--- title: Olark Reviews meta_title: 'Olark Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 224 reviews by the users' company size, role or industry to find out how Olark works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 224 scale: '5' date_modified: '2026-09-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Olark Reviews **Vendor:** Olark **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 224 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Olark Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready. ## Olark Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **user-friendly interface** of Olark, enhancing the experience for both admins and customers. (1 reviews) - Users appreciate the **nice interface** of Olark, finding it user-friendly for both admins and customers. (1 reviews) **What users dislike:** - Users find **billing issues** frustrating, as exporting transcripts requires payment and is not streamlined for bulk access. (1 reviews) ## Olark Reviews ### 1. Olark is pretty good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 21, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Olark?** I like the fact that Olark is nice and simple to setup !! **What do you dislike about Olark?** It could do with more integration with other products **Recommendations to others considering Olark:** A good option if you are look for some real time collaboration with the public **What problems is Olark solving and how is that benefiting you?** Potential customers can get a response in real-time and they do like this ### 2. Olark is easy to use and has many features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 01, 2023 **What do you like best about Olark?** Ease of use Ease of implementation Surveys after customer service chats Customer support is helpful Chatbot feature **What do you dislike about Olark?** I don't know of any downsides. Settings are need a little more fine-tuning. **What problems is Olark solving and how is that benefiting you?** It is good for a quick customer service solution. It prevents customers from having to come into the office or wait on a phone call from a CSR. ### 3. Easy communication with your users/customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Celina P. | Freelance Photographer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 28, 2021 **What do you like best about Olark?** I loved being able to connect instantly with our customers and answer their questions and assist them with their support immediately. It made things seem more personable and put names to our customers who use our products. It allowed us to help and get instant feedback. **What do you dislike about Olark?** There were times it would display me as offline or away, which I wasn't, so that would become a bit of an issue, but besides that, the chat itself was easy to use. **Recommendations to others considering Olark:** Using Olark can cause no harm, but more so do good. Allow you to connect and solves your customer problems, and also make things feel more personable for both parties. **What problems is Olark solving and how is that benefiting you?** Chatting directly with our customers and solving any issues or questions they may have regarding our products. Being able to connect with almost immediately and solving problems instantly was always big plus. ### 4. Great Way to Communicate with our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Office Assistant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 17, 2021 **What do you like best about Olark?** I love how easy this service makes it for our customers to contact us. **What do you dislike about Olark?** Nothing, I don't dislike anything about Olark. It works really well for us. **What problems is Olark solving and how is that benefiting you?** All of our customer's problems. It allows us to interact with our customers and assist them immediately. ### 5. OLARK is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Customer Service Rep III, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 03, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Olark?** I love the way OLARK works so much that I use it everyday at work. I love that with OLARK I see the different metrics showing me how many chats I had and the ratings and so on. **What do you dislike about Olark?** I can't really think of anything that I dislike about OLARK. **Recommendations to others considering Olark:** I would highly recommend using OLARK for your business if you have the need for chatting with your customers or clients. **What problems is Olark solving and how is that benefiting you?** The benefits of OLARK are simple...it helps me do my job of communicating with our customers very easily. Another benefit of using OLARK is the co-browsing feature which I use all the time, it's truly amazing! WOW, OLARK is the way to go for chatting software that will keep you up with all the lastest ways to interact with your customers. ### 6. great chat platform **Rating:** 4.5/5.0 stars **Reviewed by:** alfonso p. | data coordinator , Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 01, 2019 **What do you like best about Olark?** We started using Olark a few months back and thus far have liked that it's straight forward, and integrates with helpscout. **What do you dislike about Olark?** The only thing I'd say needs work is the price for add on features. It seems that the price per user makes sense, but everything else is priced in a way to make it unattractive **Recommendations to others considering Olark:** Definitely make sure whatever program you decide on integrates with your email client. This by far was the biggest factor for us, **What problems is Olark solving and how is that benefiting you?** we are seeing less emails, which means we can focus on more important aspects. ### 7. Olark **Rating:** 4.5/5.0 stars **Reviewed by:** Chitvan G. | Assistant Professor, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 30, 2019 **What do you like best about Olark?** Useful for online chatting... user interface is slow interactive and new users can use it efficiently **What do you dislike about Olark?** Need to add some more functionality like stickers and file sharing options with security **Recommendations to others considering Olark:** You can have free trial so have free trial and after that u will find it useful... u will use it by giving some little amount **What problems is Olark solving and how is that benefiting you?** Discussion on new projects ### 8. Olark review **Rating:** 4.5/5.0 stars **Reviewed by:** Otile B. | Otile Brown, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 16, 2019 **What do you like best about Olark?** With Olark, now we can have real-time chats with our website visitors who some turn to be customers. I am glad of what Olark can do when implemented and we have also noticed an increase in sales since our customer team is actively talking to customers on our website. The other good thing for using Olark is that it is easy to integrate to Wordpress and other softwares we are using. **What do you dislike about Olark?** The monthly subscription fee can make someone stop using Olark especially for small startups like ours. I wish they can have a free package so that people who cannot afford the monthly subscription fee can still benefit from one of the best chat apps for a website. **Recommendations to others considering Olark:** I have to say that Olark is generally a very good live chat solution for websites. It increases the level of engagement between a company and its customers. **What problems is Olark solving and how is that benefiting you?** We wanted a way to engage more with our customers and website visitors, thanks to Olark now we have solved that challenge. ### 9. Added huge value to our pay for click campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** kevin k. | owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 05, 2019 **What do you like best about Olark?** It's really simple to install on your website, provides some great tools for an auto response without it appearing robotic and provides easy access for your web visitors to reach out and contact you **What do you dislike about Olark?** There is very little I dislike about it, constructive criticism it could do with some canned responses which would be useful to use when you can't quite get to respond to a customer efficiently **Recommendations to others considering Olark:** Set it up to only display when you are actively online, it has a great feature to hide if not available and we find that most efficient way to use it, i.e. its live-support so customers don't expect to send you an email **What problems is Olark solving and how is that benefiting you?** I think it's greatly improved the conversion ratio of our AdWords campaigns and is certainly allowed people to communicate with us freely and easily without the suspicion of filling in forms ### 10. Easy to use and convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmiina O. | Marketing and Advertising Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 17, 2019 **What do you like best about Olark?** The shortcuts work really well. It’s easy to search previous conversations as well. **What do you dislike about Olark?** I’d like to edit the appearance more and make even more customised. Having said that I loved the wee holiday themes last Christmas! **What problems is Olark solving and how is that benefiting you?** The customers can contact us easily. Live chat can make people 30% more likely to convert. ### 11. Olark Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jalmari R. | Customer Services Agent, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 15, 2019 **What do you like best about Olark?** Olark has all the expected functionalities to engage with customers and attract them, thus growing arrangements. The constant notification system and client behavior analysis are extremely wonderful to use. This service has completely changed how we interact with prospective clients. Its integration, customer support, and documentation capabilities are fabulous. **What do you dislike about Olark?** Hmm, I can't honestly think of anything that I dislike about this program. **Recommendations to others considering Olark:** For detailing and sharing accurate metrics with your customers, I would recommend Olark. It streamlined our communication process and improved our relationship with customers/leads. **What problems is Olark solving and how is that benefiting you?** With Olark, we're able to measure the performance of all interactions, set a limit on the number of chats an agent can respond to at one time, and access crucial analytics which become essential in helping our organization better prioritize chats, score our leads, and adjust our business strategy by leveraging insights from visitor data collected by Olark. It is great for providing the client with an instant update. ### 12. Olark Review. **Rating:** 5.0/5.0 stars **Reviewed by:** Dolores A. | Customer Services Agent, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 30, 2019 **What do you like best about Olark?** Olark has all the required functionalities to visit with clients and to draw in with them along these lines increasing sales. The constant notice system and client behavior analysis are extremely great to use. We can help customers continuously while they are browsing our site and monitor the specific things they are mentioning. Olark has produced a huge amount of new leads for us! **What do you dislike about Olark?** I can't think of something I dislike. The tool is extremely useful. If I could improve it, I might consider integrating it into different services. **Recommendations to others considering Olark:** From my experience, Olark is a first-rate product. I highly recommend their chat feature. **What problems is Olark solving and how is that benefiting you?** We use Olark for their quick help and communication with our clients. The ability to send automated messages to pique my client's interest and inform them about updates to my site is also a huge benefit. We have integrated Olark into our eCommerce site and we are extremely happy with the increase in client engagement using Olark. It also gives us a chance to see traffic and when and where clients are shopping on the site. It provides us with a lot of insight. ### 13. Excellent Tool. Will Generate Revenue if Using in Sales Environment. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 24, 2019 **What do you like best about Olark?** It's a simple tool and it lets us interact with customers at a very important step in the buying process. The filtering and customization lets us adapt it to our site nicely. Reporting lets us measure employee performance. **What do you dislike about Olark?** I can't think of something I dislike. The tool is very useful. If I could make it better I might consider integrating it into other services like gmail or hubspot to manage everything in one place. **Recommendations to others considering Olark:** Use the trial if they offer it and test it out for a few days during business hours. Then test it out outside of business hours to see if you are missing opportunities in your normal way of doing business. Configure the chat box extensively and test out different messages/attention grabbers. **What problems is Olark solving and how is that benefiting you?** Customer communication is key for us. The conversion increases if we have an opportunity to speak with them. Customers are liking not having to talk with someone on the phone. It also lets us see traffic and when and where customers are shopping on the site. It gives us a great amount of insight. ### 14. Olark is a great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 16, 2019 **What do you like best about Olark?** Love how simple it is to adjust settings for the chat, seems to be very easy for the users to use as well which is very important (we've used other chat platforms before where costumers felt lost and ended up just calling). **What do you dislike about Olark?** I wish it had more design options, the look is great but it would be cool to be able to implement more design elements and import our own assets to fully customize it. **Recommendations to others considering Olark:** Never be afraid to reach out to their customer support, I've had countless of questions that have been resolved almost instantly through their chat, they always go out of their way to make sure you have resolved any issues you were having with their product. **What problems is Olark solving and how is that benefiting you?** Customer retention, it has helped greatly to be able to attend to our customer's needs in real time while they're navigating through our website rather than them having to figure things out on their own and hesitate to give us a call or send an email due to urgency. ### 15. Great tool to integrate into your business/platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 14, 2019 **What do you like best about Olark?** The shortcut keys for text. Provides a company feel to all customers receiving a uniformed message. Also saves time when navigating between multiple chats. **What do you dislike about Olark?** The design doesn't feel very modern. There could be a better UI designed and possible personalising for user-facing settings. **Recommendations to others considering Olark:** Create a list of frequent messages you are currently using and answers to FAQs (emails). These can be added to shortcuts for daily usage. **What problems is Olark solving and how is that benefiting you?** Visitors coming to our site for assistance with our platform. Email and call volumes decreased as a result. Customers feel they can reach us immediately as Olark links directly from our software. ### 16. Easy setup, quick return on investment! **Rating:** 5.0/5.0 stars **Reviewed by:** Krista K. | Founder, CEO, Principal Grant Writer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 12, 2019 **What do you like best about Olark?** I like how easy Olark is to implement and how it makes our company much more accessible to potential clients and students. For just a small fee each month, we are able to capture more leads and help students register for our courses before they leave our sales page and get out of the purchasing mindset. **What do you dislike about Olark?** Maybe this is just something that I need to look into on Olark's site, but I would like to have training on other features of the software and how to best communicate with customers on the platform. **What problems is Olark solving and how is that benefiting you?** Answering questions that many potential students would not bother to email us. ### 17. Incredible visit bolster gadget **Rating:** 5.0/5.0 stars **Reviewed by:** Weldon R. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 18, 2019 **What do you like best about Olark?** Clean looking, simple to utilize and see regardless of whether you are simply beginning in Customer Support job where instruments now and again appear to be very confused. It effectively coordinates with your organization's site or different systems. It's UI grabs the eye of your clients to get associate with your help group. The conduct of clients is followed and could be utilized to examination to know their opinions **What do you dislike about Olark?** Truly, Olark is a standout amongst the best items that we've at any point utilized! **Recommendations to others considering Olark:** In case you're searching for simple to utilize programming that will enable you to keep in contact with customers and never botch a business chance then this is the item for you. **What problems is Olark solving and how is that benefiting you?** General client support from their PC or versatile programs. End users can discuss straightforwardly with care staff to have a plenty of issues settled; including sales information. ### 18. We <3 Olark! **Rating:** 5.0/5.0 stars **Reviewed by:** Jade K. | Guest Experience Assistant Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 16, 2019 **What do you like best about Olark?** The Dashboard is easy to manage for someone (me) who is not very techy. **What do you dislike about Olark?** It would be helpful to our team to see if another agent has already started responding to a chat before "[name] is assigned to...] **What problems is Olark solving and how is that benefiting you?** Our guests LOVE that we have a live chat feature on our website. Our conversion per interaction has increased because of it. ### 19. Easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Julie Z. | Receptionist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 25, 2019 **What do you like best about Olark?** I like that Olark is very easy to use, very quick and I can chat with multiple clients at once. **What do you dislike about Olark?** I would like more options on the sounds settings. **What problems is Olark solving and how is that benefiting you?** I am solving problems with clients getting our mobile locations, and obtaining their pet records. ### 20. Very straightforward, user friendly, and co-browsing is cool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 20, 2019 **What do you like best about Olark?** Like how straightforward and real-time it is, the ability to customize notifications and save shortcuts, and how easy it is to toggle available status on/off. **What do you dislike about Olark?** Occasionally, it hangs, spins, or the availability toggle locks up or disappears - not really awesome. **Recommendations to others considering Olark:** File sharing and cobrowsing can get laggy on occasion, but otherwise, it's a simple and straightforward chat app that's unobtrusive and easy to use. **What problems is Olark solving and how is that benefiting you?** Additional channel for interacting with client base. ### 21. Great Chat Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 15, 2019 **What do you like best about Olark?** It allows our entire team to be in live chat through the day to be able to serve our customers the best way possible. **What do you dislike about Olark?** I wish we could see everyone that is logged into the chat at the Same time **What problems is Olark solving and how is that benefiting you?** We can communicate with customers who need to solve a problem quickly but can’t get on the phone. ### 22. The easiest way to keep up with customers in real-time. **Rating:** 4.5/5.0 stars **Reviewed by:** Mel T. | Artist, Fine Art, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 05, 2018 **What do you like best about Olark?** The instant notifications and simple design help me stay in touch with clients; answering questions, communications and sales are made easier with a platform I can rely on. I can assist clients in real-time while they are browsing my site and keep track of the specific items they are requesting. **What do you dislike about Olark?** There is very little to improve on but I do have a few suggestions: It would be great to have this platform linked with my commerce platform so that payments can be handled within the chat. I also think that the popup chat bar could be more discreet but that is only a minor issue. Overall I am quite pleased with this product. It hasn't failed me yet. **Recommendations to others considering Olark:** If you're looking for easy to use software that will help you stay in touch with clients and never miss a business opportunity then this is the product for you. **What problems is Olark solving and how is that benefiting you?** As an independent artist, I am responsible for every part of my sales, presentation, customer service, and outreach. I can easily communicate with my clients and receive direct messages about interest in a piece or commission requests. The ability to send automated messages to peak my customer's interest and inform them of updates to my website is also a huge benefit. ### 23. Lessen communication anxiety **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 23, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Olark?** Accessibility for individuals who prefer to type over talk **What do you dislike about Olark?** Not HIPPA compliant, so conversations may require an actual phone call **Recommendations to others considering Olark:** The most basic plan only allows for one user at a time **What problems is Olark solving and how is that benefiting you?** Easier way for anxious, shy individuals to communicate real-time ### 24. Olark is great for connecting with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 26, 2018 **What do you like best about Olark?** What I like best is how with Olark I am able easily to connect with customers in real-time and see what they're seeing. Some customers don't want to call in and they might be multitasking so task offers another medium for our customers to connect with us and shared their issues and get answers in real-time. This is great as opposed to emailing us through our contact form- which often involves a lot of back and forth and wait time between each party's response. It takes on average 10 minutes to get a chat complete to resolve all their questions, whereas versus email we would have to sometimes take up to 24 hours to get an issue resolved with all the back and forth. Also, with Olark, we can see what page the customer is seeing which ensures that we are both on the same page. #punny **What do you dislike about Olark?** I don't like how the link to that person's account doesn't automatically open. This means that I still have to manually pull up their account by searching by email in our system and this means more wait time for the client. Clients expect faster responses via chat and it would be nice if somehow Olark could be integrated with our CRM so that a customer's account can instantly pop up which would definitely create a WOW experience for clients as we are able to immediately look into the issue as opposed to searching for the account. **Recommendations to others considering Olark:** Olark is easy to use and allows faster connection with customers in real-time. You're able to see when they're typing and what pages they're looking at which helps make a more WOW experience as you're able to more easily diagnose the issues. **What problems is Olark solving and how is that benefiting you?** One of the main problems was response time. Previously we only had email channel where clients could write in. This meant a slow response time, and clients couldn't upload screenshots to their requests. This was a problem especially for our technical troubleshooting where a client was seeing something and we weren't sure what they were seeing and then they'd have to describe everything and then send us screenshots which further delayed the process. Plus, email led to a lot of back and forth which mean a longer response time to resolve their questions. With chat, they are now able to upload screenshots via Olark and we are able to answer all their questions while we're both available instead of waiting for the other party to reply by email. This has led to higher customer satisfaction. ### 25. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 06, 2019 **What do you like best about Olark?** I like the ease and the integration with Salesforce **What do you dislike about Olark?** I wish that it would import the transcript into Salesforce **Recommendations to others considering Olark:** Definitely give it a shot. Has worked great for us so far! Very happy! **What problems is Olark solving and how is that benefiting you?** The ability to interact with potential clients. Also keeps track of the people in the chat that we miss! ### 26. Olark was great for interacting with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Tricia T. | Customer Support Specialist , Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 31, 2018 **What do you like best about Olark?** I really loved that with Olark we were able to use shortcuts. This made our response time wicked fast and error free! **What do you dislike about Olark?** I didn't like that sometimes it wouldn't show me which of my colleagues were online all of the time. It was nice to know when I was free to leave Olark and when they needed me there. **Recommendations to others considering Olark:** Be sure to know how you will respond to spam messages coming in ahead of time to have a streamlined workflow. **What problems is Olark solving and how is that benefiting you?** We were able to help get potential clients on the phone with sales representatives very quickly. It really helped with our inbound leads ### 27. Olark Review **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa Z. | Marketing Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 06, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Olark?** Olark is a great reporting tool that pulls in the most important google analytics data that you choose and put it in a dashboard for you that you can send directly to your clients for easy transfer of metrics and reporting **What do you dislike about Olark?** There is not really much that I dislike about Olark. The only thing I would say is that for some reason I cannot add users to my account, my whole team has to use one log in which is a little frustrating **Recommendations to others considering Olark:** definitely recommend for an easy to use reporting Dashboard! **What problems is Olark solving and how is that benefiting you?** reporting ### 28. Connect with the people looking at your website! **Rating:** 4.5/5.0 stars **Reviewed by:** Sean S. | Accounts Payable, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 23, 2018 **What do you like best about Olark?** What I like best is being able to review transcripts from previous conversations. That way information is not lost when relaying message to others. **What do you dislike about Olark?** What is dislike is that people can ask questions without filling in all their contact info. It makes it difficult to follow up when we don't exactly know who we are chatting with. **Recommendations to others considering Olark:** Set up push notifications and sound alerts so you know when people have written to you on the chat feature. **What problems is Olark solving and how is that benefiting you?** We can communicate with people on our website and answer any questions they may have, providing us with excellent customer service. ### 29. Perfect chat experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher G. | Vacation Planner, Hospitality, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 20, 2018 **What do you like best about Olark?** It is a great program, with lots to offer, and from what I have seen, the company is amazing to it's employees, which can effect the clients, since you can often tell based on customer service experiences. It allows us to keep track of all of our chats, as well as allows the guests to grade their experience. Plus it has generated a ton of new leads for us! **What do you dislike about Olark?** The only feature I wish existed was a way to put a chat on hold, or allow them to put their info in and let them know that someone will be with them momentarily, instead of getting multiple chats at once. We often have to all be offline to finish what we are doing, which doesn't allow the clients to use the chat feature. It would be useful for those companies, like us, the only usually have 2-4 people online at one time. **Recommendations to others considering Olark:** Make sure you will have enough staff to man it, in case you are getting a large influx of chats. It can be hard to handle 3 or more at one time. **What problems is Olark solving and how is that benefiting you?** It helps us catch those guests who don't want to call in and talk to someone real. We are able to give our information at the click of a button, and then eventually get more leads out of it. We require at least their email address, so they also get put into our mailing system, which also helps to generate leads. ### 30. Love Olark **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 29, 2018 **What do you like best about Olark?** Olark is great for businesses who have a chat function on their website! They make things so easy to chat with customers and the shortcuts are a must! **What do you dislike about Olark?** There is some lag in the chats sometimes, but that could have to do with my internet connection. **What problems is Olark solving and how is that benefiting you?** We use Olark mainly to help customers troubleshoot purchases that they are having issues with or clarifying any questions that they might have about our product. The instant messaging helps a lot with those who are out of the country and needing immediate assistance, or those who are uncomfortable calling in to talk to a representative. ### 31. Great for Customer Interaction! **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny C. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 15, 2018 **What do you like best about Olark?** I like that it's in real-time, you can see what the guest is looking at, and the short cuts make chatting very easy. **What do you dislike about Olark?** After 5 minutes if you have not responded to a chat it puts you away. **Recommendations to others considering Olark:** Definitely recommend it for guests to be able to ask small questions without having to call. Or for you to be able to get a guest on the phone if they have more complicated questions. **What problems is Olark solving and how is that benefiting you?** Since I am in sales, it helps us engage guests that would normally be surfing the web. I get commission only on calls over the phone, so I can disrupt their online booking by offering to answer questions over the phone. ### 32. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 07, 2018 **What do you like best about Olark?** I like the easy outline of the website. **What do you dislike about Olark?** I do not have any dislikes! I think the entire experience is amazing and I would definitely recommend anyone to this site. They are just amazing and great! **What problems is Olark solving and how is that benefiting you?** I am solving customer service issues through Olark. ### 33. Lets chat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 15, 2018 **What do you like best about Olark?** It is very user friendly and has the ability for anyone in our company to work with. It has helped out customers get a faster response to their questions or concerns for their visits, treatment and results. **What do you dislike about Olark?** It would be great to have a options for the customer to pick their language to better assist them in asking their questions or concerns. A translator button would be great. Over the years we have found that there are certain words that do not translate correctly. **Recommendations to others considering Olark:** Get a translation option **What problems is Olark solving and how is that benefiting you?** Customers language translations. ### 34. Easy to Use Olark **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny C. | Vacation Planner, Hospitality, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 01, 2018 **What do you like best about Olark?** It is very user friendly. Very bright and colorful. I love the shortcuts ability! **What do you dislike about Olark?** I do not like that I can be logged out if I have not spoken to a customer within 5 minutes. If there was an additional notification sound or pop up that would be convenient. **Recommendations to others considering Olark:** It's a great way to be able to reach out to customers passively on your website, and be able to answer any questions they may have! Confusion is a guests least favorite feeling, and will what make them go to another site. **What problems is Olark solving and how is that benefiting you?** We are able to turn passive clicks on our websites and convert them to bookings. ### 35. Simple install **Rating:** 4.5/5.0 stars **Reviewed by:** Henri I. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 04, 2018 **What do you like best about Olark?** I like how easy this was to install on my site. The analytics are great - especially the integration with Google Analytics. I like several of the extensions and the possibility of integrating chat with other applications. I like that they have free trial. The chat interface and its behavior are customizable to match our site's look and feel and business workflow. You can define the number of users and get billed based on the actual number of users. You can go up and down on the number of of users depending on your needs. Olark's customer service is helpful and responsive. **What do you dislike about Olark?** This product affects page load speed (which slows down my site, although it's true of many website add ons). I wish the pricing was more affordable with larger number of users. I'd like to see more integrations with CRM's - especially with Zoho CRM. Pulling up transcripts is a little slow, but fortunately we don't need to do this very often. **Recommendations to others considering Olark:** Look for integrations with your CRM. **What problems is Olark solving and how is that benefiting you?** Helps conversion of website visitors to better sales leads. We are able to track conversions on Google Analytics which is quite helpful for optimizing our pages and even digital advertising. It's also works well when an agent isn't available to respond by taking a message via the chat window. It will send an email to us when someone wants to chat (and there is nobody available to take the call). ### 36. YoY Chat Bot Great for Tracking Trends **Rating:** 4.5/5.0 stars **Reviewed by:** Morgan T. | Sr. Business Development Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 02, 2018 **What do you like best about Olark?** Olark makes the conversation with the customer effortless and easy. With a polite bubble ping, the employee is not only notified of incoming messages but also able to reach out to existing users that have yet to reach out. You can push the customer to certain pages as well as allow them to share their screen with you. Simple commands using a "!" at the beginning allow for automated responses created by the admin. Transcripts easily upload into customer management platforms such as SalesForce to allow for documentation practices to be upheld. Each chat offers an opportunity to review at the end. This can be monitored by the admin on the home page when the admin logs in. Low chat scores are easily identifiable. Should off-hours be present or they just barely miss an available agent, the chat is swiftly converted into an e-mail that requires follow-up by an agent. **What do you dislike about Olark?** My preference would be for Olark to have its own built-in spell checking method. For example, if the agent had 1-2 typos, it would refrain from allowing them to click on send without fixing them. I would prefer that it would be advanced to check for incorrect use of words or grammatical errors. Although the normal computer program tracks this, I'd recommend installing an add-on to the web browser to ensure additional accuracy when managing a larger team. The notification integration is also poor as it can only be used in specific browsers. Desktop notifications need work. **Recommendations to others considering Olark:** Make sure your team has awareness of the notifications - I have found it is often hard to hear/follow when using a phone system on the same pair of headphones. **What problems is Olark solving and how is that benefiting you?** Olark made us available to our customers in as many forms as possible. For those that prefer online communication, it allows a safe and easy point of contact with freedom to speak without constraints that many chats give. You're speaking with a LIVE person - not a bot! ### 37. A must have for b2b sales **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander V. | Account Development Rep, Computer Software, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 01, 2018 **What do you like best about Olark?** It is professional, very user-friendly. A useful way of boosting b2b sales. **What do you dislike about Olark?** So far I haven't run into any cons. Every once in a while it seems the chat timeout but might be my connection. **What problems is Olark solving and how is that benefiting you?** Gives me another alternative. I can qualify potential clients and stay focus on midsize to large companies looking for our Timesheet / Project Management enterprise software while visiting our site. ### 38. Great for answering client questions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2018 **What do you like best about Olark?** I like the ease of quickly answering clients questions while logged in AND while logged off. **What do you dislike about Olark?** I haven't found anything that I don't like yet **Recommendations to others considering Olark:** Easy to use, and there's nothing more positive than avoiding losing a client over confusion - Olark makes it easy for them to ask questions and you to answer questions! **What problems is Olark solving and how is that benefiting you?** Answering clients' questions that aren't able to be answered from the information on our website. ### 39. Great chat support widget **Rating:** 5.0/5.0 stars **Reviewed by:** Phil A. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 27, 2017 **What do you like best about Olark?** Olark is simple to use and fairly unobtrusive visually (and I know you can configure the look to fit your site's motifs). It's a lightweight widget that we use for customer support on our eCommerce website. I like that it's configurable so you can have both live chat and after hours messaging. I also love the way chat logs are archived for easy reference. We have a large customer service team across several offices and it meets our needs admirably. It has a ton of integrations possible, so if you're way into Slack or Hubspot or Salesforce or whatever, you should be able to plug Olark into any of those things. Frankly, my company isn't even using it for lead gen and we probably should be. We're Hubspot fans over here and we haven't even scratched the surface with Olark and Hubspot integrations. **What do you dislike about Olark?** Honestly, I've never had any complaints about the service from either users on the site or our customer service team. **Recommendations to others considering Olark:** Obviously chatbots are all the rage now and I don't know how well Olark integrates with those since we aren't using that yet. It does integrate with Hubspot (which should have some bot features soon) and a webhook API so it might work with a chatbot but you'll have to do your research on that. We only use it with live reps and it works great. **What problems is Olark solving and how is that benefiting you?** We use Olark to provide real-time customer service via chat (and archiving of chat logs for research and training purposes) ### 40. Olark - the best chat system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 08, 2018 **What do you like best about Olark?** Olark is super easy to use and understand. My favorite extension is their shortcut feature. While chatting, you simply hit the semicolon key and all the available shortcuts will pop up. Their system is very modern and fun to use! They also have actions where you can transfer the chat to a different team member, block chatters, or tag a ticket to track issues! **What do you dislike about Olark?** I wish there was a way for an agent to send attachments. This would be super helpful to provide the best and fastest feedback for the customer. Also, there needs to be a way to change the subject of the emails they send you for the offline messages. **Recommendations to others considering Olark:** If you want a fun, easy to use and install system for your business, this is the best software you are going to find. **What problems is Olark solving and how is that benefiting you?** Immediate answers for our customers is our goal. Olark gives a targeted chat, which allows you to set up rules to pop up for specific customers. They also offer an offline version. From here the customer can submit a question and you receive an email to respond to. You can personalize the chat as well. You can change the colors, fonts and add names and pictures of your clients. I noticed that when we added a name, people stopped assuming that it was a robot. Olark also integrated with Google Analytics. This is great to see conversion rates. There is a way to email the transcript to yourself or the customer directly from the chat. Olark also has surveys. These are in real-time and the customer is notified once the chat ends. This is great to see immediate feedback. ### 41. Amazing app to allow customers to get help instantly! **Rating:** 5.0/5.0 stars **Reviewed by:** Sean L. | Freelance UX copywriter, End-user support , Public Relations and Communications, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 25, 2018 **What do you like best about Olark?** Integrates with our website and is immediate connection to problem solve or answer questions to our clients. **What do you dislike about Olark?** Sometimes there is a slight outtage and they let you know but I wish the notification were a bit bigger. **What problems is Olark solving and how is that benefiting you?** We use this daily for tech support and simple questions. Billing, tech, help articles, simple questions. Bugs and more. Customers don’t have to wait for an email to arrive and go back and forth. Mutually beneficial. ### 42. Olark Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 15, 2018 **What do you like best about Olark?** Great chat platform have use for over two years software is up-to-date and efficient between agents and the web **What do you dislike about Olark?** The lack of personal communication face to face **Recommendations to others considering Olark:** Yes **What problems is Olark solving and how is that benefiting you?** Better communication among employees ### 43. Olark a great tool for sales! **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica D. | Gerente, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 20, 2017 **What do you like best about Olark?** it is a great tool, is easy to setup and use, it has a lot of features, I like the integrations with other softwares like mailchimp,the reports are very helpful because it shows a lot of important data. **What do you dislike about Olark?** I do not like that it cannot have an integration with a bot, I would like to have a bot integrated so I can have a frecuent questions database that the boot can answer before to call to an agent. **Recommendations to others considering Olark:** It is a great tool for communications with customers and improve online sales, easy to use and easy to setup. **What problems is Olark solving and how is that benefiting you?** We solve a problem in our web chat, must of the people do not like to register in a form, so we setup olark as our contact chat, and our sales were up inmediately. ### 44. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle M. | Director Of Operations, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 26, 2017 **What do you like best about Olark?** This service has completely changed how we interact with prospective clients. There is a feature that prompts a chat with the prospect after so many minutes and has proved to be a total game changer for us. Also - to start the chat, the prospect is required to enter in a bit of personal information which allows us to capture their info and market to them again. **What do you dislike about Olark?** I do wish there was more customization available as far as the look goes. You also have to have a certain amount of users to be able to remove the Olark branding. **Recommendations to others considering Olark:** Give it a try with the free version if you are unsure. The premium features are more than worth it as well... capturing contact info, receiving an email of the transcript, additional customizations, prompt chats. I believe anything you can do increase your engagement with your prospective clients is win. Olark support is great. The chat is also very easy to use on the consumer end. **What problems is Olark solving and how is that benefiting you?** We are turning leads into prospective clients by engaging with them as soon as they visit our website. We are also able to capture their contact info and target market them once they leave the site. Our website leads have increased by ~80% just by adding the Olark chat feature. The cost is so low compared to the payout for us. **Official Response from Karl Pawlewicz:** > Hi Danielle - Thanks for the review! Probably worth noting that now you can remove the Olark branding any time you want (There's a small upcharge to do so, but it's cheaper than reaching the required number of agents). Just go here and follow the instructions: https://www.olark.com/help/whitelabel ### 45. Excellent Chat system **Rating:** 4.5/5.0 stars **Reviewed by:** Haley S. | Customer Service Assistant Manager, Retail, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 18, 2018 **What do you like best about Olark?** We are able to customize our customer experience and also that of our employees. We love having sample answers available and getting to limit ourselves to only 3 chats at a time. **What do you dislike about Olark?** There have been a lot of outages in the last few weeks. Olark support was helpful and reached out to us about the problems. **What problems is Olark solving and how is that benefiting you?** We are much more available for customers and many have said they appreciate this. ### 46. Olark, very user friendly & cost effective platform **Rating:** 5.0/5.0 stars **Reviewed by:** Quinton M. | Director Of Client Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 01, 2018 **What do you like best about Olark?** The platform is feature rich and keeps you informed of who you're communicating with. **What do you dislike about Olark?** There isn't much to dislike with the platform, but if I could change one thing, I'd add an app integration with my CRM so I don't have to have multiple browser tabs open. One for Olark & one for CRM. **What problems is Olark solving and how is that benefiting you?** General customer support from their PC or mobile browsers. End users can communicate directly with support staff to have a plethora of issues resolved; including sales information. ### 47. Great UI and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ian C. | Client Advocacy Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 28, 2017 **What do you like best about Olark?** The simplicity of the UI used as an operator, and on the viewers side is minimal but effective. **What do you dislike about Olark?** Sometimes Olark network may not be up but out of 1000 times logging in, this happens maybe 1 to 5 times. Not unreasonable. I also hope operator could send attachments. I also hope there could be a group chat feature for operators. **What problems is Olark solving and how is that benefiting you?** Quick and fast website loading allows for maximal speed when logging in as operator. 10/10 there is no issues on the viewer side of chat, where operators are able to work fast with auto prompts and commanges. ### 48. Great Integration with salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 31, 2018 **What do you like best about Olark?** Most of our chats are handled by a specific team so we don't always get to see what their day to day is like. With the sales force integration we can easily get a look into that to better assist our customers. **What do you dislike about Olark?** No major issues at the moment. If options are added in the future to further the salesforce integration that would be great. **What problems is Olark solving and how is that benefiting you?** Customer Support ### 49. Such an easy program for new chat users! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 06, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Olark?** I love how simple the system is to use and implement. It took us no time to get up and running and is such an amazing tool for our customers. Our Customers also love the quick easy solution for questions they have. If customers are on our website and have a question, they do not want any stumbling blocks on their path to purchase and this solves that issue! **What do you dislike about Olark?** We can’t easily transform a chat into our support system to create a ticket. Reporting is by extremely customizable either. **Recommendations to others considering Olark:** I highly recommend this chat program. It's extremely easy to install and the Mobile Version is clean and simple. We have DEFINITELY received our ROI out of this :) **What problems is Olark solving and how is that benefiting you?** Olark helps us answer questions in real-time in order to lessen the path to purchase. We are able to convert our customers much quicker by removing stumbling blocks. ### 50. A great chat service. **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjit M. | Digital Marketing Strategist, Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 13, 2016 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Olark?** You can customize the chat box however you choose, colors, logos, text, etc. It now has a mobile option so people on their mobile phones can chat. **What do you dislike about Olark?** Nothing at the moment. :) I started using this after a few products a few years ago and it seems to work very well. **Recommendations to others considering Olark:** A great way to be present and check in with new website visitors. **What problems is Olark solving and how is that benefiting you?** Trying to be available to potential clients when they want to chat with someone, maybe to ask a question, maybe just to get that warm and fuzzy feeling. ## Olark Discussions - [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) - 1 comment - [View Olark pricing details and edition comparison](https://www.g2.com/products/olark/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-09-21+20%3A23%3A35+-0500&secure%5Bsession_id%5D=cb128fad-e0e7-4d69-aec1-26ddef20e932&secure%5Btoken%5D=02ee4a31de923eb73f0f229a7cc5d5166bd5284113ab83951d7c67f9e81acd27&format=llm_user) ## Olark Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top Olark Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,746 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (787 reviews)