QuickBooks Online Reviews & Product Details

It has robust features, but many go unused. I value the depth of the platform, but users shouldn't be forced into extra services or workarounds for basic tasks. Review collected by and hosted on G2.com.

UI/UX: The interface is volatile. Constant, forced layout changes disrupt established workflows and require frequent relearning. It feels like change for the sake of change, not efficiency

Performance & AI: Over-engineered and often lags during manual entry. The focus on 'AI' is a distraction; I would prefer they prioritize fixing core bugs over pushing unneeded automation.

Pricing/ROI: Pricing is too high for the value. With frequent hikes and declining support quality, the ROI is diminishing. You pay a premium for a product that feels increasingly unstable..

Integrations: The platform pushes too many forced services and workarounds. Instead of a streamlined experience, it feels like an endless sales pitch for unnecessary add-ons.

Support & Onboarding: A significant lack of U.S.-based support. Tier 1 and 2 interactions are scripted and fail to address complex or recurring bugs, which often go ignored indefinitely. Review collected by and hosted on G2.com.

It's a great one stop shop to have all of the bookkeeping information and the reports that provide tax information for those businesses/clients. It keeps up with the latest updates in technology and AI software to help speed up the process for normal tasks. It also has great integration tools to take the old information they have provided and give to us in real time so we are not scrambling to find that info. They also have a dedicated support team that is willing to take your call/chat any time of the day/week. It is definitely really good value for the return we get. Review collected by and hosted on G2.com.

At times there can be performance issues, where if there is a data breach or any type of troubleshooting with network, it can run very slowly or sometimes not even load what I requested. It doesn't happen often, but it happens enough to be a pain-point and can stop the workflow. Review collected by and hosted on G2.com.

Set up is very simple and straightforward. UI is much better than desktop version. AI integration is really helpful Review collected by and hosted on G2.com.

It can be complicated to find the right page to go to with all the menus and drop-downs, etc. The search bar is useful and AI integration helps. If you try to get the right place with a series of menus it can be challenging. Review collected by and hosted on G2.com.

I am an accountant and a partner with QuickBooks as an advisor to access my clients who use Quickbooks.

I have been doing this for over 10 years and am well acquainted with how QuickBooks works and am very satisfied with it as it makes my life and my clients' lives easier as clients are using a good accounting software to help run thir buiness and gives them the necessary business reports they need.

The cost is lower than most other accounting software for business and can be scaled for more features only when the business needs them. Review collected by and hosted on G2.com.

There are not many downsides. But if there is any, I would say the menu layout is not as intuitive or good as some other accounting software solutions Review collected by and hosted on G2.com.

I like the bank feed download feature in QuickBooks Online because it pulls all of the transactions from the connected bank account. This feature allows me to quickly match transactions to expenses or income, and I can create rules for faster processing. It's great that I don't have to enter each transaction manually since the bank feed pulls directly from the bank and loads the data into the feed, making it easy to categorize or match transactions. Review collected by and hosted on G2.com.

I don't like the Integrated Apps change. It used to be easier to download transactions from PayPal to its own bank register. Now it's in a separate area in the integrated apps, so you no longer have it in your bank feed screen. It was hard to locate and also match transactions. Review collected by and hosted on G2.com.

It's an all in one accounting software. It manages all aspects of my accounting needs and provides the necessary reports that our organization can use to make important financial decisions. Review collected by and hosted on G2.com.

The cost is high. In order for us to get some of the benefits we need, we are forced to get a higher level subscription. There are also times where the software needs to be rebooted due to being unresponsive. Not sure how or why this happens. Never had any accounting software do this to me. Review collected by and hosted on G2.com.

We’ve had a great experience using QuickBooks. The UI is clean and intuitive, making day-to-day accounting tasks easy to manage, while the integrations with other tools streamline our workflows significantly. Performance has been reliable, with real-time access to financial data across the team.

From a cost perspective, it delivers strong ROI by saving time and improving accuracy. Onboarding was smooth, and the available support resources made it easy to get up and running quickly. Overall, QuickBooks has been a dependable and efficient solution for our financial operations. Review collected by and hosted on G2.com.

While QuickBooks Online is a strong overall platform, there are a few drawbacks. Some advanced features can feel less intuitive and require extra time to navigate, and occasional system lag can impact efficiency during heavier use. Pricing can also add up as additional features or users are needed. That said, these are relatively minor compared to the overall value it provides. Review collected by and hosted on G2.com.

What I most like about QuickBooks is how easy it is to integrate the OFX and CSV from the bank account. I can see all the bills, I can update the invoices, and check the preview for the month. It is absolutely the best software for financing! The UI is even more great now, a clean design, the performance is smooth, the support has always been great, and pricing is helping us to check the monthly costs and upgrade our services! Review collected by and hosted on G2.com.

I wish more people on the team could undo reconciled statements. Sometimes we run into an error in a statement, and the accountant didn’t know it could be undone. Review collected by and hosted on G2.com.

It is the best under-budget, user-friendly accounting software, so even non-accountants can manage basic accounting without much difficulty.

Its integration with other software, like Bill.com, Fishbowl, etc., makes it a complete software package to cover overall performance

A bank account can be synced directly with QBO, so that live bank transactions can be tracked and categorized in the books easily to make it time-efficient and accurate.

As a cloud-based platform, it allows users to access financial data anytime and from anywhere, eliminating the need for installation and enabling seamless collaboration. The QB support system makes it the best in the market. Review collected by and hosted on G2.com.

Subscription costs (especially for QuickBooks Online) can feel high for small-scale businesses. Review collected by and hosted on G2.com.

I’ve used QuickBooks Online at several workplaces and have had a positive experience. It’s been a great fit for the small business I currently work for, helping me manage invoicing, track payments, and keep financial records organized. I appreciate having everything in one place and would recommend it to other small businesses. Review collected by and hosted on G2.com.

wish the online and desktop mimicked each other in style. Review collected by and hosted on G2.com.