Okendo Reviews & Product Details

I love how Okendo seamlessly integrates with our Shopify and Klaviyo flows. This integration allows us to automate review request emails through Klaviyo, enabling us to target customers at the perfect moment post-purchase, which is incredibly efficient. On the Shopify side, the review display is both seamless and customisable, allowing us to maintain our brand aesthetic across product pages, which I find truly beneficial. Moreover, the initial setup of Okendo was straightforward and well-supported, making it easy to implement and get everything running quickly. Overall, these features truly enhance our operation and make managing customer reviews a breeze. Review collected by and hosted on G2.com.

I find the lack of deeper analytics and insights directly within Okendo to be a limitation. The information provided could be more actionable to help us make better data-driven decisions. Additionally, I think there could be more design flexibility with widget customisation. A more intuitive drag-and-drop editor or built-in style presets would make it easier to customise the display while maintaining our brand aesthetics. Review collected by and hosted on G2.com.

What I like most about Okendo is that it actually delivers on what a reviews platform should do. We moved from another tool that was missing several features, and Okendo had everything we needed from day one. You can tell they are always updating and improving the product, which makes it feel like a solid solution for the long term. Review collected by and hosted on G2.com.

The only thing so far is that the platform can feel a bit overwhelming at first because it has so many features. But it has never slowed us down. The onboarding team has been amazing and made implementation very easy. Review collected by and hosted on G2.com.

Posting reviews on our site has been incredibly valuable for building social proof. Additionally, it has provided us with excellent content to feature in our email marketing for specific products. Okendo has proven to be straightforward to use and integrate, and our Customer Success Manager, Steven, is extremely helpful in addressing our questions, helping us optimize unused features and keeping us up-to-date on new features. Review collected by and hosted on G2.com.

When working with different third-party apps, it can be challenging to determine where certain issues originate—whether it's Klaviyo, Okendo, or Shopify.

For a small business, the cost of each individual tool in the tech stack can quickly accumulate, making it important to consider both compatibility and expenses. Review collected by and hosted on G2.com.

I truly appreciate Okendo’s comprehensive suite of tools, which covers not only loyalty and reviews but also includes quizzes, surveys, and referrals. One of the things I like most is how Okendo has effectively solved our challenges related to scaling loyalty campaigns and lifted restrictions on the number of quizzes and surveys we can conduct simultaneously. The seamless experience of having all analytics on a single platform, deeply integrated with Klaviyo, is invaluable, offering a holistic view of our data without dispersion across multiple platforms. Additionally, the supportive team at Okendo, particularly Alannah and Alex, made the implementation process pleasant despite the usual hiccups, ensuring that we achieved the desired results. This comprehensive service, alongside the ease of the initial setup, truly makes Okendo the perfect fit for us. Review collected by and hosted on G2.com.

Some features which feel like they should be there are missing. Review collected by and hosted on G2.com.

We use the full Okendo suite — reviews, surveys, referrals, quizzes, and loyalty — and it’s been a game changer for our brand. Everything integrates smoothly, and it’s great having all these tools in one platform instead of juggling multiple apps. The customization options and automations make it easy to keep our customer experience on-brand and consistent. Plus, their customer support team has always been responsive and helpful whenever we’ve needed guidance. Review collected by and hosted on G2.com.

The only real challenge we’ve run into has been with some functionality issues in the quiz feature. It’s not a dealbreaker, but it would be great to see continued improvements in that area to make the setup and logic a bit more seamless. Otherwise, we’ve had a really positive experience overall. Review collected by and hosted on G2.com.

I love everything about Okendo. It looks gorgeous on our website and really has helped us maintain Strong Social Proof. The customer service is absolutely incredible. They are so fast and they have helped me countless times over the last few years. I tried multiple review apps but Okendo is the one I have stuck with for 3+ years. I also love the ease of importing our reviews from our other outlets, it is such a breeze. Review collected by and hosted on G2.com.

There is one small thing. When I upload a .csv from my local files, the import does not accept special characters like apostrophes, quotation marks, but it will work if you use Google Sheets. I have such a great system set up offline so I find Google Sheets inconvenient to use.

Honestly, this is a minuscule problem. Review collected by and hosted on G2.com.

Okendo is incredibly intuitive to use, making it easy for our team to get up and running without a steep learning curve. The dedicated support we receive has been invaluable—having someone we can rely on when questions arise makes a real difference. Most importantly, it creates a seamless way for our customers to share honest feedback about their gear, whether they love it or have suggestions for improvement. This direct line of communication helps us better understand what's working and where we can improve. Review collected by and hosted on G2.com.

We're currently in the process of upgrading our widget to make it look cleaner and more aligned with our brand. The previous version always felt a little clunky and didn't quite match our site's aesthetic as well as we would have liked. Review collected by and hosted on G2.com.

Very simple to integrate with Shopify and our other apps. Setting up automations to solicity reviews and integration with our rewards partners make collecting reviews effortless.

They also have outstanding customer support. Whenever we can't figure something out, they are quick to respond and help us. We also have very productive calls every few months with our account manager where she helps us, on the call, implement new features and ensure our account is optimized. Instead of it being sales calls with reps, it's actually helpful calls that allow us to get the most out of the product. Review collected by and hosted on G2.com.

There isn't anything I dislike about the product. Review collected by and hosted on G2.com.

We love how much functionality Okendo offers and how seamlessly it integrates with other platforms like Klaviyo. We use it multiple times a week, and it’s become such an essential part of our workflow. Having everything customer loyalty, reviews, surveys, quizzes, and more in one place makes it incredibly efficient. It also simplifies onboarding new team members since they only need to learn one platform and can rely on a single support team when needed. Review collected by and hosted on G2.com.

Its not super easy to edit designs and layouts within Okendo, however they're team actually help you and will do it for you. They are really fast and always take our feedback well. Review collected by and hosted on G2.com.

Our experience with Okendo has been great! The onboarding process was seamless, which was especially important since we had a tight deadline to get our new review platform up and running. Garrett has been incredible—always easy to communicate with, extremely helpful with training, and provided all the right documentation to guide us every step of the way. He was always responsive and even helped troubleshoot an email issue we encountered. Thanks to his support, we were able to go live on our site very quickly. The platform itself is very user-friendly and easy to navigate. Review collected by and hosted on G2.com.

Our only minor drawback is that we’re still waiting on a connection with our current SMS platform, but the team has been quick to work on establishing it. Overall, we’re very impressed and look forward to optimizing our review strategy in the coming months! Review collected by and hosted on G2.com.