---
title: Okendo Reviews
meta_title: 'Okendo Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 477 reviews by the users' company size, role or industry
  to find out how Okendo works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 477
  scale: '5'
date_modified: '2026-09-26'
parent_category:
  name: E-Commerce
  url: https://www.g2.com/categories/e-commerce
---


# Okendo Reviews
**Vendor:** Okendo  
**Category:** [Review Management Software](https://www.g2.com/categories/review-management-software)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 477  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About Okendo
Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 19,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage.



## Okendo Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users find Okendo's **ease of use** beneficial, making setup and integration seamless with Shopify's functionalities. (183 reviews)
- Users commend Okendo's **exceptional customer support** , appreciating the quick responses and helpful resources throughout their experience. (159 reviews)
- Users value the **seamless Shopify integration** of Okendo, enhancing brand flexibility and user experience effectively. (128 reviews)
- Users appreciate Okendo's **seamless Shopify integration** , powerful segmentation, and exceptional customer service enhancing their overall experience. (119 reviews)
- Users find the **easy setup** of Okendo extremely helpful, allowing for a quick and straightforward implementation process. (96 reviews)
- Users highly value Okendo's **seamless Shopify integration** , enhancing customization and functionality for ecommerce brands. (93 reviews)
- Users find **easy integrations** with Okendo, enabling seamless management and customization of customer reviews for ecommerce success. (86 reviews)
- Setup Ease (84 reviews)
- Integrations (78 reviews)
- Intuitive (67 reviews)

**What users dislike:**

- Users feel the **limited customization** options in Okendo restrict design flexibility and analytical depth for better decision-making. (29 reviews)
- Users express frustration over **missing features** in Okendo, limiting automation and user experience during multi-store management. (26 reviews)
- Users wish Okendo's pricing were **a little cheaper** , even though they find it competitive and fair. (24 reviews)
- Users find a **lack of customization** in Okendo, affecting their branding and overall user experience. (21 reviews)
- Users experience **usage difficulties** with Okendo, citing a complex interface and limitations in automation and multi-store management. (18 reviews)
- Not User-Friendly (12 reviews)
- Users experience **miscommunication issues** regarding policies and review management, leading to confusion and inconvenience. (12 reviews)
- Poor Usability (11 reviews)
- Users find the **difficult setup** process challenging, especially with Google reviews integration and installation quirks. (10 reviews)
- Integration Issues (10 reviews)

## Okendo Reviews
  ### 1. Seamless Klaviyo integration & Trusted Partner For OENA®

**Rating:** 5.0/5.0 stars

**Reviewed by:** James D. | Co-Founder & CTO, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 21, 2026

**What do you like best about Okendo?**

Okendo is a genuinely strong partner for us at OENA® and integrates seamlessly with Klaviyo, which is where the real value shows up. The native sync between reviews, UGC and Klaviyo profiles makes it easy to build segments and flows based on real customer sentiment and behaviour, rather than just basic purchase data. The widget customisation, questions and attributes are straightforward to set up, and the whole experience feels lightweight for the customer but powerful on the backend for our marketing team. Overall it’s reliable, fast, and fits neatly into our existing tech stack rather than feeling like another bolt‑on tool.

**What do you dislike about Okendo?**

One area that could be improved is the pricing and feature tier structure. At the moment it feels a bit fragmented, with useful capabilities spread across different plans in a way that isn’t always intuitive. A simpler, more progressive tiering model would make it easier to understand what you’re getting at each level and help smaller or growing brands access the features that actually move the needle, without having to jump straight into an enterprise-style plan.

**What problems is Okendo solving and how is that benefiting you?**

At OENA®, we partner with brands that are serious about building trust through customer feedback. While some of them also use loyalty features, they primarily rely on Okendo as their reviews engine — collecting, showcasing and activating customer reviews to drive higher conversion and stronger social proof across their storefronts and lifecycle marketing. Okendo gives them a structured way to turn real customer voices into an asset, rather than just a nice-to-have widget buried on the product page.

  ### 2. Seamless Shopify Integration and Customizable Reviews with AI Summaries

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nish M. | Global eCommerce Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 01, 2026

**What do you like best about Okendo?**

We were able to deliver the review experience for customers that we’ve always wanted, including fit information and AI summaries within reviews. The Okendo team also worked closely and quickly with us to migrate from our previous reviews platform, making the transition seamless.

The widget UI is customisable and allows us to collect data for attributes easily tailored to each product category. The pricing for the platform was competitive. Okendo integrates seamlessly with our Shopify techstack across CRM, Customer Service etc.

**What do you dislike about Okendo?**

During onboarding, there were certain areas they said they would be able to take care of for us, but they ultimately weren’t able to. Nothing critical to launch.

**What problems is Okendo solving and how is that benefiting you?**

These are the new features that Okendo has helped us deliver within reviews:
-Fit Guide slider to help customers understand how products fit
-Customers can share their usual size and size purchased
-Grouped reviews across product colourways/styles
-AI-generated review summaries to help customers quickly understand key feedback

  ### 3. Fast Review Syndication Across Markets with Truly Helpful Account Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kirstie C. | Global Ecommerce Executive, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 28, 2026

**What do you like best about Okendo?**

One of the standout features is the syndication of reviews across all markets, which makes it so much quicker and easier to build up a strong volume of reviews. Our account manager is also incredibly helpful and regularly suggests new ways we can make the most of the platform.

**What do you dislike about Okendo?**

I find it confusing when a product URL gets changed. Sometimes I notice that reviews still syndicate across other markets, and other times they don’t, which makes it hard to know what to expect. Overall, the review upload process is the main thing I would improve, but it’s still the easiest platform to use for this.

**What problems is Okendo solving and how is that benefiting you?**

Okendo helps us efficiently build a strong volume of customer reviews across multiple markets. Review syndication saves us significant time and effort, while ensuring customers have access to plenty of authentic social proof. Our account manager is also very proactive and regularly suggests new ways we can use the platform, helping us get more value from it.

  ### 4. Effortless Setup and Excellent Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Meghan C. | Business owner, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 10, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Okendo?**

I find Okendo incredibly easy to use, set up, and maintain, which makes my experience with the software seamless and efficient. I value the good interaction it offers, which enhances my workflow and boosts productivity. The customer support is great, always providing the assistance I need promptly and effectively, which reassures me whenever I encounter issues or have questions. The initial setup was very easy and well-supported, eliminating any potential frustration or delays in getting started with the tool. These aspects together make Okendo an invaluable addition to my suite of tools, enhancing my ability to manage reviews and referrals effortlessly.

**What do you dislike about Okendo?**

N/A I am very happy with my experience with Okendo

**What problems is Okendo solving and how is that benefiting you?**

I use Okendo to build social proof and boost customer confidence, with automation flows enhancing efficiency. It's easy to set up, use, and integrate with Klaviyo and Shopify, ensuring seamless operations and excellent customer support.

  ### 5. A Breath of Fresh Air for Customer Retention

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gigi G. | Customer Service and Wholesale Account Manager, Public Relations and Communications, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 25, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Okendo?**

What I like best about Okendo is the combination of an incredibly user-friendly, fully integrated platform and a truly exceptional team. Their team was beyond amazing throughout the entire process. They were responsive, knowledgeable, supportive, and honestly a breath of fresh air to work with. They made every step feel seamless and were always willing to help whenever we had a question.

The platform itself is intuitive, easy to navigate, and integrates beautifully with our existing systems. Okendo has made managing our reviews and loyalty program so much simpler and more efficient. Between the powerful functionality and the outstanding level of support, our experience with Okendo has exceeded our expectations!

**What do you dislike about Okendo?**

There’s very little to dislike about Okendo, but if I had to point something out, it would be that some of the more advanced customization options require a bit of technical knowledge or developer support. It would be great to see even more flexibility built into the dashboard for non-technical users. That said, their support team is always quick to help if anything comes up.

**What problems is Okendo solving and how is that benefiting you?**

Okendo is helping us address one of our biggest challenges: increasing customer retention and repeat purchases. Their rewards and referral programs give our customers meaningful reasons to return, while their quizzes and surveys help us better understand their preferences and create more personalized experiences.

These tools have been invaluable in helping us strengthen customer relationships, increase engagement, and turn first-time shoppers into loyal, long-term customers. Having all of these capabilities integrated into one user-friendly platform also makes it much easier for our team to manage and optimize our retention strategy.

  ### 6. Intuitive, User-Friendly Okendo with a Team That Does the Heavy Lifting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angelica K. | Marketing Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 13, 2026

**What do you like best about Okendo?**

Okendo is very intuitive and user-friendly, and it doesn’t feel like we need a developer just to use it. The Okendo team has been doing most of the legwork, which takes a lot off my team’s plate.

**What do you dislike about Okendo?**

No issues so far. We haven’t had any complaints.

**What problems is Okendo solving and how is that benefiting you?**

Okendo is helping us collect and display authentic customer reviews at scale, which builds trust with new shoppers browsing our product pages. Before Okendo, we didn't have a streamlined way to gather structured product feedback, things like fit and sizing accuracy, ease of installation, and fabric quality and durability, all of which matter a lot for a product category like ours (replacement canopies and outdoor structure covers) where sizing and installation questions are common pain points for customers.

Having these specific review attributes gives shoppers the confidence to buy the right size and understand what to expect before installing, which has helped reduce pre-purchase questions and hesitation. It's also given us valuable, organized feedback we can use internally to improve product descriptions and identify any recurring issues by product line.

On the technical side, the integration with our Shopify site was smooth, and their support team (shoutout to Garrett) has been responsive when we've needed adjustments, like fixing display details on the review widget.

  ### 7. Okendo’s Seamless Integrations Boosted Our Loyalty, Reviews, and Referrals

**Rating:** 5.0/5.0 stars

**Reviewed by:** Morgan O. | Senior Ecommerce Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 05, 2026

**What do you like best about Okendo?**

I like that Okendo can seamlessly integrate Review, Loyalty, and referral all in one platform AND integrate with so many of our other tech stacks. The biggest reason we switched from our previous platform was because of their vast list of integrations. Since switching, we have seen an increase in our loyalty program users & reviews. We were also able to launch a referral program so our customers can benefit from telling their friends about our brand.

The platform was not only super easy for me to setup, it's also so easy for our older customer base to use. Since launching, we have seen less questions about how to redeem rewards and more people actually redeeming their rewards. It's great to see the increase in performance. 

Okendo is also very price competitive. We were able to get a similar price to our last platform, and this came with referral and in store integrations. 

Any issues we've had with the set up process were quickly remedied by  our onboarding manager. Our current account manager has also helped us refine and improve the program. They also have a very useful AI chatbot that allows me to resolve most of my technical problems before I need to ask for additional help.

**What do you dislike about Okendo?**

A small percentage of our base didn't have their points from past purchases added to their account during the back dating process, but Klaviyo read that they had X amount of points. This lead to some customer confusion and we had to manually adjust quite a few accounts. We aren't sure why this happened, so it was a little bit of a pain during the launch process. Other than that, we haven't run into any issues with the platform that we haven't been able to resolve.

**What problems is Okendo solving and how is that benefiting you?**

The biggest reasons we chose Okendo was because it had referral, reviews, and loyalty all in one platform and they do then all really well! Other platforms are either great and loyalty or great at reviews. We wanted to condense our tech stack and that's why we chose Okendo. 

The other biggest reason was it's in store integration. We have a really loyal fanbase that stops by our store and shops online and we wanted to make sure they were rewarded for both.

  ### 8. Okendo’s Unmatched Reporting Dashboard and Effortless Drag-and-Drop Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sydney M. | Senior Manager of DTC, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 03, 2026

**What do you like best about Okendo?**

What ultimately made us switch to Okendo was its reporting dashboard (unmatched for the price), its drag and drop interface allows us to save hours on external dev support, and the highly involved support team makes it extremely difficult to ever lift a finger.

**What do you dislike about Okendo?**

At the moment, I can’t think of any specific feature to call out. Any bumps in the road we’ve come across have been handled promptly, and the Okendo team has also noted them for future reference.

**What problems is Okendo solving and how is that benefiting you?**

We had a lot of issues with our previous loyalty provider, and Okendo has solved many of them. Between black-box reporting, the need for expensive external development hours, and a lack of customer support, we were constantly running into roadblocks - most of that has been alleviated with Okendo. Their team is very hands-on, and if something isn’t available within the platform, they’re receptive to getting it for us through their internal team. Budget constraints have also affected us deeply this year, and Okendo has been immensely cost-effective compared to the other loyalty programs we considered.

  ### 9. Easy Customer Feedback Reviews with Helpful Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pedro G. | Customer Service Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 03, 2026

**What do you like best about Okendo?**

Love how easy it is to review the feedback received by customers and how easy it is for our customers to also provide feedback. The additional information we have collected from our customer has been great in determining how to best assist them. Support we receive has also helped us find better ways of collecting data.

**What do you dislike about Okendo?**

We would love to have a self help option for grouping styles together instead of sending over a list.

**What problems is Okendo solving and how is that benefiting you?**

We love using the option where details are collected from the customer. it provides other customers who are thinking of ordering the items a bit more insight into who the person reviewing is and how they would compare to themselves. This helps customers make a decision on their size and whether the product would be good for them too.

  ### 10. User-Friendly Platform with Seamless Onboarding and Responsive Okendo Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carrie H. | Production Planning Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 28, 2026

**What do you like best about Okendo?**

The platform is very user-friendly and easy to navigate. The onboarding process was smooth, and we launched on schedule. The Okendo team communicated clearly throughout the implementation and was always quick to respond to any questions or requests, making the entire process seamless.

**What do you dislike about Okendo?**

The platform is missing a few features that would be valuable for our business. For example, it does not support employee reviews or review giveaway campaigns. It also does not offer a public-facing tag or badge to identify incentivized reviews or employee reviews, which would help provide greater transparency for customers.

**What problems is Okendo solving and how is that benefiting you?**

Almost everything has been an improvement compared to our previous platform. Our old platform required a lot of technical knowledge. It often felt like you needed to be a developer just to complete basic tasks. As a small team, we don't have those resources.

Okendo is much more intuitive and user-friendly. One of the biggest improvements is how easy it is to find and manage product reviews. Previously, we had to search by product ID, which meant first locating the ID in a separate system before we could even find the reviews. It was a very time-consuming and inefficient process. With Okendo, managing reviews is much faster and more straightforward, allowing our team to work much more efficiently.

  ### 11. Seamless Migration and Outstanding Support from the Okendo Team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shaina M. | Ecommerce Product Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 21, 2026

**What do you like best about Okendo?**

Since day one, the Okendo team has been available and supportive. Garrett initially onboarded us for reviews after many terrible years with Shopper approved. More recently he helped us move our quiz from Quiz Kit to Okendo; which was an incredibly seamless transition. Chase was the person who I initially connected with when we wanted to start moving our quiz and surveys over, he was great too! Overall, what I appreciate the most about Okendo as a tool and the people that work here is that no one is pushing you to try new products/features, there's no need to. Okendo is a great tool on it's own and the people I've worked with like Garrett, Chas and Steven make it more enjoyable to work with.

**What do you dislike about Okendo?**

There is nothing I dislike about Okendo.

**What problems is Okendo solving and how is that benefiting you?**

Surveys: Grouping product reviews has been a great help for our bundled products, customer service team being able to effortlessly monitor new incoming reviews. 

Quizzes: The okendo quiz loads much faster that any other quiz software, the ease of use and customizations is are a huge win!

Surveys: Exit surveys for UX research, post purchase surveys. We want to use surveys more!

  ### 12. Cutting-Edge Features with an Intuitive, Easy-to-Navigate Backend

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dallas P. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 03, 2026

**What do you like best about Okendo?**

They're on the cutting edge with their program and have features that really set them apart from the competition. The back end is also very intuitive and simple to navigate.

**What do you dislike about Okendo?**

I wish there was an AI tool for brands to use on the backend that would identify recurring themes or product-specific complaints. Right now we rely heavily on returns for this, but I wish there was a way that Okendo would flag these things based on review and sentiment.

**What problems is Okendo solving and how is that benefiting you?**

Okendo has filled the gap and need for social proof on our site and helps us leverage that content in our marketing. It also links all that data on the customer profile, so we can see exactly who our customer is and what she is saying about our brand.

  ### 13. Outstanding Okendo Support Made Setup Smooth

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jennifer S. | E-Commerce Specialist, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 16, 2026

**What do you like best about Okendo?**

What I like most about Okendo is the support and guidance we received throughout the setup and implementation process. Amber and Shiela have been especially helpful - they’ve been responsive, knowledgeable, and always willing to assist whenever we had questions or needed clarification. Okendo has been a valuable investment for us, especially with the support we’ve received throughout the implementation and ongoing use of the platform. Amber Smith has been incredibly helpful during the implementation process, patiently answering our questions and guiding us through the setup to ensure everything was configured properly.

We also appreciate the support from Shiela Sevilleno, who has been very helpful during our quarterly check-in by answering our questions and providing guidance. We’re looking forward to continuing to work with her and the Okendo team as we further optimise and get more value from the platform.

**What do you dislike about Okendo?**

One area that could be improved is having more flexibility and self-service options for certain customisations, as some changes still require additional support or guidance.

**What problems is Okendo solving and how is that benefiting you?**

Okendo is helping us solve the challenge of improving customer engagement and retention by giving us a better way to reward and connect with our customers.

  ### 14. Great User Experience and CSM Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carlie C. | Group CRM Manager ANZ, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 14, 2026

**What do you like best about Okendo?**

The overall user experience is great, and having a clear view of our account as soon as we log in is incredibly helpful. I also really appreciate the support from our dedicated CSM, who helps ensure we’re getting the full benefit of the platform.

**What do you dislike about Okendo?**

Not being able to merge "Shop" reviews into the correct product is a little frustrating. Eg. A customer reviews a product they received as a gift with purchase, but we like to merge that review into the actual product that is shoppable on the site.

**What problems is Okendo solving and how is that benefiting you?**

We previously found it hard to manage reviews across multiple pages but now Okendo makes that easy with a single activity log of reviews in one place, as they happen.

  ### 15. Okendo: Effortless Photo & Video Reviews That Build Shopper Trust

**Rating:** 4.5/5.0 stars

**Reviewed by:** Indar C. | Global Head Of Ecommerce, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 30, 2026

**What do you like best about Okendo?**

What I like most about Okendo is how easy it makes collecting high-quality, detailed reviews. Instead of just getting standard text, it allows our customers to easily upload photos and videos and share specific attributes (like fit or sizing). This gives future shoppers way more confidence and builds genuine trust on our product pages.

**What do you dislike about Okendo?**

The out of the box reporting gives you all the core metrics you need to track performance, but the custom filtering and deep dive analytics could be a bit more robust. It handles the day to day data perfectly well, but making highly specific, granular custom reports isn't always as intuitive as the rest of the platform.

**What problems is Okendo solving and how is that benefiting you?**

It solves the issue of clunky, fragmented customer feedback tools that slow down a site or look out of place. Okendo gives us a streamlined, automated way to gather high quality reviews and rewards in one cohesive system. The benefit to our team is massive efficiency it integrates beautifully with the rest of our tech stack, requires very little manual oversight, and consistently generates the authentic content we need to drive revenue.

  ### 16. Seamless Okendo + Klaviyo Integration for Smarter, Timely Review Requests

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gabriela M. | Project Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 11, 2026

**What do you like best about Okendo?**

Okendo integrates seamlessly with our Klaviyo flows, which has been the biggest win for us. We're able to trigger review requests dynamically based on real subscription and fulfillment events, so customers only get asked for a review once they're actually eligible, instead of on a fixed timer that doesn't account for delivery timing. This has made our post-purchase email sequence feel a lot more relevant and less spammy.

Overall, for a subscription-based DTC brand like ours, Okendo's flexibility around triggers and its native Klaviyo/Shopify integration are what stand out most.

**What do you dislike about Okendo?**

The main friction point for us has been getting review request links to work dynamically across different triggers, it took some back-and-forth to set up correctly. Nothing major, just a bit of a learning curve upfront.

**What problems is Okendo solving and how is that benefiting you?**

Okendo solves the problem of collecting authentic reviews at the right moment in the customer journey, instead of guessing when someone's actually used the product. By tying review requests to real subscription and fulfillment triggers, we get higher-quality, more relevant reviews with less manual effort. That social proof then shows up directly on our product pages, which helps new visitors trust the brand faster and convert into their first subscription.

  ### 17. 6+ Years Using Okendo and Still Very Happy With It

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mariana F. | Process Tech Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 26, 2026

**What do you like best about Okendo?**

Okendo’s platform is super user-friendly. The subscription widget is easy to set up and looks beautiful, and the Quizzes and Surveys are great for collecting customer feedback and driving sales. It also has a great Klaviyo integration that really helps us target customers and is super helpful for our team.

Their support team is always there to help, whether through chat or email. We rarely have any problems, but when we do, they jump in quickly to help and fix things. Our account manager is amazing, and if you need any kind of migration (we’ve done one for Quizzes) they do all the heavy lifting so you don’t have to worry. The whole team always listens to our feedback whenever we need something changed or improved 🙌

We’ve been working with Okendo for over 6 years, and it really makes our job easier. We’re really happy with the platform and the team behind it ❤️

**What do you dislike about Okendo?**

I don’t have any major complaints. Any time we’ve had a request or feedback regarding the product, the Okendo team has listened, and usually we can see the improvements implemented a few months later. It really feels like they take customer feedback and needs seriously.

**What problems is Okendo solving and how is that benefiting you?**

We use Okendo Reviews, Quizzes, and Surveys. 
Reviews help us collect and show real customer feedback on our store, which is super important for building trust, Quizzes help us to drive sales and Surveys let us hear directly from customers and understand what they like, what they need, or what we can improve.

  ### 18. Okendo’s Customization, Integrations, and Brilliant Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sumedha T. | Retail Team and Inventory Lead, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 12, 2026

**What do you like best about Okendo?**

We use Okendo for reviews and quizzes. Absolutely love the customization, GA4 tracking, different review email flows, quiz builder and also the support from the team, especially Shiela was brilliant. They support heaps of different integrations as well, we have our Gorgias CX connected to Okendo and also works seamlessly with Klaviyo. The UI of the app is great to navigate.

**What do you dislike about Okendo?**

The pricing does scale up as you scale but always keep an eye out on how many credits you need, the Okendo team is great with helping if you need to upgrade/downgrade.

**What problems is Okendo solving and how is that benefiting you?**

Review collection has become seamless and the widgets look great on the website. The quiz has been super beneficial for us and was very easy to set up.

  ### 19. Okendo Makes Collecting and Displaying Customer Reviews Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** August 27, 2026

**What do you like best about Okendo?**

Okendo makes it easy to collect, manage, and display customer reviews. I especially like how straightforward the platform is to use and how easily we can incorporate reviews into our product pages to help build customer trust.

**What do you dislike about Okendo?**

I haven’t experienced anything that I particularly dislike about Okendo.

**What problems is Okendo solving and how is that benefiting you?**

Okendo makes it easy to collect, manage, and display customer reviews, which saves us time and gives us a more organized way to manage customer feedback. One of the biggest benefits is being able to showcase real photos from real customers. For our products, seeing how the product looks and fits in a real setting is especially valuable because customers want to feel confident that they are purchasing the right product.

The reviews and customer photos help build trust and credibility, especially for shoppers who may be unfamiliar with our brand. They also give potential customers a better understanding of the product and what they can expect before making a purchase. Overall, Okendo helps us create more social proof, increase customer confidence, and provide a better shopping experience.

  ### 20. Easy-to-Use, Flexible Quizzes and Reviews with Seamless Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erica T. | Senior Manager, Ecommerce & CRO, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 12, 2026

**What do you like best about Okendo?**

Okendo Quizzes has been easy to use and very admin-driven, making it simple for our team to build, manage, and iterate without needing much technical support. The platform is flexible and intuitive, and the Okendo team has been hands-on in helping us customize the experience to fit our brand. Chelsea was especially helpful in guiding us through strategy, setup, and early optimization, which made the launch process much smoother.

We also use Okendo for reviews, and the process there is just as seamless and easy to manage, which helps keep everything centralized and efficient for our team.

What’s been most helpful is how straightforward it is to launch and optimize experiences quickly, while still having the ability to tailor them to our specific goals.

**What do you dislike about Okendo?**

There are some limitations to what can be done out of the box, in some cases making it hard to achieve customizations.

**What problems is Okendo solving and how is that benefiting you?**

Okendo helps us centralize and simplify both our quizzes and reviews in one platform, reducing the need for multiple tools. It solves the challenge of collecting customer insights and UGC in a structured, easy-to-manage way that doesn’t require heavy technical resources from our team.

For quizzes, it enables us to quickly build and iterate on guided shopping experiences that feel tailored to our brand while staying admin-friendly. For reviews, it streamlines collection and management, making it easy to consistently capture and surface customer feedback.

  ### 21. Intuitive and Aesthetic, Yet Needs Better Analytics

**Rating:** 5.0/5.0 stars

**Reviewed by:** Seth H. | Customer Support Specialist, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 27, 2026

**What do you like best about Okendo?**

I really like the easy-to-use interface and the cleaner aesthetic that Okendo provides to our website. The intuitive platform makes managing customer reviews and displaying them much more effortless and less time-consuming. The streamlined dashboard enables our team to access reviews, moderate feedback, and manage content without needing extensive knowledge of the software. For our customers, this cleaner look boosts social proof and aids in purchasing decisions, making them feel more confident. It's a big plus that this overall improves the team's workflow and enhances the shopping experience.

**What do you dislike about Okendo?**

It would be more helpful to have more intuitive reporting and analytics. Making it easier to understand which reviews, customer attributes, or user-generated content are having the biggest impact on customer conversion, and then what those percentages would be. We would love to see reporting of the analytics become more actionable and easier to interpret. It would be more helpful to have a clear view of how the reviews directly impact key metrics like conversion rate, average order value, and repeat purchases.

**What problems is Okendo solving and how is that benefiting you?**

Okendo improves our customer experience by providing easy access to rewards points and customer reviews, boosting conversion rates. It simplifies managing and displaying reviews with an intuitive interface, enhancing team workflow and building customer confidence with a clean website aesthetic.

  ### 22. Effortless Reviews, Stellar Support

**Rating:** 3.5/5.0 stars

**Reviewed by:** Zakir I. | Director, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from English using AI.

**Reviewed Date:** February 08, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Okendo?**

I find the technology behind Okendo great as it is built with purpose and easy to use. The support team are very helpful. I especially like the feature of reviews with customer images, as they are really powerful for us and potential buyers to see the real benefits from other customers. The initial setup of Okendo was very easy for my team.

**What do you dislike about Okendo?**

I find the referrals feature quite basic. It could be more interactive and more social-led.

**What problems is Okendo solving and how is that benefiting you?**

I use Okendo to gather solid reviews with images and generate customer quizzes quickly to reactively survey our customers.

  ### 23. Okendo Turns Shopper Feedback Into High-Converting Social Proof for Shopify Brands

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 18, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Okendo?**

Okendo stands out as an exceptional customer marketing platform that empowers Shopify brands to build deep consumer trust and significantly boost conversion rates. By seamlessly transforming everyday shopper feedback into high-converting social proof, the app has become an indispensable asset for modern e-commerce merchants. Its polished storefront presentation and strategic focus on rich customer data make it a standout solution for any team looking to elevate their brand's online presence.

**What do you dislike about Okendo?**

As with any rapidly scaling platform, Okendo has a few operational touchpoints with room for continued refinement, particularly around onboarding support and billing clarity. Fast-growing merchants may experience minor friction during technical migration or encounter swift billing tier shifts as order volumes surge. However, these growing pains are easily navigated thanks to Okendo’s extensive self-serve knowledge base, and the team's ongoing commitment to expanding customer success resources ensures these backend processes continue to improve.

**What problems is Okendo solving and how is that benefiting you?**

Beyond review gathering, Okendo offers robust reporting and analytics that turn raw feedback into strategic business intelligence. The reporting engine clearly tracks key performance indicators, helping brands measure the direct financial impact of social proof on conversion funnel performance. Features like smart sentiment analysis give teams immediate visibility into product performance trends, saving countless hours of manual effort and enabling merchants to make informed product decisions quickly and confidently.

  ### 24. Strong Loyalty & Referral Platform with Excellent Account Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 14, 2026

**What do you like best about Okendo?**

The biggest strengths for us are the overall value, flexibility, and support from the Okendo team. We currently use Okendo across 12 Shopify stores for our loyalty/rewards and referral programs, and the commercial value we receive for the setup has been excellent.

The platform gives us a good foundation for managing customer loyalty and referrals, while the Okendo team has been very helpful in understanding our requirements and suggesting ways to improve participation and revenue from the programs.

Our account manager, Roy, has been particularly helpful and responsive. We regularly connect with the team, and they proactively share recommendations around promoting the loyalty program, increasing engagement, and maximizing the revenue potential from the program.

**What do you dislike about Okendo?**

There were a few areas where we have found the platform lacking certain advanced features or flexibility that would be useful for our specific business requirements. Some requests have also taken longer than expected to resolve.

However, in most cases, the Okendo team has been willing to work with us and provide a workaround or alternative approach, which has helped us continue moving forward.

**What problems is Okendo solving and how is that benefiting you?**

Okendo helps us manage and scale our customer loyalty, rewards, and referral programs across multiple Shopify stores without having to build and maintain these capabilities ourselves.

It gives us a centralized way to manage customer rewards and referrals, encourage repeat purchases, and improve customer engagement. The platform also provides flexibility to run different loyalty initiatives and promotions while giving us better visibility into customer participation and program performance.

  ### 25. Seamless Review Automation, Responsive Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Holden B. | COO, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 10, 2026

**What do you like best about Okendo?**

I appreciate using Okendo because their AI chatbot is helpful when I can't figure out what to do, and if it can't assist, I can easily get a human agent who usually responds quickly to solve my issues, keeping a live thread going between email and live chat, ensuring all my issues have been solved over the months. Okendo automates product review collection, including media and text fields, and presents reviews for approval. It allows me to moderate reviews and reply, displaying them publicly. I appreciate that it does exactly what I need without bothering me, and it just works; even set-up was pretty easy.

**What do you dislike about Okendo?**

nothing at the moment, but big price jump from the first to second paid tiers.

**What problems is Okendo solving and how is that benefiting you?**

I use Okendo to automate product review collection, including media and text, and approve or respond to reviews publicly, streamlining the process.

  ### 26. Freyja & the Okendo Team Were Incredible to Work With

**Rating:** 5.0/5.0 stars

**Reviewed by:** Saskia C. | Digital Marketing & E-Commerce Coordinator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 12, 2026

**What do you like best about Okendo?**

We recently worked with Freyja and the Okendo team on creating a new hair quiz for our website, and the entire experience was amazing from start to finish.

The Okendo team as a whole was such a pleasure to work with - organised, collaborative, and genuinely invested in delivering a great result. We’re so happy with how the quiz turned out and really appreciate all the time, care, and effort that went into bringing it to life.

**What do you dislike about Okendo?**

Nothing! The team was such a pleasure to work with.

**What problems is Okendo solving and how is that benefiting you?**

Our hair quiz on our website hadn't been updated in a few years and the Okendo team worked with us to create a great new quiz. Freyja led the project and was incredibly patient, understanding, and attentive throughout the whole process. She really took the time to understand exactly what we wanted and was always happy to make any changes or refinements along the way.

  ### 27. Complete custom solution with professional support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 17, 2026

**What do you like best about Okendo?**

The tools are really well thought through, and the team was willing to put in the effort to implement the solution exactly as we needed and wanted. Throughout the onboarding and implementation process, everything felt professional, and our contacts were consistently helpful; suggesting improvements and checking in with us even after the implementation was done. The UI is easy to understand, intuitive and navigate and we could connect it easily with the rest of our tool stack. Overall, it feels like a complete solution and so we think the cost is justified.

**What do you dislike about Okendo?**

The only thing that we disliked was the time it took to implement our custom solution, which was longer than expected and communicated.

**What problems is Okendo solving and how is that benefiting you?**

We're using Okendo mainly for the reviews and loyalty program. Their tools have helped us get new customers and reward the loyal ones.

  ### 28. Reliable, Intuitive Reviews That Feel Premium and On-Brand

**Rating:** 4.5/5.0 stars

**Reviewed by:** Polly I. | Digital Operations Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 05, 2026

**What do you like best about Okendo?**

What stands out most to us is how reliable and intuitive the platform is. As a brand that prioritizes sustainability and a clean aesthetic, we needed a way to showcase social proof without it feeling “cluttered” or distracting. Okendo lets us shape the review experience so it feels premium, stays streamlined, and aligns closely with our brand ethos.

**What do you dislike about Okendo?**

If I had to nitpick, I’d say the onboarding process felt a bit drawn out. It was stretched across several calls when it probably could have been condensed into two: one to align on brand intent and technical requirements, and a second to walk through and review the final implementation.

**What problems is Okendo solving and how is that benefiting you?**

The biggest win for us has been a noticeable drop in our return rate. By featuring detailed customer reviews and photos directly on the product page, shoppers get a much clearer sense of fit and quality before they purchase, which has helped set expectations more accurately.

  ### 29. Performance Insights Dashboard Speeds Up Customer Experience Decisions

**Rating:** 4.5/5.0 stars

**Reviewed by:** Joe H. | Customer Experience & Marketing Lead, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 04, 2026

**What do you like best about Okendo?**

Adding the Performance Insights dashboard has been a huge upgrade for us. It’s very user-friendly, and it lets me combine their high-level sentiment data with our own internal metrics so I can make customer experience decisions faster.

**What do you dislike about Okendo?**

I really wish the platform offered more native analysis around specific review themes. Right now, I have to export our review data and run it through a separate AI tool just to identify recurring topics or product-specific complaints. A built-in “theme engine” that could automatically cluster feedback into clear categories like “fit,” “durability,” or “packaging” would save me a lot of manual effort and make it much easier to spot patterns quickly.

**What problems is Okendo solving and how is that benefiting you?**

It has fully automated our review collection, which used to be a major manual burden for our marketing team. By streamlining the feedback loop, we can uncover customer insights much faster and then use that data to guide both future product development and our ongoing marketing campaigns.

  ### 30. All-in-One Dashboard That Streamlined Our Marketing Stack

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tod R. | Marketing Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 04, 2026

**What do you like best about Okendo?**

It’s been a huge help in optimizing our entire marketing stack. Having our loyalty program, customer quizzes, and surveys all managed through a single dashboard has really simplified our overall strategy. The team is also incredibly quick to respond whenever we run into a technical snag, and the integration with our existing SMS and email tools works exactly as promised.

**What do you dislike about Okendo?**

The migration process for our loyalty members was pretty frustrating. We ended up losing a lot of historical data on existing customers. Now we can’t see the specific ways they earned points in the past, or their detailed transaction history from before the switch. It feels like we’ve lost part of the “story” behind our most loyal shoppers, which makes it harder to understand their history and engagement over time.

**What problems is Okendo solving and how is that benefiting you?**

It has done a great job of centralizing several tools that used to feel disjointed for us. Rather than juggling separate apps for reviews, surveys, and loyalty, we now have everything in one place. This has streamlined our internal team’s workflow and made day-to-day coordination much cleaner. It’s also created a smoother, more consistent experience for our customers whenever they interact with our brand.

  ### 31. Comprehensive Support and Seamless Onboarding Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexandra H. | Marketing & Brand Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 22, 2026

**What do you like best about Okendo?**

The customer support is very comprehensive, the team really takes the time to understand your needs and ensure everything is set up for you. The onboarding was thorough and seamless.

**What do you dislike about Okendo?**

So far we've only encountered a lack of flexibility in one feature we would like, but there's a work around

**What problems is Okendo solving and how is that benefiting you?**

Getting much more leverage out of our social proof by offering a platform that actually works, looks good, and offering support to help us get the most out of it

  ### 32. Seamless Review Management with Customizable Widgets

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lara H. | E-commerce Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 01, 2026

**What do you like best about Okendo?**

The platform makes our day-to-day review management simple and manageable for the whole team. We’re able to moderate, publish, and organize reviews across different product categories without any hassle. I particularly like how we can customize the review widgets to match our site’s design—it blends in seamlessly, and we didn’t have to pull in our developers, which has saved us a lot of time and resources.

**What do you dislike about Okendo?**

The analytics and reporting tools feel somewhat limited for our specific needs. When we try to dig deeper for insights or create custom dashboards for more advanced analysis, it can be challenging. We often end up exporting data to external tools to get the actionable view we’re looking for, which adds an extra step to our workflow that feels unnecessary.

**What problems is Okendo solving and how is that benefiting you?**

Before Okendo, we struggled to collect and manage reviews at scale—it was a manual, messy process that took too much time and effort. Now we’ve automated our post-purchase flows, so reviews come in consistently without us having to chase them down. Everything is centralized in one place, and it’s easy to surface high-quality, attribute-based content across our site. Overall, it’s helped build customer trust and has significantly streamlined our operations by removing the manual bottleneck we dealt with before.

  ### 33. Okendo’s Customization Keeps Our Review Experience On-Brand

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christy B. | Marketing & E-commerce Operations, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 27, 2026

**What do you like best about Okendo?**

At Pistakio, we’re really focused on our brand identity, and Okendo gives us the level of customization we actually need. We’re able to match our brand fonts and colors across every review request email and widget. That consistency makes the entire post-purchase experience feel like it’s coming directly from us, rather than a generic third-party service, which was a huge sticking point for us.

**What do you dislike about Okendo?**

I don’t have many complaints about the core review features. The main issue is that our referral program hasn’t really gained much traction so far. We may still be in the early stages or need to adjust our messaging, but it hasn’t delivered the quick results I was hoping for when we first set it up.

**What problems is Okendo solving and how is that benefiting you?**

Our biggest issue was that our previous reviews felt disconnected from our store’s aesthetic. Okendo automatically organizes everything by product, which keeps our product pages cleaner, and the branded email flows save me from having to manually chase down feedback. Overall, it creates a much more cohesive brand experience from the moment a customer receives their order.

  ### 34. Helpful, Proactive Okendo Team Makes the Process Smooth

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rachel L. | E-Commerce and Digital Strategist, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 21, 2026

**What do you like best about Okendo?**

The Okendo team is great to work with—they’re helpful, knowledgeable, proactive, and thorough throughout the process.

**What do you dislike about Okendo?**

The platform admin is generally easy to use, although it can feel a bit unintuitive at times. That said, it’s no worse than other platforms in the industry. This is an easy solve with the Okendo support team, since they're really helpful and responsive, especially when it comes to platform training and sharing their knowledge.

**What problems is Okendo solving and how is that benefiting you?**

The main issue is a significant one: providing solid quality proofing and boosting purchasing confidence across our varied catalog through user-generated reviews.

  ### 35. Intuitive, Flexible, and Reliable—Okendo Has Been a Valuable Part of Our Stack

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kelsey B. | Co-Founder & COO, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 24, 2026

**What do you like best about Okendo?**

We’ve had a great experience with Okendo. The platform is intuitive, easy to manage, and gives us the flexibility we need as our business continues to grow. Their team is responsive, knowledgeable, and genuinely helpful whenever questions come up. It’s been a reliable and valuable part of our customer experience and marketing stack, and I’d absolutely recommend Okendo to other growing e-commerce brands.

**What do you dislike about Okendo?**

I wish that we could do a loyalty program exclusively for for our DTC customers, excluding B2B

**What problems is Okendo solving and how is that benefiting you?**

Okendo is showcasing the quality of our product and improving conversion.

  ### 36. Intuitive UI, Expansive Features, and Fantastic Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 11, 2026

**What do you like best about Okendo?**

I’ve used Okendo in multiple roles and at different companies, and it’s by far the most user-friendly review platform I’ve come across. The UI is intuitive and the features are expansive. I don't think I have ever had an issue with the performance and appreciate the fantastic support we have whenever questions come up! Roy, our success manager, is always willing to help with any questions we have.

**What do you dislike about Okendo?**

I truly can't think of anything! Sometimes our UGC feeds are a little slow to load on our site - but I'm not sure that's even an Okendo issue.

**What problems is Okendo solving and how is that benefiting you?**

Reviews! UGC! It gives our customers the ability to see products on real people, and draw inspiration for UGCs. We also use the reviews internally to improve our product and keep track of any patterns in customer experience.

  ### 37. Straightforward Shopify & Klaviyo Integration with an Intuitive Backend

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rudy P. | E-commerce Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 01, 2026

**What do you like best about Okendo?**

The biggest advantage for us has been how straightforward the integration is with our existing tech stack, especially Shopify and Klaviyo. The backend interface feels intuitive, so managing day-to-day tasks is efficient and doesn’t take extra effort. I also want to give credit to our onboarding specialist—they were extremely hands-on and helped get everything configured correctly from the start, which saved us a massive amount of technical headache during the initial setup.

**What do you dislike about Okendo?**

My biggest frustration is the limited customization available for the widgets. It’s often hard to make precise adjustments to button copy or the wording of questions, which ends up feeling restrictive when we’re trying to fine-tune our exact brand voice.

**What problems is Okendo solving and how is that benefiting you?**

It addresses the issue of disconnected data by integrating smoothly with our core platforms. It also helps us capture user-generated content and collect insights through surveys and quizzes, all without sending customers away from our site.

  ### 38. Straightforward to Use, with a Responsive Support Team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicole A. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 28, 2026

**What do you like best about Okendo?**

I work a lot with review moderation, including making sure our review groups are set up correctly. I also handle loyalty and surveys. I appreciate how straightforward Okendo is to use, and how responsive the team is whenever I need support.

**What do you dislike about Okendo?**

There are some limitations when it comes to splitting loyalty programs between B2C and B2B customers, although I’ve seen the same challenge at other companies as well.

**What problems is Okendo solving and how is that benefiting you?**

Okendo helps us organize our reviews in a straightforward way, making it easier to communicate the value of our products.

  ### 39. Intuitive Okendo Setup with Exceptionally Hands-On Onboarding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Autumn C. | Sr Ecomerce Operations Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 24, 2026

**What do you like best about Okendo?**

Setting up Okendo is intuitive and fairly straightforward, especially when you’re working with their onboarding team. They’re incredibly hands-on and organized, and it’s clear they’re well trained and very familiar with the product, which makes the whole process feel smooth and manageable.

**What do you dislike about Okendo?**

If you’re looking for specific customizations—especially in reporting—you may find that it isn’t as flexible or as customizable as you need.

**What problems is Okendo solving and how is that benefiting you?**

They address the need to show users what our products are actually like through a nicely designed widget. They also make it extremely easy to gather feedback.

  ### 40. Intuitive, Easy-to-Use Platform for Managing Reviews and Loyalty

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kaleigh G. | Retention Marketing Asst Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 07, 2026

**What do you like best about Okendo?**

The Okendo platform is intuitive and easy to use, making it simple to manage both our reviews and loyalty program. The setup process was straightforward, and the interface is well organized, making ongoing management efficient and user-friendly.

Garret was fantastic to work with throughout the implementation of our Okendo Loyalty & Rewards program. He guided us through the entire setup process, answered every question thoroughly, and made what could have been a complex project feel straightforward and manageable. His expertise, responsiveness, and attention to detail gave us confidence every step of the way.

Garret was proactive in offering recommendations and best practices to ensure our reviews and loyalty program was set up for long-term success. He was always patient, professional, and quick to address any issues that came up. I highly recommend working with Garret to anyone implementing Okendo—his support made a significant difference in the success of our launch.

**What do you dislike about Okendo?**

N/A thus far! Except that it would be great to be able to create coupons/discount codes in the platform.

**What problems is Okendo solving and how is that benefiting you?**

Ongoing management efficient and user-friendly.

  ### 41. Exceptional Support and Endless Opportunities

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 14, 2026

**What do you like best about Okendo?**

I really like the people at Okendo; they're easy to work with and are always ready to answer questions. They're honest about what their tool can do and how to use it effectively. The webinars Okendo offers are really useful, especially when they showcase how others are using Okendo and provide suggestions for upgrades. Milagros, who conducts the webinars, is incredibly strong and key to much of my success. I also appreciate the integration with Shopify, which allows us to personalize our loyalty programs seamlessly. The help documents are detailed, and if there's something I don't understand, the account manager is always happy to help.

**What do you dislike about Okendo?**

I think there are more opportunities with Okendo that I'm not utilizing. It would be helpful to have more insights on what's untapped and to potentially have some kind of yearly audit or plan to uncover and utilize that potential. Although my questions are answered immediately, understanding what I'm missing in terms of features could be improved.

**What problems is Okendo solving and how is that benefiting you?**

Okendo bridges the gap between customers and brands with AI review summaries and builds strong loyalty programs. It integrates well with Shopify and Klaviyo, enabling personalized loyalty programs and targeted messaging, making it highly beneficial.

  ### 42. Clear, Easy Dashboard with Up-to-Date Features and Strong Loyalty Tools

**Rating:** 5.0/5.0 stars

**Reviewed by:** Olivia B. | Digital Marketing Lead, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 24, 2026

**What do you like best about Okendo?**

The dashboard is clear and easy to navigate. The features are up to date and have everything we need. I like the question moderation feature to help our customers personally and the loyalty program to keep customers coming back.

**What do you dislike about Okendo?**

We have had issues with review coupons not triggering which could be fixed.

**What problems is Okendo solving and how is that benefiting you?**

It allows us to easily post product reviews and answer and questions that customers have easily.

  ### 43. Great Support and Valuable Product Reviews

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda B. | Chief of Staff, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 02, 2026

**What do you like best about Okendo?**

The best part of working with Okendo has been the support we receive from Kerry. She is incredibly knowledgeable, responsive, and always willing to help with anything we send her way. Her guidance has made the process feel straightforward and efficient.

**What do you dislike about Okendo?**

The cost of the platform feels a bit high for the features we currently use. More flexible and customizable plan options would help better align the pricing with our needs. It's also sometimes difficult to find specific settings or features within the platform, which can be frustrating and time consuming.

**What problems is Okendo solving and how is that benefiting you?**

The platform allows us to collect and display product reviews, which helps customers feel more confident in their purchasing decisions. It's always valuable to have authentic feedback from real customers sharing their experiences.

  ### 44. Exceptional Customer Success Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Georgia H. | Ecommerce Coordinator, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 06, 2026

**What do you like best about Okendo?**

The most helpful part of Okendo is our customer success manager, she is super helpful if the team has any questions and she has lots of knowledge regarding our metrics/statistics for Assembly Label. I like the product grouping feature of okendo, where we are able to display reviews and have control of the reviews that display on products.

**What do you dislike about Okendo?**

The only negative experience I had with Okendo was with a previous customer success manger, where we had sent her a request to group products, but then later discovered that this had not been actioned. To fix this issue, I have now been manually grouping products across all 3 of our sites.

**What problems is Okendo solving and how is that benefiting you?**

Okendo is a great way to moderate and accept/decline reviews that we want to see on products. The platform is very streamlined and easy to use

  ### 45. Seamless Implementation and User-Friendly Experience with Okendo

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jenny K. | VP Marketing, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 28, 2026

**What do you like best about Okendo?**

Okendo has everything we need to set ourselves up for success. It’s user-friendly for our customers, and it’s been seamless to implement on our end.

**What do you dislike about Okendo?**

After switching to Okendo from Yotpo, we did lose access to some of the more robust reporting, insights, and analytics, which I’d love to see expanded in the future. That said, the other features and benefits outweighed the loss of the reporting depth we previously had.

**What problems is Okendo solving and how is that benefiting you?**

We use Okendo primarily for our customer reviews to help build trust for our brand, website and share real world insights on product performance.

  ### 46. Okendo Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 03, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Okendo?**

I use Okendo for surveys and to gather customer reviews for our website. I like the surveys, how easy they are to create, and how easy it is to approve reviews. Being able to target people better with our campaigns based on the results is another highlight. The initial setup was pretty simple, and the support reps were helpful. I would definitely recommend Okendo to others.

**What do you dislike about Okendo?**

Would love to be able to edit products that show up after leaving a review.

**What problems is Okendo solving and how is that benefiting you?**

I use Okendo for surveys and customer reviews to feature on our website. It helps us understand customer needs and target them effectively. I like how easy it is to create surveys and approve reviews, enhancing our campaigns based on the results.

  ### 47. Okendo: An All-in-One Platform for Reviews, Loyalty, Referrals, and Quizzes

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 17, 2026

**What do you like best about Okendo?**

What I like best about Okendo is that it brings everything together in one platform. Instead of managing multiple tools, we can handle reviews, loyalty and rewards, quizzes, referrals all in one place. Having these features integrated into a single ecosystem makes it much easier to manage customer engagement and create a more seamless experience for both our team and our customers.

Beyond the platform itself, the customer support has been exceptional. The Okendo team is proactive about sharing ideas, best practices, and strategic recommendations to ensure we're getting the most value out of the platform and taking advantage of features we may not have considered otherwise. A huge shoutout to Steven and Chase for being outstanding partners and consistently helping us optimize our programs and customer experience.

**What do you dislike about Okendo?**

What I dislike about Okendo is that the platform can be costly, especially for growing brands that want to take advantage of multiple products and features. While the value is there, the investment can be significant and may require careful budgeting. Additionally, some features have a learning curve and can take time to fully set up and optimize. That said, the support team does an excellent job of helping brands maximize their investment and get the most out of the platform.

**What problems is Okendo solving and how is that benefiting you?**

Okendo is helping us collect, manage, and showcase authentic customer reviews in a way that builds trust and confidence for shoppers. As an ecommerce brand, customer feedback plays an important role in helping prospective customers make purchasing decisions, and Okendo makes it easy to gather and display that social proof across our site.

The biggest benefit for our team is having a centralized platform for review collection, moderation, and analysis. It allows us to better understand customer sentiment, identify product strengths and opportunities, and leverage customer-generated content to improve the shopping experience. Ultimately, this helps us build credibility with new customers and support conversion growth.

  ### 48. Seamless Experience with Excellent Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 01, 2026

**What do you like best about Okendo?**

I like how simple the interface is, making it easy for us to set up quizzes, optimize reviews, and set up integrations with tools like Google display reviews, Klaviyo, or Postscript. The support is always extremely attentive and very good. Anytime we have an issue, I know that the support will help us figure it out and stay on top of it, which is invaluable to me. I also think Okendo is fairly priced compared to other options. I really like the new AI review summary feature that Okendo has, which is really helpful to customers. Their onboarding support was extremely hands-on and very competent.

**What do you dislike about Okendo?**

I think some of the quiz building features are a little hidden and not as intuitive as review collection. Also, when we set up our review collection flow to collect attributes like size preferences, we saw our conversion rate go down because it added friction for people wanting to leave a quick and easy review.

**What problems is Okendo solving and how is that benefiting you?**

We streamline review collection by integrating with Klaviyo and embedding quizzes on our site. Our user-friendly format and review emails enhance our conversion rate.

  ### 49. Okendo’s Flexibility Made Our Loyalty Program Possible

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anastasia T. | Ecommerce Migration Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 15, 2026

**What do you like best about Okendo?**

Okendo was able to meet the company's business requirements, where we needed to allow a customer to redeem loyalty points as store credit or a form of tender. We were impressed by Okendo's flexibility in this area. Without it we wouldn't have been able to implement such a successful loyalty program.

**What do you dislike about Okendo?**

Okendo offered the service to create the loyalty landing page for us, which was definitely helpful for our bandwidth, however we wonder if it would have been faster if we did it instead. Perhaps we could have gone live with a quick and less interesting version, and then Okendo could have come in with a more interesting version of the landing page post launch.

**What problems is Okendo solving and how is that benefiting you?**

Okendo solved a really complicated problem where we needed points to be redeemed as tender (in our case store credit). The extra benefit is that because we've also integrated with Reviews, we'll be able to reward customers with more actions that they take on the website. We will also be able to finally implement a referral program which was not possible with the last loyalty program we were on.

  ### 50. Easy-to-Use Reviews Platform with Actionable Reporting and Great Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Steven Z. | Digital Marketing & Ecommerce Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 17, 2026

**What do you like best about Okendo?**

Okendo is an easy-to-use, intuitive platform that makes it easy to manage product reviews. The reporting tools are interesting and give me actionable insights and the pricing is fair. Our dedicated account manager Laura is very knowledgable and helpful and always has the answers to my questions.

**What do you dislike about Okendo?**

I wish that Okendo had a way to export sentiment reporting or had a Claude connection. Thankfully, the Claude connection is coming soon!

**What problems is Okendo solving and how is that benefiting you?**

Okendo allows me to get feedback from customers, and since my brand is a beverage brand, any feedback on taste is very helpful for future formulations.


## Okendo Discussions
  - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment

- [View Okendo pricing details and edition comparison](https://www.g2.com/products/okendo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-26+11%3A52%3A01+-0500&secure%5Bsession_id%5D=07024755-b806-4b5b-8f9e-2524ae6d3f0a&secure%5Btoken%5D=816545995060c428cce2d92ec87fa8025f9d9f9f612b80315bea405662c785cd&format=llm_user)

## Okendo Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Collection**
- Authentication
- Review Forms
- Personalization
- Engagement
- Community Q&A

**Survey Management**
- Survey Builder
- Customizable Questions
- Templates
- Survey Distribution
- Mobile Survey
- Site Intercept Survey
- Pulse Surveys

**Loyalty Experience**
- Loyalty Engine
- Rewards
- Membership
- Personalization
- Gamification
- Loyalty Cards

**Agentic AI - Customer Advocacy**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration

**Agentic AI - Review Management**
- Adaptive Learning
- Natural Language Interaction
- Multi-Language

**Additional Functionality**
- AI Copilot
- Email Alerts
- Customer Segmentation
- Multi-Campaign
- Email Marketing
- Customizable Reports
- Social Advertising
- Widgets
- Reporting & Statistics
- API
- Generative AI
- Campaign Segmentation
- Email Templates
- Search/Filter
- Pre-Approved Content Library
- Surveys & Feedback
- Customer Advocacy
- Data Import/Export
- Social Promotion
- Employee Advocacy
- Activity Dashboard
- Alerts/Notifications
- Filtering
- Real-Time Updates
- Social Media Monitoring
- Customizable Fields
- Customizable Branding
- Email Distribution
- Nonprofit Advocacy
- A/B Testing
- Customizable Templates
- Content Library
- CRM
- Gamification
- Activity Tracking
- Discount Management
- Customer Engagement
- Campaign Management
- Incentive Management
- Campaign Analytics
- Engagement Tracking
- Real-Time Analytics
- Customer Accounts
- Communication Management
- Community Management
- Rewards Management
- Gift Card Management
- Multi-Channel Marketing
- User Management
- Visual Analytics
- Feedback Management
- Social Engagement
- Event Triggered Actions
- Loyalty Program
- Campaign Planning
- Rewards Program
- Advocate Management
- Lead Capture
- Referral Tracking
- Reporting/Analytics
- Promotions Management
- Pipeline Management
- Reference Request Automation
- Reminders
- Nomination Tracking
- Task Scheduling
- Calendar Management
- Reference Usage Tracking
- Audio References
- For Sales/Marketing
- Workflow Management
- Configurable Workflow
- Video References
- Survey/Poll Management
- Program Notices
- Contact Management
- Lead Management
- Customer Activity Tracking
- Customer Database
- ROI Tracking
- Lead Generation
- Conversion Tracking
- Referral Templates
- For Customer Referrals
- For Employee Referrals
- Lead Engagement
- Fraud Detection
- Performance Metrics

**Additional Functionality**
- Reminders
- Review Monitoring
- Email Reminders
- Monitoring
- Performance Metrics
- Surveys & Feedback
- Activity Tracking
- Data Import/Export
- Review Notification
- Reporting & Statistics
- Feedback Management
- AI Copilot
- Real-Time Analytics
- Survey/Poll Management
- Activity Dashboard
- SMS Messaging
- CRM
- Visual Analytics
- Purchasing & Receiving
- Real-Time Notifications
- Customizable Reports
- Response Management
- Customizable Branding
- SEO Management
- Engagement Tracking
- Review Badge Management
- Negative Feedback Management
- Social Sharing
- Real-Time Data
- Dashboard
- Communication Management
- Sentiment Analysis
- Alerts/Notifications
- Customizable Templates
- Commenting/Notes
- Template Management
- Customer Experience Management
- Social Promotion
- Campaign Management
- Email Management
- Review Request
- Multi-Location
- Multi-Channel Campaigns
- Chat/Messaging

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis
- Competitive Analysis

**Discovery**
- Referral Program
- Incentives
- 3rd-Party Trends

**Moderation**
- Reviewer Validation
- Response Types
- Legal Agreements

**Survey Customization**
- Question Branching
- Branding
- Multimedia Support
- Multilingual Surveys

**Loyalty Platform**
- Communication Tools
- Customer Relationship Management (CRM)
- Loyalty Analytics
- Localization
- Integrations
- Gift Card Management
- Membership Management
- Discount Management
- Survey/Poll Management
- Rewards Management
- Promotions Management
- eCommerce Management
- Campaign Management
- Communication Management

**Reporting**
- Revenue Reporting
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring
- Review Monitoring
- Brand Management
- Template Management
- SEO Management
- Response Management
- Customer Experience Management
- Negative Feedback Management
- Keyword Tracking

**Insight**
- Monitoring
- Adoption Insight
- Engagement Analysis

**Use Cases**
- E-commerce
- Retail
- Customer Service

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions
- Collaboration Tools
- Presentation Tools
- Data Analysis Tools
- Real-Time Data
- Visual Analytics

**Agentic AI - Loyalty Management**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Additional Functionality**
- Customizable Templates
- AI Copilot
- Transaction History
- SMS Marketing
- Referral Tracking
- Customizable Branding
- Customer Surveys
- Member Portal
- Campaign Planning
- Client Portal
- Loyalty Program
- Email Marketing
- Customer History
- Activity Dashboard
- Performance Metrics
- Multi-Campaign
- Engagement Tracking
- Customer Profiles
- Social Promotion
- Customer Segmentation
- Customer Database
- API
- Point of Sale (POS)
- Generative AI
- Multi-Channel Marketing
- Customer Activity Tracking

**Mobile**
- Mobile Optimization

**Administration**
- Incentives
- Syndication
- Insights
- Content
- Sampling

**Agentic AI - Survey**
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Dynamic Content

**Additional Functionality**
- Single Sign On
- Phone Polling
- Online Polling
- Support Audio/Images/Video
- Engagement Tracking
- Question Library
- Data Visualization
- Survey/Poll Management
- Generative AI
- Word Clouds
- Alerts/Notifications
- AI Copilot
- Customizable Fields
- Template Management
- Email Management
- Interactive Content
- Q&A Management
- Surveys & Feedback
- Activity Tracking
- Feedback Management
- API
- Data Cleansing
- Email Marketing
- Data Security
- Anonymous Feedback
- URL Customization
- Question Piping
- Offline Response Collection
- Activity Dashboard
- NPS Survey Structure
- Drag & Drop
- Data Import/Export
- Response Validation
- Customer Segmentation
- Response Quotas
- Multi-Language
- Sentiment Analysis
- Email Reminders
- Gamification
- Randomization

**In-House Management**
- Employee Performance
- Team Workflow

**Platform**
- Multichannel Sharing
- Forum
- Integration
- Content Distribution

**Display Options**
- Badges
- Widgets
- Third-Party Integrations
- Marketing
- Social Media Integration
- Website Integration

**Generative AI**
- AI Text Generation
- Generative AI

**Generative AI**
- AI Text Generation
- Generative AI

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- CRM Integration
- Third-Party Integrations
- Social Media Integration

**Additional Functionality**
- White Label
- Hashtag Tracking
- Review Sharing
- Reporting/Analytics
- Predictive Analytics
- Customer Advocacy
- Automated Responses
- Multi-Channel Distribution
- AI Copilot
- Employee Advocacy
- Widgets
- Search/Filter
- Scoring
- API
- Customizable Reports
- Alerts/Notifications
- Customizable Fields
- Review Request
- Engagement Tracking

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