ConnectWise Automate Reviews & Product Details

The tools are good. I really like how fast I can connect to a client when they call. It has so much potential. Review collected by and hosted on G2.com.

Terrible. Your RMM tool is really important and you want a company that is trying to help your business grow by having great additions for the platform and services that you can then offer your clients and perspective clients. Connectwise has wanted to extract as many dollars out of my pocket and have no intention of having a business relationship what so ever. In my 24 years in the industry I have never had a company treat me this way but they did and continue to. I have heard from 30+ other companies ceo's saying similar things that there is not partnership just a money grab. Review collected by and hosted on G2.com.

Screen connect is very fast and easy to use to remote controls remote machines Review collected by and hosted on G2.com.

Sometimes there are issues with duplicate agents for Thin Clients or VDI's. In addition to that there are bugs that needs to fixes for Mac iOS so you will be able to use all the features the same way as for windows devices. Review collected by and hosted on G2.com.

I like the scripts that come with automate and the ability to add scripts to help with ongoing maintenance of devices. This can and has saved time doing routine maintenace.

The alerts are also handy and create a good history of what is going on with a device. Is an alert a one-off issue or is it repeatable and requires some proactive action to keep my clients systems running optiminally. These 'alerts' form tickets which I use as a reporting tool to show my clients what has been worked on over the past 30-days. Review collected by and hosted on G2.com.

Two things that I dislike

1. back in 2017 Connectwise changed their reporting tool. They have got rid of reporting that was designed off of Crystal Reports or similar. Was easy to understand and create your own reports. Now the reporting tool is some other engine that has verfy little documentation on how to create new reports.

In addition, their scheduled reports do not fire off correctly. Since day 1, I have received reports titled for one client, but the details of the report is for a different client. It's 2020 now, and as of nearly two months ago, I kept getting on support's case about this matter and that it's never been fixed and that it's a security risk. Since support finally worked through two calls to 'fix' the issue and left the ticket open should the result come back the same (which it did) it's now been moved "up the chain" - have not heard anything back from support or development yet.

The second issue is suport. I mentioned in an earlier reivew that there is no longer an 800 number to call for support, you have to either open a ticket via a portal and do email correspondance or you need to open a chat session and at times can take well over an hour.

If I'm doing a roll-out to a new client, i stand by my opionon that if I run into a problem, I want to call someone for support so I can complete my roll-out and move on, not waste time at a client site or have to put the roll-out on hold for one or two days. By which time, it's next to impossible to replicate the issue becuase when support does reach out to me, I'm not able to get on my customer's site. Review collected by and hosted on G2.com.

The most helpful thing about connect wise automate is that you can see all the computers specs without actually doing a remote session into the clients computer. In addition, it's helpful to be able to sort computers by company or by group. In addition, I like that we can use connect wise on computers that don't have the agent installed, by using our link to start a remote session which becomes visible in our side in the support sessions viewer. Review collected by and hosted on G2.com.

One downside of connect wise is that I have found that a few clients are unable to use the agent. We haven't figured out why. In addition, in the past five months, connect wise has gone down twice, which caused us to have a lot of down time and were unable to help customers while connect wise automate wasn't working so we couldn't do remote sessions. Review collected by and hosted on G2.com.

I like the full view you can get into endpoint machines. the reporting is comprehensive and generally useful. the 2FA is a much needed upgrade, so nice job CW> Review collected by and hosted on G2.com.

the desktop version is very slow and can bog down my machine quickly. The web version has about 1/4 the functionality of the desktop app. Reports are clunky and hard to refine for usefulness. A lot of unneeded white space really racks up the page count. Review collected by and hosted on G2.com.

I like the fact that I can schedule, track, bill and transfer to QB from ConnectWise without any issue Review collected by and hosted on G2.com.

The fact that we do not get any notifications prior to any new update Review collected by and hosted on G2.com.

The ability for scripts, management, patching, and grouping in this software is INSANE. The ability to simply click on a device an have total control over it remotely with no downtime for the user is critical for our MSP. Review collected by and hosted on G2.com.

Installing the agent is clunky. It's a necessity, however can be cumbersome at times with onboarding clients. Review collected by and hosted on G2.com.

Lo que más me gusta de ConnectWise Automate es que me mantiene al día con el estado actual de las computadoras en mi red, sin la necesidad de ir equipo por computadora, verificando esto en primer lugar porque le permite configurar monitores que Medir el estado de los dispositivos. Equipo de acuerdo con el parámetro configurado en el mismo, segundo porque permite visualizar todo el equipo monitoreado a través de la misma consola, lo que hace que la administración sea mucho más rápida, además de ofrecer la posibilidad de ejecutar comandos de forma remota dentro del equipo monitoreado. para dar solución a los problemas mínimos sin tener que establecer una conexión remota Review collected by and hosted on G2.com.

Lo que no me gusta de Connectwise Automate es que a veces la aplicación se vuelve demasiado lenta, especialmente cuando se configura un monitor o se genera un informe y el otro aspecto negativo es que hay ocasiones en las que no actualiza la consola automáticamente, entonces es necesario. para actualizar la memoria caché de la herramienta para que pueda actualizar el estado del equipo, de lo contrario, la herramienta funciona muy bien y los monitores avisan a la hora indicada y, por lo tanto, ayudan a evitar daños al equipo monitoreado Review collected by and hosted on G2.com.

Connectwise automate was completely worth the price. It is the only way that we could become a successful MSP. Review collected by and hosted on G2.com.

The on board process was a little clunky. Review collected by and hosted on G2.com.

The mass administration instruments are great, worked in time recording functions admirably. You can move modules around to modify your very own view which is useful. Review collected by and hosted on G2.com.

They seem to maintain a strategic distance from telephone discussions and direct correspondences at all expense. While I understand that they need to deal with a ton of calls, other programming organizations are a lot hotter and friendlier with regards to getting specialized help with a genuine human cooperation. Review collected by and hosted on G2.com.

What I like about ConnectWise Automate is the centralized way in which we can monitor the status of our network equipment, verify failures, security alerts, bad configurations among others, and this tool also tells us when a new device is detected. our network Review collected by and hosted on G2.com.

I do not like how heavy the application is at the moment of opening it and that sometimes you have to close it and open it again in order to update it.

Consult when it is going to consult the state of a specific equipment and in the pop-up window that shows the information of said equipment it takes a considerable time to open, in the same way it happens when it is going to configure some monitor Review collected by and hosted on G2.com.

As a MSP, we need a tool that allow us to monitor and manage many endpoints simultaneously at a very efficient level because our customers needs to be focus in their core bussiness, and not in the maintenance of theirs desktops and laptops.

ConnectWise Automate (Formerly Labtech) give us that and more, gived us the solution for thats repetitive tasks that take forever.

The integration with CW Control (Fornerly ScreenConnect) and CW Manage is very nice and smooth. Review collected by and hosted on G2.com.

Its not a plug and play solution, you need to learn how to use it, and you need to learn a lot, the university give you some help, but still you need a connectwise consultant to implement it.

If you want to be a master administrator of this solution, you need the official courses, and are very expensives. Review collected by and hosted on G2.com.

What I like about ConnectWise Automate in the first place is the amount of things that can be done with this tool, from monitoring equipment in a network, to monitoring the network itself to validate which computers are connected to it, its interface is friendly for users, you only need to deploy the agent on the computers you want to monitor, configure the monitors you want to track and ready, when the tool detects any abnormality with the configured monitors you will generate an alert so you can attack it at the moment, It is also impressive the integration it has with other tools such as connectwise automate and connectwise manage Review collected by and hosted on G2.com.

As mentioned before is a very complete tool at least in my case there is not much I dislike about it, if it would be good to make it a little lighter since the time to enter the console is usually laguerse a little and sometimes to last a long time without using it stops updating and you have to close and open the application again, the rest works very well and lets you know in detail the status of each of the equipment that we are monitoring, such as if there is a service stopped, if there is any threat, if the antivirus is disabled or even if the computer lacks and requires some system update Review collected by and hosted on G2.com.

Los parches de terceros de Connectwise han incrementado enormemente nuestra productividad. Ya no tenemos que preocuparnos de que nuestro cliente se atrase con el software típico de terceros. Review collected by and hosted on G2.com.

No me gusta cómo la sección de parches de connectwise parece ser muy intensiva en recursos y puede ser lenta a veces. También hay una curva de aprendizaje que hace que usar el proyecto sea un desafío al principio. Review collected by and hosted on G2.com.

For the moment the monitors are very useful, the programmed commands that allow to perform daily tasks more easily. The audition is very useful and the available reports are also great. The integration with ConnectWise is very good and thanks to this the administration of the computers is done efficiently and optimally. It is a great RMM software. The customization of each element in Labtech is a great benefit, of course after having experimented a lot with the tool. Review collected by and hosted on G2.com.

The learning curve can be tilted for a single IT professional. The Labtech Support service is not the best possible and locating documentation of the software can be complicated. There are other small errors but it is understandable with the large number of functions that the Automate performs. Review collected by and hosted on G2.com.

I like how it's integrated into CW Automate. It's very easy to set up and create different policies. Review collected by and hosted on G2.com.

I dont like the small selection of apps that you can patch with it. It's limited to Adobe, Firefox, Chrome, Java, and a couple others. It's not very expensive, but Ninite has a much better selection. Review collected by and hosted on G2.com.

Connectwise does some things differently when it comes to patching. Once you understand the approval work flow it is pretty easy to start using the patching platform connectwise offers Review collected by and hosted on G2.com.

I dislike how the patching section of connectwise seems to be very resource intensive and can be sluggish at times. There is also a learning curve which makes using the project challenging at first Review collected by and hosted on G2.com.

This product is very robust. It does what we need and much more. The control and maintenance levels we have with our client machines is great. One of the best things is the way Connectwise is bringing in all types of companies to integrate with their products. Review collected by and hosted on G2.com.

Keeping up can be a bit of a challenge. One of the best things with them constantly updating and improving can be a bad thing at times because things are always changing. Review collected by and hosted on G2.com.

CW Automates agents make knowing your customers extremely easy. We have them installed on over 10000 PCs and havent had many issues. Their dashboard gives you a ton of quick info but the best part is when you actually click on a PC. There you can find just about every piece of info you may want to know Review collected by and hosted on G2.com.

My only dislike is that the patch management can cause issues Review collected by and hosted on G2.com.

Always has up to date info on PCs. Also has mac and linux support. Integration with connectwise control is great. Review collected by and hosted on G2.com.

Interface is overwhelming. Newer interface has tiles that are imo a failed attempt at a windows 10 style interface. Seems like a piecemeal app that has several developers wanting to do their own thing. Review collected by and hosted on G2.com.

The connectwise third party patching has increased our productivity tremendously. We no longer have to worry about our client falling behind on typical third party software. Review collected by and hosted on G2.com.

Sometimes there have been some hiccups with the software. They have been fairly limited but we have had issues where computers will get stuck in a loop trying to install software. Review collected by and hosted on G2.com.

The remote tools are the best. I can do anything from remote sessions to editing the registry remotely. Review collected by and hosted on G2.com.

Depending on your level of access you have to go through a bunch of menus to get where you want to go. It will not keep you from editing the Registry, you just have to go though a bunch of sub menus to do it. While people with higher access only need to right click Review collected by and hosted on G2.com.

The amount of functionality in Automate is amazing.

If you're thinking 'Can it do it' it probably can!

From powershell scripting to monitoring. Review collected by and hosted on G2.com.

The user interface isn't the prettiest - but that's really not a deal breaker! Review collected by and hosted on G2.com.

We run our custom client made for our customers so we can distinguish each computer identified by company and Mac. Review collected by and hosted on G2.com.

We would like to easily find computers that we need to use much faster. Review collected by and hosted on G2.com.

With everything centralized in one location and clear visibility into everything, Manage makes it simple to run a business better. Review collected by and hosted on G2.com.

Anyone should consider the automation benefits of a solution that will grab existing data, assemble it, complete it, and make the entire process unbelievably more effective in your business Review collected by and hosted on G2.com.