Friendbuy Reviews & Product Details

What I like most about Friendbuy is how easy the platform is to use, combined with the excellent customer service and support. The platform makes it simple to manage our referral program, and the Friendbuy team is responsive, knowledgeable, and always willing to help when we need assistance. Review collected by and hosted on G2.com.

Some of the reporting can be a little confusing at times, particularly when trying to understand how certain metrics are calculated or presented. However, whenever I have questions, the Friendbuy team is always responsive and takes the time to explain the reporting and help me understand the data. Review collected by and hosted on G2.com.

The account management team is fantastic, responsive, knowledgeable, and always willing to help us optimize and find new opportunities. Review collected by and hosted on G2.com.

Wish it drove more revenue but it's consistent for a mostly set it + forget it program Review collected by and hosted on G2.com.

Smooth onboarding process, data integrations, helpful account manager, especially being new to referral platforms. Review collected by and hosted on G2.com.

Being new to the platform as well as referral/rewards in general, have not had a chance to really dissect. Review collected by and hosted on G2.com.

I use Friendbuy for referrals and it provides a seamless process for our customers to refer their friends. I appreciate the great dedicated support team that Friendbuy has. Their platform is very user-friendly and comes with great analytics tools. The initial setup of Friendbuy was very easy. Review collected by and hosted on G2.com.

everything has been positive from our experience with Friendbuy Review collected by and hosted on G2.com.

The referral system is very easy to use and works well. It's been a nice addition to our retention and acquisition efforts and has been very popular with customers. The rewards system is still new to us, but so far it's working smoothly and customers have been collecting and redeeming their points successfully.

The customer support teams are fantastic and have been incredibly helpful throughout all of the setup and implementation. They're quick to answer questions and provide solutions, and often offer helpful advice on how to best utilize our referral and rewards programs. Review collected by and hosted on G2.com.

I haven't found anything unhelpful or what would be considered a downside to using FriendBuy yet. Review collected by and hosted on G2.com.

There is nothing to like about Friendbuy as it isn't really a Loyalty Program that provides value. Review collected by and hosted on G2.com.

What I don't like about Friendbuy:

1. Poor reporting dashboards and incorrect reporting

2. The only way to find out customers' information is via Klaviyo and not in the Friendbuy system.

3. No ways to do a Gift With Purchase

4. To communicate with customers in the loyalty program, it must be done manually within Attentive or Klaviyo - no true integration

5. The customer service and account management is not very knowledgeable on their own product.

6. They state they are working on improvements but those promises are vaporware.

7. They are overpriced and cost more than much better competitors like Yotpo, LoyaltyLion, Bubblehouse.

8. Any customizations require significant development on a company's side.

9. The UX for customers to redeem points is not intuitive and causes issues for our customer service team to help customers redeem.

10. There is no segmentation capabilities in the system.

11. There is an additional $1k/mo charge if you want to be able to do a tier system for your loyalty program. Review collected by and hosted on G2.com.

I have had a consistently positive experience with multiple Friendbuy CSM's. They are quick with new ideas, and always responsive and insightful. I also like that the product can be as hands-on or as hands-off as your team needs it to be. Review collected by and hosted on G2.com.

We have had some slight reporting discrepancies over the years, as we've run into the occasional pixel issue. Review collected by and hosted on G2.com.

First and foremost, the interface is intuitive and well-designed. Navigating through the platform is a breeze, and setting up a referral program was surprisingly simple. Friendbuy provides a range of customization options, allowing me to tailor the program to fit my brand seamlessly. One of the standout features of Friendbuy is its A/B testing capabilities. This allows me to experiment with different program variations and identify what resonates best with my audience. It's a game-changer for refining and improving the effectiveness of my referral initiatives. Review collected by and hosted on G2.com.

While Friendbuy provides customization options, some users might find the level of customization they desire challenging to achieve. Depending on your specific branding and program requirements, you may encounter limitations in tailoring certain elements to your exact specifications. Review collected by and hosted on G2.com.

- Flexibility; FBuy makes it easy to test new offers/creatives/CTAs with little to no internal support when fully utilizing FBuy's widgets and functionalities

- The FBuy team is extremely helpful and quick to respond

- Fraud rules available are robust

- Widgets make it easy to implement things like referral status, that would normally require internal resources to build and maintain

- When implemented correctly and using FBuy's full suite of functionalities, reporting is robust and beneficial

- Options to go beyond referral credits and use the platform for loyalty/gamification Review collected by and hosted on G2.com.

- Would like some more flexibility with widget layout and design

- Without support from our FBuy team, it would be challenging to understand and maintain the various campaign set-ups (this could be due to still using legacy features) Review collected by and hosted on G2.com.

I've had experiences with multiple Referral Programs in the past that have been implemented after lots of effort and then quickly abandoned due to how much manual effort was required for tracking and fulfilling rewards. What I like the most about Friendbuy is that it was so turnkey to implement including the versioning of creative assets to meet our brand guidelines and specific program needs, a dashboard for tracking performance, hands-off reward fulfillment, and a customer service portal for our agents to support customer inquiries all in one place. Review collected by and hosted on G2.com.

I have no dislikes, any limitations we've run into have been on our side as it relates to some restrictions based on our specific e-commerce buy-flow and integrations. Review collected by and hosted on G2.com.