--- title: QuickBooks Online Reviews meta\_title: QuickBooks Online Reviews, Features, and Pricing 2024 meta\_description: Learn more about QuickBooks Online features and pricing through reviews from real, verified G2 users. aggregate\_rating: rating\_value: 4.0 review\_count: 3870 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### QuickBooks Online Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of QuickBooks Online, appreciating its intuitive design and convenient features for management. [(254 mentions)](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1816825&qs=pros-and-cons#reviews) Users value the **cloud-based collaboration** of QuickBooks Online, enhancing teamwork and efficiency across locations. [(72 mentions)](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1816086&qs=pros-and-cons#reviews) Users appreciate the **seamless integrations** with various software, enhancing collaboration and efficiency for their businesses. [(69 mentions)](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1814253&qs=pros-and-cons#reviews) Users find QuickBooks Online to be incredibly **intuitive and user-friendly** , streamlining various tasks with ease. [(69 mentions)](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1813949&qs=pros-and-cons#reviews) Users appreciate the **easy access from anywhere** with QuickBooks Online, enhancing convenience and collaboration for accounting tasks. [(68 mentions)](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1814202&qs=pros-and-cons#reviews) Users find the **missing features** in QuickBooks Online challenging, affecting usability and data visibility. [(81 mentions)](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1814511&qs=pros-and-cons#reviews) Users find QuickBooks Online to be **too expensive** , struggling with high costs and lack of transparent pricing. [(70 mentions)](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1816394&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** from QuickBooks Online, citing unhelpful and uninformed assistance. [(52 mentions)](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1814597&qs=pros-and-cons#reviews) Users express concerns over **high fees** for QuickBooks Online as costs rise with subscriptions and add-ons. [(49 mentions)](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1815307&qs=pros-and-cons#reviews) Users report a challenging **learning curve** with QuickBooks Online, citing confusing features and poor customer support. [(46 mentions)](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1815558&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of QuickBooks Online ##### 1. Ease of Use Users love the **ease of use** of QuickBooks Online, appreciating its intuitive design and convenient features for management. [ See 254 mentions ](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1816825&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle W.") MW Michelle W. Small-Business (50 or fewer emp.) 3.0/5 "Efficient Bank Feeds, Needs Integrated Apps Improvement" What do you like about QuickBooks Online? I like the bank feed download feature in QuickBooks Online because it pulls all of the transactions from the connected bank account. This feature allo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly, Integrates Seamlessly with Other Systems" What do you like about QuickBooks Online? It’s very user-friendly and integrates smoothly with many other systems, which makes it easy to fit into my existing workflow. ##### 2. Cloud-Based Users value the **cloud-based collaboration** of QuickBooks Online, enhancing teamwork and efficiency across locations. [ See 72 mentions ](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1816086&qs=pros-and-cons#reviews) See Related User Reviews ![Alisa C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisa C.") AC Alisa C. Small-Business (50 or fewer emp.) 3.5/5 "Log On Anywhere" What do you like about QuickBooks Online? The best part about Online Quickbooks is being able to log on anywhere. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly, Integrates Seamlessly with Other Systems" What do you like about QuickBooks Online? It’s very user-friendly and integrates smoothly with many other systems, which makes it easy to fit into my existing workflow. ##### 3. Integrations Users appreciate the **seamless integrations** with various software, enhancing collaboration and efficiency for their businesses. [ See 69 mentions ](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1814253&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly, Integrates Seamlessly with Other Systems" What do you like about QuickBooks Online? It’s very user-friendly and integrates smoothly with many other systems, which makes it easy to fit into my existing workflow. AS Ashley S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup, Ideal for Newcomers" What do you like about QuickBooks Online? I like how easy QuickBooks Online is to use, and how quickly I can log in and find what I need. As a newcomer to the industry, it’s especially helpful ##### 4. Intuitive Users find QuickBooks Online to be incredibly **intuitive and user-friendly** , streamlining various tasks with ease. [ See 69 mentions ](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1813949&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly, Integrates Seamlessly with Other Systems" What do you like about QuickBooks Online? It’s very user-friendly and integrates smoothly with many other systems, which makes it easy to fit into my existing workflow. AS Ashley S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup, Ideal for Newcomers" What do you like about QuickBooks Online? I like how easy QuickBooks Online is to use, and how quickly I can log in and find what I need. As a newcomer to the industry, it’s especially helpful ##### 5. Easy Access Users appreciate the **easy access from anywhere** with QuickBooks Online, enhancing convenience and collaboration for accounting tasks. [ See 68 mentions ](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1814202&qs=pros-and-cons#reviews) See Related User Reviews ![Alisa C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisa C.") AC Alisa C. Small-Business (50 or fewer emp.) 3.5/5 "Log On Anywhere" What do you like about QuickBooks Online? The best part about Online Quickbooks is being able to log on anywhere. ![Terra M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terra M.") TM Terra M. Mid-Market (51-1000 emp.) 4.0/5 "Easy to Learn and Use Anywhere with a Simple Login" What do you like about QuickBooks Online? I like the ease of it, easy to train and that I can hop on any computer with my log in. ### 5 Cons or Disadvantages of QuickBooks Online ##### 1. Missing Features Users find the **missing features** in QuickBooks Online challenging, affecting usability and data visibility. [ See 81 mentions ](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1814511&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle W.") MW Michelle W. Small-Business (50 or fewer emp.) 3.0/5 "Efficient Bank Feeds, Needs Integrated Apps Improvement" What do you dislike about QuickBooks Online? I don't like the Integrated Apps change. It used to be easier to download transactions from PayPal to its own bank register. Now it's in a separate ar ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Send me all the alternatives, I would love nothing more than to ditch QB" What do you dislike about QuickBooks Online? \*\*NOTE - on pro version Will not print pay stubs (must go create a separate report for each vendor if you need to include all invoices on a separate ##### 2. Expensive Users find QuickBooks Online to be **too expensive** , struggling with high costs and lack of transparent pricing. [ See 70 mentions ](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1816394&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Send me all the alternatives, I would love nothing more than to ditch QB" What do you dislike about QuickBooks Online? \*\*NOTE - on pro version Will not print pay stubs (must go create a separate report for each vendor if you need to include all invoices on a separate ![Jeff M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff M.") JM Jeff M. Small-Business (50 or fewer emp.) 0.0/5 "New Online Version Regresses Many Standard Capabilities To Capture More Profit" What do you dislike about QuickBooks Online? QuickBooks Online has deliberately removed the ability to print IRS-compliant 1099 forms with boxes, a feature that existed for years and is still req ##### 3. Poor Customer Support Users express frustration with **poor customer support** from QuickBooks Online, citing unhelpful and uninformed assistance. [ See 52 mentions ](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1814597&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great program but needs better support" What do you dislike about QuickBooks Online? Support is just ok. Reps often don't speak english as their first language. Often can't help and have to transfer you or "escalate the issue and the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Send me all the alternatives, I would love nothing more than to ditch QB" What do you dislike about QuickBooks Online? \*\*NOTE - on pro version Will not print pay stubs (must go create a separate report for each vendor if you need to include all invoices on a separate ##### 4. High Fees Users express concerns over **high fees** for QuickBooks Online as costs rise with subscriptions and add-ons. [ See 49 mentions ](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1815307&qs=pros-and-cons#reviews) See Related User Reviews ![Jeff M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff M.") JM Jeff M. Small-Business (50 or fewer emp.) 0.0/5 "New Online Version Regresses Many Standard Capabilities To Capture More Profit" What do you dislike about QuickBooks Online? QuickBooks Online has deliberately removed the ability to print IRS-compliant 1099 forms with boxes, a feature that existed for years and is still req ![Kent I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent I.") KI Kent I. Small-Business (50 or fewer emp.) 3.0/5 "Accessible Anywhere, but Cost and Blocking Issues Hold It Back" What do you dislike about QuickBooks Online? Cost compared to QuickBooks Enterprise, and number of issues that block my ability to use the product as I need to. ##### 5. Learning Curve Users report a challenging **learning curve** with QuickBooks Online, citing confusing features and poor customer support. [ See 46 mentions ](https://www.g2.com/products/quickbooks-online/reviews?filters%5Bsentiment_snippet%5D=1815558&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle W.") MW Michelle W. Small-Business (50 or fewer emp.) 3.0/5 "Efficient Bank Feeds, Needs Integrated Apps Improvement" What do you dislike about QuickBooks Online? I don't like the Integrated Apps change. It used to be easier to download transactions from PayPal to its own bank register. Now it's in a separate ar ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly, Integrates Seamlessly with Other Systems" What do you dislike about QuickBooks Online? Pulling reports and having to update the filters and settings over and over can get tedious. A “recently viewed reports” section that remembers and re ## Top-Rated Alternatives [ ![Xero](https://images.g2crowd.com/uploads/product/hd_favicon/808722a7f32bdeac24cfe7c4f9cd544a/xero.svg "Xero") Xero 4.4/5(1,729) ](https://www.g2.com/products/xero/reviews) [ ![NetSuite](https://images.g2crowd.com/uploads/product/hd_favicon/4b02508eaf1eed7c1c991b5f0ce3fab7/oracle-netsuite.svg "NetSuite") NetSuite 4.1/5(4,909) ](https://www.g2.com/products/oracle-netsuite/reviews) [ ![Sage Intacct](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_14f9ce34aa0bb0f679b3f8e617a83f09/sage-intacct.jpg "Sage Intacct") Sage Intacct 4.3/5(4,426) ](https://www.g2.com/products/sage-intacct/reviews) [ View All Alternatives ](https://www.g2.com/products/quickbooks-online/competitors/alternatives) ![Paul U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul U.") PU Paul U. HR & Bookkeeping Small-Business (50 or fewer emp.) 7/28/2026 "Intuit/Quickbooks Predatory Pricing model" 0/5 What do you like best about QuickBooks Online? Its highly accessible because its a website. The interface is fine, though it changes constantly which isn't always great. The reliability has been mediocre. The real problem is customer service has steadily degraded over the years. In the beginning I could call somebody when things went wrong. But over the years that has gotten really bad. The banks integrations are mostly working, the pricing is not good. I do not like the AI features. Review collected by and hosted on G2.com. What do you dislike about QuickBooks Online? The pricing model is predatory. Once they have your data in their system they can simply increase the price at any time. They are doing that now by 40% for Quickbooks online plus. They know that customers won't like it but they also know that the cost of migrating all the data is higher than the price increase. Once they have you locked in they will abuse that position of trust. This is a company that treats you like prey, not a customer. Review collected by and hosted on G2.com. What problems is QuickBooks Online solving and how is that benefiting you? Its bookkeeping, plain and simple. They integrate with banking platforms which is nice. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Marie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marie B.") MB Marie B. Office Manager Small-Business (50 or fewer emp.) 6/22/2026 "QB Online Lets Me Work Anywhere, Anytime" 5/5 What do you like best about QuickBooks Online? QB online is superior to desktop, because it is easy to work from anywhere. As long you know your login info, you don't have to be stuck on a desktop in an office somewhere. This has allowed to continue working during things like car repairs and just waiting in my car for events/meetings to start. Review collected by and hosted on G2.com. What do you dislike about QuickBooks Online? A couple of the downsides are that they no longer work with Melio because they have their own payment processing. I have three vendors that each month cannot be paid via QB online and I have to login to Melio separetley and process the payments. Review collected by and hosted on G2.com. What problems is QuickBooks Online solving and how is that benefiting you? The one thing that QB online does is they have a really good payroll processing platform. All of the taxes are handled and I recently discovered that we can also use the same program for employee time tracking. At the time it seems to be included in the payroll pricing, but I am sure they will charge extra for it in the future. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Mark E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark E.") ME Mark E. CEO & Founder Small-Business (50 or fewer emp.) 6/9/2026 "QBO Saves Time with Powerful Automations, API, and Integrations" 4.5/5 What do you like best about QuickBooks Online? The functionality is there for managing the books for small local businesses, alongside an accounting firm for year-ends, etc. When I need more functionality, I utilize the Zapier integration or the extensive API service. QBO also has a pretty broad range of third parties it integrates with natively. I end up saving time and making fewer mistakes by automating my basic tasks. Pricing has been pretty good for our usage, it comes with all we need. Review collected by and hosted on G2.com. What do you dislike about QuickBooks Online? The web version of QBO is the most reliable. I find the iOS/iPad versions to be buggy and slow, particularly, the bank transactions. Loading is slow, and working with the categorizing functionality is incomplete. While the interface is limited due to the size of some devices, more options could be available via menus. Review collected by and hosted on G2.com. What problems is QuickBooks Online solving and how is that benefiting you? When we moved from a sole prop to a corp, we needed double-entry accounting, and at the time, our current platform didn't support it. Due to the reputation that QBO had, we decided to try it. It connects with our banks reasonably simply, although errors do come up a few times a month. The support teams are pretty good at documenting the issue and providing updates and resolutions, too. The new AI functions are pretty new at this stage and is not providing anything useful for our company, it's quite high-level currently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite CD Christine D. Office Manager Small-Business (50 or fewer emp.) 5/5/2026 "An accounting tool that covers all of your clients' needs" 4.5/5 What do you like best about QuickBooks Online? It’s easy to use, and uploading documents is fast. I also like the integration with other products, and the pricing feels fair. The technical support is great, and I’m able to stay in contact with other users who can share tips. The AI summary feature is helpful as well. Also, it can quickly refine/edit your search for transactions.. Review collected by and hosted on G2.com. What do you dislike about QuickBooks Online? At first, it felt like a cumbersome product. However, after some trial and error (and with a bit of assistance), it became easier to use. That said, some of the summaries I tried to pull were still troublesome. It tends to automatically categorize charges, which can add extra time when reconciling the books. For example, a cash app transfer may be treated as an ATM withdrawal, or a wire transfer may be listed as a DRAW. We’re still working through the mislabeling of these transactions. It may also offer to match transactions; however, if it’s an Intuit payment, the breakdown disappears. The client I was using it for didn’t have QuickBooks Payroll, so it was supposed to be an easy search to find where the funds came from (one or many sources). Unfortunately, I wasn’t able to find a solution. Going forward, I’m not going to keep syncing the statements to QB multiple times if a transaction is missing. In the future, I also won’t match transactions, since it shows as a manual transaction and ends up disrupting the flow. Review collected by and hosted on G2.com. What problems is QuickBooks Online solving and how is that benefiting you? I use it for daily reconciliation of transactions. It gives me a clear summary of invoices submitted, payments issued, and it helps me spot transaction patterns. Easy to create charts of expenditures (good or bad), detailed summaries of the accounts as individuals or altogether. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 6/8/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Janet S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janet S.") JS Janet S. Vice President. Small-Business (50 or fewer emp.) 6/9/2026 "Access Anywhere, Reliable Performance, and a More Intuitive Interface" 4.5/5 What do you like best about QuickBooks Online? I like that I am able to access it anywhere so I am not limited in dealing with the company books when I am traveling. It performs well and I rarely encounter problems - other than the integration with BigTime software - that is terrible! The interface has improved alot over the last year. It stil takes me time to find things but it is becoming more intuitive. Review collected by and hosted on G2.com. What do you dislike about QuickBooks Online? The downside is the integration with BigTime Software, though that is more likely a limitation of BigTime - not QBO. The other thing is that we struggle with Northern Living Allowance on our T4's- for some reason, we don't have clear control to automatically or manually enter that data. Review collected by and hosted on G2.com. What problems is QuickBooks Online solving and how is that benefiting you? It is helping ups work with our book keeper, helps us to get more clear financial picture, fast and simple payroll processing for a reasonable price. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Ashish R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish R.") AR Ashish R. Small-Business (50 or fewer emp.) 8/3/2026 "User-Friendly with Essential Bookkeeping Features, Needs Better Payroll Sync" 4.5/5 What do you like best about QuickBooks Online? I find QuickBooks Online quite user-friendly, which really helps my clients, especially small business owners, to have their books ready every day. I like its simplicity, and the reports are very helpful as they offer insights for different analyses and decision-making. The reports also allow me to compare between periods, which is valuable. The declassification and reclassification tools, as well as the payroll tools, are quite valuable too. The initial setup was quite easy, which is why I love QuickBooks Online. Review collected by and hosted on G2.com. What do you dislike about QuickBooks Online? The AI integration in QuickBooks Online seems to be lacking a lot lately. Also, it sometimes slows down the process, which can be frustrating. The payroll tool is particularly concerning. It's not good at all, mainly because of its desync issues, which I find to be really bad. If they could make the payroll tool post journal entries rather than direct deposits and allow some flexibility to edit them, that would be great. Review collected by and hosted on G2.com. What problems is QuickBooks Online solving and how is that benefiting you? QuickBooks Online is user-friendly, helping my small business clients keep their books ready daily. The reports provide valuable insights for analysis and decision-making. However, it's sometimes slow and the AI integration needs improvement. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Lilly W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lilly W.") LW Lilly W. Accounting Assistant Small-Business (50 or fewer emp.) 5/13/2026 "Easy to learn, Time-Saving Integrations, and Rock-Solid Reliability" 5/5 What do you like best about QuickBooks Online? Accessibility from mobile devices, easy excel sheet upload for bulk adding bills, and the very user-friendly UI are my favorite features. Its the easiest one to train inexperienced staff on by far. It also securely integrates with our bank feeds for real-time information, our sales channels (Shopify, Amazon, eBay) to import transactions, and as of recently even our shipping provider, so that all bills and bill payments are automatically synced. Saves me SO much time! in 5 years I don't recall any performance problems or outages, and it runs smoothly even on my dated office PC. The deal we got from our sales rep was great (received 50% off the first 3 years), he helped with all the setup and the silliest of questions we had from our move as we had switched to QuickBooks Online from QuickBooks Desktop Enterprise, and was available for questions even many months later, when we were looking to find a new Warehouse Management Software with integration into QBO. They constantly seem to add and update new features - recently introducing AI generated messages for invoices and reminders, making things a little more customized for our clients, rather than the generic "Hello, here's your invoice." blurb. Excited to see what the future holds! Review collected by and hosted on G2.com. What do you dislike about QuickBooks Online? One of our company files is very large because we imported 4+ years of detailed data from QuickBooks Desktop Enterprise. As a result, I’m unable to open that company file from my mobile device, which prevents me from using features like importing receipts by taking a picture of them or accessing the file on the go. It would be great if there were a lite version that still allowed access to the basic functions of the company file, even when the full file is too large to open on mobile. Review collected by and hosted on G2.com. What problems is QuickBooks Online solving and how is that benefiting you? We previously used QuickBooks Desktop Enterprise, which had to be installed on a remote desktop so all of our staff could access it at the same time. With QuickBooks Online, staff can work not only from home but also on their personal devices, without needing remote desktop access or any special installation. On top of that, the more modern features, like integrations with several services we already use, have improved our workflow and saved us a lot of time, which has been a nice treat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Teresa F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa F.") TF Teresa F. Client Resource and Relations Manager Computer Software Small-Business (50 or fewer emp.) 5/11/2026 "Robust Features, but Many Go Unused and Disrupt Productivity" 3.5/5 What do you like best about QuickBooks Online? It has robust features, but many go unused. I value the depth of the platform, but users shouldn't be forced into extra services or workarounds for basic tasks. Review collected by and hosted on G2.com. What do you dislike about QuickBooks Online? UI/UX: The interface is volatile. Constant, forced layout changes disrupt established workflows and require frequent relearning. It feels like change for the sake of change, not efficiency Performance & AI: Over-engineered and often lags during manual entry. The focus on 'AI' is a distraction; I would prefer they prioritize fixing core bugs over pushing unneeded automation. Pricing/ROI: Pricing is too high for the value. With frequent hikes and declining support quality, the ROI is diminishing. You pay a premium for a product that feels increasingly unstable.. Integrations: The platform pushes too many forced services and workarounds. Instead of a streamlined experience, it feels like an endless sales pitch for unnecessary add-ons. Support & Onboarding: A significant lack of U.S.-based support. Tier 1 and 2 interactions are scripted and fail to address complex or recurring bugs, which often go ignored indefinitely. Review collected by and hosted on G2.com. What problems is QuickBooks Online solving and how is that benefiting you? I previously relied on the platform for streamlined accounting, but it has become so over-engineered that any potential time-savings are lost. We struggled to maintain a consistent workflow due to constant UI changes and forced updates. This eventually resulted in a net loss of productivity, leading us to move to a simpler, more user-friendly alternative that prioritizes basic efficiency over unnecessary features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Devin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin C.") DC Devin C. Associate - Tax & Client Accounting Services Accounting Small-Business (50 or fewer emp.) 5/11/2026 "All-in-One Bookkeeping and Tax Reporting with Real-Time Integrations and Great Support" 4/5 What do you like best about QuickBooks Online? It's a great one stop shop to have all of the bookkeeping information and the reports that provide tax information for those businesses/clients. It keeps up with the latest updates in technology and AI software to help speed up the process for normal tasks. It also has great integration tools to take the old information they have provided and give to us in real time so we are not scrambling to find that info. They also have a dedicated support team that is willing to take your call/chat any time of the day/week. It is definitely really good value for the return we get. Review collected by and hosted on G2.com. What do you dislike about QuickBooks Online? At times there can be performance issues, where if there is a data breach or any type of troubleshooting with network, it can run very slowly or sometimes not even load what I requested. It doesn't happen often, but it happens enough to be a pain-point and can stop the workflow. Review collected by and hosted on G2.com. What problems is QuickBooks Online solving and how is that benefiting you? We are able to find certain transactions that clients are unsure about or did not know they were occurring, and helps us to provide daily support for our clients when they do have a question since it helps you find what you are looking for. The interface makes it very easy to find anything that can potentially slip through the cracks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![TONY M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TONY M.") TM TONY M. Accountant & registered tax agent 4616.003 Accounting Small-Business (50 or fewer emp.) 4/30/2026 "Affordable, Scalable Accounting Software That Grows with Your Business" 4/5 What do you like best about QuickBooks Online? I am an accountant and a partner with QuickBooks as an advisor to access my clients who use Quickbooks. I have been doing this for over 10 years and am well acquainted with how QuickBooks works and am very satisfied with it as it makes my life and my clients' lives easier as clients are using a good accounting software to help run thir buiness and gives them the necessary business reports they need. The cost is lower than most other accounting software for business and can be scaled for more features only when the business needs them. Review collected by and hosted on G2.com. What do you dislike about QuickBooks Online? There are not many downsides. But if there is any, I would say the menu layout is not as intuitive or good as some other accounting software solutions Review collected by and hosted on G2.com. What problems is QuickBooks Online solving and how is that benefiting you? QuickBooks Online automates work, such as adding bank feeds for bnk transaction coding, which can then be automated ith rules for recurring types of transactions. It handles payroll well and payments of employees superannuation payments with ease Review collected by and hosted on G2.com. 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