QuickBooks Online Reviews & Product Details

I like that it looks relatively easy to use and you can mark expenses and debits easily. Sometimes you get very helpful people who go out of their way to figure out the issue and come up with creative solutions. Review collected by and hosted on G2.com.

Their helpful resource area is not very helpful or resourceful. Additionally, when you contact someone for help, they often transfer you to the "right" department, making it seem like you made the mistake of contact their department in the first place. Review collected by and hosted on G2.com.

Very quick start up and is easy to set up a business. Review collected by and hosted on G2.com.

Over priced limited and constantly changing but not for the better Review collected by and hosted on G2.com.

Quickbooks integrates with everything and is the accepted standard -- those are the pluses. If you're already familiar with its quirks and limitations, you're probably happy enough.

The payment processing and payroll features are good, and pricing is fair. They also have a new program called Quickbooks Live that matches you with a bookkeeper -- this is worth investigating, since it's much more affordable than other bookkeeping services I've seen designed for small ecommerce businesses, Review collected by and hosted on G2.com.

I switched from QBO to Xero 5 years ago, and recently have started using Quickbooks Online again for another venture. Honestly, I thought in 5 years they would have taken some queues from the upstart and improved their interface. But I consistently find that the usability and customization available is lacking compared to Xero.

Support is hit-or-miss -- you can pay extra for Priority Circle, and might get someone good, but if not, you're out of luck. Review collected by and hosted on G2.com.

That you can access it from anywhere without having a server or hosting service Review collected by and hosted on G2.com.

It is very unfriendly to businesses that are more complex Review collected by and hosted on G2.com.

I like the idea of everything it can do, but the setup was so confusing we didn't make it past the free trial Review collected by and hosted on G2.com.

Getting setup, as a small business, we confusing and frustrating. There weren't clear enough instructions Review collected by and hosted on G2.com.

I like that this program is web-based so that you can log into your company’s books no matter where you are. Review collected by and hosted on G2.com.

I just like that QuickBooks online does not have feature to do job costing and pull job cost report this is something that is desperately needed in the construction Review collected by and hosted on G2.com.

It's a nice platform for the user. Clean, and professional looking Review collected by and hosted on G2.com.

Higher prices, poor customer service, very hard to understand backend UX Review collected by and hosted on G2.com.

the small company can use it.you can use it for billing, accounting and for running a reports Review collected by and hosted on G2.com.

i dislike the space that has also there is no software or data to mange Review collected by and hosted on G2.com.

It is convenient to access the program from my computer or my phone. I like knowing I can have the accounts available whenever I need them. Review collected by and hosted on G2.com.

The software is very limited in what you can do. I want more features. I want to be able to create and customize reports. I want the features available for a desktop user with the online software. Review collected by and hosted on G2.com.

It's online, so access is simple and can be done from anywhere. It can be localized for the country you are working in. I use it to do the books for my UK subsidiary. Review collected by and hosted on G2.com.

You can only have a single window open at a given time. This makes it difficult to view two reports for comparison. Also, it refreshes a report automatically each time you change a single date. This is annoying when you are trying to do a month date range. Review collected by and hosted on G2.com.

I like that this software was provided through tech soup at a discounted rate Review collected by and hosted on G2.com.

The customer service is terrible and hard to work with. Review collected by and hosted on G2.com.

The online platform makes it easy to use, but I have found several free options that offer the same features, without the monthly fee that quickbooks online charges. I stopped using it after a terrible experience with customer service along with the other options available. Review collected by and hosted on G2.com.

Customer support is absolutely terrible. Don't expect anything to happen if you file a complaint. Review collected by and hosted on G2.com.

I like that it pulls info from multiple accounts into 1 place Review collected by and hosted on G2.com.

I hate that it doesn’t allow me to directly invoice due to my business type. I have to purchase a separate program for invoicing, another for processing, then use this for banking. Review collected by and hosted on G2.com.

No-fuss online access for multiple users. Review collected by and hosted on G2.com.

Online access for multiple users is easy to set up, but the program is often slow to respond, even over a good internet connection.

Lacks the Advanced Search of all transactions, regardless of type, that makes QB Desktop so much more flexible and easier to use.

QBO also hides advanced options (delete transaction, undo reconciliation, reverse transaction) behind multiple layers of menus. I understand this to be part of an effort to make the product friendlier to non-bookkeepers, but I use the Accountant version, and these functions are still hidden under layers of GUI. I far prefer the capacity that QB Desktop offers to strip the GUI down to a workspace and a full selection of drop-down menus.

Lacks a real inventory system. For that, you will have to use an outside app, and that is going to raise the cost.

It is also near impossible to create your own solution for missing features, as Intuit has obscured the underlying database mark-up language. For instance, if you are a non-profit that need to apply customer and class tags to multiple transaction lines for later reporting, it is far quicker and easier to do that in a spreadsheet and import the transactions. But you can only DIY that in QuickBooks Desktop and with its publicly accessible IIF mark-up language. If you use QBO, good luck finding (and paying for) a third-party app to fill this need.

I also find that the labeling of transactions (e.g., Expenditure is more prominent than Bill) and the prominence with which the bank integration/transaction matching feature is promoted to conceptually favor cash accounting practices, which are not preferred or even legal for most businesses. But they're intuitive to casual users, and the so the interface leads casual users down garden paths that an outside bookkeeper will eventually have to fix before tax (or worse, audit) time. I've earned plenty of money fixing the problems that QBO leads casual users into, but I wish it didn't encourage them into those problems in the first place.

I also find the GUI distracting and obscuring in its own right. So much screen real estate is spent, even in the Ultra Compact display mode, on graphics that are supposed to be user friendly that I can never see as much actual financial information as I would like on one screen.

Also, the bulk-editing functions in the accountant version of QBO are hobbled compared to those in QB Desktop. Review collected by and hosted on G2.com.

That it could be used with Windows 7. I Was told that it was easy and cost effective. Review collected by and hosted on G2.com.

I did not like that it wouldn't integrate from preach tree, into windows 7 platform. Wasnt able to use it unfortunately, has to stick to peach tree Review collected by and hosted on G2.com.

I love how easy connecting accounts is and I love the accountant feature. Review collected by and hosted on G2.com.

I hate that they prohibit travel agencies to process payments and their customer service is impossible. It takes forever to get ahold of a real person and they are not particularly nice or helpful once you get them. Review collected by and hosted on G2.com.

Modern user interface, for simple users this seems like a very easy software to pick up Review collected by and hosted on G2.com.

Questions that are meant to simplify input as well as algorithms that are supposed to check that data accounts correctly make it hard to go back and make corrections/adjustments for complicated variables Review collected by and hosted on G2.com.

I like that you can easily share an account with multiple users granting varying degrees of authority. It is great to be able to log in to an account or multiple client accounts from any system remotely. Review collected by and hosted on G2.com.

I do not like the interface or how the navigation between screens works. I am used to the desktop version and far prefer it. Review collected by and hosted on G2.com.

This tool creates a great way to keep track of all your business expenses. I love the convenience and ease of using this to keep track of any and all accounts receivables and payables. Review collected by and hosted on G2.com.

I only dislike the part where manual entries have to be made instead of an automated entry by a program. Review collected by and hosted on G2.com.

User friendly, strong customer service & FAQ platform, easy to understand if you have no accounting background. Review collected by and hosted on G2.com.

No journal entry import, manual data entry slows down efficiency. Syncing issues with outside vendor applications, bank reconciliations are set up poorly, no JE hierarchy approval, you can accidentally overwrite prior journal entries without approval or notification, etc. I wouldn't recommend this for a growing business that has accounting support & knowledgeable accountants. This product is very basic and does not have strong internal control qualities, such as strong audit trails and JE approvals. This system overall is pretty inefficient for growing businesses. Review collected by and hosted on G2.com.

ease of use and ability to pay online anywhere Review collected by and hosted on G2.com.

lack of customer support when needed over the phone Review collected by and hosted on G2.com.

It integrates with most other platforms easily as it is the market leader in the space Review collected by and hosted on G2.com.

The UI is horrible. The entire thing is so confusing. Review collected by and hosted on G2.com.

The reports are very comprehensive and easy to run Review collected by and hosted on G2.com.

The expensing is time consuming and requires a lot of repetition Review collected by and hosted on G2.com.

I like how easy it is to access the app from sources other than a desktop. So easy to see on your phone, on the move, etc. Review collected by and hosted on G2.com.

I dislike how complicated it seems to work. I found Quickbooks Desktop Pro to be far easier to learn and get a hang of. Review collected by and hosted on G2.com.

I like that it is accessible by web browser, so it is not restricted to needing storage space on the hard disk, and it also allows access from any computer with internet access. Review collected by and hosted on G2.com.

It is nothing like quickbooks desktop! It would’ve been so simple if they ported the desktop version to an online platform, but people need to learn quickbooks desktop because it is an entirely new software program with no resemblance to the older desktop versions. Review collected by and hosted on G2.com.