# Agentforce Sales (formerly Salesforce Sales Cloud) vs Nutshell Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Nutshell. Users appreciate its intuitive features, such as the drag-and-drop dashboard that allows for customizable opportunity views, making it easier to manage sales pipelines effectively.
- **Users say** that Nutshell offers a user-friendly interface that simplifies contact management and sales pipeline organization. Reviewers highlight its ability to segment and email audiences easily, which enhances communication with clients, although it may not match the advanced capabilities of Agentforce Sales.
- **According to verified reviews** , Agentforce Sales shines in its implementation process, with many users noting the ease of setup and quick onboarding. This is a stark contrast to Nutshell, where some users have mentioned challenges in adapting the software to their specific workflows.
- **Reviewers mention** that while Nutshell provides reliable performance and a simple layout, it lacks some of the advanced analytics and automation features that Agentforce Sales offers. Users of Agentforce Sales appreciate its robust sales analytics capabilities, which help in making data-driven decisions.
- **G2 reviewers highlight** the quality of support provided by Nutshell, with many users praising its responsive customer service. However, Agentforce Sales still maintains a competitive edge in support quality, with users noting its comprehensive resources and assistance options.
- **Users report** that Agentforce Sales is particularly beneficial for mid-market companies, while Nutshell is favored by small businesses. This distinction is important for potential buyers to consider based on their company size and specific needs, as each product caters to different market segments effectively.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 25,835 | 1,434 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (78.9% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Starting at $13.00 1 user Per Month | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (3657 reviews)
- Features (3166 reviews)

Cons:
- Learning Curve (1830 reviews)
- Limitations (1412 reviews)

### Nutshell

Pros:
- Ease of Use (379 reviews)
- Helpful (207 reviews)

Cons:
- Missing Features (172 reviews)
- Limited Features (117 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14206 reviews) | 8.4 (1138 reviews) | 
  | **Ease of Use** | 8.2 (18220 reviews) | 8.7 (1238 reviews) | 
  | **Ease of Setup** | 7.8 (9154 reviews) | 8.5 (669 reviews) | 
  | **Ease of Admin** | 7.9 (4498 reviews) | 8.7 (524 reviews) | 
  | **Quality of Support** | 8.1 (12406 reviews) | 8.7 (1041 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4465 reviews) | 8.8 (517 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13825 reviews) | 8.5 (1125 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Nutshell

#### Entry-Level Pricing

Plan: Sales Foundation

Price: Starting at $13.00 1 user Per Month

Description: An easy to use, flexible CRM that helps teams organize their contacts, leads, and conversations in order to grow.

Key Features:
- Unlimited storage, contacts & accounts
- Contact management and communication timelines
- Email and calendar sync

[Browse all 8 editions](https://www.g2.com/products/nutshell/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11195 |
| **Nutshell** | 7.6/10 | 1008 |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9641 reviews) ✓ Verified | 8.5 (899 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6402 reviews) ✓ Verified | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9370 reviews) ✓ Verified | 8.3 (871 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (9566 reviews) ✓ Verified | 8.1 (883 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.0 (7327 reviews) ✓ Verified | 7.5 (676 reviews) ✓ Verified | 
| **Desktop Integration** | 8.2 (7632 reviews) ✓ Verified | 8.1 (729 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.0 (6766 reviews) ✓ Verified | 7.4 (676 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (6669 reviews) ✓ Verified | 7.3 (585 reviews) | 
| **Customer Contract Management** | 8.3 (7420 reviews) ✓ Verified | 7.6 (653 reviews) | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Email Marketing** | 8.0 (6681 reviews) ✓ Verified | 7.7 (675 reviews) ✓ Verified | 
| **Campaign Management** | 8.1 (7001 reviews) ✓ Verified | 7.6 (607 reviews) | 
| **Lead Management** | 8.5 (8151 reviews) ✓ Verified | 8.4 (819 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.9 (5429 reviews) | 7.2 (576 reviews) | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Case Management** | 8.3 (6840 reviews) ✓ Verified | 7.9 (639 reviews) | 
| **Customer Support Portal** | 8.1 (6387 reviews) ✓ Verified | 7.9 (661 reviews) ✓ Verified | 
| **Knowledge Base** | 8.2 (6792 reviews) ✓ Verified | 8.0 (691 reviews) ✓ Verified | 
| **Call Center Features** | 8.0 (5498 reviews) ✓ Verified | 7.4 (558 reviews) ✓ Verified | 
| **Support Analytics** | 8.2 (5988 reviews) ✓ Verified | 7.8 (578 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Reporting** | 8.5 (9060 reviews) ✓ Verified | 7.8 (798 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (9220 reviews) ✓ Verified | 8.2 (859 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (7487 reviews) ✓ Verified | 7.4 (684 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5633 reviews) ✓ Verified | 7.2 (553 reviews) ✓ Verified | 
| **Social Network Integration** | 7.8 (5246 reviews) ✓ Verified | 7.0 (552 reviews) ✓ Verified | 
| **Mobile User Support** | 7.7 (6112 reviews) ✓ Verified | 7.1 (650 reviews) ✓ Verified | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Customization** | 8.5 (3706 reviews) ✓ Verified | 7.7 (644 reviews) ✓ Verified | 
| **Workflow Capability** | 8.5 (3711 reviews) ✓ Verified | 7.9 (615 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (3649 reviews) ✓ Verified | 8.4 (663 reviews) ✓ Verified | 
| **Internationalization** | 8.4 (2905 reviews) ✓ Verified | 7.2 (484 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.5 (3188 reviews) ✓ Verified | 6.5 (427 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.1 (3205 reviews) ✓ Verified | 7.2 (503 reviews) | 
| **Performance and Reliability** | 8.7 (3695 reviews) ✓ Verified | 8.4 (642 reviews) ✓ Verified | 
| **Output Document Generation** | 8.1 (3032 reviews) | 7.3 (483 reviews) ✓ Verified | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2616 reviews) ✓ Verified | 7.9 (608 reviews) ✓ Verified | 
| **Integration APIs** | 8.5 (3114 reviews) ✓ Verified | 7.5 (543 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (2922 reviews) ✓ Verified | 7.3 (480 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **AI Text Generation** | 7.6 (904 reviews) | Feature Not Available | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (303 reviews) | 7.6 (42 reviews) | 
| **Multi-step Planning** | 8.0 (254 reviews) | 7.6 (40 reviews) | 
| **Cross-system Integration** | 8.3 (280 reviews) | 7.2 (41 reviews) | 
| **Adaptive Learning** | 8.1 (238 reviews) | 7.2 (41 reviews) | 
| **Natural Language Interaction** | 8.1 (243 reviews) | 7.2 (41 reviews) | 
| **Proactive Assistance** | 8.3 (269 reviews) | 7.2 (40 reviews) | 
| **Decision Making** | 8.3 (267 reviews) | 7.2 (41 reviews) | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Nutshell** | 8.3/10 | 320 |

#### Email Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Email and Mobile Preview** | Not enough data | 8.1 (250 reviews) | 
| **Manage Email Lists** | Not enough data | 8.4 (262 reviews) | 
| **High-Volume Sending** | Not enough data | Feature Not Available | 
| **Building and Personalizing Emails** | Not enough data | 8.3 (261 reviews) | 
| **Sending Outbound Emails** | Not enough data | 8.5 (265 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.1 (250 reviews) | 
| **Automated Email Responses** | Not enough data | Feature Not Available | 
| **Multi-user Account** | Not enough data | 8.2 (223 reviews) | 
| **Surveys** | Not enough data | Feature Not Available | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **A/B Testing** | Not enough data | 7.1 (140 reviews) | 
| **Basic Reporting** | Not enough data | 8.1 (242 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.5 (160 reviews) | 
| **AI Text Summarization** | Not enough data | 6.7 (160 reviews) | 

#### Agentic AI - Email Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.0 (247 reviews) | 
| **Integration APIs** | Not enough data | 7.2 (207 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 7.0 (198 reviews) | 
| **CRM Integration** | Not enough data | 7.8 (219 reviews) | 
| **Social Media Integration** | Not enough data | Feature Not Available | 
| **E-Commerce Integration** | Not enough data | Feature Not Available | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Nutshell** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Nutshell** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Nutshell** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |
| **Nutshell** | N/A | N/A |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (272 reviews) | Not enough data | 
| **Lead Qualification** | 8.8 (297 reviews) | Not enough data | 
| **Lead Follow-up** | 8.8 (320 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (292 reviews) | Not enough data | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | Not enough data | 
| **Data Entry** | 8.8 (348 reviews) | Not enough data | 
| **Integrations / APIs** | 8.8 (343 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Coaching ** | 8.4 (286 reviews) | Not enough data | 
| **Peformance Tracking** | 8.8 (310 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (284 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.8 (302 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **AI Text Generation** | 8.4 (125 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (124 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 9.1 (27 reviews) | Not enough data | 
| **Decision Making** | 9.3 (29 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 619 |
| **Nutshell** | 7.7/10 | 213 |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Task Management** | 8.7 (520 reviews) | 8.3 (196 reviews) | 
| **Email Tracking/Automation** | 8.5 (509 reviews) | 8.2 (193 reviews) | 
| **Calls and Voice** | 8.1 (464 reviews) | 7.3 (161 reviews) | 
| **Other Outreach Options ** | 8.1 (458 reviews) | Feature Not Available | 
| **CRM Integration** | 8.8 (523 reviews) | 8.1 (171 reviews) | 
| **Calendar** | 8.4 (466 reviews) | 8.0 (181 reviews) | 
| **Shared Records** | 8.6 (479 reviews) | 8.1 (169 reviews) | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Content Management** | 8.4 (481 reviews) | Feature Not Available | 
| **Workflow Management** | 8.7 (500 reviews) | 8.3 (174 reviews) | 
| **Workflow Performance** | 8.7 (497 reviews) | 8.2 (169 reviews) | 
| **Sales Coaching and Insights** | 8.3 (480 reviews) | 7.4 (151 reviews) | 
| **Gamification** | 7.8 (413 reviews) | Feature Not Available | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | 7.7 (167 reviews) | 
| **Lead Scoring** | 8.4 (469 reviews) | 7.9 (166 reviews) | 
| **Best Time of Day Scheduling** | 8.3 (425 reviews) | Feature Not Available | 
| **Buyer Intelligence** | 8.0 (429 reviews) | Feature Not Available | 
| **Machine Learning** | 7.8 (414 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **AI Text Generation** | 7.4 (267 reviews) | Feature Not Available | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (86 reviews) | 6.9 (13 reviews) | 
| **Multi-step Planning** | 8.4 (87 reviews) | 7.7 (13 reviews) | 
| **Cross-system Integration** | 8.6 (85 reviews) | 7.3 (13 reviews) | 
| **Adaptive Learning** | 8.4 (86 reviews) | 7.3 (14 reviews) | 
| **Natural Language Interaction** | 8.3 (86 reviews) | 7.6 (13 reviews) | 
| **Proactive Assistance** | 8.2 (86 reviews) | 7.7 (14 reviews) | 
| **Decision Making** | 8.5 (86 reviews) | 7.4 (13 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |
| **Nutshell** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Call Recording** | 8.7 (132 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (136 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (132 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (133 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Customer Scoring** | 8.7 (141 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (125 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **AI Text Summarization** | 8.3 (59 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (14 reviews) | Not enough data | 
| **Decision Making** | 9.0 (14 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 84 |
| **Nutshell** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (69 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (69 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (67 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (58 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | Not enough data | 
| **Email Activity Capture** | 8.4 (62 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (59 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (65 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (56 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | Not enough data | 
| **Account optimization** | 8.1 (63 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (60 reviews) | Not enough data | 
| **Rep Performance** | 8.2 (59 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (56 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | 
| **Decision Making** | 8.3 (23 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Nutshell** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Nutshell** | 8.0/10 | 48 |

#### Customization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.3 (45 reviews) | 
| **Conditional Logic** | Not enough data | Feature Not Available | 
| **Multi-page Forms** | Not enough data | Feature Not Available | 
| **Design** | Not enough data | 8.7 (42 reviews) | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.6 (44 reviews) | 
| **Offline Capability** | Not enough data | 6.8 (36 reviews) | 
| **Notifications** | Not enough data | 8.6 (43 reviews) | 
| **Payments** | Not enough data | 6.7 (34 reviews) | 
| **Mobile Forms** | Not enough data | 8.0 (41 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 181 |
| **Nutshell** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **MS Teams Integration** | 8.1 (158 reviews) | Not enough data | 
| **Email Integration** | 8.6 (160 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (159 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (158 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (161 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Custom Booking Page** | 8.1 (153 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (157 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (156 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Set Working Hours** | 8.4 (157 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (157 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (159 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (34 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (35 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 197 |
| **Nutshell** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Account Scoring** | 8.5 (172 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (161 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (166 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (168 reviews) | Not enough data | 
| **Sales Forecasting** | 8.6 (170 reviews) | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (161 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Territory Management** | 8.6 (163 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (169 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Quota Management** | 8.4 (165 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (173 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (55 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (54 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 515 |
| **Nutshell** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (55 reviews) | Not enough data | 
| **Decision Making** | 8.1 (56 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Lead Opportunity** | 8.9 (454 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (460 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (434 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Lead Management** | 8.9 (464 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (453 reviews) | Not enough data | 
| **Lead Context** | 8.6 (431 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Conversion Viability** | 8.5 (418 reviews) | Not enough data | 
| **Workflow** | 8.7 (440 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Data Synchronization** | 8.6 (430 reviews) | Not enough data | 
| **Analysis** | 8.6 (431 reviews) | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Nutshell** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 |
| **Nutshell** | 7.3/10 | 122 |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (67 reviews) | 6.7 (9 reviews) | 
| **Natural Language Interaction** | 8.7 (67 reviews) | 7.4 (9 reviews) | 
| **Proactive Assistance** | 8.5 (68 reviews) | 6.9 (9 reviews) | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Badges** | 8.2 (431 reviews) | 6.8 (94 reviews) | 
| **Triggers** | 8.4 (494 reviews) | 6.6 (98 reviews) | 
| **Commission Calculator** | 8.0 (428 reviews) | 6.5 (94 reviews) | 
| **Leaderboards** | 8.6 (506 reviews) | 7.6 (99 reviews) | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Profiles** | 8.6 (476 reviews) | 7.5 (107 reviews) | 
| **Custom Reports** | 8.8 (554 reviews) | 7.7 (106 reviews) | 
| **Dashboards** | 8.9 (587 reviews) | 8.2 (118 reviews) | 
| **Goal Setting** | 8.6 (530 reviews) | 7.7 (105 reviews) | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | 7.7 (109 reviews) | 
| **Employee Structure** | 8.5 (521 reviews) | 7.5 (103 reviews) | 
| **Behavior Monitoring** | 8.4 (501 reviews) | 7.3 (97 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Nutshell** | 8.2/10 | 207 |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (61 reviews) | 7.9 (12 reviews) | 
| **Multi-step Planning** | 8.4 (59 reviews) | 8.2 (11 reviews) | 
| **Cross-system Integration** | 8.4 (59 reviews) | 8.3 (11 reviews) | 
| **Adaptive Learning** | 8.3 (61 reviews) | 8.5 (11 reviews) | 
| **Natural Language Interaction** | 8.4 (60 reviews) | 8.2 (11 reviews) | 
| **Proactive Assistance** | 8.3 (59 reviews) | 8.5 (11 reviews) | 
| **Decision Making** | 8.4 (62 reviews) | 8.5 (11 reviews) | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Open Rates** | 8.3 (568 reviews) | 8.0 (187 reviews) | 
| **Link Activity** | 8.4 (575 reviews) | 8.0 (181 reviews) | 
| **Attachment Activity** | 8.3 (589 reviews) | 7.9 (175 reviews) | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Email Platform Integration** | 8.7 (622 reviews) | 8.4 (185 reviews) | 
| **Email Scheduling** | 8.5 (591 reviews) | 8.3 (192 reviews) | 
| **Notifications** | 8.5 (624 reviews) | 8.3 (192 reviews) | 
| **Email Categorization** | 8.4 (569 reviews) | 8.0 (176 reviews) | 
| **Templates** | 8.4 (597 reviews) | 8.4 (190 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **AI Text Generation** | 7.5 (288 reviews) | Feature Not Available | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 |
| **Nutshell** | 7.7/10 | 217 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (76 reviews) | 7.0 (14 reviews) | 
| **Cross-system Integration** | 8.6 (77 reviews) | 7.0 (14 reviews) | 
| **Adaptive Learning** | 8.4 (76 reviews) | 7.1 (14 reviews) | 
| **Natural Language Interaction** | 8.3 (75 reviews) | 7.3 (14 reviews) | 
| **Proactive Assistance** | 8.3 (76 reviews) | 7.7 (14 reviews) | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Data Sourcing** | 8.5 (965 reviews) | 7.6 (165 reviews) | 
| **Exporting & Sharing Data** | 8.7 (995 reviews) | 8.0 (175 reviews) | 
| **Multi-Device Data Visualization** | 8.3 (897 reviews) | Feature Not Available | 
| **Interactive Dashboards** | 8.7 (1026 reviews) | 8.5 (185 reviews) | 
| **Data Segmentation** | 8.6 (957 reviews) | 8.2 (171 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Lead Scoring** | 8.4 (943 reviews) | 7.9 (174 reviews) | 
| **Opportunity Scoring** | 8.6 (957 reviews) | 7.8 (168 reviews) | 
| **Risk Analysis** | 8.1 (850 reviews) | Feature Not Available | 
| **Live Forecasting** | 8.3 (891 reviews) | 7.5 (162 reviews) | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (981 reviews) | 8.4 (190 reviews) | 
| **Sales Gamification** | 8.1 (852 reviews) | Feature Not Available | 
| **Account-Based Analytics** | 8.6 (975 reviews) | Feature Not Available | 
| **Activity Tracking** | 8.8 (1044 reviews) | 8.5 (198 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Nutshell** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Nutshell** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Nutshell** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Nutshell** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (5):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (12):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Nutshell (3):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Email Marketing Software](https://www.g2.com/categories/email-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Nutshell | 
|---|---|---|
| **Small-Business** | 20.6% | 78.9% | 
| **Mid-Market** | 46.0% | 18.6% | 
| **Enterprise** | 33.4% | 2.5% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Nutshell

- **Marketing and Advertising:** 7.9%
- **Computer Software:** 7.4%
- **Construction:** 5.3%
- **Information Technology and Services:** 4.8%
- **Financial Services:** 3.3%
- **Wholesale:** 2.8%
- **Non-Profit Organization Management:** 2.8%
- **Manufacturing:** 2.6%
- **Real Estate:** 2.2%
- **Consulting:** 2.1%
- **Other:** 58.7%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5607 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9673 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6672 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)

### Alternatives to Nutshell

- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (367 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Nutshell

- Title: [I am unable to email from Nutshell. This started after my company did an upgrade. Also, How do I could get multiple bcc emails to show in their account? Or is they a way to use a distribution group list and have each email show up in members accounts?  I may need help getting it set up.](https://www.g2.com/discussions/i-am-unable-to-email-from-nutshell-this-started-after-my-company-did-an-upgrade-also-how-do-i-could-get-multiple-bcc-emails-to-show-in-their-account-or-is-they-a-way-to-use-a-distribution-group-list-and-have-each-email-show-up-in-members-accounts-i-may-ne) — 2 comments, 1 upvote
  > **Top comment:** "Hi Tina! Thanks so much for leaving this comment - unfortunately I don't have any of your personal contact information here on G2 Crowd, but I am happy to..."
- Title: [What integration options have you found that work best for Nutshell?](https://www.g2.com/discussions/51717-what-integration-options-have-you-found-that-work-best-for-nutshell) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Craig! Thanks for starting this discussion, I'm sorry we didn't see this until now and disappointed to hear you've had trouble integrating Nutshell with..."
- Title: [How can I make my planning faster?](https://www.g2.com/discussions/how-can-i-make-my-planning-faster) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."
- Title: [.](https://www.g2.com/discussions/88e6f332-94b9-4864-b546-4a488de2d248) — 1 comment, 1 upvote
  > **Top comment:** "Hi Ashley! I'm sorry to hear you've been impacted by unexpected downtime. We haven't any site maintenance recently that would have made Nutshell unavailable,..."
- Title: [How does Nutshell compare to CRMs?](https://www.g2.com/discussions/compare-to-crms) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We’ve built a tool that your team will actually enjoy using. We’ve crafted an experience that removes as much time-wasting data entry as possible. Nutshell..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-nutshell)