Okendo Reviews & Product Details

We use Okendo for loyalty, reviews, referrals & quizzes and I can't recommend them enough.

The ease of implementation and integration were a breeze - it plugged right into our Shopify setup and plays perfectly with our other platforms like Klaviyo. The team also did a brilliant job migrating us over from another platform for loyalty.

The real magic is how it’s boosted our conversions. By letting customers get specific about quality and sizing in reviews, it’s built massive trust and reduced buyer hesitation. Plus, their customer success team is top-tier; they’re proactive and helpful. For a platform that’s well-priced and always rolling out new features, it’s a total win. Review collected by and hosted on G2.com.

They are always rolling out new features, and because the platform is so feature-rich, it’s actually easy to miss an update and realise we’re late to the party on a great tool.

We’ve definitely had moments where we weren’t taking full advantage of the tech simply because we didn't know it had launched yet! However, now that we’re working with our new CSM, that’s much less of an issue - we’re finally getting the heads-up we need to stay ahead of the curve. Review collected by and hosted on G2.com.

I have been doing E-Commerce for 20 years and have dealt with many review platforms. Whether it was Bazaar Voice, Yotpo, Power Reviews their customer service is horrific. I inherited Okendo when I changed jobs and expected the same. Okendo’s support has been exceptional. I have been shocked with how supportive, responsive they are. They are also really keyed into what matters. After years of fighting for to get support from a review platform it has been a pleasant surprise. Review collected by and hosted on G2.com.

I am a little concerned about how the pricing scales with volumes but they have been very supportive in helping me find solutions and the best fit so that concern may be mitigated in the futures Review collected by and hosted on G2.com.

I like the look of the review widget and the customization to make it more on brand. Overall, really great support from their team when you have a question or issue. They're always quick to respond and help. The ability to offer different rewards for text/photo/video reviews is great. I like the quiz but would love more options there (design and functionality). Overall a great platform, easy to use. Migration was super easy and team was very helpful in making sure all of our reviews transferred over correctly. Review collected by and hosted on G2.com.

There's a large gap from the 200/mo order plan to the 1500/mo plan. Seems odd and you have to then buy credits if you're somewhere in the middle. Which is fine, but if you aren't paying close attention to it, you may not even know you are out of credits. A plan in between this would be great. Or even some additional credits packs would be great, there's only two options. Would love more analytics. Review collected by and hosted on G2.com.

We’ve had a great experience partnering with Okendo across reviews, loyalty, and refer-a-friend programs. Okendo serves as our core review collection tool and seamlessly integrates with Shopify and Klaviyo, which has made our email marketing more effective and easier to scale.

Our Customer Success Manager, Roy, is fantastic! He's highly responsive, proactive, and genuinely invested in our success. We’ve also had consistently positive experiences with Okendo’s support team. They’re not only quick to help, but they are open to new ideas and are collaborative about improving the platform. Okendo feels like a true partner, not just a vendor. Review collected by and hosted on G2.com.

Some of the features are not intuitive, but once you figure them out - they work great! Review collected by and hosted on G2.com.

This is the perfect all-in-one platform for managing loyalty programs and collecting reviews. Their platform is constantly introducing new features, which really benefits my business. It helps us build a loyal customer base by encouraging reviews, and in return, we reward our customers with points they can use. Review collected by and hosted on G2.com.

I cant think of anything specific I haven't come across something I dont like yet. Review collected by and hosted on G2.com.

The migration and integration were incredibly easy, and we were well supported by Chelsea from start to finish. We use reviews, loyalty, and surveys, and all of the products work well together to create a well-rounded picture and profile of our customers. There’s also a good range of widgets we can use to show off reviews. The surveys help us capture information at key moments in the customer journey, such as post-checkout. Review collected by and hosted on G2.com.

I wish there were more editing options within the review widgets, especially the reviews carousel. Right now, I feel limited by the layout options on the loyalty page. I’d also like to see more in-depth analytics across all products. Review collected by and hosted on G2.com.

I use Okendo for review monitoring, question monitoring, and quizzes. It saves us time by helping monitor reviews and has a lot of exciting features that speed up the process. I love the email block features. The quizzes have already brought us more sales, and it was easy to set up with their team. My favorite thing about Okendo is how available they are for questions and help with different functions. The quizzes also help our consumers find the right pair of golf shoes that fit their specific playing style, which benefits both us and them. The initial setup of Okendo was very simple and easy. Review collected by and hosted on G2.com.

I wish there was a bit more personalization in the review monitoring responses. Review collected by and hosted on G2.com.

What I like best about Okendo is the highly customizable review widgets that perfectly match my brand’s look and integrate seamlessly with Shopify. The customer support team is outstanding—they respond quickly and made migrating all my existing reviews effortless. Plus, the rewards system for text, photo, or video reviews, along with post-purchase surveys and loyalty features, has really boosted customer engagement Review collected by and hosted on G2.com.

Analytics could be more robust. I’d also love notifications for negative reviews and more flexible quiz options. Review collected by and hosted on G2.com.

I like how Okendo brings multiple customer insight tools into one platform, making it easy to collect feedback, generate social proof, and use customer insights all in one place. The Reviews feature is great for collecting authentic customer feedback and photos that we can use as social proof on our website and in ads. It's reassuring for customers to know others have purchased, which builds their confidence in their purchases. The Surveys tool is very helpful for making product development decisions and understanding what people are looking for. I also like the Referrals feature because it allows our customers to be brand advocates by sharing their love for the brand and products. It's amazing how these tools make it simpler to turn insights into actionable items like gaining social proof and leveraging it across platforms. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

What I like best about Okendo is how seamlessly it turns our customer feedback into a true growth engine for our brand. First, Okendo makes sorting through our collection of reviews incredibly easy Another standout feature is the level of customization. The review widgets are modern, clean, and highly adaptable to match our brand’s look and feel. Okendo integrates smoothly into a storefront and as an administrator I enjoy the easy access from our Shopify platform. Finally, the analytics and insights are genuinely actionable. Okendo doesn’t just show star ratings; it surfaces trends, customer sentiment, and product-specific insights that helps us make informed decisions with our products. Review collected by and hosted on G2.com.

There is nothing at the moment that I dislike about Okendo. Review collected by and hosted on G2.com.