Redo Returns & Exchanges Reviews & Product Details

Redo is an exceptional program that has saved me SOOOO much time and allowed me to focus on taking care of the customers in a efficient and user-friendly way. Redo has really streamlined our customer experience and saved me hundreds of hours a year that I was spending emailing back and forth with customers to process their exchanges and finding items they wanted as replacements and so forth and hunting down packages for exchanges to process to send out the new items. As our business was growing it was starting to become unmanageable by myself, but we didn't have the resources to bring on anyone else to help me. I can't emphasize how wonderful this program is for both myself and our customers. My work/life balance has increased, and our positive customer experience has increased exponentially.

On top of how wonderful the program is, their staff is top notch. From our account manager, Quintin, to the support staff, Greg & Blake, they are exceptional and have been a pleasure to work with. Unlike so many software programs, Greg and Blake respond immediately and always have a solution or work around right away. I have yet to have a situation that wasn't resolved within hours and handled efficiently from start to finish. The whole Redo is a pleasure to work with and they helped me every day for however long it took till I understood the program and how to resolve any user error (me) situations. They also happily put up with my dumb jokes and witty personality.

I have recommended Redo to several small businesses belonging to friends, and they also have nothing but positive things to say about their experiences. Review collected by and hosted on G2.com.

Is there anything to dislike about Redo? I don't have anything. There are a few features that could be added to make it better, and some of those things are already in the works. I personally would love the option for after hour automated responses. For example we are open 9am-5pm PST, and I will get customers on the east coast (EST) that will start emailing at 6am PST and send multiple emails in the 3hrs until we open and are frustrated that I am not responding, but they don't realize we aren't open yet because we are PST. So having the ability for an automated email response letting the customer know their email has been received and we will respond during our business hours, which are 9am-5pm PST, in the order that the emails were received would cut down on the multiple duplicate emails I have each day from antsy customers that think I am ignoring them but in reality we just aren't open yet. Same thing with holiday and weekend closures. Right now, I try to set the weekend automated response through Gmail, but it is annoying because I can't set it up to be active every weekend, instead I have to set it every weekend, and can't just make it be reoccurring. So, I digress, that is a feature that I would find beneficial.

Other than that minor thing, I don't have anything that I would change at this point, and there is definitely nothing that I dislike. Review collected by and hosted on G2.com.

I love that the customer has the option to cover their return and exchange cost at checkout, i love that if they decide not to its stated clearly that the label will be on them to purchase in case needed.

Customer service is TOP NOTCH, anytime ive had an issue (rarely) they answer fast and are super on top of the issue at hand.

Its FREE! Any other platform for returns costs an arm and a leg when returns themselves already loose money. this was a refreshing switch and we are so happy we did it.

Scanning return labels to get to the return page, makes for a fast efficient work flow and makes processing returns quick and easy. Review collected by and hosted on G2.com.

Not much to say in this area, maybe this is something i can switch in settings and i just havent gotten around to it but if we could get a email notification when claims are submitted so that we can ensure we are reviewing those in a timely manner would be ideal. i know redo is on top of this stuff and they likely already have this in settings i just dont have it turned on. Review collected by and hosted on G2.com.

I love the platform they have. I like that they give us a platform to manage the returns easily and a nice platform for the customers to submit a return. Review collected by and hosted on G2.com.

I think the biggest downside is the setup. It is a little confusing figuring out how to set everything up. Our customer success manager had to help us a lot, but since it's a little confusing I have to reach out to support every time I need to update something. However, the good news is that you should just have to set it up one time.

The other thing that I don't like a lot is that it's another cost for the consumer, since the returns is an add on that the customer pays for, that can sometimes hurt conversion. That being said they have a lot of things you can do to help mitigate that with A/B testing, and different placement options. Review collected by and hosted on G2.com.

Redo has completely changed the game when it comes to returns and customer support. I used to dread the hassle of returning items, but with Redo, it’s fast, easy, and totally stress-free. The interface is super user-friendly, and their support team is responsive, kind, and genuinely helpful. It was easy to implement and we use it everyday for costumer support. Review collected by and hosted on G2.com.

The Redo Portal for a costumers returns can be confusing to understand. The number of features can be a but overwhelming. Review collected by and hosted on G2.com.

It is so easy for customers to self serve with great, clear instructions. Taking this off the CX team has been amazing at increasing our bandwidth and the customer satisfaction. Love the ability to link to it from our website and have it branded and almost native to our site. The process is quick and seamless. Review collected by and hosted on G2.com.

There are bugs every now and then and some returns and exchanges have to be handled manually, but Support is always quick to help and find a solution. Review collected by and hosted on G2.com.

Redo has been exactly what we need, from customer service support to returns. Setting it up was easy and it has been running smoothly ever since. Review collected by and hosted on G2.com.

Some tools were new when we started, so there were a few hiccups. However, the team was so quick to work out the bugs and listen to our feedback. Review collected by and hosted on G2.com.

Our customers love the returns and exchanges portal and it has been so much easier for us to process returns as well with all of the automations put in place. Review collected by and hosted on G2.com.

Sometimes they update the platform a lot which can create some learning challenges, but nothing too crazy. Review collected by and hosted on G2.com.

Redo has made Returns and Exchanges a breeze for both our customers and our business. Everything is easily accessible. Everyone leaves happy. Review collected by and hosted on G2.com.

I can't think of a thing. It has been working very well. Review collected by and hosted on G2.com.

What we love most about Redo is how easy they are to work with and how affordable their pricing is. Review collected by and hosted on G2.com.

There was a bit of a learning curve when we first started, but their support team helped us get up to speed quickly. Review collected by and hosted on G2.com.

I love how helpful the team is with any issues and the ease of integration. No crazy setup. Review collected by and hosted on G2.com.

The cost is a bit higher than previous company, but worth it in the end. Review collected by and hosted on G2.com.