--- title: Bikky Reviews meta\_title: 'Bikky Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Bikky works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 23 scale: '5' date\_modified: '2026-08-17' parent\_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Bikky Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Bikky but has limited features. Are you part of the Bikky team? [Upgrade your plan](https://my.g2.com/bikky/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Bikky is the first Customer Data Platform (CDP) built exclusively for large, multi-unit restaurant brands. ‍By integrating with point-of-sale systems, online ordering providers, payment processors, and loyalty programs, Bikky is the only CDP able to build comprehensive datasets about everything from the performance of menus to the frequency and lifetime value of guests. With the platform, everyone from the C-Suite to the marketing team is empowered to make better decisions about the business and measure if those decisions are contributing positively to the bottom line. ‍Bikky was founded on the belief that restaurants deserve the same access to data as the largest, most sophisticated businesses in the world, and is proud to serve thousands of restaurant locations across the U.S., including major brands like Bojangles, MOD Pizza, Dave’s Hot Chicken, and Long John Silver’s. ‍Bikky is based in New York City and has raised nearly $15 million in funding to date. * * * Seller [Bikky](https://www.g2.com/sellers/bikky) Discussions [Bikky Community](https://www.g2.com/products/bikky/discuss) Languages Supported English Overview by Abhinav Kapur (CEO at Bikky) Show More ## Top-Rated Alternatives [ ![Restroworks Restaurant POS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Restroworks Restaurant POS") Restroworks Restaurant POS 4.8/5(1,321) ](https://www.g2.com/products/restroworks-restaurant-pos/reviews) [ ![Brevo Marketing Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,625) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ ![Insider One](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Insider One") Insider One 4.8/5(1,416) ](https://www.g2.com/products/insider-one/reviews) [ View All Alternatives ](https://www.g2.com/products/bikky/competitors/alternatives) ## User Insights Average based on 23 real user reviews. [Log in to unlock pricing and user insights](/login) ![Samantha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha S.") SS Samantha S. Marketing Director Enterprise (\> 1000 emp.) 7/2/2025 "Bikky is a game-changer when it comes to guest insights and smarter marketing" 5/5 What do you like best about Bikky? Bikky has transformed the way we understand and engage with our guests. As a customer data platform purpose, totally built for restaurants, it connects all our data sources—from POS to online ordering to loyalty—and gives us a single, unified view of our guests. What I love most is how actionable the insights are. Bikky doesn’t just show you what’s happening, it helps you understand why it's happening and what to do next. We’ve been able to identify high-value segments, optimize our retention strategies, and drive more repeat business with tailored campaigns that actually move the needle. Their team is incredibly responsive, thoughtful, and committed to helping us grow. Bikky isn’t just another tool... it’s a strategic partner in how we run and scale our marketing efforts. Review collected by and hosted on G2.com. What do you dislike about Bikky? Some dashboards take a little time to learn, but their team is \*always\* there to help! Review collected by and hosted on G2.com. What problems is Bikky solving and how is that benefiting you? What I love most is how actionable the insights are. Bikky doesn’t just show you what’s happening—it helps you understand why it's happening and what to do next. We’ve been able to identify high-value segments, optimize our retention strategies, and drive more repeat business with tailored campaigns that actually move the needle. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Small-Business (50 or fewer emp.) 7/2/2025 "Actionable, Relevant Data and Insights that Directly Impacts Marketing Performance" 5/5 What do you like best about Bikky? It's a great, easy to use platform that very clearly makes both the data and analysis accessible for a wide variety of users. The type of data Bikky provides is invaluable to assessing next steps and opportunities for marketing, operations and even culinary. We're excited about the cross-collaboration possible based on the types of data Bikky unlocks for us and it's a huge value that we're seeing large-scale guest trend data that we otherwise wouldn't have insights into. Review collected by and hosted on G2.com. What do you dislike about Bikky? Nothing to note - they are constantly fine tuning and developing from their current product set. We've been excited about the additional reporting aspects they've added to the dashboard and can't wait to see how else they develop! Review collected by and hosted on G2.com. What problems is Bikky solving and how is that benefiting you? Our traffic and sales trends by guest audience lifecycle type was not available to us previously and Bikky has given us access to this key data set. And on top of that, their on-platform analysis and insights are very helpful for us getting the top line info we need to make decisions in a quick and efficient manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Marc M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc M.") MM Marc M. Director of Franchise Operations Mid-Market (51-1000 emp.) 7/10/2025 "The future of reporting!" 5/5 What do you like best about Bikky? Bikky has great customer service. And very easy to use. Whenever I have a question, they are quick to respond and guide me in the right direction. They also have a great AI feature for pulling custom reporting. 10/10! Review collected by and hosted on G2.com. What do you dislike about Bikky? I would like the reporting to show system wide YOY sales when using certain filters on the Comp SAles section of the report. I can get them, but only by using the data assistant. Would like the pulling of reports to be a bit easier without using the DAta assistant. Review collected by and hosted on G2.com. What problems is Bikky solving and how is that benefiting you? Being able to streamline some data quicker by utilizing the data assistant Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Trey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trey M.") TM Trey M. Chief Operating Officer Mid-Market (51-1000 emp.) 3/3/2025 "Great Partner for Data collection and Analysis!!" 5/5 What do you like best about Bikky? We’ve had an incredible experience using Bikky, and it has truly transformed the way we analyze customer data and make informed decisions. From the start, the platform has been intuitive and easy to use, making data-driven insights more accessible than ever. What really sets Bikky apart is the collaborative approach—our team can seamlessly work together, track performance, and take action based on real-time data. The insights are clear, actionable, and help us stay ahead in a competitive market. A huge shoutout to the Bikky team for their outstanding training and support! They’ve been with us every step of the way, ensuring we maximize the platform’s capabilities. Their responsiveness and commitment to our success make all the difference. If you’re in the restaurant industry and looking for a powerful, user-friendly tool to drive growth, Bikky is a must-have! 🚀 Review collected by and hosted on G2.com. What do you dislike about Bikky? No real issues!! We are huge fans of the platform. Review collected by and hosted on G2.com. What problems is Bikky solving and how is that benefiting you? Frequency and Customer Acquisition as well as Customer Demographics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EK Eric K. CEO Mid-Market (51-1000 emp.) 3/21/2025 "CEO" 5/5 What do you like best about Bikky? I love that it gives us the ability to segment our guests, create automated journeys, and quickly understand our guest profiles. It was super fast to implement, their customer service is top notch and the system is fully integrated. We literally are using Bikky every day! Review collected by and hosted on G2.com. What do you dislike about Bikky? I literally do not have anything that I dislike about Bikky Review collected by and hosted on G2.com. What problems is Bikky solving and how is that benefiting you? Bikky allows us to create segmented marketing plans, increase our guests frequency, increase our guest check average and understand our product mix. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jason S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason S.") JS Jason S. Co Founder and President - Head of Commercial Mid-Market (51-1000 emp.) 1/20/2025 "Bikky told us more than just who our guests are." 5/5 What do you like best about Bikky? Bikky has given us so much more insights on who our guests are. I'm pleasantly suprised every time I pull up my Bikky Dashboard. The guest trends have given us insights on frequency plays, informed us on menu changes and day parts and opened our eyes on when where and who we need to market to in order to create a better business. Haven Hot Chicken is still discovering more uses for Bikky every time we have a call with thier team. Review collected by and hosted on G2.com. What do you dislike about Bikky? So far nothing! Loving working with Bikky and how open they are to give us quick answers on all of our questions. Review collected by and hosted on G2.com. What problems is Bikky solving and how is that benefiting you? Bikky has solved a few menu decisions we've had that appear to be items we should remove but have major frequency plays. Since onboarding Bikky we've been able to make great decisions on our menu, marketing moves and startegy for new openings. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BH Brad H. CMO Mid-Market (51-1000 emp.) 9/3/2024 "Bikky is a great CDP partners and third-party analytics provider" 5/5 What do you like best about Bikky? As a fast growing brand, it's critical for us to quickly understand the impact of our marketing and menu decisions. Bikky is a phenomenal partner in helping us understand our customer data so we know exactly how how our initiatives are driving higher sales for our franchise partners. I've launched hundreds of menu items over my career, including at some of the largest restaurant brands in the country. Working with Bikky, though, was the first time where my team and I had the ability to answer critical questions around new guest acquisition, retention, frequency, and sales. I would highly recommend them to any growing multi-unit restaurant brand. Review collected by and hosted on G2.com. What do you dislike about Bikky? Data, in isolation, isn't all that businesses need to make good decisions. However, the Bikky team and product do a great job helping our team answer the most important questions we have about our business. Review collected by and hosted on G2.com. What problems is Bikky solving and how is that benefiting you? Bikky's biggest impact has been in answering key questions about how our guests interact with our menu, including our tests of new items. This includes how well an item brings in new guests, if it brings them back for a repeat visit, how they engage with other items on the menu, and if they're contributing to higher sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NN Natasha N. Vice President, Brand Marketing and Growth Mid-Market (51-1000 emp.) 8/25/2024 "The secret ingredient to your restaurant's success" 5/5 What do you like best about Bikky? We use Bikky to analyze data and it has become an integral tool in our growth strategy. It was easy to setup and their team is incredibly helpful. We use the platform for everything from learning more about our guests to improving our menu and operations. The platform easily integrates with Toast and is user friendly. That said, if there are ever any questions, they have a helpful support team to guide you along the way. Another great aspect of Bikky is that thanks to their startup culture, they listen to their customers and continually launch new features that help all of our brands become more successful. Review collected by and hosted on G2.com. What do you dislike about Bikky? We love Bikky, and the only downside is that they don't integrate as well with the REVEL platform, which will no longer be an issue when our remaining locations on REVEL convert to Toast in the coming months. Review collected by and hosted on G2.com. What problems is Bikky solving and how is that benefiting you? Bikky tells us more about our guests and the guest journey. It also provides information on our menu items, allowing us to see the likelyhood of a guest returning after ordering a specific item. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Raha R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raha R.") RR Raha R. Marketing Analyst Mid-Market (51-1000 emp.) 8/22/2024 "Bikky is an Essential Tool for Restaurant Growth and Success" 5/5 What do you like best about Bikky? We've been working with Bikky for several months, and the experience has been outstanding. Their platform has really helped us dig into our customer data, which has made it easier to understand behavior patterns, make smarter decisions, and fine-tune our marketing efforts. Bikky offers numerous valuable reports and features that provide a comprehensive view of customer analytics. The dashboards have also been a big help in tracking and evaluating our performance. Beyond the capabilities of the platform, the team at Bikky has been incredibly responsive and agile in addressing our needs. Whether it was supporting ad-hoc analysis requests or answering our questions promptly, they’ve always been there to support our success. Overall, it has been a solid partnership, and and we’re excited to keep working with them! Review collected by and hosted on G2.com. What do you dislike about Bikky? We've had a great experience with Bikky. Whenever there was room for improvement, such as streamlining data pulls or making adjustments to the dashboard for ease of use, the team has been very responsive and supportive. Their efforts to address these needs have been much appreciated, and we're very happy with the partnership. Review collected by and hosted on G2.com. What problems is Bikky solving and how is that benefiting you? Bikky has helped us deepen our understanding of customer behavior and make more data-informed decisions. The platform allows us to analyze historical data, identify trends, and optimize our marketing strategies. Its segmentation feature enables us to create highly targeted campaigns, significantly enhancing the effectiveness of our marketing efforts. Review collected by and hosted on G2.com. Show More 8/23/2024 Current UserValidated ReviewerSource: Organic ![Courtney S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney S.") CS Courtney S. Director of Data Architecture Mid-Market (51-1000 emp.) 8/19/2024 "Bikky is a game-changer for restaurant brands" 5/5 What do you like best about Bikky? Bikky's integrations across multiple payment platforms makes it possible to gauge the effectiveness of loyalty programs, lto items, and the health of the digital business. Bikky offers segmentation based on these integrations that helps us identify and cater to specific segments of our customers, while understanding the behavior of our customers overall. The Bikky team is incredibly helpful throughout the implementation process and post implementation. Bikky is eager to assist and improve user experience. Review collected by and hosted on G2.com. What do you dislike about Bikky? The amount of data in Bikky dashboards can be daunting, however Bikky does a great job of including definitions on the dashboards and de-mystifying the data. Review collected by and hosted on G2.com. What problems is Bikky solving and how is that benefiting you? 1. Guest behavior across sources/ dayparts/ day of week/ DMA 2. LTO Item guest behavior - Helping us understand which LTO items have a higher return rate, order frequency, etc. 3. Digital sales across platforms Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/bikky/pricing) ##### ##### Bikky Features Administration Accounting Marketing Tools Guest Profiles Analytics Reports & Analytics Predictive Analytics Feedback Management Data Sourcing Data Enrichment Expandability Content Marketing Intelligence Marketing Metrics Predictive Modeling Recommendation Engine [ View More Features ](https://www.g2.com/products/bikky/features) ##### Categories on G2 [Customer Data Platform (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)[Restaurant Business Intelligence & Analytics](https://www.g2.com/categories/restaurant-business-intelligence-analytics) ##### Explore More [Highly rated conversation intelligence solutions](https://www.g2.com/discussions/highly-rated-conversation-intelligence-solutions)[Which IT compliance services offer proven quick deployment and minimal need for external implementation consultants?](https://www.g2.com/discussions/which-it-compliance-services-offer-proven-quick-deployment-and-minimal-need-for-external-implementation-consultants)[What file reader software is most reliable for mid-market organizations without disrupting existing workflows?](https://www.g2.com/discussions/what-file-reader-software-is-most-reliable-for-mid-market-organizations-without-disrupting-existing-workflows) [What cloud edge security tools are best for companies moving workloads from on-premise to multi-cloud that need security controls to follow the data?](https://www.g2.com/discussions/what-cloud-edge-security-tools-are-best-for-companies-moving-workloads-from-on-premise-to-multi-cloud-that-need-security-controls-to-follow-the-data)[Which AR content management systems maintain consistent quality across their entire 3D model catalog?](https://www.g2.com/discussions/which-ar-content-management-systems-maintain-consistent-quality-across-their-entire-3d-model-catalog)[Pros and Cons Details](https://www.g2.com/products/bikky/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)