--- title: UserVoice Reviews meta_title: 'UserVoice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 243 reviews by the users' company size, role or industry to find out how UserVoice works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 243 scale: '5' date_modified: '2026-06-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # UserVoice Reviews **Vendor:** UserVoice **Category:** [Idea Management Software](https://www.g2.com/categories/idea-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 243 ## About UserVoice UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued. ## UserVoice Pros & Cons **What users like:** - Users appreciate the **effective feedback management** of UserVoice, enhancing customer satisfaction and loyalty through actionable insights. (10 reviews) - Users appreciate the **user-friendly interface** of UserVoice, enabling seamless navigation and efficient data management. (8 reviews) - Users value UserVoice for its **powerful features** that enhance customer feedback management and boost satisfaction. (7 reviews) - Users commend the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and satisfaction. (6 reviews) - Users find the **excellent features** of UserVoice enhance customer feedback management, boosting satisfaction and loyalty effectively. (6 reviews) - Users value the **intuitive idea management** features of UserVoice, enhancing feedback collection and boosting user engagement effectively. (6 reviews) - Features (5 reviews) - Users find UserVoice to be **intuitive and easy to navigate** , making it accessible for all technical skill levels. (5 reviews) - User Interface (5 reviews) - Customer Insights (4 reviews) **What users dislike:** - Users find a **lack of features** in UserVoice, particularly in traceability, integrations, and advanced reporting capabilities. (3 reviews) - Users find the **complex usability** of UserVoice challenging, requiring significant understanding to navigate its features effectively. (2 reviews) - Users find UserVoice to be **expensive** , especially for smaller organizations, despite its overall value. (2 reviews) - Users find **duplicate feedback issues** in UserVoice problematic, leading to confusion about user needs and product direction. (2 reviews) - Users find the **learning curve steep** for advanced features, requiring significant understanding to use effectively. (2 reviews) - Users express a need for **limited reporting** and analytics capabilities, impacting their ability to generate insights effectively. (2 reviews) - Users find **navigation difficult** in UserVoice, especially when managing large product portfolios and ideas. (2 reviews) - Users find the **search difficulty** in UserVoice challenging, especially when dealing with a large portfolio of ideas. (2 reviews) - Steep Learning Curve (2 reviews) - Bug Issues (1 reviews) ## UserVoice Reviews ### 1. Great tool to manage development and hot topics **Rating:** 5.0/5.0 stars **Reviewed by:** Tim L. | Contracts Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** I like the user engagement statistics and the side bar feature so that you can link a client idea easily via the platform they used. It makes things easier for capturing the correct names and emails. Being able to link to another webpage or to our slack system is also a really great idea - this helps us manage uservoice even when we do not have it opened up. **What do you dislike about UserVoice?** There is nothing that I dislike about uservoice. Everything on the website is great and it is easy to navigate. **What problems is UserVoice solving and how is that benefiting you?** We are using uservoice to manage development ideas for our software. The voting system is a great tool as it allows us to discover which ideas are the most popular between our clients. ### 2. User friendly, easy to use tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about UserVoice?** Easy to use fastest way to connect directly with the end user. end user can provide feedback on the fly. it can be embedded with your application in no time hassle free SSO for seamless use of the product. Useful Dashboards to keep an eye on the overall perspective of the customer on your product **What do you dislike about UserVoice?** no SLA enabling mechanism, on breach of SLA it should trigger notifications for escalations. mapping of "idea status" to team responsible for action is not available. **Recommendations to others considering UserVoice:** Easy to use and set up, no need to be techie to start using it. find ways for better end user participation to realize profit/benefit early. don't overthink keep the content simple and easy to use for the end-user **What problems is UserVoice solving and how is that benefiting you?** Direct connect with the end users and crowd sourcing ideas for improvement. Now we are getting the prioritized list of enhancement which we should focus which will improve CSAT and focused investment on the desired product. ### 3. Solid product, stellar support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about UserVoice?** We use UserVoice to collect and share customer feedback (new feature requests). I love the contributor sidebar, which makes it extremely easy to file new feedback on the go. We also surface UV insights in a Slack channel, which allows the entire company to see what customers are saying at any given time. Sometimes these Slack notifications turn into threads of highly productive conversation that lead to even better ideas. Also, the support team is awesome! The few times I've had to reach out, the team has been extremely responsive and quick in resolving my issues. **What do you dislike about UserVoice?** I personally don't use the native reporting section of the UV web app very much. If it were more robust/configurable, I might find myself there more often. What exactly would I like to see there though? Not 100% sure. **Recommendations to others considering UserVoice:** If you're looking for a tool to help centralize your customer feedback, you've come to the right place. The web app may not be the most intuitive, but it gets the job done, and the team is extremely supportive. **What problems is UserVoice solving and how is that benefiting you?** As mentioned above, we use UserVoice as a central hub where the entire organization collects customer feedback and logs new feature requests. This helps us prioritize our product roadmap and build what's important for our users. ### 4. Perfect for collecting user feedback! Good bye Spreadsheet **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2020 **What do you like best about UserVoice?** Simple web UI, sometimes deceptively simple, there's some initial overhead in ensuring that people use it properly and don't create duplicates. To that point, it has a great feature of searching existing Requests whilst you type in your new one. This makes a big difference and it's great to get rid of that Spreadsheet that no one cares about or the bottomless pit JIRA project which worked as a stop gap! **What do you dislike about UserVoice?** The Admin interface is not as intuitive as the Web portal but this is a minor point. Overall I'd recommend it! **What problems is UserVoice solving and how is that benefiting you?** Prioritization of Field requests for a rapid growth company is a challenge. Quantifying the impact of adding new features is a challenge. You have the Big spend Customer that wants a specific feature or a feature that satisfies a number of smaller customers, which one do you work first? It also allows for better comms between field, product and engineering teams ### 5. A gateway to product focused roadmapping from a non product team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2020 **What do you like best about UserVoice?** Third party integrations with non-product tools such as Zendesk. Allows gateway of information from customer incidents to flow into Product more directly. **What do you dislike about UserVoice?** Not necessarily intuitive given the number of integrated tools that go into using UserVoice. For instance, as a Cusomer Success focused Product Operations Manager, I am intimately familiar with Zendesk (and Clubhouse -- given that's what engineering uses). We currently lack any elegant Clubhouse flows, so really, only Zendesk is my real gateway into UserVoice. We also leverage Salesfoce a significant amount to detail our accounts in UserVoice -- but that is not something I use as that's more sales focused. As a result, I sometimes trip over trying to associate dollar amount values to issues I link from Zendesk -- and it is difficult for some of these priorities to easily bubble up when there are mismatces. For instance, I had one customer that would have been one of our top 20 customers in terms of revenue with a pretty significant blocking issue. However, the company recently rebranded and had a different email domain. Because their Salesforce account was not updated to associate this new domain, adding feedback for the user did not really reflect the dollar amount, since the company name associated a different email domain. If it was possible to have a bi-directional integration where I could do something like update emails or other miscellaneous information with Salesforce accounts from within UserVoice, that would be a huge boon for my needs as a Product Operations Manager. **What problems is UserVoice solving and how is that benefiting you?** Primarily I am able to associate dollar amount values to issues more easily. Rather than saying "a lot of our top customers" are having an issue, by linking our top customers against actual issues or feature requests, I am able to more readily justify it to Product. Similarly, being able to group as well. Rather than simply having "a lot of customers", I can easily group issues together not only to show the breadth of impact to our customer base, but have a comprehensive list of customers to reach back out to for aiding in drafting a PRD or even to reach out to when the feature is able to be delivered. **Official Response from Aaron Lapierre:** > Hello! Thanks so much for your G2Crowd rating! We really appreciate you taking the time out of your day to provide us with a rating and a comprehensive review. Thanks for letting us know about the problems that arise from trying to keep several integrated systems in sync. As the integration is designed right now, we expect Salesforce to be your "source of truth" for email addresses and user information that we will sync to UserVoice. But it makes sense that you would want to eliminate some of the issues with keeping data consistent by having a 2 way sync, and we have shared your feedback with our product team. If there's ever anything we can do to help, please don't hesitate to reach out to us directly (either through your CSM or support@uservoice.com). Cheers, Aaron ### 6. Great at Collecting Ideas, Poor at consolidating the information and advising where to take action **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about UserVoice?** It is helpful at collecting ideas and topics, **What do you dislike about UserVoice?** Metadata and tags must be added after the fact, versus the user submitting the idea suggesting these. The search capability is not elastic, rather rigid, resulting in a significant number of redundant ideas being entered but not tied together for purposes of evaluation. Reporting is non-existent, only searching and it's cryptic at best. **What problems is UserVoice solving and how is that benefiting you?** Provide for the ability to assess all potential enhancement ideas, collected from internal and external sources, in order to focus our R&D investments in the areas that are most relevant, popular, and revenue generating. ### 7. Great platform for product feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** I'm new to my org and they introduced me to UserVoice recently. My previous experience with similar products like Aha! and Pendo give me a good sense of this type of products. I have to say that the UV UI is superior. I feel is more intuitive (both for the customers that leave feedback and the admin panel). The metrics are insightful too. But the UI definitely makes it a better option. **What do you dislike about UserVoice?** I like the UI a lot, but just like other software suites, showing only icons is confusing. I know it's a trend around SaaS products to make leaner UI experiences, but not all icons are intuitive for all people. I know it's hard to get to a middle point where everyone would be happy, but there's always room for improvement. **Recommendations to others considering UserVoice:** I admit I like it more compared to other similar products. **What problems is UserVoice solving and how is that benefiting you?** Feedback from internal and external customers. So far, I can see it is being used and accepted widely. ### 8. UserVoice is ok - not everything we were looking for! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** It has a great analytical section for us to really see what type of clients are requesting enhancements **What do you dislike about UserVoice?** We need a way of posting to everyone and it notify users. We use this for research and without being able to pose a new question, we are very limited in our research. Users need to be notified when Public Comments are made on an idea they created, commented on, or voted on. I need to be able to search by Jira ticket number. Having an integration is great but not being able to search by the Jira Ticket number from the admin view makes it hard to find a certain ticket. As an admin, I need to know what ideas I’ve responded to without having to go through every single ticket. There may be a new comment with an idea that could be helpful to my research or there may be an idea someone has posted that needs my attention but without going through them one by one, I don’t know this. The integration with Jira needs to break out the number of users and the title. This would help when we have to export our backlog in Jira to see how many people voted on an idea in UV. Right now, we have to manually type this for hundreds of tickets. When an employee shares an idea from a client, I need it to show the client’s name. I don’t want clients seeing employees' names posting complaints. It is very unprofessional. Users would like to subscribe and get notifications when someone posts a new idea to a particular category and have no way of doing this. This helps internal team members and external clients who only work in certain areas and want to know when someone posts an idea for the category that fits their job. I need to have an admin per Forum. In order to be an admin of a particular forum, you have to be an admin for everything now. That does not work organizationally. Even though the support group is great, it’s only emailing support. Being able to pick up the phone when there’s a problem would be so helpful. It’s way too easy to click in out of the screen you’re in when you’re replying to an idea from the admin panel and lose all your progress. We need the ability to archive or deactivate old tickets that haven’t had x number of votes in a certain time. I do not want to delete them but I also do not want to move them to a different Public Status that the users still can see but no longer vote on. I want the history and the ability to activate it again if I choose to. **What problems is UserVoice solving and how is that benefiting you?** We are capturing our user's requests for our product and have several ways to communicate statuses with them on their topics. We are able to post more statuses to our users, really define them to match where we are in the process and UserVoice keeps the communications back and forth with our clients in one section which is useful **Official Response from Aaron Lapierre:** > Hello! Thank you so much for taking the time to write a review and for providing us with this feedback. There are a few items around the nuance of our Jira integration, user notifications and views that I want to make sure we get you information on how to accomplish these. Our Success Team Manager will be reaching out to you directly. For the rest, we've gone ahead and captured it into our own UserVoice forum for future consideration. In particular, I want to call out how you and your team are using it for furthering your own research - this is an area we're actively exploring right now. If you'd like to have a discussion with someone on our product team about research and surveying, please let your CSM know. Thanks again for the review, we really appreciate it! ### 9. Incredibly useful Product Management tool for customers to share their ideas! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** The tool is very simple to use and it allows us to easily organise and categorise client ideas. We can also quickly communicate our feedback on requests from customers and keep them up to date with how their request is progressing. It's very useful being able to have separate internal and external notes, so we can share thoughts on a request internally without having the update or conversation being made public. The trending ideas list and also the email update is also very useful as it means we can focus on those requests without having to search or filter a long list for them. The Roadmap tool is also very useful as it ensures we don't lose sight of the requests we have put through the pipeline. **What do you dislike about UserVoice?** I really don't have much I don't like about this product! Sometimes if you have filters on and then update the status of an idea it can confuse the ordering of the list and the filters/ordering aren't the easiest to navigate however it is a minor thing which we easily workaround. I do recall we found the initial setup a bit confusing, but I think that was just a learning curve rather than an issue with the product itself. It would also be really useful if we could have a good way to share the Roadmap with other people as a live link i.e. with AHA! you can product a live link so whenever the roadmap is updated, the link also gets updated. **Recommendations to others considering UserVoice:** Have a good look around the product before rolling out to customer base and decide how you want to use it and what your main goals are, that way you can be as familiar with it as possible before the requests start rolling in! **What problems is UserVoice solving and how is that benefiting you?** Our customers love having a voice and input in to the direction of our product, it is also a very important part of the product management process to ensure we are building the right things. We have also managed to maintain customer satisfaction by doing some easy quick wins in a short space of time. We now have a good process in place for wishlist items, which is great. ### 10. Good but lacking some key features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** I love being able to pull in analytics and see the whole picture of who is asking for help. Also, the integrations are so helpful. We link everything to Jira and to be able to see everything is helpful. Their email support team and CSMs are very nice and helpful. When we were in a bind and had to implement this fast, they did an amazing job of making sure that happened. I will always be grateful to Jake, our CSM, for his help with that and for Adam, our sales manager, for that. **What do you dislike about UserVoice?** 1. There's no way to see what you've done as an admin and what needs to be done without going to each individual post. This matters when you care about following up on items posted and want to ask more questions. You don't know if you've done that to anything without clicking on each item separately. 2. Public Comments don't email people that voted or posted on an idea. 3. There's no way to post a question for your users on a new post and have it notify people. 4. You can't move comments to another idea or to a separate, new idea. If a customer wants to submit an idea through an employee, the employee's name shows as who posted it unless you create an export to import in. 5. There's also no phone support to call if something bad happens and you need immediate help. 6. It isn't always clear what to do with new enhancements and how they can help you. 7. When responding to an idea on the admin panel, it's very easy to click on something else, which will close that screen and lose everything you've typed. 8. If you want a different forum, you can't have a separate admin for it. They have to be admin of everything. 9. You can't archive old ideas that you want to keep but no longer keep active. Either you can delete them or create a different public status, which still leaves the users seeing them but doesn't let them vote on them. I need some of them to be inactive if they haven't received too many votes after a certain amount of time. 10. Users can't subscribe to categories they're interested in seeing other posts about. **Recommendations to others considering UserVoice:** Do you want to know if users are waiting for a response? If so, urge UV to update this before proceeding. If you want to make sure your users hear you and have an easy way to respond, you're going to have to do some workarounds. If you just want to take in information, not necessarily respond and get a lot of data about them, this is probably perfect. **What problems is UserVoice solving and how is that benefiting you?** We now have the ability to have SSO for our clients so we know the people we hear from are actually clients. We can also easily see analytical information about each idea and each user. This helps us in prioritizing requests that come in. **Official Response from Aaron Lapierre:** > Hello! Thanks so much for the review and feedback, I really appreciate it! I'd like to address a few of the items you've flagged and hopefully provide ways to help overcome your challenges. 1. Check out the Ideas Insights page, in particular, "Ideas that need tidying up". This should help give more visibility here. 2. Users have the ability to enable comment notifications on Ideas they've submitted. They can find this in the user's profile page 3. This is a great idea, we've logged this into our own UserVoice site 4. If you have a comment that is its own idea, we recommend capturing that using the Contributor Sidebar. Re: feedback captured by employees on behalf of customers, this is a deliberate decision as we don't want end users thinking that we're posting as them when we capture their feedback. 5. Our Technical Success team has an SLA of < 4 business hours and is often well below that. If a call is necessary, we are more than happy to schedule a meeting to discuss. Providing live phone support isn't something we're able to offer today though. 6. What additional information would be helpful here for you? Additionally, feel free to reach out to your CSM to set up time to discuss specifically how you can take advantage of new functionality. 7. I see how that's annoying - I've got this logged as well. 8. Also logged! 9. In this case, Deleting actually Archives it (this should be renamed to avoid confusion). Once you delete it, you can find them again under the 'Deleted' status filter. 10. Admins have the ability to create saved views and further set up digest emails on new ideas that are created. Hopefully you find these responses helpful! If not, feel free to reach out to us directly and we'd be more than happy to set up some time to walk through this in more detail. Thanks again for the review!! ### 11. It's been really helpful in consolidating customer requests in one place **Rating:** 4.0/5.0 stars **Reviewed by:** David W. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** Visibility into a product's feature requests. It's been great to consolidate the different sources into one place. Also, being able to update internal folks and external customers on the state of a request has been great. **What do you dislike about UserVoice?** It's quite difficult to maintain and there's a lot of process involved to make it work. Other than that, for my use cases as a product manager, I have to schedule time to investigate, see which requests are mine, and see any new requests. **What problems is UserVoice solving and how is that benefiting you?** Being able to consolidate customer requests and seeing how many customers are asking for it, what their ARR is and how we can prioritize. ### 12. Easy To use **Rating:** 4.5/5.0 stars **Reviewed by:** Ryanne D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2020 **What do you like best about UserVoice?** easy to log feedback from clients, whether new or adding it to existing feedback. Easy to get updated on where the request status lies with the product team **What do you dislike about UserVoice?** Can't input multiple pieces of feedback from one contact at once **Recommendations to others considering UserVoice:** Great way to provide visibility between our product team and other internal departments. All in one place to log customer feedback and see the status of that particular feedback. **What problems is UserVoice solving and how is that benefiting you?** Tracking feature requests on our software from clients which lets the product team know how to prioritize improvement. Allows more visibility between our CS dept and Product dept. ### 13. Great tool to track requests from customers **Rating:** 4.0/5.0 stars **Reviewed by:** Rohan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** We use UserVoice as a tool to track requests from prospects and customers. It's easy to tag it to JIRA tickets and prioritize requests. You can split responses to internal teams and external teams which is great for keeping customers in the loop on the state of their requests. **What do you dislike about UserVoice?** The lack of customization on the daily email and tagging of people in comments needs some work **What problems is UserVoice solving and how is that benefiting you?** Tracking feature requests coming in from prospects and customers. Our previous method was to use spreadsheets. With UV, it's easier to split different request and to reach out to customers to provide feedback. ### 14. Professional grade user tracking that allows you to dive in deep into users actual experiences **Rating:** 4.5/5.0 stars **Reviewed by:** Amir H. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2020 **What do you like best about UserVoice?** The filtering options allow careful selection of the target audience in question as well as the ability to navigate and focus on the relevant aspects in recordings. **What do you dislike about UserVoice?** Not sure if it's HTML compatibility issues / privacy restrictions that caused some data on the screen (that is not really privacy related) to be obscured... could be our dev issue or maybe on purpose? **What problems is UserVoice solving and how is that benefiting you?** Ability to get into the user mindset when working with our application, understand their experience and frustrations, determine if there are country specific usage / performance issues we might not be aware of. ### 15. Quick way to capture and review user feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about UserVoice?** Love the ability to search, categorize and merge user feedback to see themes emerge across all of our users. **What do you dislike about UserVoice?** Dashboards do not always surface the most immediately pertinent information, takes some navigation to sometimes find content I'm looking for. **Recommendations to others considering UserVoice:** Great service to integrate within an existing product to collect user feedback. A great way to quantify and visualize that feedback. **What problems is UserVoice solving and how is that benefiting you?** Assessing trends in user sentiment for our platform, features, use across customers, users, segments. We have been able to quantify these sentiments and align new features against those in meaningful ways. ### 16. Great product with some room for UI improvement. **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about UserVoice?** I like how easy it is to submit feedback and create new ideas. **What do you dislike about UserVoice?** Certain aspects of the UI are kind of clunky, such as the "UserVoice sidebar." Also, not sure if it's due to the way our org has set up UV, or if it's a global issue, but the Users vs. Accounts figures seem unintuitive and the Revenue figures are not accurate/reliable. **Recommendations to others considering UserVoice:** Set up "rules" for how feedback is to be contributed to the platform so that there aren't a bunch of duplicate ideas in the system. **What problems is UserVoice solving and how is that benefiting you?** It's a great way to document customer feedback on the fly, whether it is coming from onboardings, trainings, ad hoc feedback, support tickets, etc. This feedback helps structure conversations we have with our Product team about what to develop next. ### 17. nice idea but requires some customization **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2020 **What do you like best about UserVoice?** submitting an idea is very easy, especially with the sidebar. As an admin, I also really like the merge option. **What do you dislike about UserVoice?** Insufficient analytics options. Also, ideas submitted via the regular site vs. the sidebar include different fields - for example one has the "this is a blocker" field and the other doesn't. I cannot customize the fields that users have to submitting ideas. This would have been very useful to gather the information that I need to be able to really draw conclusions. **What problems is UserVoice solving and how is that benefiting you?** I am collecting ideas and feedback from customer-facing teams to reflect back to the business. It's easy for product managers to filter and see the ideas that are relevant to them and to connect them to Azure items. ### 18. UserVoice is a great tool for collecting and analyzing customer feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** I love that UserVoice allows us to collect, analyze, and prioritize feedback direct from customers, which allows us to then prioritize our roadmap with objective, rather than subjective, data. I also love having a dedicated CSM that is very responsive anytime I need assistance with anything. **What do you dislike about UserVoice?** There isn't much to dislike about UserVoice. I would say the only thing I'd like to see more of is "smart" tools to identify if feedback has already been submitted. The keyword search is great, but unless you use the same keywords in your descriptions, feedback can be repeated. **What problems is UserVoice solving and how is that benefiting you?** We are able to now bring real data to leadership prioritization and strategy meetings so that we make sure our customers needs are our top priority. ### 19. Effective tool provided you deploy it correctly **Rating:** 4.0/5.0 stars **Reviewed by:** James B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** Voting ability and capability to rank order requests and understand relative demand/priority from our installed base vs market/prospect requirements or delighters. **What do you dislike about UserVoice?** Like anything, to get good data you have to put in the time upfront to assess and plan how to use it properly. We initially started using it to capture and document known requirements and internal plans - it works for that but you're effectively breathing your own exhaust unless you find a way to map the internal priorities to external requests. Not at all a fault of the tool though. **What problems is UserVoice solving and how is that benefiting you?** Need to prioritize product features/requests including data location support (we do sensitive data discovery) and integrations to other vendors' products. ### 20. Great FE Software **Rating:** 5.0/5.0 stars **Reviewed by:** Nayla M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** I like the user-friendliness of the software. Adding Feature enhancements is straightforward and the ui is clean. **What do you dislike about UserVoice?** I haven't encountered anything that I dislike at this time. We are relatively new to the software. **Recommendations to others considering UserVoice:** Great product! I know our customers will love being able to provide feedback in a user-friendly environment. **What problems is UserVoice solving and how is that benefiting you?** Our products Feature Enhancement Requests ### 21. Great Way to Drive Your Product Roadmap **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** How easy is it to submit and vote on an idea. It's a great tool to see the trends and see what the users want to help drive our product roadmap. **What do you dislike about UserVoice?** While I understand the point of moderating (check for language, duplicates, etc.) what gets added, it does slow the process down and gives the feeling to the users that we're not listening / trying to suppress. **What problems is UserVoice solving and how is that benefiting you?** Getting feedback from users that do not want to speak up during meetings/calls. It's a great collaboration tool with our users. ### 22. User Voice is a valuable tool for our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** I like having a platform for gathering customer feedback, organizing/categorizing it and sharing it throughout our organization. **What do you dislike about UserVoice?** There are a lot of things that I don't understand about the platform such as how best to handle large amounts of data and what to do about notifications that I receive from the system (example: data export is ready use). **Recommendations to others considering UserVoice:** UserVoice is an integral part of a customer-centric organization. We value customer feedback and understand that listening to our customers helps us build better products for them. This in turn increases engagement and retention for our company. **What problems is UserVoice solving and how is that benefiting you?** We respond to feature requests, working diligently to implement solutions to these requests. I believe our organization has benefited in providing a more usable and useful solution for our customers. ### 23. Feature Request Management with Ease! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about UserVoice?** I particularly enjoy the ability to upvote and tagging my customers emails using the nav bar. **What do you dislike about UserVoice?** Not easy to quickly add user emails/customers and tie it to an existing feature request **What problems is UserVoice solving and how is that benefiting you?** Uservoice allows you to log request from the tool you are in (Zendesk, Salesforce, email, etc.) and associate the request with an area of the product and related feature request. All product teams will be using UserVoice moving forward to track and action feature request, One tool for the entire company to ensure transparency and consistency! ### 24. Practical platform for gathering customer feedback, but the plug-in UI could use some work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** I love the plug-in which makes it easy to quickly jot down feature requests and feedback when speaking with customers (I am in a customer facing role). **What do you dislike about UserVoice?** The plug-in UI can be a bit confusing to use at first, which has prevented some users from getting into the tool. I would like to be able to search for existing feature requests in a better way. **What problems is UserVoice solving and how is that benefiting you?** We are able to quickly crowdsource the top feature requests from our customers and prioritize asks with our engineering teams. ### 25. Overall pretty good solution for managing customer suggestions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about UserVoice?** Ideas can be sorted and categorized accordingly which is helpful for large volumes of requests. You can also send mass updates to voters with the ability for them to respond. I also like periodical digests which show me the most popular and new topics. **What do you dislike about UserVoice?** It takes a lot of effort to manage the boards, wish there was more self categorization/sorting for me. It can also get noisy with lots of repeat topics that require manual work to maintain. **What problems is UserVoice solving and how is that benefiting you?** Allow customers to share feedback and suggestions in a safe place. Good to see ideas develop organically on the board by allowing users to cast votes on topics and share additional opinions and feedback. ### 26. Great for managing internal stakeholders and users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2020 **What do you like best about UserVoice?** It is easy for customer facing teams to log feedback, which means they actually do it : - ) It is also really easy for the product team to triage and manage the feedback that comes from customers and colleagues. **What do you dislike about UserVoice?** I could use stronger analytics in UV I wish there was a breakdown by category, which category has the most ARR associated, which customer is the biggest source of feedback in a certain category. **What problems is UserVoice solving and how is that benefiting you?** closed loop of reporting from customer, customer facing teams product and development. I am the UX researcher and UV is really helpful as i start on new research questions, understanding which users could be candidates for discovery ### 27. Recently switched. Works well for us overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2020 **What do you like best about UserVoice?** How we can customize the look and feel to make it more like it is part of our product **What do you dislike about UserVoice?** Difficult to get specific analytics information. Would like more on the reporting side of the house. **Recommendations to others considering UserVoice:** This is a great product overall. Definitely worth considering. **What problems is UserVoice solving and how is that benefiting you?** Easy way for clients to provide feedback. It is much easier for us to take the requests and integrate them with JIRA and understand the pervasiveness of the needs. ### 28. Creating feature requests for our customers has never been easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about UserVoice?** UserVoice is easy and saves a lot of time for our company to track future updates and things that can or won't be done. **What do you dislike about UserVoice?** Have yet to use it long enough to find a dislike, so far the experience has been positive. **Recommendations to others considering UserVoice:** It's a helpful tool, especially for startups and helping to prioritize any projects and capturing customer feedback. **What problems is UserVoice solving and how is that benefiting you?** Capturing customer's feedback though UserVoice helps prioritize projects and roadmapping. ### 29. A powerful product feedback tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2020 **What do you like best about UserVoice?** The simplicity and ease of use. It allows us to easily capture customer feedback and enter it into UserVoice. It gives our customers a platform in which to see what is happening with their feedback. **What do you dislike about UserVoice?** UserVoice could handle multiple products better. You would need to set-up separate portals for each product - which adds a significant cost. **What problems is UserVoice solving and how is that benefiting you?** We are solving the task of managing customer product feedback. ### 30. It is working as expected **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** Seeing the Revenue alongside the votes helps us determine how important a request is to our business **What do you dislike about UserVoice?** Navigation can be confusing, sometimes tabs, sometimes links across the top. When what I want is "Lightbulb" - Tab "Views" - Feature Suggestions (In the list of forums). "Lightbulb" and "Views" didn't help me find the forums at all. **What problems is UserVoice solving and how is that benefiting you?** Seeing most needed features by our business users, preventing business from gaming the system by "over voting " **Official Response from Aaron Lapierre:** > Hello! Thanks so much for your G2Crowd rating! We really appreciate you taking the time out of your day to provide us with a rating and a comprehensive review. We agree with you on the navigation issues - it's something we're starting to address and doing further research on. I've captured the specifics you've provided here, but if you'd like further share feedback, we'd love to set up a conversation with you. Feel free to reach out to your CSM and let them know. Again, thank you so much for taking the time to share your thoughts with us. We truly appreciate that. Take care! ### 31. Easy way to submit customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2020 **What do you like best about UserVoice?** The sidebar extension that makes it super easy to submit feedback while still in SFDC or Gmail **What do you dislike about UserVoice?** It was a little hard to install the sidebar at first as it didn't show for me at first but once it was installed everything was great. **What problems is UserVoice solving and how is that benefiting you?** We are able to easily track customer's feedback and it's easy to see similar feedback that was submitted by other customers to be able to categorize them! ### 32. Great product for keeping a pulse on product feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** Ability to set up a public facing forum for idea generation as well prioritization (voting). **What do you dislike about UserVoice?** The tool is really powerful and also customizable. I'd like a super fast way to get up and running with the tool. **What problems is UserVoice solving and how is that benefiting you?** Understanding gaps in the product features and what our users want. We've been able to get a better sense of these points in our userbase and better prioritize our roadmap. ### 33. Love UserVoice! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** Very easy to collect and share feedback, which is important to us because our support agents have to work very fast. It works very well with Zendesk. **What do you dislike about UserVoice?** There is nothing I dislike about it. I guess if I had to choose one thing I would improve, it would be if UserVoice auto-populated emails from Zendesk chat all the time. Right now it does not always populate. **Recommendations to others considering UserVoice:** Highly recommend trying out UserVoice **What problems is UserVoice solving and how is that benefiting you?** In the past, we collected feedback very manually. Now we can see exactly how many requests we have for a single feature. We can now prioritize the right feature requests. ### 34. Uservoice does it right **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** Uservoice has helped us coordinate and prioritize how we tackle product. It's also helpful for client success as this way everyone learns better the functionality that our product offers. **What do you dislike about UserVoice?** We do use an external application to help grade things. It would be nice to be able to do that right in uservoice. **What problems is UserVoice solving and how is that benefiting you?** This helps us prioritize items to have on product roadmap. ### 35. Efficient method for collecting user feedback and product ideas **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about UserVoice?** Relatively hands-off way to collect data related to the features that existing customers want to see. **What do you dislike about UserVoice?** Not much, it's a good tool. We could make better use of the supplying meta-data around users to help make the information even more useful. **What problems is UserVoice solving and how is that benefiting you?** A way for customers to make product suggestions and for us to be able to analyze the data. ### 36. A valuable tool to equate user requests to value proposition **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2020 **What do you like best about UserVoice?** It allows the customer success team to attach a dollar value to feature requests, helping motivate engineering and product. **What do you dislike about UserVoice?** The interface is not always to most streamlined. **What problems is UserVoice solving and how is that benefiting you?** Uservoice helps quantify otherwise intangible requests. "please add X" has more meaning when a $$$ opportunity requires it. ### 37. UserVoice Review - Angela Widdicombe **Rating:** 4.0/5.0 stars **Reviewed by:** Angela W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about UserVoice?** I can search existing requests and avoid repeating questions/requests that have already been submitted. **What do you dislike about UserVoice?** The visual user experience could be improved. **What problems is UserVoice solving and how is that benefiting you?** I am able to voice feature requests on a shared platform for others to interact with and gauge traction - it's been a great way for my customers to have an impact to product. ### 38. Uservoice is a helpful tool for external users and internal stakeholders **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** Ability to read user product feedback, and take action on it that can be shared with internal stakeholders. **What do you dislike about UserVoice?** Its not super clear when i update a status of something how its communicated. **Recommendations to others considering UserVoice:** Make it a habit! **What problems is UserVoice solving and how is that benefiting you?** Ability to quantify users feature needs and prioritize delivery of those features based on that ### 39. Excellent feature request software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** the fact that I can log a feature request and see who has voted to determine the urgency and the priority **What do you dislike about UserVoice?** so far not found anything that I dislike **What problems is UserVoice solving and how is that benefiting you?** keeping on top of the roadmap and able to see which one of the logged requests has a higher ranking and demand ### 40. Director product management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** Sorting Ides by NPS and MRR, wish we could have Microsoft Dynamic integration. **What do you dislike about UserVoice?** * No capacity to create some magic number calculation similar to product board to better manage our portfolio priorities. * NPS widget is not performing, we had to create our own widget and reconnect it to UserVoice. **What problems is UserVoice solving and how is that benefiting you?** Visibility on customers needs. ### 41. Mostly provides what we need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** We like the ease of use for our end uers **What do you dislike about UserVoice?** Ability to query and organize our data.. **Recommendations to others considering UserVoice:** Research what you want for data. **What problems is UserVoice solving and how is that benefiting you?** We are finding ways we can improve our software. UV gives us the ability to generate discussions about what our clients would like to see. ### 42. Easy way to collect feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about UserVoice?** The ability to track and prioritize new feature requests and ideas. **What do you dislike about UserVoice?** Nothing comes to mind - it has met my needs. **What problems is UserVoice solving and how is that benefiting you?** Tracking new feature ideas from a few different sources and deciding if/when we'll move forward with the idea or not. ### 43. Great way to capture customer ideas and feedbck! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** Allows for other customers to comment and add to the ideas **What do you dislike about UserVoice?** Once something is completed, it appears that we can no longer see it in UV **What problems is UserVoice solving and how is that benefiting you?** Direct customer feedback to help with roadmap planning. ### 44. UserVoice **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2020 **What do you like best about UserVoice?** Centralization of all request in one location. **What do you dislike about UserVoice?** Not really a problem with the software but one problem we have is users not describing what they are looking for enough to determine what they actually want. **What problems is UserVoice solving and how is that benefiting you?** Request management ### 45. Capturing Great Feedback! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** Organization of boards. They're pretty great **What do you dislike about UserVoice?** UX is a bit difficult to a new user. But I've navigated it well. **What problems is UserVoice solving and how is that benefiting you?** Keeping track of what priorities the company needs to take on within our product ### 46. Requires work to setup, maintain and integrate. Doesn't replace product-dedicated tools **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2020 **What do you like best about UserVoice?** Keeps improving Easy to enter feedback so easy to onboard users **What do you dislike about UserVoice?** Yet another tool to manage. Not optimal for internal feedback management. **What problems is UserVoice solving and how is that benefiting you?** One stop shop for all of the company gathered feedback **Official Response from Aaron Lapierre:** > Hello, Thanks so much for taking the time to leave us a review! We're continuing to further our investment into easing the work required to setup and integrate UserVoice. In particular, as we build new integrations, we're optimizing for plug and play, and as we enhance the application, we're aiming for simple but effective workflows. Regarding your comment on internal feedback management, is there something here in particular that would improve your experience? We've recently released the Contributor Console as a hub for internal team members to submit and track feedback. Please let us know if there's something additional you'd like to see here that would improve this. Thanks again for the review! As always, don't hesitate to reach out to your CSM or support@uservoice.com if there's ever anything we can help with. Thanks, Aaron ### 47. Great tool to keep in touch with your customers and their requests **Rating:** 4.5/5.0 stars **Reviewed by:** Vojta K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about UserVoice?** I really like the extend of the API endpoints. **What do you dislike about UserVoice?** The reliability of the API. It frequently fails with errors. **What problems is UserVoice solving and how is that benefiting you?** Keeping tracks of client requests and getting insights into the value of individual requests. **Official Response from Aaron Lapierre:** > Hi Vojta, Thanks so much for the review- we really appreciate you taking the time out of your day to leave us feedback! Regarding the errors you're getting, we'd love to help troubleshoot that further. Feel free to reach out to our Technical Success team at support@uservoice.com. They'll be able to help debug further. Cheers, Aaron L ### 48. GGSherweb **Rating:** 3.5/5.0 stars **Reviewed by:** Guillaume G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** Friendly user UI, ease of use, standardized functionalities (NPS). **What do you dislike about UserVoice?** Lack of high level user structure for reseller type companies. **What problems is UserVoice solving and how is that benefiting you?** Getting product feedback from our customers. ### 49. Finally our customer feedback centralised **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2020 **What do you like best about UserVoice?** The salesforce integration is great as we can attach every piece of feedback to our client database **What do you dislike about UserVoice?** There is a lot of useful information in the portal but very basic and limited reporting on the admin side of things **What problems is UserVoice solving and how is that benefiting you?** All of our customer feedback in one place. We can create reports (manually) and draw big decisions quicker than before. We are more customer centric ### 50. great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** getting help from users in setting priorities **What do you dislike about UserVoice?** the sign-in button sometimes says "Sign up" even after i type in my credentials **What problems is UserVoice solving and how is that benefiting you?** backlog prioritization ## UserVoice Discussions - [What is UserVoice used for?](https://www.g2.com/discussions/what-is-uservoice-used-for) - [View UserVoice pricing details and edition comparison](https://www.g2.com/products/uservoice/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-06-23+06%3A54%3A29+-0500&secure%5Bsession_id%5D=54b80744-1c7f-45b1-8e08-4733a4c616ba&secure%5Btoken%5D=5d36d11fba170b15a431af68c9ee01e7bddad2c7ffb9893747c3160f8b849051&format=llm_user) ## UserVoice Features **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Functionality** - Integration - Code Analysis - Vulnerability Checks **Management** - Team Collaboration - Access Control - Data Security **Feedback** - Ranking - Commenting **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Agentic AI - Decision-Making** - Autonomous Task Execution **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Communication** - Wiki Documentation - Customer Ideation **Functionality** - Sentiment Analysis - Tagging - Integrations **Idea Sources** - External Idea Generation - Internal Idea Generation **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Planning** - Kanban Board - Custom Workflows **Idea Collection** - Forums - Suggestion Box **Feedback Sources** - Social Media - Customer Service Channels **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security - System Monitoring **Workflow Management** - Team Scorecard **Integrations** - Project Planning **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution ## Top UserVoice Alternatives - [Canny](https://www.g2.com/products/canny/reviews) - 4.5/5.0 (106 reviews) - [Aha!](https://www.g2.com/products/aha/reviews) - 4.4/5.0 (357 reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - 4.3/5.0 (249 reviews)