SimplyInsured Reviews & Product Details

Ease of selling me a product. It was point and click simple to sell me something. They're good at the selling you onto something part. Review collected by and hosted on G2.com.

This place is an absolute mess. No wonder intuit/quickbooks booted time from direct integration. Those investors will have lost their money due to poor management. We stayed with them after Quickbooks dropped them. I noticed that the employee portion of the deductions weren't working. So I called in July. Known issue. Justin said that I had to change things and create a new user account on QBO. SimplyInsured used that account to access the site the next day - things got fixed. I was supposed to get a follow up email of the deduction discrepancy so I could correct. A month passes and no follow up. We hired an employee that didn't get the invite for insurance. We login to simplyinsured again to find that the link was broken. Their automated reconnect to Quickbooks button doesn't work. I contact again, escalated to supervisor. Explained that I did what they said to do. And it still doesn't work. Tell me exactly what I need to do. Two weeks later and still nothing. Then I get an email saying that the case was closed --- and it's still not fixed. F'ing disaster with non-existent and when you reach them not knowledgeable customer support. Be Warned! Review collected by and hosted on G2.com.

The only good thing is that they are connected to QuickBooks. However this company is a complete disaster to work with and the connection is meaningless when the outcome is horrific. Review collected by and hosted on G2.com.

Literally everything. Their customer support, their back end operations, how they treat people, the lack of coverage even when coverage was selected. This company is riddled with "mistakes" but they're dealing with peoples LIVES and MONEY. They MUST clean up their act. Review collected by and hosted on G2.com.

It Supposedly Integrates with Quickbooks (though I've yet to see it work). Review collected by and hosted on G2.com.

1. Terrible Product - the UX for their online dashboard is like something from the 1990s. Not intuitive, not useful.

2. Terrible Customer Service - when trying to reach a representative via phone was on hold for 45 minutes, then told that the service they were supposed to have provided (getting my employees on insurance) hadn't been done. Their online chat is marginally better. You can reach an agent relatively quickly, but again they don't have answers, or solutions, and don't follow up, even when they've promised they would do so.

3. Service Does Not Work - as the name implies, SimplyInsured positions itself as an easy way to establish health insurance for employees. Our company uses Quickbooks, and SI is the product Quickbooks recommends to set up health insurance, so unfortunately we decided to use them. Entering employee info and selecting an insurance provider was easy enough, but we've since had repeated issues with SimplyInsured communicating that will do something, and then not doing it.

They wrote that our first month's premium would automatically be deducted from the credit card we provided. When, after the first month of coverage, I didn't see the premium deducted, I contacted our insurer and learned that it hadn't been paid. When I contacted SI I was informed that "sometimes it doesn't work". Thankfully we manually paid our insurer before coverage was canceled.

They wrote that they had integrated with our Quickbooks account, and employee deductions for insurance would automatically be calculated and taken out of paychecks. Also not true. The first time we ran payroll after insurance was established, no deductions were taken out. So we had to manually set up the deductions in Quickbooks, and retroactively deduct for the previous pay period. Again, the customer support agent had no idea why it hadn't worked.

Finally, we added an additional employee after one month, and SimplyInsured messaged the company (me) and the employee that they had been successfully added and would have coverage starting March 1. But on March 1 I saw that our premium hadn't changed, and when I checked with the insurer the employee had not been added. So now I've spent two long chat sessions with customer service -- today and about a week ago -- in which they again professed to have no idea why the employee wasn't covered (because according to the SI dashboard she was covered). The first agent, from a week ago, promised that they would escalate the issue and get it resolved within 72 hours, but I never hear back from him again. Second agent was no better.

We've only been using the service for 3 months, and my primary goal now is to figure out how we can switch to a different service without disrupting our insurance coverage. Review collected by and hosted on G2.com.

This company is the worst at customer service in every way.

Good luck Review collected by and hosted on G2.com.

The communication is terrible. I chose a plan, and then they enrolled us in an entirely different plan. Review collected by and hosted on G2.com.

Very comprehensive interview process to make sure skills fit with the role, team and culture. Open office plan. Team is very passionate about the company's mission. Radical transparency--access to everyone's salary information, open discussions about what's going on at the company, instant feedback and readily available company information. Review collected by and hosted on G2.com.

We power through tasks by working late or starting earlier than usual and sometimes it means sacrificing free time, but it's all for the long-term benefit of the team and company. This is understandable for a startup with a small team and with process/feature reiterations this shouldn't be an issue long-term. Review collected by and hosted on G2.com.