--- title: Crownpeak DXM Reviews meta_title: 'Crownpeak DXM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 42 reviews by the users' company size, role or industry to find out how Crownpeak DXM works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 42 scale: '5' date_modified: '2026-06-15' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Crownpeak DXM Reviews **Vendor:** Crownpeak Technology **Category:** [Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp) **Average Rating:** 3.8/5.0 **Total Reviews:** 42 ## About Crownpeak DXM Crownpeak provides the leading, enterprise-grade, cloud-first Digital Experience Management (DXM) platform. The Crownpeak DXM platform empowers Fortune 2000 companies to quickly and easily create, deploy and optimize customer experiences across global digital touchpoints at scale. Besides featuring content management, personalization, search, and hosting, it is the only digital experience platform that includes built-in Digital Quality Management (DQM) to ensure brand integrity, best practices, and web accessibility compliance. Recently, Crownpeak acquired Evidon, the leading provider of simple technical solutions to complex digital Governance, Risk & Compliance (GRC) challenges, including a new Universal Consent Platform, designed to help companies comply with the General Data Protection Regulation (GDPR). Recent Awards & Distinctions: \* Listed as a “Visionary” in Gartner’s 2015 Magic Quadrant for Web Content Management \* Listed as a “Visionary” in Gartner’s 2016 Magic Quadrant for Web Content Management \* Listed as a “Visionary” in Gartner’s 2017 Magic Quadrant for Web Content Management \* Listed as a “Contender” in the 2016 Forrester Wave \* EContent 100 2016 Named In a List of Companies that Matter Most in Digital Content Industry ## Crownpeak DXM Reviews ### 1. An excellent, extremely flexible, Digital Experience Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Andy W. | Strategy Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2020 **What do you like best about Crownpeak DXM?** Extremely flexible, both 'off the shelf' and as a 'headless' tool. Great interoperability with a wide range of 3rd party tools across CRM, PIM, DAM. **What do you dislike about Crownpeak DXM?** Some work required to get the absolute best from the tool for individual client bespoke implementations - although lower subscription costs compared to other tools balance this out. **Recommendations to others considering Crownpeak DXM:** Consider total annual cost of ownership when comparing tools. Crownpeak SaaS model is a true SaaS model and we have found no hidden costs/ requirement for our developers to spend time on rollout of system upgrades. Also consider the strength of the relationship between Software vendor and implementing agency. A close working relationship in this area has allowed our devs to innovate some bespoke implementations to the benefit of our clients and the DXM tool. This kind of collaborative partnership is really useful to drive best practice, efficiency and the best possible result for the end user. **What problems is Crownpeak DXM solving and how is that benefiting you?** Crownpeak DXM is a true SaaS model, which means no hidden dev costs for system upgrades. This transparency of annual tech costs allows us to better plan, and have more budget available for, digital & content marketing, rather than eating up budget with developer time on the rollout of technology version upgrades. Best of breed integrations with CRM & DAM tools means we can implement DXM for a new client and easily integrate with existing digital marketing tools without big investment in developer time/ cost. Customer data compliance built-in for Europe and US - means peace of mind. Serverless hosting - means big increases in load speed & associated positive effect on Search rank and user experience, and no cost overhead for Content Distribution Networks in different geographical regions. ### 2. Enterprise Level CMS functionalities with Saas technology **Rating:** 5.0/5.0 stars **Reviewed by:** Zeynep B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2020 **What do you like best about Crownpeak DXM?** - Short turn-around times when delivering projects. - Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing. **What do you dislike about Crownpeak DXM?** The platform can run slow at times and training can be limited but as as I know Crownpeak is working actively on that to improve the community platform. **Recommendations to others considering Crownpeak DXM:** The Crownpeak DXM solution is totally suitable for any organization looking for a modern cloud-based true-SaaS CMS solution to modernize their website and web operations on time and budget. The ease of use without requiring IT or developers, the ability to move quickly and make updates or push out campaigns with ease and top notch security are some of the differentiators of the tool. **What problems is Crownpeak DXM solving and how is that benefiting you?** We currently use Crownpeak DXM for some of our clients. For the clients that we provide web content management services via the Crownpeak DXM, they use the platform all across the whole organization also in different languages. The tool provides a seamless content management operations process; the workflow structure and content management process allows non-technical users to create state of the art customer experiences with limited teams. In-built DQM (Digital Quality Management) tool gives the marketing teams the ability to audit their content for accuracy and accessibility. The system has a decoupled deployment structure; as content authors we are able to create, manage and push content globally (in various languages) with less efforts and shorter turnaround times when it comes to delivering complex digital projects without any IT involvement. ### 3. easy to use, flexible, operationally efficient. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2020 **What do you like best about Crownpeak DXM?** being a full cloud solution, flexible and good performance **What do you dislike about Crownpeak DXM?** expensive development environment is slow doesn't have plugin ecosystem **What problems is Crownpeak DXM solving and how is that benefiting you?** we are offering web site solutions to our customers. ### 4. Crownpeak does some things very well, but can feel too ambitious at times **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Crownpeak DXM?** Crownpeak does a very good job of compartmentalising sections of a website, and letting you control what content goes where, what widgets and code snippets, etc. We work with clients that need to pump out similar sites with variations, and its easy to make a very reactive template that you select which component you want from a dropdown, and the fields appear below to be published. It makes that very useful. **What do you dislike about Crownpeak DXM?** In a lot of ways, Crownpeak feels unfinished. It is a little laggy to work with, especially with huge files. Similarly, a lot of aspects of source control that seem standard and like they should be implemented as a standard(various things that git do) (or even a git integration, come to think of it), don't exist and can cause issues. Crownpeak can also feel too ambitious, such as their own take at a serializer. It serialises json differently than the built in C# Visual Studio serializer which, to me, seems more standard, and it deals with ASCII characters differently. **What problems is Crownpeak DXM solving and how is that benefiting you?** One of my biggest achievements at Vshift working with Crownpeak that I believe Crownpeak handles well is a site builder tool that one of our clients uses to pump out sites for each of their clients. There is a lot of custom code to set everything up, but because of the way Crownpeak handles templates, widgets, models, and routing, it makes it vastly easier to implement this. ### 5. DXM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2019 **What do you like best about Crownpeak DXM?** Works seamlessly alongside Lingotek to help our customers automate their translation process **What do you dislike about Crownpeak DXM?** Nothing as of yet - I'm new to Lingotek so have yet to experience/hear of any dislikes! **What problems is Crownpeak DXM solving and how is that benefiting you?** I'm too new to Lingotek (8 weeks in) to have any personal experience as of yet! ### 6. Development experience is lacking in my opinion **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Crownpeak DXM?** It uses c#, which is a language that I enjoy using. The component library is a step above just using plain templates. The Access API is decently designed. **What do you dislike about Crownpeak DXM?** Poor performance in many respects--saving files in Visual Studio, saving components in the component library. Visual Studio extension has bugs, including that there's no syntax highlighting for my computer. Component editor doesn't have syntax highlighting or anything along those lines. In my opinion it should be possible to define templates via configuration, or declaratively, rather than imperatively. The documentation is lacking in examples and in some cases is simply wrong. **What problems is Crownpeak DXM solving and how is that benefiting you?** We build websites for clients. I'm not sure why my agency decided to use Crownpeak rather than another CMS. ### 7. Our only Web Content management tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Crownpeak DXM?** The personalization of the content is a strong feature. The fact that you can create personalized landing pages and do progressive profiling as well as A/B testing stands the tool out. **What do you dislike about Crownpeak DXM?** the system performance is still an issue. Very slow, and publishing is cumbersome. **Recommendations to others considering Crownpeak DXM:** Go get the tool. **What problems is Crownpeak DXM solving and how is that benefiting you?** We have been able to successfully profile our leads via the Crownpeak forms. WE have also been able to reduce our usage of marketing automation tool due to A/B testing directly on crownpeak ### 8. A Contemporary, Easy Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Crownpeak DXM?** Crownpeak is so easy to use, while at the same time allows us to present relevant content to your consumers. We reviewed SiteCore, Adobe, Acquia and Crownpeak is by far one of the best, most cost efficient platforms on the market. **What do you dislike about Crownpeak DXM?** Not much, support is quick to reply when we have issues. **Recommendations to others considering Crownpeak DXM:** Do your research, but can't go wrong with C:P **What problems is Crownpeak DXM solving and how is that benefiting you?** A better, contemporary DXM to help connect our marketers to external channels. ### 9. CMS is ok but Customer Support is weak **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Crownpeak DXM?** The back end of the CMS in terms of adding new pages and editing text and images is relatively simple with existing components. **What do you dislike about Crownpeak DXM?** We implemented Crownpeak in the past year. They have a severe resource constraint in their professional services department. Unless you have an in-house developer, and maybe even then, it is very difficult to execute on changes to templates, reporting, personalization, etc. in a timely manner. **Recommendations to others considering Crownpeak DXM:** Ask a lot of questions and don't be too impressed by their demo. Nearly all of the changes to functionality we want to make include significant dev work with their professional services team, which drive up costs. **What problems is Crownpeak DXM solving and how is that benefiting you?** We needed a CMS that would accommodate multi-language sites. Crownpeak offers the ability to do that but there is no integration with our translation vendor and the workflow is cumbersome. **Official Response from Diana Kuhiwczak:** > My name is Andrew Jones, I head the Customer Success team at Crownpeak. I'm sorry to hear that your experience with Crownpeak, and our technology has not met your expectations. We take feedback like yours very seriously, and we are continuing to invest heavily in growing the teams that support you, our customer. I would like the opportunity to speak with you and review the events that led to this review being posted. Your input would be extremely valuable to me and my team and will help us support you, and all of our customers, better. I can be reached at 720-800-9623 or by e-mail at andrew.jones@crownpeak.com for further discussion. I look forward to hearing from you! Regards, Andrew Jones ### 10. My experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Crownpeak DXM?** The ability to open/edit multiple assets at a time. **What do you dislike about Crownpeak DXM?** The CMS is a bit a slow. Features ported from previous versions of the CMS aren't well documented. **What problems is Crownpeak DXM solving and how is that benefiting you?** Delivering custom websites quickly. ### 11. DXM review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Crownpeak DXM?** interactive... buzzing environment... varied... experience shows **What do you dislike about Crownpeak DXM?** very long talks (while very interesting) could be broken up **What problems is Crownpeak DXM solving and how is that benefiting you?** customer considerations from the start of the journey... not just a portion of it ### 12. Not Developer Friendly **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2017 **What do you like best about Crownpeak DXM?** It's good for content editors writing copy. It's good for managing large sites and minisites. Our client uses it for a hundred or so sites, with thousands of pages, built by a multitude of vendors. **What do you dislike about Crownpeak DXM?** It's really difficult for content editors to upload and find images - a pretty core CMS function. Template creation is really clunky and requires a pretty experienced Crownpeak developer. A .NET dev can eventually pick it up but the lack of documentation and community resources severely limits on-boarding new devs. There is no source control for code. There is no support for minification, bundling, SCSS processing, or other modern dev tools Only Visual Studio 2015 is supported for their Crownpeak Desktop Connection (CDC) If you want live code to run on the server, you need to do some pretty hacky things - like writing C# that writes C# that can run live. Yuck. No databases of any kind. This means that if you have any JavaScript applications you have to write out JSON and publish that. So you'll have a disconnected recordset somewhere - probably in a Spreadsheet - that you'll need to export to JSON and upload to Crownpeak. Publishing and keeping JavaScript app source, as well as page-level custom HTML/CSS is a hack. Only allows for outdated .NET webforms (no MVC - though CP might say otherwise) Publishing is often very slow or gets "stuck" - requiring CP support to unlock the queue **What problems is Crownpeak DXM solving and how is that benefiting you?** For a very large organization, it's a difficult feat to manage lots of web content. Crownpeak does a pretty decent job of this. ### 13. Lightweight, Cloud based and low cost **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Crownpeak DXM?** I like their support system, the developers are really smart and quick. They are accurate with their effort estimates and are experienced programmers. Another benefit is their familiarity with AWS and the ability to host and own the AWS part of the configuration. Scalability and security is important to us. They've developed a good relation with AWS and provide also manage the relations/configuration. Their customer service is great. Not all Account Managers are great but the ones that are pay attention and truly care about solving your pain points and making the product experience better for you. But overall, customer experience is one of their plus points. Their search solution is pretty robust and customizable. **What do you dislike about Crownpeak DXM?** I find the interface to be slow i.e. loading folders/sections, assets, saving etc. We have numerous businesses using CrownPeak and in the past there has been a long publishing queue/publishing slowness. However, they have made changes to remedy this. They don't have a database solution, however that may have changed. Form builder a.k.a. WCO is not robust at all. Group permissions, especially when you have multiple instances. Their latest version V3 isn't that amazing and there are features that were promised, but are still in development. Their Digital Asset Management, does the job but isn't amazing. **What problems is Crownpeak DXM solving and how is that benefiting you?** Business problem we're solving is having a CMS that we can "quickly" configure and implement. Cloud based means you're always on the latest version of the software and being hosted on AWS means extra security and CDN (content delivery network) for performance. ### 14. Templates can make or break your installation **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2017 **What do you like best about Crownpeak DXM?** I like the CMS platform and the way that content can be easily be managed without coding experience. I also like the DNS management features of the site. Also, the ability to identify orphaned pages and content that may need to be removed. **What do you dislike about Crownpeak DXM?** The site templates can make for a very rigid and boring site experience. We have an enterprise solution that was set-up for improved site controls, but the technology partner that set it up hobbled the platform's capabilities. Crownpeak's focus was to sell the license, but did not get us on the path to success. **Recommendations to others considering Crownpeak DXM:** Look into site templates and make sure that anyone creating customer site templates is an EXPERT in Crownpeak. Do not go for the lowest bidder or, to use an analogy, you will end up with a minivan that seats one person. **What problems is Crownpeak DXM solving and how is that benefiting you?** Content management, staging and approval/release processes. Content editing was possible without coding skills. **Official Response from Carol Mendelsohn:** > Hi, My name is Andrew Jones, and I’m responsible for the Customer Success Team at Crownpeak. I've read your feedback and would like to help in any way I can. It sounds like you're enjoying many of the benefits of Crownpeak's publishing capabilities, but that your onboarding experience left something to be desired. Although we consistently strive for excellence, we appreciate hearing when we fall short. Having said that, I believe that the true test of any enterprise is its ability to react and adopt to feedback in a positive and productive manner. We see our shortcomings as opportunities, and I would very much appreciate the opportunity to improve your experience. Please contact me at (720) 800-9623, so I can understand more about your implementation, and provide you with any additional support that may help moving forward. Sincerely, Andrew Jones ### 15. Custom CMS solution for an enterprise level website **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2017 **What do you like best about Crownpeak DXM?** Very robust system that provides high level of customization. **What do you dislike about Crownpeak DXM?** not much to dislike, it's a great CMS solution **What problems is Crownpeak DXM solving and how is that benefiting you?** Our global website is built on the crownpeak system and is being managed by their infrastructure. ### 16. Crownpeak User Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2017 **What do you like best about Crownpeak DXM?** The whole idea of content management system is thrilling and Crownpeak is the first software that introduced CMS to me. **What do you dislike about Crownpeak DXM?** I have used both Crownpeak and Drupal and I feel comparing to Drupal, Crownpeak is less user friendly. Drupal has clear set of display, which is really useful to do the actions on different pages. **What problems is Crownpeak DXM solving and how is that benefiting you?** We are providing ads on our website using Crownpeak. Marketing team will take care of adding and taking down the ads from Crownpeak. Developing team has the whole benefit of not disturbing the pages displaying ads while the marketing team can play around the content in there. **Official Response from Carol Mendelsohn:** > Hi, My name is Andrew Jones, and I’m responsible for the Customer Success Team at Crownpeak. I read your feedback, and I want to help. I lead a dedicated team of Customer Success Managers who are eager to help customers like you adopt and use our solution. Please reach out to me directly (720-800-9623) so that I can gather some specifics around your concerns. I’ll then assign a Customer Success Manager who can show you some tips and tricks that will in turn, allow you to navigate our platform with increased ease and confidence. Thank you for your feedback. I look forward to hearing from you. Sincerely Andrew Jones ### 17. nice working experience with crown peak **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2017 **What do you like best about Crownpeak DXM?** it is very flexible , easy to perform the work and change the content. nice support provided by crown peak team. **What do you dislike about Crownpeak DXM?** i would like to see 24*5 support, rest of the thing are fine **Recommendations to others considering Crownpeak DXM:** good Content management system ! **What problems is Crownpeak DXM solving and how is that benefiting you?** providing support to the team while they encounter some issue with CrownPeak .making changes to the website which are hosted in crown peak. ### 18. Editoral User **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2017 **What do you like best about Crownpeak DXM?** All the built in features for quality management, SEO, metadata, etc **What do you dislike about Crownpeak DXM?** Our current templates are a little clunky, but we're redesigning and moving to a new instance soon! **Recommendations to others considering Crownpeak DXM:** The possibilities are really open, so don't limit yourself to old ideas **What problems is Crownpeak DXM solving and how is that benefiting you?** We're making our customers happier and we're working with a system that allows us to really drive leads and convert ### 19. CrownPeak lets the smallest teams do the biggest things! **Rating:** 5.0/5.0 stars **Reviewed by:** Clare H. | Webmaster, Museums and Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2016 **What do you like best about Crownpeak DXM?** Our organization's website has been on the CrownPeak CMS for SIX years! That is an eternity in the online world and alone makes the case that CrownPeak is a great choice for any organization looking for a scalable, future-proof system that doesn't need to be rebuilt from scratch every couple of years. CrownPeak works tirelessly to make improvements that keep the system fast, secure, and reliable. Unlike many other applications, they don't confuse users with interface changes that are only for change's sake. **What do you dislike about Crownpeak DXM?** As a nonprofit cultural institution on the East Coast, we aren't a typical CrownPeak customer. Consequently, we haven't had the benefit of a community of similar users in our area, or at least our time zone. The community appears to be larger on the West Coast. That said, the prompt, competent, go-the-extra-mile support team always has always gotten us unstuck when necessary and given us peace of mind the rest of the time. **Recommendations to others considering Crownpeak DXM:** If you implement CrownPeak using a third-party vendor, consider hosting the site on CrownPeak to minimize the chances that you will want to make a costly site hosting move in the future. This may also expand the support options you have with CrownPeak. **What problems is Crownpeak DXM solving and how is that benefiting you?** Our web team comprises 1-3 people at any given time. As a cultural institution with vast amounts of images, videos, and articles to publish, that might not seem like enough. Thanks to CrownPeak's robust content management and talented support teams, we've been able to share the biggest possible portion of what we do with the whole world. ### 20. Powerful and flexible SaaS based CMS that is only getting better **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2017 **What do you like best about Crownpeak DXM?** SaaS model with automatic updates. Continual improvements. Great support team. **What do you dislike about Crownpeak DXM?** Older Silverlight based UI. Limited Access API functionality. **Recommendations to others considering Crownpeak DXM:** Check out the new V3 UI. **What problems is Crownpeak DXM solving and how is that benefiting you?** Rapid delivery of our health care industry IP to our clients. ### 21. I have used more complicated CMSs and less complicated ones; Crownpeak needs to be less complicated **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2017 **What do you like best about Crownpeak DXM?** Messaging around updates and save and preview **What do you dislike about Crownpeak DXM?** Not intuitive enough for discerning certain functions and in my mind unnecessarily complicated in terms of navigation **What problems is Crownpeak DXM solving and how is that benefiting you?** Secure website for providing marketing information to customers ### 22. Not the best **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2017 **What do you like best about Crownpeak DXM?** Login procedure is simple, password recovery easy to execute. **What do you dislike about Crownpeak DXM?** Interface is dated and clunky. Location of supporting files is awkward, though this may just be our installation. **What problems is Crownpeak DXM solving and how is that benefiting you?** Large state government website management **Official Response from Carol Mendelsohn:** > Hi, My name is Andrew Jones, and I’m responsible for the Customer Experience Team at Crownpeak. I read, and then re-read your input on G2 Crowd. First and foremost, thank you for taking the time to voice your concerns. In choosing to do so, you’ve invited us to help improve your experience! File location shouldn’t be awkward, and we believe our newly released interface has made the content creation and publishing process more intuitive. We'd be happy to to review your instance, and work with you to ensure you're aware of all the features and shortcuts. Please reach out to your contact at Crownpeak, or you can call me directly at 720-800-9623. Thank you for your feedback. We look forward to hearing from you. Sincerely, Andrew Jones | Crownpeak ### 23. An excellent platform with an excellent team **Rating:** 4.5/5.0 stars **Reviewed by:** Pierre-Jean "PJ" F. | VP, Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2015 **What do you like best about Crownpeak DXM?** A great platform supported by a team of talented experts that stay in touch with the current market trends. The team has ben amazing at working with partners , supporting them and listening to their needs. The platform is evolving constantly and the CP team is really good at keep us up to date on latest features as well as capturing the input for our own needs. **What do you dislike about Crownpeak DXM?** Nothing ! it's a great platform to work on ! If you have core team with .net knowledge the transition is very simple. The Volte interface could been improve but the team is already working on a new version of a GUI to assist the developers team. **Recommendations to others considering Crownpeak DXM:** Connect with the enablement team and the larger crownpeak team , they are amazing ! Ask for a demonstrations and do not hesitate to talk futures roadmap , they will share all the informations possible. **What problems is Crownpeak DXM solving and how is that benefiting you?** We are building websites in the Pharmaceutical industry in an highly compliant environment. We build large volumes of corporate responsive site. We leverage CMS to simplify the workflow for our client and lower labor works for site updates. Working with crown peak improve our ability to be knowledge in the CMS world and help us getting better at using this type of platform successfully. The CMS market is fairly large but CMS make a huge difference in term of partnership and define the trends on the market ### 24. Time & Money Saver **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2017 **What do you like best about Crownpeak DXM?** Saves us time and money on content creation **What do you dislike about Crownpeak DXM?** Unfortunately doesn't beat hands-on, custom creations. **What problems is Crownpeak DXM solving and how is that benefiting you?** Allowing us to scale creation of content and pages while saving employee resources and time. ### 25. Crown Peak WCM, Advanced Edition has a User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2016 **What do you like best about Crownpeak DXM?** I am extremely pleased with the level of support provided by Crown Peak for the implementation of the WCM Advanced Edition as we moved our website from a legacy system to the SaaS platform. They took the time to understand our old system and to transfer and improve functionality. The WCM interface is fairly intuitive and easy to use. **What do you dislike about Crownpeak DXM?** We had no issues on newer computers. However, Microsoft Silverlight caused issues with the login page not displaying on some of our company's older computers. After a reboot, an uninstall and reinstall of Silverlight and the WCM were needed. My understanding is that by the end of 2016, Silverlight will no longer be used. **What problems is Crownpeak DXM solving and how is that benefiting you?** Making our website responsive was a major factor in switching to a new platform. Being in the legal industry, our website was content heavy and difficult to view on mobile devices. Users had to pinch and zoom to view our old website content. Targeting and personalization are some of our goals and the benefits for moving to the Crown Peak system. We will be launching our new website in about a month. ### 26. The best kept secret for enterprise class web experience management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2016 **What do you like best about Crownpeak DXM?** Software as a service model, fast implementation, out-of-the-box integrations with best-in-class third-party solutions, excellent professional services support, ease of use for non-technical content managers and marketers. **What do you dislike about Crownpeak DXM?** Not as well-known in the marketplace as competitors. **Recommendations to others considering Crownpeak DXM:** Spend some time speaking with CrownPeak customers about their implementation and support experiences. Check out Gartner and Forester Research regarding this category of web experience management platform. Ensure your digital design agency works closely with CrownPeak or their development partner to ensure a smooth implementation. **What problems is Crownpeak DXM solving and how is that benefiting you?** Required an enterprise-class web experience management platform to replace on-premise, antiquated platform. Limited budget, resources and time to implement required a cloud-based offering that was quick to implement with a low total cost of ownership. The CrownPeak platform delivered on all fronts. Fast implementation and relatively easy integrations allowed us to focus on more on delivering a world-class user experience and less on information technology challenges which can dominate this type of effort. ### 27. CrownPeak Developer **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2016 **What do you like best about Crownpeak DXM?** -the ability to produce sites that don't need the overhead of a CMS on the production server -to use Models to lock down content types per folder -to offer a pretty robust API for INPUT and OUTPUT templates **What do you dislike about Crownpeak DXM?** -The Silverlight desktop interface is outdated and error prone -lack of API for post input strategies (ie - a lot of home rolling code) **Recommendations to others considering Crownpeak DXM:** -get off of Silverlight as quickly as possible -consider drag and drop tools for Visual Studio for help building INPUTs and OUTPUTs -consider adding APIs for post input validations -build more examples and documentation for G2 search -consider making G2 search plug and play like G1 search was to implement **What problems is Crownpeak DXM solving and how is that benefiting you?** -we are solving business problems of regulated workflow, straight-forward site creation and future maintenance. -we can stand up and publish sites quickly for our customers. ### 28. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2016 **What do you like best about Crownpeak DXM?** The list of things I like are as follows (in no particular order) - Versions ( being able revert to earlier version) -Cloning and branching -Ability to review on different staging enviroments -Process for uploading access is simple -drop downs from menus for more complex pages **What do you dislike about Crownpeak DXM?** - I would like to open 2 instances at Crown Peak more easily. the option on Mac to do so doesn't always work - reverting could work for pages that have been branched and pushed to production - WYSIWYG editor could be better on Macs **What problems is Crownpeak DXM solving and how is that benefiting you?** The platform makes it super easy to update content. Also allows for multiple users to work on the same content on various stages. Solution to displaying various types of content on a given page. ### 29. Amazing Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Imran H. | Head of eCommerce, Digital Strategy and Multichannel Marketing, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2016 **What do you like best about Crownpeak DXM?** Crownpeak is the most reliable and one of the more stable CMS systems out there. The SAAS model is the way to go and CP is the solution to use **What do you dislike about Crownpeak DXM?** Need more third party connectors and morepre-built components in the library **What problems is Crownpeak DXM solving and how is that benefiting you?** Always on for our customers ### 30. Core WCM, DME at an affordable cost **Rating:** 5.0/5.0 stars **Reviewed by:** Madhu S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2015 **What do you like best about Crownpeak DXM?** IT side: * Simplistic approach to the architecture and code framework * In-built scalability and security * A lot of sample code for ease of development * Decent community, documentation site * Relatively less IT overhead (hardware, software and resources) compared to other systems Marketing/Business side: * Once implemented properly, the authoring experience is very simple and easy to use * Highly configurable workflows (author editorial review process) * Integrated analytics **What do you dislike about Crownpeak DXM?** Connectors: * While there are 50+ connectors, we would need more and more as newer products surrounding the core CMS keeps increasing Digital Marketing: * Need stronger Digital marketing tools, features added/ refined **Recommendations to others considering Crownpeak DXM:** If you are considering migrating to a new CMS, think of the following factors. - Want a lower IT overhead - Want a lower TCO - Be on the cloud - Have a simpler site in terms of content, templates then, go for Crownpeak. Caution: If you have a lot of other systems in-house that needs to be integrated to Crownpeak, you will need additional considerations (firewall, ports, access, content sharing, delivery methodology etc). Strongly suggest that you have separate conversations with Crownpeak Tech team before starting the migration work. **What problems is Crownpeak DXM solving and how is that benefiting you?** I am typically involved in Digital transformation effort for all our clients. This includes CMS evaluation, UX design, CMS implementation etc. Using Crownpeak, we have done several CMS migration projects along with Strategy, design work too. We have seen our clients reap big benefits with great end user experience, scalability and performance on the website. Along with it, the analytics implementation and integration with 3rd party tools helped the client see their KPI metrics and in general how they are performing. ### 31. CMS System for Website **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2016 **What do you like best about Crownpeak DXM?** multi-users use to review, comment on changes **What do you dislike about Crownpeak DXM?** long click through to navigate. asset library is not well placed to navigate. wysiwyg is not the best for non-html users. **Recommendations to others considering Crownpeak DXM:** For a mid-size company with limited IT support its a great product for marketing and other departments to make website content changes and create new pages without the need or ticketing for IT. **What problems is Crownpeak DXM solving and how is that benefiting you?** less reliable on IT to make website changes ### 32. Always excited for more from CrownPeak **Rating:** 5.0/5.0 stars **Reviewed by:** Joe E. | Director, Marketing Operations, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2015 **What do you like best about Crownpeak DXM?** What I like most about CrownPeak is that they are constantly evolving the platform. Having worked with them on and off for a few years now, each time I come back to it I see more features that I like. I see features that I talked to them about! They have a roadmap of features they are moving forward with and as customer demand calls for certain features, they find a way to incorporate it into their current plan and not only do they execute it, they seem to make it even better than what was imagined and better than other products available. **What do you dislike about Crownpeak DXM?** Working in the Pharmaceutical and Healthcare space primarily, it has been a challenge getting clients to buy into a SaaS solution. As we're progressing, they are getting over that fear and becoming more receptive and even excited to work with a SaaS platform. **Recommendations to others considering Crownpeak DXM:** If you're on the fence, get them to come to you and do a demo of the platform (I know they're always willing to get someone on site regardless of where you are!) Talking about it is great! But have them get in there and show it. Every time I have experienced a member of the CrownPeak team show off the platform, the conversation takes on a life of its own and people can't seem to get enough of it. **What problems is Crownpeak DXM solving and how is that benefiting you?** The biggest business problem I am constantly looking to solve is how can we can we be nimble with our content and web properties. CrownPeak allows you to write content that can spread across all mediums and you can get it out there quickly! ### 33. An excellent platform for pharma **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2015 **What do you like best about Crownpeak DXM?** I like how flexible the platform is. I can use many types of server-side components for my web applications. I also like that the templating system is based in .NET and the Visual Studio plug-in provides great IntelliSense. I also like the workflow process, as it works well with our industry. **What do you dislike about Crownpeak DXM?** WCM is slow and buggy, especially on Mac. I think much of this has to do with Silverlight. I know that CrownPeak is working on a web-based version of WCM. I also think that error reporting could be better, especially when it comes to publishing errors. **What problems is Crownpeak DXM solving and how is that benefiting you?** CrownPeak solves the need of having a good web platform and CMS for the pharma industry. It's fairly easy to make templates for CMS and content output is flexible. We can develop sites quickly and in an compliant manner with our client. ### 34. Intermediate User **Rating:** 4.0/5.0 stars **Reviewed by:** Evan S. | Senior Front-End Developer, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2015 **What do you like best about Crownpeak DXM?** I like that it's easy to navigate through out the app **What do you dislike about Crownpeak DXM?** Better error logs would be nice and sometimes it's a bit slow **What problems is Crownpeak DXM solving and how is that benefiting you?** haven't seen any benefits yet. ### 35. CrownPeak for couple of years **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2015 **What do you like best about Crownpeak DXM?** A good SaaS platform allowing a seamless managed WCM. **What do you dislike about Crownpeak DXM?** Price hikes from CrownPeak Product awareness Not friendly when it comes to integration **Recommendations to others considering Crownpeak DXM:** If you have a strategy to build couple of enterprise websites CrownPeak is a good choice , if you have to integrate with back/front office apps it becomes a challenge **What problems is Crownpeak DXM solving and how is that benefiting you?** A robust web platform for couple of our web initiatives ### 36. Great CMS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2016 **What do you like best about Crownpeak DXM?** A constantly growing platform. The development staff continue to build new releases with requested features, providing an ever-evolving CMS growing as the industry desires. Almost anything you would think you need is already rolled in or easy to integrate (Google Analytics!) .NET template system is convenient when paired with the Visual Studio plugin. **What do you dislike about Crownpeak DXM?** Quite a bit of setup out of the box, not many templates available to fill the gaps. Silverlight runs somewhat heavy on many systems. **Recommendations to others considering Crownpeak DXM:** Very flexible **What problems is Crownpeak DXM solving and how is that benefiting you?** Great web platform and CMS. Low difficulty in setup ### 37. Excellent CMS with a great architecture **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2015 **What do you like best about Crownpeak DXM?** I like the decoupled architecture of CMS which gave us the flexibility of hosting the website in house and still utilizing cloud for CMS. CMS is very intuitive as well as very flexible for building or integrating with complex applications. CrownPeak provides good amount of integrations/connectors. CrownPeak provided us with very knowledgeable staff for the initial implementation and it went very smoothly. The support team since then have been awesome with great response times. **What do you dislike about Crownpeak DXM?** I would like to see more starter templates out of box for blogs and websites similar to what is offered through CMS like WordPress, Drupal. **What problems is Crownpeak DXM solving and how is that benefiting you?** Our key goal was to enable our Marketing and Content Writers manage website content without IT involvement. We now have majority of content managed by non-IT staff. ### 38. We utilize CP for our CMS and hosting solutions, and I am on the business side. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2015 **What do you like best about Crownpeak DXM?** Very flexible, with many out of the box options and integrations. I have found that nearly every marketing tool we use (Exact target, Google Analytics, etc.) is an existing integration within the system and can be "turned on" with minimal cost. The WCO function also seems to meet many of our testing/targeting needs (working now to enable). **What do you dislike about Crownpeak DXM?** We had some difficulties in the beginning as Accenture was originally contacted through CrownPeak to do the code development. After some discussion, we were able to rectify the situation. They have been great partners, and I think of them as an extension of our development team. **Recommendations to others considering Crownpeak DXM:** If you are looking for a solution that will grow with your business, this is a great option. Also great if your internal development resources are limited. It can also be setup and launched quickly in comparison to other solutions. **What problems is Crownpeak DXM solving and how is that benefiting you?** Migrating off of antiquated software, better site performance with more flexibility and long-term scalabaility. ### 39. CrownPeak Enterprise Content Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2015 **What do you like best about Crownpeak DXM?** The intuitive software, lack of IT intervention for changes to templates and configurations. Excellent professional services and support! **What do you dislike about Crownpeak DXM?** Sales organization is difficult to work with and doesn't always understand our needs. They also inconsistent in aligning to our requirements. **Recommendations to others considering Crownpeak DXM:** CrownPeak has provided our business users the ability to manage content, while IT has been able to concentrate on integrations that involve CP and other legacy system upgrades. The dependency on internal IT has been reduced by 95%. **What problems is Crownpeak DXM solving and how is that benefiting you?** The ability to quickly communicate to prospective and existing customers/distribution channels as well as test variations of pages. Ease of content management for transaction applications. ### 40. CrownPeak **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2015 **What do you like best about Crownpeak DXM?** Ease of use with the product and the deployment process. **What do you dislike about Crownpeak DXM?** Mobile templates are not as customizable as we would like **Recommendations to others considering Crownpeak DXM:** Ease of use. **What problems is Crownpeak DXM solving and how is that benefiting you?** Website deployment process, helping streamline ### 41. CP review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2015 **What do you like best about Crownpeak DXM?** Enterprise-level content management and security. **What do you dislike about Crownpeak DXM?** Aside from the fact that it's based on ASP, not much. **What problems is Crownpeak DXM solving and how is that benefiting you?** More control over content creation and editing. ### 42. Wonderful experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2015 **What do you like best about Crownpeak DXM?** Easy to use Very intuitive versioning search **What do you dislike about Crownpeak DXM?** At times its slow dashboard can be better scrolling should be made easy **Recommendations to others considering Crownpeak DXM:** Try it, you will love it! **What problems is Crownpeak DXM solving and how is that benefiting you?** Creating websites its super fast works for mobile sites responsive sites ## Crownpeak DXM Discussions - [What is Crownpeak DXM used for?](https://www.g2.com/discussions/what-is-crownpeak-dxm-used-for) - [View Crownpeak DXM pricing details and edition comparison](https://www.g2.com/products/crownpeak-dxm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+02%3A10%3A45+-0500&secure%5Bsession_id%5D=3ffb41ea-ff50-48be-afe6-24d33296e913&secure%5Btoken%5D=f7798a178396bf342482d9201bd81eabceba836d2ff108079331d0b824efa521&format=llm_user) ## Crownpeak DXM Features **Content** - Content Authoring - Rich Text Editor - Versioning - Plug-ins/Widgets/Apps - Approval Process - Content Scheduling - Asset Management - Internal Search - Content Repository **Analytics** - Web Analytics - Campaign Tracking - Audience Insights - Reports & Dashboards - Personalization - Marketing Automation **Publishing** - Automated Publishing - Multi-language - AR/VR Capability **Design** - Breadth of Pre-Built Templates - Mobile - Branding/Themes - Customization **Content Management** - Customizable Templated Workflows - Asset Management - Portals and Sites **Development** - Image Management - Reuseable Content - Unlimited Environments - Form Builder **Platform** - User Community - SEO - Flexible Navigation Structures - User, Role, and Access Management - Enterprise Scalability - Internationalization - Dashboards and Reports - API / Integrations **Design & Development** - No-Code App Development - Low-Code App Development - Self-Service Capabilities **Analytics** - Personalization - Content Performance **Agentic AI - Web Content Management** - Cross-system Integration - Natural Language Interaction **Agentic AI - Headless CMS** - Cross-system Integration **Agentic AI - Digital Experience Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Crownpeak DXM Alternatives - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - 4.2/5.0 (650 reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - 4.1/5.0 (547 reviews) - [Optimizely Content Management System](https://www.g2.com/products/optimizely-content-management-system/reviews) - 4.0/5.0 (181 reviews)