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Flexport Reviews & Product Details

Take control of your supply chain with Flexport. Accelerate performance and growth for your entire supply chain. Ship to and from anywhere. Track everything. Collaborate with everyone. See what happens when data drives your decisions. Simplify everything, all in one place. The Flexport Platform is your supply chain source of truth. Automate orders. Onboard suppliers. Book logistics. Track cargo—even if other partners handle it. A single dashboard speeds workflows and surfaces insights. Ship, track, and scale in just a few clicks. With logistics partners in more than 80 countries, companies of any size can transport goods to and from more places with greater ease and agility. -80+ countries with Flexport Platform users -265K+ shipping docs digitized for speed and accuracy -4.8M+ milestones tracked annually for greater shipment visibility See Why 10,000+ companies choose Flexport. We digitize logistics. Think of what you could achieve with your supply chain in one view? At Georgia-Pacific, replacing thousands of email updates and attachments with a single view led to 100% on-time customs filings. That means faster arrivals and lower landed costs. Now, they extend the same visibility to their own customers. Seeing really is achieving.

Seller

Flexport

Languages Supported

English, Chinese (Simplified)

Product Description

Freight forwarders help companies coordinate shipment complexity (i.e., imports and exports).

Overview by

Brian Li

Discussions

Flexport Community

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Top-Rated Alternatives

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Flexport Integrations

(1)

Integration information sourced from real user reviews.

Flexport Media

Flexport Demo - One Place to Manage Everything

Flexport brings together your team, your suppliers, and our experts to keep everyone on the same page. Your dashboard shows the location of your cargo at every step of its journey in real time. And, with visual alerts and updates from your operations team, you get the visibility you need to take ...

When suppliers submit bookings directly to Flexport, we’ll automatically prepare a quote and notify you to review and approve. This means less back and forth, and greater accountability from cargo ready date through final delivery.

Our pricing is simple and all-inclusive. No hidden fees and itemized invoices alleviate accounting burdens. Your finance team will love you.

Minimize working capital while maintaining inventory stock levels. Reliable shipment tracking gives you confidence as to when your goods will arrive, and allows you to sell in-transit SKUs.

Evaluate landed costs, container utilization, and carbon emissions per shipment, or build custom reports to answer your most pressing questions in seconds.

Stop sifting through your inbox to find information about your shipments. We offer shipment-specific messaging: every shipment includes an activity feed and in-line message thread to show what’s been done and what needs to happen next.

Flexport Reviews (16)

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Verified User in Retail

Small-Business (50 or fewer emp.)

8/19/2025

"Increased charges 5000% Do not let you close your account but continue to charge"

0/5

What do you like best about Flexport?

There is nothing to like about this company. Review collected by and hosted on G2.com.

What do you dislike about Flexport?

They’ve suddenly added a $500 minimum charge and say it’s going up to $5,000. When I asked for my stock back, they claimed they couldn’t ship to Canada — just a stall and kept billing me. I moved my inventory, but they still won’t close my account or ticket, leaving me stuck with more $500 charges. This is outright theft. Review collected by and hosted on G2.com.

What problems is Flexport solving and how is that benefiting you?

Situation:

Shopify fulfillment sends all of your inventory to Flexport. You did not choose them.

At this time there is no minimum charge and no minimum of any kind so you go along with it.

You see a notice that they are increasing it to a $500 minimum charge and shortly it will be $5000. You ask them to send you back your inventory. Even though they send your orders to Canada they suddenly cannot send your inventory back to Canada. It's a delay tactic so that you cannot close your account and they charge you the $500.

You find another place to send it and remove the inventory. Now you ask for a refund of the unauthorized charge and they open a ticket and tell you you cannot close your account with an open ticket. Guess what? They will charge you the $500 again if your account is still open!

So now you ask to close the ticket rather than risk them stealing another $500 (remember I have no inventory there now). They now say they cannot close your account OR close the ticket or delete it. So they are absolutely just doing everything possible to steal from you and prevent you from closing the account. This is SO WRONG. Absolute theft but I am too small to take them to court and they know it. Review collected by and hosted on G2.com.

Ricardo B.

Administrative manager

Small-Business (50 or fewer emp.)

8/23/2022

"Fast and reliable way to manage your logistics"

4/5

What do you like best about Flexport?

What I liked the best about Flexport is the way their interface helps you to use their services. Flexport has a dashboard that makes it really easy to understand how to track your containers or your goods from the beginning to the end. Supply chain can be tricky but Felxport gives you insights on how to be more cost-efficient. Review collected by and hosted on G2.com.

What do you dislike about Flexport?

What I dislike the most about Flexport is their customer service, there were times that they couldn't help me with some of my queries and there were sometimes more than 2 people involved which makes it difficult to understand to whom you have to communicate. Review collected by and hosted on G2.com.

Recommendations to others considering Flexport:

Make sure to see if Flexport can provide you with the services you really need and always check for similar companies that provide these services so you can make a good decision. Review collected by and hosted on G2.com.

What problems is Flexport solving and how is that benefiting you?

Flexport helped me to ship products from china to the USA in a really organized way. The platform helps you visualize all the products or SKUs you are transporting and also gives you a lot of alternatives to transport your goods. Review collected by and hosted on G2.com.

Verified User in Import and Export

Small-Business (50 or fewer emp.)

11/3/2022

"Avoid at all costs. Seriously."

0/5

What do you like best about Flexport?

Price. They pull you in with low pricing, but don't fall for it. Review collected by and hosted on G2.com.

What do you dislike about Flexport?

Everything. They are a disingenuous (at best), incompetent company. Really, just avoid them. Review collected by and hosted on G2.com.

Recommendations to others considering Flexport:

Search for another reputable forwarder, there are many. Review collected by and hosted on G2.com.

What problems is Flexport solving and how is that benefiting you?

Supposedly technologically advanced, but they're just horrible. From missed sailings to start to delayed pickups resulting in drayage charges. You do not want to deal with Flexport. Ignore me and you'll wish you listened. Review collected by and hosted on G2.com.

Verified User in Paper & Forest Products

Mid-Market (51-1000 emp.)

11/5/2021

"Flexport for Customs and end-to-end Import Tracking"

5/5

Describe the project or task Flexport helped with:

Flexport manages our company's Customs Clearance services for imported tissue goods and handles end-to-end visibility tracking for shipments Review collected by and hosted on G2.com.

What do you like best about Flexport?

The Flexport portal is very rich with real-time data tracking and using API connections with steamship lines and terminal operators globally to produce real-time status. The collaborative portal eliminates phone calls and improves response times to all related parties within the supply chain Review collected by and hosted on G2.com.

What do you dislike about Flexport?

None. The portal is very comprehensive and using machine learning and AI to manage the process. Flexport continues enhancing its portal Review collected by and hosted on G2.com.

What problems is Flexport solving and how is that benefiting you?

Lack of visibility during import process throughout sea voyage, terminal operations, customs clearance and exam, and drayage moves from terminal to warehouse. Flexport provides end-to-end visibility tracking to all parties within our supply network Review collected by and hosted on G2.com.

Rusty J.

Sales and Marketing Manager

Small-Business (50 or fewer emp.)

6/8/2021

"Great Technology"

3.5/5

What do you like best about Flexport?

Technology, Online presence, All required information at your fingertips. Review collected by and hosted on G2.com.

What do you dislike about Flexport?

Payment terms, fees, repeat commodity code questions Review collected by and hosted on G2.com.

Verified User in Packaging and Containers

Small-Business (50 or fewer emp.)

7/2/2020

"Great transportation solution for small businesses who export goods. Great customer service!"

4.5/5

Describe the project or task Flexport helped with:

Booking shipments from factories in China to ship to warehouse in Denver. Review collected by and hosted on G2.com.

What do you like best about Flexport?

Super user friendly, great visibility into shipments and great customer service. Having a dedicated team for our account is wonderful because we can get questions answered very quickly and the team is super responsive. The quote functionality is also great because we can get a firm quote to help when pricing our products that includes a “landed” cost, and can also turn that quote into a shipment with the click of a button. Review collected by and hosted on G2.com.

What do you dislike about Flexport?

A little more expensive than other services used, but I don’t have complaints about the portal/ website itself. Review collected by and hosted on G2.com.

Recommendations to others considering Flexport:

A little pricey but worth it due to ease of use, visibility to ocean freight shipments and excellent customer service Review collected by and hosted on G2.com.

What problems is Flexport solving and how is that benefiting you?

Need a place to schedule freight shipments for product. It also allows us to have visibility into those shipments. We can see when it leaves the port in China, how long it’s on the water, and when it arrives to both the port and our warehouse ( or in some cases our customers). Review collected by and hosted on G2.com.

Sal A.

Director of Supply Chain & Logistics

Small-Business (50 or fewer emp.)

3/3/2020

"Supply Chain & Logistics Director"

5/5

Describe the project or task Flexport helped with:

Start-ups don't have the luxury of large, dedicated teams to manage logistics. We needed an end-to-end sollution that could streamline communication and workflows - effectively outsourcing freight management - so we could focus resources on business growth and optimization. Flexport did just that. Review collected by and hosted on G2.com.

What do you like best about Flexport?

When shipping to and from multiple locations around the world, communication is critical. Flexport's portal ties and consolidates quotations, approvals, documents, tracking, invoicing, and single-contact communication within a specific shipment ID - incredibly simple and clear. Flexport's level of responsiveness and willingness to help during exploratory, trial and on-going business phases has been consistently excellent. Review collected by and hosted on G2.com.

What do you dislike about Flexport?

There isn't much really. Shipping into new countries needs to be planned well in advance to allow for setup (as expected). For the most part it's pretty straightforward and other times a little slower likely due to these being new markets for Flexport. As Flexport grows that will continually improve with experience. Review collected by and hosted on G2.com.

Recommendations to others considering Flexport:

Flexport was competitive - but savings are even more impactful when you weigh the value of the strain they remove from your resources involved with your freight movements. Review collected by and hosted on G2.com.

What problems is Flexport solving and how is that benefiting you?

Communication and tracking was difficult to manage before Flexport. Understanding where our global shipments are at a glance was not easy. Resources were being stretched to bridge communication gaps, decipher invoices, and understanding what shipment an email was referring to wasn't always easy. Flexport solved these problems, allowing us to move focus back where it was needed more. Review collected by and hosted on G2.com.

Gabriel K.

Small-Business (50 or fewer emp.)

12/27/2019

"Great for every level of entrepreneur"

4.5/5

Describe the project or task Flexport helped with:

Our company used flexport multiple times a week to ship products from China to the USA. Review collected by and hosted on G2.com.

What do you like best about Flexport?

they are extremely helpful and knowledgeable and willing to communicate with you and explain what you don't know. I was through in the mix without any training in this department, and Flexport has been exceptionally patient and informative in their responses. Review collected by and hosted on G2.com.

What do you dislike about Flexport?

There's not too much to dislike. It's another level of communication, so another opportunity for misunderstanding. But such is every partnership. Review collected by and hosted on G2.com.

Recommendations to others considering Flexport:

Use flexport. It's well worth it. Review collected by and hosted on G2.com.

What problems is Flexport solving and how is that benefiting you?

Flexport has helped us realize which HTS codes we should be using and the trends and terrifs we need to keep at the front of mind. These are things our business never use to pay attention too, and we now see that we were spending upwards of 75% extra on some products and had no idea. We thought a product line was profitable, but it wasn't. We wouldn' have known how to fix that without their help Review collected by and hosted on G2.com.

Ivor C.

Mid-Market (51-1000 emp.)

3/3/2020

"Fast and Great Services"

5/5

Describe the project or task Flexport helped with:

Shipping 500 + containers from Asia to US Review collected by and hosted on G2.com.

What do you like best about Flexport?

Very easy to get access all the information in real-time from the portal website.

Different kind of Built-in KPI reports and easy to analysis Review collected by and hosted on G2.com.

David E.

Business Owner

Small-Business (50 or fewer emp.)

1/2/2020

"Freight Forwarding finally in the 21st Century"

5/5

Describe the project or task Flexport helped with:

In transit inventory reporting Review collected by and hosted on G2.com.

What do you like best about Flexport?

Easy online booking process for the shipper/ supplier and no delays once bookings are requested from the supplier. Review collected by and hosted on G2.com.