AutoLeap Reviews & Product Details

I like how AutoLeap integrates with my QuickBooks, making accounting allocations just the way I want them. It really simplifies things for the customers, giving them updates and notifying them while also asking for reviews. So far, it's been doing everything it promised. The integration eliminates the need to re-enter data, submit invoices, and put in payments in QuickBooks, as all these processes are seamlessly handled by AutoLeap. Review collected by and hosted on G2.com.

I would prefer if our technicians could have more options on the app like other apps have where you can scan the VIN and then the information is already added in. One, everything manually has to be entered, which is quite difficult when they have gloves on, they have oil on their hands, and things like that. I would prefer something where it's more scan and go. Review collected by and hosted on G2.com.

AutoLeap allows me to keep track of the customer flow process from estimate to paid status. It's easy to see where each customer is in this process so that communication isn't dropped. As a new shop it's great to be able to send professional looking estimates, inspection reports and invoices. Multiple payment options including online links make it easy for our customers to complete transactions. Review collected by and hosted on G2.com.

The staff was very helpful in the implementation process but I would have liked for there to have been more written documentation on how to use each feature. There are some features of the time clock system that need customization options. Review collected by and hosted on G2.com.

I appreciate using AutoLeap in my mechanic workshop for its ability to organize customers efficiently and speed up job completion. A standout feature is the ability to type in recommendations which enables customers to visualize tables with color codes indicating what's wrong and what's right with their cars. This visual representation is highly beneficial as it provides clarity to customers and helps in upselling, as they can see a full checklist at the end of repairs, enabling more sales opportunities even after minor services like an oil change. These features significantly enhance our interaction with customers and boost our efficiency in the shop. Review collected by and hosted on G2.com.

I think the shop notes section needs improvement. It currently requires us to fill everything manually, which can be quite repetitive and time-consuming. It would be more efficient if there was a template that we could select for each car, to streamline the process. Review collected by and hosted on G2.com.

I like that one can easily organize a work schedule with AutoLeap. Additionally, it is easy to conduct assessments to provide to clients. Review collected by and hosted on G2.com.

Every time I move an appointment in the schedule, I have to be very careful that it doesn't send messages or emails to the client. It's very annoying for no reason. Often clients contact us wondering why they received repeated notifications. Since the system is very new, less than a week in operation, we sometimes have to use the old software. Quite good but lacks training. Since I partly manage the workshop, work orders, and evaluations, I would have liked to have more time to practice it. Review collected by and hosted on G2.com.

I find AutoLeap's setup process to be impressively straightforward and easy to use, which facilitated a smooth transition from our previous system. The transition to a digital process has significantly helped solve the problem of managing paper work orders by keeping everything organized digitally and allowing for better customer interaction. I also appreciate how AutoLeap enhances customer engagement; it simplifies booking appointments online, eliminating the need for phone calls, and allows customers to approve processes conveniently through their phones. This capability greatly enhances our efficiency, helps us sell more, and improves customer satisfaction. Another standout feature is the ability to take and share pictures with customers, which allows customers to visualize issues more clearly and confirm repairs without the need for direct phone calls. This functionality is crucial in improving our workflow and operations. I also value having everything organized on our phones, enabling each technician to operate independently without constantly seeking approval from supervisors. The ability to communicate with customers and coordinate tasks efficiently through mobile devices truly enhances the overall experience with AutoLeap. Review collected by and hosted on G2.com.

I think if AutoLeap can have an app in our phones instead of being in a web browser, that would be a really good change. Review collected by and hosted on G2.com.

We are new users of AutoLeap and this platform has revolutionized our business. The ease of communication with clients and technicians is a remarkable asset. Management and learning are very easy. The support staff is greatly appreciated as well as the simplicity of use. Tracking orders and receiving parts is done easily, and it is simple to find an invoice. All purchases are linked to the work order. We are French speakers, and the AutoLeap team was able to adapt by putting us in contact with Émilie who trained us. Review collected by and hosted on G2.com.

Two small minor improvements to make. First, the ability to record the car's mileage at the end of the work should be mandatory to close the work order. Currently, we have to do it at the beginning, but if the car is outside and we don't have the mileage, it is impossible to bill for this time. Then, technicians should be prevented from adding time to an already billed work order. An improvement is needed on this point. Review collected by and hosted on G2.com.

I love how AutoLeap integrates Al to integrate our customers with the automotive repair process, allowing them to see pictures of what is wrong with their cars, which has significantly increased our sales by building trust through visual evidence. The setup was incredibly straightforward, and the support provided by the sales representative was thorough, promptly addressing our queries. The transition from traditional paperwork to a digital system has streamlined our operations, eliminating miscommunication issues and making processes more efficient. This shift to paperless work orders has simplified our day-to-day tasks, enhancing customer communication and satisfaction. The checklist feature ensures thorough inspections, and the ability to access fluid capacities with just one click saves me time and effort. The online appointment booking and vehicle photo-viewing capabilities are also greatly appreciated by our customers. These features together with the efficient organization provided by AutoLeap make it an indispensable tool for our operations. Review collected by and hosted on G2.com.

I would like AutoLeap to have a dedicated phone app rather than using it via a web browser. Review collected by and hosted on G2.com.

I really like that whenever I click on a customer's address in AutoLeap, it automatically opens Google Maps for me. This makes navigation a lot easier and saves time. I also appreciate being able to access unassigned work orders and assign them to myself without having to call the office, which streamlines the workflow and allows me to stay productive on the job. Review collected by and hosted on G2.com.

The main thing right now that doesn't work as well for us is running everything off the phone. The mobile website is optimized for your phone, but sometimes I have to turn my phone twice to switch from technician view to administrator view. We're excited for an app, as it's gonna be the biggest thing for us. The mobile website setup was definitely a challenge. Review collected by and hosted on G2.com.

I love how AutoLeap helped me organize and centralize my customer information and invoicing. It also made pricing labor easier and integrated shop management with access to parts ordering, which is super helpful. I appreciated the onboarding experience and found the staff running it amazing to work with; they really ensured I was comfortable and knowledgeable with the software. I also really value the workboard screen because it allows me to personalize my view to better organize my active and pending jobs. Review collected by and hosted on G2.com.

I believe the catalog setup needs some refining when adding parts and services. If they could integrate a scanning tool to better catalog and inventory parts, that would be great. Scanning the SKU to automatically update or add a part onto the catalog would be more streamlined. Review collected by and hosted on G2.com.

I like that AutoLeap is based in the cloud, allowing me to access it from anywhere, whether on my phone, from home, or in the office. It's pretty advanced technology-wise compared to its competitors, and the user interface is good. The customer onboarding team was really good and friendly, and they were pretty timely in answering any questions. The user interface is pretty self-explanatory. Review collected by and hosted on G2.com.

There are some minor issues that don't seem to be added to the program like capacities for each day in calendar view. There's some bugs with text messaging, but overall, the customer support team has been good and they're working on fixes. Review collected by and hosted on G2.com.