ConnectWise Automate Reviews & Product Details

I like ConnectWise Automate's features before it was set to sunset and then moved to other RMMs. It was valuable for remote staff as it offered tools that SCCM lacked, like paste tools and file transfer options, which a standard homebrew couldn't provide. Review collected by and hosted on G2.com.

ConnectWise Automate had quite a few bugs, with one of the major ones being breaking updates, which sometimes made it unable to remote in due to updates. Also, devices with similar properties would absorb one another. The MAC/Serial address absorption was definitely a bigger issue, and having to redo installs was not fun. Review collected by and hosted on G2.com.

Automate is an essential tool in the RMM marketplace. It's ability to be customized puts it ahead of many of the other rmm tools on the market. Review collected by and hosted on G2.com.

It feels like a product that is being deprioritized by Connectwise. If it is not monitored or properly configured the information can become unusable. It needs a strong admin to get the best from the product. Lacks ease of use. Review collected by and hosted on G2.com.

Automate is the core of our business, and helps us manage over 2500 machines Review collected by and hosted on G2.com.

The UI is getting dated, and this version of the product is still supported, but development efforts are being applied to the newest version. Review collected by and hosted on G2.com.

I love how it monitors everything on a client's site and send alerts when something is wrong. Review collected by and hosted on G2.com.

But it can be tough to see 400+ alerts at 8am, because of a power blip at our office monitoring servers at clients' sites and it can be the same alerts over and over. Review collected by and hosted on G2.com.

Very easy to implement and use on the daily. Easy to add agents and support is good. Many features such as WOL and many intergrations supported. Review collected by and hosted on G2.com.

Takes a while to reinstall agents sometimes. Review collected by and hosted on G2.com.

It makes it easier to view all of my tickets, and colleagues tickets. I am alerted when a ticket SLA is getting nearer to the contracted time and alerts me to update tickets. Review collected by and hosted on G2.com.

Connection issues being intermittent or site being down. Review collected by and hosted on G2.com.

the ease of deployment and the remote capapiblites to meet customer needs Review collected by and hosted on G2.com.

When a machine has not checked in it can be a challenge getting the software to work again Review collected by and hosted on G2.com.

The creenconnect intergration was amazing and the patching, while a little clunky worked great Review collected by and hosted on G2.com.

My biggest issue the the difficulty in scripting and the lack of updates from Coonectwise. It felt like a dying software. Review collected by and hosted on G2.com.

Automate makes connecting with my users fast and easy. We use it daily to connect with end users to provide troubleshooting support. We also have several scheduled scripts that run across all of our workstations to keep products up to date and improve the quality of life for both our users and our IT staff. Review collected by and hosted on G2.com.

The desktop admin client is cumbersome. It takes a significant amount of time to load the application and you must refresh your session every 24 hours. The 24 hour time-out wouldn't be an issue if it didn't close the application when the session expired but rather let you just re-authenticate. Review collected by and hosted on G2.com.

Utilizing Automate is a skys limit sort of software. If you have on staff scripters or developers, it can make that even better. If you can think of it automate can do it. We've utilized it to be able to fully setup a new machine from scratch for a particular client. Have it running general maintenance tasks and then billing for it. We are able to catch many critical issues earlier and before the client even notices which is a win. Review collected by and hosted on G2.com.

There is always the question looming if CW is going to do away with Automate and force everyone over to the more expensive CW RMM (Continuum NOC) version of their remote management platform. Automate has a steep learning curve beyond the surface-level inputs. You must know how to utilize various windows script languages and coding languages to really leverage all its features. If you don't know how there are companies that sell block time to setup things for you, at a cost $$. Review collected by and hosted on G2.com.