# Mention Me Reviews **Vendor:** Mention Me **Category:** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy) **Average Rating:** 4.4/5.0 **Total Reviews:** 61 ## About Mention Me In an age where consumers are bombarded with advertising and skeptical of paid media, trust has become the true currency of growth. Mention Me empowers marketers to unlock profitable, customer-led growth through referral and influencer marketing. Backed by over a decade of experience and advanced AI technology, we help you win high-quality customers, boost their lifetime value, and transform them into influential brand champions who drive authentic, organic growth. Here’s just some of what sets us apart: - Capture real-life referrals at checkout with just a friend’s name—no links, no friction. - Predict who’s ready to refer using AI-powered propensity modelling to share the right message to the right customer. - Increase ROAS through paid channels with high-performing lookalike audiences modelled on your biggest fans. - Understand why customers love your brand with rich sentiment insights that boosts referral and wider CX. - Find, activate and manage micro-influencers already in your customer base - all through cookieless tracking. With direct integrations into your core customer platforms, you can deliver more relevant messaging, efficient media spend, and quality customer acquisition across every channel. And with our experienced client success teams working closely with you to continuously optimise performance, we’ll help ensure your referral and micro-influencer programmes deliver long-term value. To learn more, visit mention-me.com or contact hello@mention-me.com ## Mention Me Pros & Cons **What users like:** - Users find the **customer support helpful** , making the setup process easier and attracting new customers more affordable. (1 reviews) - Users find it **easy to use** and appreciate helpful customer support for attracting new customers. (1 reviews) - Users highlight the **easy setup** of Mention Me, making it convenient for attracting new customers. (1 reviews) - Users appreciate the **helpful customer support** and find it easier and cheaper to attract new customers. (1 reviews) **What users dislike:** - Users find the **process quite time-consuming** as changes require assistance from the support team. (1 reviews) ## Mention Me Reviews ### 1. Evaluating the use of mentionme referral program **Rating:** 4.5/5.0 stars **Reviewed by:** Milán B. | Junior CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Mention Me?** Easier and cheaper to attract new customers. Easy to set it up and customer support is helpful. **What do you dislike about Mention Me?** Changes can happen only via their support team, and code cannot be rewritten by us, which makes the process a bit more time-consuming. **What problems is Mention Me solving and how is that benefiting you?** rewarding already existing customers for attracting new customers to the website, making CAC lowwer. ### 2. Great company with great people **Rating:** 5.0/5.0 stars **Reviewed by:** Tom G. | Sr. Manager, Platform and Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Mention Me?** Mention Me are a forward-thinking company with a unique concept. They were great to work with and really helped grow the account from nothing to where it is today generating over £10K per month for the business. The team were super positive and committed to help grow the account and achieve success. I would highly recommend using Mention Me for any business that wants to cut through and offer something to their customers that competitors are not. **What do you dislike about Mention Me?** The only area to consider focusing on is the amount of analytics available. Although our account manager did a great job of explaining everything, I feel there is a lot of data and dashboards in the tool. I would suggest reviewing what is critical for each brand and tailor the dashboard to their needs. **What problems is Mention Me solving and how is that benefiting you?** Generating new customers not familiar with the brand. ### 3. Intuitive platform and a supportive team **Rating:** 4.0/5.0 stars **Reviewed by:** Charlotte B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Mention Me?** Easy to use and an intuitive platform, combined with helpful account managers like Scott and John we have found Mention Me easy to use and the service very helpful. **What do you dislike about Mention Me?** There isn't much I dislike about Mention Me however, some A/B Testing can feel repetitive, so it would be good to get some brand-new testing ideas to push our smaller brands forward and allow us to use it to its full potential. **What problems is Mention Me solving and how is that benefiting you?** Mention Me allows us to identify, acquire and nurture our best customers. It stands out from our other channels and tools, driving new customer acquisition and long-term goals. ### 4. Excellent user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsty B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Mention Me?** The versatility and the fact that you can test and make tweaks to your campaigns to make sure you are leading with the most optimised version to gain your customer's interest. John makes a huge effort to keep things fresh and moving forward. **What do you dislike about Mention Me?** We are finding the share rate hard to build on and improve but that is a work in progress between our team and the team at mention me so we feel it is in hand. **What problems is Mention Me solving and how is that benefiting you?** Mention me is helping us to onboard new customers through our current loyal customer base. We find it a good way to help spread brand awareness and grow our sign ups. ### 5. MentionMe Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Mention Me?** Our account manager John is fantastic, we previously had someone else who wasn't very useful but since we've had John things have been great, he always knows what is going on and able to provide insight and suggestions. **What do you dislike about Mention Me?** I find that the interface isn't as clear as other systems and it's often hard to find what it is I'm looking for, such as specific reports etc. but other than that all is well. **What problems is Mention Me solving and how is that benefiting you?** For me, we're currently in the process of reevaluating the benefit of MentionMe for both the product and the subscription sides of the business. Things are looking good but we have some further analysis to complete. ### 6. Usefull software and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro Suarez P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Mention Me?** The support you receive from the account managers and customer experience manager. They help you with implementing better strategys **What do you dislike about Mention Me?** Some parts of the interface are difficult to use and can be tricky. I would love to see a dashboard where i could filter results by campaign not just in a whole. **What problems is Mention Me solving and how is that benefiting you?** integration with my e-commerce to gain new leads via referral ### 7. Highly recommend Mention Me for driving both customer acquisition and retention **Rating:** 5.0/5.0 stars **Reviewed by:** Angela R. | Head of CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Mention Me?** ROI is easily proven. Very well organised platform, with supportive team. **What do you dislike about Mention Me?** Sometimes there is a lot in the platform and takes some time to understand it all and use it to its full potential. **What problems is Mention Me solving and how is that benefiting you?** Generating new customers and helping with return purchases. ### 8. Great Referral platform with great features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Mention Me?** MentionMe provides an efficient means to acquire customers, account managers are very responsive and proactive. **What do you dislike about Mention Me?** The platform can be fairly hard to navigate, however after a recent redesign this has been addressed. **What problems is Mention Me solving and how is that benefiting you?** MentionMe has allowed us to market to and reward existing customers. ### 9. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Mention Me?** Our account manager John Taylor has been brilliant—excellent communication, speedy replies, and always helping us look at new ways to optimise. **What do you dislike about Mention Me?** No downsides come to mind. We have had a very positive experience with Mention Me so far. **What problems is Mention Me solving and how is that benefiting you?** One of our biggest targets is new customer acquisition, and we see a constant stream of new contacts from Mention Me. **Official Response from Olivia Cox:** > Hi Liz, thanks so much for leaving your review. We’re so pleased to see that you’re having a fantastic experience with your Client Success Manager, and that referral aligns so well with your wider marketing strategy. If you think of anything else that would make your experience even better, please let your Client Success Manager know. ### 10. Great experience, with a couple of snags along the way! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Mention Me?** The analytics are quite a learning curve, however if you need a meeting or tutorial, representatives are always available and more than happy to go through everything. Communication is great, you can always email and get a response, and everyone is very friendly. **What do you dislike about Mention Me?** Communication is great, however more explanation is sometimes needed as to why requests are unable to be met - ie why HTML custom won't work on some stages, but does on others. Imagery can take a while to complete as the design team is very busy. There is only one person working on the engineering side of things, so lets hope he doesn't leave! A basic How-To email guide for the analytics would be very handy for anyone just starting out - or perhaps a video tutorial for anyone new to the platform. **What problems is Mention Me solving and how is that benefiting you?** We are able to accurately track how well our referral campaigns are performing across several segments. We are then able to report these stats to our partner, and see how changes effect numbers in real time. **Official Response from Olivia Cox:** > Hi, thanks for leaving us a review. We’re happy to hear you’re enjoying working with our fantastic Client Success team. We’re working on how we can make our platform more self-serve so our customers can easily set up, optimise and maintain their campaigns. Your Client Success Manager will let you know when we have any updates on this. We’re always reviewing our self-help content to make sure our clients have everything they need, so please let your Client Success Manager know if there’s something else you’d like to see. ### 11. Flexible platform for referral program management, with great customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Mention Me?** lots of different options to run referral programs. built in a/b testing is great. the reporting dashboard in the platform is quite good too. the customer support is very responsive, collaborative and helpful - both in resolving issues and in thought partnership on experiments and performance. **What do you dislike about Mention Me?** the user journey for the referrer and the referee is more complex bc of the extra step of signing up to mention me and giving GDPR permissions. it's unclear how that impacts conversion rates, but it does add several stages to the customer journey. there's no easy reporting on the performance of the emails. there's no API to pipe the data into our DB and analyse better, though it's possible to do via webhooks. **What problems is Mention Me solving and how is that benefiting you?** Easy set up of referral program with minimal engineering time and a lot of flexibility to experiment with different incentives, messaging and creative. Mention Me enabled us to get our referral program off the ground quickly and continuously optimise it. **Official Response from Olivia Cox:** > Hi, thanks for sharing your thoughts with us. We’re happy to hear you’re enjoying working with our team and that you’re amplifying your programme's performance through A/B testing. Further optimising the customer experience is a key part of our product roadmap — your Client Success Manager will keep you posted on our developments. ### 12. Reputable referral scheme provider, especially well-suited to ecommerce sites **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Mention Me?** The referral widgets that mention-me provide are extremely customisable, which create a seamless user experience on site in terms of brand look/feel. The onboarding process was extremely well structured and the ability to AB test different incentives helps better understand what it is your customers like. **What do you dislike about Mention Me?** Some aspects of the set up process were difficult to implement and as such we have gone live with the scheme without accurate tracking in place. Sometimes it feels much more like we are trying to fit what we can of our business structure into their platform rather than having a platform which is flexible enough to accommodate different business types. **What problems is Mention Me solving and how is that benefiting you?** Due to our purchasing process being a little more complex than a standard e-commerce site I have found that some of the aspects of mention-me's platform are unavailable to me currently. The team is working with me to see what more of the platform can be unlocked but I can see there are definite limitations of the system, which it seems is designed for primarily e-commerce product based businesses rather than subscription/membership type businesses. **Official Response from Olivia Cox:** > Hi, thanks for sharing your feedback. We’re so pleased to hear you’re able to create a seamless user experience with your referral programme, and that you’re gathering valuable advocacy insights through A/B testing. We aim to accommodate all of the many types of businesses we work with within our platform. If you haven't already, please speak with your Client Success Manager if you think there’s more we could do to help you with this. ### 13. Great service and great results **Rating:** 4.0/5.0 stars **Reviewed by:** Carina M. | CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Mention Me?** Our account manager is really lovely and so knowledgable about RAF and what we can do to optimise our results. They're often come up with new solutions if we see results dip and their reporting is extensive. **What do you dislike about Mention Me?** We do get a few self-referrers which is a shame however their system does allow us to identify these customers with likely matches so we can remove these if necessary. **What problems is Mention Me solving and how is that benefiting you?** They are a totally different marketing channel to all of our other ones as the best way to convince a new customer to come to us is by their friend telling them. We get a lot of extra revenue from this channel. **Official Response from Olivia Cox:** > Hi Carina, thanks for taking the time to share your feedback. We're happy to hear what a great experience you’re having working with our Client Success team as they help you optimise your programme. If you have any further issues you need support with, please continue to reach out to your Client Success Manager. ### 14. Great platform with helpful account managers. Can become a vehicle for fraudulent customers though. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Mention Me?** We've been using Mention Me for a couple of years now and have seen good results with strong new customer numbers and a more loyal customer base overall. Our account team has been incredibly helpful with guiding our testing roadmap and supporting us with any issues, and they are always very friendly and welcoming. **What do you dislike about Mention Me?** Overall the platform offers good value for money, but our concern is around fraud and customers abusing the platform. Mention Me does support in helping manage this, but it's challenging to keep on top of it - with numbers of customers still coming through, made worse by the GMAIL setup, whereby it's much easier to generate a new email address. **What problems is Mention Me solving and how is that benefiting you?** Mention Me enables greater reach and new customer growth, with the referred customers being more brand loyal with a greater lifetime value. **Official Response from Olivia Cox:** > Hi, thanks for sharing your thoughts with us. We’re pleased to hear you’re seeing strong results from your advocacy programme with the help of our Client Success team. If you haven't already, please speak with your Customer Success Manager to discuss how we can help you configure the gaming rules so this issue is easier to manage. ### 15. Easy to use platform and customer service support are extremely helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Nadia M. | Digital Co-ordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Mention Me?** It's an easy to use platform which our customers have been loving as it benefits themselves and their friend. Our brand have a lot of loyal customers so having this scheme is a great way to reward them. **What do you dislike about Mention Me?** The gamification is a bit complicated. Alot of referrals go as self referring so we do often get queries as to why the referals havent gone though. **What problems is Mention Me solving and how is that benefiting you?** Rewarding our loyal customers for their word of mouth is definitely the biggest problem we have seen solved by using mentionme as a platform **Official Response from Olivia Cox:** > Hi Nadia, thanks for leaving your review. It’s great to know your customers are excited about being rewarded for their brand advocacy, and that the programme is helping you nurture further loyalty. We’re continuously looking at ways we can reduce referral gamification — please let your Client Success Manager know if you have any further feedback. ### 16. Driven increased revenue, converting new customers & driving acquisition **Rating:** 4.5/5.0 stars **Reviewed by:** Katheryn T. | CRM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Mention Me?** Drives acquisition for CRM, easy to use platform, can easily find & download the data we need to use for acquisition in CRM. The mention me team are also very helpful, for example when we wanted to launch our loyalty progam & offer points. **What do you dislike about Mention Me?** Ideally would be easier to integrate with our CRM system, although believe this is more on SAP side. **What problems is Mention Me solving and how is that benefiting you?** Acquisition to the database mostly for CRM, also converting sales from existing & new customers **Official Response from Olivia Cox:** > Hi, thanks for taking the time to leave your review. It’s great to know you’re finding our platform easy to use, with the help of our brilliant Client Success team. We’re always working to improve our integrations, so please share any feedback you have with your Client Success Manager if you haven’t already. ### 17. User-friendly platform + Amazing client-business support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Mention Me?** The Customer success managers provide full support with your mention-me activities, and are very proactive. The platform has a lot to offer, especially when it comes to data-insights. Customer support will help you launch your new offerings in no-time. **What do you dislike about Mention Me?** There's a lot to do with Mention Me, which can overwhelm you but luckily your customer success manager will provide you with all relevant info, next steps, data insights, etc. **What problems is Mention Me solving and how is that benefiting you?** Mention Me is helping us aquire more new customers, and the greatest benefit is that it's a low-maintenance platform so will still show positive results even when running on its own. **Official Response from Olivia Cox:** > Hi, thanks for leaving us a review. We’re thrilled to hear you’re having a great experience working with our Client Success team and gathering valuable advocacy insights from the platform. Keep an eye out for our latest product launch in December, where we’ll release an updated version of the Overview page that lets you see your most important insights at a glance. Your Client Success Manager will be happy to run through this with you once it’s released. ### 18. An easy to use platform that provides good results, some additional features would be welcomed. **Rating:** 4.0/5.0 stars **Reviewed by:** Harry C. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Mention Me?** The user face is simple to use, and being able to pull and review results quickly is really helpful. The level of service provided by Mention Me and the account managers is another big positive. **What do you dislike about Mention Me?** Nothing particularly sticks out as being a negative of Mention Me and the platform. Some additional features which have been discussed with Chris would be welcomed. **What problems is Mention Me solving and how is that benefiting you?** Mention Me is helping to drive new customer acquisition with an higher than average AOV, which is really positive. We see referral marketing as a key long term driver for success and Mention Me facilitates that. **Official Response from Olivia Cox:** > Hi Harry, thanks for taking the time to leave your review. It’s great that the customers you’re acquiring through referral have a higher AOV, and you’re able to see the results of your programme easily. If you think of any other features or improvements that would make your programme an even bigger success, please let your Client Success Manager know. ### 19. Great solution for referral programs! **Rating:** 4.5/5.0 stars **Reviewed by:** Clémence T. | Customer Journey & CRM Project Manageer, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Mention Me?** Mention Me provides a plug & play solution for referral programs that is easily implemented. And, most of all, they offer the "share by name" feature which we love and no other competitors are offering (according to our knowledge of course). **What do you dislike about Mention Me?** The price point can be a little bit higher than some of their competitors, but there are more features and the support is really here. **What problems is Mention Me solving and how is that benefiting you?** Mention Me helps us to recruit more new customers with a CPA lower than other acquisition methods. So, the number of trialists (name of our 1st-time customers) and of course our revenue are improved! **Official Response from Olivia Cox:** > Hi Clémence, thanks for your review. It’s great to know you’re a fan of our unique Name Share® feature and that referral is helping you lower your CPA. If you have any thoughts about how we can help you drive even better results, please get in touch with your Client Success Manager. ### 20. Efficient, thorough and engaging. **Rating:** 4.5/5.0 stars **Reviewed by:** Tasha R. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Mention Me?** The team are really engaged and efficient workers. They are quick to respond and provide thorough and detailed feedback on calls. **What do you dislike about Mention Me?** There is quite a lot to get your head around the platform, which I found to be quite time consuming at the start! **What problems is Mention Me solving and how is that benefiting you?** Mention Me is helping to increase our revenue and customer retention. **Official Response from Olivia Cox:** > Hi Tasha, thanks for taking the time to leave your review. We're so pleased to hear you're enjoying working with our fantastic Client Success team. Please let your Client Success Manager know if you've got any ideas about how we can make the platform work even better for you. ### 21. Perfect solution for referrals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Mention Me?** The Mention Me solution is very well-designed and user-friendly. It also provides the access needed to manage your referral scheme on the fly and insight into performance. **What do you dislike about Mention Me?** Based on my experience so far, there are not any areas of the solution that I do not like. **What problems is Mention Me solving and how is that benefiting you?** The Mention Me solution provides a flexible referral solution and enables the testing of various incentives to identify the best-performing referral mechanic. The solution also supports data enrichment opportunities to collect data from low referral propensity customers instead of always showing the referral offer. **Official Response from Olivia Cox:** > Hi, thanks for leaving us a review. We're thrilled to hear you're having a great experience using our platform and making the most of our segmentation and experimentation capabilities. If you have any thoughts about how we can make our platform work even better for you, please let your Client Success Manager know. ### 22. Good service if you want a very basic referral scheme **Rating:** 3.0/5.0 stars **Reviewed by:** Jasper L. | Senior Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Mention Me?** Mention Me allows you to quickly implement and test how a referral scheme would perform for your business. **What do you dislike about Mention Me?** It is a very inflexible platform. You can change the colours, fonts and images (well their support team can, you can't - a real pain!) but beyond that you're locked to their layouts. Their reporting has been improved lately but it has been a challenge to understand who our top referrers are and where we should actually be focusing to make the biggest improvements. **What problems is Mention Me solving and how is that benefiting you?** Whether or not there is customer demand for a referral scheme **Official Response from Simeon Atkins:** > Hi Jasper, Thank you for taking the time to share your thoughts, we really appreciate it. Your feedback is very timely as we are currently working on some exciting new developments to enhance the user experience and create a more self-serve environment. If you'd like to learn more, join us for our Product Launch Webinar on the 8th Sep (register here: https://www.mention-me.com/deeper-insights-product-launch). And as always your Customer Success Manager is on hand to help with anything you need. Have a great day ### 23. user friendly platform, great account management and proven revenue income **Rating:** 5.0/5.0 stars **Reviewed by:** Rosie P. | Affiliate and Partnerships Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Mention Me?** The platform is very easy to use. I am supported by a very helpful account manager who makes sure i understand everything and suggests helpful tips for optimisation. **What do you dislike about Mention Me?** I can't think of anything i dislike. I think it might be slightly improved by automatically approving the gamine rules, but i understand why we must approve them mannually **What problems is Mention Me solving and how is that benefiting you?** It is increasing the number of new customers we get. This is a focus for the business, and mentionme has proven to be a valuable acquisition channel. Brand awareness in smaller territories is another benefit **Official Response from Olivia Cox:** > Hi Rosie, thanks for your review. We’re happy to hear that our Referral Experts have helped you optimise your programme and drive revenue for your business. Please let us know if you have any ideas about how we could improve our platform to deliver you even better results. ### 24. Great tool to drive recommendations and referrals **Rating:** 5.0/5.0 stars **Reviewed by:** Weronika W. | National Marketing Programme Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Mention Me?** One of their strongest assets is the team. The level of professionalism and speed of work is admirable. Any requests are addressed immediately and the team is very proactive. As a result the platform is continuously being developed and improved. **What do you dislike about Mention Me?** I struggle to think of anything, as it is a great tool to develop a referral programme. **What problems is Mention Me solving and how is that benefiting you?** We initially brought Mention Me in as a GDPR solution for referral, but quickly realised it was more than that and it is a great commercial tool to drive the business. **Official Response from Olivia Cox:** > Hi Weronika, thanks so much for taking the time to leave us a review. We’re thrilled to hear you’re impressed by our team of Referral Experts. Improving our platform for our users is our biggest priority, so if you ever have more suggestions for how we can make it even better for you, please let your Client Success Manager know. ### 25. Good acquisition driver **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Mention Me?** Great CSM - very helpful & offered good options for optimisations/testing Platform easy to use Useful reporting options - have access to everything we need Ability to integrate with our ESP (Emarsys) **What do you dislike about Mention Me?** Would prefer more meetings than once a month to touch base and discuss optimisations/testing opportunities We have issues with customers trying to game the system - would be ideal if these were flagged in real-time to the customer rather than needing to go through manually **What problems is Mention Me solving and how is that benefiting you?** Acquisition - but only accounting for about 5% of our New Customers - looking to use frequent referrers in automations and offer different incentive to help push this % up Works in the background without needing too much day-to-day attention - good for a team lacking in resources! **Official Response from Olivia Cox:** > Hi, thanks for taking the time to leave us a review. We’re happy to know you’re finding our platform and reporting easy to use. If you’d like more time with your Client Success Manager, don’t hesitate to let them know — I’m sure they’ll be able to come up with a schedule that works for you. As for customers gaming the system, we have some extra controls we can put in place if needed. If you’d like to know more, please chat with your Client Success Manager. ### 26. Mention Me have helped us accelerate acquisitions on our owned and earned channels **Rating:** 4.0/5.0 stars **Reviewed by:** Chloe W. | Head of Retention, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Mention Me?** The ability to easily A/B test. The team are quick to implement changes needed or put live any new campaigns. **What do you dislike about Mention Me?** The integration works best for e-commerce vs subscription businesses although you can find workarounds. **What problems is Mention Me solving and how is that benefiting you?** Referral now makes up to 20% of all acquisitions **Official Response from Olivia Cox:** > Hi Chloe, thanks for sharing your thoughts. It’s great to know you’re making the most of our A/B testing capabilities with the help of our Client Success team. While our programmes do generally work best for ecommerce businesses, we’re pleased to know you’re accelerating acquisition through your customer advocates. ### 27. The platform is very easy to use and report on performance as well **Rating:** 5.0/5.0 stars **Reviewed by:** Clare A. | CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Mention Me?** It's simple to use, and visually pleasing **What do you dislike about Mention Me?** It can be hard to navigate the platform at times **What problems is Mention Me solving and how is that benefiting you?** It's helping to get us new customers, and we can see that they are returning too. It's especially useful for us to get new customers when we launch new markets **Official Response from Olivia Cox:** > Hi, thanks so much for leaving your review. We’re happy to hear you find the platform simple to use and you’re able to report on your performance easily. Simplifying how you navigate the platform is a big focus for us right now, and we’ll be releasing a new version of the Overview page as part of our next product launch in December to help with this. Your Client Success Manager will be happy to run through it with you once it’s released. ### 28. Very good service and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Mention Me?** Mention me is excellent in support campiagns, the A/B testing is beneficial and learns from data-driven results, and the account reps are always available. I won't look to move to a competitor. **What do you dislike about Mention Me?** I don't have any issues with Mention Me, they are quite helpful and work towards resolving an issue when it does come up. **What problems is Mention Me solving and how is that benefiting you?** Mention Me is beneficial in attraction new customers by existing customers shouting about the business. I think the systems in place are well-optimised to do so! **Official Response from Olivia Cox:** > Hi, thanks so much for your review. We’re so pleased to know you’re enjoying working with our team of helpful Referral Experts and making the most of our A/B testing capabilities. If you have any other feedback, please don’t hesitate to let your Client Success Manager know. ### 29. Very strong product offering **Rating:** 4.0/5.0 stars **Reviewed by:** Bethany H. | CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Mention Me?** With support from Nick our platform works really well for our model. The automation of reward fulfilment is great **What do you dislike about Mention Me?** The actual customer journey is very fixed and not as customisable as I'd like. We cant create our own journey, format emails or stages with freedom **What problems is Mention Me solving and how is that benefiting you?** Having a referral scheme as a whole is driving new customers to our product. Mention me is making that trackable at a customer level **Official Response from Olivia Cox:** > Hi Bethany, thanks for taking the time to leave your review. We’re thrilled to hear our platform is working well for you and your business. Further optimising the customer experience is a key part of our product roadmap — your Customer Success Manager will let you know when we have any updates on this. ### 30. Effective referral program. **Rating:** 4.5/5.0 stars **Reviewed by:** Stuart C. | Ecommerce and Digital Tech Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Mention Me?** Multiple customer touchpoints to recommend or redeem. **What do you dislike about Mention Me?** Would be nice to have a reward scheme or loyalty program to use alongside **What problems is Mention Me solving and how is that benefiting you?** Reliable and high intent customer visits from prospective customers **Official Response from Olivia Cox:** > Hi Stuart, thanks for taking the time to leave us a review. We’re pleased to hear you’re making the most of all the touchpoints you can use to promote referral. With regards to reward schemes, we offer integrations with GiftCloud and WeGift to automatically send vouchers to your customers in real-time. We’re also looking at how we could potentially integrate with loyalty providers next year — your Client Success Manager will keep you posted on any updates about this. ### 31. air up x mention me **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Mention Me?** The mention me team. I have often been reluctant to use tools with managed services but the team have at mention me have been great at helping us make referral as successful as it is at the moment. **What do you dislike about Mention Me?** Not a lot, to be honest, I think maybe the reporting dashboard could be easier to understand. it'd also be cool if there was a way to more easily understand incremental impact. **What problems is Mention Me solving and how is that benefiting you?** Growing our customer base and giving our customer base. Around 3% of our new customers come from referral. Adding to that our existing customers who refer friends have a significantly better CLTV. **Official Response from Olivia Cox:** > Hi, thanks for leaving us a review. We’re so happy to hear our Referral Experts are helping you make your programme a success. Thanks for your feedback about the reporting dashboard. You might be interested in catching up on our recent product webinar (​​https://youtu.be/5telEtqpI9g), where you'll discover the reporting updates that’ll make it easier to see what success looks like for your programme. ### 32. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Mention Me?** Great account manager, always helpful and good communication! John is the best **What do you dislike about Mention Me?** Don't dislike anything, maybe just wish we could get some premium features included in our plan at no extra cost! **What problems is Mention Me solving and how is that benefiting you?** Solving stagnation of acquiring new customers, MM allows us to drive revenue from new customers on a large scale through referral **Official Response from Olivia Cox:** > Hi, thanks for taking the time to share your thoughts on our platform. We're happy to hear how much you're enjoying working with John, one of our fantastic Client Success Managers. If you have any other ideas about how we can improve your experience, please let us know. ### 33. I enjoy working with the Mention Me team and have had a positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Simone V. | CRM Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Mention Me?** The dashboard and the meetings with the team **What do you dislike about Mention Me?** It takes a lot of work to project manage it **What problems is Mention Me solving and how is that benefiting you?** Integrating with more platforms **Official Response from Olivia Cox:** > Hi Simone, thank you for sharing your feedback. We’re happy to hear you’re enjoying using the dashboard to assess and optimise your referral performance. Referral is a real science, and it does take time and attention to get it right. If there’s any further support our team can offer, please get in touch with your Client Success Manager. ### 34. MentionMe is really easy to use and our account manager Eilidh is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Mention Me?** The platform itself is really easy to use and it provides useful insights into our performance, benchmarking against ourself and the industry. **What do you dislike about Mention Me?** My least favourite thing is the download time of the reports! **What problems is Mention Me solving and how is that benefiting you?** Mention Me brings our Refer a Friend campaign all together in one place and makes the process simple from starting a campaign through to reporting **Official Response from Olivia Cox:** > Hi, thanks for taking the time to leave your feedback. We’re happy to hear you’re finding the platform easy to use and are getting great support from our Client Success team. We're always looking for ways we can optimise performance within the platform, and report download speeds will be one of the aspects we’ll address going forwards. ### 35. Very intuitive and simple way to drive customer acquisition **Rating:** 4.5/5.0 stars **Reviewed by:** Ellis H. | SENIOR MARKETING MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Mention Me?** Regular communications with our CSM who provide helpful advice for driving performance and simple to understand analytics **What do you dislike about Mention Me?** It would be helpful to have more automation with our CRM platform, identifying segments of customers that haven't redeemed their code. **What problems is Mention Me solving and how is that benefiting you?** Quantifying and driving referral for an otherwise unmeasureable channel **Official Response from Olivia Cox:** > Hi Ellis, thanks for taking the time to leave your review. We’re happy to hear your Client Success Manager is helping you drive performance and understand your referral insights. We have a number of CRM integrations on our roadmap for next year. Your Client Success Manager will let you know when we have any updates on this. ### 36. I've always found the platform to be super simple and helpful for insights. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Mention Me?** Easy to use an test new ideas and great communication and insight from Carl and past account managers to help us continuously improve the programme. **What do you dislike about Mention Me?** Not much - there can be a lot of info to digest and sometimes it can be difficult to find but I need to explore the new look portal! **What problems is Mention Me solving and how is that benefiting you?** Using word of mouth between friends and family in a more trackable and profitable way to gain customers at a lower CAC. Also increased sense of trust and loyalty. **Official Response from Olivia Cox:** > Hi, thanks so much for your review. We’re thrilled to hear you’re enjoying working with our Client Success team, and that you’re continuously improving your programme's performance through strategic testing. Keep an eye out for our latest product launch in December, where we’ll release an updated version of the Overview page that lets you see your most important insights at a glance. Your Client Success Manager will be happy to run through this with you once it’s released. ### 37. Good Additonal Acquisiton Resource **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Mention Me?** Integration with CRM, productive, actionable catch-ups with an engaged Account manager and A/B testing capabilities. **What do you dislike about Mention Me?** The cost can be high and the charging model is a flat fee, I believe. **What problems is Mention Me solving and how is that benefiting you?** It is assisting with our acquisition by incentivising 'word of mouth' referrals. **Official Response from Olivia Cox:** > Hi, thanks for taking the time to leave your feedback. We’re pleased to know you’re taking advantage of our marketing automation integrations and A/B testing capabilities with the support of your Client Success Manager. Please let them know if there’s anything else we can do to improve your experience. ### 38. A tool that is recruiting VIPs for our brand **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Mention Me?** While the uptake hasn't been groundbreaking, the customers that MentionMe recruits for our brand are clearly VIPs. **What do you dislike about Mention Me?** Performance was initially slow, and take some time to snowball. **What problems is Mention Me solving and how is that benefiting you?** It's helping our acquisition strategy, and recruiting customers with a higher AOV than many other channels. **Official Response from Olivia Cox:** > Hi, thanks for sharing your feedback with us. It’s great to know you’re acquiring more high-quality VIP customers for your brand through the power of advocacy. A lot of testing and experimenting goes on in the early stages of a campaign to make sure we’re setting you up for powerful long-term results. For that reason, it’s common that our customers start to see the best results a number of months into their programme, once they’re fully onboarded. Your Client Success Manager will be there to guide you as you test and optimise your programme, so please let them know if there's more they could do to help. ### 39. Head of Digital **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Mention Me?** Easy platform to use, flexible, customisable, can charge images, text, preview. Doesn't need much tech to get involved. **What do you dislike about Mention Me?** We do not have an account manager making it hard to know what we can do to test or how to scale up the program not just by spending more. How do we link it to our marketing. Lack of communication and proactivity. **What problems is Mention Me solving and how is that benefiting you?** Targeting new customers that look like our exisiting customers. But our program is still small. **Official Response from Olivia Cox:** > Hi, thanks so much for your review. We’re pleased to know you’re finding our platform simple to use and it’s helping you target new valuable customers. If you’d like more contact with our team, please get in touch by emailing performance@mention-me.com. They’ll be happy to help with whatever you need. ### 40. Excellent for conversion and new customers **Rating:** 4.5/5.0 stars **Reviewed by:** Ben B. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Mention Me?** Mention me is simple to install/ use, and set new CS personnel up on **What do you dislike about Mention Me?** Customers can become confused at times, but we can always help! **What problems is Mention Me solving and how is that benefiting you?** Referrals for new customers, and rewarding loyal customers **Official Response from Olivia Cox:** > Hi Ben, thanks for taking the time to leave us a review. It’s great to hear you’re enjoying using the platform to reward your most loyal customers. If you’ve got any ideas about how we could make things even simpler for you, don’t hesitate to let your Client Success Manager know. ### 41. Excellent Referral Programme **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Mention Me?** I like how insightful all the reports are, how helpful the team is and how powerful the tool is to gain new customers and reward existing customers **What do you dislike about Mention Me?** There really are no downsides! They are always asking for feedback, super quick to respond and everything so far has run smoothly **What problems is Mention Me solving and how is that benefiting you?** It is helping reward existing customers, gain new customers and has helped solve us track people's "word of mouth" referrals **Official Response from Olivia Cox:** > Hi, thanks so much for your positive feedback. We’re pleased to hear how helpful you find our Referral Experts — we think they’re pretty great too. If you think of any other ways we could improve our platform and service, please share your thoughts with your Client Success Manager. ### 42. I have had a very positive experience of the team at Mention Me **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Mention Me?** Monthly catch up with the team to track the progress of the referral system and insight into what can be improved **What do you dislike about Mention Me?** I can't think of anything, the programme works well the way it is set up **What problems is Mention Me solving and how is that benefiting you?** It is helping us reach a wider customer base **Official Response from Olivia Cox:** > Hi, thank you for sharing your feedback with us. It's great to hear you're enjoying working with our Client Success team and making the most of our platform to reach a wider customer base. Please let your Client Success Manager know if you have any other ideas about how we can improve your experience. ### 43. Great client onboarding and support - powerful platform at fingertips **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Mention Me?** Client onboarding has been very helpful. The team are friendly. We're excited by the AB testing feature within Mention Me. **What do you dislike about Mention Me?** Not the most intuitive platform. But once you understand it, it's very powerful. Integration isn't the smoothest. **What problems is Mention Me solving and how is that benefiting you?** New customer acquisition. Find brand advocates and utilise data to create lookalike audiences. **Official Response from Olivia Cox:** > Hi, thanks for sharing your thoughts about our platform. A/B testing is a powerful way to optimise your programme, so we’re excited to see how it maximises your referral performance. As for your comments about the platform, we’ve got an upcoming launch that will make it easier for you to dive deeper into your customer insights — watch this space. ### 44. It's a good referral tool with a focus on growth. Mostly good support. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Mention Me?** Easy to use tool Good tech and integration Mostly excellent support **What do you dislike about Mention Me?** Would love some more access to do things ourselves No out of hours support Quite a lot of add-on costs for anything beyond BAU **What problems is Mention Me solving and how is that benefiting you?** Growing new customer numbers through referral **Official Response from Olivia Cox:** > Hi, thanks for taking the time to share your feedback. It’s great to hear you’re finding our platform easy to use and you’re making the most of our tech integrations. We’re currently working on making the platform more self-serve to let our customers easily set up, optimise and maintain their campaigns. Your Client Success Manager will keep you posted on any developments around this. ### 45. Great experience, very responsive service and customer success, probably the best referral tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Mention Me?** Service, customer success, they are really quick, responsive, and helpful **What do you dislike about Mention Me?** Tech implementation can be somewhat complex **What problems is Mention Me solving and how is that benefiting you?** There are not many good partners to do referrals, developing something from scratch is too much and this is exactly where mention me is helping, **Official Response from Olivia Cox:** > Hi, thanks for leaving us a review. We’re thrilled to hear you’re having a great experience working with your Client Success Manager. Please let them know if you have any thoughts about how we can make our platform work even better for you. ### 46. Great customer service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Mention Me?** The people I came into contact with at the company were all helpful and very friendly. **What do you dislike about Mention Me?** Sometimes communication tailed off without a satisfactory conclusion. **What problems is Mention Me solving and how is that benefiting you?** Their referral technology and data gathering are helpful for marketing. **Official Response from Olivia Cox:** > Hi, thanks for taking the time to leave your review. It’s great to know you’ve had a positive experience working with our team of Referral Experts. If there’s anything currently outstanding that you need help with, please get in touch with your Client Success Manager and they’ll be happy to help. ### 47. Experts at referral **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Mention Me?** They really are the experts at referral and have lots of suggestions for improving referral performance. **What do you dislike about Mention Me?** It's expensive and I think they need to branch more into loyalty. **What problems is Mention Me solving and how is that benefiting you?** Lower CPAs **Official Response from Olivia Cox:** > Hi, thank you for leaving us a review. We’re really pleased to know you’re continuing to level up your programme’s performance with the help of our Referral Experts. In the next year, we’ll be looking at how we can potentially integrate with loyalty providers. Your Client Success Manager will let you know when we have any updates on this. ### 48. Friendly and Supportive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Mention Me?** The support and guidance through the setup **What do you dislike about Mention Me?** The platform is a bit slow at the moment **What problems is Mention Me solving and how is that benefiting you?** An offer that we want to amplify **Official Response from Olivia Cox:** > Hi, thanks for sharing your feedback with us. We’re pleased to hear you’re having a great experience working with our Client Success team. We’re continuously working to improve the user experience on our platform — your Customer Success Manager will keep you posted on our developments. ### 49. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Mention Me?** The referral integration without much upfront investment **What do you dislike about Mention Me?** Paying additional fees when more markets are added **What problems is Mention Me solving and how is that benefiting you?** Referral - it's leveraging a very engaged audience **Official Response from Olivia Cox:** > Hi, thanks for taking time to leave us a review. It's fantastic to know you're having a great experience using the platform. Please let your Client Success Manager know if there's anything we can do to make your experience even better. ### 50. Super service and great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Holly A. | Senior Digital Marketing Manager, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2019 **What do you like best about Mention Me?** The customer service management received is second to none, from integration to A/B testing they are always on hand and go over and above. The platform is really intuitive and easy to use for insights and sharing with the wider business. **What do you dislike about Mention Me?** Additional tech support would be useful in some cases - we do not have a large in-house tech team and some of the integration guides weren't too easy to follow **Recommendations to others considering Mention Me:** If you have a small team and want to move into referral marketing without too much time resource available then this is the right solution! **What problems is Mention Me solving and how is that benefiting you?** We are still in our infancy on the programme but are currently building a robust testing plan to see what works the best for our business ## Mention Me Discussions - [What is Mention Me used for?](https://www.g2.com/discussions/what-is-mention-me-used-for) - [View Mention Me pricing details and edition comparison](https://www.g2.com/products/mention-me/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+02%3A47%3A47+-0500&secure%5Bsession_id%5D=84be2272-5451-484a-b842-c4db458cefd6&secure%5Btoken%5D=cae980d1d39cfe3d5dd5e273ba4e56a552f30743ab29f0e89631235e6c228a5e&format=llm_user) ## Mention Me Features **Influencer Marketing** - Influencer Recruitment - Influencer Scoring - Audience Analysis - Influencer Segmentation - Influencer Collaboration - User-Generated Content (UGC) Management - Content Approval - Campaign Analytics - Reporting and Dashboards - Data Importing and Exporting Tools - Influencer Whitelisting - Influencer Compensation - Social Commerce - E-Commerce Integration **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Agentic AI - Influencer Marketing Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Mobile** - Mobile Optimization **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top Mention Me Alternatives - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,939 reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (435 reviews)