Interakt Reviews & Product Details

Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr. Mark Zuckerberg himself.

Seller

Haptik

Discussions

Interakt Community

Languages Supported

English

Overview by

Hirdyesh Mordani

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

4 months

View More Pricing Information

Top-Rated Alternatives

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Interakt Integrations

(1)

Integration information sourced from real user reviews.

Interakt Media

Share Product Catalogs at Scale on WhatsApp with Interakt. Enable end-to-end customer journey, discover>>select>>purchase, on WhatsApp.

Interakt Demo - Offer Customer Support at Scale

Manage 100s of customer conversations on WhatsApp with Interakt's Shared Team Inbox. Collaborate with your unlimited teammates, who will be granted access to the WhatsApp Business account, with each one on their own device.

Interakt Demo - Automate Store Notifications

Engage their customers in full-funnel conversations at every stage of their buying journey with automated and personalized WhatsApp messages for seamless customer support and higher conversion rates

Interakt Demo - 15+ Plus Seamless Integrations

Interakt offers integration with popular e-Stores and CRMs like - Shopify, WooCommerce, Magento, Hubspot, Webflow, Zoho, Google Sheets, Facebook Ads, and more.

Interakt Demo - Get Green Tick Verified on WhatsApp

Interakt applies for an official WhatsApp business API approval for your brand when you sign up. As a WhatsApp API Solution Provider, we can get Green Tick Verification for your account to create brand credibility.

Interakt Demo - Bulk WhatsApp Notifications

Send personalized campaigns to engage your opted-in customers & optimize based on their performances

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Mandip P.

Administrator

Small-Business (50 or fewer emp.)

4/8/2026

"Robust Whatsapp Solution for Business."

5/5

What do you like best about Interakt?

Best software for whatsapp -1. Admin can monitor live chats + intervene anytime

2. Chat transfer / routing based on agent availability

3. Full customer history + previous tickets visible in one screen Review collected by and hosted on G2.com.

What do you dislike about Interakt?

It isn’t very beginner-friendly at first. However, once you get familiar with all the features, you can really make great use of this software. Review collected by and hosted on G2.com.

Santanu P.

Manager-Digital Promotion & Development

Mid-Market (51-1000 emp.)

4/15/2026

"Easy Account Setup, but Pricing Needs Improvement"

3/5

What do you like best about Interakt?

Easy to set up the account without the need for any representative Review collected by and hosted on G2.com.

What do you dislike about Interakt?

The price is a bit high. while others are offering same features with a lower price. Review collected by and hosted on G2.com.

Vidhi D.

Marketing manager

Small-Business (50 or fewer emp.)

12/11/2025

"Streamlined Messaging with Some Room for Improvement"

3.5/5

What do you like best about Interakt?

I like that Interakt is easy to use and very understandable. It also has a mobile app, which makes it really easy for me to handle queries all in one place. Review collected by and hosted on G2.com.

What do you dislike about Interakt?

I feel the system is a bit slow and needs to be refreshed once every ten to fifteen minutes. I think that can be worked upon. Review collected by and hosted on G2.com.

Jithin J.

Lead - Customer Success Data Analysis and Process Insights

Mid-Market (51-1000 emp.)

1/22/2026

"Easy WhatsApp Campaign Setup with Powerful Automations"

5/5

What do you like best about Interakt?

Automations and easy WhatsApp campaign setup. Review collected by and hosted on G2.com.

What do you dislike about Interakt?

Support is poor. The only option available is email support. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

12/3/2024

"Good business supportive tool"

5/5

What do you like best about Interakt?

It's very easy to have all conversations from the whole team in one place. And not to worry about leaving any employee from the organization as interakt will support you to connect with all your clients through a single mobile number with the entire team. So clients don't have to worry on whom to reach. It's very good tool., we can attach as many tags as possible for a particular client to segment them. Review collected by and hosted on G2.com.

What do you dislike about Interakt?

They have built the tool mainly to use it as a bulk message sending tool rather than a conversation tool., so I suggest them to bring more user friendly and less number of click options. However it's a great tool to have for any business. Review collected by and hosted on G2.com.

Vishnu S.

Digital Marketing Training

Small-Business (50 or fewer emp.)

11/26/2024

"Excellent Support and Problem Solving"

5/5

What do you like best about Interakt?

I had the pleasure of interacting with Odisha Palukshi from the Interakt team, and I am thoroughly impressed. Odisha explained everything very clearly, demonstrating great knowledge and professionalism. He was patient, responsive, and ensured my issue was resolved efficiently. Thank you for the excellent support! Review collected by and hosted on G2.com.

What do you dislike about Interakt?

averthing is good no issue with Interakt Review collected by and hosted on G2.com.

What problems is Interakt solving and how is that benefiting you?

Interakt helped streamline the process of migrating our account to Shopify and setting up a new account seamlessly. The platform simplifies communication and management, making the integration with Shopify smooth and efficient. This has saved us time and effort, allowing us to focus on other essential business operations. Review collected by and hosted on G2.com.

Amolkumar K.

CEO

Small-Business (50 or fewer emp.)

12/2/2024

"Whatsapp API market leader with early market features"

5/5

What do you like best about Interakt?

Interakt is always ahead of market with new features. Its easy to use as well as implement for any new users.

Integration with other app is also easy Review collected by and hosted on G2.com.

What do you dislike about Interakt?

quite disappointed with customer support TAT, need to improve Review collected by and hosted on G2.com.

Dr. Snehalkumar R.

FOUNDER & DIRECTOR

Small-Business (50 or fewer emp.)

11/26/2024

"Professional touch for a business."

5/5

What do you like best about Interakt?

Inerakt is very innovative and helpful for small businesses to automate their whatsapp chat and improve their interaction with new and old customers. Review collected by and hosted on G2.com.

What do you dislike about Interakt?

You need to be technosavvy to handle basic development or another option is to get 1 year subscription for 100% help. Review collected by and hosted on G2.com.