BigTime Reviews & Product Details

I love how user friendly this program is. We recently switched from WorkBook and I don't ever want to look back because of how difficult it was. BigTime is well organized, I LOVE that I can save things or undo things in a simple click.

I'm still new to using it, but I must say one of my favorite things is probably the connection between BigTime and Quickbooks. I work a lot with Quickbooks, and the fact that things are linked and I can simply click "sync" and information transfers between the two means less duplicate entry work for me, and much less margin for error. I don't mind doing the work in any way, but this has already been incredibly helpful already in alleviating more time for the rest of my tasks.

Also, the fact that they have a live chat for customer service is amazing. And when they're not live, they'll answer you via email very quickly. That is so essential to me because sometimes I can't wait a week for an answer like I have with other programs in the past. Review collected by and hosted on G2.com.

So far I haven't found much I have disliked about the software. I will say that I wish we could customize some of the categories. It will take some time but "Activity" from our previous software means something completely different than "Activity" in BigTime. I think it will just take a little time to get used to it, but eventually we will get the differences down. Review collected by and hosted on G2.com.

I am an end user in BigTime. I am able to submit my hours for projects, review employee hours, and pull reports for clients. The system is easy to use and tracks everything we need. BigTime also allow us to track and submit expense reports. I am loving it! I just had my first experience with customer support and it was excellent as well. One of the most helpful things about BigTime is to be able to go back and look at the actions that were completed for a task and to see how much time it took. You can also track expenses and manage project expenses. Review collected by and hosted on G2.com.

As I learn more about the system, I am liking it more and more. There is not much to dislike about the software. I think it can be configured for many different purposes. I would suggest to set up time entries in a way that makes it simple for employees to follow and understand. But, I believe this is a task for the individual companies and not the BigTime software. Review collected by and hosted on G2.com.

Some of the reporting features and capabilities are very good if somewhat confusing.

The ability to enter time in either a grid or a per entry format is a nice feature.

The invoice WIP feature is pretty good Review collected by and hosted on G2.com.

The QB\job methodology vs the BT\Project is often confusing in how it handles QB clients who don't have jobs to start out.

It would be nice to see the ability to give indicators when projects are going over budget and where there is project data, consumed hours totals would be helpful rather than just dollars. Many project participants aren't privy to rates and or don't care.

It would be nice if there was a no charge option that showed up on the invoice vs a do not bill option; while we have created a work around, it is still confusing for some staff as they interpret that to mean "no charge", not "do not bill"

While BigTime is time & expense focused, it would be helpful to have at least a rudimentary items sales feature.

Customer terms should pull from QB and while an individual invoice or project may have unique terms that differ from the QB default, each invoice run should default back to the QB terms which BT doesn't pull (I have complained reported this)

The invoice WIP has a shortcoming if an staff member puts their entries under the wrong customer or project, correcting this issue is buried in the company staff member time tab.

Service contract management is very difficult in BT Review collected by and hosted on G2.com.

Hello Ben,

Big time has made tracking my expenses and work time sheets easy. I really like the choices to individually submit the different kinds of expenses without any hassle. The team has done a great job in developing and maintain the software to keep it free from any lags or connection problems even for the iPhone app version.

Thank you. Review collected by and hosted on G2.com.

It has been a great experience overall. It is just the app version does not indicate the status if the expenses have been submitted or approved. It would be great t add this feature to the app to make it a better version to stay updated in the phone app too. Making it an easier and friendly option to use. Review collected by and hosted on G2.com.

I really love their reporting options - So far I have been able to build a report for just about any information that I want to pull out. The Reports themselves are not super pretty, but since I can simply export to excel or word it is super easy to make it look the way I want after pulling out the information. Review collected by and hosted on G2.com.

I don't like the fact that I have to refresh the page to get it to update. I imagine this is a side effect of it being a web based application - so far it is a minor annoyance. Review collected by and hosted on G2.com.

BigTime filled some huge gaps in our Accounting, Invoicing, and overall Project Management workflows. For us, the time tracking feature was just a bonus that let us drop Tsheets and save a little bit more money. Review collected by and hosted on G2.com.

The only thing I feel is really missing from BigTime is a true clock-in/clock-out feature. Employees have a timer that can be used to track their hours, but I don't think it tracks time of day or anything else. It would also be nice if there was a desktop application for superusers. Review collected by and hosted on G2.com.

Integration with Quickbooks, overview dashboard, helpful training staff, personalized timesheet and reporting options, project management, invoicing, easy to use timesheets, multi tiered timesheet approval options, individualized oversight and permission options for staffing and project managers. Allocations, budgeting/tracking. Review collected by and hosted on G2.com.

Some of our early questions to technical support took some time to respond, but lately that turnaround has improved. Ideally the system would be more customizable than it is, yet is does have customizing options which is nice. Review collected by and hosted on G2.com.

I love that the software is easy to learn and set up in a very short amount of time. It doesn't include all the complicated and unusable features of some billing softwares. It's very transparent and editable for the average office personnel. Review collected by and hosted on G2.com.

I haven't experienced anything to dislike yet. Review collected by and hosted on G2.com.

We only have one month in so far, but we love the user interface. We also love the support! Ben, our client success rep has been so patient with us, his training is incredibly helpful and all the guidance he’s given us so far is on point! We can’t wait to get up and running as we know this tool will undoubtedly become a lifeline for Dills Architects! Review collected by and hosted on G2.com.

So far... very little. There are a couple of coding issues that need to be tweaked (minor view editing), but we have been told BigTime’s programmers really listen to end users and improve its platform based off of customer feedback. Review collected by and hosted on G2.com.

We were looking for a way to track time as well as have a system that integrates with our financial software.

It appears that this will be our solution! Review collected by and hosted on G2.com.

As we would love to use Big Time in conjunction with our payroll system, it would nice if this software could allow logging the time of day in addition to just the total amount of hours. Review collected by and hosted on G2.com.

Compared to various other methods that I have noticed, BigTime has a user-friendly interface that is attractive to use. We can collect many data points to get an accurate picture of our activities and our time on each activity. BigTime has many reporting features that are fantastic for internal analysis and billing. BigTime's price tag is helpful. Access to BigTime is easy through an Internet browser, rather than downloading the application to our computer. Review collected by and hosted on G2.com.

BigTime page sometimes loads for a very long time Review collected by and hosted on G2.com.

The best thing about BigTime is functionality. Developers of the software took the time to understand the customer's needs. It met all our needs plus so much more. They delivered what they promised and that means a lot to our company. Review collected by and hosted on G2.com.

The thing that I dislike the most is the price because it is not the cheapest product. With that said, you get what you pay for and I don't mind spending more on something that will actually meet our needs. Once we dove deeper into the software there are some trivial things that were not perfect, but nothing too perfect. No software is going to be perfect so I don't mind making some compromises on non-essential things. Review collected by and hosted on G2.com.

user-friendly, quick reports, sync tool with QB integrations

looking forward to the scheduling and ghant chart features

so fare so good with tracking WIP and keeping track of billables etc. Review collected by and hosted on G2.com.

invoice template settings - should have preview setting rather than going back and forth

More options to select for settings and to include a feature to add email and site location on the invoice on top versus in notes on the bottom.

gray scroll bar not easy to see

submit button should be a pop up or on top easy to miss no bottom

Need easier way to update change vendor invoice info when in invoicing (sometimes need tochange the amount and/or record actual hours) Review collected by and hosted on G2.com.

Being able to run reports to see the WIP - regardless of whether employees remembered to submit their time or not. You get a real-time work in process invoice as a project moves along.

I also really love how there is an app that employees can download to their phones. They can enter their time whether they are in the office or at a client’s location.

Anytime I’ve needed assistance, BigTime’s support chat has been extremely helpful. Review collected by and hosted on G2.com.

Difficulty syncing with QuickBooks desktop. We include invoices from our tax software when a tax return goes out the door, so we had difficulty with duplication. We decided to disconnect our accounting software and it runs much smoother now. Review collected by and hosted on G2.com.

The time tracking functionality has the flexibility to track the hundreds of clients we work with every month. We're still working on implementing BigTime's project management and budget tracking functionality, but it sees to have a lot of the things that we would like from an admin/lead persepctive. Review collected by and hosted on G2.com.

It's expensive for what we are currently doing with it.

It isn't always clear which features are included at which price point. Sometimes I find things in the BigTime knowledgebase and I'm not sure why I can't find them in my instance of BigTime.

It would be really nice if it integrated with Jira so that developers didn't need to track priorities and assignments in multiple places. Review collected by and hosted on G2.com.

Cloud-based and integrates with Quick Books pc. Simple for owners to start utilizing with assistance from our office. Many brief movies with user directions. The invoices are in one booklet with receipts included if they must be submitted to clients. At a glance, you are able to find out exactly how lucrative the job is. Lots of reporting options, I'm a brand-new user and I am still learning to work with all of the reporting choices. Review collected by and hosted on G2.com.

It will be great to simply click an entered time in a report and also have many entries in that particular month, populate. Review collected by and hosted on G2.com.

The ability to list the prospects with names is extremely useful for staff analysis meetings. Many accounts can be extracted and filtered and sorted. For anyone who uses this feature to get the working status, it is seriously helpful. The functions of this unit are not used to max by my office, but they work for us. Review collected by and hosted on G2.com.

I could not do much for the current Gantt chart structure, though I am sorry it could not like additional papers be shipped overseas to brilliance. The weakest connection with this particular unit is as effective as certainly. It is also difficult to fully participate in my bureau and prevents us from using it. Review collected by and hosted on G2.com.

In BT I liked:

- good, clean, beautiful, modern and responsive UI;

- overall stable work - I do not remember any issues related to stability of website or data durability;

- good functionality and integrations (for example with QuickBooks);

- flexible reports engine. Review collected by and hosted on G2.com.

We switched to BigTime from another widely used tools - Redmine, so some things I dislike existed in Redmine and do not exists here, for example:

- direct links to tasks where I can track time (instead I need to remember Project and Phase);

- separate processes and buttons to Submit and Approve times - I and other colleagues often forget after tracking time submit it;

- useless inital dashboard - I think better to show some role-based page (for example for employees tracking table and for approvers timesheet and so);

- no easy way to export data as I understood. There is a way to request data export via separate process via Support, but I expect something like menu button "Export my data to ..." Review collected by and hosted on G2.com.

It's pretty user-friendly and navigation is self-explanatory. As a new hire at our company with very little training by other staff, I've found it fairly easy to catch on to. Review collected by and hosted on G2.com.

So far a big issue has been with invoicing. I don't like that if invoices have been created with a particular subcategory on them, you can't delete the subcategory from the task list. It would be nice if there was at least an option to hide it from the invoice. In my case, a subcategory was created erroneously and several invoices were created with it on them. So when I started with the company and went to create an invoice under that job, I had to delete all of its old invoices and recreate them before I could create the new one correctly. Review collected by and hosted on G2.com.

It keeps project data at your fingertips with direct ties to Quick Books. I like that you can easily export data to a spreadsheet for custom analyses. The reporting section has the ability to build comprehensive reports as well as being able to select reporting levels. Review collected by and hosted on G2.com.

The program is not very flexible in regard to customization. I have worked with numerous databases before and it's not very user-friendly. For example, I tried to add a new column in the Time/Expense module with drop down picks. Although you can add columns they are not customizable and I could not use it for my needs. Review collected by and hosted on G2.com.

For staff analysis meetings, the capabilities to bring out work prospect lists with names are extremely handy. You can extract and filter many accounts as well as sort them from them. It's seriously handy for all those that utilize this feature to get the work status. My office doesn't utilize the functions of this unit to the max, but functions for us. Review collected by and hosted on G2.com.

I couldn't make use of a lot of for probably the latest Gantt chart function, but I'm saddened that it can't be exported to excellence like additional papers. It is just as powerful as probably the weakest link with this particular unit. Full participation in my office is difficult as well as stops us from making complete use of it. Review collected by and hosted on G2.com.