# Cleverbridge Reviews **Vendor:** Cleverbridge **Category:** [Merchant of Record Software](https://www.g2.com/categories/merchant-of-record) **Average Rating:** 4.4/5.0 **Total Reviews:** 59 ## About Cleverbridge Cleverbridge is the smarter way to sell globally. As a premium merchant of record (MoR), we simplify global software sales by combining powerful ecommerce features — like payments, subscriptions, tax, and compliance — with expert services that drive growth across the entire revenue lifecycle. From onboarding to optimization, our team acts as an extension of yours, helping you remove friction, increase conversions, and expand into new markets with confidence. Founded in 2005, Cleverbridge has processed over $10 billion in transactions across 240+ countries and territories, with offices in Chicago and Cologne and a global team of 200+ employees. Learn more at grow.cleverbridge.com. ## Cleverbridge Pros & Cons **What users like:** - Users commend the **exceptional customer support** of Cleverbridge, highlighting the team's professionalism and responsiveness. (13 reviews) - Users rave about the **exceptional customer service** provided by Cleverbridge, highlighting their professionalism and responsiveness. (8 reviews) - Users find Cleverbridge to have a **simple and intuitive interface** , making project management and product setup effortless. (8 reviews) - Users value the **robust functionality** of Cleverbridge, appreciating its automation and exceptional support for eCommerce businesses. (8 reviews) - Users love the **expert support and intuitive interface** of Cleverbridge, enhancing their online store management experience. (7 reviews) - E-commerce Services (6 reviews) - Users value the **reliability** of Cleverbridge’s reporting and analytics, providing answers to business questions swiftly. (6 reviews) - Response Time (6 reviews) - Customer Satisfaction (5 reviews) - Easy Setup (5 reviews) **What users dislike:** - Users find the **complex interface** of Cleverbridge challenging, especially for those not tech-savvy or dealing with cancellations. (5 reviews) - Users experience **billing issues** with Cleverbridge, including problematic renewal processes and unclear international pricing, affecting revenue. (4 reviews) - Users feel that Cleverbridge needs **improvement in cancellation processes, pricing transparency, and renewal tracking** for better usability. (4 reviews) - Users experience **integration issues** , notably with renewal processes and technical features, causing operational delays. (4 reviews) - Users note **limited customization** options in Cleverbridge, causing challenges in managing renewals and complex business models. (4 reviews) - Poor Customer Support (4 reviews) - Poor Support Services (4 reviews) - Users face **pricing issues** with deceptive renewal costs and a complicated cancellation process affecting their experience. (4 reviews) - Processing Delays (4 reviews) - Users face **access limitations** as changes require client success requests, delaying customization and complicating the checkout process. (3 reviews) ## Cleverbridge Reviews ### 1. Reliable onboarding with personal guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Peter L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Cleverbridge?** Onboarding, Accompaniment in the Process, Personal Address, Reliability, Clearing, Worldwide Availability, Tax Processing with Target Countries, Suitable for Consumers and Companies **What do you dislike about Cleverbridge?** The entry barrier is quite high, low sales are rather penalized. **What problems is Cleverbridge solving and how is that benefiting you?** A problem for us is an area that does not belong to our core competence but is still critical for business success. With Cleverbridge Solving, Syntevo strategically outsources this complexity: payment processing, taxes, subscriptions, and compliance are handled professionally and reliably. This reduces our operational effort and risks, increases the scalability of our business, and allows us to consistently focus on product quality, customer benefits, and sustainable growth. ### 2. Great ecommerce platform for selling software globally **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | General Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2017 **What do you like best about Cleverbridge?** Handles all tax/VAT and other compliance issues for my businesses. Subscription and renewal management just work without any fuss or drama. I've used several different eCom platforms over the years, and in my view there's no better solution for selling digital goods than Cleverbridge. Great product, great platform, great service, and great people -- working with their team is always a pleasure. **What do you dislike about Cleverbridge?** No access to templates, so changes must be requested through client success. This can take time as it's scheduled with design, compliance, legal, etc. Also, there's an obscure feature we use (transactions CSV export) that keeps breaking on us. **What problems is Cleverbridge solving and how is that benefiting you?** End-to-end checkout platform for digital goods / software. Payment processing with local payment methods. Compliance with various VAT, tax, and other regulations in different regions. Subscription and renewal management. ### 3. Cleverbridge for SaaS B2B **Rating:** 4.0/5.0 stars **Reviewed by:** Antoaneta S. | Senior Ecommerce Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Cleverbridge?** Cleverbridge is so easy and intuitive to use. Setting up products and creating direct shopping cart links is a simple process, making it easy to manage and update products without the need for a lot of technical knowledge. Another important part for us is that it supports integration with systems like Marketo and Salesforce, which significantly improves usability for other teams. Cleverbridge also offers additional tools for cross-selling, upselling, and improving conversion rates. Additionally, we always receive very good support from the team assigned to our account **What do you dislike about Cleverbridge?** One thing that’s the downsides of Cleverbridge is that there’s no way to send shopping cart links for renewal subscriptions. This makes the renewal process a bit problematic, especially since all purchases are counted as new, even if the customer has already bought the same product before. Something that also can be improved is how the renewal rate is tracked. Currently it is on subscription level instead of the account level, which makes it harder to get a full picture of customer retention. On the bright side, you can request a custom report from the support team to get this information, which is helpful. **What problems is Cleverbridge solving and how is that benefiting you?** The main problem that Cleverbridge solves for us is collecting payments in different currencies. Another important aspect is that invoices are automatically issued and sent to customers immediately after payment is received. In addition, Cleverbridge offers a PO (Purchase Order) option for those who need a pro forma invoice. ### 4. Great customer service and expertise led to quick set up of our web store **Rating:** 5.0/5.0 stars **Reviewed by:** AR R. | Senior Application Consultant SOLIDWORKS Certification, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Cleverbridge?** The expertise of all the Cleverbridge personnel we have worked with plus personal service in setting up our web store. With the help of the Cleverbridge technical team, integration into our existing web site and testing system was very fast! **What do you dislike about Cleverbridge?** No negative experiences so far. All experiences have been very positive. **What problems is Cleverbridge solving and how is that benefiting you?** Our last e-Commerce company suddenly went out of business so we were stuck in not being to able to process orders and sell our on-line exams. Cleverbridge's team worked hard to get our web store back up and running with minimal down time as well as linking to our on-line exam system so that exams could be delivered to our customers just like with our old web store. ### 5. Cleverbridge platform overview **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Cleverbridge?** This platform Handel much of the complexity like taxes & VAT compliance, fraud prevention,billing etc. The best part is ,it has flexible subscription. Support differentiate pricing model and co-term contract. **What do you dislike about Cleverbridge?** Refund are sometime delayed and customer support problem, also I have issues with invoice charity and payment. **What problems is Cleverbridge solving and how is that benefiting you?** I Can easily sell my product worldwide with the help of this platform. Also help to reduce manual work and payment retry system. ### 6. Feature-packed sales service **Rating:** 4.0/5.0 stars **Reviewed by:** Martynas M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Cleverbridge?** As a B2B-oriented business, we like the number of features Cleverbridge offer when dealing with corporate customers. The API is extensive and well documented with technical staff ready to help. **What do you dislike about Cleverbridge?** Implementation of checkout / self-service pages is somewhat awkward and slow. As a customer we don't have full control of the checkout process and its appearance. Most of the changes - even cosmetic ones - need to be implemented by Cleverbridge staff, which sometimes takes weeks. While we can manage most aspects of our products, pricing, and license delivery, some properties still need to be implemented and hardcoded in by CB staff, which seems odd as we would be able to modify that staff much more promply ourselves, given the right tools, and free up CB staff from additional overhead. **What problems is Cleverbridge solving and how is that benefiting you?** Cleverbridge removes the overhead of: 1) Payment processing and invoicing. 2) Tax and other governmental compliance. 3) Invoicing. 4) Subscripion management. ### 7. Flexible eCommerce platform with amazing reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Ekaterina T. | eCommerce lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Cleverbridge?** I've been using Cleverbridge for more than 5 years, and I must say, the most valuable and useful feature for me is the reporting and analytics. The metrics and level of detail provided is exactly what I need. Overall Cleverbridge reporting helps me to answer any business questions and address any requests in minutes. The interface of the platform is very intuitive and user friendly. In most of the cases you don't need any guide to use the platfrom. **What do you dislike about Cleverbridge?** While Cleverbridge offers excellent service, features, reporting and analytics, I find the cost of the service to be quite high. It's a significant investment. **What problems is Cleverbridge solving and how is that benefiting you?** In our company we use it as an ecommerce platform to manage everything from our product catalog and subscription management to payments. Merchant of record model heips us to ensure compliance with tax regulations globally. The set of features that Cleverbridge provides is enough for us to implement everything we need for our eCommerce roadmap. ### 8. Long-standing, reliable partner in global e-commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Cleverbridge?** We have been working with cleverbridge for almost 20 years and particularly appreciate the excellent accessibility and the personal, dedicated contact. As a provider with customers in over 140 countries, we feel well-positioned thanks to cleverbridge – especially with regard to the constantly changing tax requirements worldwide. A strong partner for sustainable growth in digital sales. **What do you dislike about Cleverbridge?** The reporting tools could be made more user-friendly. Additionally, we would like more customization options for the mailings. However, we are already in a constructive exchange with the team from cleverbridge about this. **What problems is Cleverbridge solving and how is that benefiting you?** A central issue is the complex tax and duty landscape in international e-commerce. Cleverbridge handles the legally compliant processing for us worldwide – this saves us internal effort and minimizes risks. ### 9. Excellent, tailored and professional service **Rating:** 5.0/5.0 stars **Reviewed by:** Rod B. | Digital Transformation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Cleverbridge?** Cleverbridge's approach to project management makes setting up bespoke payment solutions really simple. Their global coverage means we don't need to engage other suppliers to support all regions. **What do you dislike about Cleverbridge?** Not a lot, really. You guys are doing a great job - keep it up! **What problems is Cleverbridge solving and how is that benefiting you?** Our end-customer base is measured in the millions and we are represented in many countries where we do not have a legal presence. We do not have the infrastructure to manage financial transactions with all our end customers and in all regions, and this is where Cleverbridge is crucial. ### 10. Platform works well, with a designated team that support our ecommerce business **Rating:** 4.0/5.0 stars **Reviewed by:** Strahinja P. | senior eCommerce and Digital specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Cleverbridge?** The platform rarely has issues and has a lot of automated processes that work well. We have a designated team that helps us increase or ecommerce business and works well to support our needs **What do you dislike about Cleverbridge?** Some part of the checkout are not customisable, and need front-end work to implement. Also the CA platform is a bit outdated **What problems is Cleverbridge solving and how is that benefiting you?** Having a ecommerce payment solution that works worldwide ### 11. 'All-in-one' platform with solid expertise **Rating:** 4.5/5.0 stars **Reviewed by:** Benoit M. | Director, Customer Experience Operations and E-Commerce, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Cleverbridge?** Cleverbride offers a full tech-stack solution, which avoid complexity of having to manage different solutions in our architectures. The team is close to their clients and share their expertise and best practices to maximize outcomes. The solution itself is robust and has been the right vehicule for us to scale our subscription business x5. **What do you dislike about Cleverbridge?** As our business models can be complex, we sometime had to tweak certain features of their platform to support them. The price engine works well in most scenarios, but has certain limitations when in some cases. **What problems is Cleverbridge solving and how is that benefiting you?** Cleverbridge is solving multiple problems: international e-commerce platform and payment processing, tax compliance and collection, subscription management. ### 12. Partnership more than a service provider **Rating:** 4.5/5.0 stars **Reviewed by:** Suchit J. | VP Strategy and Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Cleverbridge?** Proven software. We have been using for more than 10 years. We love the attention given by their client service team **What do you dislike about Cleverbridge?** Not much, there are few features we would to see in the product **What problems is Cleverbridge solving and how is that benefiting you?** Selling the online many countries, full service provider, no headaches and no It requirement. It has allowed us to scale online business rapidly without much investment ### 13. A robust eCommerce platform tailored for subscription-based businesses and digital goods providers. **Rating:** 4.5/5.0 stars **Reviewed by:** Farees M. | SVP Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Cleverbridge?** Cleverbridge is a robust eCommerce platform tailored for subscription-based businesses and digital goods providers. Its strength lies in its all-in-one approach, offering tools for global payment processing, tax compliance, and subscription management. The platform is particularly well-suited for companies operating on a global scale, as it supports multiple currencies, languages, and payment methods, ensuring a seamless experience for international customers. Cleverbridge's professional services stand out as a key differentiator, especially for businesses seeking tailored solutions or hands-on support. They offer a collaborative approach, often working closely with clients to integrate the platform into existing systems and align it with business goals. Overall, Cleverbridge is a solid choice for businesses looking to streamline their global eCommerce operations with the added benefit of professional expertise to enhance performance. **What do you dislike about Cleverbridge?** The user interface, while comprehensive, can feel a bit dated and complex for those unfamiliar with eCommerce platforms. However, the depth of features such as automated billing, detailed reporting, and fraud prevention tools offsets the initial learning curve for most users. **What problems is Cleverbridge solving and how is that benefiting you?** - Global payment processing: Managing payments across multiple countries with varying currencies, payment methods, and regulations can be complex and resource-intensive. Cleverbridge supports numerous payment methods (credit cards, PayPal, ApplePay, etc.) and currencies, making it easier to cater to a global customer base while handling local preferences seamlessly. - Assisting with seamless subscription management: Cleverbridge offers tools for automated billing, renewal notifications, and churn management, streamlining subscription lifecycle processes and improving retention rates. - Customer experience optimization: With multi-language support and localized checkout processes, Cleverbridge ensures a smooth and tailored experience for global users, enhancing conversion rates - Reporting and Analytics: Cleverbridge provides detailed analytics and customizable reporting dashboards to help businesses track key performance metrics, identify trends, and make informed decisions - Fraud Prevention: Cleverbridge incorporates fraud detection and prevention tools, protecting businesses from unauthorized transactions while maintaining a low false-positive rate - Tax compliance: Cleverbridge automates tax calculation, collection, and remittance, reducing the administrative burden and minimizing the risk of non-compliance. ### 14. Straightforward platform for managing digital purchases and subscriptions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Cleverbridge?** I appreciate how seamless the checkout experience is. It’s easy to complete purchases, access invoices, and manage subscriptions from one place without needing to create additional accounts. **What do you dislike about Cleverbridge?** The interface can feel a bit outdated, and sometimes it’s unclear who to contact for support especially when the platform is acting as a middleman for another company. **What problems is Cleverbridge solving and how is that benefiting you?** Cleverbridge simplifies recurring payments and gives me easy access to order history, invoices, and subscription settings in one place. It saves time and reduces the hassle of dealing with multiple vendor support teams by centralizing the customer experience. ### 15. Sales manager **Rating:** 5.0/5.0 stars **Reviewed by:** Tarik A. | Export Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Cleverbridge?** Cleverbridge offers seamless subscription management and excellent customer support. **What do you dislike about Cleverbridge?** dislike Cleverbridge's complex cancellation process and lack of transparent pricing. **What problems is Cleverbridge solving and how is that benefiting you?** Cleverbridge solves subscription billing, global tax compliance, and fraud prevention, benefiting me by automating payments, reducing manual work, and ensuring secure transactions. ### 16. Cleverbridge - always the right choice for order and payment processing **Rating:** 5.0/5.0 stars **Reviewed by:** Konstantin B. | Lead Business Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Cleverbridge?** Reliable product, quite simple handling, top support. **What do you dislike about Cleverbridge?** I have not noticed or am aware of any disadvantages to date. **What problems is Cleverbridge solving and how is that benefiting you?** We as a company are partly too small to independently handle the volume of payments. Cleverbridge helps us to process all payments reliably, straightforwardly, and securely. ### 17. a comprehensive solution for ecommerce **Rating:** 4.5/5.0 stars **Reviewed by:** Bogdan Denis A. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Cleverbridge?** adaptability of ecommerce solutions for b2b2 platforms **What do you dislike about Cleverbridge?** a little hard to understand if you're not tech heavy **What problems is Cleverbridge solving and how is that benefiting you?** direct addressing to companies as an ecommerce platform ### 18. A great platform for your online business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Cleverbridge?** The platform is easy to use and learn, has a simple and user-friendly interface, and gives a comprehensive set of features. The people who work there are highly professional and competent, always ready to advise and help with whatever. Overall a fantastic service! **What do you dislike about Cleverbridge?** There are system bugs/errors every now and then. However, non of them have caused any issues, thanks to the help of the Cleverbridge team and their expertise. **What problems is Cleverbridge solving and how is that benefiting you?** Cleverbridge is powering our entire website's checkout process. ### 19. Making global e-commerce EASY **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Cleverbridge?** - paymentand tax processing and compliance - fraud prevention mechanism - analytics/reporting solution (reliable data!) - user-friendly checkout and CX - easy implementation process - great customer support - Salesforce connector **What do you dislike about Cleverbridge?** Haven't run into any obstacles yet. Cleverbridge is a well-equipped platform. **What problems is Cleverbridge solving and how is that benefiting you?** - significantly free up my time by handling a wide range of administrative tasks associated with global digital sales - they manage complex processes (payment and international tax compliance), taking a substantial burden off our company's operational responsibilities ### 20. Cleverbridge makes eCommerce easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Cleverbridge?** Cutting edge technologies and best in class support. Anytime I've had an issue, big or small, the team at CB is always at the ready to respond! CB has supported SmartBear Software for over 10 years now and I can't say enough about the team over there. **What do you dislike about Cleverbridge?** Changes can sometimes take a bit long but they do end up getting completed to satisfaction **What problems is Cleverbridge solving and how is that benefiting you?** They've greatly simplified our sales process for our inside sales team by allowing them to seamlessly create custom shopping carts (quote to cart) which enable our customers to effortlessly complete their purchases. ### 21. Cleverbridge has excellent service, and delivered the solution in 2-3 months —highly recommended! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Cleverbridge?** Their account service was responsive, and they demonstrated expertise in their field and with their product. Their professionalism and willingness to go above and beyond to meet our needs was appreciated, especially when the requirements kept changing. **What do you dislike about Cleverbridge?** We faced a couple of technical integrations issues, but they quickly addressed the issue and kept us updated throughout. **What problems is Cleverbridge solving and how is that benefiting you?** They solved the problem of being able to quickly set up an eCommerce store for our core product. As of today, we're seeing orders and there has been little to no issues with the service. ### 22. Stable platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Cleverbridge?** Their platform is extremely stable, and they provide a wide variety of payment methods and features. Without them, we would not have been able to reach such a diverse client base worldwide as we do now. It's easy to get in contact with real people who care about what they do. **What do you dislike about Cleverbridge?** Too many minor issues (in payment processing and policy) combined add up to more lost revenue than I'm happy with. Their priorities often seem bells and whistles we don't need and internal optimizations than optimizing our revenue, **What problems is Cleverbridge solving and how is that benefiting you?** Provides invoicing, billing and tax compliance as merchant of record. We could never have done business in so many countries so easily without that. ### 23. Out of the box features let us offer payment methods that would take years to implement otherwise. **Rating:** 5.0/5.0 stars **Reviewed by:** Colin G. | eCommerce Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Cleverbridge?** Hands-on team - International currencies and payment methods **What do you dislike about Cleverbridge?** Development bandwidth / turnaround times can be a concern at times. **What problems is Cleverbridge solving and how is that benefiting you?** Global currencies & payment methods. ### 24. Custom Online Shopping Cart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Cleverbridge?** Cleverbridge developed an online shopping cart for us with several customizations. They were very responsive, and developed this cart in less than 3 months. **What do you dislike about Cleverbridge?** There were some aspects of international pricing and taxes that we did not understand until after go-live, which caused some issues. Cleverbridge worked with us to resolve the issues as quickly as possible. **What problems is Cleverbridge solving and how is that benefiting you?** Cleverbridge put up a cart to sell our software very quickly, and we have had steady sales since then. ### 25. Payments made easy by Cleverbridge **Rating:** 4.5/5.0 stars **Reviewed by:** suman m. | Subject Matter Expert, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Cleverbridge?** With Cleverbridge we are able to keep a track, manage and maintain the client data base and payments effectively. **What do you dislike about Cleverbridge?** User interface could have been better for a better user experience. Cleverbridge has many options which can help us in tailor made. **What problems is Cleverbridge solving and how is that benefiting you?** With Cleverbridge we were able to track the payments and made sure to make on-time recurring payments ### 26. B2B ecommerce Cleverbridge has always been a choice **Rating:** 4.5/5.0 stars **Reviewed by:** Abhineet S. | DevSecOps Engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Cleverbridge?** Transaction and dashboard simplicity for b2b **What do you dislike about Cleverbridge?** The website UI lacks some navigation to move across add and modify buttons **What problems is Cleverbridge solving and how is that benefiting you?** Solving the need to manage and view multiple subscriptions under the hood, makes easy the taxation process as well ### 27. Trusted partner for 15 years **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Cleverbridge?** The dedicated cb growth services team comes up with new ideas helping us improving, testing new additions to our customer journey. Cleverbridge's global tax management really helps us to focus on our core business. **What do you dislike about Cleverbridge?** No more networking events. ;) Networking events in the past were meant to bring together cleverbridge's customers to find new ways to cooperate and do business together - for mutual benefit. **What problems is Cleverbridge solving and how is that benefiting you?** Cleverbridge's global tax management helps us to focus on our core business. A multitude of global and local payment options, built into cleverbridge's online shop, help us serving our customers better. Making the last steps on our customer journey as smooth as possible. ### 28. A good and complete solution managed by very nice and professional people. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Cleverbridge?** Cleverbridge always provided good tools to drive our business to success and continuously improve the customer experience and shopping cart performance. The people from cleverbdige represent another important aspect of this strong relationship. They are always well prepared and professional and provide their support to get every project to a successful delivery. **What do you dislike about Cleverbridge?** Some of the technologies and platforms they use for development are not very flexible, which sometimes impacts the development capabilities and the level of effort for specific requirements. **What problems is Cleverbridge solving and how is that benefiting you?** Cleverbridge hosts the shopping cart for Avira, handles the payment process and the retention tools and provides many more features, all of these being vital components in the eCommerce process that lead to a smooth integration and constant improvement of the customer experience and eCommerce metrics. ### 29. Director of Marketing operations and eCommerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Cleverbridge?** Good well-developed eCommerce platform. Stable, easy-to-use. A lot of improvements have been made recently. The team is responsive and helpful. A lot of valuable additional professional services. **What do you dislike about Cleverbridge?** Sometimes custom development is slower than expected. **What problems is Cleverbridge solving and how is that benefiting you?** Cleverbridge is our eCommerce platform responsible for payment processing, order management, tax management, and subscription management. We have worked with Cleverbridge for more than ten years and have grown our subscription business together. ### 30. comfortable **Rating:** 4.0/5.0 stars **Reviewed by:** Fernanda P. | Team Leader of Customer Care department, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Cleverbridge?** I like that it is easy to get in contact **What do you dislike about Cleverbridge?** The bugs in the system together with ours are not good for both **What problems is Cleverbridge solving and how is that benefiting you?** I don't know of current issues ### 31. My years with Cleverbridge **Rating:** 4.0/5.0 stars **Reviewed by:** Neil M. | Senior Director of Inside Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Cleverbridge?** They are easy to work with and willing to help create custom solutions. **What do you dislike about Cleverbridge?** Their desktop management tool needs to be updated to a web version and be easier to use. **What problems is Cleverbridge solving and how is that benefiting you?** Helping us to easily manage the selling and payments of our products. ### 32. cleverbridge takes the hassle out of sales compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Cleverbridge?** I really appreciate using cleverbridge to manage sales tax compliance, payment processing, and experience optimizing online transactions **What do you dislike about Cleverbridge?** Occasionally things can seemingly take longer than I would expect for reports or tweaks **What problems is Cleverbridge solving and how is that benefiting you?** cleverbridge handles being the merchant of record, maintaining sales tax, legal, and privacy compliance as well as payment processing for us. This allows us to focus on the business fundamentals that we excel at. ### 33. My 5 Year Experience as a Cleverbridge Customer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2022 **What do you like best about Cleverbridge?** Great support team, very stable ecommerce platform **What do you dislike about Cleverbridge?** The Cleverbridge data sources (BI and CA tools) **What problems is Cleverbridge solving and how is that benefiting you?** Managing customer interactions in a dynamic environment ### 34. In times, it is a bit more difficult to handle things via CleverBridge than other payment methods. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Cleverbridge?** It is easy to use for our customers. The chargebacks are very easy, and all the information they can find easily. **What do you dislike about Cleverbridge?** There are often bugs which appear sometimes on CB side, sometimes on our side. Also, CB is approving refunds which are not approved from our side. **What problems is Cleverbridge solving and how is that benefiting you?** Customers who want to pay easily for our services, can do that with CB. ### 35. I'm generally satisfied, it is just not a product I'd recommend in a casual conversation. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Cleverbridge?** convenience, hassle-free, great project management, friendly approach **What do you dislike about Cleverbridge?** delivery times, slow innovative changes, inability to adjust to ad hoc needs **What problems is Cleverbridge solving and how is that benefiting you?** providing payment solutions to our customers with a long experience in various markets ### 36. Great Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Cleverbridge?** Great to work with and strong integration **What do you dislike about Cleverbridge?** Bundling multiple products could be more seamless **What problems is Cleverbridge solving and how is that benefiting you?** Helping us with our online store/e-commerce platform. Our users have a great experience with it. ### 37. Good for setting up checkout **Rating:** 4.0/5.0 stars **Reviewed by:** Shobhit M. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2021 **What do you like best about Cleverbridge?** Payment processing, Email marketing, Analytics **What do you dislike about Cleverbridge?** Customer support is not very good, Not value for money **Recommendations to others considering Cleverbridge:** You can consider using the cleverbridge **What problems is Cleverbridge solving and how is that benefiting you?** Building custom checkpouts ### 38. Great Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2015 **What do you like best about Cleverbridge?** Cleverbridge has a great platform, fast setup and great custom shopping carts they provide for free with no contract. Cleverbridge is much better than Fastspring or 2Checkout. **What do you dislike about Cleverbridge?** There's no API or much ability to customize things. They like to maintain control over everything. **What problems is Cleverbridge solving and how is that benefiting you?** Online payment solution and subscription management. ### 39. Great e-commerce platform to sell software **Rating:** 4.5/5.0 stars **Reviewed by:** Consuelo B. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Cleverbridge?** Cleverbridge really is a turnkey solution. It is also a convenient service because it is cloud-based, which makes it a good product. Additionally, I like the MVT campaign feature, which makes split testing between designs and prices much easier. One of the best features is how it can be used internationally as well. **What do you dislike about Cleverbridge?** There is nothing I would say I didn't like. Limited access to templates. It may take some time to implement change requests or customizations. If Cleverbridge were a company registered in all 50 states, it would give my tax department more confidence that they truly assume full responsibility. **Recommendations to others considering Cleverbridge:** I can't say enough good things about them. I know. Try it and you won't regret it, don't be shy to ask them for any kind of support. You won't find another platform that does everything Cleverbridge does. **What problems is Cleverbridge solving and how is that benefiting you?** For a system where the user can "rent with an option to buy," the CleverBridge software guarantees us that our users can pay us easily, quickly, and securely. Since we started working with Cleverbridge, we have greatly improved our user experience. By selling it directly online, we can reach our customers. ### 40. I LOVE Cleverbridge **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2018 **What do you like best about Cleverbridge?** Cleverbridge is an easy company to work with. There is no messing about, they are thorough, and when you have to talk / email them you can tell there is a real person on the other end who cares about your issue and wants to help. **What do you dislike about Cleverbridge?** There is nothing I dislike about Cleverbridge. They have been wonderful from the get-go!! **Recommendations to others considering Cleverbridge:** I definitely recommend Cleverbridge, without any hesitation. I can't say enough nice things about them! **What problems is Cleverbridge solving and how is that benefiting you?** We use cleverbridge to process our online orders. They are easy to work with when we have an issue, and they respond very quickly. They are also very courteous to our customers. ### 41. Cleverbridge platform user for four years **Rating:** 5.0/5.0 stars **Reviewed by:** Mark D. | Sr. Manager, Internet Marketing, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2014 **What do you like best about Cleverbridge?** Cleverbridge truly is a turnkey solution. When we built our own site, basic ecommerce features required development cycles, on which we had to compete for resources with other groups. Effectively, we were under-featured and under-supported. With Cleverbridge, we had access to a wealth of features, right out of the box. Their architecture means faster response, including page load time and cart execution, all over the world. Their customer service model gives us professional services when and where we need them at no extra charge. It's a great platform. **What do you dislike about Cleverbridge?** It would be great if Cleverbridge was a registered business in all 50 states - would give my tax department more confidence that they truly do take on full liability. However, I haven't been able to find another turnkey ecommerce platform that is registered all over the USA and offers the full feature set they do, so this is more of a nice-to-have. **Recommendations to others considering Cleverbridge:** You won't find another platform that does everything Cleverbridge does. I know. We looked. **What problems is Cleverbridge solving and how is that benefiting you?** We needed a fast, reliable shopping cart that required a minimum of internal development. ### 42. Disappointing service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2016 **What do you like best about Cleverbridge?** Service began well and nose dived pretty quickly after a multitude of promises. **What do you dislike about Cleverbridge?** Long waits for design changes. These changes also tend to be very expensive. Reps take a long time to respond and we found customer service lacking. Results were not where we expected them to be. Changes to our agreement felt never to be in our favor and always against our best interests. I see others have found a similar experience... **Recommendations to others considering Cleverbridge:** Try another company. **What problems is Cleverbridge solving and how is that benefiting you?** Payment processing for software. ### 43. Cleverbridge has helped us adapt to changing market conditions. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about Cleverbridge?** Cleverbridge was a huge upgrade over our previous system. The customer facing aspect is really fantastic. It was a huge upgrade from our old storefront and backend system. Currency conversion is no longer a headache while it is also more accurate to current rates. **What do you dislike about Cleverbridge?** Some customers have indicated difficulties when utilizing coupons and other specials, but this looks to be isolated to individual users and not the wider customer base. **Recommendations to others considering Cleverbridge:** Cleverbridge has been great at communicating with us and has been very transparent in the entire process. **What problems is Cleverbridge solving and how is that benefiting you?** We needed to move from a model of having a yearly software release, where a user would pay once. To a system where the user can 'rent-to-own' the software. Cleverbridges billing systems have really streamlined all aspects of currency management, revenue collection, and security. ### 44. Smooth and Simple Use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2015 **What do you like best about Cleverbridge?** I enjoyed the visuals of the software/service. I also enjoyed the feel of it. It was very smooth and quite easy to figure out. This is also a convenient service because it is cloud based which makes it a good product. One of the great features is how this can be used internationally as well. **What do you dislike about Cleverbridge?** There was nothing I would say I disliked. **What problems is Cleverbridge solving and how is that benefiting you?** I, myself, am not using this for personal use. I am helping out at a software company located in Washington state that is looking to try new services. We like to find the most convenient and useful service we can to save both time and money. ### 45. Slight learning curve, but very responsive and helpful staff **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2015 **What do you like best about Cleverbridge?** The Cleverbridge staff is readily available and quick to respond to any issues we have. Once you get the hang of the program, it is fairly intuitive. **What do you dislike about Cleverbridge?** The program itself runs pretty slow. It is also very easy to make a mistake that is potentially unfixable (at least by someone with limited access - but the Cleverbridge staff responds and helps quickly) **What problems is Cleverbridge solving and how is that benefiting you?** We are using this for our e-store and for managing a subscription based service. Aside from the slow moving program, updates and price adjustments can be done fairly quickly. ### 46. Very good platform and service. Would recommend it to everyone. **Rating:** 5.0/5.0 stars **Reviewed by:** Wencheng S. **Reviewed Date:** September 10, 2014 **What do you like best about Cleverbridge?** I like Cleverbridge's cart-customization ability. Unlike other platforms, whose cart pages layout are always the same, Cleverbridge can create cart layout according to your own design, or even better, they can recommend one layout for you according to your idea. I also like their attitude to the clients. For example, we get Quarterly Review every 3 months with our account manager, and I can always get some new ideas from it. Also, I like the MVT campaign feature, which makes the split tests between layouts and prices much easier. The last thing I would like to mention is that their customer support team are very good. They can take direct requests from customers on behalf of us, and also communicate with our own support team. **What do you dislike about Cleverbridge?** One thing to improve: one cart layout normally takes 2 weeks; it's always better if it can be shortened. **What problems is Cleverbridge solving and how is that benefiting you?** We are a software company. We use Cleverbridge as our e-Commerce Platform. Basically, Cleverbridge handles payments for us; also, it manages affiliates for us. The last, the split test tool build-in their system is very good and helpful. ### 47. CleverBridge - One of the Best Business Decisions that I Have Ever Made **Rating:** 5.0/5.0 stars **Reviewed by:** Yida M. | Chief Operations Officer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2014 **What do you like best about Cleverbridge?** Best of the German engineering + Best of the American customer/client service is how I like to describe my 4 years of wonderful experience with CleverBridge. We like the robust but versatile design of the e-commerce platform, the attention-to-the-detail and comprehensive client service provided by our CMs, and the world-class service we got from the customer support team. Choosing CleverBridge is one of the best business decisions I had ever made! **What do you dislike about Cleverbridge?** Nothing particular for the time being. 1-2 years ago, it was the system outages that bothered me a bit and made me think if I had made the right choice. But it hasn't been a problem for quite a while **What problems is Cleverbridge solving and how is that benefiting you?** CompuClever is a software company specialized in PC optimization and utility software based in Victoria Canada. We use CleverBridge as an eCommerce platform to reach our global customer in over 120 countries. CleverBridge gives us the assurance that our users can pay us easily, quickly, and securely. We also value the QBR a lot as our CMs have been delivering insights and suggestions that helped us to boost our sales and revenue. ### 48. Advertiser **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2015 **What do you like best about Cleverbridge?** The speed at which changes are posted to production. I make a change or a fix, bam, its live for my customers. **What do you dislike about Cleverbridge?** Changes to templates take too long. The design team should not take 2 weeks every time I need to make a new cart or page. **What problems is Cleverbridge solving and how is that benefiting you?** Easy tracking and affiliate set up. Auto detecting geo and language and providing the correct price and language allows much more customization and efficiency to our pages. ### 49. Best eCommerce tool I've worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Iulia P. | Head of Product Management, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2014 **What do you like best about Cleverbridge?** I've previously worked with other platforms (like shareit) and the main difference is the amazing support I get from them, there isn't a request or a business need they do not answer promptly and try to find the best solution for. **What do you dislike about Cleverbridge?** Sometimes their financial system fraud detection is way too strict which causes us problems even with our good-faith customers. Also we miss anonymous payment methods like paysafecard. **Recommendations to others considering Cleverbridge:** Try it out and you wown't regret, don't be shy in asking them for any type of support. **What problems is Cleverbridge solving and how is that benefiting you?** We're offering privacy as a service as a VPN software. Since working with Cleverbridge we've improved a lot our user experience. ### 50. Cleverbridge with DraftSight **Rating:** 5.0/5.0 stars **Reviewed by:** Mark L. | DraftSight Product Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2014 **What do you like best about Cleverbridge?** I have to say, what I like best, is the customenr service I receive. **What do you dislike about Cleverbridge?** I have had trouble using the CA. It get a bit frustrating. **Recommendations to others considering Cleverbridge:** I highly reccomend cleverbridge. **What problems is Cleverbridge solving and how is that benefiting you?** We are selling a low priced CAD product. With that our partners don't feel as if there is enough margin. By selling it direct, online we are able to reach our customers. ## Cleverbridge Discussions - [What software cleverbridge sells?](https://www.g2.com/discussions/what-software-cleverbridge-sells) - [What is cleverbridge software?](https://www.g2.com/discussions/what-is-cleverbridge-software) - [How do I apply as a reseller?](https://www.g2.com/discussions/reseller) - 1 upvote - [How do I place an order?](https://www.g2.com/discussions/order-placement) - 1 upvote - [How do I convert the trial version to the full version?](https://www.g2.com/discussions/trial-version-89652894-52ae-4c8c-a75a-05e443d3726c) - 1 upvote - [View Cleverbridge pricing details and edition comparison](https://www.g2.com/products/cleverbridge/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A10%3A02+-0500&secure%5Bsession_id%5D=c6c34f4f-51d8-403a-b2df-30863214a455&secure%5Btoken%5D=21abc6b14b96c8ae9f9a42b8898e0c90f1a3b84eb60fa6d96883bcdb54a2e54b&format=llm_user) ## Cleverbridge Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Leapfin](https://www.g2.com/products/leapfin/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [PartnerStack](https://www.g2.com/products/partnerstack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) ## Cleverbridge Features **Billing and Payments** - Payment Terms - Personalized Billing - Custom Pricing **Billing** - Automation - Consolidation - Adjustments - Blacklisting **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Bill Generation** - Templates - Digital Billing - Recurring Billing **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Tracking** - Sales Tax - VAT - GST - Exemptions - Adjustments - Localization **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Payment processing - Merchant of Record** - Automation - Cross Border - Payment Options - Multi-Currency - Reconciliation - Chargeback **Payment failure - Failed Payment Recovery** - Failed payment prevention - Failure Detection - Instant Notifications - Automated Retry - Failure Categorization **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - Omnichannel - Levels 1 & 2 - Level 3 **Bill Processing** - Consolidation - Batch Invoicing - Management **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Integrations** - Integrations **Tax management - Merchant of Record** - Automated tax calculation - Standard compliance - Tax reporting **Customer Communication - Failed Payment Recovery** - Email/SMS Alerts - Customizable Messaging - In-app Support **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Payment Options** - Multi-Currency - Online payment portal **Integration** - Accounting - Payments - ERP **Pricing** - Standard Price - Discounts - Optimization **Remittance** - Returns - Global/Cross Borders **Security and Compliance - Merchant of Record** - AML-KYC - Secure SLC - PCI-DSS - Encryption and tokenization **Advance payment method update - Failed Payment Recovery** - Card Expiry - Card Account Updater - Secure Payment Gateway **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Administration - Merchant of Record** - E-commerce Integration - Reporting & Analytics - Customer support **Failed payment analytics - Failed Payment Recovery** - Insight and trends - AI-driven reporting - Real-Time Tracking **Platform** - Accounting integration - E-commerce Integration **Integration** - Payments - Accounting - CRM & Sales **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Intangible Products **Order Process** - Checkout Process - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds **Multi-Channel Support** - Omnichannel - Mobile - Customer Service - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Cleverbridge Alternatives - [FastSpring](https://www.g2.com/products/fastspring/reviews) - 4.5/5.0 (178 reviews) - [Paddle](https://www.g2.com/products/paddle/reviews) - 4.5/5.0 (232 reviews) - [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) - 3.9/5.0 (185 reviews)