Order.co Reviews & Product Details

I manage ten business locations with different (but similar) needs and managers. Order.co helps our company run efficiently by enabling each manager to source the best pricing for the products we need. It also lets managers order supplies as needed while still allowing for budgetary review. Overall, it has saved us both time and money, which is incredibly important for our business. Review collected by and hosted on G2.com.

Sometimes I'm not notified when an order is in pending, which is difficult from an operational perspective. Review collected by and hosted on G2.com.

I use Order.co for ordering supplies for my company, and I really like how it makes ordering quick and simple. It simplifies the process by allowing me to avoid digging through multiple websites to track what was ordered, saving me time. The customer service is excellent, handling issues quickly and effectively, which is a huge plus. Tracking orders is also extremely simple, which adds to the ease of use. The initial setup was extremely simple and quick, making it easy to get started with Order.co. Review collected by and hosted on G2.com.

I wish there was an ability to search for past orders using the name of the item ordered so that you can more quickly look up what you need. I feel like the current function is a little clunky. Review collected by and hosted on G2.com.

There are a lot of "best" aspects of Order.co. Firstly, I can have all of my supplies from our many vendors all in one spot, which alone is a great feature. On top of that, Order helps us save money with no effort from me - they have a feature that will shop around for a better price on the same item. The amount of time and effort Order saves us is well worth the yearly fee. Their support team is unmatched, I don't have to worry about handling returns and waiting on the phone with vendors. They reply the same day and explain whatever steps I need to take in order to complete the return. The website itself is very user friendly. I have never had to waste time trying to figure out how to find or use something on the website. Order makes placing my supply orders quick and painless. Review collected by and hosted on G2.com.

In all honesty, Order.co helps me tremendously and I don't have much to say along the lines of negative feedback. They've been actively updating anything that could be a complaint and are so quick to help if something is not up to standard. The only issues I've had have been minor inconveniences from some features. For example, there was one or two times where Order swapped an item I specifically labeled not to do so for and we received an item that was not correct. I then had to go through the return process and order the correct item again. But since, bringing that to their attention, this has never happened again. I am also having trouble utilizing the apply credits to invoice feature. Again, I can easily resolve it by contacting support and asking them to do it for me, and they get back to me quickly. They are actively working on a fix as well for me. Review collected by and hosted on G2.com.

OrderCo has centralized our purchasing process throughout our company. The platform has allowed our employees to purchased the items they need without with great confidence. Plus our management team has the ability to see, review and approve all purchases in one platform.

The report and payment structure allows our senior management to review spending by department.

The credit line allows my company additional purchasing flexibility Review collected by and hosted on G2.com.

There is a 2nd step verification process is till a problem. Plus, for new projects that require CAD files and Drawings for vendors needs to be setup for a smoother transition.

Virtual card payments are not being automatically updated on backorders Review collected by and hosted on G2.com.

The product list, being able to see products that people from our companies other locations are ordering, having a variety of options to chose from, being able to see what products I've ordered at this facility in the past and what date they were ordered. Having tracking data. It is very efficient and easy to use. Review collected by and hosted on G2.com.

When ordering, it seems I have to click through 3 or 4 different pages to submit the order. Having a "one-click" order option would be convenient. Review collected by and hosted on G2.com.

It’s been very easy to order supplies for the store I manage, and the customer service has been great whenever I’ve needed to return an item. Review collected by and hosted on G2.com.

There isn’t much I dislike, but I’d really appreciate it if my company could add items that aren’t typically available on order.co. Review collected by and hosted on G2.com.

I enjoy the consolidation for me retail managers. I also am heavily using the virtual card feature and love that Review collected by and hosted on G2.com.

The adding and removing of items poses issues for our staff. They have complained about long wait times with adding items. Not sure if that is overcomeable or not. Otherwise, It is a very smooth product Review collected by and hosted on G2.com.

The platform is incredibly intuitive and easy to use. I get clear status updates on all my orders, the catalogue grows as I build it, and the customer service team reaches out promptly whenever I have questions that need answering.

We’ve used other ordering platforms and found them much more difficult to navigate. Order.co keeps things simple and lets me move on with my day. The savings offered through substitutions are phenomenal. Review collected by and hosted on G2.com.

I have not yet found anything to complain about after the past 3 years of using Order.co Review collected by and hosted on G2.com.

I like that Order.co allows us to order essentials for our business and synchronize with the marketplace, so everything flows through one platform. It's great for the management team and for our accounting team because all of our operative budget related to essentials and marketplace items live in one place. I appreciate the ways it helps control costs by allowing us to set a budget cap before approval, preventing managers from going over budget. This feature also helps managers understand their spending practices better, as they can identify where they continually hit a spending ceiling. Additionally, the process is seamless and clear, and the customer support and account management team are really great, timely, and responsive. I definitely get my investment's worth. Review collected by and hosted on G2.com.

I find all of the reporting systems a little bit heavy loaded. The way the information is laid out can be exhausting, and it's missing that intuitive perspective. When I want to look at my reports and understand my spending habits or when I try to pull something for accounting or look at the forecast for expenditures, it's just a bit exhausting. Review collected by and hosted on G2.com.

What I like most about Order.co is that I have access to my order history, which is really helpful if I ever need to look back to see things that I ordered. I also appreciate being able to get assistance when I need help tracking something down, and their customer service will reach out to the vendors for me if there is an issue or if I need to do a brief return on something. Review collected by and hosted on G2.com.

I wish I could submit my order directly from our software as I feel like it's a lot of work for me to do it in both places, especially if I have a lot of items to order. Review collected by and hosted on G2.com.