Builder.io Reviews & Product Details

I think Builder.io is a very flexible as a CMS. However, we set it up the wrong way initially, limiting our use of built-in functions. So for us it doesnt make sense to pay this much now, for basically not using any of its powers. Review collected by and hosted on G2.com.

I find the support very lacking, which makes it hard to change the initial setup or use the built-in functions effectively. The login experience is frustrating because there's no direct login button on the start page, which is just insane to me. The pricing structure is also outdated and inflexible; when you remove a user, you still have to remove the seat separately, which is not the norm for many modern companies. Additionally, they should provide more tutorials and explanations for their features; there are so many I don't know how to use. We're paying quite a bit each month, like 100 euros or so, but we don’t even have access to basic analytics, such as knowing the number of users per month. Review collected by and hosted on G2.com.

I appreciate the ability to design custom interfaces with Builder.io, which allows me to create unique pages that interact with our database and backend. This integration enhances our control over how information is pulled and displayed, benefiting our marketing landing pages. Review collected by and hosted on G2.com.

I found setting up Builder.io incredibly difficult due to outdated and incorrect developer documentation. Additionally, the customer service is very delayed, unhelpful, and seems indifferent to solving issues, which has been the worst part of my experience. This poor level of support significantly impacts my willingness to repurchase or recommend the product. Review collected by and hosted on G2.com.

Seems like it would be a great product...so I purchased and subscribed to the pro plan. However, it still says i'm stuck on the same free plan - and support is not helpful. Review collected by and hosted on G2.com.

Their support team is very slow... and not very helpful. I paid for my subscription, I should be able to use it immediately. Review collected by and hosted on G2.com.

Builder allows our engineers and business organizations to move faster. We were able to migrate to builder and start building in only 20 days. The ability for our business to work without engineers has been invaluable. The A/B testing has proven to be a game changer. Allow us to serve content and products that our customers are most interested in, and reduced guess work within our teams. Review collected by and hosted on G2.com.

Lack of documentation around plugin system. Review collected by and hosted on G2.com.

I really enjoy having a visual editor and the flexibility to deploy on my infrastructure and the option for multicloud alternatives. Review collected by and hosted on G2.com.

The thing I dislike the most is when the editor crashes and the cache takes too long to refresh the preview. Review collected by and hosted on G2.com.

Builder.io is an incredible tool, and the team behind it has truly made a difference. Mike C, Taylor M, and Tim G in particular, have been amazingly responsive and helpful. The product's constant evolution with updates every 2-4 weeks keeps it fresh and cutting-edge. The drop (product newsletter) is a gem, and I often share it with the broader team. Builder.io's receptiveness to feedback through the public idea board is commendable, and some of my suggestions have been implemented into their roadmap. The regular webinars are a valuable resource, and since upgrading to the Enterprise tier, the self-service AB testing has been a game-changer, making it essential to our business growth. Review collected by and hosted on G2.com.

The initial onboarding process can be a bit tough, especially when introducing the platform to new internal business users. However, the Builder.io team has been helpful in assisting us with dedicated lunch and learn sessions, and we've even created our resource center with FAQs and best practices to facilitate a smoother onboarding experience. Review collected by and hosted on G2.com.

The platform suits both small teams for rapid prototyping with low-code editing capabilities and can scale nicely to enterprise use cases with their extendable platform. As we grew from a startup to a global enterprise company we were able to adapt the platform and write custom extensions for the specific needs of our platform. I can highly recommend it to companies and teams of any size. Review collected by and hosted on G2.com.

A few years ago, in the platform's early days, there were some stability issues for our specific use case, but with the team's support, they were quickly resolved. The silver lining is when these issues happened we eventually got on a call with the CTO directly, which really showed us how much the Builder.io team cared about ensuring they had a solid platform. Review collected by and hosted on G2.com.

Builder.io makes it so easy to create a robust, great-looking website. The possibilities with Builder are almost endless - from premade templates to creating interactive elements of my own. Builder allows us to rely less on engineering tickets and has vastly sped up production time for new pages and updates to existing pages. Even our less technically inclined team members are able to create landing pages in Builder. Some of the key things I love about Builder are how easy it is to create a support ticket in whatever page/element I'm working on, all the new product updates they release on a regular basis, the regular webinar series, and playing around with the visual editor AI. Review collected by and hosted on G2.com.

There's a bit of a learning curve for new users. I experienced it myself, and I know others in my organization also have. Time and experimenting with using Builder seem to help, but the help docs could be more robust to help with the learning curve. Review collected by and hosted on G2.com.

Builder.io delivers a great product that enables us to give our team members who are not software developers the power to build stunning and complex websites with minimal need for developer intervention. As a developer, it was fairly easy to get builder.io up and running and configured in a way that allows our team and our customers to be able to easily build and add changes to websites as they see fit. The builder.io team is very helpful and quick to respond whenever we need support for something we are not able to figure out on our own. Review collected by and hosted on G2.com.

There isn't much to dislike about builder. They are constantly adding new features and fixing bugs that may arise. Our customers that we manage within builder love the product as well. Review collected by and hosted on G2.com.

One of the biggest benefits of Builder.io is the capability to fully customize the platform as a headless solution. My team has had several very different applications and website frameworks that were all developed within Builder.io due to it being an extremely flexible and powerful platform. Review collected by and hosted on G2.com.

While it isn't necessarily a detractor, the full value of Builder.io is truly in the long-term investment to build your own experience / setup within the platform. Review collected by and hosted on G2.com.