Okendo Reviews & Product Details

I really enjoy using Okendo because it makes managing customer reviews and user-generated content simple and efficient. The platform is intuitive, easy to navigate, and offers great flexibility when collecting and showcasing customer feedback. I especially appreciate how seamlessly it integrates with Shopify and how it helps build customer trust through authentic reviews. Overall, it's a valuable tool that makes our workflow easier while helping us create a better shopping experience for our customers. Review collected by and hosted on G2.com.

While Okendo is generally easy to use, some features could offer more flexibility and customization. Certain workflows can take a few extra steps, and reporting could be more robust to make it easier to analyze review performance and customer feedback. Overall, these are minor opportunities for improvement rather than major drawbacks. Review collected by and hosted on G2.com.

Okendo features I like are the Shareable Link survey channel, which let you skip a custom embed and developer work; the custom recommendation-page CTAs for linking LWR articles to quiz results; and the Klaviyo integration Review collected by and hosted on G2.com.

I've run into some limits, such as no quiz A/B testing. Review collected by and hosted on G2.com.

As an agency partner at Roswell, we’ve rolled out Okendo across a range of Shopify clients, and it’s become one of our go-to recommendations for brands that want reviews, loyalty, and quizzes under one roof.

The integrations are a real strength: it plugs cleanly into Klaviyo and Attentive, so review, rewards, and quiz data flow straight into segmentation and flows without workarounds.

Having all of the Okendo data on a shared customer profile makes it easier to build intelligent and personalized flow, like triggering points for reviews or personalizing post-purchase messaging off quiz answers.

The support team is responsive and knowledgeable, which matters when we’re managing launches on tight client timelines.

Lastly, the price is really competitive, and becomes even more favorable for a brand that uses multiple Okendo products. Review collected by and hosted on G2.com.

Some of the more advanced features are gated behind higher tiers, which can make it harder to show value early in a client relationship. Review collected by and hosted on G2.com.

What I like most about Okendo is how it allows us to collect, manage, and showcase customer reviews across our store. As an apparel brand that consistently launches new products and colorways, having customer feedback available on our product pages is especially valuable. The platform integrates with Shopify and gives us the tools to manage reviews and provide customers with helpful information when shopping.

Another standout has been the customer support. Our CSM, Laura, has been amazing to work with! She's always responsive, willing to troubleshoot issues, and proactive about sharing insights into our store's performance. I especially appreciate that she takes the time to understand our business, recommend features we may not be fully utilizing, and identify opportunities to improve our current workflows. Having that level of support makes a big difference in getting the most value out of the platform. Review collected by and hosted on G2.com.

One area that could be improved is the product grouping workflow. Since we're constantly launching new products and colorways, our current process involves manually grouping products to ensure reviews are shared across different variations of the same style. This can become time-consuming, especially with our launch cadence.

While there are integrations and features available to help streamline this process, I think having more intuitive automation and easier ways to manage product grouping directly within the platform would be beneficial. Overall, it's a great tool, but simplifying some of these workflows would make the day-to-day management even more efficient. Review collected by and hosted on G2.com.

Okendo is a genuinely strong partner for us at OENA® and integrates seamlessly with Klaviyo, which is where the real value shows up. The native sync between reviews, UGC and Klaviyo profiles makes it easy to build segments and flows based on real customer sentiment and behaviour, rather than just basic purchase data. The widget customisation, questions and attributes are straightforward to set up, and the whole experience feels lightweight for the customer but powerful on the backend for our marketing team. Overall it’s reliable, fast, and fits neatly into our existing tech stack rather than feeling like another bolt‑on tool. Review collected by and hosted on G2.com.

One area that could be improved is the pricing and feature tier structure. At the moment it feels a bit fragmented, with useful capabilities spread across different plans in a way that isn’t always intuitive. A simpler, more progressive tiering model would make it easier to understand what you’re getting at each level and help smaller or growing brands access the features that actually move the needle, without having to jump straight into an enterprise-style plan. Review collected by and hosted on G2.com.

I enjoy the range of products that Okendo offers, along with their support. We started off with reviews and now have the full suite of products. It is also easy to use and people from our team have no issues seeing reviews or survey results. Review collected by and hosted on G2.com.

If there was a way to clone quizzes to connected stores, that would greatly help us reduce the time it takes to copy everything. Review collected by and hosted on G2.com.

I really like how user-friendly the platform is, and the customer support is very responsive. It’s also fully customisable, so you can make it look on-brand for your site. Review collected by and hosted on G2.com.

I find the platform fairly expensive, but you do get what you pay for. That said, some of the settings and customisation options can take a bit of time to navigate and understand. A more intuitive setup process, along with clearer guidance, would make it easier to get the most out of the platform. Review collected by and hosted on G2.com.

We were able to deliver the review experience for customers that we’ve always wanted, including fit information and AI summaries within reviews. The Okendo team also worked closely and quickly with us to migrate from our previous reviews platform, making the transition seamless.

The widget UI is customisable and allows us to collect data for attributes easily tailored to each product category. The pricing for the platform was competitive. Okendo integrates seamlessly with our Shopify techstack across CRM, Customer Service etc. Review collected by and hosted on G2.com.

During onboarding, there were certain areas they said they would be able to take care of for us, but they ultimately weren’t able to. Nothing critical to launch. Review collected by and hosted on G2.com.

One of the standout features is the syndication of reviews across all markets, which makes it so much quicker and easier to build up a strong volume of reviews. Our account manager is also incredibly helpful and regularly suggests new ways we can make the most of the platform. Review collected by and hosted on G2.com.

I find it confusing when a product URL gets changed. Sometimes I notice that reviews still syndicate across other markets, and other times they don’t, which makes it hard to know what to expect. Overall, the review upload process is the main thing I would improve, but it’s still the easiest platform to use for this. Review collected by and hosted on G2.com.

We’ve had a really positive experience with Okendo. The platform gives us the flexibility we need to manage customer reviews and feedback across our ecommerce experience, while still being straightforward for our team to use.

What has stood out most has been the level of support. The Okendo team has been proactive, responsive, and willing to help us work through optimizations and make sure we’re getting more out of the platform.

For a growing DTC brand, it’s been a strong combination of functionality, flexibility, and customer support. Review collected by and hosted on G2.com.

Overall, there isn’t much we dislike. Some of the reporting and optimization features can take a little time to fully understand, but the support team has been very helpful whenever we’ve had questions. Review collected by and hosted on G2.com.