Infobip Reviews & Product Details

The percentage of SMS delivery is normally higher than 97% and very fast and what's most important: they have direct phone lines which generates trust for our company. They assign you an Account manager who answers your questions at all times. Also, friendly platform and good fare. Review collected by and hosted on G2.com.

The data they provide could be more complete, also, they should help us generate a funnel or attribution model to understand how many users reached the final purchase. We had to do this ourselves in the company. Review collected by and hosted on G2.com.

Innovation and user friendly interfaces and documentation. Easy on boarding of clients, clear reporting and billing.

Account manager is always available to assist with issues or even drafting of tenders.

Communication of possible outages is on time and always clear. Review collected by and hosted on G2.com.

The cost of support is on the high side, even though it is always available. The fact that there is no local support. Review collected by and hosted on G2.com.

The platform is easy to use, the statistics are adequate and above all its practicality to connect from any PC without presenting intermittence. Review collected by and hosted on G2.com.

What you can improve is using colors to identify different functions within the platform. Review collected by and hosted on G2.com.

Application is easy to use. Sending SMS blasts and importing audiences is also very easy. Review collected by and hosted on G2.com.

The choice of words for the menu name is a bit confusing, like the "moment" menu which means to create a new campaign, why isn't it called a campaign? Beside that the menu name and the url for those menu is different, the menu name is "moment" but the url name is "https://portal.infobip.com/communications/".

The date format keep changing and confusing. In communications dashboard section, Initial campaign setting, and the campaign preview before sending, format date is different, why not use this date format: day-month-year (5-Ags-20)?

It would be great if you could add the delivery date and time for the campaigns that have already been sent as well in the communications dashboard.

Top Up process that not automatic making it less convenient for users.

Approval template for WA blast is still manual, hope there will be improvement, so we can request WA approval template in Infobip dashboard, and get the status response from the dashboard too. Review collected by and hosted on G2.com.

Easy to use and options to be integrated with other tools which makes sending messages easier based on user activities and triggers. Works like a CRM tool and have a good interface. Overall smooth experience and the tools is quite stable. We have alerts in place to inform us if things are wrong at any time and support is available most of the times to resolve the queries and look into issues. Review collected by and hosted on G2.com.

The pricing is a bit high and it adds up very quickly. It could be customised depending on the number of features a customer is using or could be packaged in a better way. Also, not all data is available for extraction, there are some restrictions in place in terms of what types of data and how much data can be extracted which can be improved easily. Review collected by and hosted on G2.com.

Very stable technical platform with agile and objective support. Review collected by and hosted on G2.com.

On certain occasions the answers I need do not receive in the time necessary to serve the end customer. Review collected by and hosted on G2.com.

Since we are company that provides Concierge Service (LLC InFocus), we work with clients all over the world and therefore we need high-quality coverage for 100% delivery of each SMS and Viber message. Thanks to Infobip, we can send a message to any corner of the world and of course we could be sure that the client will receive it. If technical problems arise, technical support of Infobip will promptly solve them and help you if you are doing something wrong.

The InfoBip personal account itself is very convenient and understandable for any user. Very often we need to inform customers about the connected service, and automated mailing helps us in this matter. We can choose a convenient type of mailing for ourselves - regular SMS, messages to Viber, or cascade mailing to both channels.

For our business, mailing reports are important, where all the details are indicated: date, time, cost, delivery result - we always know the costs and can calculate the budget in advance.

Infobip provides different types of reports, and a personal manager will advise on any question that interests you. Review collected by and hosted on G2.com.

So far, no shortcomings have been found. Review collected by and hosted on G2.com.

Attending queries with faster solutions. Review collected by and hosted on G2.com.

Super admin need more control to manage. Review collected by and hosted on G2.com.

Infobip offers competitive pricing which is especially important given that SMS is such a commoditized product. We work with a large number of vendors, and Infobip consistently offers some of the most competitive rates among all the options we have. I'm always happy with their support as well, with both the business and technical account managers being quick to respond to any issues. They're also great at being proactive in their services as well, sometimes flagging behaviour before we catch it on our end. The online portal is also one of the betters ones I've used, allowing me to diagnose basic issues quickly without having to go through a technical account manager. They've also got a competitive voice product as well. Review collected by and hosted on G2.com.

I understand that Infobip has carrier exclusive firewall deals set up in ID which seems to have kicked off a pattern of price hikes across the region. While it's certainly not my place to argue the merits and demerits of such an approach in general, I do know that this has resulted in higher prices for us as a customer which is certainly not a good thing for us. Review collected by and hosted on G2.com.

Infobip customer service team is outstanding. They are always happy to help, explain everything and find solutions whenever we need. Moreover, their tool is quite easy to use and understandable for any user. Review collected by and hosted on G2.com.

No drawbacks have been found so far. It would be great if we could have a preview on Viber messages before we send out to customers. Review collected by and hosted on G2.com.

Cost effective. Multiple solutions provided. Good support team. Review collected by and hosted on G2.com.

SMS to less popular networks has glitches. Review collected by and hosted on G2.com.

Account manager one of the best

Product have a good advantages Review collected by and hosted on G2.com.

Product is not very flexible as we want to but its ok, need just a little bit more time to set up Review collected by and hosted on G2.com.

API is clear and simple.

The service is reliable. Review collected by and hosted on G2.com.

All they want is to make more money and they don't really care about their existing customers if they don't send millions of email per months.

The quality of service and business relationship has really declined lately for small users like ourselves.

They now ask for a yearly subscription of 1200€ just to have access to their service (sms costs are on top of that)

I've received this notice on july 30th and have till august 6th to decide or we have 30 days to switch provider.

That is what I call really unfair business practice. Review collected by and hosted on G2.com.

Dashboard is easy to use and automated reports really help us in gathering data and monitoring results. Review collected by and hosted on G2.com.

the only thing that's challenging is we dont have a preview of the actual message on how it will look like when sent to users. Review collected by and hosted on G2.com.

Opportunity to pick data from file; flexible email templates Review collected by and hosted on G2.com.

Not found. All services of Infobip we use are high quality services Review collected by and hosted on G2.com.

Easy to use . Able to generate reports at anytime. Review collected by and hosted on G2.com.

There is no features that we dislike. We are ok with Infobip platform. Review collected by and hosted on G2.com.

Service and availability of team whenever there are system issues Review collected by and hosted on G2.com.

i did not find any downside when dealing with Infobip Review collected by and hosted on G2.com.

account manger support is good, follow up also good Review collected by and hosted on G2.com.

Lack of empathy by certain execs to the issue you are experiencing. more concerned re politically correct than actually understanding customer issue or complaint. Small and large customers get completely different treatment. Don't see long term partnership with customer Review collected by and hosted on G2.com.

They are working closely with partners which is not the same with Twilio and DidLogic.

The service works pretty well.

The prices are good. Review collected by and hosted on G2.com.

The web portal is not great. Recently I couldn't find how to change my current credit card to a new one and had to talk to support to do that. Review collected by and hosted on G2.com.

Reliable platform to send SMS for our customers. Review collected by and hosted on G2.com.

No significant deficiencies were found. Sometimes SMS delivery fail to individual operators, and do not automatically switch to alternative channels. Review collected by and hosted on G2.com.

Infobip es una herramienta que ofrece servicios digitales que se acoplan e integran a diferentes herramientas de negocio y permite llevar a cabo procesos a bajo costo. Review collected by and hosted on G2.com.

El servicio de Click to Call no funciona de manera adecuada debido a saturaciones en sus canales de voz. Review collected by and hosted on G2.com.

Friendly user platform. . Review collected by and hosted on G2.com.

Service degradation. , Review collected by and hosted on G2.com.

High quality of service, great Account Manager support Review collected by and hosted on G2.com.

The issue with price list updates as our expectation is receive any price list update in standard Excel format Review collected by and hosted on G2.com.

- nice support from Indonesian team

- fast response when we need to topup soon as possible Review collected by and hosted on G2.com.

need to topup, I think the best method to subscribe SMS platform is using direct debit from Credit Card. I understood that our transaction should be huge to use direct debit. But, sometimes we forget do manual topup, if we using manual topup method Review collected by and hosted on G2.com.

Solid platform to send SMS for our customers. Reliable and easy to use. Review collected by and hosted on G2.com.

More tutorials and tips on how to get the most of the platform would be nice to have, as there are many way we can incorporate SMS into our business. Review collected by and hosted on G2.com.