--- title: Nutshell Reviews meta\_title: 'Nutshell Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1443 reviews by the users' company size, role or industry to find out how Nutshell works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1443 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Nutshell Reviews & Product Details Visit Website Founded in 2010, Nutshell is an all-in-one sales, marketing and engagement platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software. If you're aiming to boost revenue, streamline your sales process, or craft engaging marketing messages, Nutshell could be the solution. Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price. In 2024, Nutshell introduced Nutshell Marketing and Nutshell Engagement. Nutshell Marketing helps businesses create compelling email campaigns and landing pages to drive audience engagement, while Nutshell Engagement connects you with leads and customers throughout the sales journey via web chat and text messaging. Nutshell also integrates with popular tools like Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers a mobile version, allowing sales reps to create, search, and edit contact information while in the field. Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability. Nutshell has been honored as a "Leader" in G2's Grid® Report for CRM every quarter since Fall 2020. * * * Product Website Nutshell Seller [Nutshell](https://www.g2.com/sellers/nutshell) Discussions [Nutshell Community](https://www.g2.com/products/nutshell/discuss) Languages Supported English Solution Type All-in-One Overview by Andy Fowler (Building growth software at Nutshell) Show More ## Pricing Pricing provided by Nutshell. ### Sales Foundation Starting at $13.00 1 user Per Month [ View More Pricing Information ](https://www.g2.com/products/nutshell/pricing) ## Nutshell Integrations (75) What do users say about integrations? 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.com ](https://www.g2.com/products/wordpress-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WorkOS ](https://www.g2.com/products/workos/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WPforms ](https://www.g2.com/products/wp-mail-smtp-pro-wpforms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WPForms ](https://www.g2.com/products/wpforms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wufoo ](https://www.g2.com/products/wufoo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Xero ](https://www.g2.com/products/xero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 6/10/2026 "Poor Support" 0/5 What do you like best about Nutshell? It appeared easy to use at the beginning. Review collected by and hosted on G2.com. What do you dislike about Nutshell? AI help desk , human help desk and training videos are very poor. It’s the number one reason we are switching vendors because it makes it difficult to complete the various tasks. Review collected by and hosted on G2.com. What problems is Nutshell solving and how is that benefiting you? How to keep track of our potential client interactions with ease. They have not met this need. Review collected by and hosted on G2.com. Show More Response from Will Gordon of Nutshell [Editedit](https://www.g2.com/survey_responses/nutshell-review-12945601/official_response/edit) We're sorry to hear that you've had this experience. Would you mind emailing as at growth@nutshell.com to give us more specifics on where we failed you on the support end? Even if we can't make it better for you, we'd like to know where we've fallen short so that we can improve for our future Nutshell users. Current UserValidated ReviewerSource: Organic AN Verified User in Health, Wellness and Fitness 12/17/2025 "Very disappointed in platform" 0/5 What do you like best about Nutshell? There is not much I can say I liked due to the complications with the system Review collected by and hosted on G2.com. What do you dislike about Nutshell? The inability for automations in regards to outside platforms was nonexistent. Pipelines would not be automated to website form submissions and therefore every client who came into the platform had to manually have an email drip sequence added to their contact. There was major inconsistencies between what was on the lead page versus the persons page. You had to jump between the two to make sure emails were sent and read. It was very clunky and inconsistent and messy. The email templates were superbasic and did not have a true professional look. Review collected by and hosted on G2.com. What problems is Nutshell solving and how is that benefiting you? None. we had to leave and go to hubspot Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") UM Verified User in Mechanical or Industrial Engineering Small-Business (50 or fewer emp.) 4/4/2019 "Avoid at all costs. There are much better options." 0/5 What do you like best about Nutshell? I really can't say there is anything unique or groundbreaking. Most everything is just okay. Review collected by and hosted on G2.com. What do you dislike about Nutshell? The software is loaded with glitches and errors. If you want to download backup data, it can take over a month. Review collected by and hosted on G2.com. Recommendations to others considering Nutshell: Spend time with the set-up to customize it to your business. Review collected by and hosted on G2.com. What problems is Nutshell solving and how is that benefiting you? We are no longer using Nutshell due to how problematic it is, many errors and functionality issues, and how much it has negatively impacted our operations. Review collected by and hosted on G2.com. Show More 12/18/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Mid-Market (51-1000 emp.) 10/11/2024 "Previous Nutshell customer" 1/5 What do you like best about Nutshell? Easy to import contacts and new information. Review collected by and hosted on G2.com. What do you dislike about Nutshell? Not user friendly, difficult to track, no mapping feature, clunky dashboards/tracking. Review collected by and hosted on G2.com. What problems is Nutshell solving and how is that benefiting you? CRM Review collected by and hosted on G2.com. Show More Response from Jewell July of Nutshell [Editedit](https://www.g2.com/survey_responses/nutshell-review-10363128/official_response/edit) We're sorry to hear about your negative experience with Nutshell and appreciate you bringing your concerns to our attention. We're always looking to make Nutshell the best CRM, and your experience isn't what we want for our customers. If you're looking for more information on tracking leads in Nutshell and using our mapping feature and dashboards, these support articles have some helpful steps for making the most of Nutshell: https://support.nutshell.com/en/articles/8428940-maps-in-nutshell-view-people-companies-and-leads-on-a-map, https://support.nutshell.com/en/articles/8429097-how-to-use-the-dashboard. Our support team would be happy to share more information about your specific needs and provide assistance to resolve any further issues. You can contact them here: https://support.nutshell.com/en/articles/8428991-contact-nutshell-support. Sincerely, Jewell from Nutshell Validated ReviewerIncentivizedSource: Seller invite DE Danel E. Product Development Manager Government Relations Mid-Market (51-1000 emp.) 1/16/2024 "Affect user experience" 0/5 What do you like best about Nutshell? Nutshell's less user friendly interface and template options make it hectic to manage leads, relationships and communications. The integrations and clear visualizations needs to be provided by Nutshell. Review collected by and hosted on G2.com. What do you dislike about Nutshell? I don't like the integration opportunities Nutshell provides, with Intercom. It consumes us an amount of time by the need to duplicate our work and notes. There are some limitations; the customization options need to prove useful for our industry and business type. Review collected by and hosted on G2.com. What problems is Nutshell solving and how is that benefiting you? One issue is the customization options for the interface, which restrict users from personalizing and tailoring the platform to their needs. The mobile app occasionally experiences glitches that cause frustration and hinder productivity. Review collected by and hosted on G2.com. Show More Response from Jewell July of Nutshell [Editedit](https://www.g2.com/survey_responses/nutshell-review-9117126/official_response/edit) We're sorry to hear about your negative experience using Nutshell, Danel, and want to help make it right. Besides our native integrations, we also offer thousands of integrations through Zapier, which you can browse here: https://www.nutshell.com/integrations-category/zapier. We hope you can find the integrations you need to help your team streamline your workflows and save time. And our support team would love to help you connect your tech to Nutshell and tailor the platform to your needs. You can contact us here for more assistance: https://support.nutshell.com/en/articles/8428991-contact-nutshell-support. We hope we have the chance to improve your experience. Sincerely, Jewell from Nutshell Validated ReviewerIncentivizedSource: G2 invite ![Corry F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corry F.") CF Corry F. Small-Business (50 or fewer emp.) 11/10/2023 "ok, but degrading" 1/5 What do you like best about Nutshell? good amount of capabilities, follow up emails Review collected by and hosted on G2.com. What do you dislike about Nutshell? things go wrong like Yahoo/aol tag nutshell as a spamming element, and nutshell trys to pretend that they can just fix the issue and NOT share it with their users. So for days we are trying to figure out what went wrong with our email servers. That is a real shitty decision. lost us thousands of dollars. Review collected by and hosted on G2.com. What problems is Nutshell solving and how is that benefiting you? crm Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 7/27/2023 "Thoughtless Product Design" 0/5 What do you like best about Nutshell? Good Chat Support Basic CRM capabilties Nothing much else Review collected by and hosted on G2.com. What do you dislike about Nutshell? Where do I start. Seems like they lived in a cave while designing the product. There are so many fundamental mistakes. Can't export first name last name. Can't mass update variables. Deduping is pathetic. Can't update fields without opening the contact. The drip sequences practically uneditable. The data base of templates if pathetic. And the list goes on.... It is not even worth my time to talk about them. I use it only because it is hart to switch and no body gave proper reviews. Copper is so much better. So is streak and hubspot. I am so frustrated this garbage. Review collected by and hosted on G2.com. What problems is Nutshell solving and how is that benefiting you? I am planning to change. So they are not doing anything for me. I have the pro version and the marketing system. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Investment Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Management") AI Verified User in Investment Management Small-Business (50 or fewer emp.) 3/1/2021 "Nightmare" 0/5 What do you like best about Nutshell? There is nothing positive to say about a product that is constantly down. Review collected by and hosted on G2.com. What do you dislike about Nutshell? It regularly takes 30-60 minutes to complete basic processes such as importing 10 Leads and seconding 20 emails. There is no issue with my email as I can send things from my Outlook no problem. My internet connection is fine and I can access any other website. I signed up for Nutshell because their customer support was supposed to be live during business hours but they are repeatedly away when I have mission critical issues to resolve. I don't have hours out of my day to wait for them or wait for their product to work. There are clearly serious issues on the backend of their architecture. Oh, and their Android app is useless and they don't even seem to know it because they only care about their Apple app. This is a typical "SMB-focused product" that treats SMBs as second-class and not deserving of mission critical services. Review collected by and hosted on G2.com. Recommendations to others considering Nutshell: Find another vendor. Review collected by and hosted on G2.com. What problems is Nutshell solving and how is that benefiting you? I haven't solved any problems with Nutshell. They have just created problems for me. Review collected by and hosted on G2.com. Show More Response from Kristen Gray Psychas of Nutshell [Editedit](https://www.g2.com/survey_responses/nutshell-review-4627315/official_response/edit) Hi there! Thanks for taking the time to review Nutshell. My team and I take extensive measures to ensure a best-in-class experience for professionals like you and I am so disappointed to hear about your experience. This comment was left anonymously, but I would love to get in touch with you to learn more about what went wrong. Are you able to send an email to support@nutshell.com so I can help? To receive updates about Nutshell performance, you can visit status.nutshell.com. Nutshell downtime is rare and has not occurred in the past 90-days. By the way, Nutshell's data migration experts offer a white glove import service to take the headache of importing off your plate. The best part? It is free of charge for paid and in-trial customers. Thanks again for taking the time to connect--I look forward to helping you! Kristen [See how Nutshell improved](https://support.nutshell.com/hc/en-us/articles/360010813434-Need-help-importing-your-data-) 3/1/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 7/30/2020 "Text support dysfunctional for sole Proprietors" 0.5/5 What do you like best about Nutshell? Fairly good appearance. It seems to be built with small business in mind. Review collected by and hosted on G2.com. What do you dislike about Nutshell? Tech support did not do its job. Follow Through was very poor. Over-promised and under-delivered. Review collected by and hosted on G2.com. Recommendations to others considering Nutshell: Try Bigin by Zoho, Bitrix 24, etc. Review collected by and hosted on G2.com. What problems is Nutshell solving and how is that benefiting you? The tech support was so poor that I was unable to truly test out its functionality. Review collected by and hosted on G2.com. Show More 8/4/2020 Validated ReviewerSource: Organic ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Vice President - Underground Infrastructure Services Environmental Services Mid-Market (51-1000 emp.) 4/12/2019 "Very Clumsy, too oriented around Apple and Google" 1/5 What do you like best about Nutshell? I do appreciate the scheduled activities feature within the program. Review collected by and hosted on G2.com. What do you dislike about Nutshell? Business Card Scanner does not work. Reached out to customer support and received ZERO support on the matter. I don't care for the lack of sync with MS Outlook Exchange. The BCC to capture emails reminds me of when I had a Commodore 64. Review collected by and hosted on G2.com. Recommendations to others considering Nutshell: If you are a company married around MS Exchange for your email and calendar, this is not the product for you. Review collected by and hosted on G2.com. What problems is Nutshell solving and how is that benefiting you? Client contact management and lead tracking. Review collected by and hosted on G2.com. Show More Response from Kristen Gray Psychas of Nutshell [Editedit](https://www.g2.com/survey_responses/nutshell-review-2087932/official_response/edit) Thanks for taking the time to review our CRM, David! We are pleased to learn Nutshell is helping you stay on top of your contact and lead management. It looks like my team has exchanged several emails with you in the past to help you customize your reports, though we have not yet had the opportunity to troubleshoot your business card scanner. Are you sending your questions to support@nutshell.com or taking advantage of our free customer support phone line? (888) 336-8808. Thousands of our customers rely on our business cards canner every day, and it's important to us that this is working correctly for you. Someone on our team will be reaching out to you shortly. Thanks again for letting us know how we can help! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Nutshell? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Nutshell ](https://www.g2.com/products/nutshell/discussions/new) ![Craig K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Craig K.") CK Craig Kazda • Last activity over 2 years ago What integration options have you found that work best for Nutshell? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/51717-what-integration-options-have-you-found-that-work-best-for-nutshell) ![Francisco V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francisco V.") 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