Flexport Reviews & Product Details

Flexport Overview

What is Flexport?

Flexport is the modern freight forwarder. Companies use Flexport to move, finance and make better decisions about freight - all on one digital platform. Our services are made possible by a unique combination of technology, logistics infrastructure, and expertise. First to market with a purpose-built cloud software and data analytics platform, Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands as well as emerging innovators. In addition to a full suite of services including ocean, air, truck and rail freight, drayage and cartage, Flexport offers data-backed products that support warehousing, customs and trade advisory, financing, and insurance.

Flexport Details
Website
Languages Supported
English, Chinese (Simplified)
Product Description

Freight forwarders help companies coordinate shipment complexity (i.e., imports and exports).

How do you position yourself against your competitors?

A technology company since day one, Flexport’s services are made possible by a unique combination of technology, owned and partnered logistics infrastructure, and expertise.

Flexport is powered by technologies like AI and ML for freight consolidation and document digitization, a network of logistics infrastructure like airplanes and warehouses, and squads: our internal cross functional units with end-to-end responsibility for customer success.

As a result, customers receive faster and more predictable transit times, visibility and control, and low supply chain costs. Ultimately, this enables supply chains optimized for growth.


Seller Details
Seller
Flexport
Company Website
Year Founded
2013
HQ Location
San Francisco, CA
Twitter
@flexport
11,255 Twitter followers
LinkedIn® Page
www.linkedin.com
1,922 employees on LinkedIn®
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Flexport Reviews

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PP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Booking shipments from factories in China to ship to warehouse in Denver. Review collected by and hosted on G2.com.

What do you like best?

Super user friendly, great visibility into shipments and great customer service. Having a dedicated team for our account is wonderful because we can get questions answered very quickly and the team is super responsive. The quote functionality is also great because we can get a firm quote to help when pricing our products that includes a “landed” cost, and can also turn that quote into a shipment with the click of a button. Review collected by and hosted on G2.com.

What do you dislike?

A little more expensive than other services used, but I don’t have complaints about the portal/ website itself. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

A little pricey but worth it due to ease of use, visibility to ocean freight shipments and excellent customer service Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Need a place to schedule freight shipments for product. It also allows us to have visibility into those shipments. We can see when it leaves the port in China, how long it’s on the water, and when it arrives to both the port and our warehouse ( or in some cases our customers). Review collected by and hosted on G2.com.

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Director of Supply Chain & Logistics
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Start-ups don't have the luxury of large, dedicated teams to manage logistics. We needed an end-to-end sollution that could streamline communication and workflows - effectively outsourcing freight management - so we could focus resources on business growth and optimization. Flexport did just that. Review collected by and hosted on G2.com.

What do you like best?

When shipping to and from multiple locations around the world, communication is critical. Flexport's portal ties and consolidates quotations, approvals, documents, tracking, invoicing, and single-contact communication within a specific shipment ID - incredibly simple and clear. Flexport's level of responsiveness and willingness to help during exploratory, trial and on-going business phases has been consistently excellent. Review collected by and hosted on G2.com.

What do you dislike?

There isn't much really. Shipping into new countries needs to be planned well in advance to allow for setup (as expected). For the most part it's pretty straightforward and other times a little slower likely due to these being new markets for Flexport. As Flexport grows that will continually improve with experience. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Flexport was competitive - but savings are even more impactful when you weigh the value of the strain they remove from your resources involved with your freight movements. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Communication and tracking was difficult to manage before Flexport. Understanding where our global shipments are at a glance was not easy. Resources were being stretched to bridge communication gaps, decipher invoices, and understanding what shipment an email was referring to wasn't always easy. Flexport solved these problems, allowing us to move focus back where it was needed more. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Our company used flexport multiple times a week to ship products from China to the USA. Review collected by and hosted on G2.com.

What do you like best?

they are extremely helpful and knowledgeable and willing to communicate with you and explain what you don't know. I was through in the mix without any training in this department, and Flexport has been exceptionally patient and informative in their responses. Review collected by and hosted on G2.com.

What do you dislike?

There's not too much to dislike. It's another level of communication, so another opportunity for misunderstanding. But such is every partnership. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Use flexport. It's well worth it. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Flexport has helped us realize which HTS codes we should be using and the trends and terrifs we need to keep at the front of mind. These are things our business never use to pay attention too, and we now see that we were spending upwards of 75% extra on some products and had no idea. We thought a product line was profitable, but it wasn't. We wouldn' have known how to fix that without their help Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Shipping 500 + containers from Asia to US Review collected by and hosted on G2.com.

What do you like best?

Very easy to get access all the information in real-time from the portal website.

Different kind of Built-in KPI reports and easy to analysis Review collected by and hosted on G2.com.

What do you dislike?

Everything is smooth and they are keep improve and expand the extra services like warehouse and consolidation services in Asia. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Efficient and gracious customer service for Asia shipments arrangement Review collected by and hosted on G2.com.

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Business Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

In transit inventory reporting Review collected by and hosted on G2.com.

What do you like best?

Easy online booking process for the shipper/ supplier and no delays once bookings are requested from the supplier. Review collected by and hosted on G2.com.

What do you dislike?

So far there seems to be nothing to dislike. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

The constant delays after the shipper would request a booking. Being able to easily pull inventory reports down to SKU levels of in transit cargo. Review collected by and hosted on G2.com.

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PL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Importing 200+ containers a year. Review collected by and hosted on G2.com.

What do you like best?

Their portal is what sets them apart from their competitors. No portal comes close in terms of functionality and ease of use. Review collected by and hosted on G2.com.

What do you dislike?

It can be slightly more expensive than its competitors but the value it offers offsets the price difference. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

If your budget allows, I would definitely recommend Flexport to anyone looking for a freight forwarder. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are able to more efficiently organize our shipments and the information is available to everyone in our team Review collected by and hosted on G2.com.

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PE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Best service and support Review collected by and hosted on G2.com.

What do you like best?

I can track shipments real-time and it's very supportive Review collected by and hosted on G2.com.

What do you dislike?

Sometimes hard to talk to the representative. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I highly recommend this company!!

It's the best service ever! Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

If we have late shipments then they try their best to come up with the solution Review collected by and hosted on G2.com.

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Truck Driver
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Flexport has a simple and instinctive dashboard. It empowers speed of conveyance and steady correspondence between our group. Realizing that I can connect with anybody all through my transportation procedure is very consoling. Review collected by and hosted on G2.com.

What do you dislike?

Administration can be costly however the convenience and furthermore the correspondence makes the cost justified, despite all the trouble. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I recommend Flexport to any who wishes to streamline and coordinate shipment processes. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

My delivery needs are presently streamlined and I can loosen up realizing that everything is in one spot and that on the off chance that anything comes up, I can contact they bolster group immediately. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

They are easy to work with. Great communication. Easy quotes. Review collected by and hosted on G2.com.

What do you dislike?

Service can be expensive but it’s all inclusive. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

They are our number one freight forwarder for China Imports. They handle door to port to port to door. They do it all. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The simple interface and access to a dedicated team. Knowing that I can reach out to anyone throughout my shipping process is very re-assuring. Review collected by and hosted on G2.com.

What do you dislike?

As a rapidly growing service, they seem to have a few growing pains. But all in all, things seem to be very smooth. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

In the outdated world of overseas logistics, Flexport is a breath of fresh air. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

My shipping needs are now streamlined and I can relax knowing that everything is in one place and that if anything comes up, I can contact someone right away. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The dashboard, speed of delivery and constant communication between myself and every on their team. Review collected by and hosted on G2.com.

What do you dislike?

Cost of shipping quote is at times higher than others, but the ease of use and also the communication makes the cost worth it depending on what and where you are shipping. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Instead of shipping from China with a Freight Forwarder, I am able to coordinate my shipments through them and the ease of knowing where my shipment is, is great! Review collected by and hosted on G2.com.

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