# Best RCS Business Messaging Software

## How Many RCS Business Messaging Software Products Does G2 Track?

**Total Products under this Category:** 49

### Category Stats (Aug 2026)

- **Average Rating:** 4.57/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Clerk AI (+0.35%) - Among all products in this category, Clerk AI recorded the largest rating increase compared to last month

_Last updated: August 20, 2026_

## How Does G2 Rank RCS Business Messaging Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,000+ Authentic Reviews
- 49+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for RCS Business Messaging Software
 ![G2 Grid® for RCS Business Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/rcs-business-messaging/grids.png?focus%5B%5D=88175&focus%5B%5D=74966&focus%5B%5D=62679&focus%5B%5D=2574)

Highlighted products: Attentive, MSG91, Salesmsg, and Listrak.

Underlying data: [Grid® JSON](https://www.g2.com/categories/rcs-business-messaging/grids.json?focus%5B%5D=attentive&focus%5B%5D=msg91&focus%5B%5D=salesmsg&focus%5B%5D=listrak)

**Sponsored**

### Sinch Engage

Sinch Engage (formerly MessageMedia) is a powerful all-in-one messaging platform that helps businesses connect with their customers faster, more personally, and at scale. Backed by Sinch’s 20+ years of experience in business messaging and trusted by over 40,000 businesses worldwide, the platform combines enterprise-grade reliability with user-friendly design so teams of any size can deliver conversations that build trust and drive results. With Sinch Engage, businesses can manage all of their messaging channels in one centralized workspace—including SMS, MMS, WhatsApp, RCS, and more. Whether you’re sending marketing campaigns, transactional updates, or providing real-time customer support, you can reach your customers where they are, on the devices they use every day. The platform makes it easy to scale personalized outreach with features like: - Unified team inbox for seamless collaboration - Two-way messaging to resolve inquiries quickly - Shared templates and AI writing assistant for faster responses - Automated replies and segmentation for smarter workflows - Analytics and delivery reports to track performance - Secure data handling with industry-leading deliverability Sinch Engage also integrates directly with 85+ popular tools—including HubSpot, Salesforce, Zoho CRM, and NetSuite—so you can streamline workflows without adding complexity. Businesses can choose from virtual, short code, or toll-free numbers and scale across regions with confidence, backed by 100% security and compliance. Getting started is simple. With transparent pricing, no developer required, and a 14-day free trial, teams can be up and running in minutes. From retailers and fitness brands to startups and global enterprises, thousands of organizations use Sinch Engage to send campaigns, manage two-way conversations, and provide mobile-first support without complicated ticketing systems. Whether your goal is to increase engagement, improve customer support, or drive long-term loyalty, Sinch Engage makes it simple to connect with customers in ways that feel personal, reliable, and impactful.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1011974&secure%5Bchosen_at%5D=2026-08-26T07%3A16%3A29Z&secure%5Bdisplayable_resource_id%5D=1011974&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1011974&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=104271&secure%5Bresource_id%5D=1011974&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Frcs-business-messaging&secure%5Btoken%5D=fbcb19c4cab78046556d9f84731b0d3e53849429ee2827d7e6ef2657cf35139d&secure%5Burl%5D=https%3A%2F%2Fsinch.com%2Fengage%2Flander%2Fg2%2F%3Futm_campaign%3D26 __NA___ en ____g2-ppc___ EG8GJM&secure%5Burl_type%5D=custom_url)

### [Attentive](https://www.g2.com/products/attentive/reviews)

Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, and Dickey’s Barbeque Pit, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. To learn more about Attentive or to request a demo, visit www.attentive.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,476

#### Who Is the Company Behind Attentive?

- **Seller:** [Attentive](https://www.g2.com/sellers/attentive)
- **Company Website:** attentive.com
- **Year Founded:** 2016
- **HQ Location:** New York, New York, United States
- **Twitter:** @attentivehq  
9,682 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69089178717fc39bc264a596d2cc92f8f771a29d4fff34842b6db1f9cb7c69e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27249903%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,508 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Marketing Director
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 56% Small, 33% Medium

#### What Do G2 Reviewers Say About Attentive?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly design** of Attentive, enabling quick navigation and efficient campaign setups for teams.
- Users praise Attentive's **outstanding customer support** , highlighting helpful agents and a smooth onboarding experience.
- Users find Attentive **very helpful** for managing personalized communications effortlessly, enhancing customer engagement and business connections.
- Users appreciate the **user-friendly platform** of Attentive, finding it easy to navigate and compatible with other systems.
- Users appreciate the **easy setup** of Attentive, highlighting its user-friendliness and effective onboarding support.

##### Cons

- Users find the pricing of Attentive to be **expensive** , particularly challenging for smaller brands managing growing lists.
- Users find **reporting issues** with Attentive, as the process is complicated and lacks flexibility, affecting usability.
- Users find the **lack of essential features** frustrating, especially compared to other platforms, impacting their overall experience.
- Users note the **limited features** of Attentive, wishing for better segmentation and integration options.
- Users report **integration issues** with Attentive, finding the setup process and tracking complex across platforms.

#### What Are Recent G2 Reviews of Attentive?

**["Exceptional Lead Generation and Intuitive Design"](https://www.g2.com/survey_responses/attentive-review-11817313)**

**Rating:** 5.0/5.0 stars

_— Daniel M._

[Read full review](https://www.g2.com/survey_responses/attentive-review-11817313)

**["Sugarloaf Mountain –– Your Maine Attentive Review ✔️"](https://www.g2.com/survey_responses/attentive-review-13130314)**

**Rating:** 5.0/5.0 stars

_— Jess J._

[Read full review](https://www.g2.com/survey_responses/attentive-review-13130314)

### [MSG91](https://www.g2.com/products/msg91/reviews)

MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies.

**Average Rating:** 4.5/5.0

**Total Reviews:** 196

#### Who Is the Company Behind MSG91?

- **Seller:** [MSG91](https://www.g2.com/sellers/msg91)
- **Company Website:** msg91.com
- **Year Founded:** 2010
- **HQ Location:** Indore, MP
- **Twitter:** @msg91  
2,283 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7bd8748b46a87de09c72a9032cd919e2f5ab8785274ebcf7a65b3a914dbb49f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2709873%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 51% Small, 22% Medium

#### What Do G2 Reviewers Say About MSG91?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **responsive support** of MSG91, highlighting their professionalism and helpfulness throughout the process.
- Users commend MSG91 for its **helpful support and easy integration** , enhancing user confidence and overall experience.
- Users praise the **ease of use** of MSG91, highlighting its simple integration and user-friendly dashboard.
- Users praise the **easy setup** of MSG91, highlighting its guided process and reliable integration for their messaging needs.
- Users commend the **excellent staff support** at MSG91, highlighting responsiveness and professionalism throughout their experience.

##### Cons

- Users find the **dashboard issues** in MSG91 to be cluttered, complicating navigation and feature discovery.
- Users find a **lack of clarity** in MSG91's dashboard and documentation, complicating the setup and usage experience.
- Users experience **occasional delays** in delivery reports, impacting the efficiency and reliability of MSG91's services.
- Users criticize **poor customer support** , citing challenges with initial setup and lack of clear documentation.
- Users find the **poor interface design** of MSG91 leads to a cluttered, confusing experience that hampers usability.

#### What Are Recent G2 Reviews of MSG91?

**["Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing"](https://www.g2.com/survey_responses/msg91-review-12262112)**

**Rating:** 5.0/5.0 stars

_— Abhinav M._

[Read full review](https://www.g2.com/survey_responses/msg91-review-12262112)

**["MSG91: Fast, Dependable Messaging with Easy API Integration"](https://www.g2.com/survey_responses/msg91-review-12604095)**

**Rating:** 5.0/5.0 stars

_— Amber J._

[Read full review](https://www.g2.com/survey_responses/msg91-review-12604095)

#### What Are G2 Users Discussing About MSG91?

- [How do I use MSG91 API?](https://www.g2.com/discussions/how-do-i-use-msg91-api)
- [Is MSG91 safe?](https://www.g2.com/discussions/is-msg91-safe)
- [Whats is MSG91?](https://www.g2.com/discussions/whats-is-msg91)
- [What is the use of MSG91?](https://www.g2.com/discussions/what-is-the-use-of-msg91)

### [Salesmsg](https://www.g2.com/products/salesmsg/reviews)

Salesmsg is a text-message conversation platform designed to enhance customer interactions by making them visible, trackable, and professional. This innovative tool facilitates seamless communication from the initial text message to the development of long-term customer relationships. By integrating with existing customer relationship management (CRM) systems, Salesmsg ensures that every interaction is logged automatically, providing teams with a comprehensive view of their customer engagements. Targeted primarily at sales, marketing, and support teams, Salesmsg addresses the need for quick and efficient communication in a fast-paced business environment. The platform is particularly beneficial for organizations that prioritize responsiveness, as it enables sales teams to respond to leads in under 60 seconds, significantly increasing the chances of closing deals. Marketing teams can leverage Salesmsg to run SMS campaigns that boast an impressive 98% open rate, ensuring that messages reach their intended audience effectively. Additionally, support teams can manage a higher volume of customer inquiries without the need for additional staff, thanks to the capabilities of AI Agents. Key features of Salesmsg include automated first responses, a shared inbox for team collaboration, and full visibility for sales representatives. The platform allows marketing teams to execute broadcasts, segmented campaigns, and CRM-triggered sequences, making it easier to engage with customers based on their specific needs and behaviors. AI Agents play a crucial role in handling inbound inquiries around the clock, ensuring that customers receive timely responses while escalating issues to human agents when necessary. The benefits of using Salesmsg are evident in the results reported by its users. For instance, organizations have successfully reduced their daily recruiting work from four hours to just 30 minutes through AI qualification processes. Furthermore, the average lead response time has decreased from 27 minutes to 21 minutes, allowing teams to engage with potential customers more swiftly. The visibility provided by Salesmsg has also led to a significant increase in the number of sales representatives meeting their quotas, rising from three to 13. Additionally, the introduction of AI Agents has resulted in an 88% lift in response rates compared to traditional manual follow-ups. Salesmsg empowers teams to foster genuine conversations and build lasting customer relationships by streamlining communication processes and enhancing accountability. With its robust features and proven results, Salesmsg stands out as a valuable tool for businesses looking to improve their customer engagement strategies.

**Average Rating:** 4.7/5.0

**Total Reviews:** 419

#### Who Is the Company Behind Salesmsg?

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg  
148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Sales
- **Top Industries:** Health, Wellness and Fitness, Real Estate
- **Company Size:** 68% Small, 27% Medium

#### What Do G2 Reviewers Say About Salesmsg?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Salesmsg to be highly **user-friendly and intuitive** , making communication seamless and convenient.
- Users find **easy communication** with Salesmsg beneficial, allowing seamless interaction without disturbing patients during busy times.
- Users value the **easy integration** with HubSpot, enhancing their workflow for sending personalized SMS to customers.
- Users love the **seamless integration** with HubSpot, enhancing communication and lead management effectively.
- Users appreciate the **responsive customer support** of Salesmsg, noting their availability and genuine investment in user success.

##### Cons

- Users wish for **missing features** like dark mode and large image support to enhance their Salesmsg experience.
- Users face **messaging issues** with text delivery and limitations on SMS sending, affecting overall usability and efficiency.
- Users report **sending issues** with Salesmsg, facing blank panels and missing feedback on message delivery and responses.
- Users experience **SMS delivery issues** , leading to delays in message visibility and unexpected call notifications.
- Users report **slow loading** in the mobile app, making it hard to efficiently send messages and attachments.

#### What Are Recent G2 Reviews of Salesmsg?

**["Intuitive UI and Seamless HubSpot Integration That Boosts Efficiency"](https://www.g2.com/survey_responses/salesmsg-review-13351861)**

**Rating:** 5.0/5.0 stars

_— Josh U._

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-13351861)

**["Effortless Customer Communication with Salesmsg"](https://www.g2.com/survey_responses/salesmsg-review-11705393)**

**Rating:** 5.0/5.0 stars

_— Michael S._

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-11705393)

#### What Are G2 Users Discussing About Salesmsg?

- [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for)

### [Listrak](https://www.g2.com/products/listrak/reviews)

Listrak is the person-first marketing automation platform built to help retailers and ecommerce brands deliver hyper-personalized customer experiences at scale. By seamlessly integrating data, identity, and cross-channel messaging, Listrak empowers marketers to unify the customer journey and activate real-time engagement strategies that drive measurable growth and revenue. Designed for enterprise-level businesses across verticals like fashion, beauty, sporting goods, and more, Listrak goes beyond traditional marketing tools. It offers a truly unified platform that eliminates silos between channels—email, SMS, push notifications, and web—giving marketers full control over how, when, and where they connect with customers. With Listrak, brands can segment audiences with precision, personalize messaging based on predictive insights, and orchestrate campaigns that resonate deeply with individual customer needs. At the heart of Listrak’s platform is Listrak Intelligence, a suite of AI-powered capabilities including identity resolution, predictive segmentation, and recommendation engines. These tools enable marketers to anticipate customer behavior, tailor experiences in real time, and increase conversions while improving retention. Whether reactivating lapsed contacts or nurturing long-term loyalty, Listrak’s lifecycle marketing capabilities ensure brands stay connected with their customers beyond the first purchase. Listrak also stands out for its strategic partnership model. More than just a technology provider, Listrak offers hands-on guidance from retail experts who work as an extension of your team. From compliance support to campaign optimization, this collaborative approach helps brands navigate complexity and maximize impact. Efficiency is another core advantage. With an intuitive user interface, pre-built automation workflows, and real-time analytics, Listrak enables marketers to execute faster, make smarter decisions, and scale seamlessly. Its enterprise-grade infrastructure ensures reliability, security, and scalability—delivering billions of messages across channels with confidence. Ultimately, Listrak is built for marketers who demand results. Every feature is designed to increase engagement, reduce churn, and accelerate profitability. By turning insights into action and delivering deeply personalized experiences, Listrak helps brands build stronger customer relationships and achieve lasting business success.

**Average Rating:** 4.5/5.0

**Total Reviews:** 300

#### Who Is the Company Behind Listrak?

- **Seller:** [Listrak](https://www.g2.com/sellers/listrak)
- **Company Website:** www.listrak.com
- **Year Founded:** 1999
- **HQ Location:** Lititz, PA
- **Twitter:** @Listrak  
3,182 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=104945efaae81184c7477285bf63c97327eb36d00bbf5a312777b7cadebc6e64&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F118908%2F&secure%5Burl_type%5D=linkedin_company_website)  
246 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Digital Marketing Manager
- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 56% Medium, 33% Small

#### What Do G2 Reviewers Say About Listrak?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** of Listrak, which enhances their overall marketing experience and strategy implementation.
- Users praise Listrak for its **ease of use** , enabling smooth setup and efficient marketing without heavy developer reliance.
- Users value the **expert support** from Listrak, facilitating seamless onboarding, integration, and ongoing marketing strategies.
- Users praise Listrak for its **effective targeting and excellent support** , enhancing their email marketing experience significantly.
- Users value Listrak for its **automation efficiency** , enabling seamless targeting and substantial growth in email marketing results.

##### Cons

- Users find the **learning curve steep** at first, needing guidance to navigate Listrak's complex interface effectively.
- Users find Listrak's interface **not intuitive** , often needing support and facing challenges with file management and editing tools.
- Users find Listrak's **complexity** overwhelming, often needing support to navigate its numerous features and functions effectively.
- Users find it challenging to learn Listrak's features due to a **difficult learning curve** and interface differences.
- Users find Listrak's **limited features** hinder flexibility, especially for mobile integration and automation options.

#### What Are Recent G2 Reviews of Listrak?

**["Game-Changer for B2B E-Commerce Automation"](https://www.g2.com/survey_responses/listrak-review-12448237)**

**Rating:** 4.0/5.0 stars

_— Hagner H._

[Read full review](https://www.g2.com/survey_responses/listrak-review-12448237)

**["Unifies E-commerce Marketing, Boosting Sales"](https://www.g2.com/survey_responses/listrak-review-12449307)**

**Rating:** 4.0/5.0 stars

_— Sebastian R._

[Read full review](https://www.g2.com/survey_responses/listrak-review-12449307)

#### What Are G2 Users Discussing About Listrak?

- [What is Listrak used for?](https://www.g2.com/discussions/what-is-listrak-used-for)

### [EZ Texting](https://www.g2.com/products/ez-texting/reviews)

Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going. Secure trusted numbers. Build attentive audiences. Craft effective texts. Start free today.

**Average Rating:** 4.5/5.0

**Total Reviews:** 728

#### Who Is the Company Behind EZ Texting?

- **Seller:** [EZ Texting](https://www.g2.com/sellers/ez-texting)
- **Company Website:** www.eztexting.com
- **Year Founded:** 2005
- **HQ Location:** San Francisco, CA
- **Twitter:** @EzTexting  
2,611 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e87889cb5501796f1ddab1b84b967e54ba6f46cb1d581524fb62b558a2f313d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1439495%2F&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Non-Profit Organization Management, Real Estate
- **Company Size:** 65% Small, 29% Medium

#### What Do G2 Reviewers Say About EZ Texting?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of EZ Texting, making it a reliable choice for effective communication.
- Users value the **easy communication** capabilities of EZ Texting, enhancing customer interactions with high engagement and efficiency.
- Users value the **user-friendly interface** of EZ Texting, enabling easy campaign management and efficient communication.
- Users commend the **top-tier customer support** of EZ Texting, ensuring smooth implementation and assistance when needed.
- Users love the **easy setup** of EZ Texting, making communication with clients and customers a breeze.

##### Cons

- Users find EZ Texting to be **expensive** , especially due to unexpected credit expiration and additional costs for sending messages.
- Users find the interface of EZ Texting **not intuitive** , expressing a desire for improved user-friendliness and configuration options.
- Users are frustrated by **SMS issues** like extra credit costs and limited group texting capabilities in EZ Texting.
- Users report experiencing **sending issues** with texts frequently bouncing and inadequate analytics for better targeting.
- Users find the **contact management process cumbersome** , wishing for a more intuitive and streamlined experience.

#### What Are Recent G2 Reviews of EZ Texting?

**["It is in fact EZ"](https://www.g2.com/survey_responses/ez-texting-review-10940577)**

**Rating:** 5.0/5.0 stars

_— Matt ._

[Read full review](https://www.g2.com/survey_responses/ez-texting-review-10940577)

**["Prioritized Notifications"](https://www.g2.com/survey_responses/ez-texting-review-4482196)**

**Rating:** 4.0/5.0 stars

_— Jim D._

[Read full review](https://www.g2.com/survey_responses/ez-texting-review-4482196)

#### What Are G2 Users Discussing About EZ Texting?

- [What is EZ Texting used for?](https://www.g2.com/discussions/what-is-ez-texting-used-for) - 2 comments
- [What technology is used to send texts?](https://www.g2.com/discussions/what-technology-is-used-to-send-texts)
- [Is EZ Texting free?](https://www.g2.com/discussions/is-ez-texting-free) - 1 comment
- [What are the common features of text messaging?](https://www.g2.com/discussions/ez-texting-what-are-the-common-features-of-text-messaging)
- [What is EZ Texting?](https://www.g2.com/discussions/what-is-ez-texting) - 1 comment

### [Braze](https://www.g2.com/products/braze/reviews)

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. Braze has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. The company is headquartered in New York with 15 offices across the Americas, EMEA, and APAC. Learn more at braze.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,668

#### Who Is the Company Behind Braze?

- **Seller:** [Braze](https://www.g2.com/sellers/braze)
- **Company Website:** www.braze.com
- **Year Founded:** 2011
- **HQ Location:** New York
- **Twitter:** @Braze  
16,323 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5637ca0a6d3df02c8ef323e24bdd7e17a8bbb7dc9ec02cdf7be16ac67b91549e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F792882%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,297 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CRM Manager, CRM Specialist
- **Top Industries:** Financial Services, Marketing and Advertising
- **Company Size:** 54% Medium, 27% Large

#### What Do G2 Reviewers Say About Braze?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Braze, highlighting its intuitive interface and clear documentation for effortless learning.
- Users find Braze to be exceptionally **intuitive and user-friendly** , facilitating easy learning and campaign creation.
- Users praise Braze's **responsive customer support** , highlighting the ease of collaboration and implementation throughout their experience.
- Users value Braze's **flexibility and ease of learning** , enhancing personalization and scalability to meet varied needs.
- Users appreciate the **multi-channel management** of Braze, enjoying its stability and intuitive features across different markets.

##### Cons

- Users regret the lack of a **mobile app wallet solution** , which limits user engagement and complicates reporting processes.
- Users face a challenging **learning curve** with Braze, especially with advanced features and technical coding skills required.
- Users find Braze's **complexity and pricing transparency** limiting, especially for simple survey applications and segment management.
- Users find Braze's **limited features** hinder effective analytics and feedback gathering, making it complex for basic use.
- Users experience a **steep learning curve** with Braze, finding the onboarding and advanced features overwhelming at times.

#### What Are Recent G2 Reviews of Braze?

**["Empowers Precise, Personalized Campaigns"](https://www.g2.com/survey_responses/braze-review-13340570)**

**Rating:** 4.0/5.0 stars

_— Léon H._

[Read full review](https://www.g2.com/survey_responses/braze-review-13340570)

**["Unified Channels, Precision Engagement"](https://www.g2.com/survey_responses/braze-review-13239563)**

**Rating:** 4.0/5.0 stars

_— Romain L._

[Read full review](https://www.g2.com/survey_responses/braze-review-13239563)

### [Vibes](https://www.g2.com/products/vibes/reviews)

Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. Vibes is recognized as one of only four Tier 1 aggregators by the The Common Short Code Administration (CSCA).

**Average Rating:** 4.7/5.0

**Total Reviews:** 54

#### Who Is the Company Behind Vibes?

- **Seller:** [Vibes](https://www.g2.com/sellers/vibes)
- **Company Website:** www.vibes.com
- **Year Founded:** 1998
- **HQ Location:** Chicago, IL
- **Twitter:** @Vibes  
6,372 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f85e4a99e028548722a636e130fd418392157d323641382484546f1dcdc27ccc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F25830%2F&secure%5Burl_type%5D=linkedin_company_website)  
395 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 52% Large, 30% Medium

#### What Do G2 Reviewers Say About Vibes?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **support and adaptability** of Vibes exceptional, enhancing collaboration and integration with their teams.
- Users commend Vibes for their **exceptional customer support** , noting responsiveness and helpfulness in meeting unique needs.
- Users highlight the **ease of use** of Vibes, appreciating its smooth implementation and user-friendly digital wallet technology.
- Users value the **implementation ease** of Vibes, appreciating the smooth integration and helpful support from the team.
- Users commend Vibes for its **intuitive interface** , enhancing user experience and facilitating easy navigation and support.

##### Cons

- Users face **delays** due to Vibes’ outdated webhooks and infrequent updates, complicating integration and project timelines.
- Users find the **lack of email platform integration** in Vibes limits communication and complicates workflows.
- Users find Vibes to be **expensive** , limiting their ability to fully utilize its offerings due to budget constraints.
- Users face **integration issues** with email platforms, limiting Vibes' functionality and requiring workarounds for better communication.
- Users note a **lack of integrations** for email, limiting streamlined communication and requiring alternative solutions.

#### What Are Recent G2 Reviews of Vibes?

**["Vibes is a valued partner enabling communication with our guests"](https://www.g2.com/survey_responses/vibes-review-11592327)**

**Rating:** 5.0/5.0 stars

_— Michael H._

[Read full review](https://www.g2.com/survey_responses/vibes-review-11592327)

**["Quick, Patient Support Team Makes Vibes a Joy to Use"](https://www.g2.com/survey_responses/vibes-review-12872172)**

**Rating:** 5.0/5.0 stars

_— Carissa H._

[Read full review](https://www.g2.com/survey_responses/vibes-review-12872172)

#### What Are G2 Users Discussing About Vibes?

- [What is Vibes used for?](https://www.g2.com/discussions/what-is-vibes-used-for) - 1 comment

### [SlickText](https://www.g2.com/products/slicktext/reviews)

SlickText is a comprehensive SMS marketing solution designed to help businesses establish and nurture valuable relationships with their audience through personalized and targeted text messaging. This platform offers a range of tools that enable users to effectively communicate with their customers, driving engagement and fostering loyalty. By leveraging the power of SMS, businesses can reach their audience directly on their mobile devices, ensuring timely and relevant interactions. The target audience for SlickText includes businesses of all sizes, from startups seeking to build their customer base to established enterprises looking to enhance their marketing strategies. The platform caters to various industries including restaurants, retail, churches, employee communications, nonprofits, creators, ecommerce, event venues, service-based businesses, healthcare, and more. Specific use cases for SlickText include sending promotional offers, event reminders, customer surveys, and appointment confirmations, all of which can significantly improve customer engagement and satisfaction. Key features of SlickText include user-friendly marketing tools that simplify the process of creating and managing SMS campaigns. The platform offers automated workflows that allow businesses to set up triggers for messages based on customer behavior, ensuring timely communication without the need for constant manual input. Additionally, SlickText provides advanced analytics that empower users to track the performance of their campaigns, enabling data-driven decisions that can enhance future marketing efforts. SlickText also offers more native integrations than most SMS marketing platforms, helping you connect texting with the tools your business already uses without relying on Zapier for every connection. Native integrations include ActiveCampaign, AWeber, Campaign Monitor, Constant Contact, Drip, HubSpot, Keap, Kit, Mailchimp, Make, Meta, Pinterest, Pipedrive, Salesforce, Shopify, Slack, and Zapier. For anything not listed, you can also use Zapier or Make to connect SlickText with thousands of additional apps. One of the standout benefits of SlickText is its ability to help businesses grow their subscriber lists effectively. With features designed to capture and retain customer information, users can expand their reach and increase their potential for conversions. The platform’s focus on personalized messaging allows businesses to tailor their communications to meet the specific needs and preferences of their audience, ultimately leading to higher engagement rates and improved revenue outcomes. SlickText's commitment to customer support further differentiates it in the SMS marketing landscape. With a team dedicated to assisting users at every stage of their marketing journey, businesses can feel confident in their ability to navigate the platform and maximize its features. This customer-centric approach ensures that users not only have access to powerful marketing tools but also receive the guidance they need to achieve their goals effectively.

**Average Rating:** 4.8/5.0

**Total Reviews:** 1,883

#### Who Is the Company Behind SlickText?

- **Seller:** [SlickText](https://www.g2.com/sellers/slicktext)
- **Company Website:** www.slicktext.com
- **Year Founded:** 2012
- **HQ Location:** Nashville, TN and Jamestown, NY
- **Twitter:** @SlickText  
683 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6e896ed0d40ad9e17646f48d3ab1f3ed4b29d416611a2b3de174613dfc2a7f35&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fslicktext%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Non-Profit Organization Management, Retail
- **Company Size:** 67% Small, 18% Medium

#### What Do G2 Reviewers Say About SlickText?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SlickText to be **easy to use** with helpful navigation and supportive video tutorials.
- Users appreciate the **helpful and friendly customer support** of SlickText, making campaign management easy and efficient.
- Users find SlickText's support to be **extremely helpful** , enhancing their campaign creation and execution experience.
- Users find SlickText to be very **user-friendly** , appreciating its ease of use and seamless management of text groups.
- Users find **easy communication** with SlickText invaluable for training sessions and staying connected with members efficiently.

##### Cons

- Users find SlickText to be **expensive for small organizations** , especially with high costs for sending files and GIFs.
- Users face challenges with **SMS notification issues** , needing to inform recipients about messages from the service number.
- Users find the platform lacking in **advanced automation features** , limiting flexibility for complex workflows and integrations.
- Users find SlickText's **limited features** restrict effective reporting and hinder internal communication management.
- Users find the **learning curve steep** due to cumbersome login and confusing terminology, hindering overall usability.

#### What Are Recent G2 Reviews of SlickText?

**["Simple, robust, capable, and well-supported."](https://www.g2.com/survey_responses/slicktext-review-12666409)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/slicktext-review-12666409)

**["Effortless Mass Texting and Smart Keyword Campaigns with SlickText"](https://www.g2.com/survey_responses/slicktext-review-12927767)**

**Rating:** 4.0/5.0 stars

_— Nitin V._

[Read full review](https://www.g2.com/survey_responses/slicktext-review-12927767)

#### What Are G2 Users Discussing About SlickText?

- [What is SlickText used for?](https://www.g2.com/discussions/what-is-slicktext-used-for) - 3 comments

### [Twilio](https://www.g2.com/products/twilio/reviews)

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

**Average Rating:** 4.1/5.0

**Total Reviews:** 459

#### Who Is the Company Behind Twilio?

- **Seller:** [Twilio](https://www.g2.com/sellers/twilio)
- **Company Website:** www.twilio.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @twilio  
81,644 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c9f98055e4a813ded4435e17926040455f87f0f05caa8b1303fd97ab3681e53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwilio-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,678 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Senior Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 50% Small, 31% Medium

#### What Do G2 Reviewers Say About Twilio?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Twilio, facilitating quick decision-making and seamless integration with systems.
- Users commend Twilio for its **easy integrations** , enhancing communication workflows and improving overall business efficiency.
- Users value Twilio's **extensive integrations** , making it easy to connect and implement across various applications effortlessly.
- Users value Twilio for its **easy setup** , enabling seamless integration into various applications with minimal effort.
- Users highlight Twilio's **easy API integration** with CRM systems, enhancing communication and workflow efficiency.

##### Cons

- Users find Twilio's pricing to be **too expensive** , especially challenging for small-scale startups despite the service quality.
- Users report **poor customer support** from Twilio, with slow responses affecting overall user experience and satisfaction.
- Users find the **difficult configuration** of Twilio challenging, especially for those without programming skills or technical knowledge.
- Users find the **complex setup** for advanced features like IVR and multi-channel workflows challenging for smaller teams.
- Users find the **technical knowledge required** for Twilio essential, making it challenging for non-developers to utilize effectively.

#### What Are Recent G2 Reviews of Twilio?

**["High-Volume Emailing Without Risk, Plus Smooth SAML Integration"](https://www.g2.com/survey_responses/twilio-review-12676571)**

**Rating:** 4.0/5.0 stars

_— Robert B._

[Read full review](https://www.g2.com/survey_responses/twilio-review-12676571)

**["Reliable Global Messaging with Affordable Rates and Superb Support"](https://www.g2.com/survey_responses/twilio-review-11267611)**

**Rating:** 5.0/5.0 stars

_— Rongen R._

[Read full review](https://www.g2.com/survey_responses/twilio-review-11267611)

#### What Are G2 Users Discussing About Twilio?

- [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment
- [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment
- [What makes twilio unique?](https://www.g2.com/discussions/what-makes-twilio-unique)
- [What is twilio software?](https://www.g2.com/discussions/what-is-twilio-software)
- [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment

### [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews)

Bloomreach is the agentic platform for personalization. Powering autonomous search, conversational shopping, and autonomous marketing, Bloomreach personalizes the entire customer experience. From retail to financial services, hospitality to gaming, businesses create experiences that drive higher growth and lasting loyalty. Bloomreach drives personalization for 1,400+ brands around the world, including American Eagle, Sonepar, and Pandora. The target audience for Bloomreach encompasses commerce businesses of all sizes that are looking to optimize customer interactions and drive sales growth. Its suite of products is particularly beneficial for marketers, content creators, and ecommerce managers who aim to improve customer engagement and conversion rates. Bloomreach is well-suited for brands operating across multiple channels, as it provides a cohesive strategy to connect with customers effectively. Use cases include personalized marketing campaigns, enhanced product discovery, streamlined content management, and AI-driven customer service, making it a versatile tool for various business needs. Key features of Bloomreach include its Engagement platform, which offers robust marketing automation capabilities that enable businesses to deliver personalized messages and offers based on customer behavior. The Discovery solution enhances the search experience on ecommerce sites, ensuring that customers can easily find products that match their interests. Additionally, the Content product functions as a headless content management system (CMS), allowing for flexible content delivery across various platforms. The Clarity tool, an AI-powered conversational shopping assistant, further enriches the customer experience by facilitating real-time interactions and support. The integration of Loomi, Bloomreach's AI for ecommerce, significantly amplifies the platform's capabilities by enabling rapid data processing and analysis. This results in new pathways for customers to engage with products, ultimately leading to increased profitability and accelerated business growth. Bloomreach is designed to simplify complex tasks, offering advanced customer journeys, social ad retargeting, omnichannel support, and AI-powered optimization. This comprehensive feature set provides a holistic view of the customer, optimizing experiences across all channels. The platform is also cost-effective and faster to deploy compared to competitors, reducing reliance on third-party solutions and lowering the total cost of ownership. With high ratings in customer reviews, Bloomreach is recognized for the quality of its user guides, support, and overall reliability, making it a valuable asset for businesses seeking to enhance their ecommerce strategies.

**Average Rating:** 4.6/5.0

**Total Reviews:** 767

#### Who Is the Company Behind Bloomreach?

- **Seller:** [Bloomreach](https://www.g2.com/sellers/bloomreach)
- **Company Website:** www.bloomreach.com
- **Year Founded:** 2009
- **HQ Location:** Mountain View, CA
- **Twitter:** @bloomreach\_tm  
10,400 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a3fea6edee32fac5b3c6202f39bea693a3046a210909e31f453a826a29715ee3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbloomreach%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,140 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CRM Manager, Marketing Manager
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 49% Medium, 28% Small

#### What Do G2 Reviewers Say About Bloomreach?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Bloomreach's **ease of use** exceptional, facilitating quick implementation and smooth day-to-day operations.
- Users greatly value the **extensive reporting dashboards** , intuitive interface, and exceptional support from Bloomreach, streamlining their daily tasks.
- Users greatly appreciate the **outstanding support** from Bloomreach, ensuring quick resolution and a seamless experience.
- Users commend the **outstanding customer support** from Bloomreach, highlighting exceptional responsiveness and professionalism from the team.
- Users value the **effective customer engagement features** of Bloomreach, streamlining targeted communications and tracking seamlessly.

##### Cons

- Users find the **learning curve steep** , as the interface isn't intuitive initially, but documentation aids in mastery.
- Users find the **learning difficulty** with Bloomreach's advanced features and initial setup to be quite frustrating.
- Users are disappointed with **missing features** like email preview and poor communication from account reps.
- Users find the **limited features** of Bloomreach challenging, especially regarding the learning curve and customization complexities.
- Users find the **difficult learning** curve for advanced features in Bloomreach to be a significant hurdle initially.

#### What Are Recent G2 Reviews of Bloomreach?

**["Bloomreach Still Shines Years Later"](https://www.g2.com/survey_responses/bloomreach-review-7757853)**

**Rating:** 5.0/5.0 stars

_— Denise R._

[Read full review](https://www.g2.com/survey_responses/bloomreach-review-7757853)

**["Bloomreach Makes Personalisation Easy with Powerful Segmentation and Automation"](https://www.g2.com/survey_responses/bloomreach-review-13078543)**

**Rating:** 4.0/5.0 stars

_— megan l._

[Read full review](https://www.g2.com/survey_responses/bloomreach-review-13078543)

#### What Are G2 Users Discussing About Bloomreach?

- [What is Bloomreach used for?](https://www.g2.com/discussions/what-is-bloomreach-used-for) - 2 comments

### [Clerk AI](https://www.g2.com/products/clerk-ai-clerk-ai/reviews)

Clerk enables SMS and MMS messaging on your existing phone number. Check out our native integrations on top of Slack, Microsoft Teams, and Salesforce.

**Average Rating:** 4.7/5.0

**Total Reviews:** 113

#### Who Is the Company Behind Clerk AI?

- **Seller:** [Clerk AI](https://www.g2.com/sellers/clerk-ai-2026-08-05)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=34f46b9c387d3d782dc61b08a3008086b5237b3063104e58b56bdffc9c626b1c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclerk-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 63% Small, 35% Medium

#### What Do G2 Reviewers Say About Clerk AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Clerk AI, simplifying SMS management and enhancing remote team communication.
- Users commend the **exceptional customer support** of Clerk AI for its reliability and quick issue resolution.
- Users value the **easy integration** of Clerk AI with Teams, streamlining onboarding and enhancing communication effortlessly.
- Users value the **automation capabilities** of Clerk AI, significantly improving response times and enhancing customer satisfaction.
- Users find Clerk Chat's **easy communication** features essential for seamless interaction with teams, enhancing productivity across distances.

##### Cons

- Users note **poor customer support** with lackluster responses, unclear feature changes, and difficulties in reaching help when needed.
- Users often face **connection issues** with MFA codes and inconsistent access, leading to frustrating experiences with support.
- Users face significant **SMS issues** , including delivery tracking problems and slow support response times impacting their experience.
- Users report **challenging issues with support and inconsistent reporting features** , complicating their overall experience with Clerk AI.
- Users face significant **delays in support** , causing frustration with slow issue resolution and unexpected feature changes.

#### What Are Recent G2 Reviews of Clerk AI?

**["Helps keep prospect deal cycles going much faster with instant communication"](https://www.g2.com/survey_responses/clerk-ai-review-12857059)**

**Rating:** 4.5/5.0 stars

_— Katie W._

[Read full review](https://www.g2.com/survey_responses/clerk-ai-review-12857059)

**["Seamless Automated Messaging Integration for Modern Data Pipelines"](https://www.g2.com/survey_responses/clerk-ai-review-12978665)**

**Rating:** 5.0/5.0 stars

_— Fabien V._

[Read full review](https://www.g2.com/survey_responses/clerk-ai-review-12978665)

### [Infinito](https://www.g2.com/products/valuefirst-a-twilio-company-infinito/reviews)

A product of ValueFirst, Infinito is a platform to design multi-channel conversational journeys. With Infinito, thousands of enterprises execute campaigns on Chatbot, Email, RCS Business Messaging, SMS, Voice, and WhatsApp. Infinito enables brands to improve consumer engagement. by creating automation rules based on consumer events. This can include any interaction that a customer has with a brand, entering a customer segmentation, or even if they are at risk of churning. Infinito's drag-and-drop editor simplifies campaign creation and prevents consumers from leaving the brand. Infinito helps enterprises acquire, convert, engage, and delight users with intuitive and personalized conversational experiences. Frost&Sullivan, Gartner, IDC, and G2 have recognized Infinito.

**Average Rating:** 4.4/5.0

**Total Reviews:** 17

#### Who Is the Company Behind Infinito?

- **Seller:** [ValueFirst, a Tanla company](https://www.g2.com/sellers/valuefirst-a-tanla-company)
- **Year Founded:** 2003
- **HQ Location:** Gurugram, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3334dae45acc7a601e98edc441ccd07aa377a805777f5739598721a74c9a0cb5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F78574&secure%5Burl_type%5D=linkedin_company_website)  
508 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 53% Medium, 35% Large

#### What Do G2 Reviewers Say About Infinito?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Infinito, appreciating its straightforward interface and hassle-free operation.
- Users find **easy creation** of email templates and campaigns a significant advantage with Infinito, simplifying their marketing efforts.
- Users enjoy the **availability of easy-to-use templates** in Infinito, making email campaigns simple and efficient.
- Users find the **contact management capabilities** of Infinito effective for planning and executing email campaigns seamlessly.
- Users appreciate the **email tracking feature** of Infinito, finding it invaluable for managing campaigns effectively.

##### Cons

- Users find the **price of Infinito high** compared to other tools, making value a consideration for many.
- Users report **limited data insights** on campaign performance with Infinito, hindering effective monitoring and analysis.
- Users struggle with **segmentation issues** in Infinito, leading to ineffective targeting and poor campaign analysis.
- Users find the **template limitations** in Infinito restrictive and lacking modern design features and variety.
- Users express concern over **limited developer options** in Infinito, restricting potential enhancements and experimentation capabilities.

#### What Are Recent G2 Reviews of Infinito?

**["Email marketing for businesses"](https://www.g2.com/survey_responses/infinito-review-9966073)**

**Rating:** 4.5/5.0 stars

_— Linh T._

[Read full review](https://www.g2.com/survey_responses/infinito-review-9966073)

**["Easy Multichannel Automation with a Powerful Journey Builder"](https://www.g2.com/survey_responses/infinito-review-12739165)**

**Rating:** 5.0/5.0 stars

_— shailendra s._

[Read full review](https://www.g2.com/survey_responses/infinito-review-12739165)

### [Klaviyo](https://www.g2.com/products/klaviyo/reviews)

Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,315

#### Who Is the Company Behind Klaviyo?

- **Seller:** [Klaviyo](https://www.g2.com/sellers/klaviyo)
- **Company Website:** www.klaviyo.com
- **Year Founded:** 2012
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @klaviyo  
22,042 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf0686a2fa7814509c58ab9fe4a619a5e97259e7fe70e0f0c792644be6279c7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2908815%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,983 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 81% Small, 16% Medium

#### What Do G2 Reviewers Say About Klaviyo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Klaviyo, enabling intuitive navigation and efficient email and SMS distribution.
- Users value the **powerful automation** of Klaviyo, facilitating tailored campaigns that drive engagement and revenue effectively.
- Users find Klaviyo's **powerful automation** invaluable for creating tailored campaigns that enhance engagement and boost revenue.
- Users appreciate the **easy integration** of Klaviyo with various platforms, streamlining their marketing efforts effectively.
- Users appreciate the **seamless integrations** of Klaviyo, enhancing campaign scheduling and connectivity with platforms like Zapier.

##### Cons

- Users find Klaviyo to be **expensive** , which can be a barrier, especially for beginners.
- Users find **missing features** in Klaviyo, particularly with SMS and search functions that limit functionality.
- Users face a **steep learning curve** with Klaviyo, requiring considerable time to understand its platform effectively.
- Users find **limited features** in Klaviyo, with superficial updates and basic design options proving to be a drawback.
- Users face **limited and slow customer support** , especially on the free plan, impacting their experience significantly.

#### What Are Recent G2 Reviews of Klaviyo?

**["Klaviyo Makes Email Automation Simple, Powerful, and Reliable"](https://www.g2.com/survey_responses/klaviyo-review-12738916)**

**Rating:** 4.5/5.0 stars

_— Tejas K._

[Read full review](https://www.g2.com/survey_responses/klaviyo-review-12738916)

**["Makes Email Marketing Much Easier"](https://www.g2.com/survey_responses/klaviyo-review-13223904)**

**Rating:** 5.0/5.0 stars

_— Suraj J._

[Read full review](https://www.g2.com/survey_responses/klaviyo-review-13223904)

#### What Are G2 Users Discussing About Klaviyo?

- [What is Klaviyo used for?](https://www.g2.com/discussions/what-is-klaviyo-used-for) - 2 comments
- [What is UTM tracking Klaviyo?](https://www.g2.com/discussions/what-is-utm-tracking-klaviyo) - 3 comments
- [How do you integrate Klaviyo?](https://www.g2.com/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote
- [Does Klaviyo integrate with Shopify?](https://www.g2.com/discussions/does-klaviyo-integrate-with-shopify) - 2 comments
- [Is Klaviyo a CRM?](https://www.g2.com/discussions/is-klaviyo-a-crm)

### [MessageFlow](https://www.g2.com/products/messageflow/reviews)

MessageFlow is a send-it-all platform that makes cross-channel communication easy and effective. Backed by more than 20 years of expertise, it has helped companies connect with their audiences using reliably delivered email and SMS messages. It also supports mobile push notifications, RCS communications, and OTT applications. By integrating all of these messaging methods on a single platform, you can run precisely targeted campaigns at any scale. Security is our top priority. MessageFlow complies with strict ISO standards and GDPR requirements, giving you the confidence that your company’s data is properly protected. Beyond our rigorous security measures, we back you up with a customer service team that's always prepared to help. From transactional messages to long-term engagement strategies, our platform is designed to build lasting customer relationships for the future. With our extensive experience in cross-channel business communication and nearly 100% message deliverability, we will make sure that your brand message reaches the right people at the right time and in the right way.

**Average Rating:** 4.9/5.0

**Total Reviews:** 13

#### Who Is the Company Behind MessageFlow?

- **Seller:** [MessageFlow](https://www.g2.com/sellers/messageflow)
- **Year Founded:** 2022
- **HQ Location:** Berlin, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=58d43b142747241eb608845efce1e1ffd21f1b81cf6cdf4c981a391fdc19feb9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmessageflow&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 43% Medium, 43% Small

#### What Do G2 Reviewers Say About MessageFlow?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **user-friendly interface** of MessageFlow, making SMS campaign management simple and efficient.
- Users value the **user-friendly navigation** of MessageFlow, making campaign management efficient and straightforward.
- Users value the **intuitive user interface** of MessageFlow, finding it easy to navigate and set up.
- Users value the **user-friendly campaign management panel** of MessageFlow, enhancing their mobile marketing efficiency and engagement.
- Users commend the **excellent customer support** from MessageFlow, enhancing their experience with prompt assistance and guidance.

##### Cons

- Users suggest improvements in **reports and customer analytics** for a better overall experience with MessageFlow.
- Users find the **reporting and customer analytics inadequate** , suggesting improvements could enhance their experience with MessageFlow.
- Users find the **reports and customer analytics** in MessageFlow lacking, suggesting there is room for improvement.
- Users find that **reporting and customer analytics** could use significant improvements for better insights and functionality.

#### What Are Recent G2 Reviews of MessageFlow?

**["Intuitive, Flexible, and Fully Supported: MessageFlow Drives Our Marketing Success"](https://www.g2.com/survey_responses/messageflow-review-12682846)**

**Rating:** 5.0/5.0 stars

_— Przemysław R._

[Read full review](https://www.g2.com/survey_responses/messageflow-review-12682846)

**["Helpful Support, Easy Integrations, and Great Performance, to pricey"](https://www.g2.com/survey_responses/messageflow-review-12553460)**

**Rating:** 5.0/5.0 stars

_— Hurom P._

[Read full review](https://www.g2.com/survey_responses/messageflow-review-12553460)

### [OneSignal](https://www.g2.com/products/onesignal/reviews)

OneSignal is a customer engagement platform that enables companies of all sizes to increase retention and revenue through lightning-fast, personalized messaging. OneSignal supports email, push notifications, in-app messaging, SMS, Apple's Live Activities, and other channels via Webhooks. The platform is fast and easy for Developers to set up, and features an intuitive interface so Marketers are empowered to send messages without additional developer time. In addition to offering critical integrations, OneSignal also features an open API to allow greater messaging flexibility.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,212

#### Who Is the Company Behind OneSignal?

- **Seller:** [OneSignal](https://www.g2.com/sellers/onesignal)
- **Company Website:** www.onesignal.com
- **Year Founded:** 2014
- **HQ Location:** San Mateo, California
- **Twitter:** @onesignal  
5,546 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe20299d5af7ab13f987a78c9418499809285f06941ea36896bdbbed88c96e2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6424376%2F&secure%5Burl_type%5D=linkedin_company_website)  
167 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 52% Small, 24% Medium

#### What Do G2 Reviewers Say About OneSignal?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of OneSignal, enabling quick setup and effortless notification management across platforms.
- Users love the **ease of setting up notifications** on OneSignal, enhancing user engagement with real-time analytics.
- Users love the **easy setup and cross-platform notifications** of OneSignal, appreciating real-time engagement analytics.
- Users find the **easy setup** of OneSignal significantly simplifies sending notifications and managing user engagement.
- Users love the **automation features** of OneSignal, enabling efficient multichannel strategies and seamless content distribution.

##### Cons

- Users find **missing features** in OneSignal, such as improved segmentation and better popup management, limiting its effectiveness.
- Users find there is a **learning curve** that makes understanding features and integration somewhat challenging at first.
- Users find the **limited features** of OneSignal hinder their ability to create diverse and complex messaging options efficiently.
- Users find OneSignal to be **expensive** , as many advanced features require a paid plan, limiting accessibility for beginners.
- Users experience **notification issues** with OneSignal, finding unreliable delivery and challenges with VOIP notifications across devices.

#### What Are Recent G2 Reviews of OneSignal?

**["Very nice"](https://www.g2.com/survey_responses/onesignal-review-12977679)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/onesignal-review-12977679)

**["Complete package - covers everything and eliminates complexity"](https://www.g2.com/survey_responses/onesignal-review-13193354)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/onesignal-review-13193354)

#### What Are G2 Users Discussing About OneSignal?

- [What is OneSignal used for?](https://www.g2.com/discussions/what-is-onesignal-used-for) - 4 comments, 4 upvotes

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[Browse RCS Business Messaging Themes](/categories/rcs-business-messaging/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 27, 2025

Rich communication services (RCS) business messaging software allows organizations to send dynamic and interactive messages that go far beyond standard [SMS marketing software](https://www.g2.com/categories/sms-marketing). RCS messages contain rich media such as carousels, videos, cards, high-resolution images, branded templates, and more, creating engaging messages that are delivered directly to consumers via their mobile devices. The RCS messaging protocol enables enhanced messaging experiences, offering opportunities for more advanced analytics to track message delivery, engagement, customer journeys, and conversions.

Unlike SMS, RCS provides a branded and verified communication channel between businesses and consumers. To enable RCS business messaging (RBM), organizations must complete RCS agent registration and verification, a process managed by mobile carriers and approved verification authorities to confirm the business’s identity, brand information, and message content compliance. Once approved, messages are sent from a verified sender profile that displays brand identifiers such as names, logos, and checkmarks. This process ensures secure message delivery, builds consumer trust, and drives stronger engagement and long-term brand loyalty.

These tools are commonly used by marketing teams to run promotional campaigns or create personalized customer journeys that encourage customers to engage and take action. Customer support teams also leverage RCS as a two-way messaging channel by employing RCS agents to interact with customers in real-time.

RCS business messaging software works alongside other mobile communication tools, such as SMS marketing software, [mobile marketing software](https://www.g2.com/categories/mobile-marketing), [push notification software](https://www.g2.com/categories/push-notification), and [WhatsApp marketing software](https://www.g2.com/categories/whatsapp-marketing), serving as an additional [marketing automation](https://www.g2.com/categories/marketing-automation) channel.

To qualify for inclusion in the Rich Communication Services (RCS) Business Messaging software category, a product must:

- Deliver interactive, branded messaging that contains rich media (e.g., videos, cards, carousels, buttons, structured replies, etc.), providing an app-like experience beyond standard SMS
- Provide companies with a customizable, branded, and verified sender business profile with a name, logo, and checkmark
- Support transactional alerts (like reminders and notifications), promotional campaigns, and conversational RCS for two-way messaging
- Offer real-time analytics and reports that track delivery, open rates, engagement, and conversion actions

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