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Thanx Reviews & Product Details

Thanx (www.Thanx.com) is the guest engagement platform helping physical retailers become more digitally agile. Unlike other solutions on the market, Thanx digital purchasing rapidly accelerates customer data capture both online and offline solving a decades-old problem with traditional loyalty: long time-to-value. In just a few weeks after launch, Thanx merchants will have a wealth of customer data at their fingertips and can start to deeply understand and segment their customers. Empowered with a deep understanding of customer behavior across the entire journey, with the Thanx personalization engine, brands can operationalize relevant guest engagement at scale in order to increase customer lifetime value. Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Thanx was founded in 2011 and is headquartered in San Francisco, CA.

Seller

Thanx

Discussions

Thanx Community

Languages Supported

English

Overview by

Kim Courvoisier

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KB

Kate B.

Customer Success Coach

Small-Business (50 or fewer emp.)

6/22/2021

"Easiest loyalty program ever!"

5/5

What do you like best about Thanx?

I love that Thanx hooks up to my credit cards (in the app) so there aren't any additional steps to remembering I'm a part of a loyalty program. I sign up once and automatically receive points towards any of the locations they work with! Review collected by and hosted on G2.com.

What do you dislike about Thanx?

I want them to work with all the brands so that I can easily earn points everywhere! I know larger organizations are wanting their own apps, so instead of being added to the Thanx app, I need to download their custom white-label app. Review collected by and hosted on G2.com.

JC

Jonathan C.

General Manager

Small-Business (50 or fewer emp.)

4/23/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Excellent Service"

5/5

What do you like best about Thanx?

I love having the ability to directly interact with guests. Being able to send our promotions and receive guest feedback is essential for running a successful business. Review collected by and hosted on G2.com.

What do you dislike about Thanx?

I dislike that Thanx is unable to integrate with Aloha to track our servers' performance Review collected by and hosted on G2.com.

Recommendations to others considering Thanx:

If you want to be able to satisfy your guests and get honest feedback this is the best way to get it.

Sites like Yelp are only there for people to complain and feel validated in doing so. Review collected by and hosted on G2.com.

What problems is Thanx solving and how is that benefiting you?

I can handle guest complaints directly, easily and effectively. The ability to reach out to guests who had a bad experience but who didn't want to say anything at the time. Sometimes guests don't want to complain in the restaurant but will write a review about a bad experience. Thanx allows me to help them, even after the fact Review collected by and hosted on G2.com.

Response from Kim Courvoisier of Thanx

edit

Jonathan,

Thanx so much for your review of Thanx. The Thanx customer engagement platform is designed to help offline, multi-location businesses like The Rock capture insightful customer data, engage your guests, respond to feedback personally and privately, and provide meaningful customer experiences that build relationships with your best customers that drive the bottom line of your business. We can't wait to help The Rock continue to thrive in a fiercely competitive environment.