--- title: Salesforce B2C Commerce Reviews meta_title: 'Salesforce B2C Commerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 593 reviews by the users' company size, role or industry to find out how Salesforce B2C Commerce works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 593 scale: '5' date_modified: '2026-07-03' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Salesforce B2C Commerce Reviews **Vendor:** Salesforce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 593 ## About Salesforce B2C Commerce Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale. ## Salesforce B2C Commerce Pros & Cons **What users like:** - Users value the **user-friendly interface** of Salesforce B2C Commerce, making it easy to manage extensive inventories effectively. (52 reviews) - Users value the **powerful and complete platform** of Salesforce B2C Commerce for managing personalized digital commerce experiences. (35 reviews) - Users praise the **seamless integrations** of Salesforce B2C Commerce, enhancing customer experiences across various platforms effortlessly. (35 reviews) - Users value the **personalization tools** in Salesforce B2C Commerce, enhancing customer engagement and boosting conversion rates. (29 reviews) - Users value the **easy integration** of Salesforce B2C Commerce, enhancing connectivity and efficiency across systems. (26 reviews) - Reliability (24 reviews) - Users value the **personalized shopping experiences** provided by Salesforce Commerce, enhancing customer engagement and satisfaction. (23 reviews) - E-commerce Solutions (23 reviews) - Integration Capabilities (23 reviews) - Users praise the **easy integrations** of Salesforce Commerce for B2C, facilitating smooth connections with their e-commerce platforms. (21 reviews) **What users dislike:** - Users find the **complex setup** of Salesforce B2C Commerce challenging, particularly for smaller teams lacking technical resources. (33 reviews) - Users find Salesforce B2C Commerce to be **expensive** and complex, posing challenges for smaller teams and businesses. (32 reviews) - Users find the **complexity of setup and customization** can hinder small businesses from effectively implementing Salesforce B2C Commerce. (26 reviews) - Users find the **difficult setup** of Salesforce B2C Commerce challenging, requiring technical expertise and significant learning time. (22 reviews) - Users find **implementation complexity** in Salesforce B2C Commerce to be a barrier, especially for smaller teams with limited resources. (21 reviews) - Difficult Customization (18 reviews) - Lack of Customization (17 reviews) - Users find **limited customization** challenging, often needing technical expertise and additional resources to meet their needs. (17 reviews) - Users note the **complexity and cost of implementation** in Salesforce Commerce for B2C, particularly challenging for small businesses. (16 reviews) - Users find Salesforce Commerce for B2C has a **difficult learning curve** that complicates onboarding and usage. (15 reviews) ## Salesforce B2C Commerce Reviews ### 1. Healthy ECommerce Solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Salesforce B2C Commerce?** The user interface is easy to navigate and I feel like they’ve got a robust support network If something we’re to go wrong **What do you dislike about Salesforce B2C Commerce?** Sometimes it can feel just slightly impersonal as they’re such a large organization **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Providing accurate content to our customers via our web platform ### 2. Cumbersome **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Salesforce B2C Commerce?** I like that this software tracks diff tickets for us at work **What do you dislike about Salesforce B2C Commerce?** I dislike how cumbersome it is to use and that it doesn’t give more details when the ticket was opened or closed **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It keeps track of problems for us ### 3. Easy enough, would like a better interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2019 **What do you like best about Salesforce B2C Commerce?** I like that it's easy to pick up and has a lot of functionality **What do you dislike about Salesforce B2C Commerce?** I do wish the interface was a little more modern in appearance **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It helps us communicate with clients more easily ### 4. Short & Sweet **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2018 **What do you like best about Salesforce B2C Commerce?** I love how dynamic this is and how many tools this offers to help manage and run our business smoothly. **What do you dislike about Salesforce B2C Commerce?** When it was first brought to us as Demandware, we had issues with implemations. Now it all runs smoothly. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It has dynamic web platform, it provides direct connection with ERP and PIM solutions ### 5. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Diane K. | Media Manager/Editor, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2018 **What do you like best about Salesforce B2C Commerce?** It's very easy to get everyone on the same page. **What do you dislike about Salesforce B2C Commerce?** Lack of login synchronization makes it difficult. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We know when one of us has started and when we have sold something. ### 6. Streamlined Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Salesforce B2C Commerce?** That my customer base can easily (and more accessibly) access our online platform to purchase goods. We are more efficient as a company with this software which frees up much needed room for focusing on growth. **What do you dislike about Salesforce B2C Commerce?** The overall cost associated with the our subscription. **Recommendations to others considering Salesforce B2C Commerce:** Anyone looking to streamline there business efficiency and make it easier for their customer base to purchase **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Streamlining and being more efficient and hands on in our retail locations ### 7. Demandware for Site Merchandising Role **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Salesforce B2C Commerce?** Interface is user friendly, good preview environment. **What do you dislike about Salesforce B2C Commerce?** There are a lot of limitations within tool and sometimes verbiage is not intuitive. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Ability to swap out content based on promotional activity, set up creative promos, launch new product, set up A/B tests. ### 8. Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Salesforce B2C Commerce?** I like how easy it is to navigate through the software. **What do you dislike about Salesforce B2C Commerce?** I don’t dislike anything about it, I wish they the best! **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** I don’t have any issues. The main benefit is faster service. ### 9. Very Customizable & Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2018 **What do you like best about Salesforce B2C Commerce?** I love how customizable the program is and easy to use. **What do you dislike about Salesforce B2C Commerce?** Sometimes I find glitches and problems I have to send to my admin. **Recommendations to others considering Salesforce B2C Commerce:** Keep exploring and finding new things to do. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We have been able to streamline systems and processes, making us work smarter instead of harder. ### 10. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Lola T. | Admin/HR Assistant, Furniture, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2018 **What do you like best about Salesforce B2C Commerce?** I like being able to navigate pretty easily in this program. Having everything in one program is very convenient. **What do you dislike about Salesforce B2C Commerce?** What I dislike is sometimes there are glitches. Sometimes you try to complete an action and it "glitches" out and you have to repeat everything you just did. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** The business problems I solved with CCE is easily documenting every single interaction I had with customers. ### 11. Commerce Cloud **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Salesforce B2C Commerce?** I like the marketing options and content that you can create within the program, specifically within mobile. **What do you dislike about Salesforce B2C Commerce?** Not much to dislike, I would just say the learning curve of using Salesforce. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Creating a unique and simple purchasing experience, allowing things to go smoothly for the customer. ### 12. Project management software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Salesforce B2C Commerce?** Easily keep document communication, assign tasks, and follow up **What do you dislike about Salesforce B2C Commerce?** Not as useful to manage individual projects not involving other people **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Organization, communication and project management ### 13. CRM System Review **Rating:** 3.5/5.0 stars **Reviewed by:** Sam L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Salesforce B2C Commerce?** Easy to use and very easy customization. It allows for you to tailor your experience with the system as you wish. **What do you dislike about Salesforce B2C Commerce?** case creation can be slow when going through multiple drop downs **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** salesforce cloud allows us to easily integrate with out other systems such as order management and gives us excellent visibility. ### 14. The cloud works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Salesforce B2C Commerce?** I like the functionality and the users could use it easily which helped our organisation. **What do you dislike about Salesforce B2C Commerce?** The UI could be potentially improved on certain areas **Recommendations to others considering Salesforce B2C Commerce:** GIve it a try **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It combines functionalities for e-commerce, online store and mobile-first POS, order management as well as predictive intelligence under one platform rather well. ### 15. Good Product. Needs a little more maturing. **Rating:** 4.0/5.0 stars **Reviewed by:** Vishesh S. | Sr. Solutions Architect - Integrations, OmniChannel, Retail, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Salesforce B2C Commerce?** The config management and the spectrum of functionalities available are amazing. **What do you dislike about Salesforce B2C Commerce?** Some of the features are not performance centric like the PDP management. **Recommendations to others considering Salesforce B2C Commerce:** Please make sure to go with rigorous performance testing. In some areas, code is not optimized, so the functionality becomes slow as the load increases. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We are using SFCC for our ecommerce platform. ### 16. Salesforce for Retail **Rating:** 3.5/5.0 stars **Reviewed by:** Erica W. | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2018 **What do you like best about Salesforce B2C Commerce?** Great way to documents sales interactions and complete tasks **What do you dislike about Salesforce B2C Commerce?** Sometimes its not the most intuitive platform and could be easier to navigate **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Documenting sales interaction and the ability to generate reports allows for a better look at numbers. ### 17. Great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Ciara T. | Freight Manager, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Salesforce B2C Commerce?** Easy to use layout. The add ons applications have shown to be very useful. **What do you dislike about Salesforce B2C Commerce?** Exporting data in the correct format is difficult **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Customer contact ### 18. Saledforce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2018 **What do you like best about Salesforce B2C Commerce?** It's accurate and a great processor of data. **What do you dislike about Salesforce B2C Commerce?** Interface is confusing. Navigation the software is difficult. High room for error. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Data visualization is the best. ### 19. Easy, reliable and user friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2018 **What do you like best about Salesforce B2C Commerce?** It’s not cluttered there isn’t any confusing holes. It’s all pretty clean and easy even for the not so computer savvy. **What do you dislike about Salesforce B2C Commerce?** A little laggy but other than that everything is great! **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We use it for local business and leads in our area, it has made it easy for us to feel comfortable offering products. ### 20. Easily check all aspects of your business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2018 **What do you like best about Salesforce B2C Commerce?** I love that I can log in from anywhere and check on how my store is doing that day. I enjoy that there are so many options to view data and reports. **What do you dislike about Salesforce B2C Commerce?** I dislike the newest update. The previous version was much easier to navigate. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** I use it mostly for working out daily sales and kpi targets. ### 21. User friendly and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2018 **What do you like best about Salesforce B2C Commerce?** This service is user friendly, easy to train new employees on. It is easy to navigate your way through the program to find everything you need. Because of its ease of use it makes working with it very efficient. **What do you dislike about Salesforce B2C Commerce?** There is not much I dislike about this program. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It is easy to track sales and monitor what changes need to be made to increase them. ### 22. Salesforce Allows Us To Do Big Business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2018 **What do you like best about Salesforce B2C Commerce?** Salesforce Allows Us To Do Big Business Because we can keep track of all our communications and everyone can participate. **What do you dislike about Salesforce B2C Commerce?** There is not much to dislike, it is always better if things are cheaper. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Communicating together for customer satisfaction. Helps our word of mouth, people like our business. ### 23. Powerful tool for connecting anywhere, anytime **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2018 **What do you like best about Salesforce B2C Commerce?** The ability to offload It operations to the cloud so that everyone can manage data with easy and simplicity **What do you dislike about Salesforce B2C Commerce?** Can be difficult to train at times. Need time to train users how to use the platform **Recommendations to others considering Salesforce B2C Commerce:** Do a demo **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Easy of use, free time to dedicate to other resources ### 24. Track it all **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Salesforce B2C Commerce?** It very easy to merge gmail with crm using salesforce **What do you dislike about Salesforce B2C Commerce?** Nothing to dislike, updates system well. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Keeping up with leads and opportunities in the system ### 25. Sales force is a good way to organize information **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2018 **What do you like best about Salesforce B2C Commerce?** I like the it is really well organized and also very useful in large information organizations **What do you dislike about Salesforce B2C Commerce?** I do not like the fact that it could be a bit difficult for first time users to navigate through **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It really helps with data mangement ### 26. Pretty easy **Rating:** 3.5/5.0 stars **Reviewed by:** Michael D. | Information Technology Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2018 **What do you like best about Salesforce B2C Commerce?** I like that it can be used by multiple people. It is very easy to use. **What do you dislike about Salesforce B2C Commerce?** I do not like the pricing and some of the features are up to how much your department ponies up. **Recommendations to others considering Salesforce B2C Commerce:** Try it **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We've been able to take care of customers a lot better from any place. ### 27. Good CRM platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2018 **What do you like best about Salesforce B2C Commerce?** Salesforce allows you to customize the display and filter based on your company preference **What do you dislike about Salesforce B2C Commerce?** Nothing I can think of for now. Maybe the fact that multiple people cannot use the software at the same time? It might be just because of our subscription option. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We use Salesforce to manage clients and track client deliverables. It has been very helpful in helping us to manage client relations ### 28. Good stable platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jun S. | Co-founder & CTO, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2017 **What do you like best about Salesforce B2C Commerce?** A stable platform that suits fashion retailers well. OCAPI offers good API structures and easy to work with. The configuration in the store front business manager was comprehensive. It was also easy to set up a job. **What do you dislike about Salesforce B2C Commerce?** The development sandbox environment was slow compared to a production environment. The performance needs to be improved. The development environment was very niche, now they moved to Javascript and hopefully, it would be improved. There were some deprecated settings there since the Salesforce took over the DWRE. However, their partnership management team is more responsive now. **Recommendations to others considering Salesforce B2C Commerce:** I would evaluate the size of your business and the type of the business. If you're fashion driven retailers and medium enterprise, then it would fit well. Otherwise, I would suggest Magento and other systems such as Shopify. Salesforce Commerce Cloud certainly is the market leader in the could hosting **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** The platform offers easy integrations. ### 29. New Platform - Meeting Expectations! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about Salesforce B2C Commerce?** Being able to schedule our website content weeks in advance is a lifesaver. We didn't have the ability to do that before so every time our homepage content needed to change, I would have to do it the day before even if that day was a holiday! **What do you dislike about Salesforce B2C Commerce?** Building specific pages to send customers to can be a little trying at times. Would be nice to be able to use pricing etc. to build temporary pages for a sale. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** This is definitely a more user friendly platform for us and a more user friendly site for the customers. We have more freedom to change the layout of our homepage in a matter of minutes. We have the ability to easily change content for different customers as well. ### 30. SalesForce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2018 **What do you like best about Salesforce B2C Commerce?** Ease of data tracking Ease of contact information **What do you dislike about Salesforce B2C Commerce?** Speed of platform on wireless networks is too slow **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Client data ### 31. Sales force Review **Rating:** 3.5/5.0 stars **Reviewed by:** J. Hunter G. | Sales Lead, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2018 **What do you like best about Salesforce B2C Commerce?** I liked how they funneled in existing clients that were targeted for promotions. **What do you dislike about Salesforce B2C Commerce?** There was not much that I disliked about the platform. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We were having some slow foot traffic and sales force really helped us pick it back up by giving us targeted leads to cal throughout the day and pitch promotions to. ### 32. Complex experience **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2018 **What do you like best about Salesforce B2C Commerce?** Good way to organize opportunities, keep track of details, etc. **What do you dislike about Salesforce B2C Commerce?** Can easily reassign opportunities to yourself without permission of other person, sometimes the important data isn’t surfaced. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Simultaneous pursuit of similar opportunities was solved with Salesforce. ### 33. Easy to adapt to **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2018 **What do you like best about Salesforce B2C Commerce?** The interface of this program is easy to understand and navigate **What do you dislike about Salesforce B2C Commerce?** Sometimes there are glitches her and there but for the most part everything works smoothly **Recommendations to others considering Salesforce B2C Commerce:** Take time to understand the program **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Keeping records and being able to organize print outs of sales..etc ### 34. Fluid and organized **Rating:** 3.5/5.0 stars **Reviewed by:** Jesse H. | Analyst II, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2018 **What do you like best about Salesforce B2C Commerce?** I like how easy it is to navigate between cases, track information and organize your data to stay on task. **What do you dislike about Salesforce B2C Commerce?** It opens up in goofy ways when you click it in a new browser. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Time to resolution ### 35. Not Great **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2018 **What do you like best about Salesforce B2C Commerce?** Return labels are easily accessible and sent out automatically, which is an improvement. **What do you dislike about Salesforce B2C Commerce?** We switched to this from an internal system, and our jobs have been considerably more difficult since the changeover. Nothing is intuitive, everything involves more steps than should be necessary, the views are confusing, information is poorly organised, and the system is plagued with glitches and things that we are simply unable to do. **Recommendations to others considering Salesforce B2C Commerce:** Don't. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** The system is used for all of our ordering and appeasement info. Return labels are easily accessible and sent out automatically. ### 36. Saleforce for the Workforce©️®️ **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2018 **What do you like best about Salesforce B2C Commerce?** Thorough, robust and efficient software for all users **What do you dislike about Salesforce B2C Commerce?** Sometimes the software is very buggy and slow. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Salesforce enables us to have all of our back end information in one space. ### 37. Salesforce is the best of all **Rating:** 3.5/5.0 stars **Reviewed by:** Nisha S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about Salesforce B2C Commerce?** It is the by far the best CRM which has all the major capabilities which the company look for. **What do you dislike about Salesforce B2C Commerce?** There isn't anything I would like to say. Pricing wise also it's good for the small company **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** To unify the customer experience ### 38. This is the right platform for most companies **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Sr. IT Manager, Applications, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Salesforce B2C Commerce?** I like that Salesforce Commerce Cloud is a 1-stop shop. Most of my operating expenses can be consolidated into 1 platform instead of many. **What do you dislike about Salesforce B2C Commerce?** I dislike the revenue share model but am getting used to it. **Recommendations to others considering Salesforce B2C Commerce:** Talk to other customers!!! It's difficult to find customers who are not getting what they need out of the platform. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Scalability is #1 for us. Salesforce saves us the trouble of spinning up additional hardware when we need to scale. They also help us by monitoring performance and stepping in when needed. ### 39. Work well for my small business **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa C. M. | Part Owner, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2017 **What do you like best about Salesforce B2C Commerce?** It is very easy to use; can figure out most of it on my own. Fairly simple. It's also very easy to chart income and apply different filters to evaluate different areas of the business. **What do you dislike about Salesforce B2C Commerce?** I'm unable to directly link to QuickBooks **Recommendations to others considering Salesforce B2C Commerce:** Easy to use; great support **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Easy to evaluate growth of the business ### 40. Great CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2017 **What do you like best about Salesforce B2C Commerce?** Salesforce in a whole is pretty user friendly. I like that I can access my contacts easily and pull reports whenever needed. **What do you dislike about Salesforce B2C Commerce?** I think the reporting tool should come with more explanations. I have been using it for many years so I pretty familiar with it's functionality but I think there should be pop ups or an easily accessible FAQ on how to customize reports. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** The major benefit for me is the ease of pulling reports quickly. I work with so many people and it makes it easy for me to work more effectively. ### 41. CS Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Salesforce B2C Commerce?** I really enjoy the ability for our company specifically to track all of the sales and company data for each of the merchants that we work with. It's very easy to find the type of data I need on a daily basis. **What do you dislike about Salesforce B2C Commerce?** I haven't run into many issues with the platform, but that comfortability comes with time and using the product. It can be a little overwhelming to people who are stepping in unfamiliar with the space. **Recommendations to others considering Salesforce B2C Commerce:** It's the leader in the space for a reason! **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** I've used salesforce in a number of ways, but I really enjoyed the versatility of the product. It's able to cover so many different bases for a lot of different moving parts for a large organization, and does a great job tracking sales data and automating our social marketing. ### 42. love this platform **Rating:** 3.5/5.0 stars **Reviewed by:** Caroline C. | Director of Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about Salesforce B2C Commerce?** i've been using it for 10+ years, the easy of the application with business manager is the best **What do you dislike about Salesforce B2C Commerce?** having to open a ticket for every question **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** ecommerce platform ### 43. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Salesforce B2C Commerce?** This program is so easy to use for my business **What do you dislike about Salesforce B2C Commerce?** Nothing at the moment, has been very useful **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Makes my business a lot easier to keep organized ### 44. Works well as an organizational and notification system **Rating:** 4.5/5.0 stars **Reviewed by:** Emily T. | Partnerships Coordinator, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2017 **What do you like best about Salesforce B2C Commerce?** -Report feature (to create reports from a variety of tags) **What do you dislike about Salesforce B2C Commerce?** Can have an overwhelming amount of data and boxes to check **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Able to see which customers are set to churn based off next bill date, which customers have not yet been reached out to by account manager and need re-engagement, customers who are taking great advantage of our software and seeing the most results by pulling specific reports with dates. ### 45. Effective to reach the goals and needs of the store. **Rating:** 3.5/5.0 stars **Reviewed by:** Braeden S. | Membership Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Salesforce B2C Commerce?** The many different applications available. **What do you dislike about Salesforce B2C Commerce?** It tends to have many glitches throughout the day. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Meeting sales goals is a huge benefit and inventory being not up to date. ### 46. It's awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2018 **What do you like best about Salesforce B2C Commerce?** Salesforce is awesome and very useful. I used it every day and it makes my job so much easier. **What do you dislike about Salesforce B2C Commerce?** Load time is sometimes slow when loading tickets. Other than that nothing else. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We are managing our ecommerce side of business and issues. ### 47. Useful and inspiring **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah K. | Sales Advisor, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2018 **What do you like best about Salesforce B2C Commerce?** Employee only coupons and social media from all over the world **What do you dislike about Salesforce B2C Commerce?** Tend to be hard to navigate. Shows posts from everyone and can get annoying to filter things everytime you would like to view from a certain user **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** N/A ### 48. Switched from previous system. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2018 **What do you like best about Salesforce B2C Commerce?** Interesting change of pace from original case tracker system **What do you dislike about Salesforce B2C Commerce?** Does not auto push cases to agents. Must fetch cases. **Recommendations to others considering Salesforce B2C Commerce:** Make sure your implementation is done right. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Allows all agents to access cases. ### 49. A Perfect Resource for Far-Reaching Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Nick K. | Associate Market Manager (Washington, D.C.) , Internet, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2017 **What do you like best about Salesforce B2C Commerce?** Salesforce is a great CRM product with many customizable features to help keep data organized. With so many contributing users, there is no better cloud product available. **What do you dislike about Salesforce B2C Commerce?** While there is extensive customizable features, the user experience feels slightly outdated. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Centralized organizational solutions ### 50. Better than pencil and paper organization, just more clicking and tech glitches. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2018 **What do you like best about Salesforce B2C Commerce?** Quick and easy to learn the basics. Easy for of multi level organization. Generate reports quickly. **What do you dislike about Salesforce B2C Commerce?** There is a lot of clicking and tech errors. Items are always automatically deleting or not synching correctly with other apps. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Synchs with multiple other apps we use in a e-commerce business. Easy to use and teach others how to use and organize data. ## Salesforce B2C Commerce Discussions - [Is Salesforce an ecommerce platform?](https://www.g2.com/discussions/is-salesforce-an-ecommerce-platform) - 1 comment - [What is b2b and b2c in Salesforce?](https://www.g2.com/discussions/salesforce-commerce-for-b2c-what-is-b2b-and-b2c-in-salesforce) - 1 comment - [What is a b2c platform?](https://www.g2.com/discussions/what-is-a-b2c-platform) - 1 comment - [What is Salesforce commerce?](https://www.g2.com/discussions/what-is-salesforce-commerce) - 1 comment - [View Salesforce B2C Commerce pricing details and edition comparison](https://www.g2.com/products/salesforce-b2c-commerce/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+17%3A41%3A00+-0500&secure%5Bsession_id%5D=8b12a7d2-d7cc-4813-babf-559a97cf2baf&secure%5Btoken%5D=e494f675a4bb4368228c8c647ae599a6dce20061ab479413a82e21f55fd47b86&format=llm_user) ## Salesforce B2C Commerce Integrations - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Monetate](https://www.g2.com/products/monetate/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - [Syte](https://www.g2.com/products/syte/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) ## Salesforce B2C Commerce Features **Design** - Templates - Mobile E-Commerce - Versions - Mobile E-Commerce - Testing - Mobile E-Commerce - Multichannel - Mobile E-Commerce **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Administration** - Reporting - Cart Management - Shipping Information Collection **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Personalization** - Branding - Mobile E-Commerce - Localization - Mobile E-Commerce - Digital Content - Mobile E-Commerce - Geofencing - Mobile E-Commerce **Analytics** - Reports & Analytics - Customer Data **Integrations** - Payment Gateway Integration - E-commerce Platform Integration - Email Integration **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization **Analysis** - Dashboards - Mobile E-Commerce - User Behavior - Mobile E-Commerce - Sales - Mobile E-Commerce **Administration** - Integrations - Dashboard **Cart Management** - Multi Cart - Products - Templates - Embed **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Salesforce B2C Commerce Alternatives - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - 4.0/5.0 (594 reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (854 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (571 reviews)