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Squiz DXP Reviews & Product Details

Enterprise websites of the future are intelligent. Users no longer want high-effort browsing, they want predictive experiences that deliver tailored information and enable instant action. Squiz DXP empowers organizations to rapidly build, test and optimize websites – transforming static sites into intelligent experiences that meet user expectations and drive results. Here's how: 1. Give users answers, not results. Get your content and website AI-ready, with expert consultancy and conversational AI technology. 2. Deepen engagement by personalizing every user journey. Create and update content quickly to deliver engaging, personalized journeys. 3. Drive conversions by moving from browsing to action. Leverage data to optimize experiences that encourage self-service and successful task completion. 4. Manage scale to maximize your site’s ROI. Do more with less through intelligent automation, streamlined processes, and reusable assets. Explore the Squiz website to discover the core capabilities that make it possible: - Content Management - Digital Asset Management - AI Search - Data Management - Integrations - Component Service - API Suite - Visual Page Builder - Forms - Conversational AI - Personalization - Behavioral Analytics - Optimization - Delivery - Platform

Seller

Squiz

Discussions

Squiz DXP Community

Languages Supported

English

Product Description

Squiz DXP includes the core capabilities you need to build intelligent enterprise websites, fast. They can be interchanged with your tools of choice, without breaking any end-user experience. CONTENT MANAGEMENT: Manage multiple sites with large editorial teams with an enterprise Content Management System. DIGITAL ASSET MANAGEMENT: Store, manage and share digital assets through a centralized repository. SEARCH: Help users find accurate answers to their questions, fast. DATA MANAGEMENT: Manage structured data services across your organization. INTEGRATIONS: Quickly and securely connect to third party systems with low code. COMPONENT SERVICE: Create and manage digital design systems and web page elements. API SUITE: Build headless experiences and connect to external systems. VISUAL PAGE BUILDER: Build and edit web pages intuitively with a visual, no-code interface. FORMS: Build forms visually with drag-and-drop functionality for non-technical users. CONVERSATIONAL AI: Provide user support via natural-language conversations powered by AI. PERSONALIZATION: Enable personalized user experiences with a Customer Data Platform. BEHAVIORAL ANALYTICS: Analyse user behavior and improve content for conversion with A/B testing and journey mapping. OPTIMIZATION: Audit and optimize the technical aspects of your content, SEO, accessibility, and more. DELIVERY: Ensure everything published by the DXP is fast and secure. PLATFORM: A SaaS platform with dynamic scaling and automated upgrades.

Overview by

Mary-Clare Russell

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$

View More Pricing Information

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Squiz DXP Media

Squiz DXP Demo - Build and optimize webpages fast

Use our visual page builder and pre-built components to spin up a page in minutes. Then edit visually on the page and generate variants for A/B testing.

Squiz DXP Demo - Personalize every visit

Maximize user engagement by delivering tailored content to different segments of your audience.

Implement design systems and reuse content across sites with a library of pre-built components.

Squiz DXP Demo - Get AI-ready with content auditing tools

Assess and prepare your content with our Content AI-readiness Framework and support from expert consultants. Our AI-powered content auditing and conversational search tools will then help you to test responses to common FAQs and identify critical gaps.

Squiz DXP Demo - Answer user questions instantly with conversational AI search

Let your website visitors ask questions in their own words and get accurate, AI-generated answers based on content you control. Analytics help you understand what your users are searching for to improve your service and content.

Access all capabilities and drive your digital experiences from one platform.

G2 reviews are authentic and verified.

Here's how.

Gerald B.

Owner

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/1/2023

"The customer support is quick"

4.5/5

What do you like best about Squiz DXP?

The customer service crew is outstanding, constantly making sure my requirements are met and problems are resolved as soon as possible. The user experience is significantly improved by the search options' great degree of customizability and accuracy of their results. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

The ramp-up time for internal staff was longer than expected and there were a few issues with gaining access to customized features without incurring additional costs. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

12/7/2021

"Rough Onboarding Experience"

2/5

What do you like best about Squiz DXP?

If you need things out of the box, this will work. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

Onboarding, lift and shift of existing experience to Squiz was rocky at best. The Implementation team turned over 4 times before we got the product up and running. Not a lot of custom capability without paying more money and ramp up time for internal staff is long. Review collected by and hosted on G2.com.

Steve S.

Mid-Market (51-1000 emp.)

9/30/2020

"Solid tech, wrapped in stellar service"

5/5

What do you like best about Squiz DXP?

Very clean integration options, nicely segmented admin and tuning features, and remarkably flexible and responsive support options. Tremendous team behind both the technology and the relationship management. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

We haven't encountered any issues or problems to date; have been happy customers for 2+ years Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

We needed to replace the Google Search Appliance when Google ended that business. We needed a federated site search for a wide range of properties and domains with some fairly significant differences and sophisticated search features (configured faceting, custom UIs, custom thesaurus/term-mapping, etc.). Getting all of this in a single cloud-based solution has been a tremendous improvement both in back-end/content admin and in the end users' experiences. Review collected by and hosted on G2.com.

Amy C.

Digital Media Program Director

Internet

Mid-Market (51-1000 emp.)

11/4/2019

"Excellent customer service and knowledgeable employees"

5/5

What do you like best about Squiz DXP?

The customer service team is top-notch. They offer great advice and have a solid history with other client projects that allows us to make informed decisions on what we need for our own projects. The site search feature they implemented has improved usability for our site by a mile. Users comment on how much easier our site is to navigate with the new search feature. I personally have found the new site search feature has improved my ability to determine what content should be shown more prominently to our users and what content should be deleted. I am able to take the accessibility and QA insights to our users to fix issues in our content as well. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

The customization can be overwhelming but once you get the hang of it it's great. Review collected by and hosted on G2.com.

Recommendations to others considering Squiz DXP:

We shopped around and found Funnelback to be the most comprehensive and thorough of all site search vendors out there. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

Usability used to be a major issue for us but now the site search allows people to more easily navigate our site. We have over 7000 pages of information and the custom site search lets our clients find what they need faster...and on a phone! Review collected by and hosted on G2.com.

John D.

Content Strategist

Enterprise (> 1000 emp.)

11/5/2019

"Funnelback Works Well As A GSA Replacement"

4/5

What do you like best about Squiz DXP?

Ease of Best Bets, Curation Configuration. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

The faceted SERP results have not been that useful for us. Scoping facets to a given subdomain has proven difficult. A simple request to send us a list of current "subdomains crawled" went unanswered... We finally resolved the matter on our own, Review collected by and hosted on G2.com.

Recommendations to others considering Squiz DXP:

Do look at Funnelback... But, you might be wise to consider if shared hosting is the best way to go for you. This arrangement has limited some of our control over the software. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

FB does provide us with a good global search solution w/ nicely curated results. We were able to customize the look of Best Bets to match the remainder of our SERP page. We have used "Trends" to guide us when creating new curations. Review collected by and hosted on G2.com.

Verified User in E-Learning

Small-Business (50 or fewer emp.)

11/22/2019

"Fast, feature complete, and customisable"

4/5

What do you like best about Squiz DXP?

Very simple to get started with the basic features. Indexing was easy to setup, the templating system is familiar, and the Content Auditor is a very useful feature. The documentation is complete and extensive which is a joy for anyone setting this up. There are so many useful features included in Funnelback, and although we're only using a tiny subset right now, having useful and descriptive documentation means that we can explore more options once we have become familiar with the platform. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

The admin panel is a little confusing during first use, but I suspect this is just to my (current) unfamiliarity with it. With the number of features Funnelback has, I'm not sure if there is a better way of laying them out. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

We've been migrating a (very!) legacy search system to Funnelback, and so far it has been a painless task. The previous system didn't have any way of analysing results, so Funnelback is a huge improvement here. The Content Auditor is also an incredibly useful feature - we've found pages and content that could be improved that we didn't know about before. Review collected by and hosted on G2.com.

Duncan H.

Application Analyst Team Leader

Higher Education

Enterprise (> 1000 emp.)

11/8/2019

"Funnelback (direct) support and working with is great"

4.5/5

What do you like best about Squiz DXP?

The product just seems to work with minimal configuration. Being able to make changes to live content improving the user experience immediately. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

The difficulty in integrating with other systems. The admin interface needs some work it can be clunky/buggy. Would be useful if it gave hints and tips as you went/during creation of collections etc. Having to do some tasks via the command line. Would to see a useful message explaining why a crawl failed. Review collected by and hosted on G2.com.

Recommendations to others considering Squiz DXP:

Plan your content structure and think about your meta information for your sites/pages. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

A consistent experience, and a one stop search to find content you need wherever you are in whatever system. Compared to the google solution I can quickly and easily make changes. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

11/7/2019

"Funnelback has been excellent throughout the Enterprise Search life cycle."

5/5

What do you like best about Squiz DXP?

The Funnelback support team is fast to respond to requests that usually involve pointing us to appropriate customization settings or reporting tools. They have also been very responsive when we need configuration changes (we are in shared cloud hosting) or even in making suggestions for handling requests and answering inquiries that come from our content owners. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

What I dislike is more about the shared hosting than the product itself. There are some limitations as to when configuration changes can be made and re-crawls can be done. I know this is more about keeping us and the other clients from having performance issues. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

As part of the implementation of Funnelback we incorporated our social media data and employee directories into the search results. We are able to include our ITS Support and Service Catalog contents in the index via API calls that would otherwise not be available to our enterprise search. With the Funnelback implementation we have moved much closer toward a truly enterprise search. Review collected by and hosted on G2.com.

Travis W.

Web Developer

Mid-Market (51-1000 emp.)

11/5/2019

"Good high level accessibility tool to see overview of multiple sites / domains"

3.5/5

What do you like best about Squiz DXP?

The tool allows you to see how multiple different websites score on accessibility and easily allows you to see which pages are the worst offenders. You can breakdown each page individually and see the source code of the page so you know exactly where the issue is located. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

There is no way to filter out pages that you don't want to see for a specific session. We have some pages that show up in the tool multiple times and they will take up pages and pages with no real way to filter out/ignore pages we don't want to see. Also, sometimes the UI can be quirky especially the side accordion/menu when you're doing a view source of a page and trying to find errors of different types. Review collected by and hosted on G2.com.

Recommendations to others considering Squiz DXP:

If you're looking to get a high-level overview of multiple websites / sub domains then this is the right tool for you. We use it to see which domains and pages have egregious violations and start there. We're able to easily identify issues with our template that effect every page on the website. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

We're solving accessibility issues at MSU University Advancement, we can see which pages are the worst offenders and are able to see a notable improvement in the number of errors we have. It allows us to feel much more comfortable with the quality of our websites and solve hundreds of thousands of errors across our domains. Review collected by and hosted on G2.com.

Elizabeth B.

Internet Strategist

Mid-Market (51-1000 emp.)

11/5/2019

"Thrilled to have more control over search results"

4.5/5

What do you like best about Squiz DXP?

the customization of curations and best bets, as well as accessibiltiy auditing Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

Not knowing the system more technically, it's so involved and when we go to rebrand, I'd be a little nervous implementing our new look Review collected by and hosted on G2.com.