Two things that I dislike
1. back in 2017 Connectwise changed their reporting tool. They have got rid of reporting that was designed off of Crystal Reports or similar. Was easy to understand and create your own reports. Now the reporting tool is some other engine that has verfy little documentation on how to create new reports.
In addition, their scheduled reports do not fire off correctly. Since day 1, I have received reports titled for one client, but the details of the report is for a different client. It's 2020 now, and as of nearly two months ago, I kept getting on support's case about this matter and that it's never been fixed and that it's a security risk. Since support finally worked through two calls to 'fix' the issue and left the ticket open should the result come back the same (which it did) it's now been moved "up the chain" - have not heard anything back from support or development yet.
The second issue is suport. I mentioned in an earlier reivew that there is no longer an 800 number to call for support, you have to either open a ticket via a portal and do email correspondance or you need to open a chat session and at times can take well over an hour.
If I'm doing a roll-out to a new client, i stand by my opionon that if I run into a problem, I want to call someone for support so I can complete my roll-out and move on, not waste time at a client site or have to put the roll-out on hold for one or two days. By which time, it's next to impossible to replicate the issue becuase when support does reach out to me, I'm not able to get on my customer's site. Review collected by and hosted on G2.com.