Nutshell Reviews & Product Details

Founded in 2010, Nutshell is an all-in-one sales, marketing and engagement platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software. If you're aiming to boost revenue, streamline your sales process, or craft engaging marketing messages, Nutshell could be the solution. Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price. In 2024, Nutshell introduced Nutshell Marketing and Nutshell Engagement. Nutshell Marketing helps businesses create compelling email campaigns and landing pages to drive audience engagement, while Nutshell Engagement connects you with leads and customers throughout the sales journey via web chat and text messaging. Nutshell also integrates with popular tools like Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers a mobile version, allowing sales reps to create, search, and edit contact information while in the field. Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability. Nutshell has been honored as a "Leader" in G2's Grid® Report for CRM every quarter since Fall 2020.

Product Website

Seller

Nutshell

Discussions

Nutshell Community

Languages Supported

English

Overview by

Andy Fowler (Building growth software at Nutshell)

Pricing

Pricing provided by Nutshell.

Sales Foundation

Starting at $13.00

1 user Per Month

View More Pricing Information

Nutshell Integrations

(83)

Verified by Nutshell

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Nutshell Media

Automate your sales process. Design and execute a sales process that reduces time-wasting tasks and helps your reps know what to do at every moment. Specify the actions and follow-ups that need to happen from initial qualification through final negotiations, and accurately measure the impact o...

Find every contact, customer and conversation. Nutshell is the most flexible CRM for sales reps, offering four ways to view and manage your pipeline. List view, Map view, Chart view and Board view (drag-and-drop) let you decide how to work your deals, save views and share with your team.

Report on your performance. Nutshell’s easy-to-use, customizable reports give you at-a-glance insight into your business, so you can measure performance and pinpoint areas for improvement. Download presentation-ready charts and view “snapshots” of your business at different points in time so y...

Automate your email outreach. Whether you need to contact one prospect or a long list of them, Nutshell’s email templates, personal email sequences, and marketing software integrations help you stay at the top of your buyers’ inboxes with a fraction of the effort.

Find every contact, customer, and conversation. Nutshell is your company’s central repository for customer knowledge. Store all your contact details, call notes, and email conversations in one place so everyone on your team can quickly access them.

Catch your buyers’ attention at every stage of the funnel with beautifully designed marketing emails. Nutshell Marketing seamlessly connects to your CRM data so you can target custom audiences in a snap and manage all your outreach out of a single tool.

Nutshell is the best B2B Next Action Selling CRM on the market. Start a free trial to find out why.

See how easy it is to build a Sales Pipeline with Sales Automation in Nutshell.

Nutshell syncs seamlessly with Google and Microsoft to make sharing emails and calendar events back and forth a breeze.

Improve your team's efficiency and outcomes with Nutshell's email automation features.

Learn about the exciting product updates from 2024 and unveil our plans for Q1 2025

Official Downloads

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Patrick V.

Project manager

Small-Business (50 or fewer emp.)

5/2/2025

"Intuitive CRM that streamlines sales and improves team coordination"

4/5

What do you like best about Nutshell?

What I appreciate most about Nutshell is its user-friendly interface that makes onboarding new team members easy and ensures a clear overview of the sales pipeline. The reporting is clean, the automations are helpful, and integrations with tools like Google Workspace and Mailchimp work seamlessly. We especially value their responsive and helpful customer support team. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

At times, we’d like more flexibility in customizing reports and filters, especially for more advanced analytics needs. Additionally, some parts of the interface are not fully localized, which can be a barrier for teams not working in English. Review collected by and hosted on G2.com.

What problems is Nutshell solving and how is that benefiting you?

Nutshell helps us centralize all our sales and customer interactions in one place, which significantly reduces communication gaps between team members. We’ve streamlined lead tracking, improved follow-ups, and boosted our email campaign efficiency thanks to the built-in email marketing and tracking tools. It also saves us time by integrating smoothly with Google Workspace and other tools we use daily. Review collected by and hosted on G2.com.

Response from Jewell July of Nutshell

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Thank you for sharing your positive review of Nutshell, Patrick! We're glad Nutshell is helping you see into the health of your sales pipeline, reduce communication gaps, and automate tasks to put more time in your week!

I also appreciate your feedback about customizing reports and filters and I've shared it with our product team. We're always working to make Nutshell the best CRM for our customers, and we'll consider your suggestions in future updates.

All the best,

Jewell from Nutshell

Verified User in Airlines/Aviation

Small-Business (50 or fewer emp.)

7/17/2025

"Nutshell Makes CRM Simple and Smart"

4.5/5

What do you like best about Nutshell?

We’ve been using Nutshell for our CRM needs, and we absolutely love how it works! The interface is clean, intuitive, and makes managing our pipeline incredibly easy.

One of our favorite features is the Map View CRM, which gives us a clear visual of where our leads and customers are located—perfect for territory planning and targeted outreach.

The automation tools are another game-changer, helping us save time on repetitive tasks and ensuring nothing falls through the cracks. Overall, Nutshell has streamlined our workflow and made our sales process much more efficient. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

The main drawback is the price, as it can feel a bit high compared to some other CRMs. That said, they do offer flexible options and plans, which helps. Another feature we’d love to see in the future is built-in LinkedIn integration for smoother prospecting and relationship management. Review collected by and hosted on G2.com.

Response from Jewell July of Nutshell

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Thank you for sharing your positive review of Nutshell! We're glad to hear how Nutshell is helping you manage your pipelines, execute targeted outreach, and automate your workflows!

I appreciate your feedback regarding a LinkedIn integration, and will pass it along to our product development team.

All the best,

Jewell from Nutshell

Verified User in Media Production

Mid-Market (51-1000 emp.)

7/17/2025

"Seamless experience with excellent back end support"

4/5

What do you like best about Nutshell?

Nutshell is super user-friendly and easy to onboard new team members. The interface is clean, intuitive, and doesn’t require a lot of training to navigate. I really like how customizable the pipeline stages are, and the reporting tools are solid without being overly complicated. It keeps our team aligned and helps us stay organized without feeling overwhelming. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

It’s a bit limited when it comes to integrations—especially compared to some larger CRMs. I also find the email automation features a bit clunky, and it would be great to have more flexibility with task management or notifications. Some of the reporting lacks depth if you want to drill down beyond the basics. Review collected by and hosted on G2.com.

What problems is Nutshell solving and how is that benefiting you?

Nutshell is helping us solve the problem of staying organized and aligned across our sales process. It centralizes all our contacts, communication, and pipeline stages in one place, so nothing falls through the cracks. This has improved our follow-ups, made tracking deals easier, and helped our team collaborate more efficiently. As a result, we’re saving time and closing deals more consistently. Review collected by and hosted on G2.com.

Response from Jewell July of Nutshell

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Thank you for sharing your positive review of Nutshell! We're glad to hear how Nutshell is helping you keep your team organized, centralizing your contacts, and improve follow-ups to make collaboration and deal tracking easier!

All the best,

Jewell from Nutshell

Verified User in Mechanical or Industrial Engineering

Small-Business (50 or fewer emp.)

4/4/2019

"Avoid at all costs. There are much better options."

0/5

What do you like best about Nutshell?

I really can't say there is anything unique or groundbreaking. Most everything is just okay. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

The software is loaded with glitches and errors. If you want to download backup data, it can take over a month. Review collected by and hosted on G2.com.

Recommendations to others considering Nutshell:

Spend time with the set-up to customize it to your business. Review collected by and hosted on G2.com.

What problems is Nutshell solving and how is that benefiting you?

We are no longer using Nutshell due to how problematic it is, many errors and functionality issues, and how much it has negatively impacted our operations. Review collected by and hosted on G2.com.

Jahz D.

Sales consultant

Small-Business (50 or fewer emp.)

9/23/2025

"Easy to navigate"

4/5

What do you like best about Nutshell?

What I like best about nutshell is how easy it is to use and customize. It keeps all my leads, pipelines, and communications in one place, which makes staying organized so much easier . Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

A littleHarder to navigate on cell phone. Name doesn’t always pop up when entering on search bar. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos

12/18/2025

"It is a great platform to organize everything that we need as company."

5/5

What do you like best about Nutshell?

I love how organized and practical the platform is. It's very practical for those who need all the details; you can find everything there. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

Sometimes we have some errors in the tags that occur due to system failure, but I think it's something simple to fix. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

1/30/2026

"Nutshell has been a game changer!"

4.5/5

What do you like best about Nutshell?

Nutshell allows me to keep track of all my leads and helps me organize them so no one is missed! Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

Some of the terminology isn't clear at first but once you get into the program and get used to it.... no problems. Review collected by and hosted on G2.com.

Verified User in Construction

12/18/2025

"Customer Communication Rockstar!"

4/5

What do you like best about Nutshell?

Tracking all communication between employees and customers. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

Some small technical issues, but their support crew works on them immediately. Review collected by and hosted on G2.com.

What problems is Nutshell solving and how is that benefiting you?

Nutshell has been a great CRM for our team at Main Executive, giving everyone from sales to scheduling full visibility into customer history from estimates through completed work and long-term follow-ups. Their support team was also responsive and followed through to resolve a mobile app issue we experienced early on. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

10/30/2025

"Easy Collaboration"

4.5/5

What do you like best about Nutshell?

Its simple to use, and straightforward. It integrates email and other platforms directly, making it easy to see responses from clients in one place. It also allows for a more collaborative sales process, as you can easily see which tasks your colleagues have completed and see their communication too. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

It does not make it easy to log repeat customer transactions, membership/subscription based services. Review collected by and hosted on G2.com.

Dan A.

Senior Consultant, Board of Directors

Telecommunications

Small-Business (50 or fewer emp.)

4/4/2019

"Great for SOHO business"

4.5/5

What do you like best about Nutshell?

SaaS is great, easy to tell me what I need to do next and all in one, which also let's me share with a few coworkers. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

I'd like to use the triggers as a basic plan Review collected by and hosted on G2.com.