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ReturnGO Reviews & Product Details

ReturnGO is one of the most advanced returns management platforms on the market. Using a self-service return portal you can automate your returns process, configure your custom returns management portal to match your store’s return policy, and provide your customers with alternatives to refunds such as product exchanges and store credit. Thousands of merchants worldwide use ReturnGO, from small eCommerce businesses to leading global brands. Return and exchange management can be a challenge - ReturnGO makes returns easy.

Seller

ReturnGO

Languages Supported

German, English, French

Product Description

Automate your returns process with ReturnGO’s Returns & Exchange Portal. Provide your customers alternatives to refunds such as offering product exchanges and store credit. ReturnGO keeps your customers in the loop and creates a positive orders return and exchange experience. Configure your custom returns management portal to match your store policy rules.

Overview by

Aviad Raz

Pricing

Pricing provided by ReturnGO.

Starter

$23.00

Per Month

Premium

$147.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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ReturnGO Integrations

(6)

Integration information sourced from real user reviews.

ReturnGO Media

ReturnGO Demo - Return and Exchange Management

Manage returns in one place.

ReturnGO Demo - Return Automation and Flexible Policy Rules

Customized return reasons and return policy rules.

ReturnGO Demo - Convert Returns Into Exchanges With ReturnScore AI

Provide a variety of alternatives to refunds.

ReturnGO Demo - Easy Integration Into Your Store

Custom store credit solution.

ReturnGO Demo - Automated Return Shipping Labels

Automatically generate return shipping labels.

ReturnGO Reviews (90)

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Bailey F.

Customer Support Product Manager

Small-Business (50 or fewer emp.)

8/27/2025

"ReturnGo has drastically increased the efficiency of our returns process!"

5/5

What do you like best about ReturnGO?

ReturnGo has a really easy to use interface for our customers, and allows our agents to track returns from the initial request to receipt of the return at our fulfillment center. It has allowed us to easily provide our customers with prepaid return labels straight from our website without requiring any agent action is nearly every case. The customer facing returns interface was also able to be customized to meet our brand's preferences. Review collected by and hosted on G2.com.

What do you dislike about ReturnGO?

When we experience issues with ReturnGo (which are few and far between), sometimes it can take a bit of time to reach a resolution. We do sometimes have complex requirements, though, and the ReturnGo staff is very responsive and eager to help. Review collected by and hosted on G2.com.

What problems is ReturnGO solving and how is that benefiting you?

ReturnGo has allowed us to fully automate our return request, approval, and return label generation process. Prior to the implementation of ReturnGo, our team had to manually generate return labels for each return and track the return in order to issue refunds. We also had to manually issue reimbursements for return shipping costs before ReturnGo, but we can now eliminate that step from our process entirely as ReturnGo allows us to provide our customers with prepaid return labels. Review collected by and hosted on G2.com.

G A.

Owner

Small-Business (50 or fewer emp.)

5/16/2024

"Great Platform"

5/5

What do you like best about ReturnGO?

After years of creating manual returns, Returngo allowed us to automate that process and focus our attention on other parts of the business. The customer support has always been available to help us quickly solve any issue. Review collected by and hosted on G2.com.

What do you dislike about ReturnGO?

Not able to manually create RMA's but this is in beta! Looking forward to this feature! Review collected by and hosted on G2.com.

What problems is ReturnGO solving and how is that benefiting you?

After years of creating manual returns, Returngo allowed us to automate that process and focus our attention on other parts of the business. From launch to now, this app has remained one of the best tools in our tech stack. The returns process is simple for our team and our customers. What’s even better? The developers are always improving the platform and genuinely care about feedback. After 2 years, it still delivers and keeps getting better. Highly recommend! Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

7/15/2025

"Responsive team and solid support during setup"

4/5

What do you like best about ReturnGO?

The engineering team was responsive and helpful throughout our implementation process. Anytime we hit a blocker or needed customization support, they were quick to jump in and guide us through. Their collaboration made development smoother and gave us confidence in the platform. Review collected by and hosted on G2.com.

What do you dislike about ReturnGO?

There was a bit of miscommunication at the beginning, which led to some confusion and quick follow-ups on our end. That said, everything was ultimately resolved and the team was proactive in making sure we got what we needed. Review collected by and hosted on G2.com.

What problems is ReturnGO solving and how is that benefiting you?

We work with a wide range of vendors, each with their own return policies, which made the returns process inconsistent and confusing for customers. ReturnGO helps us standardize return rules across vendors and provides a much smoother, more intuitive experience for users when initiating a return. It’s made our operations more efficient and has improved customer satisfaction. Review collected by and hosted on G2.com.

Tori S.

Senior Director of Ecommerce

Small-Business (50 or fewer emp.)

5/2/2025

"Reliable, Feature-Rich, and Affordable Return Solution with Excellent Support"

4/5

What do you like best about ReturnGO?

We've had a great experience using ReturnGO for our return and exchange management. The platform is affordable, especially compared to other options, and it offers all the features we need to streamline our returns process effectively.

One of the standout aspects of ReturnGO is their customer support team — they're knowledgeable, responsive, and consistently helpful whenever we’ve had questions or needed assistance. Any issues we've encountered have been addressed quickly and professionally.

Overall, ReturnGO has been a reliable, cost-effective solution that’s made our operations more efficient. We highly recommend it to any brand looking to improve their returns workflow without overspending. Review collected by and hosted on G2.com.

What do you dislike about ReturnGO?

One thing to note (though not necessarily a con) is that ReturnGO isn’t quite as buttoned-up in design or UX as some longer-established platforms. That said, it’s clear they’re building quickly, improving consistently, and investing in their technology — and we’re excited to grow with them. Review collected by and hosted on G2.com.

Erin J.

Customer Success Lead

Small-Business (50 or fewer emp.)

9/10/2025

"ReturnGo is a Great Option"

5/5

What do you like best about ReturnGO?

ReturnGo has such a great support team that is ready to help answer questions quickly to ensure we are not waiting for answers long. It is also very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about ReturnGO?

I would love for the warranty experience to be different from the return/exchange experience Review collected by and hosted on G2.com.

Benjamin D.

Solutions Architect

Mid-Market (51-1000 emp.)

7/16/2025

"ReturnGO-es the extra mile"

5/5

What do you like best about ReturnGO?

Ease of use, customer support and features. Review collected by and hosted on G2.com.

What do you dislike about ReturnGO?

Takes a bit of understanding to learn the logic but once you do its simple. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

7/16/2025

"ReturnGo Service"

5/5

What do you like best about ReturnGO?

Other than the great product, the Service I received from ReturnGo is like no other I've ever received before. They are available 24/7 and are extremely friendly and accommodating. Highly recommend them! Review collected by and hosted on G2.com.

What do you dislike about ReturnGO?

There's nothing really that I dislike about ReturnGo. Review collected by and hosted on G2.com.

Michael K.

Director of Marketing

Small-Business (50 or fewer emp.)

2/13/2025

"Easy to use, great function and features for both end user and customers"

5/5

What do you like best about ReturnGO?

Easy to use, great cost, support is always so helpful and quick. Tons of functionality and customization. All the features and customization that fit my business needs. 10/10 enjoy using the app and it has brought a lot of value to our return experience. Review collected by and hosted on G2.com.

What do you dislike about ReturnGO?

UX is a little clunky at first but I got used to it. Review collected by and hosted on G2.com.

Ryan M.

Owner

Small-Business (50 or fewer emp.)

12/16/2024

"Great experience for my customers, exceptional service."

5/5

What do you like best about ReturnGO?

Not only has the platform proven to provide a great experience for my customers, but the attentive staff at ReturnGO has been exceptional at helping me piece together a solution that works for our store and use cases. Review collected by and hosted on G2.com.

What do you dislike about ReturnGO?

Very little to dislike, I could nit-pick anything apart, but ReturnGO deserves credit as one of the best solutions on the market for small businesses and larger ecommerce stores alike. Review collected by and hosted on G2.com.

Vensy M.

CEO

Small-Business (50 or fewer emp.)

1/16/2025

"Great Return & Exchange Platform"

5/5

What do you like best about ReturnGO?

Our team got extremely tired of keeping track of exchanges, so we decided to try out this app and it's been great! Really love how automated everything is and how easy it is to track all of our exchanges in one place. The support team has been extremely helpful whenever I have a question as well! 10/10 would recommend if you deal with returns/exchanges on a daily basis. We sell pet accessories, so customers frequently choose the wrong size, so we deal with that. Review collected by and hosted on G2.com.

What do you dislike about ReturnGO?

We honestly haven't had any issues, it's been so helpful for us. Review collected by and hosted on G2.com.