Kentico Reviews & Product Details

I really like all of the various marketing tools that Kentico's products provide. It's incredibly easy to create pages, organize content, and create a truly special and dynamic website made for various audiences. Kentico also offers many marketing tools we do not use, such as email automation. Review collected by and hosted on G2.com.

I dislike the uncertain future of using Kentico as an on prem solution. Xperience 13 is a quality product that we have been able to use exceptionally well within our organization. With the sunsetting of support for Xperience 13, we are being put in a situation where we have to move our content to Xperience by Kentico. Xperience by Kentico is missing many things that Xperience 13 has and it functions differently from a structural standpoint. It is frustrating to have a product we like so well and then be forced to move to a new product that we're not even sure we can use. Review collected by and hosted on G2.com.

I appreciate Kentico's ease of use and comprehensive documentation which makes setup straightforward. The platform excels in centralized content management, offering numerous features that improve speed and reduce costs. I find the page creation tools and marketing capabilities to be highly beneficial. The centralized nature and evolving features, including AI tools for content management and marketing, are aligned with my technical needs and enhance our development tasks. Review collected by and hosted on G2.com.

I used to hate the media library because it took a lot of time to use, but it has been improved and is now not as much of an issue since they changed it to a content hub. Review collected by and hosted on G2.com.

Xperience by Kentico allows me to deliver robust sites in a short amount of time allowing my clients to utilize out of the box features and functionality. Following Kentico's recommendations you can easily create customizations and integrate with other systems. Kentico also provides 7 day bug fixes and excellent customer service.

Kentico has a very strong solution partner network who can assist design, development, implementation, and provide expert service to end clients. Kentico also allows the users to provide ideas for the product roadmap and allow others to vote and share their use case for that idea.

Up until this last major evergreen release, Xperience by Kentico, clients had to wait for at least a year to receive new features and enhancements. With Xperience by Kentico being an evergreen product now, we're seeing new features every month! And these features aren't just minor bug fixes or adding a button here or there, they are major features requested by customers and partners. Review collected by and hosted on G2.com.

Kentico has a very complex pricing structure. It's changed many times over the years, however this version appears to be the best yet and allows a lot of flexibility. Review collected by and hosted on G2.com.

Kentico gives us everything we need to run a complex, custom-tailored B2B eCommerce platform. The out-of-the-box capabilities are impressive, and the platform is stable, secure, and scalable. With a skilled implementation partner (thanks Bluesoft ;)), we’ve been able to build advanced, for our business-specific features. It’s clear that Kentico is built for enterprise use, and it handles high demands on integration, performance, and content management with ease. Review collected by and hosted on G2.com.

The licensing model could be more transparent and easier to plan for long-term. We upgraded from Kentico 12 to 13, and now we’re expected to move to Kentico Xperience again — which feels like a big and expensive step. Also, development is more costly compared to open-source PHP platforms. But that’s part of the deal if you want a high-end, secure system. Review collected by and hosted on G2.com.

Kentico strikes an excellent balance between ease of use and powerful functionality. The interface is intuitive. New users can quickly find essential tools without extensive training. I appreciate the flexible content editor, built-in multichannel marketing campaigns, and comprehensive e-commerce support. Integrations with popular systems (CRM, ERP, analytics) work seamlessly, and if any integration is missing, it’s straightforward to implement a custom connector from a developer’s perspective. The Kentico support team is responsive and knowledgeable, resolving any issues promptly. Review collected by and hosted on G2.com.

The platform can be resource-intensive—larger deployments require robust server environments, which increases infrastructure costs. Configuring advanced modules (e.g., personalization or workflows) can be complex and demands careful study of the documentation. The admin UI occasionally lags as the database grows. It would be helpful to include more starter templates and a wider variety of built-in widgets in the base product. Review collected by and hosted on G2.com.

I’ve been working with Kentico 13 for a while now, and one thing I really appreciate is how much control it gives developers. The MVC setup is clean, and the API is super flexible — you can pretty much build anything without fighting the system. I’ve worked on several enterprise-level websites, and the ability to customize modules, use smart search, and handle multilingual content has made life a lot easier. Also, their documentation has saved me more times than I can count. Review collected by and hosted on G2.com.

Getting started with Kentico can feel overwhelming at first, especially if you’re used to other CMS platforms. The learning curve is definitely there. And if you’re upgrading from older versions or planning to move to Xperience, it takes some planning and effort. Review collected by and hosted on G2.com.

Comprehensive feature set

Over the past three years managing CadentGas.com, I’ve leveraged Kentico’s all-in-one suite—CMS, out of the box. It’s been a time-saver compared to stitching together separate tools.

Flexible page builder and content structuring

The multiple content types, reusable components, and drag-and-drop sections make it easy to create and update pages without needing deep coding each time. This is especially handy for marketing teams needing frequent content changes.

Strong security & compliance

Kentico has passed our internal and external audits no trouble—its role-based access controls and permission settings are rock-solid. Review collected by and hosted on G2.com.

Steep learning curve

With its wide range of features comes complexity. It took new team members several weeks to feel comfortable with the platform, especially those unfamiliar with .NET or CMS architectures.

Resource-intensive for smaller updates

Minor tweaks sometimes require full publishing processes, which can feel heavy-handed—I wish there were lighter, more agile publishing options.

Licensing and costs

Kentico is a premium offering. While justified by its capabilities, the upfront and annual costs may be high for smaller organizations. Review collected by and hosted on G2.com.

I really love the way it rocks as all in one powerhouse for a seamless experience with content management and digital experience.Brilliantly combines simplificity and flexibility for end users and experienced users to manage content easily.I had the best customer support experienced have ever had for they are supportive and knowledgeable keeping me productive as expected. Review collected by and hosted on G2.com.

I give 5 stars to the amazing customer support that i ever had.

I had to do little training to some of my end users. Review collected by and hosted on G2.com.

Kentico Xperience stands out for how seamlessly it combines content management, digital marketing, and commerce in a single platform. The recent addition of features like AIRA, AI-powered personalization, and customer journey mapping really takes the experience to the next level. What I appreciate most is how intuitive the platform has become—making it easier to create highly personalized, omnichannel experiences without heavy technical overhead. It’s a smart, scalable solution that keeps evolving with customer needs. Review collected by and hosted on G2.com.

While the enhanced commerce capabilities in Kentico Xperience are powerful, there’s still room for improvement when it comes to out-of-the-box flexibility for more complex e-commerce use cases. Customizing certain workflows or integrations can require additional development effort. However, the platform is evolving quickly, and the recent updates show that Kentico is listening to user feedback and making meaningful progress in this area. Review collected by and hosted on G2.com.

Xperience by Kentico offers AI-powered tools, no-code email builder, advanced content versioning, and hybrid headless capabilities—all built on .NET 8. It’s a modern DXP empowering marketers and developers to create smarter digital experiences. Review collected by and hosted on G2.com.

Xperience by Kentico excels with AI tools, no-code email design, and hybrid headless support on .NET 8. Improvements could include easier widget creation, real-time content previews, deeper personalization, and more built-in integrations for faster marketing execution. Review collected by and hosted on G2.com.