We need a way of posting to everyone and it notify users. We use this for research and without being able to pose a new question, we are very limited in our research.
Users need to be notified when Public Comments are made on an idea they created, commented on, or voted on.
I need to be able to search by Jira ticket number. Having an integration is great but not being able to search by the Jira Ticket number from the admin view makes it hard to find a certain ticket.
As an admin, I need to know what ideas I’ve responded to without having to go through every single ticket. There may be a new comment with an idea that could be helpful to my research or there may be an idea someone has posted that needs my attention but without going through them one by one, I don’t know this.
The integration with Jira needs to break out the number of users and the title. This would help when we have to export our backlog in Jira to see how many people voted on an idea in UV. Right now, we have to manually type this for hundreds of tickets.
When an employee shares an idea from a client, I need it to show the client’s name. I don’t want clients seeing employees' names posting complaints. It is very unprofessional.
Users would like to subscribe and get notifications when someone posts a new idea to a particular category and have no way of doing this. This helps internal team members and external clients who only work in certain areas and want to know when someone posts an idea for the category that fits their job.
I need to have an admin per Forum. In order to be an admin of a particular forum, you have to be an admin for everything now. That does not work organizationally.
Even though the support group is great, it’s only emailing support. Being able to pick up the phone when there’s a problem would be so helpful.
It’s way too easy to click in out of the screen you’re in when you’re replying to an idea from the admin panel and lose all your progress.
We need the ability to archive or deactivate old tickets that haven’t had x number of votes in a certain time. I do not want to delete them but I also do not want to move them to a different Public Status that the users still can see but no longer vote on. I want the history and the ability to activate it again if I choose to. Review collected by and hosted on G2.com.