Sendcloud Reviews & Product Details

Sendcloud has revolutionized my e-commerce. The integration with the store is immediate and creating labels requires just one click. The personalized tracking and simplified returns management offer a professional experience to customers, while access to discounted rates with multiple couriers ensures real savings. Indispensable for scaling the business without stress. Review collected by and hosted on G2.com.

The tracking section could be enhanced with an interface that immediately shows which shipments are delayed or have issues. Review collected by and hosted on G2.com.

The ease of installation, integration, and synchronization with the different channels and carriers is remarkable. In our case, it perfectly coordinates the ecommerce based on Prestashop with the various Amazon Europe channels. The generation of picking lists before printing all the delivery notes works very well and is very useful. Additionally, the flexibility to upload your own contracts with carriers, along with those offered by the platform, is also a plus. Review collected by and hosted on G2.com.

It would be convenient to allow the creation of follow-up tickets for incidents related to own contract carriers. Additionally, it would be useful to be given the option to manage these cases until the final delivery. Review collected by and hosted on G2.com.

Sendcloud is an all-in-on platform where all your parcels works can be processed. It is easy to use, user-friendly, logic and straightforward. With it you don't have to browse between parcel carriers' portals, which are often cumbersome and slow. It connects all the major carriers out-of-box, whose rates have been negotiated. So it's just plug-and-go. With the wide integration of e-commerce platforms, Setting up a webshop can be done within a single day. The customer service is helpful and responsive. Beyond the AI and human customer service about parcels, they also have an expert team who can help you with specific questions related to implementation. Review collected by and hosted on G2.com.

The system is so out-of-box that the room for deep customization is limited. If your business operation deviates a bit from what Sendcloud's typical customers do, you will find it difficult to tailor the system to your unique need. Though, with their API and marketplace tailor making is still possible to certain degree. Review collected by and hosted on G2.com.

Sendcloud is especially helpful because it centralizes shipping management across multiple carriers in one platform. It simplifies label creation, tracking, and returns, while allowing automation rules that save time and reduce manual errors. The flexibility to switch carriers, competitive shipping rates, and clear shipment visibility make daily operations more efficient and scalable. Review collected by and hosted on G2.com.

Some advanced features require higher-tier plans, and certain carrier-specific issues (like pickup reliability or delays) are outside of Sendcloud’s direct control. Additionally, when handling complex or high-volume operations, some processes still require manual intervention or external coordination with carriers. Review collected by and hosted on G2.com.

SendCloud is an excellent platform that has made it really easy for us to make shipments on a daily basis. Implementing Sendcloud was very easy. Previously we were using UPS WorldShip software which was very difficult to maintain and was extremely difficult to integrate with. SendCloud offers a great solution with really useful API for integrations with our ERP software and the dashboard interface is easy to use. SendCloud Support is also phenomenal with some of the best support I've ever experienced from a software vendor. Highly recommended. Review collected by and hosted on G2.com.

SendCloud have not yet got a solution specific to Amazon Vendor Central, (but they do for Seller Central) and an external interface had to be developed. Review collected by and hosted on G2.com.

What truly sets Sendcloud apart is how seamlessly it integrates into our daily operations. We depend on it each day to manage all our outgoing parcels, and it reliably maintains a smooth and organised workflow. Scanning orders, verifying details, and generating labels are all fast and reliable processes, allowing our team to remain efficient even during our busiest periods. The platform itself is intuitive, well-structured, and clearly designed with the needs of e-commerce businesses in mind. Review collected by and hosted on G2.com.

The only drawback we have encountered so far is the lack of integration with Dynalogic. As this carrier is gaining popularity in the Netherlands, a native connection would further enhance our setup. Other than that, Sendcloud meets our needs very well and performs reliably. Review collected by and hosted on G2.com.

Sendcloud has truly transformed the way we handle our daily shipping tasks. We rely on it every day for all our parcels, and it never fails to provide both speed and reliability. The platform simplifies order processing, allows us to scan and verify shipments efficiently, and enables us to prepare large batches with ease. Its user-friendly interface, time-saving automation rules, and consistently fast, stable label creation process are exactly what a high-volume e-commerce team requires. Review collected by and hosted on G2.com.

The only drawback we have encountered is the lack of integration with Dynalogic, a carrier that is gaining significance in the Netherlands. If this connection were available, Sendcloud would serve as a truly comprehensive end-to-end hub for all our transport partners. Other than this, we have very few complaints. Review collected by and hosted on G2.com.

Portal is great and easy to use, and the support from our account team has been excellent as well. Review collected by and hosted on G2.com.

We’re getting a lot more shipment-related requests. We used UPS before, and since switching, the number of shipment requests that require extra data has gone up by about 70%. Review collected by and hosted on G2.com.

Used to work fine. Before 2025 the customer service wás good. Review collected by and hosted on G2.com.

Their software keeps breaking. Complaints take a long time to fix.

Our previous problem that was discovered in april 2025 took about 6 months to fix. There's currently problems with their Boxwise integration that they have been "trying" to fix for almost two months and only recently they asked for more information.

We've been a long time user (over 5 years) and we've seen the company decline in usability and functionality, only to add useless ai features. All their good account managers quit and prices have been increasing with over 15% every year. Review collected by and hosted on G2.com.

All carriers in one place. Only one integration to do with API. Review collected by and hosted on G2.com.

We can't choose the way labels come out on the portal.

We can't modify the printed label ( with or without company logo, reference,...)

The lack of support for developers, very long to respond.

I have been waiting months to have an issue solved on the return platform not showing DHL Express as option. Review collected by and hosted on G2.com.