# Rejoiner Reviews **Vendor:** Rejoiner **Category:** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Average Rating:** 4.7/5.0 **Total Reviews:** 34 ## About Rejoiner Ecommerce email marketing software powered by experts you can count on 24x7. Other email platforms force you to DIY, engage an agency, or hire more full-time staff. Rejoiner comes with email experts who embed with your marketing team. Reduce overhead, execute faster, and grow more profitably. Email marketing for ecommerce—it’s all we do. ## Rejoiner Pros & Cons **What users like:** - Users rave about the **exceptional customer support** from Rejoiner, highlighting quick responses and direct communication with the team. (6 reviews) - Users highlight the **ease of use** of Rejoiner, enabling effortless building of broadcasts without coding. (4 reviews) - Users love the **user-friendly platform** of Rejoiner, which enhances efficiency in e-commerce and marketing tasks. (2 reviews) - Users praise Rejoiner's **email campaigns** , highlighting effective cart abandonment strategies and excellent user-friendly service. (2 reviews) - Users value the **excellent cart abandonment emails** and outstanding support, enhancing their overall email marketing effectiveness. (2 reviews) - Engagement (2 reviews) - Users commend the **user-friendly interface** and exceptional support from Rejoiner, significantly improving their business efficiency. (2 reviews) - Users value the **exceptional customer service** from Rejoiner, enhancing their experience and supporting business growth effectively. (2 reviews) - Intuitive (2 reviews) - Marketing Efficiency (2 reviews) **What users dislike:** - Users experience **delays in email dispersal** when sending last minute, despite helpful support from the Rejoiner team. (1 reviews) - Users experience **delayed email dispersal** when sending last-minute communications, but support helps mitigate this issue. (1 reviews) - Users feel the pricing of Rejoiner is **somewhat steep** , posing challenges for small businesses on tight budgets. (1 reviews) - Users feel that the **high subscription costs** make it difficult for small businesses and startups to afford. (1 reviews) - Users find the **learning curve steep** , especially with analytics tools, making it tough for newcomers to adapt. (1 reviews) - Users find that generating some **ad-hoc performance reports** can be somewhat cumbersome and inconvenient. (1 reviews) - Limited Analytics (1 reviews) - Users find that generating **ad-hoc performance reports** can be slightly cumbersome, impacting their efficiency with Rejoiner. (1 reviews) - Not Intuitive (1 reviews) - Not User-Friendly (1 reviews) ## Rejoiner Reviews ### 1. Strategically Robust but Pricey for Small Businesses **Rating:** 3.0/5.0 stars **Reviewed by:** Patel A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Rejoiner?** I find Rejoiner incredibly useful as it functions as an automated revenue engine for e-commerce brands. I love that it isn't just a 'DIY' software but a hybrid of a powerful data platform and a strategic consulting service. The 'Done-For-You' Managed Service provides immense value because it shifts the burden from my internal team to Rejoiner's experts. This managed service helps my company execute at a high level without needing to hire additional full-time employees. I also appreciate the Advanced Behavioral Triggers, which allow Rejoiner to target people earlier in the funnel and send customized messages, resulting in a high volume of incremental revenue. The Price Drop Alerts feature is another highlight, creating urgency and increased click-through rates. Additionally, the initial setup of Rejoiner was very easy, which I really appreciate. **What do you dislike about Rejoiner?** While Rejoiner is a high-performance tool, it isn't the perfect fit for every business. Because it leans heavily into a 'white-glove' managed service model, some users find certain aspects restrictive or misaligned with their specific workflow. Here are the most common critiques and areas where Rejoiner could be improved: 1. High Barrier to Entry for Small Businesses The biggest 'downside' is often the price. The Issue: Rejoiner is priced as a premium service. For a startup or a small shop with low monthly traffic, the cost of the software plus the managed service can eat into profit margins too quickly. The Fix: If you are a very small business, a self-serve tool like Klaviyo or Omnisend might be more cost-effective until you have the volume to justify a managed partner. 2. Potential Delays in 'Last-Minute' Campaigns Because Rejoiner often involves a human element (designers and strategists), it isn't always as 'instant' as a purely automated tool. The Issue: If you suddenly decide to run a flash sale in two hours, you might find the 'managed service' workflow slower than if you just hopped into a template and hit 'send' yourself. Suggestion: Better 'emergency' templates or a faster self-service bypass for veteran users could improve agility for quick-turnaround marketing. **What problems is Rejoiner solving and how is that benefiting you?** Rejoiner helps me recover lost revenue from abandoned carts and reduce customer friction. It acts as an automated revenue engine, providing advanced triggers and a managed service that alleviates marketing bottlenecks, allowing for effective campaigns and increased engagement. ### 2. Excellent for B2B Client Retention, Needs Advanced Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Muhlhauser S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rejoiner?** I like how focused and effective Rejoiner is for customer retention, especially for our B2B model in Hong Kong. It excels at win-back campaigns, post-purchase nurturing, and inactive customer recovery, which are exactly the areas we struggled with the most. I really appreciate the stable and reliable email delivery for local Hong Kong business inboxes, leading to fewer deliverability issues. The simple but powerful segmentation lets us easily separate active clients, lapsed clients, high-value wholesale accounts, and small business clients, so we can send targeted messages that feel personal and appropriate for Hong Kong’s B2B culture. The initial setup was straightforward and hassle-free, with our first B2B retention workflows up and running within a single business day. **What do you dislike about Rejoiner?** First, the automation workflows are too basic compared to other tools we've used. They work great for simple win-back or post-purchase sequences, but we can't build complex conditional logic—like branching paths based on client behavior, order value, or engagement level. For B2B customers with longer sales cycles, this limits how personalized we can be. Second, the reporting is still very eCommerce-focused. It tracks cart recovery and revenue well, but it doesn't give us enough B2B-relevant metrics like lead quality, follow-up action rate, or client retention trend over time. We often have to export data and manually analyze it in spreadsheets. Third, custom segmentation is limited. We can't filter clients using multiple B2B criteria at once—like industry type, order volume, location within Hong Kong, or client tier. Fourth, integrations with B2B tools are weak. Rejoiner works fine with Shopify and WooCommerce, but it doesn't connect smoothly with B2B CRMs like HubSpot or Salesforce, or with tools we use daily in Hong Kong like WhatsApp Business API or Google Workspace. Fifth, local Hong Kong & Asia deliverability support is missing. There are no dedicated settings or recommendations for local email providers like HKT Netvigator, Yahoo Hong Kong, or enterprise inboxes. **What problems is Rejoiner solving and how is that benefiting you?** Rejoiner helps us keep our B2B relationships consistent and personal without extra manual work by automating post‑purchase workflows, renewal reminders, and win‑back campaigns. It allows customer segmentation for tailored communication and provides insights into customer engagement, solving the issue of losing B2B customers due to inconsistent outreach and generic messaging. ### 3. Transforms Cart Recovery with Ease, Needs Advanced Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Germain O. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Rejoiner?** I like how reliably and effectively Rejoiner recovers lost revenue from abandoned carts and inactive shoppers, with a clear, measurable ROI almost right away. The automation is powerful but straightforward, which means we don't need a big marketing team to set up and run high-converting email flows. I also really appreciate that it's GDPR-friendly out of the box, with built-in compliance features like consent management, clear unsubscribe, and data controls. That takes a huge amount of pressure off our team in the German market, where data protection is critical. Additionally, the initial setup of Rejoiner was straightforward and relatively fast—definitely on the easier side for marketing automation tools. **What do you dislike about Rejoiner?** I find the segmentation and automation rules less advanced than some competitors. For complex customer journeys, the logic can feel rigid. It struggles with more sophisticated lifecycle marketing that we want to scale. While it's great for standard recovery campaigns, it lacks features like a visual journey builder, multi-branch logic, dynamic delays, layered segmentation, and smart suppression. Rejoiner is great at one-dimensional recovery campaigns, but not yet strong enough for full lifecycle automation. **What problems is Rejoiner solving and how is that benefiting you?** Rejoiner transforms lost sales into revenue by recovering abandoned carts and enhancing customer retention with automated, personalized emails. It ensures GDPR compliance, reducing legal risks and saving manual work, while supporting scalable communication with relevant marketing based on user behavior. ### 4. Your solution for email marketing if you are running an ecom! **Rating:** 4.5/5.0 stars **Reviewed by:** Bernardo V. | CRM, CX Head, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Rejoiner?** The cart abandonment email series is excellent, especially with its product recommendations and additional features. I appreciate the service model, which includes access to copywriters, designers, and other professionals. If you don't have an in-house marketing team, this solution is ideal. The lifecycle campaign series are also outstanding. **What do you dislike about Rejoiner?** The pricing feels somewhat steep, which could make it challenging for small businesses or startups operating on tight budgets. Additionally, I find the analytics tools to be not particularly user-friendly. **What problems is Rejoiner solving and how is that benefiting you?** To manage lifecycle campaigns of brands we want to keep apart of our big brand catalogue and global solutions ### 5. All-inclusive tool for retaining clients with customised and targeted email marketing. **Rating:** 5.0/5.0 stars **Reviewed by:** Pragathi S. | Accounts manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Rejoiner?** The platform offered by Rejoiner turns out to be a very user-friendly solution.Our e-commerce and marketing teams can easily create broadcasts without having to know any code. Overall usability is improved by the system's user-friendly interface and superior reporting capabilities. The platform demonstrates their dedication to providing exceptional service by promptly attending to queries and accepting new requests. Our experience with Rejoiner is greatly enhanced by the team's proactive measures to guarantee our efficiency with emails and trips. **What do you dislike about Rejoiner?** I have no complaints about this tool, so I have nothing to say here. **What problems is Rejoiner solving and how is that benefiting you?** Rejoiner has helped our company by introducing programmatic email for the first time and significantly increasing sales. Their very prompt support combined with the advice given during setup made for a seamless transition. The features for analytics and reporting are especially excellent. they provide deep insights that enable us to deliberately strive for the best results from our email marketing campaigns. ### 6. Rejoiner are fundamental to our online success! **Rating:** 5.0/5.0 stars **Reviewed by:** Emma N. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Rejoiner?** Rejoiners platform is intuitive and allows our marketers and ecom team to easily build broadcasts without the need for coding. Reporting analytics are accessible and allow our team to visualise performance. But above all, it is Mike and his teams customer service that is second to none! While our company is Australia-based, the AU-US time difference is never noticed, with Mike always replying to our queries or requests quickly. The Rejoiner team are truly an extension of our digital team and have been fundamental to growing our revenue online, supporting new projects and recommending optimisations for our digital comms. **What do you dislike about Rejoiner?** There is really nothing to note here- the occassional issues are few and far between (and always handled promptly). **What problems is Rejoiner solving and how is that benefiting you?** Rejoiner is helping us grow our email database, building out dynamic journeys to easily retarget browsers/ consumers, making our email comms a key driver of onsite traffic with minimal effort required from our small team. We look forward to exploring SMS capabilities in future. ### 7. Great Service and Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Travis C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Rejoiner?** Rejoiner has made a major positive impact on our business. The system is easy to navigate and use and reporting is above standard. If there is ever an issue, they are quick to reply and help. Mike has been an amazing help with the more technical side of things, allowing myself to focus on other important aspects of our business instead of trying to figure it out on my own. **What do you dislike about Rejoiner?** The only downside would be that if we try to send out an email last minute, sometimes it doesn't get dispersed right away. However, the Rejoiner team has been very helpful explaining as to why this happens and has helped us to avoid this issue in the future. **What problems is Rejoiner solving and how is that benefiting you?** Rejoiner has helped us to reach our customers in a timely and efficient manner. The email creator tool is user friendly and saves us a ton of time. If we ever need assistance, the Rejoiner team is always quick to respond and extremely helpful. ### 8. Great, direct support. Powerful marketing tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael J. | Customer Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Rejoiner?** Without a doubt, my favorite part about the Rejoiner relationship is your direct communication with their team. Mike, Greg and everyone else on Team Rejoiner have not only been a joy to work with, but are incredibly responsive to any requests or issues. There are no extraneous levels of staff to speak through, which makes the integration and operation phases of working here a breeze. **What do you dislike about Rejoiner?** Pulling certain ad-hoc performance reports can be slightly cumbersome. **What problems is Rejoiner solving and how is that benefiting you?** Our current ESP lost the ability to send Abandoned Cart/Abandoned Browse emails, and Rejoiner was a great solution to integrate these back into our platform. They were competitively priced and offered a fast, painless onboarding schedule. ### 9. Powerful tool and top tier support **Rating:** 5.0/5.0 stars **Reviewed by:** wayne d. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Rejoiner?** The tool is extremely powerful. The ability to run simple email campaigns through more complicated branching and split A/B testing is game changing. Better than that is the support. I don't want to use and over used term, but Mike and the team provide truly best-in-class support and that makes all the difference. **What do you dislike about Rejoiner?** Haven't found any downsides at this point. **What problems is Rejoiner solving and how is that benefiting you?** Increasing customer engagement. Driving top line sales through D2C contact. Reducing walk-aways and systemic losses from abandonment. Reporting to understand efficacy of our direct marketing campaigns. Providing the ability to hone our campaigns. ### 10. Rejoiner is an extension of my Marketing team **Rating:** 5.0/5.0 stars **Reviewed by:** Sara H. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Rejoiner?** I'm not really sure what we would have done without Rejoiner these past 2.5 years as a business. We have leaned heavily on them for their incredibly easy-to-use platform and team of experts. Their team truly feels like an extension of our own. They always get back to us immediately, provide thoughtful and data-driven solutions to our problems, and have built out custom capabilities when we need them. I have learned so much about email as a marketing tool throughout my time working with them, and it has notably helped us grow our business. There's no other team out there like Rejoiner. **What do you dislike about Rejoiner?** There have been some minor features I have shared feedback that I believed would help improve the user experience. An example is adding descriptive labels to provide the definition of Reporting items in their dashboard so that my less familiar colleageus can access our Reporting themselves and have a full understanding of the metrics. However, whenever I've shared suggestions for improvements, the Rejoiner team gets to work and puts these features into dev. It's so refreshing to have an external team hear our suggestions and then implement them quickly. **What problems is Rejoiner solving and how is that benefiting you?** We've increased our ability to communicate with our customers and have seen improved revenue as a result. The biggest feature we have unlocked are building out more automated Journeys and segmentations. This has allowed the platform to work for us, and it has also created far more personalization in the way we speak to different audience cohorts. ### 11. Fast and Flexible Email Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** William K. | Content Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Rejoiner?** Rejoiner is an overall excellent email marketing platform. The drag and drop email builder, in particular, is quite nice and I actually enjoy using it. It is much more flexible and robust than similar email builders on the market. Working with the Rejoiner team has, similarly, been a great experience. They are quick to respond to questions or new requests and their work has been top-notch across the board. The integration with our eCommerce platform has made it easy to build out a comprehensive email marketing plan with multiple journeys that are fully automated which takes a huge burden off my shoulders. Again, the Rejoiner team was instrumental in making this work and has been incredibly helpful every step of the way. I have used other email marketing platforms including the ever-present HubSpot. While HubSpot might have some additional features that Rejoiner lacks, I can say from experience that Rejoiner is a much more pleasant platform to work with. **What do you dislike about Rejoiner?** There's not much to dislike. Rejoiner does was it says on the tin. There are some times where the user interface can be a little sluggish or an email can be slow to load, but those are minor quibbles. **What problems is Rejoiner solving and how is that benefiting you?** We turned to Rejoiner to create a holistic email marketing journey for our customers to drive conversions and repeat business for our eCommerce store. We are still in the process of building some of these emails and journeys out, but I can say with confidence that as an email platform Rejoiner has helped us with customer retention and has had a noticeable and positive impact on our sales. ### 12. "Great team of experts; Super knowledgeable and key to Triumph's Email and Automation Success." **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Rejoiner?** Rejoiner helps us to optimize our email channel. Always a vital channel for the business, we needed help to streamline data sources from multiple touch-points into a platform that delivered the complete life-cycle overview. They support strategic and segmented insights, creative execution, and deployment. Rejoiner's team has helped increase triggered automation, developed tailored strategies for customer segments and provided great-performing email content. As a result, email has become the company's top source of last-click revenue, increasing by nearly 40%. **What do you dislike about Rejoiner?** There is nothing to note here from the team. There is a time difference based on geography, but this is never an issue; the team is always available and supportive. We are always learning what works for us as a business and improving, and Rejoiner is a crucial support partner. **What problems is Rejoiner solving and how is that benefiting you?** Our previous email marketing strategy was a blanket approach to all comms, all customers. The benefits we have seen working with Rejoiner: Centralised and streamline all our customer data Take our email marketing to the next level with complete understanding of the customer lifetime value and personalize our approach Increase triggered automation and value from our browsing and interrested consumers Develop strategies for our customer segmentation New campaigns roll-outs from Rejoiner Recommendations ### 13. Extension of marketing the department **Rating:** 5.0/5.0 stars **Reviewed by:** Luke H. | Director of Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Rejoiner?** The Rejoiner team takes the time to understand our business metrics and run the email channel like business owners. They need very little guidance and input from myself running the channel end to end, delivering consistent results month over month. **What do you dislike about Rejoiner?** No call-outs here, as a small scrappy start-up, they have been additive to my channel mix. They have even stepped up to assist in connecting email to SMS via zapier. **What problems is Rejoiner solving and how is that benefiting you?** We do not have a centralized customer data platform, and realizing the majority of that data lives in Rejoiner, we have been able to work with Mike to use Rejoiner for that purpose. This was a great scrappy solve for our small business. ### 14. One of longest-tenured and most trusted partners. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Rejoiner?** Incredibly responsive with lightning-fast turnaround. Always willing to work with feedback. Seasoned strategists who understand the email/digital landscape. Often willing to go out of their way to help us meet our goals, even if it requires custom development or manual workarounds. Always improving their platform. We've worked with Mike and the RJ team for the better part of a decade and we'd gladly recommend them to anyone. **What do you dislike about Rejoiner?** There's not much to dislike about this crew. We have a very high bar for the look, feel, and voice of our email marketing, and sometimes Rejoiner's designers or copywriters don't quite hit the mark on the first try. But they take feedback like a champ, and are great at quickly revving the creative they provide. **What problems is Rejoiner solving and how is that benefiting you?** Email marketing. Drip email campaigns. Abandonment, winback, VIP, post-purchase, etc. Rejoiner has helped us build out our strategy very broadly, yet maintain through-the-roof open rates. ### 15. Easy To Use and Personalized Service **Rating:** 4.5/5.0 stars **Reviewed by:** Holly W. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2020 **What do you like best about Rejoiner?** The team at Rejoiner has been great to work with. Their creative team is talented and works well with new ideas. They are very flexible in trying different options to get the best end product. They are also honest about what works and what doesn't. Their platform is easy to use and is well organized. As a copywriter, designing emails with Rejoiner is very easy. Even when I provide minimal content, they return with great creatives. I also appreciate that their team is proactive in making sure that we are productive with our emails and journeys. **What do you dislike about Rejoiner?** Overall, I have been very pleased with my experience with Rejoiner and their team. **What problems is Rejoiner solving and how is that benefiting you?** Cart Abandonment and Email Validation ### 16. Responsiveness. Detail. Value. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2021 **What do you like best about Rejoiner?** I loved how responsive Mike and his team are. They respond to emails within minutes and address any questions/concerns that day (usually within the hour). Their software is more than detailed and has everything you can need. **What do you dislike about Rejoiner?** Nothing comes to mind. My company has used Mailchimp, Benchmark, and ActiveCampaign, and this has fit our needs the best so far. **What problems is Rejoiner solving and how is that benefiting you?** We needed a more robust email marketing platform for automations. Rejoiner takes it to another level with their drip campaigns and anticipates customer behavior very efficiently. ### 17. Great Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Hillary F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Rejoiner?** Rejoiner has both fantastic creative and great account management. They are smart, strategic and just all around great to work with. I highly recommend them. **What do you dislike about Rejoiner?** I don't have anything to add here. Thanks. **What problems is Rejoiner solving and how is that benefiting you?** We have been able to improve our broadcast and journey strategy and audience. They have been a big part of our continued growth. ### 18. Solid crew, great results. **Rating:** 5.0/5.0 stars **Reviewed by:** Ira K. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Rejoiner?** The Rejoiner team is well organized, creative, and helpful. They have gone above and beyond to amplify our email marketing. **What do you dislike about Rejoiner?** There isn't anything negative to speak of in regards to their service. **What problems is Rejoiner solving and how is that benefiting you?** We were barely sending any newsletters, and when we did, they were pretty tired and bland. And we didn't have any email journeys set up for customers. The Rejoiner team plotted out the design elements for, content creative for our broadcasts and customer journeys. They also went above and beyond in helping us set up wholesale customer journeys. ### 19. Great Service, Helpful Team **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Director of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Rejoiner?** When something isn't working correctly or we have questions about the platform, we're always able to get a quick reply from the Rejoiner team to set us on the right track. **What do you dislike about Rejoiner?** I would like it if it were easier to sort and search through broadcast email creative. **What problems is Rejoiner solving and how is that benefiting you?** We had been using Mailchimp and were not getting the personalized attention we needed to take our business to the next step. In addition, Rejoiner set us up with programmatic email for the first time and it's represented a huge lift for our business. ### 20. Excellent Service and High-Performing Campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael M. | Sr Strategist, CRM and Marketing Automation, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Rejoiner?** The Rejoiner service team is highly responsive and has made every effort to meet our needs. **What do you dislike about Rejoiner?** It can be hard to predict and budget for the cart abandonment expenses given the pricing model (based on monthly match volume). **What problems is Rejoiner solving and how is that benefiting you?** We are using Rejoiner for cart abandonment campaigns and have been very satisfied as we see strong conversion. Working with the Rejoiner service team has been very easy. They guided us through the process and were highly responsive to all of our needs. Set-up was quick and easy. The reporting app works great and allows us to create custom campaign reports. ### 21. Great Customer Service from a Company That Cares! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Rejoiner?** Rejoiner took our company from having zero email marketing automation to one with a significant amount of different flows based on where the customer is in their life cycle. They did all the work, including on-brand artwork to strategy. I would highly recommend Rejoiner to any company looking to implement an intelligent and thoughtful email strategy. **What do you dislike about Rejoiner?** I am not sure I have anything negative to say. **What problems is Rejoiner solving and how is that benefiting you?** We did not have any email strategy. The obvious benefit is ROI, but I think it makes our end customer feel appreciated by us as a brand. ### 22. Outstanding Service for Customer Interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Rejoiner?** Rejoiner provides exceptional creative that engages our customers and helps increase our web traffic. They're extremely responsive and their creative is great. **What do you dislike about Rejoiner?** There is nothing about the Rejoiner service that we are unhappy with. **Recommendations to others considering Rejoiner:** It's a fantastic service and would be a great benefit to your organization. **What problems is Rejoiner solving and how is that benefiting you?** Rejoiner has allowed us to stay in constant contact with our customers notifying them of the latest and greatest products and services offered. ### 23. Great product & team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Rejoiner?** I chose Rejoiner because of their custom email service -- we like having a team focused on building, managing and tweaking our email marketing campaigns as we never had the capability in house and it didn't make sense for us to hire a FT email marketer. **What do you dislike about Rejoiner?** So far Rejoiner has been a great team/app to work with. **What problems is Rejoiner solving and how is that benefiting you?** Rejoiner has built out a variety of campaigns for us including abandon cart emails, first purchase welcome series, engagement campaigns and more. ### 24. Rejoiner makes it so easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Rejoiner?** The team at rejoiner is top-notch in customer service and support! The creative format is simple and easy to use and allows us to blast out fantastic and effective email campaigns, and the abandoned cart customer journey is amazing! **What do you dislike about Rejoiner?** Rejoiner has been a true upgrade in our business and would highly recommend. No dislikes here! **Recommendations to others considering Rejoiner:** Would highly recommend Rejoiner, it is a very efficient way to kick your business to the next level! **What problems is Rejoiner solving and how is that benefiting you?** The customer journey you can create is just what we needed in boosting our conversion in missed revenue from abandoned carts. The analytics and reporting feature really allows you to dig deep into where to push for optimal performance. ### 25. Easy Integration and More Revenue! **Rating:** 5.0/5.0 stars **Reviewed by:** Eli C. | Senior Manager, Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Rejoiner?** Rejoiner made integration and transition from our old ESP a breeze. Their communication and thorough explanations during the technical and design phases helped everything run smoothly. **What do you dislike about Rejoiner?** Adding new contacts to lists can be laborious especially if the upload file is not 100% perfect. **What problems is Rejoiner solving and how is that benefiting you?** Rejoiner has helped all our automated journeys match our brand message our broadcasts. We are seeing higher click rates, as well as higher attributed revenue to email than before, thanks to Rejoiner. ### 26. Rejoiner has helped take our email marketing to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** David F. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Rejoiner?** The most helpful part about Rejoiner is the email reporting and the automation. **What do you dislike about Rejoiner?** The biggest issue is the usability in regards to design, it is a little bulky **What problems is Rejoiner solving and how is that benefiting you?** We are effectively reaching our customer base and ensuring that customers who leave our page get retargeted with our specific emails ### 27. Excellent Service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** kes C. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Rejoiner?** The team at Rejoiner has, time and time again, customized solutions to meet our needs. That's on top of a top-notch email platform **What do you dislike about Rejoiner?** I have yet to run into any negatives with the Rejoiner team. **What problems is Rejoiner solving and how is that benefiting you?** We are using Rejoiner to return prospects to their carts and give them the option to convert online. ### 28. Rejoiner does everything we were expecting. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Rejoiner?** The customer support, ease of use, and ROI **What do you dislike about Rejoiner?** Compatibility of emails on specific devices **What problems is Rejoiner solving and how is that benefiting you?** Segmented emails to customers, browse, and abandonment emails. It has helped to increase the open rate and conversion. ### 29. We love working w/ Rejoiner! **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal B. | Merchandising Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Rejoiner?** We work with Rejoiner on Cart Abandonment & Broadcast campaigns and are consistently pleased with their testing, creatives, and collaboration. **What do you dislike about Rejoiner?** We don't have any complaints but feel the reporting functionality could be easier to navigate. **What problems is Rejoiner solving and how is that benefiting you?** Rejoiner allows us to capture more lead opportunity and reach more customers. ### 30. They truly care about their customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Evelyn C. | Youtuber, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Rejoiner?** One on one account management, fast support and target driven. **What do you dislike about Rejoiner?** This isn't a downside but it'd be awesome for Rejoiner to support SMS marketing one day. **What problems is Rejoiner solving and how is that benefiting you?** Email marketing. They do testings to make sure it's not based on guesses. ### 31. Great Email Marketing for Displaying Top Selling Products **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick B. | Front End Developer/Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Rejoiner?** Rejoiner makes developing emails easy and quick. Now that the templates are set up all I have to do is change a couple graphics and label the categories I want to display. Rejoiner pulls it all together. **What do you dislike about Rejoiner?** I few minor hick ups not being able to link to a product. This is random and only happens on ocassion. **What problems is Rejoiner solving and how is that benefiting you?** I'm able to show our top selling products all from categories all the way to vendors. Makes it easy to get our customers the information on our top products. ### 32. Great partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Rejoiner?** Quick response time, great understanding our business and technology needs. **What do you dislike about Rejoiner?** That we don't have the bandwidth to engage more with Rejoiner. **What problems is Rejoiner solving and how is that benefiting you?** We easily achieve a 5:1 return on our investment. Helps us reach sales goals during times when we don't advertise discounting. ### 33. Great platform but even better service **Rating:** 5.0/5.0 stars **Reviewed by:** Colin Z. | eCommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Rejoiner?** The Rejoiner platform is intuitive and easy to use. It takes care of the problems I don't want to think about and organizes everything I need in silos, which really helps keep everything clean. It's super easy to build Journeys and designing emails in either HTML or drag and drop is on par with any other ESP I've worked with. The features are exactly what our enterprise sized company needs. Above all, the reason I chose Rejoiner is the customization to your service at any time. They do a great job working with you on creating one off emails or setting up journeys or segments. Anytime I've run in to any trouble or needed help they've been there to assist us. I've worked with a lot of ESPs where you have to deal with dozens of people to get any help, that has not been the case with Rejoiner. Its what set them apart from the other 10 services we looked at. **What do you dislike about Rejoiner?** Although the reporting is more than enough, I do wish there was more reporting on lists over time. It also took a while to get some of our core email journeys and segments built and working, but to be fair that was mostly on our side because of the extreme customizations that can happen with our products. **What problems is Rejoiner solving and how is that benefiting you?** Our email marketing needed to enter the 21st century. We needed to build automatic email journeys for both our d2c and b2b. Not only that, we needed to do it over multiple continents. We've been able to create healthy lists in each of our markets and have started to send more personalized automated emails to all of our customers. ### 34. Solid, flexible platform and strong ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Rejoiner?** There were two parts of Rejoiner’s offering that I liked best: 1) The quality of the consultative service. Rejoiner handled all creative execution and campaign management for us. If we needed to build out more specific segments or build email templates for a new product line, the Rejoiner team quickly and efficiently helped us capitalize on those opportunities. Their creative team is excellent. 2) Predictable ROI & customer engagement. These campaigns typically returned 10-20X ROAS and we’ve seen consistent open rates in the 50-60% range for years. **What do you dislike about Rejoiner?** Reporting extracts have been our only challenge with the Rejoiner platform. With that said, it’s likely just given to our breadth of transactional/session data that by nature is going to be timely to extract so that we can import into other marketing automation systems that we leverage. Would love to see more direct integrations to see these workflows made easier. **What problems is Rejoiner solving and how is that benefiting you?** Rejoiner enabled us to quickly roll out abandonment triggered workflows for two different audiences: Cart abandoners and PDP abandoners. These triggers alone have generated hundreds of thousands of dollars in incremental revenue over the last three years and allowed us to recoup revenue that would have otherwise been lost. ## Rejoiner Discussions - [What is Rejoiner used for?](https://www.g2.com/discussions/what-is-rejoiner-used-for) - [View Rejoiner pricing details and edition comparison](https://www.g2.com/products/rejoiner/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A42%3A27+-0500&secure%5Bsession_id%5D=ce6bb58c-aa6d-4eac-8127-2bb1a01c0aff&secure%5Btoken%5D=86064cbbfeeb216119c3500787657bad24522118951dba5893500e29d8922ff7&format=llm_user) ## Rejoiner Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Visitor Behavior** - Monitoring - Targeting **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Templates** - Library - Customization - Optimization **Edit** - Pre-Made - Build - HTML **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Personalization** - Recommendation - Content - Cart Abandonment - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Logistics** - Analytics - Issues - Integrations - Shareable Link **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Multichannel** - Web - Email - Mobile **Generative AI** - AI Text Generation - AI Text Summarization **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Rejoiner Alternatives - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,300 reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - 4.1/5.0 (7,197 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,432 reviews)