Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Nutshell 
Featured Products
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Small-Business (79.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Starting at $13.00 1 user Per Month
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,490)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansNutshell
Star Rating
(1,411)4.3 out of 5
Market Segments
Small-Business (79.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $13.00 1 user Per Month
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Sales Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Nutshell. Users appreciate its robust features, such as customizable sales processes and advanced analytics, which help in managing customer records and generating reliable revenue forecasts.
- Users say that Salesforce Sales Cloud offers a more comprehensive set of tools for sales engagement and analytics, making it a preferred choice for mid-market companies. Reviewers highlight its ability to streamline day-to-day tasks, with one user noting, "Ticketing has never been this easy," showcasing its efficiency in handling complex workflows.
- According to verified reviews, Nutshell shines in its simplicity and ease of use, particularly for small businesses. Users appreciate its straightforward interface for tracking and managing leads, with one reviewer stating, "Nutshell simply gets the job done," emphasizing its effectiveness in meeting basic CRM needs without unnecessary complexity.
- Reviewers mention that while Nutshell is easy to set up and offers responsive customer support, it lacks the depth of features found in Salesforce Sales Cloud. Users have praised Nutshell's seamless call logging and transcription feature, which provides clarity in client interactions, but some feel it may not be sufficient for more complex sales environments.
- Users highlight that Salesforce Sales Cloud's implementation process can be more challenging, with some noting a steeper learning curve compared to Nutshell. However, the investment in time pays off as users report that the platform allows for extensive customization and integration capabilities, which are crucial for larger teams.
- G2 reviewers indicate that both platforms have strong customer support, but Nutshell's team is frequently praised for their responsiveness and positivity. Users have expressed satisfaction with the support they receive, particularly when utilizing broadcast tools for sales emails, making it a reliable option for those who prioritize customer service.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Nutshell
Sales Foundation
Starting at $13.00
1 user Per Month
An easy to use, flexible CRM that helps teams organize their contacts, leads, and conversations in order to grow.
- Unlimited storage, contacts & accounts
- Contact management and communication timelines
- Email and calendar sync
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Nutshell
Free Trial is available
Ratings
Meets Requirements
8.8
13,931
8.4
1,123
Ease of Use
8.2
17,919
8.7
1,221
Ease of Setup
7.8
8,871
8.5
655
Ease of Admin
7.9
4,476
8.7
523
Quality of Support
8.1
12,154
8.7
1,026
Has the product been a good partner in doing business?
8.4
4,439
8.8
516
Product Direction (% positive)
8.3
13,603
8.5
1,111
Features by Category
Sales Force Automation
8.8
9530
|
Verified
8.5
890
|
Verified
8.3
6401
|
Verified
Feature Not Available
8.7
9258
|
Verified
8.3
863
|
Verified
8.3
9489
|
Verified
8.1
879
|
Verified
8.0
7324
|
Verified
7.5
676
|
Verified
8.2
7617
|
Verified
8.1
728
|
Verified
8.0
6763
|
Verified
7.4
675
|
Verified
8.1
6663
|
Verified
7.3
584
8.3
7414
|
Verified
7.6
651
Marketing Automation
8.0
6675
|
Verified
7.7
671
|
Verified
8.1
6994
|
Verified
7.6
603
8.5
8061
|
Verified
8.4
814
|
Verified
7.9
5429
7.2
574
Customer Support
8.3
6829
|
Verified
7.9
637
8.1
6389
|
Verified
7.9
660
|
Verified
8.2
6789
|
Verified
8.0
690
|
Verified
8.0
5499
|
Verified
7.4
557
|
Verified
8.2
5993
|
Verified
7.8
577
|
Verified
Reporting & Analytics
8.5
8986
|
Verified
7.8
795
|
Verified
8.5
9157
|
Verified
8.2
857
|
Verified
8.2
7455
|
Verified
7.4
683
|
Verified
Mobile & Social
7.9
5622
|
Verified
7.2
552
|
Verified
7.8
5249
|
Verified
7.0
551
|
Verified
7.7
6103
|
Verified
7.1
649
|
Verified
Platform
8.5
3610
|
Verified
7.7
639
|
Verified
8.5
3613
|
Verified
7.9
611
|
Verified
8.6
3625
|
Verified
8.4
661
|
Verified
8.4
2897
|
Verified
7.2
483
|
Verified
8.5
3173
|
Verified
6.5
427
|
Verified
8.1
3190
|
Verified
7.2
501
8.7
3610
|
Verified
8.4
639
|
Verified
8.1
3027
7.3
482
|
Verified
Integration
8.5
2602
|
Verified
7.9
607
|
Verified
8.5
3068
|
Verified
7.5
541
|
Verified
8.5
2895
|
Verified
7.3
478
|
Verified
Generative AI
7.6
887
Feature Not Available
Agentic AI - CRM
7.8
248
7.6
42
7.9
246
7.5
40
8.2
247
7.2
41
8.0
240
7.3
41
8.0
238
7.2
41
8.0
241
7.3
40
8.1
243
7.2
41
Email Marketing
Not enough data
8.1
249
Not enough data
8.4
261
Not enough data
Feature Not Available
Not enough data
8.3
260
Not enough data
8.5
264
Not enough data
8.1
249
Not enough data
Feature Not Available
Not enough data
8.2
222
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
7.1
139
Not enough data
8.1
241
Generative AI
Not enough data
6.5
159
Not enough data
6.7
159
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.0
246
Not enough data
7.2
206
Not enough data
7.0
197
Not enough data
7.8
218
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.8
40
Not enough data
8.5
36
Not enough data
8.6
40
Not enough data
8.5
40
Not enough data
Analysis
8.4
33
Not enough data
8.5
39
Not enough data
8.5
36
Not enough data
8.5
35
Not enough data
Reporting
8.7
34
Not enough data
8.5
29
Not enough data
8.8
27
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
273
Not enough data
8.8
296
Not enough data
8.8
316
Not enough data
8.6
291
Not enough data
Organization
9.0
353
Not enough data
8.8
344
Not enough data
8.8
339
Not enough data
Performance Analysis
8.4
285
Not enough data
8.8
307
Not enough data
Sales Analysis
8.4
284
Not enough data
8.8
301
Not enough data
Generative AI
8.5
126
Not enough data
8.4
126
Not enough data
Agentic AI - AI Sales Assistant
9.2
28
Not enough data
9.1
28
Not enough data
8.9
27
Not enough data
9.0
26
Not enough data
9.3
28
Not enough data
9.1
27
Not enough data
9.3
28
Not enough data
Integrated Workflows
8.7
522
8.3
195
8.5
515
8.2
192
8.1
469
7.3
160
8.1
464
Feature Not Available
8.8
526
8.1
170
8.4
472
8.0
180
8.6
484
8.1
168
Repeatability and Reportability
8.4
486
Feature Not Available
8.7
504
8.2
173
8.7
501
8.2
168
8.3
486
7.4
151
7.8
418
Feature Not Available
AI and Automation
8.5
465
7.7
165
8.4
473
7.9
164
8.3
429
Feature Not Available
8.0
433
Feature Not Available
7.8
415
Feature Not Available
Generative AI
7.4
270
Feature Not Available
Agentic AI - Sales Engagement
8.3
89
6.8
12
8.5
90
7.5
12
8.6
87
7.2
12
8.4
90
7.2
13
8.3
89
7.5
12
8.2
90
7.7
13
8.5
90
7.4
12
Call Analytics
8.7
131
Not enough data
8.5
135
Not enough data
8.7
131
Not enough data
8.9
132
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
141
Not enough data
8.6
125
Not enough data
Not enough data
Not enough data
Generative AI
8.2
58
Not enough data
Agentic AI - Conversation Intelligence
8.6
12
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
9.0
13
Not enough data
Revenue Sourcing and Forecasting
8.6
65
Not enough data
8.5
66
Not enough data
8.8
66
Not enough data
8.5
63
Not enough data
8.4
63
Not enough data
8.3
57
Not enough data
8.2
58
Not enough data
CRM Data Enrichment
8.1
63
Not enough data
8.4
61
Not enough data
8.2
59
Not enough data
8.0
62
Not enough data
8.5
56
Not enough data
Account Management
8.2
63
Not enough data
8.0
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.6
55
Not enough data
8.4
56
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.8
20
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
8.1
20
Not enough data
8.0
20
Not enough data
Territory Mapping
8.8
37
Not enough data
8.7
35
Not enough data
8.5
35
Not enough data
Route Planning
9.0
34
Not enough data
9.1
36
Not enough data
9.2
37
Not enough data
Sales Performance Management
8.4
32
Not enough data
8.5
35
Not enough data
9.1
35
Not enough data
Presentation and Forms
8.1
31
Not enough data
8.4
34
Not enough data
8.6
34
Not enough data
Customization
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
41
Additional Functionality
Not enough data
8.6
43
Not enough data
6.8
35
Not enough data
8.5
42
Not enough data
6.6
33
Not enough data
8.0
40
Integrations
8.1
155
Not enough data
8.5
156
Not enough data
8.1
155
Not enough data
8.1
154
Not enough data
8.8
157
Not enough data
Branding & Customizatio
8.1
150
Not enough data
8.2
153
Not enough data
8.3
153
Not enough data
Automatic Rules & Configurations
8.4
154
Not enough data
8.3
154
Not enough data
8.0
155
Not enough data
Agentic AI - Business Scheduling
8.3
32
Not enough data
8.4
34
Not enough data
Sales Performance Features - Sales Planning
8.4
174
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
167
Not enough data
8.2
164
Not enough data
Territory Management - Sales Planning
8.6
166
Not enough data
8.5
171
Not enough data
Quota & Capacity Management - Sales Planning
8.4
168
Not enough data
8.4
175
Not enough data
8.4
168
Not enough data
Agentic AI - Sales Planning
8.5
57
Not enough data
8.5
56
Not enough data
Agentic AI - Lead Scoring
7.8
55
Not enough data
8.2
54
Not enough data
7.9
56
Not enough data
8.0
56
Not enough data
Attribution
8.9
452
Not enough data
8.9
456
Not enough data
8.6
435
Not enough data
Discovery
8.9
460
Not enough data
8.6
453
Not enough data
8.6
433
Not enough data
Management
8.5
421
Not enough data
8.6
442
Not enough data
Platform
8.6
432
Not enough data
8.6
432
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.5
75
6.7
9
8.6
74
7.4
9
8.5
76
6.9
9
Incentives
8.2
439
6.8
94
8.4
503
6.6
98
8.0
436
6.5
94
8.6
514
7.6
99
Personalization
8.6
485
7.5
107
8.8
561
7.7
106
8.9
594
8.2
118
8.6
536
7.7
105
Administrative
8.7
565
7.7
109
8.5
528
7.5
103
8.4
509
7.3
97
Agentic AI - Email Tracking
8.1
62
7.9
12
8.4
60
8.2
11
8.4
60
8.3
11
8.2
61
8.5
11
8.4
61
8.2
11
8.3
60
8.5
11
8.3
63
8.5
11
Analytics
8.3
567
8.0
187
8.4
576
8.0
181
8.3
590
7.9
175
Customizations
8.7
621
8.4
185
8.5
591
8.3
192
8.6
624
8.3
192
8.4
569
8.0
176
8.4
596
8.4
190
Generative AI
7.5
290
Feature Not Available
Agentic AI - Sales Analytics
8.3
80
6.9
13
8.6
79
6.9
13
8.3
79
7.1
13
8.3
79
7.2
13
8.3
79
7.7
13
Data Sourcing
8.5
967
7.6
163
8.7
998
7.9
173
8.3
901
Feature Not Available
8.7
1030
8.5
184
8.6
961
8.2
170
Predictive Analytics
8.4
946
7.9
172
8.6
960
7.8
167
8.1
855
Feature Not Available
8.3
895
7.5
161
Sales Management
8.7
984
8.4
189
8.1
858
Feature Not Available
8.6
981
Feature Not Available
8.8
1051
8.5
197
Agentic AI - Outbound Call Tracking
8.6
39
Not enough data
8.6
40
Not enough data
Calling
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
184
Not enough data
8.8
44
Not enough data
Contacts
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Not enough data
Insights
9.1
189
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.7
39
Not enough data
Agentic AI - Sales Coaching
9.0
21
Not enough data
9.0
21
Not enough data
9.2
22
Not enough data
9.2
22
Not enough data
Training
8.8
258
Not enough data
8.8
250
Not enough data
8.5
209
Not enough data
8.5
244
Not enough data
Feedback
8.8
239
Not enough data
8.6
234
Not enough data
8.6
215
Not enough data
8.6
202
Not enough data
8.8
226
Not enough data
8.9
229
Not enough data
8.7
200
Not enough data
Generative AI
7.6
72
Not enough data
Agentic AI - Sales Enablement
8.0
34
Not enough data
8.0
33
Not enough data
8.2
34
Not enough data
Content Management
8.3
353
Not enough data
8.1
344
Not enough data
8.2
330
Not enough data
8.5
319
Not enough data
8.3
337
Not enough data
Analytics
8.7
346
Not enough data
8.4
344
Not enough data
8.4
225
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.3
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
29
Not enough data
8.8
28
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Nutshell are categorized as Sales Engagement, Sales Analytics, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, AI Sales Assistant, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Outbound Call Tracking, Lead Scoring, and Revenue AI Platforms
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nutshell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.6%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Marketing and Advertising
7.9%
Computer Software
7.5%
Construction
5.3%
Information Technology and Services
4.9%
Financial Services
3.3%
Other
71.1%
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
I am unable to email from Nutshell. This started after my company did an upgrade. Also, How do I could get multiple bcc emails to show in their account? Or is they a way to use a distribution group list and have each email show up in members accounts? I may need help getting it set up.
2 Comments
AR
Call the Help Desk; they typically answer earlier in the day or call you back the same day. There is no BCC availability that I am aware of.Read more
What integration options have you found that work best for Nutshell?
2 Comments
AB
I love fireflies.ai but it requires API or zapier
Google workplaces has a great chrome extension for gmail which has caught a lot more for input f...Read more
Is there a limit to the number of contacts that I can add to Nutshell?
1 Comment
Official Response from Nutshell
No. All Nutshell subscriptions include unlimited contacts and data storage.Read more
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