Fast Simon Reviews & Product Details

Fast Simon has been a helpful addition to our BigCommerce store, especially when it comes to improving product search and helping customers find the products they are looking for. The platform gives us a lot of flexibility in how products are presented and merchandised, and it integrates well with BigCommerce.

I also like that there are tools available to make changes to merchandising and promotions without having to make extensive changes to the website itself. Review collected by and hosted on G2.com.

We signed up through a referral from a website company we’re working with, and getting the payment/auto-pay set up has not been easy. We really like how it has transformed our website, and we’re worried about an abrupt stop in service if this doesn’t get straightened out. I will say our Fast Simon rep has been super responsive and has been fantastic to work with. Review collected by and hosted on G2.com.

I really appreciate Fast Simon's comprehensive report of customer searches, including details on search results, CTR, conversions, and average click positions. It's integrated with our Shopify website, and it helps us understand what customers are truly interested in. The analytics are incredibly useful for making informed decisions based on the data provided. Also, I think the initial setup was easy, which was great. Review collected by and hosted on G2.com.

I wish Fast Simon had an AI assistant to help with customer conversions. Sometimes, the analytics show a lot of searches for a product but no conversions. It seems like customers might not know what to do next or how to filter the results. Having a tool to guide them through the conversion process would be really helpful. Review collected by and hosted on G2.com.

I really appreciate the automation in merchandising collections that Fast Simon offers. It's impressive to have such a comprehensive suite of features all inside one app. I find the search layout and features better than the native Shopify theme. The upselling feature is also a highlight; we switched from Rebuy because Fast Simon is much more affordable while still providing an extensive set of features. Setting up with Fast Simon was easy, and the helpful account managers made the process smooth. Review collected by and hosted on G2.com.

So far, there haven't been any issues that I dislike with Fast Simon. I would just say it's a robust software so the more time you spend learning how to use it, the more you'll get from it. Review collected by and hosted on G2.com.

What stands out most to me is the customer support. When I purchased my business and took over the existing Fast Simon account, I had no idea how to use many of the features or manage the platform and i questions wether or not the spend for the app was worthwhile. Their team went above and beyond, scheduling multiple one-on-one calls to walk me through everything step by step. They were incredibly patient, knowledgeable, and genuinely invested in helping me succeed—not just getting me up and running. That level of support made a huge difference, and it's something you don't come across very often. Review collected by and hosted on G2.com.

The biggest downside for me is the price. As a small business owner in revenue recovery, every dollar counts, and Fast Simon is the most expensive app in my Shopify store. There's also a learning curve to getting the most out of all the features included in my plan, and I know I'm probably not taking advantage of everything it offers yet. That said, I do see the value in the platform, and the outstanding customer support has made the investment worthwhile for my business. Review collected by and hosted on G2.com.

easy to useWhat I like best about Fast Simon is how easy it makes managing search and merchandising across the site. The platform gives us a lot of control over product ranking, collections, and search results without making the process overly complicated. I especially like being able to quickly adjust merchandising rules and optimize what customers see based on our business priorities.

The search functionality is strong and helps customers find relevant products quickly, while the merchandising tools make it much easier for our team to react to trends, promotions, and inventory changes. Overall, Fast Simon saves us a lot of manual work and gives us the flexibility to improve the shopping experience without relying heavily on developers. Review collected by and hosted on G2.com.

One area that could be improved is the reporting and analytics. While Fast Simon provides useful insights, sometimes it takes a bit of digging to get exactly the information we need. Some of the merchandising features can also have a learning curve, especially when setting up more complex rules. That said, once you become familiar with the platform, it becomes much easier to manage. Review collected by and hosted on G2.com.

Fast Simon was a huge improvement over our previous search provider. There are no high pressure sales tactics. You don't need to sign a multi-year commitment with a break fee. You can do month-to-month, get it set-up, test it out, and go from there. There's been issues but support has always gotten back within a business day and resolved everything. Review collected by and hosted on G2.com.

The add-ons and additional costs for features can add up. Some things don't work even though they are added in our plan and we have to email support. I still can't get a csv to download with our search term report. It does the high-level stuff well, but the small things are missing or hidden behind extra charges. Review collected by and hosted on G2.com.

Easy to use product with a lot of advanced AI features. Really responsive team and product roadmap is well organized to continuously provide additional value to site merchandising teams. Integrates well with the other products in our tech stack and pricing is very competitive. We have definitely realized a great return on our investment into this product. Review collected by and hosted on G2.com.

The algorithms that FastSimon uses to power cross-sell / upsell widgets can be improved. I have seen them implement some of the suggestions we have given but I think this can be a lot more powerful if done right. Review collected by and hosted on G2.com.

The most capable, intelligent, and results-oriented search and filter app - nothing comes close. Technology, capabilities, ease of use, and exceptional support team make them consistently #1. Review collected by and hosted on G2.com.

They offer so many functions and capabilities that I know would help my business and sales; I just wish I could fully execute and use all of them. Review collected by and hosted on G2.com.

I like the flexible promo tiles and interactive grid widgets. I can add promotional banners, product callouts, and targeted marketing tiles to search results and collection grids, which is useful for my daily merchandising work and lets us launch campaigns with minimal effort. Review collected by and hosted on G2.com.

I sometimes find that Fast Simon is very slow to update and display changes on the live storefront after I make adjustments in the administrative backend. Review collected by and hosted on G2.com.

I really appreciate the continuous platform updates with Fast Simon, which come combined with a clean and intuitive admin dashboard layout. Navigating the dashboard to manage complex filters or build new search navigation rules is incredibly straightforward. Whenever we need to make a highly specific layout change or run into a unique technical snag, their customer support team promptly handles our queries and implements backend fixes, giving us immense peace of mind. Review collected by and hosted on G2.com.

If I had to pinpoint a real pain point, it's definitely how aggressively their billing structure scales up. The subscription pricing model is calculated based on total session counts across the store rather than just actual search interactions. Which makes it a pretty expensive investment for growing ecommerce businesses. Review collected by and hosted on G2.com.