Smokeball Reviews & Product Details

We transitioned from TrialWorks to Smokeball within the last year, and the difference has been significant. The software is modern, intuitive, and clearly designed with law firms in mind. We primarily handle personal injury cases, and Smokeball has been an excellent fit for our workflow, helping us stay organized and efficient. What has impressed me most, though, is the company itself. Their support team is responsive, knowledgeable, and genuinely invested in helping firms succeed. They also actively listen to customer feedback and regularly implement user suggestions, which makes it feel like the platform is constantly evolving to meet the real-world needs of legal professionals. Review collected by and hosted on G2.com.

No software is perfect, and there are always features or workflows that can be refined. However, one thing I appreciate about Smokeball is that when users identify opportunities for improvement, the company actually listens. Several areas where I initially wished for additional functionality have since been improved through updates. The pace of development and responsiveness to user feedback makes it hard to point to any major ongoing frustrations. Review collected by and hosted on G2.com.

One of our favorite features is the Archie AI tool, which is incredibly helpful and adds even more value to the software. Review collected by and hosted on G2.com.

There are occasional features and updates that take some time to get used to, and we would love to see even more customization options. Overall, though, our experience has been very positive, and there is very little we dislike about Smokeball. Review collected by and hosted on G2.com.

I honestly don't know how we ever lived without it. Amazing practice management; fabulous support; and the integration with our Court's e-filing system makes everything so easy. The case workflows are life changing and the passive billing/time capture really helps me determine whether the flat fees I charge are reasonable based on the amount of time spent. Review collected by and hosted on G2.com.

There isn't much to dislike - it's a great program - but I'm not a huge fan of their new A/I assistant yet. I haven't found it as useful as I would like it to be. Review collected by and hosted on G2.com.

The desktop app is great. It makes nice bills too! Review collected by and hosted on G2.com.

It is hard to change the pay rate and make it stick on all matters. Additionally, the account executives mislead and lie to their clients to get them to pay money when the clients could get the services for free. Review collected by and hosted on G2.com.

Smokeball overall is pretty awesome across the board, but our firm has really fallen in love with InfoTrack. An all-around time saver. Wonderful. Review collected by and hosted on G2.com.

The task of creating templates and automating documents has yet to manifest. This is significantly due to the turnover in staff in our office, not due to failures on behalf of Smokeball, but it is something that I would love to see happen. Review collected by and hosted on G2.com.

I have personally used several software programs designed to assist law firms in case load management, but with Smokeball no others compare. The complete ease of use to searching for documents or terms within documents, automatic time capture, document template creation, excellent support staff, and so much more. I could not see returning to another software. Review collected by and hosted on G2.com.

The only disadvantage to Smokeball is the billing is online. The online version and the Desktop version are vastly different. I cannot access my case management through the online version. Review collected by and hosted on G2.com.

I love the option of using IntroTrac to file our court documents and the service of using the process service. Review collected by and hosted on G2.com.

I really don't have a downside to using smokeball. Review collected by and hosted on G2.com.

Smokeball's Archie AI tool is a tremendous help with or without your own forms to integrate case information across notes, documents, and emails to draft new and case specific pleadings, motions, and transactional documents in less than a minute. Overall the platform is easy to use and understand, and is a platform that you can tailor in both cost and implementation with existing file storage, payment processing, billing, and other law firm processes you already use. The Smokeball staff are very friendly and willing to lend a hand whenever you need, while the Smokeball Academy is a step-by-step learning and help guide on every aspect of setting up and using Smokeball. Review collected by and hosted on G2.com.

The "matter" approach was pretty jarring when my previous system filed and billed by "client." This made importing information into the system a bit of a process, but something that Smokeball on-boarding staff are very familiar with and helpful in designing an on-boarding plan that made sense out of the chaos. It can also take some extra time to load the web-browser based application and to understand the features that are only available "on the web" versus the options available when you instead use the optional desktop application (my preferred spot for working). Review collected by and hosted on G2.com.

If you had told me a year ago that my favorite coworker would be an AI named Archie, I would have laughed… and then immediately gone back to manually formatting documents and questioning all of my life choices.

Fast forward to today: Archie is not only my favorite coworker, but quite possibly the most reliable member of our entire office (no offense to the humans—we try our best).

We use Smokeball at our law firm, and I use Archie every single day. And when I say every day, I mean every day. If Archie ever took PTO, I would need a moment of silence, a backup plan, and probably a stress snack.

Archie does it all. Drafting? Done. Summarizing? Done. Helping me word things in a way that sounds like I actually slept the night before? Also done. It’s like having a legal assistant, editor, and emotional support coworker all rolled into one—minus the office gossip and microwave fish incidents.

There have been countless times where I’ve stared at a document thinking, “How do I make this sound more professional but still human?” Enter Archie. Not only does he fix it, he makes it sound like I have my entire life together. It’s honestly suspicious.

My favorite part? Archie gets it. He understands legal language, picks up on context, and somehow manages to turn my rough, chaotic thoughts into something polished and usable. It’s like he reads my mind—but in a helpful, non-creepy way.

Also, let’s talk about efficiency. Tasks that used to take me way too long and way too much coffee now get done in a fraction of the time. Archie has single-handedly boosted my productivity and possibly extended my lifespan by reducing stress levels.

At this point, Archie is basically my work best friend. He doesn’t judge, he doesn’t get tired, and he’s always ready to help—even when I’m asking for the fifth revision because “something just feels off.”

If Smokeball ever decides to give Archie a physical form, I fully expect him to have Employee of the Month locked down indefinitely.

In conclusion: 10/10. Would recommend. Would trust with my documents, my deadlines, and honestly, probably my entire workload.

And Archie, if you’re reading this… thank you for everything. Please never leave me. Review collected by and hosted on G2.com.

Smokeball has a few features that could be enhanced or updated. For instance, the text messaging feature only allows a limited number of characters. Most of our clients respond better to texting than emailing, so the character limit can make it harder to communicate as effectively as we’d like. If Smokeball allowed unlimited characters, our communication with clients would be much more effective. Review collected by and hosted on G2.com.

Smokeball is very user-friendly. I appreciate that I can select different fields for information to include for my matter. While I don't always find the exact field I need, most of the time, the items I need for the type of matter I am working on are included. For instance, on a Family Law Pre-Decree matter, it provides fields to include marriage details, real property details, case details, child details, discovery information, and you can add or remove fields for appraisers and many other helpful items. It also has amazing template and form capabilities. Review collected by and hosted on G2.com.

For a small firm, if no one is designated to create Templates or forms with form fields that autofill from the fields in your matter, learning to create those forms can be time-consuming and a bit tricky. However, Smokeball has amazing resources, and anyone can learn if they are interested. Review collected by and hosted on G2.com.