# ConnectWise Automate Reviews **Vendor:** ConnectWise **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.1/5.0 **Total Reviews:** 140 ## About ConnectWise Automate ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323. ## ConnectWise Automate Pros & Cons **What users like:** - Users value the **customizable features** of ConnectWise Automate, enhancing the effectiveness of their remote management tasks. (3 reviews) - Users appreciate the **convenience of centralized asset management** , finding it easy to implement and use daily. (2 reviews) - Users value the **automation capabilities** of ConnectWise Automate, enhancing their efficiency in managing numerous devices. (2 reviews) - Users appreciate the **notification system** that keeps them updated on ticket statuses and SLA deadlines. (1 reviews) - Users appreciate the **excellent customer support** of ConnectWise Automate, finding it easy to implement and use daily. (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) - Users appreciate the **monitoring capabilities** of ConnectWise Automate, keeping track of tickets and client site issues effectively. (1 reviews) - Remote Control (1 reviews) **What users dislike:** - Users find that ConnectWise Automate has a **time-consuming setup process** and lacks ease of use, requiring strong administration. (2 reviews) - Users find the **UX improvement** necessary, as the interface feels outdated and usability suffers without proper administration. (2 reviews) - Users often face **delays in agent reinstallation** , which can hinder efficiency and productivity. (1 reviews) - Users often face **intermittent connection issues** with ConnectWise Automate, negatively impacting their workflow and reliability. (1 reviews) - Users experience significant **bugs and breaking updates** with ConnectWise Automate, affecting device management and remote access. (1 reviews) - Inaccurate Information (1 reviews) - Inadequate Updates (1 reviews) - Login Issues (1 reviews) - Software Bugs (1 reviews) ## ConnectWise Automate Reviews ### 1. Great Performance and Web UI, But Web Feature Gap Persists **Rating:** 3.5/5.0 stars **Reviewed by:** Cory S. | Technical Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ConnectWise Automate?** Its a long time program and system that has years of legacy behind it, giving it leg up compared to the competition. UI is good when using via the browser. Performance is great, but the web version does lack what the native windows program has. **What do you dislike about ConnectWise Automate?** Overall there are some issues that need to be addressed. The difference between the web version and windows program are still miles apart. Feature parity seems to be quite a ways away. Support is ok, but can be tricky to get in touch with at times. the UI on the windows program is dated, and looks better on the web version. However the web version is lacking in features in comparison. **What problems is ConnectWise Automate solving and how is that benefiting you?** It allowed me to get patch management and remote access under 1 pane of glass. ### 2. Big Gap Between App and Browser Capabilities, Plus Confusing Naming Changes **Rating:** 1.5/5.0 stars **Reviewed by:** Matt K. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about ConnectWise Automate?** Simple integrated login / SSO. Platform/OS interoperability. **What do you dislike about ConnectWise Automate?** There is a large disparity between capabilities in the installed application and browser-based capabilities. Naming conventions and changes to naming conventions are often difficult. Interfaces are generally 'clunky' feeling. Script deployment is buried and ambiguous. **What problems is ConnectWise Automate solving and how is that benefiting you?** It allowed us to bridge the gap to exit relationships with other platforms. It allowed dispersion of agent installations between platforms to mitigate single-source security risks. ### 3. All-in-One Asset Management and Inventory Control Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Torrey T. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about ConnectWise Automate?** Everything I need for asset management, inventory control and users is conveniently in 1 place. **What do you dislike about ConnectWise Automate?** It takes a while to get everything set up correctly. I'm not talking about the refine as you go. I mean the initial set up takes ages. **What problems is ConnectWise Automate solving and how is that benefiting you?** Helping us track our inventory and which users have said inventory. It was the wild west here before. Now I know who has IT assets and how long. ### 4. Robust Features but needs improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob H. | Technical Analyst II, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about ConnectWise Automate?** I like ConnectWise Automate's features before it was set to sunset and then moved to other RMMs. It was valuable for remote staff as it offered tools that SCCM lacked, like paste tools and file transfer options, which a standard homebrew couldn't provide. **What do you dislike about ConnectWise Automate?** ConnectWise Automate had quite a few bugs, with one of the major ones being breaking updates, which sometimes made it unable to remote in due to updates. Also, devices with similar properties would absorb one another. The MAC/Serial address absorption was definitely a bigger issue, and having to redo installs was not fun. **What problems is ConnectWise Automate solving and how is that benefiting you?** ConnectWise Automate solved the difficulties of SCCM setups, providing more visibility and remote control options. It was valuable for remote staff with tools like paste and file transfer, which standard systems lacked. ### 5. Reliable Remote Chat and Patching from Anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Randall D. | Manager Corporate IT & Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ConnectWise Automate?** Ability for Chat with remote user without remote desktop connection and ability to patch and keep system updated no matter where the end user is located. Always a relliable connection (only limitations are the internet connection). **What do you dislike about ConnectWise Automate?** Sometimes it is difficult to deploy client with cloud only connectivity (EntraID) no on prem **What problems is ConnectWise Automate solving and how is that benefiting you?** none at the moment ### 6. Highly Customizable RMM Tool That Sets the Standard **Rating:** 5.0/5.0 stars **Reviewed by:** patrick w. | VCIO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about ConnectWise Automate?** Automate is an essential tool in the RMM marketplace. It's ability to be customized puts it ahead of many of the other rmm tools on the market. **What do you dislike about ConnectWise Automate?** It feels like a product that is being deprioritized by Connectwise. If it is not monitored or properly configured the information can become unusable. It needs a strong admin to get the best from the product. Lacks ease of use. **What problems is ConnectWise Automate solving and how is that benefiting you?** Device management, reporting, and control for multiple clients and large scale system support ### 7. Easy-to-Customize Support Features with the Built-In Script Engine **Rating:** 4.0/5.0 stars **Reviewed by:** Brian D. | Free, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about ConnectWise Automate?** Easy to customize support features and response times by using the built in script engine interface **What do you dislike about ConnectWise Automate?** Sometimes complex and time consuming research and experimentation needed to get custom scripts working exactly as wanted. **What problems is ConnectWise Automate solving and how is that benefiting you?** The fact that our internal support cell was only 2 people supporting 10 other internal companies ### 8. By Far the Most Useful RMM I’ve Ever Used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ConnectWise Automate?** By far the most useful RMM I've ever used. Only downside is the gui is slow to load. **What do you dislike about ConnectWise Automate?** GUI is slow to load. The website is much faster **What problems is ConnectWise Automate solving and how is that benefiting you?** We've since moved on to a different RMM. But Automate was and is the defacto standard for RMMs. ### 9. Essential Automation Tool for Managing Thousands of Machines **Rating:** 4.5/5.0 stars **Reviewed by:** David V. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about ConnectWise Automate?** Automate is the core of our business, and helps us manage over 2500 machines **What do you dislike about ConnectWise Automate?** The UI is getting dated, and this version of the product is still supported, but development efforts are being applied to the newest version. **What problems is ConnectWise Automate solving and how is that benefiting you?** Managing over 2,500 machines with established standards and policies, while also providing a comprehensive overview of client machines and up-to-date information on their hardware and software statuses. ### 10. Sometimes it can overwhelm you **Rating:** 3.5/5.0 stars **Reviewed by:** Crystal T. | Network and Compliance Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about ConnectWise Automate?** I love how it monitors everything on a client's site and send alerts when something is wrong. **What do you dislike about ConnectWise Automate?** But it can be tough to see 400+ alerts at 8am, because of a power blip at our office monitoring servers at clients' sites and it can be the same alerts over and over. **What problems is ConnectWise Automate solving and how is that benefiting you?** CWA keeps us proactive in protecting and being aware of disruptions, with hardware or within the network at our clients' site. Being able to monitor and get alerts of servers not having enough space, batteries or a UPS needing to be changed out, to Temp sensors letting us know a server room is becoming too warm we are on it before the customer feels any pain. ## ConnectWise Automate Discussions - [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) - 1 comment, 1 upvote - [View ConnectWise Automate pricing details and edition comparison](https://www.g2.com/products/connectwise-automate/reviews/connectwise-automate-review-12882422?section=pricing&secure%5Bexpires_at%5D=2026-05-31+15%3A35%3A27+-0500&secure%5Bsession_id%5D=2aebe3aa-71ca-4242-bc5a-aa162f07f7f5&secure%5Btoken%5D=82239b9d55dfecd68c18a736c6ff59fd60b8db96a8a9a891b61b46d073d868ba&format=llm_user) ## ConnectWise Automate Integrations - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [Liongard](https://www.g2.com/products/liongard/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Sophos Central](https://www.g2.com/products/sophos-central-2022-06-17/reviews) ## ConnectWise Automate Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top ConnectWise Automate Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,267 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,130 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (755 reviews)