BigTime Reviews & Product Details

Quick and easy access from any browser. This means we can use the software anytime, anywhere! Review collected by and hosted on G2.com.

Update: Still rolling with the punches but dissatisfaction is growing. More and more the things we should be able to do are add ons or simply not possible at all with the software. While some of the help features have improved, I don’t think it is enough to justify using the software longterm particularly with the poor exchange rate. What's holding us back is migration and what that may look like. It appears that additional staff will be needed along with duplication of entries to ensure that nothing is lost. Frankly, do very deep research before you commit to the software. Speak to small and large firms (ours is small). Review collected by and hosted on G2.com.

BigTime is very user-friendly for our staff to enter their time with notations for clarity on time spent per project, and for us to enter projects, client contacts and billing. We retained Professional Services and have been very satisfied, since they truly understand our needs. The chat bot addresses issues on the fly, and the back-end advisors are very helpful with technical issues and questions. Review collected by and hosted on G2.com.

The sync to QuickBooks Online can be awkward, especially around AR and invoice dates, with some issues between the two programs. I would like to change invoice templates myself rather than relying on XML coding. I also find the new left-hand menu more awkward to navigate. Review collected by and hosted on G2.com.

The information I need is there and it is relatively easy to search for. Entering time is simple, and the reports are easily customizable, so I can pull the view I actually need Review collected by and hosted on G2.com.

There are a lot of reports I do not have access to, so I have to remember which ones I can actually use, and half the time I end up looking through several that I cannot open. A filter that shows only the reports available to me would make a real difference. The search in reports could also be better. You can find the information, but it takes more effort than it should. I would also like to be able to compile numbers straight from a report. If I am looking at the hours one of my CMs billed on a project, there is no option to add them up. Review collected by and hosted on G2.com.

As an employee using the timesheet, I find the UI simple and well designed. There’s no clutter from unnecessary features, and the UI elements are easy to find and access. It’s also easy to navigate across all categories, which makes the overall experience straightforward. Review collected by and hosted on G2.com.

The timesheet should have an auto-fill feature, or a user-level option to save templates, so I can easily reuse a frequently used timesheet entry instead of having to enter the same record repeatedly. There's a little bug or might be some browser issue where if I switch to analytics window and get back to timesheet the screen goes in un-optimized dark mode. Review collected by and hosted on G2.com.

Overall, the platform is easy to use, cleanly set up, and not too complicated to learn or navigate. Live Chat (not AVA) has been especially helpful, responsive with minimal to no wait, and useful for insight, direction, and resolution on most issues. Client and project setup is fast and easy using custom templates built for our job types. The user-right flexibility also lets me keep things simple and minimal for staff who do not need to see all the financial information, so they can focus on tasks and hours while I stay in control of what they can access. Review collected by and hosted on G2.com.

No specific dislikes to share right now. The experience has been smooth overall. Review collected by and hosted on G2.com.

Invoicing is really easy, and keeping track of payments versus invoices is just as simple. Setting up time tracking for staff and getting approvals in place has been straightforward, and it’s a great feeling to know when I’ll get paid. Review collected by and hosted on G2.com.

I can’t re-send or pull up invoices from my mobile device, so creating even a simple invoice on the go still means I have to be on a desktop. I’d also like to see either a character minimum or a complete-sentence requirement for staff comments, because they don’t always give our clients enough detail about what was done for a specific task. Review collected by and hosted on G2.com.

I like that the system is very user-friendly and easy to navigate, even for users who don't work in it every day. The custom reporting feature is one of the strongest tools, allowing me to build reports specific to our business needs without a lot of extra work. It also gives me flexibility in reporting and data analysis, and time entry and project tracking are straightforward and efficient. Customer support has been responsive and helpful when questions or issues arise. Review collected by and hosted on G2.com.

Some reports could offer more built-in filtering options without requiring customization. Review collected by and hosted on G2.com.

BigTime is a simple tool for time entries. I don’t integrate it with other tools for my work; I use it as a standalone solution, so the Slack or other software connections aren’t really useful for me. The straightforward design makes it quick to operate, and it has been consistent and reliable—we’ve never run into access problems or errors. The pricing is competitive, and it’s easy to train new hires on BigTime.

That said, AI isn’t incorporated in a way that would be useful. It could help make time and expense entries faster and more efficient, but unfortunately those features aren’t available yet. Review collected by and hosted on G2.com.

Where do I even start? I honestly think the dashboard is useless. No one on our team even looks at it, which tells me it doesn’t work the way the developers intended. The design is completely outdated. I do respect the simplicity and the loading speed, but the website looks like it belongs in the 80s–90s and it’s not attractive to customers. I understand that functionality is more important, but the design could still be improved.

Expense entries also aren’t as smooth as they could be. Uploading receipts isn’t efficient, and I can’t tell whether my upload was successful before I submit everything. The notes section could also use AI to help refine what I write. After I upload a receipt, I expect BigTime to start filling in the blanks and preparing the report for me. Review collected by and hosted on G2.com.

I like that BigTime is accessible from anywhere, so I can record my time wherever I happen to be working. The reports are the part I rely on most. They let me reconcile the hours I've recorded, which means I'm not going back to make corrections at the end of the month. It's also a direct way to report my activities to management and accounting, so everyone is working from the same information. Review collected by and hosted on G2.com.

Nothing really stands out as a drawback for me. I mainly use BigTime to record my time and pull reports, and in that part of the product I haven't run into anything that slows me down. Review collected by and hosted on G2.com.

I really like the new interface, especially with the icons on the left-hand side. It feels very user-friendly and easy to navigate. I also love how simple it is to switch from one company to another. On top of that, having a dedicated person available to help with any troubleshooting has been a big plus. Review collected by and hosted on G2.com.

Employees often have a hard time figuring out how to filter a report using the filter icon. I’m used to it because I use it day to day, but for them the icon isn’t obvious right away. They can get to the report and select the date range, but then they get stumped on what to do next. I also find that creating custom reports on my own can be a bit tedious and confusing, especially when I’m trying to set things up without extra guidance. Review collected by and hosted on G2.com.