# Salesforce B2C Commerce Reviews **Vendor:** Salesforce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 581 ## About Salesforce B2C Commerce Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale. ## Salesforce B2C Commerce Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Salesforce B2C Commerce, making it easy to manage large inventories. (52 reviews) - Users value the **robust features** of Salesforce B2C Commerce, enhancing personalization and creating a unified customer experience. (35 reviews) - Users appreciate the **seamless integration** capabilities of Salesforce B2C Commerce, enhancing customer journey and operational efficiency. (35 reviews) - Users appreciate the **personalization tools** in Salesforce B2C Commerce, enhancing customer engagement and improving conversion rates. (29 reviews) - Users value the **easy integration** of Salesforce B2C Commerce, enhancing efficiency and providing a unified customer experience. (26 reviews) - Reliability (24 reviews) - Users value the **personalized shopping experiences** provided by Salesforce Commerce, enhancing customer engagement and satisfaction. (23 reviews) - E-commerce Solutions (23 reviews) - Integration Capabilities (23 reviews) - Users praise the **easy integrations** of Salesforce Commerce for B2C, facilitating smooth connections with their e-commerce platforms. (21 reviews) **What users dislike:** - Users find the **complex setup** of Salesforce B2C Commerce challenging, particularly for smaller teams without technical expertise. (33 reviews) - Users find Salesforce B2C Commerce to be **expensive** , making adoption and management difficult for smaller businesses. (32 reviews) - Users find the **implementation complexity** of Salesforce B2C Commerce challenging, especially for smaller businesses with limited resources. (26 reviews) - Users find the **difficult setup** of Salesforce B2C Commerce challenging, particularly for newcomers needing technical expertise. (22 reviews) - Users find the **complex implementation** of Salesforce B2C Commerce challenging, especially for smaller businesses with limited resources. (21 reviews) - Difficult Customization (18 reviews) - Lack of Customization (17 reviews) - Users find **limited customization** challenging, often needing technical expertise and additional resources to meet their needs. (17 reviews) - Users note the **complexity and cost of implementation** in Salesforce Commerce for B2C, particularly challenging for small businesses. (16 reviews) - Users find Salesforce Commerce for B2C has a **difficult learning curve** that complicates onboarding and usage. (15 reviews) ## Salesforce B2C Commerce Reviews ### 1. Great database and platform to store project status and customer info **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Salesforce B2C Commerce?** The ease of use of the platform and the powerful capabilities and analytics involved with records and entries. Lots of ways to evaluate data. **What do you dislike about Salesforce B2C Commerce?** Cost of the platform, having a dedicated person to provide support for features and bug fixes. **Recommendations to others considering Salesforce B2C Commerce:** One of the best products out their for B2C management and making tracking contacts and project status a breeze. May need to have a dedicated salesforce person in order to be fully successful with feature implementation. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Management of contact info and tracking of sales and project progress that is seamless to the entire team. Great management tools for evaluating and tracking all communications without having to reach out to team members if everything is updated on the system properly. ### 2. Best Platform for an Optimized Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Salesforce B2C Commerce?** The SalesForce platform is extremely flexible and allows for very detailed and complex experiences. **What do you dislike about Salesforce B2C Commerce?** SalesForce customer service is not always responsive, and they aren't always able to quickly resolve issues of their own product. **Recommendations to others considering Salesforce B2C Commerce:** Highly recommend using SalesForce for more complex digital experiences. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We are helping brands, and retailers realize new digital experiences for their customers. SalesForce provides so many opportunities for unique ways to bring a site to life, so we can ensure no two sites are the same. ### 3. Solid, yet unspectacular... **Rating:** 3.5/5.0 stars **Reviewed by:** Cody B. | Sales Manager - Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Salesforce B2C Commerce?** Attaching files is incredibly simple, especially when used w/ consultation. The ability to work with their team is also a massive help. **What do you dislike about Salesforce B2C Commerce?** The search engine leads a lot to be desired. Compatibility with iOS needs work as well. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** I am looking to simplify the user experience from Shopify and Magneto. ### 4. Simple to use, navigate and is customized for your needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam D. | Technical Sales Manager, Renewables & Environment, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2021 **What do you like best about Salesforce B2C Commerce?** I really enjoy that where you want to go is right on the first dashboard you land on. No hunting for the right page to get you to the right link to where you really wanted to go from the start. Then there is the customization aspect, not every business runs the same so they may need more or less of a specific function. This services companies that only need basic CRM functionality, whereas some organizations might require more granular functionality to include more features to suit their needs. Each Salesforce customer is a unique entity in and of themselves. Salesforce adapts to this need. **What do you dislike about Salesforce B2C Commerce?** While this may have changed, integration with call logging is a bit difficult (for myself at least) to use and log. Also having internal chatter and interface communication between inside commentary and forward facing commentary could be improved upon. It would also be nice if there were a notifications alert that immediately draws the users attention to a problem, much like how emails can be sent as normal, low priority, mid-level priority and the last being high priority. I would like to see them integrate a desktop notification function so that when A client is in the middle of doing something else, can also be actively working on something outside of Salesforce but be alerted right away as something occurs in Salesforce that would require that user's attention. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Typically companies I have worked with have to use multiple platforms to make communications work between the customer facing, the inside sales and the back office. So in a sense you need to utilize three or more platforms, where Salesforce it is all integrated in the majority of circumstances. ### 5. Good Enough for the Task **Rating:** 3.5/5.0 stars **Reviewed by:** Harrison D. | Middle School Social Studies Teacher, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2021 **What do you like best about Salesforce B2C Commerce?** I appreciate the accessibly of the software! The program itself was easy enough for me to understand. I am not a tech savvy person and I was able to learn the functions rather quickly. This program has done amazing things for my work and the work of the company or the past 3 years we have been using it. I have recommended B2C to a small business that my brother owns and he has begun integrating it into his work. **What do you dislike about Salesforce B2C Commerce?** There are too many functions that get in the way of easy tasks. We often find that there are a lot of functions that convoluted the process. I would like it to be a little more simple, but then again that may be a result of my lack of technological savvy! **Recommendations to others considering Salesforce B2C Commerce:** Make good connections with the rep from B2C. They will be a lifeline in the process of resolving any issues that may arise. I have found that having a specific person to contact has streamlined the trouble shooting process **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** My organization has used B2C consistently over the last few years and have been able to connect with our clientele through mobile apps. This has been vital to our success during the COVID-19 Pandemic. The biggest benefit B2C had on our company was to allow working from home during the pandemic to be more feasible and stress free. All of our accounts, transactions, client interactions, etc. were located in one space. ### 6. B2C review **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo M. | CRM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Salesforce B2C Commerce?** How i can have all my needs in one site, also their analytical tools are extreamly effective, Also page designer is a great tool that allows you edit pages which makes it so easy when you are in an industry that creates so many new pages ever day **What do you dislike about Salesforce B2C Commerce?** Sometimes I really dislike how is not comptable with other tools specially like power BI or google analytics also extract all the info sometimes can be a pain **Recommendations to others considering Salesforce B2C Commerce:** This is a great tool to make your organization run smoothly, as well as keep track of your sales and the behaviour that your current and past customers are doing with in your site. Also page designer is a great tool that allows you edit and create pages which makes it so easy when you are in an industry that creates so many new pages ever day **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It managing all of our customer relationship tools, it helping us identify things we can fix with in our site and more ### 7. Great solution for eComm business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Salesforce B2C Commerce?** Intuitive, easy to learn system that accomplished goals of business **What do you dislike about Salesforce B2C Commerce?** Difficult to integrate customization or personalization **Recommendations to others considering Salesforce B2C Commerce:** Request a demo so you know what to expect **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Able to offer products for purchase through an online customer journey and achieve a holistic Omni channel experience. ### 8. Easy to use and exactly what you need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Salesforce B2C Commerce?** I like that it is very easy to use, really user friendly. Globally used platform. Gives me a unique digital experience. **What do you dislike about Salesforce B2C Commerce?** It is a little bit expensive and can be a bit clunky at times to use back end and manage and schedule content. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It helps perfectly for a vendor to manage your data within the commerce cloud. ### 9. Great platform for wide usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Salesforce B2C Commerce?** The ability to utilize reports across the board no matter what the platform is utilized for. **What do you dislike about Salesforce B2C Commerce?** The program lags a little especially during update times and the fonts could be a little darker to differentiate the categories. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Salesforce has been able to help with the reporting aspect of my job as well as organizing the information in one consistent platform. The benefits from Salesforce have been immense and I see so much potential within the platform as I continue on my career. ### 10. Organized between departments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2021 **What do you like best about Salesforce B2C Commerce?** Keeps all the jobs and status updates clear **What do you dislike about Salesforce B2C Commerce?** You'll need a good programming team in order to customize the table, data, and automate the system per your company. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** You are utilizing our programming team to take care of our Salesforce organziation ### 11. Salesforce... Nah **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Salesforce B2C Commerce?** Available support and training around agent use **What do you dislike about Salesforce B2C Commerce?** Very difficult to implement as a sales/support tool all in one. Too many options and little focus **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Improve agent productivity and make it easy to support customers ### 12. Really enjoy it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Salesforce B2C Commerce?** I personally love Lightning and how easy it is to make reports and see different dashboards to move our business forward. **What do you dislike about Salesforce B2C Commerce?** It does sometimes take a long time to load things and the reports can be slow to load. I don't have this problem as much when I'm not using Lightning, though. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It helps us keep our records clean and keep up to date on where we are for the month and quarter. ### 13. Explorethedata **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2021 **What do you like best about Salesforce B2C Commerce?** It's the best CRM for me to work on. I'm really impressed with data management. You can experience an intelligent digital data on both platform whether it is online or in the store. **What do you dislike about Salesforce B2C Commerce?** At first various faces makes it little bit harder to understand. Otherwise later on it is good and now it is easy to handle **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Managing the data at one place with better arrangements. And maintaining the relationship ### 14. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2018 **What do you like best about Salesforce B2C Commerce?** Salesforce as a whole is a up and coming directive that has a very very promising future ahead **What do you dislike about Salesforce B2C Commerce?** If they could make some sort of seamless integration with an easier to use interface it would be wonderful **Recommendations to others considering Salesforce B2C Commerce:** None at this time **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Outbound and cold sales calls ### 15. Good but limited **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Salesforce B2C Commerce?** The relationship between elements is great. **What do you dislike about Salesforce B2C Commerce?** Errors and glitches. Almost too expansive. **Recommendations to others considering Salesforce B2C Commerce:** Good but could simplify to become even better. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** CRM to capture data and share across teams is definitely a plus. ### 16. Salesforce is the best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Jilu Easow R. | Technical Lead - PLM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Salesforce B2C Commerce?** contact management, workflow creation, task management, opportunity tracking, collaboration tools, customer engagement tools **What do you dislike about Salesforce B2C Commerce?** Nothing much.. it's the best available in the market **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** All customer engagement activities are maintained using this software ### 17. A very user friendly experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Salesforce B2C Commerce?** Salesforce B2C is great at handling customer as well as business data. **What do you dislike about Salesforce B2C Commerce?** The downside of using Salesforce B2C commerce is it can be a little difficult to navigate at first. Once you get used to it, it's very simple. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** I am able to reach a large market through Salesforce B2C commerce. ### 18. Decent flexibility for the platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Salesforce B2C Commerce?** Ability to customize journeys and content paths by campaign styles **What do you dislike about Salesforce B2C Commerce?** Some of the ui is less than user intuitive for setup **Recommendations to others considering Salesforce B2C Commerce:** Look at all the variables you need to ensure which tier you need **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Connectivity for our feedback loop ### 19. Salesforce B2C **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Salesforce B2C Commerce?** Organization, level of detail, ability to search and add custom fields **What do you dislike about Salesforce B2C Commerce?** I can't think of anything that I dislike about the program. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Organizing and sharing sales pursuits with the level of detail required across a massive firm ### 20. Robust but intensive to setup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Salesforce B2C Commerce?** SFCC is great for an enterprise solution and is highly customizable. **What do you dislike about Salesforce B2C Commerce?** The user interface is dated. Needs more CMS features. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Allowing merchandisers and content teams to make quicker updates. ### 21. Easy and smart stop for almost every need of a customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about Salesforce B2C Commerce?** 1. Smart sensing - It automatically senses my needs according to my searches and shows me the exact product that can make my life easier. But still my data is secured and not shared with any other third party. 2. Easy to use - The platform is easy to use as compared to other such platform. And it's easy to navigate through the application on our own and if we still have some issue with the application, there is a huge and quick responsive community to help me out. 5 star thing 3. Customer support- It's much more effective way makes me trust this application even more. Personal experience has been superb. **What do you dislike about Salesforce B2C Commerce?** Consumes lots of internet data. Trying to sort that out with WiFi **Recommendations to others considering Salesforce B2C Commerce:** Go for it. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It can be easily used to understand your customers better and grow your business. ### 22. Salesforce **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2021 **What do you like best about Salesforce B2C Commerce?** The volume of information available if you know how to navigate the software. The direct links to customer information is a plus as well as the linkage to other applications that help customer qualification and identification. Its ability to support all steps of the customer interaction from initial conversation to the material ordering, scheduling, customer follow up and referral opportunities is a great strength of the product. **What do you dislike about Salesforce B2C Commerce?** The screen formats are not logical and intuitive. Phraseology is confusing and inconsistent. Requiring multiple screen interface to disposition an event is cumbersome and inefficient This should be accomplished with a single interface. . Having easy access to data is only helpful if the data morphs into useable information. **Recommendations to others considering Salesforce B2C Commerce:** Test the product to be sure it fits with the information flow of your business. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Managing customer contact and scheduling. This is relatively simple, as it should be. ### 23. Salesforce experience, Configuration knowledge on B2C Commerce,B2B Commerce,Sales,Service **Rating:** 5.0/5.0 stars **Reviewed by:** Venu P. | Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Salesforce B2C Commerce?** Partner Lerner video, but Sandbox required for the practice purpose it is required to every one **What do you dislike about Salesforce B2C Commerce?** Demo Sandbox not available, use cases required with examples **Recommendations to others considering Salesforce B2C Commerce:** good ,but compare to B2B, Sales and Service **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** less time,cost saving,Problem with we don't have sample examples ### 24. Serves well based on business requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Habeel M. | Data Quality Analyst, Architecture & Planning, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2021 **What do you like best about Salesforce B2C Commerce?** Ease of access and understanding Microsoft CRM but 5 times better **What do you dislike about Salesforce B2C Commerce?** There's nothing to dislike apart from timely lags **Recommendations to others considering Salesforce B2C Commerce:** Do try. This is impressive tool that you can comfortably use **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** User Queries ### 25. Salesforce B2C commerce as the e-commerce leader for your company. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Salesforce B2C Commerce?** One of the most striking features that this software maintains is its incredible user interface, because its graphics are extraordinary and follow the colors indicated to the product they want to offer, either for a registration to their free basic operations, without excluding that the images it contains are spectacular, from any point of view you can see what this software is dedicated to, mentioning that its content is complete and clean, gives to understand the reviews that it filters for the users that govern in these facilities, emphasizing that it is an incredible tool for the digital market, being one of the fastest that can exist in the line and with more data about the products that are offered in these systemic routes, without mentioning its extensive list of integrations with multiple applications to improve the service that offers. **What do you dislike about Salesforce B2C Commerce?** Although it is one of the largest electronic markets that can exist in the cloud, it presents its relative system errors, or lack of integrations, to improve the performance of all users who are active on these platforms, we can report that sometimes, this system can be somewhat slow, meaning a problem for operators that every minute of their time is needed for the kind of business they do, being a factor that incompletes the performance of a particular organization, without excluding that it presents failures in their administrative controls of certain important data. **Recommendations to others considering Salesforce B2C Commerce:** Being something logical and intelligent, this software operates wonderfully if it is implemented in some integrated platform in the world of electronic commerce, because it would be an excellent investment if your company is in this situation, ensuring the success of all campaigns that make, since one of the reasons is because this system is one of the leaders according to the term based on the commercial objective, with an extensive and multiple list of individuals registered in its facilities, ensuring a majority of the margin of success in making any sale of the products that your organization acquires in particular, promoting that this software is definitely and fully recommended for companies dedicated to such economic services through the network. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We can mention that we often use Salesforce, because it is a relatively intuitive software, and it meets our main requirements, to promote our business through e-commerce and to carry out successfully the marketing that is done in the departments dedicated to the particular matter, without excluding that this extensive system, is the leader in its terms of digital commercial condition, assuring the effectiveness and the procreation of the products that can be offered in these points based on the sales, our company depends on this software, because it guarantees and assures the constant growth of all the organization, being a total fact, characterizing it like a wonderful investment, from the enterprise point of view that we have. ### 26. Google Drive Review **Rating:** 4.5/5.0 stars **Reviewed by:** Syed S. | Tech Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Salesforce B2C Commerce?** 1.User friendly interface. Google Drive likewise works rapidly; as long as you have a steady web association, the cloud-based program won't slack and will stay aware of your keystrokes and snaps. You can likewise observe your all out capacity use down at the base, and there's a spot to back up your reports simply over that. 2.MS Office Compatible. You can open Microsoft documents/reports in Google Drive, and you can likewise change over your Google archives to Microsoft forms too. So you'll have the option to open and utilize these documents with no difficulty - thus can your colleagues. 3.File & Folder share with custom link. Each document and folder in Google Drive has its own sharing connection and the capacity to redo who approaches it.This permits your group to make alters if necessary and furthermore shields the record from being changed accidentally by somebody outside of your organization. 4.Store Photos/Videos/PDF/Pretension. Google Drive lets you store documents of every kind imaginable.Also, you would then be able to share these or keep them securely and secretly in your Drive; the decision is yours.Documents appended to messages can likewise be spared directly to Drive, which implies you can keep significant connections sorted out and right where you need them. 5.Global Access. 6.Much the same as with OneDrive, your Google Drive is open anyplace you have a web association.For whatever length of time that you can sign into Google, you'll have the option to get to every one of your records and documents.You can likewise adjust every one of your gadgets utilizing the Drive application, so anything you're taking a shot at in Drive on one gadget is available on every one of them. **What do you dislike about Salesforce B2C Commerce?** 1.Security Risk. While your Google Docs are scrambled, there's no additional layer of security in the event that somebody gets a connect to one of your records when they shouldn't approach it.Along these lines, for instance, on the off chance that you send a connect to somebody and they choose to impart it to another person, it is extremely unlikely for you to stop them.When the connection is given out, anybody with access to it can utilize it. 2.Mandatory Internet connection. Another disadvantage to Drive is that you should be associated with the web to see continuous updates.While you can work disconnected and without a web association, the updates you make are just obvious on your archive on whatever gadget you're utilizing at that point, as opposed to being refreshed on Drive and each other gadget variant.So until you return to a steady web association, you won't have the option to see any progressions your group makes to that doc or spare your work for them to see either. 3.Unable to upload Large File. Once you extend 750 GB of transfers in a single day, you're consequently obstructed from including further records and should hold up one more day to do as such.This standard means both individual and group accounts. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Helping them to buy a right product for there business. in this process i am improving my knowledge. ### 27. Complex but does the job **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Salesforce B2C Commerce?** It does everything you need to do but you have to take a lot of trainings to understand what to do and how to do it. Doing the basics is easy and easy to understand. **What do you dislike about Salesforce B2C Commerce?** It's complex if you're an admin user and it takes a long time to become a super user if you're not technical. It loads very slow most of the time. I'm having that issue right now when trying to load a data extension to get info. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Trying to segment since our brand is still a bit new to DDM. We've been trying to set up more journeys where we can since we're not dtc, but realized we can do so much either way ### 28. Smooth Seevice and easy UI **Rating:** 5.0/5.0 stars **Reviewed by:** Narendra K. | Senior Data Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2021 **What do you like best about Salesforce B2C Commerce?** User interface easy to understand the product **What do you dislike about Salesforce B2C Commerce?** Sometime Ui take time to refresh, have to wait for a while **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Maintaining order and inventory ### 29. Requires customisation **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Salesforce B2C Commerce?** Can list and post photos directly to end users **What do you dislike about Salesforce B2C Commerce?** Dynamic pricing and integrations is an issue. Too many guardrails. **Recommendations to others considering Salesforce B2C Commerce:** Good if less products and simple discount formula are used. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Digital enablement and sales ### 30. B2C commerce a useful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2020 **What do you like best about Salesforce B2C Commerce?** its very useful and intelligent tool for companies to boost topline and bottomline **What do you dislike about Salesforce B2C Commerce?** nothing its appropriate and authentic data to collate **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** yes it helps in understanding market forces and to increase topline and bottomline and sales growth ### 31. One of the best tools for online campaigns **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2020 **What do you like best about Salesforce B2C Commerce?** The scalability and the reach to end customers **What do you dislike about Salesforce B2C Commerce?** A bit complicated UI. Things need to be sorted **Recommendations to others considering Salesforce B2C Commerce:** One of the best tools in industry as of now **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We are targeting end customers with online and offline campaigns for the retail products ### 32. Helped keep information organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2018 **What do you like best about Salesforce B2C Commerce?** I loved that I could create client profiles and keep them easily separate and organized. The site was clean and relatively easy to navigate. **What do you dislike about Salesforce B2C Commerce?** There were almost too many functions which could be confusing. Some departments used functions in a different way than ours did which was confusing. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Clients could have their information updated and sorted with organization. I could plan my work day around the information and monitor sales trends. ### 33. Sales Productivity using salesforce B2C Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Pankaj K. | Assistant Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2020 **What do you like best about Salesforce B2C Commerce?** Reduce abandoned carts with proven best practices, including saved carts, optimised checkout flows, and payment accelerators **What do you dislike about Salesforce B2C Commerce?** Harness the power of AI with seamless B2C ecommerce transactions **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Convert more shoppers with seamless B2C ecommerce transactions. ### 34. Best Ecommerce Solution **Rating:** 5.0/5.0 stars **Reviewed by:** LINDA T. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Salesforce B2C Commerce?** Used for various tasks within the B2C eCommerce department, such as an aid for advertisements,coupons, social media, email, sales tracking etc.This software helps to track the number of times a potential client was contacted, and also to track the progress of an opportunity for the company, It gives us the ability to respond to the needs of our clients and so we are able to give them a solution. **What do you dislike about Salesforce B2C Commerce?** The UI can be improved on certain areas.The sandbox environment was slow compared to production environment. The performance can be improved.The configuration for users are complicated.And it is too costly. **Recommendations to others considering Salesforce B2C Commerce:** It is very easy to use .This is a very good platform .I would be very happy to recommend this system to all. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** I have found the process for patients to access our clients products in an efficiently. I use to track orders based on The response of client.Track sales and monitor is very easy and changes need to be made to increase them. ### 35. Salesforce commerce cloud B2C is a solid PaaS solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Salesforce B2C Commerce?** Salesforce Commerce is highly customizable allowing you to tailor your ecommerce solution to meet your customers needs **What do you dislike about Salesforce B2C Commerce?** It can be a costly solution so make sure your revenue will cover it **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Faster development of features vs a custom web application. We are able to modify the site faster and with fewer developers. ### 36. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2020 **What do you like best about Salesforce B2C Commerce?** SalesForce makes developing and implementation very fast and easy. Also, features like multisite management, catalog management, Multiple locations, Content management is available which makes my task much easier. **What do you dislike about Salesforce B2C Commerce?** The SalesForce offers a very rich catalog of features which make it difficult to organize and find when we need them. Also, there are several inconsistencies in the layout while running them. The new lighting feature is not conducive to our work needs. The cluttered interface makes navigation unnecessarily complicated and annoying. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** The "Related" tab is very annoying that we have to click on it. I think it should be more user-friendly. The interface should be easy which makes navigation and tasks simple. ### 37. Streamlining EVERYTHING **Rating:** 4.5/5.0 stars **Reviewed by:** Katie B. | Motion Designer, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2017 **What do you like best about Salesforce B2C Commerce?** I like that it is entirely able to be customized. You can use it for any work environment, project, or SEO tracking that needs to be done. **What do you dislike about Salesforce B2C Commerce?** The big bold button, "anyone can use" feeling - but honestly this is the route all software is taking and since its made for literally everyone I guess the learning curve is quite simple. **Recommendations to others considering Salesforce B2C Commerce:** If I had more information I imagine so. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We are able to streamline projects in real time with anyone, anywhere. We are able to work with many people on a team and no matter what time of day or what is happening whoever is working is able to reference that information and get rolling. ### 38. Innovative and Excellent Ecommerce Solution for mid/large size enterprise **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2019 **What do you like best about Salesforce B2C Commerce?** TTM - Time to market is very fast to lauch B2C ecommerce solution with SalesForceB2C. TCO - Total Cost of ownership is less as compared to other B2C competitors. And moreover the product is getting improved with every new release from Sales Force. SEO support and search of products is fast that increase the converion rate of buying produts. SalesForce commerce consultant soupport in case you got stuck with any of product customization/product issue. **What do you dislike about Salesforce B2C Commerce?** Limited Customization, , Documentation of the product is not comprehensive, Inventory managmet is not very intuitive. **Recommendations to others considering Salesforce B2C Commerce:** SalesForce B2C commerce is intuitive solution for Creating B2C site and it is extensively improved by Sales force with each release. And moreover the Salese force consultant are quite helpful in solving an problem if you got stuch with any of the product issue. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Launching a Ecommerce site/store for a large scale customer. Integerated the solution with payment processing system to increase the conversion rate on mobile site. Multi Country roll out of the solution. ### 39. Great software for sales **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Salesforce B2C Commerce?** Super easy and friendly to use. You can customise the software to take the most advantage of it and more related to your business. **What do you dislike about Salesforce B2C Commerce?** Migration for Lightning from Salesforce Classic it is not that easy if you have a lot of customisations. **Recommendations to others considering Salesforce B2C Commerce:** If you want to store information and track every customer that engage with your company, this is the right choice. Super easy to send emails, contact clients and build quotes, you can customise the software to your needs. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It is super easy to work and do task, chat internally, communicate with your Sales Agents. The reports and dashboards are super easy to show how the company is improving year after year. ### 40. B2C Commerce transforms-in real time, anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2019 **What do you like best about Salesforce B2C Commerce?** For B2C and B2B companies alike, buying an eCommerce platform instead of building your own means choosing a vendor. Buying a custom-built platform generally means more dedicated support and maintenance,Choosing the best ecommerce platform is vital to cultivating loyal and long-lasting customers. The average repeat customer, in fact, spends 67% more in their second to third year shopping with a business than in their first six months. Simply put, customer relationships don’t end after a purchase, especially for B2B businesses that rely on establishing long-term relationships with business buyers. **What do you dislike about Salesforce B2C Commerce?** lacking some operations that needed to be performed in a timely manner,As robust as the front end is the back-end requires a lot of development and legwork. With the vast array of features it can be overwhelming trying to clean up the front end UI to be aesthetically pleasing and comfortable for the end user to navigate. Even though this is a lightning module there is a good amount of administrator tasks that require you to be in classic mode to configure. It can be time consuming switching back and forth when implementing new user stories. **Recommendations to others considering Salesforce B2C Commerce:** All in all, Salesforce Commerce Cloud offers a complete solution for handling the day to day running of your e-commerce business. You can launch an online presence relatively quickly and grow your business by reaching out to a larger pool of customers. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It's important to realize that virtually no service in the eCommerce Software category is a perfect solution able to fulfill all the goals of all business types, sizes and industries. It may be a good idea to read a few Salesforce Commerce Cloud reviews first as certain software may perform well just in a really narrow set of applications or be created with a really specific industry in mind. Others may work with an idea of being easy and intuitive and therefore lack complex elements welcomed by more experienced users. There are also software that cater to a broad group of users and provide a powerful feature base, but this in most cases comes at a higher cost of such a service. Make sure you're aware of your needs so that you get a software that has all the functionalities you search for. ### 41. Aptos Sales Force Connection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Salesforce B2C Commerce?** Keeps your business data safe and secure. Gives teams a shared view of every customer.Integrates easily with existing data and systems. Salesforce Commerce Cloud is great platform that provides great infrastructure and software foundation for building e-shop **What do you dislike about Salesforce B2C Commerce?** The system has several system issues that needs attention every other week. It's time consuming **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We solve refunds, address corrections, order cancellations, and returns. Quality product that offers great set of tools. It is reliable and it has best combination of service ### 42. Best CRM to choose! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2019 **What do you like best about Salesforce B2C Commerce?** if you are looking for the best crm, you should choose salesforce. This crm has a monthly updates and easy to navigate **What do you dislike about Salesforce B2C Commerce?** For now there is no problem using this software. When the srrver is down they will notify you ahead of time **Recommendations to others considering Salesforce B2C Commerce:** if you're looking for an easy CRM website you should choose salesforce **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** this sodtware help us from reporting and to track contact information ### 43. Salesforce **Rating:** 3.5/5.0 stars **Reviewed by:** Codey R. | Customer Service Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about Salesforce B2C Commerce?** You can do so much and customize it with so many features that it can fit just about any business need! It is really nice because everything looped together so well and you can easily get from one page to another while not losing any of the info you may need. **What do you dislike about Salesforce B2C Commerce?** The customization was also the biggest obstacle to overcome. You can do so much that we were not fully using the software to its full potential. Salesforce would be great for a larger business that is able to utilize its full functionality better. **Recommendations to others considering Salesforce B2C Commerce:** It is a very powerful software just make sure you are using it to its full potential. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We were using salesforces for our CRM. It was nice being able to keep all our communications in one easy to locate the place. ### 44. The Intellectual B2C Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj Sawan R. | Executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2019 **What do you like best about Salesforce B2C Commerce?** The User Interface of the Commandline of the Salesforce enables the Documentation gathering and mobility **What do you dislike about Salesforce B2C Commerce?** I do not dislike the product features in any means. **Recommendations to others considering Salesforce B2C Commerce:** This the best solution to occupy the B2C clientele documentation and the UI the best part while operating it. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** The best part of the product is the clientele documentation and its preserveness. ### 45. Switching to commerce cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about Salesforce B2C Commerce?** It can be used for various tasks within the B2C eCommerce department, such as an aid for advertisements, coupons, content, fulfillment, social media, email, sales tracking and more. **What do you dislike about Salesforce B2C Commerce?** With large profit margins, our company is able to afford the large license fee. We are a niche business, but launching this platform has allowed the 3 companies to be combined under one platform making salesforce more useful and affordable. **Recommendations to others considering Salesforce B2C Commerce:** There are many problems you can solve and processes you can implement all throughout your company to make your job easier and more efficient. Look around and learn the site before using to fully understand and get the most out of your salesforce experience. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** With Salesforce being stored/held within the cloud, this platform can survive large demand and business spikes without our team having to predict and plan ahead of time. If there is a unforeseen growth in demand, Saleforce commerce cloud waits inaudible in the background with no involvement required. ### 46. Intuitive ecommerce platform for high volume sites **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2019 **What do you like best about Salesforce B2C Commerce?** I think the UI is easy to use, good storefront preview. XML data import is helpful for larger projects and automation of site maintenance tasks. **What do you dislike about Salesforce B2C Commerce?** Legacy user so most of new product functionality could not be leveraged out of the box. Overly complicated custom work and integrations. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Problems currently in ADA compliance and increasing focus on content personalization to support digital marketing. ### 47. Easy to use but hard to design and change **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2019 **What do you like best about Salesforce B2C Commerce?** It helps with seamless client management and works better if we adopt more modules within salesforce **What do you dislike about Salesforce B2C Commerce?** It can only work seamlessly if everything is Salesforce, hard integration between systems and no quick way to work with other legacy systems **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Consistent way to manage our clients in a structure that everybody agrees ### 48. Easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about Salesforce B2C Commerce?** One of the best things about Salesforce B2C Commerce was the ease of use, I was quickly trained on this product within a day I knew where everything was and was processing/entering data quickly and efficiently so that I and my team could hit our daily goals with ease. **What do you dislike about Salesforce B2C Commerce?** There were a few times where certain functions weren't really working in the way that my team was using it. However, this might just be a reflection on management in my company. **Recommendations to others considering Salesforce B2C Commerce:** This is a great tool if you have a large team working simultaneously on a vast amount of products because it quantifies and organizes everything making it easy to use and easy to train on. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** My team and I primarily used this to track and process orders based on client responses, as well as working collectively with another offshore team. ### 49. Smooth and fluent solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2019 **What do you like best about Salesforce B2C Commerce?** Ease of use, user interface and reporting tools **What do you dislike about Salesforce B2C Commerce?** I struggle to find flaws if anything some work could be done in the Integration with 3rd party bi tools **Recommendations to others considering Salesforce B2C Commerce:** Well worth it **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Increase in productivity ### 50. highly scalable SaaS **Rating:** 4.0/5.0 stars **Reviewed by:** Viswam S. | Salesforce Application Development Assoc Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2018 **What do you like best about Salesforce B2C Commerce?** I really like the following things about this -Seamless upgrades,Scalability ,A suite of cloud services,A roadmap completely handled by salesforce and we dont have to worry **What do you dislike about Salesforce B2C Commerce?** my company has non-standard or niche business models or audiences, the SaaS nature of the solution may not be a good fit since the feature roadmap is largely centred around what the majority of B2C retailers would find compelling. If the requirements don’t reflect that, the roadmap is unlikely to match our The solution’s basic premise is to enable your organisation to do what it (typically) does best: trade the platform as hard as possible without having to focus on some of the associated challenges of non-SaaS ecommerce platforms: stability, scalability, or managing a technical agency, team or roadmap.needs. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** The solution’s basic premise is to enable your organisation to do what it does best: trade the platform as hard as possible without having to focus on some of the associated challenges of non-SaaS ecommerce platforms: stability.Trading ## Salesforce B2C Commerce Discussions - [Is Salesforce an ecommerce platform?](https://www.g2.com/discussions/is-salesforce-an-ecommerce-platform) - 1 comment - [What is b2b and b2c in Salesforce?](https://www.g2.com/discussions/salesforce-commerce-for-b2c-what-is-b2b-and-b2c-in-salesforce) - 1 comment - [What is a b2c platform?](https://www.g2.com/discussions/what-is-a-b2c-platform) - 1 comment - [What is Salesforce commerce?](https://www.g2.com/discussions/what-is-salesforce-commerce) - 1 comment - [View Salesforce B2C Commerce pricing details and edition comparison](https://www.g2.com/products/salesforce-b2c-commerce/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+04%3A30%3A49+-0500&secure%5Bsession_id%5D=e8b67ce4-cac3-4e82-aa48-96561ebad3ac&secure%5Btoken%5D=2629098fb8e4c136cbad97ec4a9f1e08cba26f1125000684a9235548c56aced0&format=llm_user) ## Salesforce B2C Commerce Integrations - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Monetate](https://www.g2.com/products/monetate/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - [Syte](https://www.g2.com/products/syte/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) ## Salesforce B2C Commerce Features **Design** - Templates - Mobile E-Commerce - Versions - Mobile E-Commerce - Testing - Mobile E-Commerce - Multichannel - Mobile E-Commerce **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Administration** - Reporting - Cart Management - Shipping Information Collection **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Personalization** - Branding - Mobile E-Commerce - Localization - Mobile E-Commerce - Digital Content - Mobile E-Commerce - Geofencing - Mobile E-Commerce **Analytics** - Reports & Analytics - Customer Data **Integrations** - Payment Gateway Integration - E-commerce Platform Integration - Email Integration **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization **Analysis** - Dashboards - Mobile E-Commerce - User Behavior - Mobile E-Commerce - Sales - Mobile E-Commerce **Administration** - Integrations - Dashboard **Cart Management** - Multi Cart - Products - Templates - Embed **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Salesforce B2C Commerce Alternatives - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - 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