# Infobip Reviews **Vendor:** Infobip **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.3/5.0 **Total Reviews:** 58 ## About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation. Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact centre solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as it continues its transformation into an AI-first company. Infobip’s technology has the capacity to reach over seven billion mobile devices in 6 continents connected to over 10k+ connections of which 800+ are direct operator connections. The company was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić. ## Infobip Pros & Cons **What users like:** - Users appreciate the **ease of use** of Infobip, praising its seamless integration and effective omnichannel capabilities. (3 reviews) - Users value the **easy integrations** of Infobip, enhancing connectivity with various CCAAS systems and tools effortlessly. (3 reviews) - Users appreciate the **easy integrations** of Infobip, enhancing connectivity and engagement across multiple channels effortlessly. (3 reviews) - Users value the **seamless omnichannel customer engagement** of Infobip, enhancing connection and interaction across various platforms. (1 reviews) - Users value the **engagement increase** from Infobip's omnichannel features, which enhance customer connection and segmentation. (1 reviews) - Features (1 reviews) - Segmentation (1 reviews) **What users dislike:** - Users report experiencing **slow customer support** , often waiting several days for a response to their inquiries. (3 reviews) - Users experience **delays in support response** , often waiting around three days for assistance, impacting their productivity. (2 reviews) - Users experience **slow response times** from Infobip support, often waiting up to three days for replies. (2 reviews) - Users experience **delay issues** with the support team's response times, impacting their overall satisfaction. (1 reviews) - Users feel the **limited features** hinder their experience, especially the lack of basic options like cropping in emails. (1 reviews) - Missing Features (1 reviews) - Users experience **delayed responses from the support team** , which can hinder timely problem resolution. (1 reviews) - Slow Service (1 reviews) - Users experience frustrating **delays in support responses** , impacting their overall satisfaction with Infobip. (1 reviews) ## Infobip Reviews ### 1. A Complete Solution That Just Works—even with CCAAS Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos B. | Telephony Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Infobip?** It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems **What do you dislike about Infobip?** Support is sometimes slower to respond than I’d like. **What problems is Infobip solving and how is that benefiting you?** It provides my CCaaS with a way to add a true omnichannel solution. Adding digital channels and chatbots to my existing voice CCaaS has allowed us to expand our portfolio of services without having to move to a completely different CCaaS. ### 2. Reliable Global Messaging Platform with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** David K. | Marketing and Communications Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Infobip?** The user interface is intuitive, and campaign scheduling is smooth, with delivery tracking that is both detailed and reliable. Their global coverage and compliance readiness make them a strong partner, especially when dealing with cross-border messaging regulations. Additionally, the customer support team is proactive, friendly, and willing to hop on quick calls to resolve even the most nuanced issues. Their Infobip API and integrations also make it easy to connect with internal systems like CRMs or core banking platforms. **What do you dislike about Infobip?** While the platform is powerful, there’s sometimes a lack of clarity in reporting when campaigns fail to send or are delayed, especially during the testing phase. More real-time logs or automated alerts for failures could help reduce back-and-forth with support. Additionally, while support is responsive, it may sometimes take a bit of technical escalation before reaching root cause, though they do eventually get it sorted. UI updates could also be more regular. **What problems is Infobip solving and how is that benefiting you?** Infobip helps us streamline multi-channel customer communication, ensuring timely and reliable delivery of critical messages like account updates, service alerts, and promotional content. It has improved our operational efficiency and customer engagement by offering a centralized platform to manage all messaging needs with good traceability. ### 3. Omnichannel Excellence with Easy Segmentation **Rating:** 4.0/5.0 stars **Reviewed by:** Karthikeyan D. | Life cycle Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Infobip?** Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to engage. Integration is also easy. **What do you dislike about Infobip?** Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three days to receive a response from them. **What problems is Infobip solving and how is that benefiting you?** Omnichannel tool ### 4. Best tool for all your sms and whatapp solution **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj G. | Marketing Automation Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Infobip?** They have best integration with almost all the best tools, its very easy to use **What do you dislike about Infobip?** Sometimes, the support team responds with delays. **What problems is Infobip solving and how is that benefiting you?** They assisted us in capturing click rates and provided us with direct access to the bot journeys. ### 5. Nice easy to use product but the support is terrible **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Infobip?** The portal is clean and nice and easy to use. API is straightforward and the supporting documentation is good. **What do you dislike about Infobip?** Their support! The only way to log a support issue is via email and there is no acknowledgement that the ticket has been received. But worst of all, it will take several days before getting a reply, if at all! **What problems is Infobip solving and how is that benefiting you?** Sending of Voice & SMS notifications. ### 6. Cheap Vendor For Bulk SMS Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Saurav S. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Infobip?** Infobip is a complete marketing communication tool with an amazing interface and UI & UX which makes the platform easy to use and navigate, even for the first timers. The analytics part is also very good and gives us a brief idea about the campaign success ratio. **What do you dislike about Infobip?** The main issue is with the customer support as they usually take a longer period of time to respond to even basic queries and this needs to be addressed as soon as possible. **What problems is Infobip solving and how is that benefiting you?** The main benefit which we are minting is our cost reduction for our bulk SMS communications. It was very easy to integrate with our partner CRM. The success rate of our SMS also improved dramatically. ### 7. Good platform with bad customer service **Rating:** 1.5/5.0 stars **Reviewed by:** Stephan C. | Líder CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Infobip?** Infobip allows you to take control of your Marketing campaigns, offering you solutions as your company needs; this ensures that as your business demands more tools, you can have them without hiring another Marketing platform. **What do you dislike about Infobip?** The customer service offered by infobip could be improved, the response times are very slow, it takes up to 3 days to solve technical problems, that is a long time to not be able to execute pending campaigns, the sales representative frequently changes, which makes you have to explain your process again to the new person who is in charge of your account. **What problems is Infobip solving and how is that benefiting you?** Infobip helped us solve the need for an email marketing and SMS solution to communicate with our customers to offer personalized attention and achieve conversion beyond the physical store, managing to connect with them at the right time. ### 8. Excellent vendor for bulk SMS, RCS and whatsapp service **Rating:** 4.5/5.0 stars **Reviewed by:** Ajinkya M. | Deputy Manager Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Infobip?** The UI/UX is as simple as it could get. Add-on features like delivery staggering, delivery window, url shortening, message previews, auto-reporting, detailed logs make your marketing experince very smooth. You basically don't have to rely on any other source if you use Infobip portal for marketing campaigns/communications. **What do you dislike about Infobip?** Altough the product has everything you need, sometimes, when you have to contact the support teams you will be disappointed with the response time and the quality of response they share. Even when you explain the query in detail the support team will still share improper responses. **What problems is Infobip solving and how is that benefiting you?** Its a easy-to-use marketing communications platform. Almost all of it is DIY and you don't need the support teams assistance for your day-to-day marketing campaigns. ### 9. Great support and kind attitude **Rating:** 5.0/5.0 stars **Reviewed by:** Dmitry D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Infobip?** Very easy creating account and start usage. Quick response from sales Prompt resolving of my issue Kind and respectful communication **What do you dislike about Infobip?** I have not found any problems in communication **What problems is Infobip solving and how is that benefiting you?** Sending verification SMS messages ### 10. Infobip the best text sending tool using API **Rating:** 4.5/5.0 stars **Reviewed by:** Shwetank S. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Infobip?** Its interface is really good Also we can eaisly track the success rate of sms using bars The response can eaisly be tracked with error code **What do you dislike about Infobip?** Nothing as such its really good and easy to understand **What problems is Infobip solving and how is that benefiting you?** We are sending our P1 incident information to the user for quick response from there end and broadcasting some information as well. ### 11. Infobip, checking in detail! **Rating:** 5.0/5.0 stars **Reviewed by:** Marco A. | Assistente da Qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Infobip?** What I like most is the possibility of seeing the real problem that clients cannot receive the token via SMS or email. **What do you dislike about Infobip?** The platform is not very intuitive, it has several tabs and possibilities to explore, it could be more straightforward. **What problems is Infobip solving and how is that benefiting you?** Help me verify the token issues, the reason why the client does not receive any token via SMS or email to change the password or update registration through the app. ### 12. Tool for easy handling and delivery of communication via SMS and email dispatch. **Rating:** 4.5/5.0 stars **Reviewed by:** Ingra P. | Quality Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2022 **What do you like best about Infobip?** The ease of delivering information to the company's clients, with mass dispatches of informational and security emails. We use it as a means of communication with our customer base. In addition to checking whether a token was actually sent or not, whether the client received it or not, and in cases of sending failure, we can know the diagnosis. **What do you dislike about Infobip?** The platform is not very intuitive and shows some slowness in certain aspects. **Recommendations to others considering Infobip:** A great tool for companies that need mass email distribution to a client base. **What problems is Infobip solving and how is that benefiting you?** The ease of delivering encoded security information to clients. ### 13. Infobip does the job **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Infobip?** It gets the job done. We use it to send out SMS and communicate with our customers via Whatsapp. It does both of these things with no issues. **What do you dislike about Infobip?** The current UI is quite old-school and not exciting to be used. Conversations Agent licenses are being billed separately at the moment. This billing structure is something that is not ideal as well, given the fact that other providers out there can throw in unlimited licenses for about the same price. **Recommendations to others considering Infobip:** For small businesses located in South East Asia and just getting started, I would recommend considering Infobip. Their pricing is not bad, and they have excellent support. **What problems is Infobip solving and how is that benefiting you?** We needed a mechanism to send out SMS to our customers. Examples of SMS would be marketing blasts, reminders, and satisfaction surveys. As we were also expanding our customer support channels to include Whatsapp, we needed a Whatsapp business partner who would support us with this initiative. **Official Response from Elizabeta Stamenkovic:** > Thank you for your review! We'll make sure to forward your feedback to our team. :) ### 14. Best Service Provider for SMS, WhatsApp, etc. **Rating:** 5.0/5.0 stars **Reviewed by:** DARSHAN S. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Infobip?** It was very easy to integrate it with our CRM. Billing part is also smooth. Data is also available for all the campaigns sent using infobip as service provider which helps in analysis. **What do you dislike about Infobip?** Cost is little bit high. That can be worked upon. **Recommendations to others considering Infobip:** You should definitely go for Infobip if you want smooth and easy integration with your CRM. It's overall very good. **What problems is Infobip solving and how is that benefiting you?** Using infobip for SMS and WhatsApp campaigns for my edtech company. It is used to inform students for the classes, new courses, offers via sms and whatsApp notifications. ### 15. Quality in SMS delivery and good service **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia V. | CRM analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Infobip?** The percentage of SMS delivery is normally higher than 97% and very fast and what's most important: they have direct phone lines which generates trust for our company. They assign you an Account manager who answers your questions at all times. Also, friendly platform and good fare. **What do you dislike about Infobip?** The data they provide could be more complete, also, they should help us generate a funnel or attribution model to understand how many users reached the final purchase. We had to do this ourselves in the company. **Recommendations to others considering Infobip:** I really trust and recomend this platform for SMS purposes, if you are considering other suppliers ask if they have direct phone lines and unique code for your company (they may have better prices but messages take longer to be delivered). Nothing else to add. **What problems is Infobip solving and how is that benefiting you?** All related to CRM communications, promotional, relational and data authentication,. The biggest benefit is that SMS has a better conversion than push notifications so it became our main communication channel **Official Response from Kristina Oćićek:** > Hi Natalia, thank you so much for writing this review! ### 16. Powerful UI for non-developers **Rating:** 4.5/5.0 stars **Reviewed by:** Belinda L. | Head of Youth Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2021 **What do you like best about Infobip?** Infobip allows me to create sophisticated enough interactions entirely through the UI that allow me to create Chat experiences that go beyond simple self-service. **What do you dislike about Infobip?** The product would benefit greatly from global variables, double verification on deleting elements and troubleshooting functionality. **What problems is Infobip solving and how is that benefiting you?** We are able to provide South African youth with low cost interative learning experiences through a familiar channel. **Official Response from Elizabeta Stamenkovic:** > Thank you for the review! We're glad to hear you've been finding our solutions useful, and we will forward your feedback to our experts. ### 17. Infobip is a partner to Econet Telecom Lesotho **Rating:** 5.0/5.0 stars **Reviewed by:** Tlhaku M. | Project Involvements, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Infobip?** Innovation and user friendly interfaces and documentation. Easy on boarding of clients, clear reporting and billing. Account manager is always available to assist with issues or even drafting of tenders. Communication of possible outages is on time and always clear. **What do you dislike about Infobip?** The cost of support is on the high side, even though it is always available. The fact that there is no local support. **Recommendations to others considering Infobip:** Expect a one stop shop for all your communications needs, be it social media, voice or SMS. Unparalleled innovation **What problems is Infobip solving and how is that benefiting you?** Enterprise communication made easy with Infobip products. We have benefited as an MNO through monetization of SMS , a technology which was considered dead. **Official Response from Kristina Oćićek:** > Thank you for the rating, it really means a lot to us! ### 18. The best platform for customer service in real time, without interruptions. **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy Espinosa Gonzaga D. | OrientaSex Helpline Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Infobip?** The platform is easy to use, the statistics are adequate and above all its practicality to connect from any PC without presenting intermittence. **What do you dislike about Infobip?** What you can improve is using colors to identify different functions within the platform. **Recommendations to others considering Infobip:** Service with high standards of security, reliability and service. Technical support attention is efficient and immediate. Without intermittences, which allows operation without interruptions to your customers. Do not hesitate! Infobip is your best option. **What problems is Infobip solving and how is that benefiting you?** We were able to extend our service nationwide, having real-time and easily accessible contact with our clients, through an institutional account verified by WhatsApp. **Official Response from Kristina Oćićek:** > Hi Nancy, thank you for the great review, we really appreciate it! :) ### 19. Infobip is very helpful in sending SMS Blast or WA blast for our campaigns **Rating:** 4.0/5.0 stars **Reviewed by:** Diana T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2020 **What do you like best about Infobip?** Application is easy to use. Sending SMS blasts and importing audiences is also very easy. **What do you dislike about Infobip?** The choice of words for the menu name is a bit confusing, like the "moment" menu which means to create a new campaign, why isn't it called a campaign? Beside that the menu name and the url for those menu is different, the menu name is "moment" but the url name is "https://portal.infobip.com/communications/". The date format keep changing and confusing. In communications dashboard section, Initial campaign setting, and the campaign preview before sending, format date is different, why not use this date format: day-month-year (5-Ags-20)? It would be great if you could add the delivery date and time for the campaigns that have already been sent as well in the communications dashboard. Top Up process that not automatic making it less convenient for users. Approval template for WA blast is still manual, hope there will be improvement, so we can request WA approval template in Infobip dashboard, and get the status response from the dashboard too. **What problems is Infobip solving and how is that benefiting you?** Sending SMS and WA Blast campaign **Official Response from Kristina Oćićek:** > Thank you for the review! We'll forward your suggestions to our colleagues. :) ### 20. CRM Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed K. | CRM specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Infobip?** I like most because I can quickly send messages to clients and pull a report at any time. I can send messages to clients very quickly, anytime and anywhere. **What do you dislike about Infobip?** I don't like anything about this organization because I think it's a great operator for our organization. Keep working as it is. **Recommendations to others considering Infobip:** Perfect company, I would recommend it to all organizations and companies that deal with communication with clients. **What problems is Infobip solving and how is that benefiting you?** Excellent operator for the Bank, where reports and Viber messages can be sent quickly. **Official Response from Elizabeta Stamenkovic:** > Thank you for the review and the kind words! ### 21. Good tool for sending communications to users **Rating:** 4.0/5.0 stars **Reviewed by:** Shubhangi S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Infobip?** Easy to use and options to be integrated with other tools which makes sending messages easier based on user activities and triggers. Works like a CRM tool and have a good interface. Overall smooth experience and the tools is quite stable. We have alerts in place to inform us if things are wrong at any time and support is available most of the times to resolve the queries and look into issues. **What do you dislike about Infobip?** The pricing is a bit high and it adds up very quickly. It could be customised depending on the number of features a customer is using or could be packaged in a better way. Also, not all data is available for extraction, there are some restrictions in place in terms of what types of data and how much data can be extracted which can be improved easily. **Recommendations to others considering Infobip:** Good tool for sending communications to customers. It has good reporting for tracking the sends and performance of campaigns. Can export data with minimum effort and user logs are available. Easy to use and WhatsApp integration is good. The overall system is reliable and can be used to send customised campaigns to customers. **What problems is Infobip solving and how is that benefiting you?** We use Infobip for sending campaigns to reach customers over SMS and WhatsApp. The graphs and reports available in Infobip look quite nice and are easy to understand. You can switch between types of charts and it is overall very informative. **Official Response from Kristina Oćićek:** > Thank you for the review! ### 22. Infobip review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Infobip?** Support, simplicity, reliability and final result for the user **What do you dislike about Infobip?** Non-announcement of change that affecs the business; inflexibility according to client needs **Recommendations to others considering Infobip:** The infobip platform is a great thing if you want to get closer to the client and provide information at the right time, to the right people. **What problems is Infobip solving and how is that benefiting you?** We are solving communication and availability problems for our clients using Infobip platform for sales and marketing. The main benefit is increase of sales. **Official Response from Elizabeta Stamenkovic:** > Thank you for the review and the feedback! Could you perhaps clarify what you mean by 'non-announcement of change' and 'inflexibility'? We're always happy to hear about areas of our work we could potentially improve to better suit our clients' needs. :) ### 23. Partner company, with good relationship and stable platform **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel C. | Coordenador de TI | Gestor de Produto, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Infobip?** Very stable technical platform with agile and objective support. **What do you dislike about Infobip?** On certain occasions the answers I need do not receive in the time necessary to serve the end customer. **Recommendations to others considering Infobip:** Infobip is a company committed to its partners, where it uses good technology, has good performance and good relationships with partners. **What problems is Infobip solving and how is that benefiting you?** Currently I use the SMS service with high volume, where the performance and stability of the services are very good. **Official Response from Kristina Oćićek:** > Thank you for the review Daniel, we're glad to hear you're happy with our service. :) ### 24. Infobip has been instrumental in our cost savings exercise. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Infobip?** They are always willing to help, and make sure that issues are resolved. **What do you dislike about Infobip?** I cannot say that there are any issues that I dislike. **Recommendations to others considering Infobip:** Consider a well rounded and technologically astute company like Infobip to be their communications partner. **What problems is Infobip solving and how is that benefiting you?** We have realised major cost savings as well as benefited from an omnichannel enviroment. **Official Response from Elizabeta Stamenkovic:** > Thank you for the review! It's great to hear our solutions and services are helping businesses thrive and save costs. ### 25. International Concierge Service (LLC InFocus Company) chooses InfoBip **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2020 **What do you like best about Infobip?** Since we are company that provides Concierge Service (LLC InFocus), we work with clients all over the world and therefore we need high-quality coverage for 100% delivery of each SMS and Viber message. Thanks to Infobip, we can send a message to any corner of the world and of course we could be sure that the client will receive it. If technical problems arise, technical support of Infobip will promptly solve them and help you if you are doing something wrong. The InfoBip personal account itself is very convenient and understandable for any user. Very often we need to inform customers about the connected service, and automated mailing helps us in this matter. We can choose a convenient type of mailing for ourselves - regular SMS, messages to Viber, or cascade mailing to both channels. For our business, mailing reports are important, where all the details are indicated: date, time, cost, delivery result - we always know the costs and can calculate the budget in advance. Infobip provides different types of reports, and a personal manager will advise on any question that interests you. **What do you dislike about Infobip?** So far, no shortcomings have been found. **What problems is Infobip solving and how is that benefiting you?** We solve with Infobip the next problems: - inform customers about the activated service; - send to the customers code to verify their phone number in chat-bot; - send promotions from partners; - send a digest of events in each country; - calculate our costs thanks to reports. **Official Response from Kristina Oćićek:** > Hi Natalie, thank you for taking your time to review us! We're happy to hear you're satisfied with our service and that you found our platform easy to use. ### 26. Excellent customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Karthick S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Infobip?** Attending queries with faster solutions. **What do you dislike about Infobip?** Super admin need more control to manage. **Recommendations to others considering Infobip:** Excellent service and support to fulfill our business requirements in timely manner. Professionalism, accompanied with the accurate flow of information was impeccable. It's very pleasure to work such teams loaded with new technologies. **What problems is Infobip solving and how is that benefiting you?** Solving all technical/operational queries that belongs to SMS, PUSH & WhatsApp. The team is very supportive with hands on experience and they always ready to help without any hesitation. **Official Response from Kristina Oćićek:** > Thank you for the review! We're glad to hear you like working with our team ### 27. Various engagement channels, eazy to use dashboard, supportive team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Infobip?** User friendly dashboard, supportive team **What do you dislike about Infobip?** Record only last 3 months, account grouping **What problems is Infobip solving and how is that benefiting you?** Engagement with customers **Official Response from Elizabeta Stamenkovic:** > Thanks for the review! We will make sure to forward your feedback to our experts. :) ### 28. Very happy with the system and the service **Rating:** 5.0/5.0 stars **Reviewed by:** Marouane S. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about Infobip?** Ease of use and the amnichannel capabilities **What do you dislike about Infobip?** It took sometime to link my system to it through API **What problems is Infobip solving and how is that benefiting you?** Manage online research community communication including registration, survey invites and loyalty program communication through multiple channels **Official Response from Kristina Oćićek:** > Thank you for the kind words! ### 29. Competitive player in the SMS and Voice Space **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2020 **What do you like best about Infobip?** Infobip offers competitive pricing which is especially important given that SMS is such a commoditized product. We work with a large number of vendors, and Infobip consistently offers some of the most competitive rates among all the options we have. I'm always happy with their support as well, with both the business and technical account managers being quick to respond to any issues. They're also great at being proactive in their services as well, sometimes flagging behaviour before we catch it on our end. The online portal is also one of the betters ones I've used, allowing me to diagnose basic issues quickly without having to go through a technical account manager. They've also got a competitive voice product as well. **What do you dislike about Infobip?** I understand that Infobip has carrier exclusive firewall deals set up in ID which seems to have kicked off a pattern of price hikes across the region. While it's certainly not my place to argue the merits and demerits of such an approach in general, I do know that this has resulted in higher prices for us as a customer which is certainly not a good thing for us. **What problems is Infobip solving and how is that benefiting you?** Our main use case for Infobip is to send authentication SMSes and to some degree, Voice OTPs as well which does allow us to mitigate some of the problems of rising A2P SMS pricing. **Official Response from Kristina Oćićek:** > Thank you for taking a time to write a review! We're glad to hear you're happy with our support and with our portal. If you have any questions or doubts about pricing, feel free to ask your account manager and he or she will be happy to help! ### 30. Best communication tool for Viber, SMS and Email users **Rating:** 5.0/5.0 stars **Reviewed by:** Pwint shwe Z. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Infobip?** Infobip customer service team is outstanding. They are always happy to help, explain everything and find solutions whenever we need. Moreover, their tool is quite easy to use and understandable for any user. **What do you dislike about Infobip?** No drawbacks have been found so far. It would be great if we could have a preview on Viber messages before we send out to customers. **What problems is Infobip solving and how is that benefiting you?** Problems: so far NO. Benefits: SMS OTPs without any difficulties **Official Response from Kristina Oćićek:** > Thank you for the review, we're happy to hear you enjoy working with our customer service team. ### 31. Cost friendly, automatable technology solutions for your business **Rating:** 4.0/5.0 stars **Reviewed by:** Chun Hean G. | Country Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2020 **What do you like best about Infobip?** Cost effective. Multiple solutions provided. Good support team. **What do you dislike about Infobip?** SMS to less popular networks has glitches. **What problems is Infobip solving and how is that benefiting you?** -lowering cost for SMS to customers and drivers. -enabling our CS to able to work remotely with their voice solutions - aligned with our company's direction of automation **Official Response from Kristina Oćićek:** > Thank you for the review! ### 32. Great company that feels like family **Rating:** 5.0/5.0 stars **Reviewed by:** Фёдор Алексеевич . | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2020 **What do you like best about Infobip?** Outstanding technical background - matched or exceeded all our needs Good level of support - all requests were fulfilled Affordable prices - competitive pricing on SMS messages and good ones for WhatsApp integration Great people always there to help **What do you dislike about Infobip?** Nothing, really, that came to my mind... **What problems is Infobip solving and how is that benefiting you?** SMS and WhatsApp messaging ### 33. very friendly and welcomed, quick answers to our questions and help on each stage of integration **Rating:** 5.0/5.0 stars **Reviewed by:** Денис . | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Infobip?** Account manager one of the best Product have a good advantages **What do you dislike about Infobip?** Product is not very flexible as we want to but its ok, need just a little bit more time to set up **What problems is Infobip solving and how is that benefiting you?** Communication w our customers and partners. We increased our conversions and made a more simple sign up in our service **Official Response from Kristina Oćićek:** > Thank you for your review! We're happy to hear you're getting along well with your account manager. :) ### 34. Good product, bad service **Rating:** 0.5/5.0 stars **Reviewed by:** Fabien d. | Fondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Infobip?** API is clear and simple. The service is reliable. **What do you dislike about Infobip?** All they want is to make more money and they don't really care about their existing customers if they don't send millions of email per months. The quality of service and business relationship has really declined lately for small users like ourselves. They now ask for a yearly subscription of 1200€ just to have access to their service (sms costs are on top of that) I've received this notice on july 30th and have till august 6th to decide or we have 30 days to switch provider. That is what I call really unfair business practice. **Recommendations to others considering Infobip:** Only consider it if you are a large company. **What problems is Infobip solving and how is that benefiting you?** I use it to send marketing SMS, connected to our marketing software through API. **Official Response from Elizabeta Stamenkovic:** > Thank you for your review Fabien! Currently, we are in the phase of moving to the SaaS model of business, which will help us speed up the starting process with our clients, offer flexible plans for big and small businesses and be more accessible, in general. Currently, we're in the transition phase and we're sorry to hear you don't find it suitable for your business at the moment. If you decide to end our partnership we'll respect your decision, but if you decide to give us a chance, your account manager will make sure this transition goes smoothly and to find the best deal for your business. If you have any additional questions regarding our new business model feel free to contact your account manager. ### 35. Effective messaging channels and customer/client servicing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2020 **What do you like best about Infobip?** Dashboard is easy to use and automated reports really help us in gathering data and monitoring results. **What do you dislike about Infobip?** the only thing that's challenging is we dont have a preview of the actual message on how it will look like when sent to users. **Recommendations to others considering Infobip:** One stop shop for digital communication channels. **What problems is Infobip solving and how is that benefiting you?** Infobip is helping us to improve our customer database engagement. This helped us a lot in reaching our market with a different channel during this time of pandemic since most of our stores have closed and not fully operating. **Official Response from Kristina Oćićek:** > Thank you for your review! ### 36. omnichannel customer information system **Rating:** 4.5/5.0 stars **Reviewed by:** Анна . | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Infobip?** Opportunity to pick data from file; flexible email templates **What do you dislike about Infobip?** Not found. All services of Infobip we use are high quality services **Recommendations to others considering Infobip:** the system is worth trying **What problems is Infobip solving and how is that benefiting you?** Infobip helps to personalize information for our clients; comunicate with customers with minimal costs **Official Response from Kristina Oćićek:** > Thank you for taking your time and leaving a review, it means a lot to us. It's good to hear you found our flexible email templates useful, we really like that feature ourselves. :) ### 37. Cost effective **Rating:** 3.5/5.0 stars **Reviewed by:** su su l. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2020 **What do you like best about Infobip?** Easy to use . Able to generate reports at anytime. **What do you dislike about Infobip?** There is no features that we dislike. We are ok with Infobip platform. **What problems is Infobip solving and how is that benefiting you?** Problems : sms not delivered. need to reply on vendor to generate report. Benefits : Transparent to use **Official Response from Kristina Oćićek:** > Thank you for your review! ### 38. Good Service and followup from the Infobip team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Infobip?** Service and availability of team whenever there are system issues **What do you dislike about Infobip?** i did not find any downside when dealing with Infobip **What problems is Infobip solving and how is that benefiting you?** we are able to exchange and communicate better with our customers and ease of convenience when you are writing messages on whats app through desktop the messages are also stored and they can be retrieved with mobile number of customer to see their past response while the agent is on dialer and get a message from customer it makes it easy to type and send a response to the customer **Official Response from Kristina Oćićek:** > Thank you for the review, it's great to hear you liked our service. ### 39. lack of empathy from execs **Rating:** 3.5/5.0 stars **Reviewed by:** James G. | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2020 **What do you like best about Infobip?** account manger support is good, follow up also good **What do you dislike about Infobip?** Lack of empathy by certain execs to the issue you are experiencing. more concerned re politically correct than actually understanding customer issue or complaint. Small and large customers get completely different treatment. Don't see long term partnership with customer **Recommendations to others considering Infobip:** Ensure they can deliver to the country you are targeting and fully understand what routes they are offering. This is not made clear when negotiating services from them. Only becomes clear once you are having delivery issues **What problems is Infobip solving and how is that benefiting you?** B2C and B2B communications for multiple applications **Official Response from Elizabeta Stamenkovic:** > Thank you for your review, James! We will make sure to forward your feedback to our colleagues. ### 40. Customer friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2021 **What do you like best about Infobip?** The sales rep is always friendly, attentive, and responsive to requests and questions **What do you dislike about Infobip?** Lack of automation for sms reconcialiation reporting **What problems is Infobip solving and how is that benefiting you?** Marketing campaigns: sms, email **Official Response from Elizabeta Stamenkovic:** > Thanks for the review! We'll forward your feedback to our experts. :) ### 41. Whatsapp gateway **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Infobip?** Their platform is very innovative. Has lots of functionalities **What do you dislike about Infobip?** The back office service, they don’t understand different countries realities **What problems is Infobip solving and how is that benefiting you?** Sms and WhatsApp gateway **Official Response from Elizabeta Stamenkovic:** > Thanks for the review and the kind words! Could you please clarify what exactly you mean by 'they don't understand different countries' realities' - the exact issue you ran into? We'd be happy to forward your feedback to our experts, as we're always glad to learn how we might improve our services and solutions. :) ### 42. Reliable srvice for SMS (2 factor auth) **Rating:** 4.0/5.0 stars **Reviewed by:** Tatul A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2020 **What do you like best about Infobip?** They are working closely with partners which is not the same with Twilio and DidLogic. The service works pretty well. The prices are good. **What do you dislike about Infobip?** The web portal is not great. Recently I couldn't find how to change my current credit card to a new one and had to talk to support to do that. **What problems is Infobip solving and how is that benefiting you?** We send authentication SMS **Official Response from Kristina Oćićek:** > Thank you for the review! ### 43. Great and reliable messaging service and very good support. **Rating:** 4.5/5.0 stars **Reviewed by:** Igor K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Infobip?** Reliable platform to send SMS for our customers. **What do you dislike about Infobip?** No significant deficiencies were found. Sometimes SMS delivery fail to individual operators, and do not automatically switch to alternative channels. **What problems is Infobip solving and how is that benefiting you?** Sending authentication SMS, OTP delivery. B2C communications for multiple applications. **Official Response from Kristina Oćićek:** > Hi Igor, thank you for taking your time and writing this review! We're happy to hear you're satisfied with our SMS service. :) ### 44. excellent tool for business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Infobip?** easy to operate interface,staff ready to meet all challenges **What do you dislike about Infobip?** sometimes, there are challenges in the form of system limitations that need to be addressed in other ways **What problems is Infobip solving and how is that benefiting you?** communication to end users ### 45. Proveedor de Servicios Digitales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Infobip?** Infobip is a tool that offers digital services which integrate and connect with different business tools, allowing processes to be carried out at a low cost. **What do you dislike about Infobip?** The Click to Call service is not functioning properly due to congestion in its voice channels. **Recommendations to others considering Infobip:** User-friendly tool with easy management **What problems is Infobip solving and how is that benefiting you?** Friendly integrations. Online documentation that allows systems to be easily coupled. The benefits we have Opening of our business portfolio. Cost reduction. **Official Response from Kristina Oćićek:** > Thank you for writing a review, we really appreciate the time you have dedicated to us! ### 46. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Infobip?** Friendly user platform. . **What do you dislike about Infobip?** Service degradation. , **What problems is Infobip solving and how is that benefiting you?** Automation and better deliverability in our communications. **Official Response from Kristina Oćićek:** > Thank you for your feedback! ### 47. Trust and reliable partner **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander M. | Senior Carrier Relations Manager | DID | SIP Trunking, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Infobip?** High quality of service, great Account Manager support **What do you dislike about Infobip?** The issue with price list updates as our expectation is receive any price list update in standard Excel format **What problems is Infobip solving and how is that benefiting you?** Infobip is our one of the TOP suppliers for our retail SMS traffic termination. **Official Response from Kristina Oćićek:** > Thank you for the kind words, Alexander! We'll definitely look into your suggestion regarding price lists. ### 48. Review from Feri **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2020 **What do you like best about Infobip?** - nice support from Indonesian team - fast response when we need to topup soon as possible **What do you dislike about Infobip?** need to topup, I think the best method to subscribe SMS platform is using direct debit from Credit Card. I understood that our transaction should be huge to use direct debit. But, sometimes we forget do manual topup, if we using manual topup method **What problems is Infobip solving and how is that benefiting you?** send OTP using SMS **Official Response from Kristina Oćićek:** > Thank you for your review! We're happy to hear you like our Indonesian team and their fast response time. :) ### 49. Infobip for financial services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2020 **What do you like best about Infobip?** Solid platform to send SMS for our customers. Reliable and easy to use. **What do you dislike about Infobip?** More tutorials and tips on how to get the most of the platform would be nice to have, as there are many way we can incorporate SMS into our business. **Recommendations to others considering Infobip:** They seem to have a robust API and we plan to dig in to integrate with our system in the future. **What problems is Infobip solving and how is that benefiting you?** We needed a stress-free platform for our Marketing SMS. Infobip delivered it. **Official Response from Kristina Oćićek:** > Thank you for your review and suggestions! We definitely plan to include more how-to's in the future and we hope you'll find them useful. :) ### 50. Was a great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Infobip?** Technically sound and it has been a great team support from infobip **What do you dislike about Infobip?** Datacenters are in outside UAE. We though of integrating for relating customer statements but could not do so due this. **Recommendations to others considering Infobip:** Great going **What problems is Infobip solving and how is that benefiting you?** Main reason was to consolidate the all communications to one vendor. **Official Response from Kristina Oćićek:** > Thank you for the review! ## Infobip Discussions - [Is it possible go get support for creating a virtual assistant for my clients.](https://www.g2.com/discussions/38786-is-it-possible-go-get-support-for-creating-a-virtual-assistant-for-my-clients) - 1 comment, 1 upvote - [How we can simplify the time and process to implement whatsapp for business?](https://www.g2.com/discussions/30361-how-we-can-simplify-the-time-and-process-to-implement-whatsapp-for-business) - 1 comment - [View Infobip pricing details and edition comparison](https://www.g2.com/products/infobip/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+15%3A17%3A34+-0500&secure%5Bsession_id%5D=dfdf81e5-bc24-4716-aa73-1f9ec4ab0541&secure%5Btoken%5D=7ab8557e86a12e7e3f56a32f10b3d8aaa052cddd0e8655651bc9d554cb76dbd4&format=llm_user) ## Infobip Integrations - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Vocalcom](https://www.g2.com/products/vocalcom/reviews) ## Infobip Features **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Notifications **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing **Support** - Documentation - Community Support - Professional Support **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **AI - RCS Business Messaging** - AI ## Top Infobip Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (742 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (448 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)