability** of ControlHippo, appreciating its cost-saving benefits while enhancing efficiency in SaaS management. - Users value the **automation capabilities** of ControlHippo, which enhance efficiency and reduce communication errors. - Users love the **automation features** of ControlHippo, which streamline workflows and reduce errors effectively. - Users love the **user-friendly chat features** of ControlHippo, enhancing communication and collaboration effortlessly. #### What Are Recent G2 Reviews of ControlHippo? **"[Easy to setup for Managing Multiple Messaging Platforms at one place](https://www.g2.com/survey_responses/controlhippo-review-10816830)"** **Rating:** 5.0/5.0 stars *— Akshat A.* [Read full review](https://www.g2.com/survey_responses/controlhippo-review-10816830) --- **"[Simplifying SaaS Management with Ease and Efficiency](https://www.g2.com/survey_responses/controlhippo-review-9059163)"** **Rating:** 5.0/5.0 stars *— Nikunj D.* [Read full review](https://www.g2.com/survey_responses/controlhippo-review-9059163) --- ### 22. [Dexatel](https://www.g2.com/products/dexatel/reviews) Dexatel is an API-first, AI-powered Communications Platform as a Service (CPaaS) built for secure, scalable, and mission-critical business communications. With Dexatel Verify, companies run fast and reliable user verification and 2FA across SMS, Voice, Flash Call, WhatsApp, Viber, Telegram, and Email. Smart routing, adaptive fallback, and fraud prevention help improve delivery rates, reduce OTP costs, and increase successful logins. With Dexatel Engage, teams deliver personalized omnichannel campaigns and notifications via SMS, WhatsApp, Viber, RCS, and Email. Advanced segmentation and analytics help drive higher conversions, engagement, and retention. Dexatel also includes: Dexatel Link for enterprise messaging and voice APIs Dexatel Lookup for number intelligence, validation, and risk detection Companies choose Dexatel to: Verify users instantly with multi-channel OTP and fast fallback Reduce messaging costs with intelligent routing and channel mix Improve engagement with personalized, multi-channel communication Maintain compliance with GDPR, ISO/IEC 27001, and enterprise-grade security Trusted by fintechs, marketplaces, gaming platforms, eCommerce brands, and SaaS companies, Dexatel powers faster, safer, and more reliable communication at global scale. **Average Rating:** 5.0/5.0 **Total Reviews:** 52 **Who Is the Company Behind Dexatel?** - **Seller:** [Dexatel](https://www.g2.com/sellers/dexatel-f489220f-4ccb-4a25-ab3c-0119e50a32e0) - **Company Website:** https://dexatel.com/ - **Year Founded:** 2015 - **HQ Location:** Tallinn, EE - **Twitter:** @dexatel (58 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dexatel-ou/ (88 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Computer Software, Telecommunications - **Company Size:** 40% Mid-Market, 37% Enterprise #### What Are Dexatel's Pros and Cons? **Pros:** - API Integration (1 reviews) - Ease of Use (1 reviews) - Reliability (1 reviews) - Time Management (1 reviews) - Time-Saving (1 reviews) ### What Do G2 Reviewers Say About Dexatel? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy and reliable API integration** of Dexatel, streamlining workflows and saving valuable time. - Users appreciate the **ease of use** of Dexatel, streamlining workflows and saving time on verification tasks. - Users appreciate the **reliability** of Dexatel Verify, making workflows quick and accurate for time-saving benefits. - Users appreciate the **efficient time management** provided by Dexatel Verify, streamlining workflows and enhancing productivity. - Users appreciate the **time-saving efficiency** of Dexatel Verify, streamlining workflows and enhancing productivity significantly. #### What Are Recent G2 Reviews of Dexatel? **"[Scalable Messaging Platform for High-Volume Tech Recruitment](https://www.g2.com/survey_responses/dexatel-review-13057794)"** **Rating:** 5.0/5.0 stars *— erik r.* [Read full review](https://www.g2.com/survey_responses/dexatel-review-13057794) --- **"[SMS API & WhatsApp Messaging for Saas Authwentication and Customer communication](https://www.g2.com/survey_responses/dexatel-review-13066584)"** **Rating:** 5.0/5.0 stars *— Elvire J.* [Read full review](https://www.g2.com/survey_responses/dexatel-review-13066584) --- #### What Are G2 Users Discussing About Dexatel? - [What is Dexatel used for?](https://www.g2.com/discussions/what-is-dexatel-used-for) ### 23. [EnableX](https://www.g2.com/products/enablex-programmable-cloud/reviews) EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade platform seamlessly integrates voice, video, and text messaging into web, desktop, and mobile applications through developer-friendly APIs and SDKs, ensuring effortless connectivity across channels and platforms, including SMS, WhatsApp, RCS, Instagram, and Facebook Messenger. Beyond traditional communications, EnableX enhances customer interactions with AI-powered solutions like FaceAI which offers real-time facial and emotion recognition, and Text-to-Speech (TTS) for natural, emotion-aware customer interactions. These advanced capabilities drive intelligent automation, personalised engagement, and richer conversational experiences. Trusted by telecom operators, enterprises, service providers, and system integrators worldwide, EnableX offers transparent pricing, flexible deployment options (public, private, or on-premise), and white-label solutions that provide businesses with full control over their communication infrastructure. With EnableX, businesses can focus on what matters most: delivering seamless, intelligent, and engaging customer interactions with ease and efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 169 **Who Is the Company Behind EnableX?** - **Seller:** [VCLOUDX](https://www.g2.com/sellers/vcloudx) - **Year Founded:** 2017 - **HQ Location:** Singapore - **Twitter:** @EnablexIo (108 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18241218/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Small-Business, 31% Mid-Market #### What Are EnableX's Pros and Cons? **Pros:** - Ease of Use (31 reviews) - Easy Integration (14 reviews) - Easy Integrations (13 reviews) - Video Quality (13 reviews) - Easy Setup (12 reviews) **Cons:** - Poor Documentation (9 reviews) - Limited Features (8 reviews) - Limited Customization (6 reviews) - Audio Issues (4 reviews) - Missing Features (4 reviews) ### What Do G2 Reviewers Say About EnableX? *AI-generated summary from verified user reviews* **Pros:** - Users find EnableX Programmable Cloud to have **ease of use** , allowing quick development and deployment of applications. - Users appreciate the **easy integration** of EnableX Programmable Cloud, streamlining their video and SMS services seamlessly. - Users appreciate the **easy integrations** of EnableX, finding the API and SDKs straightforward and efficient to use. - Users praise the **high video quality** of EnableX Programmable Cloud, enhancing their communication experience significantly. - Users praise the **easy setup** of EnableX, allowing rapid integration and swift deployment of video applications. **Cons:** - Users emphasize the need for **improved documentation** , suggesting better structure and clarity for easier implementation. - Users note the **limited features** of EnableX, particularly the lack of integration with popular platforms and chat options. - Users note the **limited customization** options in EnableX Programmable Cloud, hindering the integration of specific features they need. - Users experience occasional **audio issues** during low network conditions, affecting the overall quality of the tool. - Users find the **missing features** like chat and background effects limit EnableX's usability and branding potential. #### What Are Recent G2 Reviews of EnableX? **"[This is a very best Video call app for corporates meetings and webinar](https://www.g2.com/survey_responses/enablex-review-9978410)"** **Rating:** 4.5/5.0 stars *— Ashish S.* [Read full review](https://www.g2.com/survey_responses/enablex-review-9978410) --- **"[EnableX Voice API features](https://www.g2.com/survey_responses/enablex-review-10316535)"** **Rating:** 5.0/5.0 stars *— Nishant C.* [Read full review](https://www.g2.com/survey_responses/enablex-review-10316535) --- #### What Are G2 Users Discussing About EnableX? - [What advice would you give to others considering EnableX for video conferencing and communication solutions?](https://www.g2.com/discussions/what-advice-would-you-give-to-others-considering-enablex-for-video-conferencing-and-communication-solutions) - [What is EnableX Communication APIs used for?](https://www.g2.com/discussions/what-is-enablex-communication-apis-used-for) - [What is EnableX Video Meeting used for?](https://www.g2.com/discussions/what-is-enablex-video-meeting-used-for) ### 24. [Esendex](https://www.g2.com/products/esendex-esendex/reviews) Esendex is a global Business SMS provider, with operations in the following countries... **Who Is the Company Behind Esendex?** - **Seller:** [Esendex](https://www.g2.com/sellers/esendex-375f22a5-21e9-4c57-a3a4-bd5039c571df) - **Year Founded:** 2001 - **HQ Location:** Nottingham, GB - **LinkedIn® Page:** https://www.linkedin.com/company/113953 (49 employees on LinkedIn®) ### 25. [Exotel Customer Communication Platform](https://www.g2.com/products/exotel-customer-communication-platform/reviews) Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience. **Average Rating:** 4.4/5.0 **Total Reviews:** 90 **Who Is the Company Behind Exotel Customer Communication Platform?** - **Seller:** [Exotel](https://www.g2.com/sellers/exotel) - **Year Founded:** 2011 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @Exotel (2,937 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2433287/ (750 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Education Management, Financial Services - **Company Size:** 43% Mid-Market, 32% Small-Business #### What Are Exotel Customer Communication Platform's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Easy Integrations (3 reviews) - Call Quality (2 reviews) - Integrations (2 reviews) - Useful (2 reviews) **Cons:** - Call Issues (3 reviews) - Connectivity Issues (2 reviews) - Poor Customer Support (2 reviews) - Slow Service (2 reviews) - Delays (1 reviews) ### What Do G2 Reviewers Say About Exotel Customer Communication Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Exotel, simplifying customer communication and call management across various channels. - Users value the **easy integrations** of Exotel, enhancing communication across multiple channels effortlessly. - Users praise the **call quality** of Exotel, which enhances communication for both customer support and medical calls. - Users value the **strong API integrations** of Exotel, enhancing their customer communication and workflow efficiency. - Users appreciate the **simplicity and usefulness** of Exotel's one-view dashboard for monitoring agent activity and interactions. **Cons:** - Users report **call issues** such as missing logs and poor call quality, affecting communication efficiency. - Users often experience **network drops and connectivity issues** during calls, impacting communication quality significantly. - Users face **poor customer support** with slow response times, which hinders their overall experience with Exotel. - Users often experience **slow service** with customer support, impacting their overall satisfaction with the platform. - Users face **delays due to intermittent issues** with call logs not appearing in the Freshchat interface, complicating follow-ups. #### What Are Recent G2 Reviews of Exotel Customer Communication Platform? **"[All Customer Communications in One Place for Easy Tracking and Faster Resolution](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12570099)"** **Rating:** 5.0/5.0 stars *— Priyanka M.* [Read full review](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12570099) --- **"[Flexible Cloud Platform with Robust Omnichannel Support](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12068920)"** **Rating:** 4.0/5.0 stars *— Rahul s.* [Read full review](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12068920) --- #### What Are G2 Users Discussing About Exotel Customer Communication Platform? - [What is Exotel used for?](https://www.g2.com/discussions/what-is-exotel-used-for) ## What Is RCS Business Messaging Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to RCS Business Messaging Software? - [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) - [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) - [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)