Innago Reviews & Product Details

We started using Innago earlier this year to help manage our rental property, and it has made the entire process so much easier! From listing our property and managing applications to screening tenants, approving applicants, and handling lease agreements, everything has been simple and straightforward. The platform is user-friendly and keeps everything organized in one place, saving us time and making the rental process much less stressful. As landlords, we've really appreciated how easy Innago makes it to manage our property. We would definitely recommend it to anyone looking for a convenient and efficient property management platform! Review collected by and hosted on G2.com.

I cannot think of anything that we dislike. Review collected by and hosted on G2.com.

I like how organized and easy it is to use. It encompasses all aspects of being a landlord and the customer service is very helpful when we have issues or concerns Review collected by and hosted on G2.com.

The processing of payments takes 3 days every time. The payments are made through e-check which can bounce, so it's a little concerning while we wait for the payment to process for 3 days before seeing that it has successfully processed. Also the background check can be improved. The background checks consistently came clean, though upon confirming their background check through public record we would find the applicants did indeed have a criminal record or failure to pay rent Review collected by and hosted on G2.com.

I like the auto rent payments, auto reminders, and the ability to sign online in Innago. These features really make my life easier as they reduce the time I spend collecting rent and reminding tenants automatically. Especially since it is no cost to the landlord. Review collected by and hosted on G2.com.

Lease renewals are very clunky. You can't just keep current terms and do a rent increase and security deposit increase. I need to do a new lease and put in full security deposit amount and then edit the invoice after they sign. Can't do it before. The template is a hassle to create; when filling and sending, it doesn't move the page to the selected fill box, and doesn't go in the order that I placed them in the template. Review collected by and hosted on G2.com.

The platform is very simple to set up. Setting up a template for our lease was simple and has saved a ton of time and paper. The dashboard gives you a great insight at one glance as to what is going on with each property. I'm new to property management and Innago has made it very simple to manage each stage of the process, even down to maintenance issues. Initial setup was very simple. I had to ask for assistance a few times, especially with setting up bank accounts because we have one for each property. Customer support was prompt and very helpful! I open Innago at least once a week if not more often. Review collected by and hosted on G2.com.

I set everything up on the desktop app, but using the app on my phone is not as easy. Some features are difficult to figure out from the phone.

*UPDATE - I have been using the app for over a year now, and it has improved a great deal. The app is much easier to navigate. Review collected by and hosted on G2.com.

First of all, It is free.

As a property manager, saving an operational cost means saving landlord's expenses and lower the tenant's expenses.

I didn't expect too much of customer service at first, however, I was wrong. very responsive and willing to help their customers! I know there are some glitches and hiccups but none of them are perfect. some of my issues has been resolved very quickly, others are not but it is not the end of the world. I would feel bad if my issues were not treated with paid services. I've been using Innago.com for several years and it made my job much easier.

It has options to connect with other tools.

I've also tried other free services, but Innago.com is way better than other free services. Hope they don't start charging subscription fees because many of users like me will be very disappointed. Star as you are! I will stay in here! Review collected by and hosted on G2.com.

sometimes, the site is being laggy and kept logging me out. Review collected by and hosted on G2.com.

Most free rent collection systems don't offer the ability for a landlord to collect rent other than monthly. Yet, I was looking to set up weekly, biweekly, semi-monthly, etc to fit the rental contracts I have established. I was pleased to see that Innago offers this and has many other useful tools that landlords can take advantage of. The setup has been user friendly for both me as well as the tenants. The customer service has answered every question I've had in a timely and effective manner. I expect to get a lot of use out of this system especially since it has integrated so well into how I operate. Review collected by and hosted on G2.com.

I often need a notary service and thought this would be a helpful feature if it could somehow be integrated into their system. An online electronic document sharing service would be a big plus as well where tenants and landlords could electronically sign agreements. Review collected by and hosted on G2.com.

Innago has made managing tenant applications, screening, and rent collection so much easier. The platform is intuitive, and having everything — from applicant screening to payment tracking — in one place has saved me a ton of time. It’s a great tool for any landlord looking to streamline their property management without the headache of juggling multiple systems. Highly recommend! Review collected by and hosted on G2.com.

While Innago covers the basics well, there are a few pain points worth mentioning. ACH payments can take several business days to clear, which is frustrating when you need funds quickly for a new tenant move-in. The platform occasionally glitches — pop-ups about errors, lease document formatting that doesn’t stay consistent (fonts and spacing shifting between the template, draft, and signed versions), and photo/upload sections that don’t always load properly. Review collected by and hosted on G2.com.

I love that Innago provides a seamless, one-stop hub for landlords and tenants, making it so much easier to manage tasks like handling payments, invoices, and legal documents all in one place. It's completely free except for some ACH credit card transactions, which is amazing. The ease of use is a big plus, especially for a first-time landlord like me. I also find it invaluable for securely connecting with tenants and handling legally binding documents and payments. I appreciate the additional features such as damage reporting, chat capabilities, and having everything accessible via an app for both iPhone and Android, which makes communication much more convenient. The cost savings and ease of use were major reasons I switched from Realtor.com to Innago. Review collected by and hosted on G2.com.

Yeah. I'll say the tutorials need a bit more help. Providing more in-depth step by step guides and also a lot of the stuff is online. But it has so many features that usually for a first time landlord, it looks a little overwhelming. You can't get a little bit lost. And once you know what you're looking for, everything is there and more. Review collected by and hosted on G2.com.

Update: We still love Innago! What's not to like! I love automatic invoicing, reminders, maintenance tickets, expenses, payment processing using a bank draft or credit card. I'm able to send bulk email messages to tenants regarding policy changes, their Innago account, freeze warnings. Properties, leases and month-to-month is easy to set-up. We are first time landlords for 14 units and this software has been so helpful. AI customer service is fast and informative, live tech support has been quick to help me figure out any problems. We highly recommend for all property managers. Review collected by and hosted on G2.com.

Have not found anything to dislike about Innago. One improvement would be a link I could put on my website to directly open a maintenance ticket. Review collected by and hosted on G2.com.

I do not have to watch to see if tenants make their payments and then access late fees, Innago does it for me automatically. Innago provides an easy way to ensure tenants receive timely invoices and automatic late fees if rent is not paid on time. It provides consistency that tenants know what to expect. Review collected by and hosted on G2.com.

As with anything there is some learning curve to get up and running, but there are video trainings available and if I have any questions I can email support and receive an answer within 24 hrs. Review collected by and hosted on G2.com.