AutoLeap Reviews & Product Details

AutoLeap allows me to keep track of the customer flow process from estimate to paid status. It's easy to see where each customer is in this process so that communication isn't dropped. As a new shop it's great to be able to send professional looking estimates, inspection reports and invoices. Multiple payment options including online links make it easy for our customers to complete transactions. Review collected by and hosted on G2.com.

The staff was very helpful in the implementation process but I would have liked for there to have been more written documentation on how to use each feature. There are some features of the time clock system that need customization options. Review collected by and hosted on G2.com.

I appreciate using AutoLeap in my mechanic workshop for its ability to organize customers efficiently and speed up job completion. A standout feature is the ability to type in recommendations which enables customers to visualize tables with color codes indicating what's wrong and what's right with their cars. This visual representation is highly beneficial as it provides clarity to customers and helps in upselling, as they can see a full checklist at the end of repairs, enabling more sales opportunities even after minor services like an oil change. These features significantly enhance our interaction with customers and boost our efficiency in the shop. Review collected by and hosted on G2.com.

I think the shop notes section needs improvement. It currently requires us to fill everything manually, which can be quite repetitive and time-consuming. It would be more efficient if there was a template that we could select for each car, to streamline the process. Review collected by and hosted on G2.com.

I find AutoLeap's setup process to be impressively straightforward and easy to use, which facilitated a smooth transition from our previous system. The transition to a digital process has significantly helped solve the problem of managing paper work orders by keeping everything organized digitally and allowing for better customer interaction. I also appreciate how AutoLeap enhances customer engagement; it simplifies booking appointments online, eliminating the need for phone calls, and allows customers to approve processes conveniently through their phones. This capability greatly enhances our efficiency, helps us sell more, and improves customer satisfaction. Another standout feature is the ability to take and share pictures with customers, which allows customers to visualize issues more clearly and confirm repairs without the need for direct phone calls. This functionality is crucial in improving our workflow and operations. I also value having everything organized on our phones, enabling each technician to operate independently without constantly seeking approval from supervisors. The ability to communicate with customers and coordinate tasks efficiently through mobile devices truly enhances the overall experience with AutoLeap. Review collected by and hosted on G2.com.

I think if AutoLeap can have an app in our phones instead of being in a web browser, that would be a really good change. Review collected by and hosted on G2.com.

I love how AutoLeap integrates Al to integrate our customers with the automotive repair process, allowing them to see pictures of what is wrong with their cars, which has significantly increased our sales by building trust through visual evidence. The setup was incredibly straightforward, and the support provided by the sales representative was thorough, promptly addressing our queries. The transition from traditional paperwork to a digital system has streamlined our operations, eliminating miscommunication issues and making processes more efficient. This shift to paperless work orders has simplified our day-to-day tasks, enhancing customer communication and satisfaction. The checklist feature ensures thorough inspections, and the ability to access fluid capacities with just one click saves me time and effort. The online appointment booking and vehicle photo-viewing capabilities are also greatly appreciated by our customers. These features together with the efficient organization provided by AutoLeap make it an indispensable tool for our operations. Review collected by and hosted on G2.com.

I would like AutoLeap to have a dedicated phone app rather than using it via a web browser. Review collected by and hosted on G2.com.

I love how AutoLeap helped me organize and centralize my customer information and invoicing. It also made pricing labor easier and integrated shop management with access to parts ordering, which is super helpful. I appreciated the onboarding experience and found the staff running it amazing to work with; they really ensured I was comfortable and knowledgeable with the software. I also really value the workboard screen because it allows me to personalize my view to better organize my active and pending jobs. Review collected by and hosted on G2.com.

I believe the catalog setup needs some refining when adding parts and services. If they could integrate a scanning tool to better catalog and inventory parts, that would be great. Scanning the SKU to automatically update or add a part onto the catalog would be more streamlined. Review collected by and hosted on G2.com.

I love AutoLeap for its excellent communication options, which enable seamless and quick interactions with my customers, including sending and receiving approvals rapidly. The workflow is incredibly easy to manage, making my tasks more efficient and ensuring everything progresses smoothly. The real-time visibility into technicians’ progress is a game-changer, allowing me to monitor and manage operations effectively. I find the inspection reports particularly valuable as they enhance the overall functionality and allow us to maintain high standards in our services. Additionally, the transition to AutoLeap was quick and easy, reflecting its user-friendly nature, and I was pleased with how rapidly we could implement it. The entire experience is complemented by a satisfaction rating of 10 out of 10, indicating my strong endorsement of the product. Review collected by and hosted on G2.com.

Parts ordering and receiving. Review collected by and hosted on G2.com.

The integration with all our vendors and ease of use to track items and time on the job. Auto Leap flows very easily and our team has caught on very quickly. Review collected by and hosted on G2.com.

We would like to see more options for other credit card processing vendors to be used. For future use to be able to tie into Rock Auto and integrate with Michelin, Goodyear and Bridgestone on their national accounts/government accounts processing from Auto Leap. Review collected by and hosted on G2.com.

I really appreciate AutoLeap's ability to manage invoices and inventory efficiently for our machine shop business. It significantly reduces manual data entry tasks, making our workflow smoother and more efficient. I find the array of functions for creating and saving templates incredibly useful as they ultimately save us a lot of time, especially with repetitive entries. The software is very user-friendly, and I am thoroughly impressed with the customer service. The support team was instrumental in making the initial setup very easy, promptly assisting us and answering any questions we had, which made the transition seamless. Review collected by and hosted on G2.com.

I dislike that AutoLeap can only link with QuickBooks Online and does not integrate with other bookkeeping software. This limitation makes it difficult to use with other tools my business might prefer. Review collected by and hosted on G2.com.

I love how AutoLeap has completely revolutionized my auto repair shop operations with its user-friendly interface, which allows all of our technicians to effortlessly order parts and alleviates unnecessary work from the service technician. The work board is a fantastic addition, enabling us to efficiently track incoming jobs and monitor ongoing ones, which was a challenge before we adopted this software. The calendar functionality is incredibly beneficial, preventing overbooking and ensuring the day is meticulously organized. Moreover, it has saved us considerable time by eliminating reliance on sticky notes, which were often misplaced, leading to forgotten tasks like scheduling customers and ordering parts. I am also impressed with how straightforward the initial setup was, allowing for a smooth transition without any hassles. All these features seamlessly integrate to streamline our workflow and enhance overall productivity, making AutoLeap an indispensable tool for my business. Review collected by and hosted on G2.com.

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I really appreciate how AutoLeap enhances the efficiency of my tire and tune & lube shop. The software's ability to integrate parts buying is invaluable, helping streamline operations significantly. It's user-friendly, which is a crucial feature as it makes managing the system less daunting. I find the calendar functionality and the capability to send repair orders (RO's) directly to technicians particularly effective, ensuring smooth and organized workflows. AutoLeap’s financial reporting is another strength, providing accurate insights that are essential for making informed business decisions. Review collected by and hosted on G2.com.

I think the process to integrate AutoLeap with QuickBooks Online (QBO) could be a little more seamless. It was the most difficult part for me. The implementation of the two systems to communicate with one another was challenging. I also feel a provided timeline of expectations and homework on my part would have helped get everything in order better. Review collected by and hosted on G2.com.