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At a Glance
Market Segments
Small-Business (77.4% of reviews)
Small-Business (80.2% of reviews)
Entry-Level Pricing
$29.95/ per month
$29/ per month
BigCommerce
Star Rating
(563)4.2 out of 5
Market Segments
Small-Business (77.4% of reviews)
Entry-Level Pricing
$29.95/ per month
Browse all 4 pricing plansShopify
Star Rating
(4,789)4.4 out of 5
Market Segments
Small-Business (80.2% of reviews)
Entry-Level Pricing
$29/ per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Shopify excels in ease of use with a score of 8.9, making it a preferred choice for small businesses looking for a straightforward setup. In contrast, BigCommerce, while still user-friendly, has a slightly lower score of 8.4, which some reviewers mention can lead to a steeper learning curve.
- Reviewers mention that Shopify's payment processing options are robust, scoring 8.9, and include a wide range of payment gateways. BigCommerce, with a score of 8.7, also offers good payment processing but lacks some of the flexibility that Shopify provides, particularly in terms of merchant of record automation.
- G2 users highlight Shopify's superior reporting and analytics capabilities, scoring 8.4, which allows for better business insights. BigCommerce, with a score of 7.9, is noted for its reporting features but is seen as less comprehensive, leading some users to feel they miss out on critical data.
- Users on G2 report that Shopify's customer support is rated at 8.4, with many praising the responsiveness and helpfulness of the support team. BigCommerce, while still providing decent support at 8.2, has received feedback that response times can be slower, which can be frustrating for users needing immediate assistance.
- Reviewers say that Shopify shines in its customization options, scoring 8.4, allowing businesses to tailor their storefronts extensively. BigCommerce, with a score of 7.8, offers customization as well, but some users mention that it can be more limited in terms of design flexibility compared to Shopify.
- Users report that Shopify's multi-channel support, scoring 8.5, is a significant advantage, enabling seamless integration with various platforms like social media and marketplaces. BigCommerce, while also strong in this area with a score of 8.0, is noted to have fewer integrations, which can limit some users' marketing strategies.
Pricing
Entry-Level Pricing
BigCommerce
Standard
$29.95
/ per month
Everything you need to start selling online
- No transaction fees
- Sell on Amazon, eBay, Facebook, Pinterest & Google Shopping
- Accept Credit Cards, PayPal, Apple Pay & Amazon Pay
Free Trial
BigCommerce
Free Trial is available
Shopify
No trial information availableRatings
Meets Requirements
8.3
476
8.8
4,091
Ease of Use
8.4
479
8.9
4,116
Ease of Setup
8.3
298
8.8
2,407
Ease of Admin
8.4
283
8.9
2,271
Quality of Support
8.3
458
8.4
3,833
Has the product been a good partner in doing business?
8.4
280
8.8
2,228
Product Direction (% positive)
8.0
459
8.8
3,982
Features by Category
Headless Commerce
7.4
85
8.2
444
7.8
93
8.4
459
7.6
90
8.3
479
7.5
103
8.3
566
7.5
92
8.5
520
Generative AI
7.2
53
7.9
218
7.4
53
7.9
218
Agentic AI - E-Commerce Platforms
5.7
10
8.0
69
6.2
11
8.2
70
5.5
11
8.1
69
5.2
11
8.0
69
5.3
11
8.0
69
5.6
11
8.1
70
Merchandising/Marketing
7.9
384
8.6
3410
8.3
387
8.6
3459
7.7
369
8.3
3385
7.9
371
8.3
3342
7.9
349
8.4
3169
7.7
349
8.4
3102
7.9
359
8.2
3077
Product Catalog
8.3
382
8.6
3351
8.2
375
8.5
3303
7.9
378
8.5
3349
7.8
264
8.4
2719
Order Process
8.5
388
8.8
3431
8.1
379
8.6
3350
8.5
363
8.6
3307
8.8
374
8.9
3388
8.5
386
8.8
3381
8.2
345
8.5
3101
8.1
332
8.6
3174
7.8
261
8.5
2790
Multi-Channel Support
8.0
320
8.5
2976
8.0
352
8.8
3199
7.9
304
8.7
3005
8.0
335
8.5
3103
7.7
231
8.3
2432
7.9
245
8.4
2487
7.6
197
8.2
2304
Platform
8.1
295
8.3
2505
7.8
359
8.4
3170
7.9
332
8.6
3023
8.4
356
8.7
3155
7.9
353
8.5
3191
8.6
361
8.9
3159
Feature Not Available
8.4
2477
8.6
348
8.8
3082
Feature Not Available
8.4
2568
Feature Not Available
8.5
2533
8.5
333
8.7
2891
8.6
371
8.9
3181
Payment processing - Merchant of Record
Not enough data
8.8
27
Not enough data
8.6
26
Not enough data
8.6
26
Not enough data
8.6
25
Not enough data
8.3
25
Not enough data
8.0
26
Tax management - Merchant of Record
Not enough data
8.3
24
Not enough data
8.4
24
Not enough data
8.3
24
Security and Compliance - Merchant of Record
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
8.8
24
Not enough data
8.7
24
Administration - Merchant of Record
Not enough data
8.5
25
Not enough data
8.5
25
Not enough data
8.5
25
Reporting
8.3
32
Not enough data
7.9
32
Not enough data
Omnichannel Features
7.9
30
Not enough data
7.7
27
Not enough data
7.8
30
Not enough data
8.4
29
Not enough data
8.4
31
Not enough data
8.1
32
Not enough data
8.2
27
Not enough data
Categories
Categories
Shared Categories
BigCommerce and Shopify are categorized as E-Commerce Platforms
Unique Categories
BigCommerce is categorized as Omnichannel Commerce
Shopify is categorized as Merchant of Record
Reviews
Reviewers' Company Size
BigCommerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
19.9%
Apparel & Fashion
6.2%
Marketing and Advertising
5.1%
Information Technology and Services
4.0%
Consumer Goods
3.6%
Other
61.2%
Retail
26.2%
Apparel & Fashion
8.9%
Marketing and Advertising
7.5%
Consumer Goods
5.3%
Information Technology and Services
3.4%
Other
48.5%
Alternatives
Discussions
What software does BigCommerce integrate with?
2 Comments
JC
with many more with GoogleRead more
Is BigCommerce like Shopify?
2 Comments
LS
It is a web host and does similar things, but we are considering Shopify because they are set up to help us little guys with the sales tax onus.
They seem...Read more
What are the features of Shopify?
5 Comments
MM
In word you can say shopify is your own "shop"Read more
What is Shopify used for?
5 Comments
PP
Shopify is an Ecommerce CMS platform where we can setup the store and sell our products.Read more
How can I change my store name in Shopify?
3 Comments
CH
Yes, you can change your stores name as long as you are not paying back a cash advance given by Shopify. If you’re currently in repayment you can’t change...Read more
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