Nutshell Reviews & Product Details

Founded in 2010, Nutshell is an all-in-one sales, marketing and engagement platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software. If you're aiming to boost revenue, streamline your sales process, or craft engaging marketing messages, Nutshell could be the solution. Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price. In 2024, Nutshell introduced Nutshell Marketing and Nutshell Engagement. Nutshell Marketing helps businesses create compelling email campaigns and landing pages to drive audience engagement, while Nutshell Engagement connects you with leads and customers throughout the sales journey via web chat and text messaging. Nutshell also integrates with popular tools like Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers a mobile version, allowing sales reps to create, search, and edit contact information while in the field. Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability. Nutshell has been honored as a "Leader" in G2's Grid® Report for CRM every quarter since Fall 2020.

Product Website

Seller

Nutshell

Discussions

Nutshell Community

Languages Supported

English

Overview by

Andy Fowler (Building growth software at Nutshell)

Pricing

Pricing provided by Nutshell.

Sales Foundation

Starting at $13.00

1 user Per Month

View More Pricing Information

Nutshell Integrations

(83)

Verified by Nutshell

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Nutshell Media

Automate your sales process. Design and execute a sales process that reduces time-wasting tasks and helps your reps know what to do at every moment. Specify the actions and follow-ups that need to happen from initial qualification through final negotiations, and accurately measure the impact o...

Find every contact, customer and conversation. Nutshell is the most flexible CRM for sales reps, offering four ways to view and manage your pipeline. List view, Map view, Chart view and Board view (drag-and-drop) let you decide how to work your deals, save views and share with your team.

Report on your performance. Nutshell’s easy-to-use, customizable reports give you at-a-glance insight into your business, so you can measure performance and pinpoint areas for improvement. Download presentation-ready charts and view “snapshots” of your business at different points in time so y...

Automate your email outreach. Whether you need to contact one prospect or a long list of them, Nutshell’s email templates, personal email sequences, and marketing software integrations help you stay at the top of your buyers’ inboxes with a fraction of the effort.

Find every contact, customer, and conversation. Nutshell is your company’s central repository for customer knowledge. Store all your contact details, call notes, and email conversations in one place so everyone on your team can quickly access them.

Catch your buyers’ attention at every stage of the funnel with beautifully designed marketing emails. Nutshell Marketing seamlessly connects to your CRM data so you can target custom audiences in a snap and manage all your outreach out of a single tool.

Nutshell is the best B2B Next Action Selling CRM on the market. Start a free trial to find out why.

See how easy it is to build a Sales Pipeline with Sales Automation in Nutshell.

Nutshell syncs seamlessly with Google and Microsoft to make sharing emails and calendar events back and forth a breeze.

Improve your team's efficiency and outcomes with Nutshell's email automation features.

Learn about the exciting product updates from 2024 and unveil our plans for Q1 2025

Official Downloads

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Verified User in Airlines/Aviation

Small-Business (50 or fewer emp.)

10/19/2023

"Great Customer Service"

3.5/5

What do you like best about Nutshell?

Customer services is amazing, great to work with. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

Our company doesnt use it as much as we should, I think followup to companies that are underuzalizing it would be great. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/3/2023

"Great CRM Platform"

4/5

What do you like best about Nutshell?

It's a great platform for CRM + Marketing. I love how we're able to integrate our email marketing into it. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

I'm a bit confused on how to search tags? I wish it was easier to find. Review collected by and hosted on G2.com.

Verified User in Environmental Services

Mid-Market (51-1000 emp.)

8/3/2023

"Overall would recommend"

4.5/5

What do you like best about Nutshell?

It is easy to see the big pictures of new work happening at our company even though we are split into independent teams that dont always intersect in work. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

Sometimes the search function does not always pull up the lead that I am looking for, even though the info I enter matches the lead. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

6/13/2023

"A good tool to keep track of providers, meetings and things happening"

4/5

What do you like best about Nutshell?

Keeping track of providers, easy layout and quick understanding. Also the more or less new email feature is great. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

The search bar on the PC is tiny and a bit unhandy. Also the layout concerning leads is not ideal. Review collected by and hosted on G2.com.

Christine J.

Owner

Small-Business (50 or fewer emp.)

2/8/2023

"3 Years of research led us to Nutshell!"

5/5

What do you like best about Nutshell?

There are many things... the ability to customize the program to my customers' needs and the ability to get a human being on the phone to work directly with me, when needed. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

The few things that I felt were missing, that I shared with NS, they eventually added and/or fixed. They really listen to their customers and are always evolving and improving their products when needed. Review collected by and hosted on G2.com.

Response from Kevin Randolph of Nutshell

edit

Hi Christine! Thanks for taking the time to leave us a review. We're so glad we're able to help you grow your business and look forward to continuing to do so in the future!

Jeff B.

Web Designer / Sole Proprietor

Small-Business (50 or fewer emp.)

11/24/2022

"Works well for managing your customer database"

5/5

What do you like best about Nutshell?

Easy to use to manage your customer database. Allows you to keep notes on every contact with your customers. Allows you to connect Mailchimp, and other apps, to track which customers receive your marketing email. Whenever I want to know what has happened to a customer's account, I go to Nutshell, search for the customer, and then have all the data readily available. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

The email marketing is not as good as Mailchimp for the price charged. The email builder is subpar in comparison. They need to completely revamp the email marketing system or eliminate it. Review collected by and hosted on G2.com.

Carolyn R.

Small-Business (50 or fewer emp.)

2/9/2023

"Great, user-friendly and customer focussed"

5/5

What do you like best about Nutshell?

When I first started using Nutshell, I had a few questions and Nutshell answered promptly. The interface itself is super intuitive, which means that the initial learning curve is manageable. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

I haven't found downsides, it's way better and more user-friendly than the alternatives that I tried. Review collected by and hosted on G2.com.

Response from Kevin Randolph of Nutshell

edit

Thanks so much for reviewing Nutshell, Carolyn! We're thrilled you've had a great experience, and we look forward to continuing to help you keep your information organized and reach your goals!

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

8/3/2023

"Nutshell Review"

4.5/5

What do you like best about Nutshell?

East to navigate and the ability to filter to desired content. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

Could make follow up emails more user friendly by having templates Review collected by and hosted on G2.com.

Lisa B.

Small-Business (50 or fewer emp.)

8/3/2023

"Everything for all departments"

4/5

What do you like best about Nutshell?

TEMPLATES! I love that I can save templates and share them across my teams! Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

I wish I could archive contacts and not lose their information. Review collected by and hosted on G2.com.

Dean V.

Small-Business (50 or fewer emp.)

3/14/2023

"Straight forward CRM that is easy to learn"

4/5

What do you like best about Nutshell?

Very simple and straightforward user interface and features. Covers all the basics of a CRM without the complexities of other systems. Options available to do more complex functions. Pricing is fantastic for a small business Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

Nothing really. Very happy with the feature sets and capabilities. Review collected by and hosted on G2.com.