Joy Loyalty Reviews & Product Details

I’ve been using this app for a couple of years now after switching over from another platform, and I’m really glad we made the move. The app has been stable and reliable, meeting our needs consistently over time. What I appreciate the most is their responsive and professional support team. Whenever I’ve run into an issue, they’ve been quick to help and always followed through to make sure things were resolved properly.

The transition from our old app was smooth, and since then, the overall experience has been very positive. The features continue to improve, and the user interface is easy to work with. For anyone looking for a dependable solution with solid customer service, I’d definitely recommend giving this app a try. Review collected by and hosted on G2.com.

The Loyalty page could be more customizable. Review collected by and hosted on G2.com.

Switching to Joy Loyalty has been a breeze thanks to Hana. They are quick to resolve issues and offer unparalleled customizations. I am still waiting for their technical team to help us with two remaining issues but so far it's looking good. Review collected by and hosted on G2.com.

We are testing out their referral function and it seems to not retrack the promotion even when the order has been cancelled. Hopefully they will fix this soon. Review collected by and hosted on G2.com.

I'm a big fan of a well-written knowledge base. When a software company provides a public "wiki" website that details all the features of its app, complete with screenshots or demos, it makes a great first impression. The Joy Loyalty Help Center is packed with valuable information and is the ideal starting point for learning about the app.

I also really value strong post-sale support. The most impressive support comes when an issue arises and the provider responds quickly and professionally, much like the Avada support team has always done for me.

Finally, I truly appreciate that Joy Loyalty integrates with Shopify POS, which helps unify the customer experience both online and in our physical stores. On the topic of Shopify POS, I can also say that the Joy Loyalty app has been the most reliable and stable of all the third-party apps I have used. Review collected by and hosted on G2.com.

Perhaps the only concern is the price jump from the Advanced to the Ultimate subscription plan. However, this is completely understandable—hard work should be compensated. If a webstore is generating more revenue and requires access to all the features, it makes sense that there would be an additional cost for those benefits. Review collected by and hosted on G2.com.

Joy Loyalty is an incredibly powerful and intuitive tool. The interface is clean, smooth, and very easy to use, even for teams without a technical background. It allows us to build a loyalty program that truly reflects our brand identity while staying simple for customers. The level of customization and the clarity of the dashboard make daily use both efficient and enjoyable. Review collected by and hosted on G2.com.

Honestly, nothing. Some advanced features could be pushed even further in the future, but the platform already delivers extremely well and I believe so many things will be available in the future to push even more the app. The team is reactive, open to feedback, and continuously improving the product, which makes this a non-issue. Review collected by and hosted on G2.com.

I LOVE that their support team is standing by 24/7 with any questions. They respond within 1 minute each time I need something.

We just launched our first loyalty program on our website and it took some time to build out. Along the way, I got stuck, and had many, many questions. Any time I ran into an issue, I clicked the live chat, and they were there to assist. In every issue that I came across, their support team was able to completely resolve the issue. They are professional, and have the absolute best customer service and response time.

I have used many apps over the 12 years that I have been with Shopify and this app is, without a doubt, in a tier by themselves. Well done Joy Loyalty. Review collected by and hosted on G2.com.

I honestly, and genuinely have no complaints and I am not going to try and come up with something just for the sake of putting something down. Everything about this app is truly great. Review collected by and hosted on G2.com.

I like that customer support is always there to assist us, making it easier when we have trouble, especially during setup. The backend being quite easy to get around is another plus, as it helps in managing the loyalty program smoothly. Review collected by and hosted on G2.com.

I wish Joy Loyalty had more features and integrations. Specifically, we can't award points for clicks in newsletters because it doesn't integrate with ActiveCampaign. It would be great to have more options to give points for different actions. Review collected by and hosted on G2.com.

available support with very fast replies.

system easy to set up and understand.

our customers find it easy to easy. Review collected by and hosted on G2.com.

nothing specific that i can think of. happy about it. Review collected by and hosted on G2.com.

Joy loyalty has helped me organize my business and customer relationships. The platform is easy to use. Whenever I have a question, the tech support is extremely helpful and responsive. They are always on call Review collected by and hosted on G2.com.

So far, I haven't encountered any negatives. If there are any drawbacks, they stem from my own limited understanding of technology, not from the app itself. Review collected by and hosted on G2.com.

It's an all-in one package and the customer service is unparalleled. Very easy to use and customise, implementation was simple and seamless. The integration features have helped us move our subscription services over. Review collected by and hosted on G2.com.

The only thing Joy lacks is a more trackable statistics/numbers - it would be amazing if we could track more specific data points and KPIs. However, most features I was looking for have been sorted/customised for us by the customer service team. Review collected by and hosted on G2.com.

We’ve had the absolute best experience with the Joy Loyalty (Avada) support team. Every single person we’ve worked with - Cody, Hana, Mark, Audrey, and Liz - has gone above and beyond to help us.

Our migration from Smile.io to Joy could have been stressful, but they quickly stepped in, reviewed our files, and even reformatted data to make the process smooth. Hana and Mark helped well into the morning hours with us on theme compatibility, upgrading our mixed up account pages from OS1 to OS2, and even fixing areas of our theme so that the app would function perfectly - without us having to do much at all. Audrey and Liz assisted with custom requests, removing points calculators from product pages, troubleshooting cart drawer integrations, and making sure our program displayed exactly as we needed.

What stood out most was the availability, efficiency, and kindness of every team member. They were always quick to respond, patient with our questions, and proactive in finding solutions - even reaching out to their technical team when something required deeper adjustments. It’s rare to find a support team that is this consistently helpful and genuinely invested in your success.

Because of their support, our loyalty program migration and setup were not only possible but seamless. We feel completely confident running Joy because we know their team is right there if we need them. Highly recommend the Joy Loyalty app and especially the amazing support staff behind it! Review collected by and hosted on G2.com.

The only challenge we’ve had is that points are calculated on retail pricing instead of wholesale, and a few customizations needed support help. Thankfully, the support team has always been incredibly fast and proactive in making those adjustments. Review collected by and hosted on G2.com.