# Afterpay Reviews **Vendor:** Afterpay **Category:** [Installment Payment and Buy Now Pay Later (BNPL) Software](https://www.g2.com/categories/installment-payment-and-buy-now-pay-later-bnpl) **Average Rating:** 4.1/5.0 **Total Reviews:** 41 ## About Afterpay Afterpay pioneered a better way to pay. Customers shop now, pay over 6 weeks, and never pay interest. Merchants who partner with Afterpay reach the largest, most loyal shoppers in the world. More than 19M active customers have shopped with Afterpay globally and it is consistently rated in the Top 10 of shopping apps. Merchants benefit from partnering with Afterpay and offering customers a better way to pay. On average, Afterpay sends more than 1M global referrals to its merchant partners every day. Afterpay increases average order value, drives incremental sales, and keeps customers coming back. Here’s how Afterpay works for your customers: 1. Your customers shop your site or get the Afterpay app. 2. Customers see their payment schedule and choose Afterpay as their payment method at checkout. 3. They’ll make the first of 4 payments now. And pay the rest over 6 weeks. And, here’s how it works for you: - Get paid upfront. You’ll get paid within days for purchases made with Afterpay. - Minimize your risk. We take on risks, including chargebacks and fraud. So you can focus on growing your business. - Receive daily settlement reports. Get access to transactional information that you can use to reconcile and verify orders. ## Afterpay Pros & Cons **What users like:** - Users value the **convenience** of Afterpay, enjoying easy payment management and a quick, straightforward checkout process. (2 reviews) - Users appreciate the **flexibility of installment payment plans** and widespread vendor acceptance of Afterpay. (1 reviews) - Users appreciate the **fast and simple approval process** of Afterpay, making purchases easy and stress-free. (1 reviews) - Users enjoy the **simple and stress-free experience** Afterpay offers, making purchase management easy and predictable. (1 reviews) - Users appreciate the **easy setup** of Afterpay, making their shopping experience smooth and efficient across various stores. (1 reviews) - Financial Management (1 reviews) - Flexible Payments (1 reviews) - Users appreciate the **seamless integrations** with Shop and Cash App, enhancing their shopping experience with installment payments. (1 reviews) - Invoicing (1 reviews) - Users appreciate the **flexible installment payment options** offered by Afterpay, enhancing their shopping experience across multiple vendors. (1 reviews) **What users dislike:** - Users are frustrated by **high fees** on interest for refunds and difficulties with vendor compatibility. (1 reviews) - Users express frustration over the **strict repayment schedule** of Afterpay, which can lead to potential late fees. (1 reviews) - Users are frustrated by **limited acceptance** as many vendors do not work with Afterpay, complicating transactions. (1 reviews) - Users feel limited by **Afterpay's availability** , as not all retailers offer it and flexibility in payments is restricted. (1 reviews) - Users experience **slow performance** when downloading from Afterpay, affecting overall satisfaction with the service. (1 reviews) - Strict Eligibility (1 reviews) ## Afterpay Reviews ### 1. Effortless, Stress-Free Payments with Afterpay **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | shop operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Afterpay?** What I like best about Afterpay is how simple and stress-free it makes managing purchases. The app breaks payments into clear, predictable installments, so I always know exactly what I owe and when. I really appreciate how fast the approval process is and how I can check out almost instantly without jumping through a bunch of steps. The reminders are helpful too—they keep me on track without feeling pushy. Overall, it gives me a clean and organized way to handle bigger purchases without throwing off my whole budget. **What do you dislike about Afterpay?** What I dislike about Afterpay is that the repayment schedule can feel a little strict at times. If something unexpected comes up and I need more flexibility, there isn’t always an easy way to adjust the dates without risking late fees. I’ve also noticed that not every retailer offers Afterpay, so sometimes I can’t use it even when I’d prefer to. It’s not a dealbreaker, but a little more flexibility and wider availability would make the experience even better. **What problems is Afterpay solving and how is that benefiting you?** Afterpay solves the problem of having to pay for everything upfront, especially when a bigger purchase pops up at the wrong time. Instead of throwing my budget off or putting something on a high-interest credit card, I can split the cost into manageable payments. This makes it a lot easier to plan around my income without feeling squeezed. It also helps me stay organized. The automatic reminders and fixed payment dates keep everything simple, so I don’t lose track of what I owe. Overall, Afterpay gives me more control and flexibility with my spending while avoiding interest and keeping my finances steady. ### 2. Makes Purchases More Manageable and Affordable **Rating:** 4.5/5.0 stars **Reviewed by:** Karen S. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Afterpay?** I like that it allows me to pay payments on things I may not be able to afford otherwise. **What do you dislike about Afterpay?** I dislike that some of the places I like to shop are not partenerd with after pay. **What problems is Afterpay solving and how is that benefiting you?** Because of afterpay I've been able to stretch my dollar further when things have been tight. ### 3. Flexible Installment Plans Make Shopping Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Valerie I. | Consultant & Part Time Master's Candidate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Afterpay?** I like the installment payment plans and that many vendors i shop with use it. i also like the that it is integrated with Shop and Cash App **What do you dislike about Afterpay?** I don't like that they charge you interest on refunds and that many vendors do not work with them. **What problems is Afterpay solving and how is that benefiting you?** I never have to come up with a large amount of money to make a purchase and don't have to worry about fluctuating APR on daily balances. Easier to plan and budget my finances against my cash flow ### 4. Flexible Payments, Smooth Experience **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Operations manager marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Afterpay?** I like Afterpay because it gives me time to pay for products from different stores like Kroger, Target, and Best Buy. If I don't have enough funds at the time, it allows me to pay a certain percentage over time to pay it off. Also, the initial setup was very easy, which I really appreciate. **What do you dislike about Afterpay?** I don't see anything that needs improvement. One thing, though, it can probably be slow downloading from the system itself. **What problems is Afterpay solving and how is that benefiting you?** I use Afterpay to purchase items before I pay for them, allowing me to pay over time from stores like Kroger and Best Buy when I don't have enough funds. ### 5. Its has its pros and cons **Rating:** 3.5/5.0 stars **Reviewed by:** Elle V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2024 **What do you like best about Afterpay?** Great option to break down large purchases into affordable payments. **What do you dislike about Afterpay?** You get approved for a high spending limit but you're never really able to utilize it or even near that amount. Also, for example if you have a $4000 spending limit but you have 4-5 purchases that are already on your account for $100 each, it doesn't let yoy make any other purchases regardless off your approved limit until you pay off those other purchases. **What problems is Afterpay solving and how is that benefiting you?** The ability to pay for my larger purchases into 4 smaller installments ### 6. Non-existent Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Jennifer G. | Business Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Afterpay?** It's a good platform for short term solutions with small shopping. **What do you dislike about Afterpay?** You have to use for lengthy time to build good practices to move to the next level where more benefits are available to you. There is no phone number to contact anyone. If you submit a request for help prepare to wait beyond two weeks to hear from someone. They do not take anything seriously. If you have issues with your account, failed payments your credit with them drops immediately and they do not remedy anything. **What problems is Afterpay solving and how is that benefiting you?** Afterpay isn't solving any problems at this point nothing is benefiting. ### 7. Great app and service for payment plans **Rating:** 5.0/5.0 stars **Reviewed by:** Sam Y. | DC Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Afterpay?** The payment plans are the best if you want to spend but do not want to spend all your hard earned money all at once. Typical it is a 4 time payment plan and you can choose to pay off sooner if you would like to. **What do you dislike about Afterpay?** It would be nice to have a longer payment plan for bigger purchases or some sort of extensions on current payment plans. **What problems is Afterpay solving and how is that benefiting you?** Having more customers purchasing products and getting that sell through is extremely important. Basically it keeps the customers wanting to purchase more because their ability to do so have increased. ### 8. Amazing and handy service! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela P. | Junior Content Creative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2021 **What do you like best about Afterpay?** I love how easy it is to easy and how it is available on so many different websites. The app never has any problems or doesn't quit unexpectantly causing a delay on orders. It's a easy transfer when you select it on a designated website. The logo is very appealing especially with the new look. The new pulse rewards scheme. The rewards you receive if you don't pay late. The website and app are really easy to use. Seamless integration within store. Fast, easy approval process. Interest-free terms and Staggered payment plan. It is a good alternative to a credit card. It's great for gift giving. **What do you dislike about Afterpay?** The main issue would be that I can't move many payment dates. The late fees and how it can affect your credit score. Sometimes scanning your card in store doesn't work quite right. I have dealt with customer service before and they take a long time to get back to you and the live chat isn't very quick. It can encourage impulse spending and you can’t pick when you pay. It can affect your ability to apply for loans and you’re spending money you don’t have. **What problems is Afterpay solving and how is that benefiting you?** I am currently trying to look into why I can't move many payment dates for future orders. The Afterpay limits for certain companies and orders. The fees and charges aren't ideal wwith each order. The difficulty with afterpay refunds that can not always been easy and require certain refunds to done instore. The new benefits would be the new pulse rewards for money off certain companies. ### 9. Easy payment method to make payment in installments **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit P. | Back Office Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Afterpay?** In this payment method, a feauture of installaments that is very good. If we would like to pay the amount in installments, we can pay easily with a good interest. **What do you dislike about Afterpay?** Nothing to dislike, it is very best payment method to make payment with other methods. **What problems is Afterpay solving and how is that benefiting you?** If anyone doesn't want to pay in one time then she/he can use this methods to pay the amount in installments with a good rate of interest. It is very simple to use while placing any order or making purchases. ### 10. The best way to split your order to pay later without any cost. **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Afterpay?** I love how easy is to pay with the app. The interface looks awesome compared to other competitors and the user experience is fantastic. I would love to see more new cool things in the future! **What do you dislike about Afterpay?** What I don't like about Afterpay is the disconnected experience from the merchant. They redirect you out of the merchant page, sometimes making the experience a bit weird. **What problems is Afterpay solving and how is that benefiting you?** Their purpose of economic empowerment where everybody wins is incredible. A movement that supports and impulses the brands helps the new generation of consumers to get their economic freedom. ### 11. Good for customers, easy integration **Rating:** 4.5/5.0 stars **Reviewed by:** J S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Afterpay?** It is popular in Australia and NZ. It plugs in quickly to my website platform for clients. **What do you dislike about Afterpay?** I have not heard back clearly about using their logo on my website since I offer a plugin for clients. **What problems is Afterpay solving and how is that benefiting you?** Cashflow can be hard for customers and clients, and it is good for both parties. ### 12. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Rifka O. | Social Media Content Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Afterpay?** Convenient and reasonable repayment plan with affordable repayments and many different shops and other convenient stores allow you to have after pay. It makes it easier for those of us who work for ourselves. **What do you dislike about Afterpay?** I struggle to find anything about after pay that isn't something that i'd consider to be negative other than the difficulty contacting them if there is a problem meeting a payment due to pay schedule from work **What problems is Afterpay solving and how is that benefiting you?** At this stage, I have not found any problems with Afterpay, if anything, having more options of payments and more stores made available to use with after pay would be fabulous ### 13. Great for money management on a tight budget or just not wanting to pay for something all at once. **Rating:** 5.0/5.0 stars **Reviewed by:** Sam Y. | Industrial Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Afterpay?** The app is really easy to use. It straight forward and if you are looking to get something that is really out of budget but if you were to pay it off every week, it becomes affordable. And so you can get what you want without any penalties. **What do you dislike about Afterpay?** Nothing about the app is dislikable. You are presented with the terms of payment, if you agree then you can get what you want. It makes things affordable. So if you agree to the terms then you are good. Nothing really to dislike about it. **Recommendations to others considering Afterpay:** Afford things that you don't want to pay all at once for the full amount. It's a good product. **What problems is Afterpay solving and how is that benefiting you?** My addiction to products. It's hard not to buy something online these days. And with Afterpay, you get to fulfill your need for things. But what is great is that some people do not have 0% interest rates on their credit cards, and so this solves that problem. ### 14. Reliable Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Afterpay?** The upsides of Afterpay are that it is a well-known customer financing tool that our customers trust. They use it across different brands and eCommerce sites, especially in the fashion space. The customer success folks are always happy to help and give suggestions. **What do you dislike about Afterpay?** Don't love the high fee thats charged. Sometimes I feel that the callouts on the products pages and cart could be more discreet while still providing that same CTA. **What problems is Afterpay solving and how is that benefiting you?** Providing a trusted and reliable tool to help customers justify a higher order value order, especially with younger customers. Gives valuable insight into customer profile that is financing. ### 15. An easy and Very Affordable Way to Spread Out Payments on Purchase **Rating:** 5.0/5.0 stars **Reviewed by:** Ed A. | Tennis Official/Referee, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Afterpay?** There are little or no fees, Afterpay makes spreading out payments for items an easy and affordable way to purchase any items from airline tickets to most retail items **What do you dislike about Afterpay?** Nothing, I am a big fan. I wish it was more widely used by retailers **What problems is Afterpay solving and how is that benefiting you?** Making larger purchases easier to afford by spreading out payments and not having to deal with high fees it makes using the service very affordable. I have realized the benefits of the service by purchasing items I would have waited on doing, but because I could pay over a month or two was able to make on-time payments without disrupting any other of my finances and needs ### 16. Afterpay Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kaleem V. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Afterpay?** The support when integrating, the ease of getting the service available for your clients on your website and the entire company itself. **What do you dislike about Afterpay?** I am trying to get help for a minute to set up Shop there. **What problems is Afterpay solving and how is that benefiting you?** It is helping clients with the option of being able to shop and have a flexible payment term. ### 17. Easy to integrate, flexible company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Afterpay?** Instantly saw an uptick in sales. The sales rep negotiated a lower price and got us up and running in 2 days. They offered to do the integration but their instructions were so easy I was able to do it all on my own in literally 10 minutes! They are so flexible they would not mind if we wanted to use other payment plans at the same time but they are so good another one is not needed. **What do you dislike about Afterpay?** Really nothing to dislike about AfterPay. Other similar programs wanted exclusivity or a yearly contract, AfterPay is much more flexible and so easy to use! **Recommendations to others considering Afterpay:** If you're looking for a payment solution I did a ton of research and meetings with the top platforms and AfterPay won out with their flexibility on pricing, quick onboarding, not forcing a yearly contract or exclusivity, and awesome customer service! Plus it was super easy to install! **What problems is Afterpay solving and how is that benefiting you?** The products on my site are quite expensive, instantly saw an uptick in sales after installing AfterPay. ### 18. Highly not recommended Afterpay at all **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2022 **What do you like best about Afterpay?** Nothing at all. Poor customer services they overcharge etc **What do you dislike about Afterpay?** They freeze and close accounts out of nowhere very incompetent staff etc do not recommend **What problems is Afterpay solving and how is that benefiting you?** It has been nothing but a nightmare ### 19. Afterpay drives a strong AOV for our site while expanding the audience reach **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah P. | Ecom manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Afterpay?** Being able to market our promotions to t **What do you dislike about Afterpay?** Not being able to break out the product in orders in the dashboard **What problems is Afterpay solving and how is that benefiting you?** We are now able to reach customers who may have been deterred due to the price of our products. One benefit is that it is driving a strong AOV ### 20. Afterpay review from Touchstyle **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha D. | Director **Reviewed Date:** June 07, 2022 **What do you like best about Afterpay?** Buy now pay later convenience whilst waiting on invoices to clear **What do you dislike about Afterpay?** I don't feel I have any significant dislikes regarding afterpay or the service afterpay provide **What problems is Afterpay solving and how is that benefiting you?** Afterpay is allowing the convenience of buy now pay later which is perfect if you have a good income but find yourself waiting for invoices to be paid by clients. ### 21. Straightforward integration and great merchant support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Afterpay?** Setting up my website with Afterpay was extremely easy. Afterpay have made sure that their entire integration process is very simple. Their merchant support is very quick at responding which is fantastic **What do you dislike about Afterpay?** There's nothing about Afterpay that I don't like at this stage. It did take a little while for my store to appear in their list of stores but that's the only tiny issue I've had so far **Recommendations to others considering Afterpay:** Afterpay is great for small businesses looking to get their name and products out there **What problems is Afterpay solving and how is that benefiting you?** Offering Afterpay as a payment method is very good for helping customers discover your store. They will promote your sales offers for you if you participate in their sales events ### 22. No respect for the costume **Rating:** 0.0/5.0 stars **Reviewed by:** roana A. | Sales person , Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Afterpay?** Nothing, nothing at the moment the stress doesn't cover the vantages **What do you dislike about Afterpay?** They don't care about the customer, you call many times, and they don't help you keep telling they can't do anything. **What problems is Afterpay solving and how is that benefiting you?** I have an order from the shop Pottery Barn Kids Australia, but the shop never received my order. I never got the order number and the tracking number. I have been Colling the shop, but they told me they never get the order or the money. After pay should solve my problem, I keep the call to them, and they never help me keeping the charge for payment once I don't have the number order, and this have been for four weeks, and no one solves the problem. They keep my money and i don't have the product. ### 23. Afterpay **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Afterpay?** Great tutorials and training on how to use it **What do you dislike about Afterpay?** The risks of Afterpay include high-interest rates on credit card payments, late fees, and debt. **What problems is Afterpay solving and how is that benefiting you?** Borrow the amount you need. You can choose to use Afterpay for a part of the amount and pay the rest yourself. ### 24. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Tina H. | Teacher **Reviewed Date:** March 31, 2022 **What do you like best about Afterpay?** I can pay for my purchase later.And it’s convenient.I save a lot time.Its no hassle. **What do you dislike about Afterpay?** I have no dislike.Everything is good.I will still use it. **What problems is Afterpay solving and how is that benefiting you?** The problem I’m solving by using Afterpay is managing my money. ### 25. Afterpay for purchases **Rating:** 5.0/5.0 stars **Reviewed by:** ShaWanda S. | Worship Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about Afterpay?** The ease of making partial payments on an item(s) **What do you dislike about Afterpay?** Not being able to adjust the due date before and the approval amount automatically lowers **Recommendations to others considering Afterpay:** Make smaller, affordable purchases, and make them on or around your payday, so your payments are made on time. **What problems is Afterpay solving and how is that benefiting you?** Easy to purchase needed items quickly. Avoiding over spending no interest fees ### 26. HORRIBLE CUSTOMER SERVICE AND AWFUL PHONE EXPERIENCE **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Afterpay?** I do not like you anymore and will not use you again. **What do you dislike about Afterpay?** customer service. I tried to call so I could get into my account to pay a bill and the guy in customer service was not only difficult to understand but he was rude and ended up talking in circles until I finally had to hang up. Jeff was a jerk. He was repeating himself and no matter how many times I told him I had this already he kept on repeating himself. Nothing was resolved but I will sure as hell dispute this if it ends up on my credit report. I sent an email 2 weeks ago and never got a reply from you. I strongly do not recommend. **Recommendations to others considering Afterpay:** I think it would help if someone could understand your customer service reps. **What problems is Afterpay solving and how is that benefiting you?** None of anything. I learned that being able to understand the person on the phone is unimportant to this company, but I bet I will be held accountable for the money ### 27. Next Best Thing To A Crefit Card **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Afterpay?** I use it for birthday/Christmas gifts because they break the payments up and do not charge interest. **What do you dislike about Afterpay?** The only thing I can think of are my payments are every 2 weeks. But my payments are never large and it gets pd off quicker. **Recommendations to others considering Afterpay:** If you are on the fence, go for it. Make a smaller purchase. I am one of the most skeptical people, once I tried this I'm so happy I took the leap. I've been using it for over a year. **What problems is Afterpay solving and how is that benefiting you?** I do not plan a head and save money for those birthday gifts for a niece or nephew. So I can easily do $10 every 2 weeks with Afterpay. ### 28. best payment company / system out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Afterpay?** I love how easy it is! They pay the full bill for you so that you just pay through their app the 4 payments till you're paid off. It's quick, simple, and I really like that in your dashboard you can see the different orders you have, how much you're approved for / have left, it's really laid out well compared to other platforms like it. Definitely my favorite out of all of the services!! **What do you dislike about Afterpay?** Returns are a little hinky. I went to do a return for an order and I received credit via the retailer but then still have to pay the afterpay bill. I understand it's because of the fact the the retailr was paid in full and Afterpay hadn't received the full funds yet, but it would be nice if the two would communicate both ways. I.e. Afterpay talks to the retailer to pay the bill, so it would be nice if the retailer also talked to Afterpay to let them know of the refund and apply it to the Afterpay balance. Only real issue I've had. **What problems is Afterpay solving and how is that benefiting you?** Needing things right now but not have the funds or larger purchases and being able to cut the cost down to payments is a HUGE help. Especially in times like these, being able to alleviate the potential stress of a huge bill for something you need is a big help. ### 29. Waste of time **Rating:** 1.0/5.0 stars **Reviewed by:** Bradley C. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Afterpay?** Hard to tell to be honest - as they are so selective and impossible to speak with. **What do you dislike about Afterpay?** No phone number to call or customer service chat feature online. They make you fill out a form and reject companies every time in a blunt manner via email with no feedback. It has nothing to do with credit referencing as they don't even ask for a company number - they reject you purely based on turnover (and our's isn't small). I find this incredibly rude and a waste of time. I know they are a large company, but I think when PayPal finally gets their act together (even though they have terrible customer service) this mob will fall. If you are so exclusive now - why will we waste our time with you when we are bigger.. Bad attitude.. **What problems is Afterpay solving and how is that benefiting you?** As mentioned above. I will warn anyone not to waste your time. Why invest in a company that won't invest with you? ? ### 30. Pay in 4 installments **Rating:** 5.0/5.0 stars **Reviewed by:** Katriana B. | Creator & Builder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2021 **What do you like best about Afterpay?** The app for Afterpay is amazing and very easy to use. I really do enjoy the ease of access to the features of Afterpay via app.... **What do you dislike about Afterpay?** I do not like the restrictions that Afterpay sets for the customer **Recommendations to others considering Afterpay:** Make sure you have steady income **What problems is Afterpay solving and how is that benefiting you?** I solved the problem of purchasing new computer accessories for work with this solution. ### 31. Affordable products with Afterpay **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Afterpay?** I love that I can get what I need and not have to pay for everything in full. It makes it easier to afford my necessities. **What do you dislike about Afterpay?** I wish I could choose when the amount is taken out of my account each time. **Recommendations to others considering Afterpay:** When purchasing I find it helpful to do so when it lines up with my paydays, that way the money is taken out of my account each time I get paid. **What problems is Afterpay solving and how is that benefiting you?** The problems I'm solving is now I have a way to budget in more expensive necessities. The benefits include making purchases more affordable, and it makes me more likely to buy again because of this process that's in place. ### 32. Convenient for owners and customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Afterpay?** Afterpay is convenient to use as someone who sells products. It allows my customer base to open more as it allows customers to pay in smaller chunks rather than everything up front. The interface is incredibly easy to use and it allows me to earn my money in a way that makes me and the customer happy. **What do you dislike about Afterpay?** Afterpay as a whole is great, however using it does cause a delay in payment for my services. I would love to be able to get all of my money upfront, however the process of receiving money through this service does put a major delay on it. It is an adjustment that I have to take the time to plan for. **What problems is Afterpay solving and how is that benefiting you?** I am solving the problem of having my time spent negotiating with customers over pricing. This service allows me to offer options to my customers in which they can pay me upfront or they can do what's best for them financially and pay in smaller chunks. ### 33. Solid product but not best in class **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2021 **What do you like best about Afterpay?** It was easy to integrate and use. Customization of the logo was possible also. **What do you dislike about Afterpay?** Their rate structure was significantly less favorable than QuadPay (Zip) and their onboarding team was way less involved / responsive. **What problems is Afterpay solving and how is that benefiting you?** Allowing customers to pay in installments. ### 34. Great option for purchasing inventory for small business! **Rating:** 5.0/5.0 stars **Reviewed by:** Grace Danielle B. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2020 **What do you like best about Afterpay?** When I first was made aware of AfterPay, it was a definite game changer! I’m a small business owner specializing in custom designs for T-shirt’s, tumblers, etc. I was able to purchase new inventory without being out the full total all at once! This helped build up that inventory as well as offer more items that I would not have been able to do! **What do you dislike about Afterpay?** I’m newer to AfterPay but one thing I have found frustrating would be the refund or return process. Once you complete Order and have any issue, you must wait even after return has been completed by the merchant to contact AfterPay for refund to be processed. **Recommendations to others considering Afterpay:** I highly recommend AfterPay to any user with limited funding, business or personal, to try! You won’t be disappointed! Make sure to pay your payment on time and you will not have any issue ls with late fees. **What problems is Afterpay solving and how is that benefiting you?** It’s opened up a new world for my business with providing payment plans to purchase my inventory! It allows me to purchase items that I normally would have to pass up! ### 35. Loving afterpay **Rating:** 5.0/5.0 stars **Reviewed by:** Edith L. | Teacher **Reviewed Date:** March 11, 2021 **What do you like best about Afterpay?** The way I can get the things I need and want without using a credit card but still paying little by little. Four payments and your done. LOVE it. **What do you dislike about Afterpay?** Its not available everywhere. more sites need to have this way of paying. **What problems is Afterpay solving and how is that benefiting you?** I can get what I want and still be paying off my credit cards. You can still buy stuff even if you don't have a credit card. ### 36. Afterpay - convenient and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Afterpay?** User-friendly and super convenient for purchases (especially those with some potential returns in them)! **What do you dislike about Afterpay?** I wish there were more sites that I could use afterpay for or have the option to extend my payment plan for an additional 2 or 4 weeks. **What problems is Afterpay solving and how is that benefiting you?** Great for clothing/shoe purchases where I might be getting multiple items that will most likely have returns. This is nice so I don't have to spend the money for the full purchase before deciding what to keep! ### 37. Will Straight-Up Steal From You **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Afterpay?** Seems like they have customer service reps that will respond to your inquiries. Now, they don't actually do anything to solve your issue, but they'll acknowledge the issue at least. **What do you dislike about Afterpay?** The fact they steal money from you; this is not cool. **What problems is Afterpay solving and how is that benefiting you?** I'm in the process of solving 'Stop Stealing Money From Me' with AfterPay. The benefit I've realized is that I now know better than to utilize their service in the future. ### 38. Good idea **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about Afterpay?** Flexible solution which is nice, to have as an option **What do you dislike about Afterpay?** Can create a bad habit in spending, have to be careful w how much you use it **What problems is Afterpay solving and how is that benefiting you?** Flexibility if I want to space out spending, it's good when looking at larger purchases ### 39. Best way to pay **Rating:** 5.0/5.0 stars **Reviewed by:** Karan C. | UI Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2020 **What do you like best about Afterpay?** Easy to use. Don't need much of a verification. **What do you dislike about Afterpay?** Wish it was available with more website like Jb or Harvey Norman **What problems is Afterpay solving and how is that benefiting you?** Can pay in 4 fortnight installments which is useful for students who live on weekly income ### 40. Efficient and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Afterpay?** The website or the àpp have a very easy to use interface. This makes it the first choice of the patrons **What do you dislike about Afterpay?** The feature where the card is added and the installments are deducted without the patrons go ahead is something I didn't find particularly good **What problems is Afterpay solving and how is that benefiting you?** The ease of making payments in installments. Be it a small amount or a big one. The benefit is simple that you don't have to shell out a lot of money at a time ### 41. How is Afterpay? **Rating:** 5.0/5.0 stars **Reviewed by:** cyndy a. | Customer Service Lead Specialist , Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Afterpay?** So easy to use, and who doesn’t love to get a break and make smaller payments sometimes. Best part is you don’t have to use credit, if you choose not to! You get a heads up text before a payment is withdrawn.Afterpay is a buy now, pay later instant lender that divides your total purchase amount into four biweekly payments. **What do you dislike about Afterpay?** Things I dislike about Afterpay is that the customer service agents do not know how to trouble shoot their own system. They constantly ask for help or customer refunds when that had already been taken care of on our end. **What problems is Afterpay solving and how is that benefiting you?** I solve refunds, item cancellations with my Aptos system and then through the Afterpay portal. ## Afterpay Discussions - [Does feature use Afterpay?](https://www.g2.com/discussions/does-feature-use-afterpay) - [What are the benefits of Afterpay?](https://www.g2.com/discussions/what-are-the-benefits-of-afterpay) - [What is Afterpay technology?](https://www.g2.com/discussions/what-is-afterpay-technology) - [What is special about Afterpay?](https://www.g2.com/discussions/what-is-special-about-afterpay) - [View Afterpay pricing details and edition comparison](https://www.g2.com/products/afterpay/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+20%3A21%3A12+-0500&secure%5Bsession_id%5D=519a4842-5c48-482b-8bc6-c5c25f3a8b3f&secure%5Btoken%5D=025df10a097fb6e2c126955c35e0e984c16c8cbda1dbdd32741abb55be41507f&format=llm_user) ## Afterpay Features **Administration - Installment Payment and Buy Now Pay Later (BNPL)** - Email Notifications - Invoicing - Customer Portal - Loyalty Management **Payment Tools - Installment Payment and Buy Now Pay Later (BNPL)** - Payment Gateway - Payment Tracking - E-commerce Integration - Payment Scheduling **Agentic AI - Installment Payment and Buy Now Pay Later (BNPL) features** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Afterpay Alternatives - [Sezzle](https://www.g2.com/products/sezzle/reviews) - 4.6/5.0 (119 reviews) - [Klarna](https://www.g2.com/products/klarna/reviews) - 3.2/5.0 (55 reviews) - [Affirm](https://www.g2.com/products/affirm/reviews) - 4.3/5.0 (46 reviews)