Textmagic Reviews & Product Details

Textmagic is a business messaging platform used by 20,000+ companies to send SMS and email campaigns, automate communication workflows, and manage two-way conversations with customers and staff. It is built for operational communication (appointment reminders, delivery updates, shift alerts, payment reminders, and lead follow-up) as well as permission-based broadcasts sent to opted-in contacts. Whether you're coordinating staff, following up with customers, or sending time-sensitive alerts, Textmagic gives your team a reliable way to do it. Up and running in minutes, no contracts required. Business SMS Send bulk SMS campaigns, alerts, and reminders to opted-in contacts. Manage dedicated local numbers, toll-free numbers, 10DLC numbers, and Sender IDs. MMS is supported in the US and Canada, and automatic STOP opt-out handling keeps every send compliant. Automation flows Create follow-ups, drip campaigns, and automated sequences that run across SMS and email. Triggers fire on dates, keywords, contact actions, and real-time behavior, so the right message goes out at the right moment without manual intervention. Shared team inbox Manage replies from SMS, live chat, WhatsApp, Facebook Messenger, and Instagram in one shared inbox. Conversations are grouped by recipient with full history, notes, and assignments. Email campaigns Send operational and promotional email campaigns globally with a drag-and-drop builder, delivery tracking, and open and click reporting. Compliance and security SOC 2 Type II certified and GDPR compliant. Includes consent tracking, opt-out handling, 10DLC registration support, and toll-free verification. Teams across healthcare, real estate, construction, and ecommerce use Textmagic to reduce no-shows, speed up response times, and keep communication running without adding headcount. See for yourself with a free trial. No credit card required, full feature access from day one.

Seller

TextMagic

Discussions

Textmagic Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Priit Vaikmaa (CEO of TextMagic (We are hiring!))

Used by Cellebrite and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Textmagic Integrations

(2)

Verified by Textmagic

Textmagic Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Textmagic, and what problem is it built to solve?

Textmagic is a business messaging platform for small and mid-sized businesses to communicate with customers, clients, and staff through SMS and email. It is used for messages such as reminders, alerts, confirmations, and marketing campaigns.

What languages does Textmagic support?

Textmagic supports 1 language: English.

What company sizes and industries is Textmagic the best fit for?

Textmagic appears to suit small businesses particularly well, with positive experiences also represented across mid-market and enterprise teams. Its use spans several industries, with recurring representation in areas such as construction, healthcare, nonprofits, real estate, retail, and education.

Company size: Small businesses are the clearest fit, with mid-market and enterprise teams represented as well.
Industries: Construction, healthcare, nonprofits, real estate, retail, and education are among the represented sectors.

How long does it take to implement Textmagic across a team?

Textmagic is often quick to put into use, with under a day the most common reported time to go live. Some implementations take longer, depending on the setup involved.

Time to go live	Relative frequency
Under 1 day	Most common
Under 1 month	Also reported
1–3 months	Occasionally reported

What customer support options does Textmagic provide, and how do users find the overall support experience?

Textmagic provides support through phone, email/help desk, and chat, alongside FAQs and a forum. The support experience can be responsive and helpful, including during setup and account issues, though users also describe delays, inconsistent answers, and occasional frustration with service quality.

What features or capabilities could make Textmagic even more useful?

Textmagic could be more useful with stronger support for richer messaging and smoother handling of contacts and conversations. Commonly requested improvements include:

Picture messaging: Make sending and receiving photos more straightforward within conversations.
Contact and inbox organization: Improve contact editing and searching, and give teams clearer ways to sort and manage conversations.
Integrations: Expand connections with CRM and other business platforms.
Message visibility: Make unread conversations and delivery failures easier to spot so teams are less likely to miss important messages.
Reporting: Add more detailed and visual analytics for understanding campaign performance.

G2 reviews are authentic and verified.

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Beth M.

Mid-Market (51-1000 emp.)

10/28/2026

"Easy Mass Texting, but Inbox Organization Needs Work"

4/5

What do you like best about Textmagic?

I use Textmagic to send mass texts to leads with discount offers, which saves me time compared with ringing each one. I like the interface and how easy it is, and I like the inbox and contact dropping. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

I’d like different inboxes and folders for different text conversations so I can move and file them differently. I’d also love a bolt-on with Dynamics 365. Review collected by and hosted on G2.com.

Response from Alexa Lemzy of Textmagic

edit

Thank you for your review, Beth!

We're glad Textmagic helps you save time and simplifies your messaging. We appreciate your suggestions and will share them with our product team.

John R.

Chief of Engineering

Small-Business (50 or fewer emp.)

6/4/2026

"Quick, Helpful Setup and Transparent Pricing—TextMagic Just Works"

5/5

What do you like best about Textmagic?

The setup process—though necessarily painful because of federal regulations—was made much easier by the Text Magic team’s quick responses and helpful support. Now that we’re up and running, their charges are straightforward, with no “gotchas,” and they feel quite reasonable. Most days I barely think about TextMagic, which is exactly the point: they’re quietly working their magic for our customers every day. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Nothing comes to mind, sorry. Babaloooo! Review collected by and hosted on G2.com.

Response from Alexa Lemzy of Textmagic

edit

Thank you for your thoughtful review, John!

We're glad to hear that our team was able to help simplify the onboarding and compliance process and that Textmagic is delivering reliable messaging for your organization.

We appreciate your kind words about our support, transparent pricing, and overall experience. Thank you for choosing Textmagic, and we look forward to continuing to support your communication needs.

Rae C.

Practice Manager

Small-Business (50 or fewer emp.)

10/29/2025

"Effortless Communication, But Desktop App Needs Better Compatibility"

4/5

What do you like best about Textmagic?

Typing texts by keyboard is so easy. The templates made our communications with patients smooth and speedy. The new email facility has made mailshots much more affordable. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

The desktop app won't work with our older iMacs. Review collected by and hosted on G2.com.

What problems is Textmagic solving and how is that benefiting you?

Our patient database doesn't send SMS and that is the quickest way to contact patients so Text Magic makes that so easy. When a practitioner is ill and we need to contact patients outside work hours, we can log into Text Magic offsite and contact patients efficiently. We also want to contact patients who have opted into email marketing and the cost of things like Mail Chimp was prohibitive but Text Magic emails are a price we can afford. Review collected by and hosted on G2.com.

Response from Alexa Lemzy of Textmagic

edit

Thank you, Rae, for your feedback!

We're pleased to hear that Textmagic helps your team communicate with patients quickly and affordably through SMS and email.

We’d also like to clarify that Textmagic currently does not offer a desktop application. We recommend accessing Textmagic through our web app, which provides the full functionality of the platform.

Thank you for being a valued customer and for sharing your experience with us!

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/18/2025

"Text Magic is a time saver"

5/5

What do you like best about Textmagic?

Text Magic allows me to send mass text to everyone efficiently. It’s so convenient and saves so much time for our non profit. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

I honestly think TextMagic is great and don’t have anything bad to say about it. Review collected by and hosted on G2.com.

Response from Alexa Lemzy of Textmagic

edit

Thank you for your review.

We’re glad to hear Textmagic is helping you save time and efficiently reach your audience - especially for such important work in your non-profit. We really appreciate your support.

Carpets To Y.

10/29/2025

"Effortless Communication with Textmagic"

5/5

What do you like best about Textmagic?

I appreciate Textmagic's simplicity and ease of use, making it a standout choice compared to other vendors. Setting it up was incredibly simple, which was a pleasant surprise. I like the feature that allows me to set up and save templates, enabling me to use them with ease. The ability to send messages to multiple customers simultaneously is a huge plus. Textmagic effectively addresses our need for real-time customer updates, significantly reducing the number of phone calls we receive and keeping our clients informed. Its straightforward nature and practical features are what make it an invaluable tool for our business. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Nothing in truth i would be being very picky Review collected by and hosted on G2.com.

Andrew D.

Owner - MAD Mowers

Small-Business (50 or fewer emp.)

12/14/2021

"Very easy to use, very powerful in use."

5/5

What do you like best about Textmagic?

Easy to use, and replies arrive in my inbox. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Nothing. TextMagic is not perfect, but not far off. Review collected by and hosted on G2.com.

Recommendations to others considering Textmagic:

If you are a big organisation with an IT department there may be other or even better options, but for me on my own, Text Magic is just perfect. Review collected by and hosted on G2.com.

What problems is Textmagic solving and how is that benefiting you?

I run a mower servicing workshop and Text Magic gives me fast communication with my customers and also a second channel as a backup to emails. Review collected by and hosted on G2.com.

Response from Alexa Lemzy of Textmagic

edit

Thank you for updating your review, Andrew — we truly appreciate it!

We’re glad Textmagic continues to support your daily operations and help you communicate quickly and efficiently with your customers. It means a lot to be part of your growing business!

Suzanne S.

Principal

Small-Business (50 or fewer emp.)

6/6/2022

"Great service for Small Business & Clubs - Faery Court Masquerade Ball Faery-Ball.com"

5/5

What do you like best about Textmagic?

Very easy to use. I was hesitant to buy a monthly package so went month to month for several years. Now that I am sending more frequently I upgraded to monthly amount. But it is easy to change if my needs change. The messaging feature is good as well. Good notifications by email. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Can't think of anything. Working very well for me. Review collected by and hosted on G2.com.

Recommendations to others considering Textmagic:

This was easy to set up and low cost to test. Recommend adding to your small business to reach customers that don't read emails. Review collected by and hosted on G2.com.

What problems is Textmagic solving and how is that benefiting you?

As a small business, this is an easy way to reach customers that don't read emails. Inexpensive way to remind about your business. Less clutter than email list. Was very easy for small business to set up and cost effective. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

10/29/2025

"The only text app to consider!"

5/5

What do you like best about Textmagic?

After trying out many texting apps, I discovered Text Magic. I have been using it for over five years, and I haven't found anything else that comes close to offering the same features. My entire texting history is stored, making it simple to search for old messages and resend them if needed. Group texting is effortless with Text Magic, there are no restrictions on how many people you can include in a group message. I use the web app daily and also have the mobile app, which allows me to easily review sent texts and resend them whenever necessary. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

There is nothing to dislike! Text Magic does everything you need. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

11/14/2025

"Helpful Team, Easy to use product."

5/5

What do you like best about Textmagic?

Service is easy and affordable. Support team helped with original validation failed. I tried to use a different service at first and after a month I still couldn't text. I was able text within a few days w/ text magic and it has been working seamlessly since for our needs. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

I don't think we have had any issues with text magic at this time. Oh, I wish it would integrate with Ring Central for a CPAS or w/e its called. But I knew it didn't when we bought the product so hardly a complaint. Review collected by and hosted on G2.com.

Response from Alexa Lemzy of Textmagic

edit

Thanks for sharing your experience! We’re glad our support team helped you get through validation quickly and that Textmagic is working seamlessly for your emergency alerts. We appreciate your feedback about RingCentral integration and will pass it along to our team.

Kingsley A.

Income Recovery manager

Enterprise (> 1000 emp.)

11/4/2025

"Highly Productive Messaging with No Downsides"

5/5

What do you like best about Textmagic?

very easy to use , the customer service support is superb and messages are very productive and targeted. easy of implementation and frequency of use. it also a has numerous features you can choose from and the integration is fantastic Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

there is nothing to dislike about Textmagic Review collected by and hosted on G2.com.