Bikky Reviews & Product Details

Bikky has transformed the way we understand and engage with our guests. As a customer data platform purpose, totally built for restaurants, it connects all our data sources—from POS to online ordering to loyalty—and gives us a single, unified view of our guests.

What I love most is how actionable the insights are. Bikky doesn’t just show you what’s happening, it helps you understand why it's happening and what to do next. We’ve been able to identify high-value segments, optimize our retention strategies, and drive more repeat business with tailored campaigns that actually move the needle.

Their team is incredibly responsive, thoughtful, and committed to helping us grow. Bikky isn’t just another tool... it’s a strategic partner in how we run and scale our marketing efforts. Review collected by and hosted on G2.com.

Some dashboards take a little time to learn, but their team is *always* there to help! Review collected by and hosted on G2.com.

It's a great, easy to use platform that very clearly makes both the data and analysis accessible for a wide variety of users. The type of data Bikky provides is invaluable to assessing next steps and opportunities for marketing, operations and even culinary. We're excited about the cross-collaboration possible based on the types of data Bikky unlocks for us and it's a huge value that we're seeing large-scale guest trend data that we otherwise wouldn't have insights into. Review collected by and hosted on G2.com.

Nothing to note - they are constantly fine tuning and developing from their current product set. We've been excited about the additional reporting aspects they've added to the dashboard and can't wait to see how else they develop! Review collected by and hosted on G2.com.

Bikky has great customer service. And very easy to use. Whenever I have a question, they are quick to respond and guide me in the right direction. They also have a great AI feature for pulling custom reporting. 10/10! Review collected by and hosted on G2.com.

I would like the reporting to show system wide YOY sales when using certain filters on the Comp SAles section of the report. I can get them, but only by using the data assistant. Would like the pulling of reports to be a bit easier without using the DAta assistant. Review collected by and hosted on G2.com.

We’ve had an incredible experience using Bikky, and it has truly transformed the way we analyze customer data and make informed decisions. From the start, the platform has been intuitive and easy to use, making data-driven insights more accessible than ever.

What really sets Bikky apart is the collaborative approach—our team can seamlessly work together, track performance, and take action based on real-time data. The insights are clear, actionable, and help us stay ahead in a competitive market.

A huge shoutout to the Bikky team for their outstanding training and support! They’ve been with us every step of the way, ensuring we maximize the platform’s capabilities. Their responsiveness and commitment to our success make all the difference.

If you’re in the restaurant industry and looking for a powerful, user-friendly tool to drive growth, Bikky is a must-have! 🚀 Review collected by and hosted on G2.com.

No real issues!! We are huge fans of the platform. Review collected by and hosted on G2.com.

I love that it gives us the ability to segment our guests, create automated journeys, and quickly understand our guest profiles.

It was super fast to implement, their customer service is top notch and the system is fully integrated.

We literally are using Bikky every day! Review collected by and hosted on G2.com.

I literally do not have anything that I dislike about Bikky Review collected by and hosted on G2.com.

Bikky has given us so much more insights on who our guests are. I'm pleasantly suprised every time I pull up my Bikky Dashboard. The guest trends have given us insights on frequency plays, informed us on menu changes and day parts and opened our eyes on when where and who we need to market to in order to create a better business. Haven Hot Chicken is still discovering more uses for Bikky every time we have a call with thier team. Review collected by and hosted on G2.com.

So far nothing! Loving working with Bikky and how open they are to give us quick answers on all of our questions. Review collected by and hosted on G2.com.

As a fast growing brand, it's critical for us to quickly understand the impact of our marketing and menu decisions. Bikky is a phenomenal partner in helping us understand our customer data so we know exactly how how our initiatives are driving higher sales for our franchise partners.

I've launched hundreds of menu items over my career, including at some of the largest restaurant brands in the country. Working with Bikky, though, was the first time where my team and I had the ability to answer critical questions around new guest acquisition, retention, frequency, and sales.

I would highly recommend them to any growing multi-unit restaurant brand. Review collected by and hosted on G2.com.

Data, in isolation, isn't all that businesses need to make good decisions. However, the Bikky team and product do a great job helping our team answer the most important questions we have about our business. Review collected by and hosted on G2.com.

We use Bikky to analyze data and it has become an integral tool in our growth strategy. It was easy to setup and their team is incredibly helpful. We use the platform for everything from learning more about our guests to improving our menu and operations.

The platform easily integrates with Toast and is user friendly. That said, if there are ever any questions, they have a helpful support team to guide you along the way.

Another great aspect of Bikky is that thanks to their startup culture, they listen to their customers and continually launch new features that help all of our brands become more successful. Review collected by and hosted on G2.com.

We love Bikky, and the only downside is that they don't integrate as well with the REVEL platform, which will no longer be an issue when our remaining locations on REVEL convert to Toast in the coming months. Review collected by and hosted on G2.com.

We've been working with Bikky for several months, and the experience has been outstanding. Their platform has really helped us dig into our customer data, which has made it easier to understand behavior patterns, make smarter decisions, and fine-tune our marketing efforts. Bikky offers numerous valuable reports and features that provide a comprehensive view of customer analytics. The dashboards have also been a big help in tracking and evaluating our performance.

Beyond the capabilities of the platform, the team at Bikky has been incredibly responsive and agile in addressing our needs. Whether it was supporting ad-hoc analysis requests or answering our questions promptly, they’ve always been there to support our success.

Overall, it has been a solid partnership, and and we’re excited to keep working with them! Review collected by and hosted on G2.com.

We've had a great experience with Bikky. Whenever there was room for improvement, such as streamlining data pulls or making adjustments to the dashboard for ease of use, the team has been very responsive and supportive. Their efforts to address these needs have been much appreciated, and we're very happy with the partnership. Review collected by and hosted on G2.com.

Bikky's integrations across multiple payment platforms makes it possible to gauge the effectiveness of loyalty programs, lto items, and the health of the digital business. Bikky offers segmentation based on these integrations that helps us identify and cater to specific segments of our customers, while understanding the behavior of our customers overall.

The Bikky team is incredibly helpful throughout the implementation process and post implementation. Bikky is eager to assist and improve user experience. Review collected by and hosted on G2.com.

The amount of data in Bikky dashboards can be daunting, however Bikky does a great job of including definitions on the dashboards and de-mystifying the data. Review collected by and hosted on G2.com.