Crownpeak DXM Reviews & Product Details

Crownpeak DXM Overview

What is Crownpeak DXM?

Crownpeak provides the leading, enterprise-grade, cloud-first Digital Experience Management (DXM) platform. The Crownpeak DXM platform empowers Fortune 2000 companies to quickly and easily create, deploy and optimize customer experiences across global digital touchpoints at scale. Besides featuring content management, personalization, search, and hosting, it is the only digital experience platform that includes built-in Digital Quality Management (DQM) to ensure brand integrity, best practices, and web accessibility compliance. Recently, Crownpeak acquired Evidon, the leading provider of simple technical solutions to complex digital Governance, Risk & Compliance (GRC) challenges, including a new Universal Consent Platform, designed to help companies comply with the General Data Protection Regulation (GDPR). Recent Awards & Distinctions: * Listed as a “Visionary” in Gartner’s 2015 Magic Quadrant for Web Content Management * Listed as a “Visionary” in Gartner’s 2016 Magic Quadrant for Web Content Management * Listed as a “Visionary” in Gartner’s 2017 Magic Quadrant for Web Content Management * Listed as a “Contender” in the 2016 Forrester Wave * EContent 100 2016 Named In a List of Companies that Matter Most in Digital Content Industry

Crownpeak DXM Details
Product Description

Crownpeak DXM is the only cloud-first Digital Experience Management (DXM) platform with native Digital Quality Management (DQM). The result is easier, faster and more cost-efficient digital experiences for Marketing and IT teams and their customers.


Seller Details
Seller
Crownpeak Technology
Company Website
Year Founded
2001
HQ Location
Denver, CO
Twitter
@CrownPeak
1,536 Twitter followers
LinkedIn® Page
www.linkedin.com
131 employees on LinkedIn®
Description

Crownpeak provides the leading, enterprise-grade, cloud-first Digital Experience Management (DXM) platform. The Crownpeak DXM platform empowers Fortune 2000 companies to quickly and easily create, deploy, and optimize customer experiences across global digital touchpoints at scale. Besides featuring content management, personalization, search, and hosting, it is the only digital experience platform that includes built-in Digital Quality Management (DQM) to ensure brand integrity, best practices, and web accessibility compliance. In 2017, Crownpeak acquired Evidon, the leading provider of simple technical solutions to complex digital Governance, Risk & Compliance (GRC) challenges. These solutions including the Crownpeak Universal Consent Platform and TagControl, are designed to help companies comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other new country and state privacy regulations.

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Crownpeak DXM Screenshots

Crownpeak DXM Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Extremely flexible, both 'off the shelf' and as a 'headless' tool. Great interoperability with a wide range of 3rd party tools across CRM, PIM, DAM. Review collected by and hosted on G2.com.

What do you dislike?

Some work required to get the absolute best from the tool for individual client bespoke implementations - although lower subscription costs compared to other tools balance this out. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider total annual cost of ownership when comparing tools. Crownpeak SaaS model is a true SaaS model and we have found no hidden costs/ requirement for our developers to spend time on rollout of system upgrades.

Also consider the strength of the relationship between Software vendor and implementing agency. A close working relationship in this area has allowed our devs to innovate some bespoke implementations to the benefit of our clients and the DXM tool. This kind of collaborative partnership is really useful to drive best practice, efficiency and the best possible result for the end user. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Crownpeak DXM is a true SaaS model, which means no hidden dev costs for system upgrades. This transparency of annual tech costs allows us to better plan, and have more budget available for, digital & content marketing, rather than eating up budget with developer time on the rollout of technology version upgrades.

Best of breed integrations with CRM & DAM tools means we can implement DXM for a new client and easily integrate with existing digital marketing tools without big investment in developer time/ cost.

Customer data compliance built-in for Europe and US - means peace of mind.

Serverless hosting - means big increases in load speed & associated positive effect on Search rank and user experience, and no cost overhead for Content Distribution Networks in different geographical regions. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

- Short turn-around times when delivering projects.

- Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing. Review collected by and hosted on G2.com.

What do you dislike?

The platform can run slow at times and training can be limited but as as I know Crownpeak is working actively on that to improve the community platform. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The Crownpeak DXM solution is totally suitable for any organization looking for a modern cloud-based true-SaaS CMS solution to modernize their website and web operations on time and budget. The ease of use without requiring IT or developers, the ability to move quickly and make updates or push out campaigns with ease and top notch security are some of the differentiators of the tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We currently use Crownpeak DXM for some of our clients. For the clients that we provide web content management services via the Crownpeak DXM, they use the platform all across the whole organization also in different languages. The tool provides a seamless content management operations process; the workflow structure and content management process allows non-technical users to create state of the art customer experiences with limited teams. In-built DQM (Digital Quality Management) tool gives the marketing teams the ability to audit their content for accuracy and accessibility. The system has a decoupled deployment structure; as content authors we are able to create, manage and push content globally (in various languages) with less efforts and shorter turnaround times when it comes to delivering complex digital projects without any IT involvement. Review collected by and hosted on G2.com.

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US
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

being a full cloud solution, flexible and good performance Review collected by and hosted on G2.com.

What do you dislike?

expensive

development environment is slow

doesn't have plugin ecosystem Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we are offering web site solutions to our customers. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Crownpeak does a very good job of compartmentalising sections of a website, and letting you control what content goes where, what widgets and code snippets, etc. We work with clients that need to pump out similar sites with variations, and its easy to make a very reactive template that you select which component you want from a dropdown, and the fields appear below to be published. It makes that very useful. Review collected by and hosted on G2.com.

What do you dislike?

In a lot of ways, Crownpeak feels unfinished. It is a little laggy to work with, especially with huge files. Similarly, a lot of aspects of source control that seem standard and like they should be implemented as a standard(various things that git do) (or even a git integration, come to think of it), don't exist and can cause issues. Crownpeak can also feel too ambitious, such as their own take at a serializer. It serialises json differently than the built in C# Visual Studio serializer which, to me, seems more standard, and it deals with ASCII characters differently. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One of my biggest achievements at Vshift working with Crownpeak that I believe Crownpeak handles well is a site builder tool that one of our clients uses to pump out sites for each of their clients. There is a lot of custom code to set everything up, but because of the way Crownpeak handles templates, widgets, models, and routing, it makes it vastly easier to implement this. Review collected by and hosted on G2.com.

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ET
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Works seamlessly alongside Lingotek to help our customers automate their translation process Review collected by and hosted on G2.com.

What do you dislike?

Nothing as of yet - I'm new to Lingotek so have yet to experience/hear of any dislikes! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm too new to Lingotek (8 weeks in) to have any personal experience as of yet! Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It uses c#, which is a language that I enjoy using. The component library is a step above just using plain templates. The Access API is decently designed. Review collected by and hosted on G2.com.

What do you dislike?

Poor performance in many respects--saving files in Visual Studio, saving components in the component library. Visual Studio extension has bugs, including that there's no syntax highlighting for my computer. Component editor doesn't have syntax highlighting or anything along those lines. In my opinion it should be possible to define templates via configuration, or declaratively, rather than imperatively. The documentation is lacking in examples and in some cases is simply wrong. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We build websites for clients. I'm not sure why my agency decided to use Crownpeak rather than another CMS. Review collected by and hosted on G2.com.

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UB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The personalization of the content is a strong feature. The fact that you can create personalized landing pages and do progressive profiling as well as A/B testing stands the tool out. Review collected by and hosted on G2.com.

What do you dislike?

the system performance is still an issue. Very slow, and publishing is cumbersome. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go get the tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to successfully profile our leads via the Crownpeak forms. WE have also been able to reduce our usage of marketing automation tool due to A/B testing directly on crownpeak Review collected by and hosted on G2.com.

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IH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Crownpeak is so easy to use, while at the same time allows us to present relevant content to your consumers. We reviewed SiteCore, Adobe, Acquia and Crownpeak is by far one of the best, most cost efficient platforms on the market. Review collected by and hosted on G2.com.

What do you dislike?

Not much, support is quick to reply when we have issues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do your research, but can't go wrong with C:P Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A better, contemporary DXM to help connect our marketers to external channels. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The back end of the CMS in terms of adding new pages and editing text and images is relatively simple with existing components. Review collected by and hosted on G2.com.

What do you dislike?

We implemented Crownpeak in the past year. They have a severe resource constraint in their professional services department. Unless you have an in-house developer, and maybe even then, it is very difficult to execute on changes to templates, reporting, personalization, etc. in a timely manner. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ask a lot of questions and don't be too impressed by their demo. Nearly all of the changes to functionality we want to make include significant dev work with their professional services team, which drive up costs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a CMS that would accommodate multi-language sites. Crownpeak offers the ability to do that but there is no integration with our translation vendor and the workflow is cumbersome. Review collected by and hosted on G2.com.

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Response from Diana Kuhiwczak of Crownpeak DXM

My name is Andrew Jones, I head the Customer Success team at Crownpeak. I'm sorry to hear that your experience with Crownpeak, and our technology has not met your expectations. We take feedback like yours very seriously, and we are continuing to invest heavily in growing the teams that support you, our customer.

I would like the opportunity to speak with you and review the events that led to this review being posted. Your input would be extremely valuable to me and my team and will help us support you, and all of our customers, better. I can be reached at 720-800-9623 or by e-mail at andrew.jones@crownpeak.com for further discussion. I look forward to hearing from you!

Regards,

Andrew Jones

AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The ability to open/edit multiple assets at a time. Review collected by and hosted on G2.com.

What do you dislike?

The CMS is a bit a slow. Features ported from previous versions of the CMS aren't well documented. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Delivering custom websites quickly. Review collected by and hosted on G2.com.

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UB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

interactive... buzzing environment... varied... experience shows Review collected by and hosted on G2.com.

What do you dislike?

very long talks (while very interesting) could be broken up Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

customer considerations from the start of the journey... not just a portion of it Review collected by and hosted on G2.com.

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CM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's good for content editors writing copy.

It's good for managing large sites and minisites. Our client uses it for a hundred or so sites, with thousands of pages, built by a multitude of vendors. Review collected by and hosted on G2.com.

What do you dislike?

It's really difficult for content editors to upload and find images - a pretty core CMS function.

Template creation is really clunky and requires a pretty experienced Crownpeak developer. A .NET dev can eventually pick it up but the lack of documentation and community resources severely limits on-boarding new devs.

There is no source control for code.

There is no support for minification, bundling, SCSS processing, or other modern dev tools

Only Visual Studio 2015 is supported for their Crownpeak Desktop Connection (CDC)

If you want live code to run on the server, you need to do some pretty hacky things - like writing C# that writes C# that can run live. Yuck.

No databases of any kind. This means that if you have any JavaScript applications you have to write out JSON and publish that. So you'll have a disconnected recordset somewhere - probably in a Spreadsheet - that you'll need to export to JSON and upload to Crownpeak.

Publishing and keeping JavaScript app source, as well as page-level custom HTML/CSS is a hack.

Only allows for outdated .NET webforms (no MVC - though CP might say otherwise)

Publishing is often very slow or gets "stuck" - requiring CP support to unlock the queue Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For a very large organization, it's a difficult feat to manage lots of web content. Crownpeak does a pretty decent job of this. Review collected by and hosted on G2.com.

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AF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like their support system, the developers are really smart and quick. They are accurate with their effort estimates and are experienced programmers. Another benefit is their familiarity with AWS and the ability to host and own the AWS part of the configuration. Scalability and security is important to us. They've developed a good relation with AWS and provide also manage the relations/configuration.

Their customer service is great. Not all Account Managers are great but the ones that are pay attention and truly care about solving your pain points and making the product experience better for you. But overall, customer experience is one of their plus points.

Their search solution is pretty robust and customizable. Review collected by and hosted on G2.com.

What do you dislike?

I find the interface to be slow i.e. loading folders/sections, assets, saving etc. We have numerous businesses using CrownPeak and in the past there has been a long publishing queue/publishing slowness. However, they have made changes to remedy this.

They don't have a database solution, however that may have changed.

Form builder a.k.a. WCO is not robust at all.

Group permissions, especially when you have multiple instances.

Their latest version V3 isn't that amazing and there are features that were promised, but are still in development.

Their Digital Asset Management, does the job but isn't amazing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Business problem we're solving is having a CMS that we can "quickly" configure and implement. Cloud based means you're always on the latest version of the software and being hosted on AWS means extra security and CDN (content delivery network) for performance. Review collected by and hosted on G2.com.

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IP
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the CMS platform and the way that content can be easily be managed without coding experience. I also like the DNS management features of the site. Also, the ability to identify orphaned pages and content that may need to be removed. Review collected by and hosted on G2.com.

What do you dislike?

The site templates can make for a very rigid and boring site experience. We have an enterprise solution that was set-up for improved site controls, but the technology partner that set it up hobbled the platform's capabilities. Crownpeak's focus was to sell the license, but did not get us on the path to success. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look into site templates and make sure that anyone creating customer site templates is an EXPERT in Crownpeak. Do not go for the lowest bidder or, to use an analogy, you will end up with a minivan that seats one person. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Content management, staging and approval/release processes. Content editing was possible without coding skills. Review collected by and hosted on G2.com.

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Response from Carol Mendelsohn of Crownpeak DXM

Hi,

My name is Andrew Jones, and I’m responsible for the Customer Success Team at Crownpeak. I've read your feedback and would like to help in any way I can.

It sounds like you're enjoying many of the benefits of Crownpeak's publishing capabilities, but that your onboarding experience left something to be desired. Although we consistently strive for excellence, we appreciate hearing when we fall short.

Having said that, I believe that the true test of any enterprise is its ability to react and adopt to feedback in a positive and productive manner. We see our shortcomings as opportunities, and I would very much appreciate the opportunity to improve your experience.

Please contact me at (720) 800-9623, so I can understand more about your implementation, and provide you with any additional support that may help moving forward.

Sincerely,

Andrew Jones

AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Very robust system that provides high level of customization. Review collected by and hosted on G2.com.

What do you dislike?

not much to dislike, it's a great CMS solution Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our global website is built on the crownpeak system and is being managed by their infrastructure. Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The whole idea of content management system is thrilling and Crownpeak is the first software that introduced CMS to me. Review collected by and hosted on G2.com.

What do you dislike?

I have used both Crownpeak and Drupal and I feel comparing to Drupal, Crownpeak is less user friendly. Drupal has clear set of display, which is really useful to do the actions on different pages. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are providing ads on our website using Crownpeak. Marketing team will take care of adding and taking down the ads from Crownpeak.

Developing team has the whole benefit of not disturbing the pages displaying ads while the marketing team can play around the content in there. Review collected by and hosted on G2.com.

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Response from Carol Mendelsohn of Crownpeak DXM

Hi,

My name is Andrew Jones, and I’m responsible for the Customer Success Team at Crownpeak. I read your feedback, and I want to help. I lead a dedicated team of Customer Success Managers who are eager to help customers like you adopt and use our solution.

Please reach out to me directly (720-800-9623) so that I can gather some specifics around your concerns. I’ll then assign a Customer Success Manager who can show you some tips and tricks that will in turn, allow you to navigate our platform with increased ease and confidence.

Thank you for your feedback. I look forward to hearing from you.

Sincerely

Andrew Jones

UI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

it is very flexible , easy to perform the work and change the content. nice support provided by crown peak team. Review collected by and hosted on G2.com.

What do you dislike?

i would like to see 24*5 support, rest of the thing are fine Review collected by and hosted on G2.com.

Recommendations to others considering the product:

good Content management system ! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

providing support to the team while they encounter some issue with CrownPeak .making changes to the website which are hosted in crown peak. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

All the built in features for quality management, SEO, metadata, etc Review collected by and hosted on G2.com.

What do you dislike?

Our current templates are a little clunky, but we're redesigning and moving to a new instance soon! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The possibilities are really open, so don't limit yourself to old ideas Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're making our customers happier and we're working with a system that allows us to really drive leads and convert Review collected by and hosted on G2.com.

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Webmaster
Museums and Institutions
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Our organization's website has been on the CrownPeak CMS for SIX years! That is an eternity in the online world and alone makes the case that CrownPeak is a great choice for any organization looking for a scalable, future-proof system that doesn't need to be rebuilt from scratch every couple of years. CrownPeak works tirelessly to make improvements that keep the system fast, secure, and reliable. Unlike many other applications, they don't confuse users with interface changes that are only for change's sake. Review collected by and hosted on G2.com.

What do you dislike?

As a nonprofit cultural institution on the East Coast, we aren't a typical CrownPeak customer. Consequently, we haven't had the benefit of a community of similar users in our area, or at least our time zone. The community appears to be larger on the West Coast. That said, the prompt, competent, go-the-extra-mile support team always has always gotten us unstuck when necessary and given us peace of mind the rest of the time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you implement CrownPeak using a third-party vendor, consider hosting the site on CrownPeak to minimize the chances that you will want to make a costly site hosting move in the future. This may also expand the support options you have with CrownPeak. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our web team comprises 1-3 people at any given time. As a cultural institution with vast amounts of images, videos, and articles to publish, that might not seem like enough. Thanks to CrownPeak's robust content management and talented support teams, we've been able to share the biggest possible portion of what we do with the whole world. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

SaaS model with automatic updates. Continual improvements. Great support team. Review collected by and hosted on G2.com.

What do you dislike?

Older Silverlight based UI. Limited Access API functionality. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Check out the new V3 UI. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Rapid delivery of our health care industry IP to our clients. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Messaging around updates and save and preview Review collected by and hosted on G2.com.

What do you dislike?

Not intuitive enough for discerning certain functions and in my mind unnecessarily complicated in terms of navigation Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Secure website for providing marketing information to customers Review collected by and hosted on G2.com.

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UD
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Login procedure is simple, password recovery easy to execute. Review collected by and hosted on G2.com.

What do you dislike?

Interface is dated and clunky. Location of supporting files is awkward, though this may just be our installation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Large state government website management Review collected by and hosted on G2.com.

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Response from Carol Mendelsohn of Crownpeak DXM

Hi,

My name is Andrew Jones, and I’m responsible for the Customer Experience Team at Crownpeak. I read, and then re-read your input on G2 Crowd.

First and foremost, thank you for taking the time to voice your concerns. In choosing to do so, you’ve invited us to help improve your experience! File location shouldn’t be awkward, and we believe our newly released interface has made the content creation and publishing process more intuitive.

We'd be happy to to review your instance, and work with you to ensure you're aware of all the features and shortcuts. Please reach out to your contact at Crownpeak, or you can call me directly at 720-800-9623.

Thank you for your feedback. We look forward to hearing from you.

Sincerely,

Andrew Jones | Crownpeak

VP, Technology Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

A great platform supported by a team of talented experts that stay in touch with the current market trends. The team has ben amazing at working with partners , supporting them and listening to their needs.

The platform is evolving constantly and the CP team is really good at keep us up to date on latest features as well as capturing the input for our own needs.

Review collected by and hosted on G2.com.

What do you dislike?

Nothing ! it's a great platform to work on ! If you have core team with .net knowledge the transition is very simple. The Volte interface could been improve but the team is already working on a new version of a GUI to assist the developers team. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Connect with the enablement team and the larger crownpeak team , they are amazing !

Ask for a demonstrations and do not hesitate to talk futures roadmap , they will share all the informations possible. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are building websites in the Pharmaceutical industry in an highly compliant environment. We build large volumes of corporate responsive site. We leverage CMS to simplify the workflow for our client and lower labor works for site updates. Working with crown peak improve our ability to be knowledge in the CMS world and help us getting better at using this type of platform successfully. The CMS market is fairly large but CMS make a huge difference in term of partnership and define the trends on the market Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Saves us time and money on content creation Review collected by and hosted on G2.com.

What do you dislike?

Unfortunately doesn't beat hands-on, custom creations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allowing us to scale creation of content and pages while saving employee resources and time. Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I am extremely pleased with the level of support provided by Crown Peak for the implementation of the WCM Advanced Edition as we moved our website from a legacy system to the SaaS platform. They took the time to understand our old system and to transfer and improve functionality. The WCM interface is fairly intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike?

We had no issues on newer computers. However, Microsoft Silverlight caused issues with the login page not displaying on some of our company's older computers. After a reboot, an uninstall and reinstall of Silverlight and the WCM were needed. My understanding is that by the end of 2016, Silverlight will no longer be used. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Making our website responsive was a major factor in switching to a new platform. Being in the legal industry, our website was content heavy and difficult to view on mobile devices. Users had to pinch and zoom to view our old website content. Targeting and personalization are some of our goals and the benefits for moving to the Crown Peak system. We will be launching our new website in about a month. Review collected by and hosted on G2.com.

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