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Olark Reviews & Product Details

Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready.

Seller

Olark

Discussions

Olark Community

Languages Supported

Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa

Overview by

Ben Congleton

Pricing

Pricing provided by Olark.

Olark Live Chat

$17

per month

View More Pricing Information

Top-Rated Alternatives

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Olark Media

This is how the chat box appears to visitors on your site. Color, text and operator avatars can all be customized. Also shown here - Olark's post chat survey, so visitors can rate their interaction with your business.

Olark provides you with data on your operator performance, based on post chat surveys from your visitors. Reports give you a quick look at operator performance and let you click into specific conversations that need deeper review.

Every conversation is recorded in your Transcripts dashboard. This makes it easy to recall customer information, evaluate operator performance, and use good conversation for onboarding/training. Olark can also send transcripts to any CRM for better lead tracking.

Shortcuts are one of the best time saving features in Olark. Shortcuts allow you to create canned responses ahead of time, and allow your team to quickly recall these answers in the course of a conversation using hot keys.

Olark Demo - The Olark Operator Dashboard

This is the dashboard your team will use when talking to customers. It shows helpful information in real-time, such as the visitor's name, email and approximate location; browser and OS type; whether they're a returning customer; and what pages they've visited on your site. The left side of the d...

Olark can be programmed to send automated messages based on a visitor's activity. Want to send a customer a message if they sit on your checkout page for more than 30 seconds? Olark Targeted Chat Rules make it happen.

Olark Reviews (223)

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Verified User in Computer Software

Mid-Market (51-1000 emp.)

3/21/2018

"Olark is pretty good"

4.5/5

What do you like best about Olark?

I like the fact that Olark is nice and simple to setup !! Review collected by and hosted on G2.com.

What do you dislike about Olark?

It could do with more integration with other products Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

12/1/2023

"Olark is easy to use and has many features."

5/5

What do you like best about Olark?

Ease of use

Ease of implementation

Surveys after customer service chats

Customer support is helpful

Chatbot feature Review collected by and hosted on G2.com.

What do you dislike about Olark?

I don't know of any downsides.

Settings are need a little more fine-tuning. Review collected by and hosted on G2.com.

Devin C.

Owner

Small-Business (50 or fewer emp.)

7/23/2022

"Chat Platform for Small Business Websites"

4/5

What do you like best about Olark?

Olark offered the basic features that you'll need for your business to start chatting with customers on your website. It has an easy-to-use interface. Chat is another avenue to engage with customers who are not willing to call or email. Review collected by and hosted on G2.com.

What do you dislike about Olark?

It was disappointing that there isn't a mobile app to use to capture chats when away from the computer and the options are very limited. I really think that a major milestone would be to have an app where agents can respond to customers or perspective customers when not at their workstations. Review collected by and hosted on G2.com.

What problems is Olark solving and how is that benefiting you?

Olark was a chat platform recommended to us by someone with a small business. They said not having chat could result in lost customers. I never knew how many people would rather chat with an agent instead of calling or emailing until I saw it for myself. We captured a lot more leads when it was active. Review collected by and hosted on G2.com.

Jayanth R.

Project Manager

Insurance

Mid-Market (51-1000 emp.)

4/7/2023

"Olark chat was easy to configure & use"

3/5

What do you like best about Olark?

- Simple chat Setup

- Teams feature

- Business hours Review collected by and hosted on G2.com.

What do you dislike about Olark?

- Lack of advanced features

- Fewer integrations Review collected by and hosted on G2.com.

Derek V.

Support Development Program

Mid-Market (51-1000 emp.)

11/30/2021

"Simple and easy interface for working with customers"

4/5

What do you like best about Olark?

I really like just how simple and easy it was to pick up and use. We didn't have to have a long training on how to use the software, you just start using it. I also like how you could create custom responses in the software to make things easy. Review collected by and hosted on G2.com.

What do you dislike about Olark?

We would put a limit on how many users you could connect to at once, and sometimes that wouldn't work correctly so you would have multiple users you are trying to talk with at the same time. That was really the only issue I had. Review collected by and hosted on G2.com.

Recommendations to others considering Olark:

Set up shortcuts so you can respond super fast. Like if you have a greeting always, do a shortcut of that so you just have to type :greeting instead of a long paragraph. Review collected by and hosted on G2.com.

What problems is Olark solving and how is that benefiting you?

We are a support team so we are solving issues over chat with Olark. It's a great interface to help users in a low stress environment where they can just easily chat with us. Review collected by and hosted on G2.com.

Celina P.

Freelance Photographer

Small-Business (50 or fewer emp.)

11/28/2021

"Easy communication with your users/customers."

5/5

What do you like best about Olark?

I loved being able to connect instantly with our customers and answer their questions and assist them with their support immediately. It made things seem more personable and put names to our customers who use our products. It allowed us to help and get instant feedback. Review collected by and hosted on G2.com.

What do you dislike about Olark?

There were times it would display me as offline or away, which I wasn't, so that would become a bit of an issue, but besides that, the chat itself was easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering Olark:

Using Olark can cause no harm, but more so do good. Allow you to connect and solves your customer problems, and also make things feel more personable for both parties. Review collected by and hosted on G2.com.

What problems is Olark solving and how is that benefiting you?

Chatting directly with our customers and solving any issues or questions they may have regarding our products. Being able to connect with almost immediately and solving problems instantly was always big plus. Review collected by and hosted on G2.com.

Amanda B.

Office Assistant

Small-Business (50 or fewer emp.)

12/17/2021

"Great Way to Communicate with our Customers"

5/5

What do you like best about Olark?

I love how easy this service makes it for our customers to contact us. Review collected by and hosted on G2.com.

What do you dislike about Olark?

Nothing, I don't dislike anything about Olark. It works really well for us. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

8/1/2021

"Free trial is great for online events"

4/5

What do you like best about Olark?

Olark is extremely easy to install and simple to use. We have used for online events during COVID and I was able to train different volunteers on how to manage the chat feature through Olark easily. Love that they make a free trial available. Review collected by and hosted on G2.com.

What do you dislike about Olark?

I wished I could put the chat on one page on our website, but it seems like you have to do all or nothing. We use Squarespace, so I'm not sure if it's that specific integration only. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Small-Business (50 or fewer emp.)

12/8/2021

"Serviceable Live Chat Program"

3.5/5

What do you like best about Olark?

Being able to assign an agent as accepting or not accepting new chats, with the automatic email notification of chats when no one is available to take them Review collected by and hosted on G2.com.

What do you dislike about Olark?

It's a little boxy and customization is not very intuitive Review collected by and hosted on G2.com.