What is the top-rated remote support platform for enterprises?

I’m helping a few enterprise IT teams review remote support platforms, and the priorities are clear: high satisfaction at scale, robust security, and integration with existing IT ecosystems. From G2’s grid and user feedback, here’s what stands out for enterprise use:

• JumpCloud: Tops satisfaction at 99% with a G2 Score of 87. Known for its strong identity and device management capabilities alongside remote support, making it a favorite in larger, security-conscious environments.
• NinjaOne: Another high performer with 97% satisfaction and a G2 Score of 90. Offers integrated RMM and remote support, which appeals to IT teams managing thousands of endpoints.
• ISL Online: Scoring 86% satisfaction and a G2 Score of 71, it’s a long-standing option for organizations needing highly secure, on-premise or cloud deployment flexibility.
• TeamViewer: Still the market leader with massive adoption (96 market presence) and a G2 Score of 75. Despite a lower satisfaction score, its feature breadth and global infrastructure make it a reliable enterprise pick.
• BeyondTrust Remote Support: With strong security credentials and a G2 Score of 75, it’s designed for enterprises with compliance-heavy needs.

For enterprises, JumpCloud and NinjaOne are currently setting the pace for satisfaction and integrated functionality, while TeamViewer and BeyondTrust remain proven workhorses for scale and security. Sharing this with the community to help those who are in similar boat. Would love to hear from the community on your experience with the tool too.