Years ago it used to work great and be competitive - now it's bloated, cumbersome, out-dated.
Awful non-standard WooCommerce integration is ruining the software, and management has no desire to fix it. Instead of following industry standards and adhering to WooCommerce & plugin API's and documented best practices, they have written some crazy mess of spaghetti code years ago and try to band aid it with updates and customizations, making it so that every time WooCommerce updates (as well as their many plugins), various things stop working. We've spent hundreds hiring outside developers to customize the code to work properly with standard Woo plugins like Product Variations, Shipment Tracking, and more. Every developer has commented that the Webgility WooCommerce plugin is the biggest mess they've ever seen.
Whenever we update plugins like reviews, tracking, WooCommerce, etc - Webgility will break, because they don't follow standards. We've been telling them this for years.
So, just for fun this past week, we downloaded and installed default plugins from competitors like ShipStation and Atandra's T-Hub - guess what? They worked immediately with all plugins and no problems. That shows you Webgility is doing it wrong.
Horrible support. Have been bringing this to their attention for months with no resolution. Keep promising to look into it, but they don't . They finally send reluctant email admitting that the reason the competitors plugins work properly is because the competitors (like ShipStation) are PROPERLY using the WooCommerce API and Webgility is not. When asked why they can't use the API and properly make a decent plugin, they say they'll get back us - but don't.
Stay far away from this program if you use WooCommerce. Their integration is archaic and non-standard. They are also charging triple what competitors (like ShipStation) are for same features.
None. They have caused more problems and costs than they haver been worth. Switched to ShipStation and in one second everything worked, no lost productivity.