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Crownpeak DXM Reviews & Product Details

Crownpeak provides the leading, enterprise-grade, cloud-first Digital Experience Management (DXM) platform. The Crownpeak DXM platform empowers Fortune 2000 companies to quickly and easily create, deploy and optimize customer experiences across global digital touchpoints at scale. Besides featuring content management, personalization, search, and hosting, it is the only digital experience platform that includes built-in Digital Quality Management (DQM) to ensure brand integrity, best practices, and web accessibility compliance. Recently, Crownpeak acquired Evidon, the leading provider of simple technical solutions to complex digital Governance, Risk & Compliance (GRC) challenges, including a new Universal Consent Platform, designed to help companies comply with the General Data Protection Regulation (GDPR). Recent Awards & Distinctions: * Listed as a “Visionary” in Gartner’s 2015 Magic Quadrant for Web Content Management * Listed as a “Visionary” in Gartner’s 2016 Magic Quadrant for Web Content Management * Listed as a “Visionary” in Gartner’s 2017 Magic Quadrant for Web Content Management * Listed as a “Contender” in the 2016 Forrester Wave * EContent 100 2016 Named In a List of Companies that Matter Most in Digital Content Industry

Seller

Crownpeak Technology

Product Description

Crownpeak DXM is the only cloud-first Digital Experience Management (DXM) platform with native Digital Quality Management (DQM). The result is easier, faster and more cost-efficient digital experiences for Marketing and IT teams and their customers.

Overview by

Laura Adams (Marketing Manager at Crownpeak)

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Perceived Cost

$$$$$

View More Pricing Information

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Crownpeak DXM Media

Edit pages in the environment where they appear to see exactly how they will look when published

Crop, resize, and edit photos inside the CMS

Store and manage your digital assets inside the CMS

Easily build new pages and edit content without coding

Crownpeak DXM Reviews (42)

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Andy W.

Strategy Partner

Small-Business (50 or fewer emp.)

8/3/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"An excellent, extremely flexible, Digital Experience Tool"

5/5

What do you like best about Crownpeak DXM?

Extremely flexible, both 'off the shelf' and as a 'headless' tool. Great interoperability with a wide range of 3rd party tools across CRM, PIM, DAM. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

Some work required to get the absolute best from the tool for individual client bespoke implementations - although lower subscription costs compared to other tools balance this out. Review collected by and hosted on G2.com.

Recommendations to others considering Crownpeak DXM:

Consider total annual cost of ownership when comparing tools. Crownpeak SaaS model is a true SaaS model and we have found no hidden costs/ requirement for our developers to spend time on rollout of system upgrades.

Also consider the strength of the relationship between Software vendor and implementing agency. A close working relationship in this area has allowed our devs to innovate some bespoke implementations to the benefit of our clients and the DXM tool. This kind of collaborative partnership is really useful to drive best practice, efficiency and the best possible result for the end user. Review collected by and hosted on G2.com.

What problems is Crownpeak DXM solving and how is that benefiting you?

Crownpeak DXM is a true SaaS model, which means no hidden dev costs for system upgrades. This transparency of annual tech costs allows us to better plan, and have more budget available for, digital & content marketing, rather than eating up budget with developer time on the rollout of technology version upgrades.

Best of breed integrations with CRM & DAM tools means we can implement DXM for a new client and easily integrate with existing digital marketing tools without big investment in developer time/ cost.

Customer data compliance built-in for Europe and US - means peace of mind.

Serverless hosting - means big increases in load speed & associated positive effect on Search rank and user experience, and no cost overhead for Content Distribution Networks in different geographical regions. Review collected by and hosted on G2.com.

Zeynep B.

Mid-Market (51-1000 emp.)

6/30/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Enterprise Level CMS functionalities with Saas technology"

5/5

What do you like best about Crownpeak DXM?

- Short turn-around times when delivering projects.

- Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

The platform can run slow at times and training can be limited but as as I know Crownpeak is working actively on that to improve the community platform. Review collected by and hosted on G2.com.

Recommendations to others considering Crownpeak DXM:

The Crownpeak DXM solution is totally suitable for any organization looking for a modern cloud-based true-SaaS CMS solution to modernize their website and web operations on time and budget. The ease of use without requiring IT or developers, the ability to move quickly and make updates or push out campaigns with ease and top notch security are some of the differentiators of the tool. Review collected by and hosted on G2.com.

What problems is Crownpeak DXM solving and how is that benefiting you?

We currently use Crownpeak DXM for some of our clients. For the clients that we provide web content management services via the Crownpeak DXM, they use the platform all across the whole organization also in different languages. The tool provides a seamless content management operations process; the workflow structure and content management process allows non-technical users to create state of the art customer experiences with limited teams. In-built DQM (Digital Quality Management) tool gives the marketing teams the ability to audit their content for accuracy and accessibility. The system has a decoupled deployment structure; as content authors we are able to create, manage and push content globally (in various languages) with less efforts and shorter turnaround times when it comes to delivering complex digital projects without any IT involvement. Review collected by and hosted on G2.com.

Verified User in Sports

Small-Business (50 or fewer emp.)

6/25/2020

"easy to use, flexible, operationally efficient."

4/5

What do you like best about Crownpeak DXM?

being a full cloud solution, flexible and good performance Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

expensive

development environment is slow

doesn't have plugin ecosystem Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/27/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Crownpeak does some things very well, but can feel too ambitious at times"

3/5

What do you like best about Crownpeak DXM?

Crownpeak does a very good job of compartmentalising sections of a website, and letting you control what content goes where, what widgets and code snippets, etc. We work with clients that need to pump out similar sites with variations, and its easy to make a very reactive template that you select which component you want from a dropdown, and the fields appear below to be published. It makes that very useful. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

In a lot of ways, Crownpeak feels unfinished. It is a little laggy to work with, especially with huge files. Similarly, a lot of aspects of source control that seem standard and like they should be implemented as a standard(various things that git do) (or even a git integration, come to think of it), don't exist and can cause issues. Crownpeak can also feel too ambitious, such as their own take at a serializer. It serialises json differently than the built in C# Visual Studio serializer which, to me, seems more standard, and it deals with ASCII characters differently. Review collected by and hosted on G2.com.

What problems is Crownpeak DXM solving and how is that benefiting you?

One of my biggest achievements at Vshift working with Crownpeak that I believe Crownpeak handles well is a site builder tool that one of our clients uses to pump out sites for each of their clients. There is a lot of custom code to set everything up, but because of the way Crownpeak handles templates, widgets, models, and routing, it makes it vastly easier to implement this. Review collected by and hosted on G2.com.

Verified User in Translation and Localization

Mid-Market (51-1000 emp.)

3/27/2019

"DXM Review"

5/5

What do you like best about Crownpeak DXM?

Works seamlessly alongside Lingotek to help our customers automate their translation process Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

Nothing as of yet - I'm new to Lingotek so have yet to experience/hear of any dislikes! Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

9/27/2018

"Development experience is lacking in my opinion"

1/5

What do you like best about Crownpeak DXM?

It uses c#, which is a language that I enjoy using. The component library is a step above just using plain templates. The Access API is decently designed. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

Poor performance in many respects--saving files in Visual Studio, saving components in the component library. Visual Studio extension has bugs, including that there's no syntax highlighting for my computer. Component editor doesn't have syntax highlighting or anything along those lines. In my opinion it should be possible to define templates via configuration, or declaratively, rather than imperatively. The documentation is lacking in examples and in some cases is simply wrong. Review collected by and hosted on G2.com.

Verified User in Biotechnology

Enterprise (> 1000 emp.)

9/27/2018

"Our only Web Content management tool"

3.5/5

What do you like best about Crownpeak DXM?

The personalization of the content is a strong feature. The fact that you can create personalized landing pages and do progressive profiling as well as A/B testing stands the tool out. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

the system performance is still an issue. Very slow, and publishing is cumbersome. Review collected by and hosted on G2.com.

Recommendations to others considering Crownpeak DXM:

Go get the tool. Review collected by and hosted on G2.com.

What problems is Crownpeak DXM solving and how is that benefiting you?

We have been able to successfully profile our leads via the Crownpeak forms. WE have also been able to reduce our usage of marketing automation tool due to A/B testing directly on crownpeak Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/27/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"A Contemporary, Easy Platform"

5/5

What do you like best about Crownpeak DXM?

Crownpeak is so easy to use, while at the same time allows us to present relevant content to your consumers. We reviewed SiteCore, Adobe, Acquia and Crownpeak is by far one of the best, most cost efficient platforms on the market. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

Not much, support is quick to reply when we have issues. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

1/4/2018

"CMS is ok but Customer Support is weak"

2/5

What do you like best about Crownpeak DXM?

The back end of the CMS in terms of adding new pages and editing text and images is relatively simple with existing components. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

We implemented Crownpeak in the past year. They have a severe resource constraint in their professional services department. Unless you have an in-house developer, and maybe even then, it is very difficult to execute on changes to templates, reporting, personalization, etc. in a timely manner. Review collected by and hosted on G2.com.

Recommendations to others considering Crownpeak DXM:

Ask a lot of questions and don't be too impressed by their demo. Nearly all of the changes to functionality we want to make include significant dev work with their professional services team, which drive up costs. Review collected by and hosted on G2.com.

What problems is Crownpeak DXM solving and how is that benefiting you?

We needed a CMS that would accommodate multi-language sites. Crownpeak offers the ability to do that but there is no integration with our translation vendor and the workflow is cumbersome. Review collected by and hosted on G2.com.

Response from Diana Kuhiwczak of Crownpeak DXM

edit

My name is Andrew Jones, I head the Customer Success team at Crownpeak. I'm sorry to hear that your experience with Crownpeak, and our technology has not met your expectations. We take feedback like yours very seriously, and we are continuing to invest heavily in growing the teams that support you, our customer.

I would like the opportunity to speak with you and review the events that led to this review being posted. Your input would be extremely valuable to me and my team and will help us support you, and all of our customers, better. I can be reached at 720-800-9623 or by e-mail at andrew.jones@crownpeak.com for further discussion. I look forward to hearing from you!

Regards,

Andrew Jones