# Tray Reviews
**Vendor:** TRAY  
**Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos)  
**Total Reviews:** 1
## About Tray
The way that people order and pay is changing; we now live in an on-demand world. There are more ways to purchase than ever before and customers have new expectations. TRAY provides a comprehensive solution that enables service on demand for merchants. Our product suite includes self-order kiosks, a cloud-based point of sale, online ordering, mobile app ordering, third-party delivery integration, electronic waivers, ticketing, online bookings, and handheld devices, allowing guests to order what they want, how they want.




## Tray Reviews
  ### 1. Putting the POS in POS.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 03, 2022

**What do you like best about Tray?**

About nothing - their customer facing kiosk UI was "OK" when it worked.

**What do you dislike about Tray?**

Everything:

As likely one of the longest Tray user they have ever had – I thought writing a review on our experience with them from 2018 – 2022 would be pertinent. 

Originally the idea of self-ordering kiosks seemed awesome, and it had some perks. We chose to deploy 24 self ordering kiosks at our location all powered by CAT 6 Poe. This is the only reason we stayed with them as long as we did. There was significant investment into the technology solution – which since has been replaced by QR ordering (thank god). 
Tray by far has been the worst company I have ever dealt with from a customer and technical support stand point. I have a google drive folder dedicated to videos I would send Tray on the various technical issues we experienced through the years. Many still issues now, or ignored, or not even responded to.

In fact at one point I believe they didn’t have any form of technical support for approximately 6 months – no one to call or email – literally no one. Rumored this was when they about went out of business, which I think has been a few times. 

I have literally never found another company that is as unprofessional, lacking of support of any nature and as catastrophically bad at “business” as Tray. It is impressive how poorly they operate. This probably leads to why most companies that I know that adopted them early (like us) left that sinking ship far before we did. 

I actually thought for a minute when they announced their development team would be outsourced to India that would possibly help – because nothing ever got done or fixed. Surprisingly, or not, nothing changed. 

Based on my experience, I would recommend using pencil, paper, pens, an abacus, typewriter or likely any other POS on the planet before Tray.

**Recommendations to others considering Tray:**

Run away - run in the other direction. Use a type writer.

**What problems is Tray solving and how is that benefiting you?**

The desired problem to be solved was a POS that featured customer ordering kiosks. With Tray the realization was an extremely poorly ran company with crap technology.



- [View Tray pricing details and edition comparison](https://www.g2.com/products/tray/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+06%3A39%3A15+-0500&secure%5Bsession_id%5D=6fac27e9-2c13-491f-98f6-d4cb7e343001&secure%5Btoken%5D=abb9319336ef91f5f0a4c719a79a936f6a8b45f513c29e8614d2d99342286898&format=llm_user)

## Tray Features
**POS**
- Credit Card Payments
- Barcode Scanning
- Hardware Integration
- Price Adjustments
- Receipts

**Administration**
- Menu Building
- Inventory Management
- Employee Scheduling
- Accounting
- Reporting & Analytics
- Loyalty Management

**Payments**
- Credit Card Payments
- Partial Payments
- Split Payments
- Discounts
- Voided/Refunded Payments
- Tip Adjustments
- Offline Payments
- Multidevice Payment Acceptance
- Next Day Deposits

**Marketing**
- Loyalty Programs
- Email Marketing

**Meal Service**
- Payment Gateway
- Table Management
- Check Adjustment
- Kitchen Tickets
- Takeout & Delivery

**Employee Management**
- Employee Accounts
- Permissions
- Commission Tracking
- Tab Allocation
- Log/Shift Notes
- Staff Scheduling
- Floor Plans

**Administration**
- Inventory Management
- Employee Management
- Reporting
- E-commerce Integration

**Customer Management**
- Loyalty Membership
- Customer Profiles
- Credit Card Filing

**Inventory Management**
- Track Inventory
- Inventory Notifications
- Product Organization
- Multilocation Inventory Tracking

**Integrations**
- Accounting Integrations
- Inventory Management Integrations
- E-Commerce Integrations

**Analytics**
- Sales Tracking
- Guest Counts
- End of Day Reports

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