Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Nutshell 
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Small-Business (79.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Starting at $13.00 1 user Per Month
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,753)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansNutshell
Star Rating
(1,423)4.3 out of 5
Market Segments
Small-Business (79.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $13.00 1 user Per Month
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in automation and customizable dashboards, which significantly enhance the efficiency of managing sales pipelines and customer relationships. Users appreciate how these features save time and provide real-time insights, making it easier to track inquiries and performance.
- Users say that Nutshell stands out for its simplicity and intuitive design, making it easy to navigate and organize important files. Reviewers highlight the platform's ability to build connections between companies and leads seamlessly, which simplifies the process of logging activities and managing the sales pipeline.
- According to verified reviews, Agentforce Sales has a much higher overall satisfaction score compared to Nutshell, indicating that users feel more positively about their experience with the platform. This is reflected in the feedback praising its powerful features and comprehensive support for sales teams.
- Reviewers mention that while Agentforce Sales offers robust features, some users find it challenging to set up and customize according to their specific workflows. In contrast, Nutshell's ease of setup is frequently praised, making it a more accessible option for small businesses looking for a straightforward CRM solution.
- Users highlight that Agentforce Sales provides excellent support and resources for onboarding, which helps teams quickly adapt to the platform. However, Nutshell also receives positive feedback for its customer support, with users appreciating the responsiveness and helpfulness of the support team.
- G2 reviewers note that while Agentforce Sales is favored by mid-market companies for its extensive features, Nutshell is particularly well-suited for small businesses, as it offers a more affordable entry-level price and a user-friendly interface that caters to less complex sales processes.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Nutshell
Sales Foundation
Starting at $13.00
1 user Per Month
An easy to use, flexible CRM that helps teams organize their contacts, leads, and conversations in order to grow.
- Unlimited storage, contacts & accounts
- Contact management and communication timelines
- Email and calendar sync
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Nutshell
Free Trial is available
Ratings
Meets Requirements
8.8
14,154
8.4
1,129
Ease of Use
8.2
18,149
8.7
1,229
Ease of Setup
7.8
9,086
8.5
660
Ease of Admin
7.9
4,492
8.7
523
Quality of Support
8.1
12,355
8.7
1,032
Has the product been a good partner in doing business?
8.4
4,457
8.8
516
Product Direction (% positive)
8.3
13,779
8.5
1,116
Features by Category
Sales Force Automation
8.8
9617
|
Verified
8.5
893
|
Verified
8.3
6401
|
Verified
Feature Not Available
8.7
9336
|
Verified
8.3
867
|
Verified
8.3
9552
|
Verified
8.1
880
|
Verified
8.0
7325
|
Verified
7.5
676
|
Verified
8.2
7625
|
Verified
8.1
728
|
Verified
8.0
6767
|
Verified
7.4
675
|
Verified
8.1
6667
|
Verified
7.3
585
8.3
7419
|
Verified
7.6
652
Marketing Automation
8.0
6680
|
Verified
7.7
671
|
Verified
8.1
7000
|
Verified
7.6
604
8.5
8132
|
Verified
8.4
816
|
Verified
7.9
5429
7.2
574
Customer Support
8.3
6835
|
Verified
7.9
637
8.1
6387
|
Verified
7.9
660
|
Verified
8.2
6792
|
Verified
8.0
690
|
Verified
8.0
5499
|
Verified
7.4
557
|
Verified
8.2
5989
|
Verified
7.8
577
|
Verified
Reporting & Analytics
8.5
9040
|
Verified
7.8
797
|
Verified
8.5
9201
|
Verified
8.2
858
|
Verified
8.2
7481
|
Verified
7.4
683
|
Verified
Mobile & Social
7.9
5628
|
Verified
7.2
552
|
Verified
7.8
5247
|
Verified
7.0
551
|
Verified
7.7
6106
|
Verified
7.1
649
|
Verified
Platform
8.5
3682
|
Verified
7.7
641
|
Verified
8.5
3689
|
Verified
7.9
613
|
Verified
8.6
3643
|
Verified
8.4
661
|
Verified
8.4
2904
|
Verified
7.2
483
|
Verified
8.5
3185
|
Verified
6.5
427
|
Verified
8.1
3206
|
Verified
7.2
502
8.7
3674
|
Verified
8.4
640
|
Verified
8.1
3032
7.3
482
|
Verified
Integration
8.5
2612
|
Verified
7.9
607
|
Verified
8.5
3104
|
Verified
7.5
541
|
Verified
8.5
2917
|
Verified
7.3
478
|
Verified
Generative AI
7.6
896
Feature Not Available
Agentic AI - CRM
8.0
288
7.6
41
8.0
253
7.5
39
8.3
269
7.2
40
8.1
238
7.2
40
8.1
242
7.1
40
8.2
263
7.2
39
8.2
259
7.2
40
Email Marketing
Not enough data
8.1
249
Not enough data
8.4
261
Not enough data
Feature Not Available
Not enough data
8.3
260
Not enough data
8.5
264
Not enough data
8.1
249
Not enough data
Feature Not Available
Not enough data
8.2
222
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
7.1
139
Not enough data
8.1
241
Generative AI
Not enough data
6.5
159
Not enough data
6.7
159
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.0
246
Not enough data
7.2
206
Not enough data
7.0
197
Not enough data
7.8
218
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
36
Not enough data
8.4
32
Not enough data
8.6
36
Not enough data
8.4
36
Not enough data
Analysis
8.3
29
Not enough data
8.5
36
Not enough data
8.4
32
Not enough data
8.4
31
Not enough data
Reporting
8.7
30
Not enough data
8.3
25
Not enough data
8.6
23
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
273
Not enough data
8.8
298
Not enough data
8.8
321
Not enough data
8.7
293
Not enough data
Organization
9.0
356
Not enough data
8.8
349
Not enough data
8.8
343
Not enough data
Performance Analysis
8.4
287
Not enough data
8.8
311
Not enough data
Sales Analysis
8.5
285
Not enough data
8.8
303
Not enough data
Generative AI
8.5
125
Not enough data
8.5
125
Not enough data
Agentic AI - AI Sales Assistant
9.2
32
Not enough data
9.2
31
Not enough data
9.0
28
Not enough data
9.1
27
Not enough data
9.3
28
Not enough data
9.1
28
Not enough data
9.3
30
Not enough data
Integrated Workflows
8.7
521
8.3
195
8.5
510
8.2
192
8.1
465
7.3
160
8.1
459
Feature Not Available
8.8
524
8.1
170
8.4
467
8.0
180
8.6
480
8.1
168
Repeatability and Reportability
8.4
481
Feature Not Available
8.7
500
8.2
173
8.7
497
8.2
168
8.3
481
7.4
151
7.8
414
Feature Not Available
AI and Automation
8.5
461
7.7
166
8.4
469
7.9
165
8.3
426
Feature Not Available
8.0
430
Feature Not Available
7.8
414
Feature Not Available
Generative AI
7.4
268
Feature Not Available
Agentic AI - Sales Engagement
8.3
87
6.8
12
8.5
88
7.5
12
8.6
86
7.2
12
8.4
87
7.2
13
8.3
87
7.5
12
8.2
87
7.7
13
8.5
87
7.4
12
Call Analytics
8.7
133
Not enough data
8.6
137
Not enough data
8.7
133
Not enough data
8.9
134
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
142
Not enough data
8.7
126
Not enough data
Not enough data
Not enough data
Generative AI
8.3
59
Not enough data
Agentic AI - Conversation Intelligence
8.8
14
Not enough data
9.2
15
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
8.8
14
Not enough data
8.8
15
Not enough data
9.1
15
Not enough data
Revenue Sourcing and Forecasting
8.7
66
Not enough data
8.6
69
Not enough data
8.9
69
Not enough data
8.5
63
Not enough data
8.5
66
Not enough data
8.4
58
Not enough data
8.2
58
Not enough data
CRM Data Enrichment
8.1
64
Not enough data
8.4
62
Not enough data
8.2
59
Not enough data
8.2
65
Not enough data
8.5
56
Not enough data
Account Management
8.3
63
Not enough data
8.1
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.7
56
Not enough data
8.4
56
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.1
22
Not enough data
8.4
23
Not enough data
8.4
21
Not enough data
8.2
21
Not enough data
8.3
23
Not enough data
Territory Mapping
8.8
32
Not enough data
8.6
30
Not enough data
8.5
30
Not enough data
Route Planning
9.0
29
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
Sales Performance Management
8.3
27
Not enough data
8.4
30
Not enough data
9.0
30
Not enough data
Presentation and Forms
8.1
26
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
Customization
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
41
Additional Functionality
Not enough data
8.6
43
Not enough data
6.8
35
Not enough data
8.5
42
Not enough data
6.6
33
Not enough data
8.0
40
Integrations
8.1
157
Not enough data
8.5
158
Not enough data
8.1
158
Not enough data
8.1
157
Not enough data
8.8
160
Not enough data
Branding & Customizatio
8.1
152
Not enough data
8.2
156
Not enough data
8.3
155
Not enough data
Automatic Rules & Configurations
8.4
156
Not enough data
8.3
156
Not enough data
8.0
158
Not enough data
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
34
Not enough data
Sales Performance Features - Sales Planning
8.5
173
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
169
Not enough data
8.7
171
Not enough data
8.8
166
Not enough data
8.2
162
Not enough data
Territory Management - Sales Planning
8.6
164
Not enough data
8.5
170
Not enough data
Quota & Capacity Management - Sales Planning
8.4
166
Not enough data
8.4
174
Not enough data
8.4
166
Not enough data
Agentic AI - Sales Planning
8.5
56
Not enough data
8.6
55
Not enough data
Agentic AI - Lead Scoring
8.0
57
Not enough data
8.3
56
Not enough data
8.0
57
Not enough data
8.2
58
Not enough data
Attribution
8.9
455
Not enough data
8.9
461
Not enough data
8.6
436
Not enough data
Discovery
8.9
465
Not enough data
8.6
455
Not enough data
8.6
432
Not enough data
Management
8.5
420
Not enough data
8.7
441
Not enough data
Platform
8.6
431
Not enough data
8.6
432
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.5
69
6.7
9
8.7
69
7.4
9
8.5
70
6.9
9
Incentives
8.2
433
6.8
94
8.4
496
6.6
98
8.0
430
6.5
94
8.6
508
7.6
99
Personalization
8.6
478
7.5
107
8.8
556
7.7
106
8.9
589
8.2
118
8.6
532
7.7
105
Administrative
8.7
559
7.7
109
8.5
522
7.5
103
8.4
503
7.3
97
Agentic AI - Email Tracking
8.2
62
7.9
12
8.4
60
8.2
11
8.4
60
8.3
11
8.3
62
8.5
11
8.4
61
8.2
11
8.3
60
8.5
11
8.4
63
8.5
11
Analytics
8.3
569
8.0
187
8.4
576
8.0
181
8.3
590
7.9
175
Customizations
8.7
623
8.4
185
8.5
592
8.3
192
8.6
625
8.3
192
8.4
570
8.0
176
8.4
598
8.4
190
Generative AI
7.5
289
Feature Not Available
Agentic AI - Sales Analytics
8.3
78
6.9
13
8.6
79
6.9
13
8.4
78
7.1
13
8.4
77
7.2
13
8.2
78
7.7
13
Data Sourcing
8.5
966
7.6
164
8.7
997
7.9
174
8.4
899
Feature Not Available
8.7
1028
8.5
184
8.6
959
8.2
170
Predictive Analytics
8.4
944
7.9
173
8.6
959
7.8
167
8.1
852
Feature Not Available
8.3
893
7.5
161
Sales Management
8.7
983
8.4
189
8.1
854
Feature Not Available
8.6
977
Feature Not Available
8.8
1046
8.5
197
Agentic AI - Outbound Call Tracking
8.6
38
Not enough data
8.6
39
Not enough data
Calling
8.5
185
Not enough data
8.4
176
Not enough data
8.7
185
Not enough data
8.7
183
Not enough data
8.6
44
Not enough data
Contacts
8.8
176
Not enough data
8.7
179
Not enough data
8.7
181
Not enough data
Insights
9.1
189
Not enough data
8.9
182
Not enough data
8.3
178
Not enough data
8.5
188
Not enough data
8.4
182
Not enough data
8.7
38
Not enough data
Agentic AI - Sales Coaching
9.0
20
Not enough data
8.9
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
Training
8.8
255
Not enough data
8.8
247
Not enough data
8.5
207
Not enough data
8.5
242
Not enough data
Feedback
8.8
236
Not enough data
8.6
232
Not enough data
8.6
213
Not enough data
8.6
200
Not enough data
8.8
225
Not enough data
8.9
226
Not enough data
8.7
198
Not enough data
Generative AI
7.6
70
Not enough data
Agentic AI - Sales Enablement
8.0
33
Not enough data
8.0
33
Not enough data
8.2
33
Not enough data
Content Management
8.3
351
Not enough data
8.1
342
Not enough data
8.2
328
Not enough data
8.5
318
Not enough data
8.3
335
Not enough data
Analytics
8.7
346
Not enough data
8.4
344
Not enough data
8.5
226
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.4
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
28
Not enough data
8.8
27
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
10.0
6
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Nutshell are categorized as Sales Engagement, Sales Analytics, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, AI Sales Assistant, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Outbound Call Tracking, Lead Scoring, and Revenue AI Platforms
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nutshell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Marketing and Advertising
8.0%
Computer Software
7.4%
Construction
5.3%
Information Technology and Services
4.9%
Financial Services
3.3%
Other
71.2%
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
I am unable to email from Nutshell. This started after my company did an upgrade. Also, How do I could get multiple bcc emails to show in their account? Or is they a way to use a distribution group list and have each email show up in members accounts? I may need help getting it set up.
2 Comments
KM
Hi Tina! Thanks so much for leaving this comment - unfortunately I don't have any of your personal contact information here on G2 Crowd, but I am happy to...Read more
What integration options have you found that work best for Nutshell?
2 Comments
KM
Hi Craig! Thanks for starting this discussion, I'm sorry we didn't see this until now and disappointed to hear you've had trouble integrating Nutshell with...Read more
How can I make my planning faster?
1 Comment
G2
Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
