Crownpeak DXM Reviews

The back end of the CMS in terms of adding new pages and editing text and images is relatively simple with existing components.

We implemented Crownpeak in the past year. They have a severe resource constraint in their professional services department. Unless you have an in-house developer, and maybe even then, it is very difficult to execute on changes to templates, reporting, personalization, etc. in a timely manner.

Ask a lot of questions and don't be too impressed by their demo. Nearly all of the changes to functionality we want to make include significant dev work with their professional services team, which drive up costs.

We needed a CMS that would accommodate multi-language sites. Crownpeak offers the ability to do that but there is no integration with our translation vendor and the workflow is cumbersome.

Crownpeak does a very good job of compartmentalising sections of a website, and letting you control what content goes where, what widgets and code snippets, etc. We work with clients that need to pump out similar sites with variations, and its easy to make a very reactive template that you select which component you want from a dropdown, and the fields appear below to be published. It makes that very useful.

In a lot of ways, Crownpeak feels unfinished. It is a little laggy to work with, especially with huge files. Similarly, a lot of aspects of source control that seem standard and like they should be implemented as a standard(various things that git do) (or even a git integration, come to think of it), don't exist and can cause issues. Crownpeak can also feel too ambitious, such as their own take at a serializer. It serialises json differently than the built in C# Visual Studio serializer which, to me, seems more standard, and it deals with ASCII characters differently.

One of my biggest achievements at Vshift working with Crownpeak that I believe Crownpeak handles well is a site builder tool that one of our clients uses to pump out sites for each of their clients. There is a lot of custom code to set everything up, but because of the way Crownpeak handles templates, widgets, models, and routing, it makes it vastly easier to implement this.

I like their support system, the developers are really smart and quick. They are accurate with their effort estimates and are experienced programmers. Another benefit is their familiarity with AWS and the ability to host and own the AWS part of the configuration. Scalability and security is important to us. They've developed a good relation with AWS and provide also manage the relations/configuration.

Their customer service is great. Not all Account Managers are great but the ones that are pay attention and truly care about solving your pain points and making the product experience better for you. But overall, customer experience is one of their plus points.

Their search solution is pretty robust and customizable.

I find the interface to be slow i.e. loading folders/sections, assets, saving etc. We have numerous businesses using CrownPeak and in the past there has been a long publishing queue/publishing slowness. However, they have made changes to remedy this.

They don't have a database solution, however that may have changed.

Form builder a.k.a. WCO is not robust at all.

Group permissions, especially when you have multiple instances.

Their latest version V3 isn't that amazing and there are features that were promised, but are still in development.

Their Digital Asset Management, does the job but isn't amazing.

Business problem we're solving is having a CMS that we can "quickly" configure and implement. Cloud based means you're always on the latest version of the software and being hosted on AWS means extra security and CDN (content delivery network) for performance.

A great platform supported by a team of talented experts that stay in touch with the current market trends. The team has ben amazing at working with partners , supporting them and listening to their needs.

The platform is evolving constantly and the CP team is really good at keep us up to date on latest features as well as capturing the input for our own needs.

Nothing ! it's a great platform to work on ! If you have core team with .net knowledge the transition is very simple. The Volte interface could been improve but the team is already working on a new version of a GUI to assist the developers team.

Connect with the enablement team and the larger crownpeak team , they are amazing !

Ask for a demonstrations and do not hesitate to talk futures roadmap , they will share all the informations possible.

We are building websites in the Pharmaceutical industry in an highly compliant environment. We build large volumes of corporate responsive site. We leverage CMS to simplify the workflow for our client and lower labor works for site updates. Working with crown peak improve our ability to be knowledge in the CMS world and help us getting better at using this type of platform successfully. The CMS market is fairly large but CMS make a huge difference in term of partnership and define the trends on the market

Our organization's website has been on the CrownPeak CMS for SIX years! That is an eternity in the online world and alone makes the case that CrownPeak is a great choice for any organization looking for a scalable, future-proof system that doesn't need to be rebuilt from scratch every couple of years. CrownPeak works tirelessly to make improvements that keep the system fast, secure, and reliable. Unlike many other applications, they don't confuse users with interface changes that are only for change's sake.

As a nonprofit cultural institution on the East Coast, we aren't a typical CrownPeak customer. Consequently, we haven't had the benefit of a community of similar users in our area, or at least our time zone. The community appears to be larger on the West Coast. That said, the prompt, competent, go-the-extra-mile support team always has always gotten us unstuck when necessary and given us peace of mind the rest of the time.

If you implement CrownPeak using a third-party vendor, consider hosting the site on CrownPeak to minimize the chances that you will want to make a costly site hosting move in the future. This may also expand the support options you have with CrownPeak.

Our web team comprises 1-3 people at any given time. As a cultural institution with vast amounts of images, videos, and articles to publish, that might not seem like enough. Thanks to CrownPeak's robust content management and talented support teams, we've been able to share the biggest possible portion of what we do with the whole world.

It's good for content editors writing copy.

It's good for managing large sites and minisites. Our client uses it for a hundred or so sites, with thousands of pages, built by a multitude of vendors.

It's really difficult for content editors to upload and find images - a pretty core CMS function.

Template creation is really clunky and requires a pretty experienced Crownpeak developer. A .NET dev can eventually pick it up but the lack of documentation and community resources severely limits on-boarding new devs.

There is no source control for code.

There is no support for minification, bundling, SCSS processing, or other modern dev tools

Only Visual Studio 2015 is supported for their Crownpeak Desktop Connection (CDC)

If you want live code to run on the server, you need to do some pretty hacky things - like writing C# that writes C# that can run live. Yuck.

No databases of any kind. This means that if you have any JavaScript applications you have to write out JSON and publish that. So you'll have a disconnected recordset somewhere - probably in a Spreadsheet - that you'll need to export to JSON and upload to Crownpeak.

Publishing and keeping JavaScript app source, as well as page-level custom HTML/CSS is a hack.

Only allows for outdated .NET webforms (no MVC - though CP might say otherwise)

Publishing is often very slow or gets "stuck" - requiring CP support to unlock the queue

For a very large organization, it's a difficult feat to manage lots of web content. Crownpeak does a pretty decent job of this.

IT side:

* Simplistic approach to the architecture and code framework

* In-built scalability and security

* A lot of sample code for ease of development

* Decent community, documentation site

* Relatively less IT overhead (hardware, software and resources) compared to other systems

Marketing/Business side:

* Once implemented properly, the authoring experience is very simple and easy to use

* Highly configurable workflows (author editorial review process)

* Integrated analytics

Connectors:

* While there are 50+ connectors, we would need more and more as newer products surrounding the core CMS keeps increasing

Digital Marketing:

* Need stronger Digital marketing tools, features added/ refined

If you are considering migrating to a new CMS, think of the following factors.

- Want a lower IT overhead

- Want a lower TCO

- Be on the cloud

- Have a simpler site in terms of content, templates

then, go for Crownpeak.

Caution: If you have a lot of other systems in-house that needs to be integrated to Crownpeak, you will need additional considerations (firewall, ports, access, content sharing, delivery methodology etc). Strongly suggest that you have separate conversations with Crownpeak Tech team before starting the migration work.

I am typically involved in Digital transformation effort for all our clients. This includes CMS evaluation, UX design, CMS implementation etc. Using Crownpeak, we have done several CMS migration projects along with Strategy, design work too. We have seen our clients reap big benefits with great end user experience, scalability and performance on the website. Along with it, the analytics implementation and integration with 3rd party tools helped the client see their KPI metrics and in general how they are performing.

I am extremely pleased with the level of support provided by Crown Peak for the implementation of the WCM Advanced Edition as we moved our website from a legacy system to the SaaS platform. They took the time to understand our old system and to transfer and improve functionality. The WCM interface is fairly intuitive and easy to use.

We had no issues on newer computers. However, Microsoft Silverlight caused issues with the login page not displaying on some of our company's older computers. After a reboot, an uninstall and reinstall of Silverlight and the WCM were needed. My understanding is that by the end of 2016, Silverlight will no longer be used.

Making our website responsive was a major factor in switching to a new platform. Being in the legal industry, our website was content heavy and difficult to view on mobile devices. Users had to pinch and zoom to view our old website content. Targeting and personalization are some of our goals and the benefits for moving to the Crown Peak system. We will be launching our new website in about a month.

Software as a service model, fast implementation, out-of-the-box integrations with best-in-class third-party solutions, excellent professional services support, ease of use for non-technical content managers and marketers.

Not as well-known in the marketplace as competitors.

Spend some time speaking with CrownPeak customers about their implementation and support experiences. Check out Gartner and Forester Research regarding this category of web experience management platform. Ensure your digital design agency works closely with CrownPeak or their development partner to ensure a smooth implementation.

Required an enterprise-class web experience management platform to replace on-premise, antiquated platform. Limited budget, resources and time to implement required a cloud-based offering that was quick to implement with a low total cost of ownership. The CrownPeak platform delivered on all fronts. Fast implementation and relatively easy integrations allowed us to focus on more on delivering a world-class user experience and less on information technology challenges which can dominate this type of effort.

I like the CMS platform and the way that content can be easily be managed without coding experience. I also like the DNS management features of the site. Also, the ability to identify orphaned pages and content that may need to be removed.

The site templates can make for a very rigid and boring site experience. We have an enterprise solution that was set-up for improved site controls, but the technology partner that set it up hobbled the platform's capabilities. Crownpeak's focus was to sell the license, but did not get us on the path to success.

Look into site templates and make sure that anyone creating customer site templates is an EXPERT in Crownpeak. Do not go for the lowest bidder or, to use an analogy, you will end up with a minivan that seats one person.

Content management, staging and approval/release processes. Content editing was possible without coding skills.

It uses c#, which is a language that I enjoy using. The component library is a step above just using plain templates. The Access API is decently designed.

Poor performance in many respects--saving files in Visual Studio, saving components in the component library. Visual Studio extension has bugs, including that there's no syntax highlighting for my computer. Component editor doesn't have syntax highlighting or anything along those lines. In my opinion it should be possible to define templates via configuration, or declaratively, rather than imperatively. The documentation is lacking in examples and in some cases is simply wrong.

We build websites for clients. I'm not sure why my agency decided to use Crownpeak rather than another CMS.

-the ability to produce sites that don't need the overhead of a CMS on the production server

-to use Models to lock down content types per folder

-to offer a pretty robust API for INPUT and OUTPUT templates

-The Silverlight desktop interface is outdated and error prone

-lack of API for post input strategies (ie - a lot of home rolling code)

-get off of Silverlight as quickly as possible

-consider drag and drop tools for Visual Studio for help building INPUTs and OUTPUTs

-consider adding APIs for post input validations

-build more examples and documentation for G2 search

-consider making G2 search plug and play like G1 search was to implement

-we are solving business problems of regulated workflow, straight-forward site creation and future maintenance.

-we can stand up and publish sites quickly for our customers.

The list of things I like are as follows (in no particular order)

- Versions ( being able revert to earlier version)

-Cloning and branching

-Ability to review on different staging enviroments

-Process for uploading access is simple

-drop downs from menus for more complex pages

- I would like to open 2 instances at Crown Peak more easily. the option on Mac to do so doesn't always work

- reverting could work for pages that have been branched and pushed to production

- WYSIWYG editor could be better on Macs

The platform makes it super easy to update content.

Also allows for multiple users to work on the same content on various stages.

Solution to displaying various types of content on a given page.

What I like most about CrownPeak is that they are constantly evolving the platform. Having worked with them on and off for a few years now, each time I come back to it I see more features that I like. I see features that I talked to them about! They have a roadmap of features they are moving forward with and as customer demand calls for certain features, they find a way to incorporate it into their current plan and not only do they execute it, they seem to make it even better than what was imagined and better than other products available.

Working in the Pharmaceutical and Healthcare space primarily, it has been a challenge getting clients to buy into a SaaS solution. As we're progressing, they are getting over that fear and becoming more receptive and even excited to work with a SaaS platform.

If you're on the fence, get them to come to you and do a demo of the platform (I know they're always willing to get someone on site regardless of where you are!) Talking about it is great! But have them get in there and show it. Every time I have experienced a member of the CrownPeak team show off the platform, the conversation takes on a life of its own and people can't seem to get enough of it.

The biggest business problem I am constantly looking to solve is how can we can we be nimble with our content and web properties. CrownPeak allows you to write content that can spread across all mediums and you can get it out there quickly!

I like how flexible the platform is. I can use many types of server-side components for my web applications. I also like that the templating system is based in .NET and the Visual Studio plug-in provides great IntelliSense. I also like the workflow process, as it works well with our industry.

WCM is slow and buggy, especially on Mac. I think much of this has to do with Silverlight. I know that CrownPeak is working on a web-based version of WCM. I also think that error reporting could be better, especially when it comes to publishing errors.

CrownPeak solves the need of having a good web platform and CMS for the pharma industry. It's fairly easy to make templates for CMS and content output is flexible. We can develop sites quickly and in an compliant manner with our client.

Very flexible, with many out of the box options and integrations. I have found that nearly every marketing tool we use (Exact target, Google Analytics, etc.) is an existing integration within the system and can be "turned on" with minimal cost. The WCO function also seems to meet many of our testing/targeting needs (working now to enable).

We had some difficulties in the beginning as Accenture was originally contacted through CrownPeak to do the code development. After some discussion, we were able to rectify the situation. They have been great partners, and I think of them as an extension of our development team.

If you are looking for a solution that will grow with your business, this is a great option. Also great if your internal development resources are limited. It can also be setup and launched quickly in comparison to other solutions.

Migrating off of antiquated software, better site performance with more flexibility and long-term scalabaility.

I like the decoupled architecture of CMS which gave us the flexibility of hosting the website in house and still utilizing cloud for CMS. CMS is very intuitive as well as very flexible for building or integrating with complex applications. CrownPeak provides good amount of integrations/connectors. CrownPeak provided us with very knowledgeable staff for the initial implementation and it went very smoothly. The support team since then have been awesome with great response times.

I would like to see more starter templates out of box for blogs and websites similar to what is offered through CMS like WordPress, Drupal.

Our key goal was to enable our Marketing and Content Writers manage website content without IT involvement. We now have majority of content managed by non-IT staff.

The personalization of the content is a strong feature. The fact that you can create personalized landing pages and do progressive profiling as well as A/B testing stands the tool out.

the system performance is still an issue. Very slow, and publishing is cumbersome.

Go get the tool.

We have been able to successfully profile our leads via the Crownpeak forms. WE have also been able to reduce our usage of marketing automation tool due to A/B testing directly on crownpeak

The whole idea of content management system is thrilling and Crownpeak is the first software that introduced CMS to me.

I have used both Crownpeak and Drupal and I feel comparing to Drupal, Crownpeak is less user friendly. Drupal has clear set of display, which is really useful to do the actions on different pages.

We are providing ads on our website using Crownpeak. Marketing team will take care of adding and taking down the ads from Crownpeak.

Developing team has the whole benefit of not disturbing the pages displaying ads while the marketing team can play around the content in there.

Crownpeak is the most reliable and one of the more stable CMS systems out there. The SAAS model is the way to go and CP is the solution to use

Need more third party connectors and morepre-built components in the library

Always on for our customers

Crownpeak is so easy to use, while at the same time allows us to present relevant content to your consumers. We reviewed SiteCore, Adobe, Acquia and Crownpeak is by far one of the best, most cost efficient platforms on the market.

Not much, support is quick to reply when we have issues.

Do your research, but can't go wrong with C:P

A better, contemporary DXM to help connect our marketers to external channels.

The intuitive software, lack of IT intervention for changes to templates and configurations. Excellent professional services and support!

Sales organization is difficult to work with and doesn't always understand our needs. They also inconsistent in aligning to our requirements.

CrownPeak has provided our business users the ability to manage content, while IT has been able to concentrate on integrations that involve CP and other legacy system upgrades. The dependency on internal IT has been reduced by 95%.

The ability to quickly communicate to prospective and existing customers/distribution channels as well as test variations of pages. Ease of content management for transaction applications.

A constantly growing platform. The development staff continue to build new releases with requested features, providing an ever-evolving CMS growing as the industry desires.

Almost anything you would think you need is already rolled in or easy to integrate (Google Analytics!)

.NET template system is convenient when paired with the Visual Studio plugin.

Quite a bit of setup out of the box, not many templates available to fill the gaps.

Silverlight runs somewhat heavy on many systems.

Very flexible

Great web platform and CMS. Low difficulty in setup

multi-users use to review, comment on changes

long click through to navigate. asset library is not well placed to navigate. wysiwyg is not the best for non-html users.

For a mid-size company with limited IT support its a great product for marketing and other departments to make website content changes and create new pages without the need or ticketing for IT.

less reliable on IT to make website changes

Very robust system that provides high level of customization.

not much to dislike, it's a great CMS solution

Our global website is built on the crownpeak system and is being managed by their infrastructure.

it is very flexible , easy to perform the work and change the content. nice support provided by crown peak team.

i would like to see 24*5 support, rest of the thing are fine

good Content management system !

providing support to the team while they encounter some issue with CrownPeak .making changes to the website which are hosted in crown peak.

Works seamlessly alongside Lingotek to help our customers automate their translation process

Nothing as of yet - I'm new to Lingotek so have yet to experience/hear of any dislikes!

I'm too new to Lingotek (8 weeks in) to have any personal experience as of yet!

All the built in features for quality management, SEO, metadata, etc

Our current templates are a little clunky, but we're redesigning and moving to a new instance soon!

The possibilities are really open, so don't limit yourself to old ideas

We're making our customers happier and we're working with a system that allows us to really drive leads and convert

I like that it's easy to navigate through out the app

Better error logs would be nice and sometimes it's a bit slow

haven't seen any benefits yet.

A good SaaS platform allowing a seamless managed WCM.

Price hikes from CrownPeak

Product awareness

Not friendly when it comes to integration

If you have a strategy to build couple of enterprise websites CrownPeak is a good choice , if you have to integrate with back/front office apps it becomes a challenge

A robust web platform for couple of our web initiatives

The ability to open/edit multiple assets at a time.

The CMS is a bit a slow. Features ported from previous versions of the CMS aren't well documented.

Delivering custom websites quickly.

Enterprise-level content management and security.

Aside from the fact that it's based on ASP, not much.

More control over content creation and editing.

interactive... buzzing environment... varied... experience shows

very long talks (while very interesting) could be broken up

customer considerations from the start of the journey... not just a portion of it

SaaS model with automatic updates. Continual improvements. Great support team.

Older Silverlight based UI. Limited Access API functionality.

Check out the new V3 UI.

Rapid delivery of our health care industry IP to our clients.

Messaging around updates and save and preview

Not intuitive enough for discerning certain functions and in my mind unnecessarily complicated in terms of navigation

Secure website for providing marketing information to customers

Login procedure is simple, password recovery easy to execute.

Interface is dated and clunky. Location of supporting files is awkward, though this may just be our installation.

Large state government website management

Saves us time and money on content creation

Unfortunately doesn't beat hands-on, custom creations.

Allowing us to scale creation of content and pages while saving employee resources and time.

Easy to use

Very intuitive

versioning

search

At times its slow

dashboard can be better

scrolling should be made easy

Try it, you will love it!

Creating websites

its super fast

works for mobile sites

responsive sites

Ease of use with the product and the deployment process.

Mobile templates are not as customizable as we would like

Ease of use.

Website deployment process, helping streamline