Nutshell Reviews & Product Details

We've been using Nutshell for over 4 years for our business and it's been instrumental for keeping our client list up to date and managing our leads. They have a roadmap that consistently improves their system and features Review collected by and hosted on G2.com.

Some of the roadmap/AI features are not very helpful for our industry. We would like if Nutshell had a scheduling feature for projects/travel. Review collected by and hosted on G2.com.

Great Staff and Support. Ease of use was simple. Great way to help see things flow. Review collected by and hosted on G2.com.

Lead automation is there but mostly its lacking depending on what you need. Logging activities is still manual. Can be easy to forget.w Review collected by and hosted on G2.com.

There is not much I can say I liked due to the complications with the system Review collected by and hosted on G2.com.

The inability for automations in regards to outside platforms was nonexistent. Pipelines would not be automated to website form submissions and therefore every client who came into the platform had to manually have an email drip sequence added to their contact. There was major inconsistencies between what was on the lead page versus the persons page. You had to jump between the two to make sure emails were sent and read. It was very clunky and inconsistent and messy. The email templates were superbasic and did not have a true professional look. Review collected by and hosted on G2.com.

The value is unbeatable. We access Nutshell through part of a larger marketing platform suite form our agency. I don't actually know the typical cost for Nutshell alone but the cost we pay for the full suite is excellent value for all the tools we receive. Review collected by and hosted on G2.com.

The only downsides I've experienced so far:

- We want to use the scheduler, but would like it to connect to a Outlook calendar in 2 directions - so reflect real time availability

- Exporting VisitorIQ customer data is cumbersome Review collected by and hosted on G2.com.

Nutshell makes my job so much easier. I primarily use it for email marketing, and I’m honestly impressed by how intuitive and flexible it is. Designing beautiful, custom emails is a breeze, you can drag in blocks, resize images, and tweak layouts without any hassle. Scheduling campaigns, uploading and updating audiences it's all super smooth.

One of my favourite features? The ability to build and customize website forms effortlessly. Plus, you get access to clear, actionable insights from both forms and email campaigns, which makes monthly reporting quick and painless. Overall, Nutshell has become an essential tool in my day-to-day workflow. Review collected by and hosted on G2.com.

One of the only minor downsides I’ve experienced with Nutshell is that email sending has occasionally been a bit slow though it's only happened once or twice. That said, their customer support was quick to respond and super helpful in diagnosing the issue. Since then, everything’s been running smoothly. It’s great to know there's a reliable team behind the product when you need them. Review collected by and hosted on G2.com.

Nutshell has a huge amount of options in general as well as options for customization, which I love! Also was impressed by the customer service: they followed up and made sure things were resolved. Review collected by and hosted on G2.com.

not being able to import pictures during the initial import (but that is likely a general issue for this type of software) Review collected by and hosted on G2.com.

I appreciate Nutshell's interface, which simplifies my workflow and enhances productivity. The way it displays activities on a monthly and weekly basis is particularly beneficial, as it allows me to track progress effectively and manage tasks efficiently. I also value the feature that lets me see the progression of work, which provides a clear overview of ongoing and completed tasks, aiding in better decision-making. Furthermore, the initial setup process was straightforward, which minimized downtime and enabled a quick start to using the platform. Review collected by and hosted on G2.com.

I find the frequent crashes to be a significant issue, as they occur every few days and disrupt my workflow. Review collected by and hosted on G2.com.

When I first signed up for Nutshell I had two video calls with the support team to get me started off which was great. It was very easy to implement and connect to our reservation system to bring all our data in without issue. Nutshell allowed us to get insights into our data that we hadn't previously had. We also benefitted greatly from the ability to centralize our email in one platform and connect it with sales data. Review collected by and hosted on G2.com.

We didn't see any downsides of using Nutshell. Review collected by and hosted on G2.com.

I like the search feature, the sequencing email options, and the map feature. It makes it easier to find information, keep contact with clients, and find information. Review collected by and hosted on G2.com.

I can't label when a company has more than 1 phone number. If someone on my team else was looking at it, they wouldn't know which to use. Also, when you remove a user from a company, I do not like that all of the communication with them disappears from the company's history. Lastly, when scrolling down to the beginning of a company's communication, it takes way too long to load. I would appreciate the earlier messages being first, or at least a feature to reverse the current order. Review collected by and hosted on G2.com.

It's an intuitive platform, easy to access and use, making my day easier and more productive through the use of its tools. Review collected by and hosted on G2.com.

I haven't yet found any opportunities for improvement or any aspect that I disliked. I hear the team say that the database isn't uniform, meaning it doesn't always show the same data to everyone, but I haven't experienced this myself, so I can't confirm it. Review collected by and hosted on G2.com.