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Mention Me

4.6
(12)

Mention Me is a referral marketing solution designed to enable companies to supercharge word of mouth for fast and effective new customer acquisition.

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Showing 12 Mention Me reviews
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Mention Me review by Holly A.
Holly A.
Validated Reviewer
Verified Current User
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"Super service and great platform"

What do you like best?

The customer service management received is second to none, from integration to A/B testing they are always on hand and go over and above. The platform is really intuitive and easy to use for insights and sharing with the wider business.

What do you dislike?

Additional tech support would be useful in some cases - we do not have a large in-house tech team and some of the integration guides weren't too easy to follow

Recommendations to others considering the product

If you have a small team and want to move into referral marketing without too much time resource available then this is the right solution!

What business problems are you solving with the product? What benefits have you realized?

We are still in our infancy on the programme but are currently building a robust testing plan to see what works the best for our business

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Mention Me review by Anna Sara R.
Anna Sara R.
Validated Reviewer
Verified Current User
Review Source
content

"Super company to deal with"

What do you like best?

The tool is great to make referrals easy for customers and for us to test different offers, copy, images etc. The team (and our brilliant CSM, Nick) is absolutely great in keeping in touch, sharing their learnings across different clients and tailoring new ideas, AB tests, etc. to suit our business.

What do you dislike?

You'll need a good partner with your ecom platform to set things up but on the Mention Me side things are very easy and straightforward.

What business problems are you solving with the product? What benefits have you realized?

Making referrals easy, testing different rewards, copy, imagery. Tracking referrals and measuring success.

What Customer Advocacy solution do you use?

Thanks for letting us know!
Mention Me review by Laura H.
Laura H.
Validated Reviewer
Verified Current User
Review Source
content

"Great platform - would recommend. "

What do you like best?

-Makes it easy for our members to refer.

-Great tracking and analytics which are easily accessed.

-The customer interface is highly customisable campaign by campaign.

-Excellent account management

What do you dislike?

There are gaming controls in place but the nature of referring makes it difficult to know what proportion of referrals are true, versus those that would have otherwise joined but googled us to find a referral bonus.

That said, MentionMe make it easy to add more controls but I've found it difficult to do this without constraining 'true' referrals.

What business problems are you solving with the product? What benefits have you realized?

Easy to track shares (by existing customers), and very easy to perform A/ B tests to work out what reward/copy/imagery/campaign performs best.

Mention Me review by Kayleigh C.
Kayleigh C.
Validated Reviewer
Verified Current User
Review Source
content

"Easy to use and instant support"

What do you like best?

Dashboard of performance for over the last 30 days, so see how we're doing on a daily basis, along with the share and purchase rate

What do you dislike?

Can't view reports from mobile, but that's the only issue so far

Recommendations to others considering the product

Good if you want to see exact numbers and where your customers are coming from

What business problems are you solving with the product? What benefits have you realized?

We're tracking and encouraging refer a friend and Mention Me allows us to see exactly how this channel is performing

Mention Me review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source
content

"Great expertise and super easy-to-use platform"

What do you like best?

MentionMe is a brilliant partner for a successful Refer-a-friend program : the platform is super easy to use and their teams are always there to support you + coming with new ideas to test and optimise performance.

What do you dislike?

they could improve the way to access the creative on the platform - not straight forward

Recommendations to others considering the product

quick to set up and they have a great expertise across lots of industries now

What business problems are you solving with the product? What benefits have you realized?

Mainly relevant for new customers acquisition for us, but it also contributes to improve our brand reputation (spreading good words) and also to some extent, impacts repurchase rate

Mention Me review by Finn L.
Finn L.
Validated Reviewer
Verified Current User
Review Source
content

"Powerful tool & great people"

What do you like best?

MentionMe provides a powerful solution for referral marketing which is simple to integrate and easy for marketing teams to access and manipulate. We've been really impressed with the speed & proactiveness of our account manager(s) too.

What do you dislike?

N/A

What business problems are you solving with the product? What benefits have you realized?

We've achieved as much as a 15% share of new customer acquisition through MentionMe after only 5 months using the platform.

Mention Me review by Benjamin E.
Benjamin E.
Validated Reviewer
Verified Current User
Review Source
content

"Excellent Product"

What do you like best?

Easy to use and set up. Great for interaction with customers and referels. Have a excellent Customer service back end.

What do you dislike?

Can cause issues when setting up codes and linking with Magento

Recommendations to others considering the product

Easy to set up and great customer service

What business problems are you solving with the product? What benefits have you realized?

Advertising and returning customers

Mention Me review by Sean T.
Sean T.
Validated Reviewer
Verified Current User
Review Source
content

"Great platform dedicated to referral"

What do you like best?

The reporting and tracking is fantastic, with tools to help manage referral simply.

What do you dislike?

People try and take advantage of our referral offer but they help us manage this.

What business problems are you solving with the product? What benefits have you realized?

We wanted a way to track and encourage referral. The use of names makes this very easy.

Mention Me review by Finn C.
Finn C.
Validated Reviewer
Verified Current User
Review Source
content

"No-brainer quick-win"

What do you like best?

The ease of implementation, the company, the culture.

What do you dislike?

Struggling to think of anything, have yet to be let down.

What business problems are you solving with the product? What benefits have you realized?

Referrals, new revenue channel, increasing customer acquisition rates

Mention Me review by Catherine B.
Catherine B.
Validated Reviewer
Review Source
content

"Have not used yet but did demo"

What do you like best?

I liked the product. I like that they say they can increase customers by 30 percent. It seems like a very valuable marketing tool.

What do you dislike?

The price point. I am a small business and the price point is meh.

What business problems are you solving with the product? What benefits have you realized?

I would solve my customer problem. I have customers, but could always use more.

Mention Me review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Very clear positioning, analytics, process, testing"

What do you like best?

How well geared it is for marketing teams with clear dashboards, tracking, A/B testing, tracking of orders etc. The entire set up.

What do you dislike?

I dont have things to say here, they are great

What business problems are you solving with the product? What benefits have you realized?

We are tapping into a channel that was not at all addressed.

Mention Me review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Easy integration, great support!"

What do you like best?

The easiness to integrate, great onboarding, quick support.

What do you dislike?

Designs are sometimes a bit tricky to change

Recommendations to others considering the product

Seamless implementation, easy to expand to other markets and languages, quick support.

What business problems are you solving with the product? What benefits have you realized?

We wanted to grow our referral program and Mention Me was a perfect fit for us.

Kate from G2

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* We monitor all Mention Me reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.