Innago Reviews & Product Details

I really enjoy the ability to keep track of everything in one area. I love that Innago makes it easy to have everything in one place, which includes managing maintenance requests and invoicing. The system allows me to easily visualize my balances and payments, which is very helpful. I appreciate the great contract system they have online that lets me plug in my own contracts. It's extremely affordable, which I really love. Their customer service is impressive as they follow up a lot, and huge kudos to them for that. Setting up was very easy and native, making the process smooth. Review collected by and hosted on G2.com.

The system seems sluggish at times. It would be better to have access to the tenant's side of the portal, even if just as a mock, to help answer their questions. Additionally, connecting with native warranty plans is something I wish was better integrated. Setting up new tenants is a bit hard initially, though it gets better once you get used to it. Review collected by and hosted on G2.com.

First of all, It is free.

As a property manager, saving an operational cost means saving landlord's expenses and lower the tenant's expenses.

I didn't expect too much of customer service at first, however, I was wrong. very responsive and willing to help their customers! I know there are some glitches and hiccups but none of them are perfect. some of my issues has been resolved very quickly, others are not but it is not the end of the world. I would feel bad if my issues were not treated with paid services. I've been using Innago.com for several years and it made my job much easier.

I've also tried other free services, but Innago.com is way better than other free services. Hope they don't start charging subscription fees because many of users like me will be very disappointed. Star as you are! I will stay in here! Review collected by and hosted on G2.com.

sometimes, the site is being laggy. Also recent site update was not as I expected..Wish they can give individual user to choose original version vs newer updated version.

Some of features has to go through them such as deleting payees.

If user have more control of the site, that would be great! Review collected by and hosted on G2.com.

I like the auto rent payments, auto reminders, and the ability to sign online in Innago. These features really make my life easier as they reduce the time I spend collecting rent and reminding tenants. Review collected by and hosted on G2.com.

Lease renewals are very clunky. You can't just keep current terms and do a rent increase and security deposit increase. I need to do a new lease and put in full security deposit amount and then edit the invoice after they sign. Can't do it before. The template is a hassle to create; when filling and sending, it doesn't move the page to the selected fill box, and doesn't go in the order that I placed them in the template. Review collected by and hosted on G2.com.

I really like using Innago for property management because it makes rent collection straightforward with a nice mobile user interface and no fees. I find it very reliable overall, and the very low fees for ACH transactions are definitely a plus. Innago serves as a good alternative to traditional methods like cashing paper checks, which I find cumbersome. The initial setup was very easy, and that adds to the overall positive experience I have with it. Review collected by and hosted on G2.com.

Nothing in particular. Sometimes it is confusing where to start in order to modify or renew a lease. Like do I start under Tenants, Properties, Leases & Files? I end up figuring it out but it's confusing sometimes. Review collected by and hosted on G2.com.

I love how user-friendly Innago is, and I appreciate that it is a free platform. I love the customer service; I had a question regarding a double rent payment refund, and even though I was unsure if Innago handled it, I reached out to them. They got back to me very quickly with answers and helped direct me on solutions to fix my issue. Innago makes my job as a landlord a lot easier to manage, keeping things organized and clean. It also makes my tenants' jobs easier, and a lot of them use the automatic rent payment feature, which is convenient for them and myself. The initial setup was really simple and intuitive, and I was able to use some of the videos that Innago created to help me figure things out. Review collected by and hosted on G2.com.

I can't think of anything I dislike about Innago. It meets my needs exceptionally well. Review collected by and hosted on G2.com.

I use Innago to manage my rental properties, and I really appreciate how clean and easy the platform is to use. The straightforward interface makes everything logically organized, and the workflows for applications, leases, payments, and communication are smooth, which saves me time every week because I'm not fighting the software—it just works. This reduction in manual work and mistakes saves me time every week. I also appreciate having everything in one place, which reduces the number of tools I need to juggle. Plus, I appreciate how responsive the support team is when I need help, as they provide quick and helpful answers that give me confidence using Innago as my main system. The initial setup was very easy, with an intuitive interface that didn't require a long learning curve. This made it possible for me to start using it for real operations almost immediately, which is important since I’m an owner-operator running everything solo. Innago has made things more organized and reduced a lot of manual work. Review collected by and hosted on G2.com.

The core platform works well for me, but there are a few areas that could be improved. The biggest limitation is the lack of direct integrations. I rely on Booking.com and Airbnb, and the current iCal setup doesn’t sync availability or reservation details reliably. A direct Booking.com API connection would solve a lot of manual work. I’d also like to see more automation and marketing tools, like auto‑posting listings to Facebook Marketplace and other platforms. More advanced reporting and the ability to automatically import financial reports from Booking.com and Innago would also make the system much more powerful. Review collected by and hosted on G2.com.

It has the features I need. The customer support is great. The cost is very inexpensive. Most of all as a landlord and it works well for tenants paying rent and signing leases which are the processes that often need the most attention and care in property managment. Through having these processes be done online in a clear way helps tenants and landlords work honestly and avoids misunderstandings. It protects landlords from tenants who might try to manipulate payments with nefarious intentinons like if a tenant tries to do a partial payment you can make it so Innago settings only allow full payment of rent. If a landlord has a well written lease along with Innago they have a lot more safegaurds against common scams that people can do with in person rent collection like paper checks or cash. So Innago makes is easier for me to rent my apartments with peace of mind and also streamlines everything. This makes the relationships of honest hard workding tenants and the hard working landlord who try to rent at low prices happy. Review collected by and hosted on G2.com.

nothing I can think of. it has been a joy to use. Review collected by and hosted on G2.com.

I love that Innago is easy to use and reliable. It does exactly what it's supposed to do without any issues. Everything from payments to communication is seamless on their platform. It's a great tool for keeping up with lease renewals and seeing the overall stats of a home. I also find it helpful for managing rent payments and work orders to keep track of the history of the house. The initial setup was extremely easy, and it does everything we need without the need for any other tools. Review collected by and hosted on G2.com.

Nothing! I would not change a thing about this platform. Review collected by and hosted on G2.com.

Innago has all the features you can want in a rental portal. The best part is that it is free. You can message your tenants, create leases, process payments and more without any cost to you. Onboarding tenants was a breeze. It also has AI features to help you with messaging. The user interface is very intuitive. Review collected by and hosted on G2.com.

I really don't have any issues with Innago. Sure, I would like payments to clear lightning fast, but I get payments come quickly and fast. Review collected by and hosted on G2.com.

Easy to use: Innago is convenient to use, making it perfect for busy landlords like me.

Streamlined rent collection: I can set up different payment accounts for different properties, which has saved me so much time and effort.

Supportive customer service: The Innago team is incredibly responsive and helpful - they've answered all my questions and gone above and beyond to ensure I'm set up for success.

Comprehensive reporting: The software provides excellent reports that make it easy to track income and expenses, making it perfect for bookkeeping and tax filing.

Time-saving: Innago has greatly reduced the stress of financial reporting and has saved me a lot of time. Review collected by and hosted on G2.com.

The lease agreement templates are too short. Review collected by and hosted on G2.com.