Best Customer Service Products
2024
Nothing but the best software. G2 is proud to share our 2024 list of the Best Customer Service Products
Find the best software for anything and everything you want to accomplish, as decided by software buyers on the world’s largest and most trusted software marketplace. Based on honest reviews and ratings from our G2 users this year, this list features the top software products found on G2.
Top 5 Best Customer Service Products:
Best Software by Function / Customer Service Products
Out of 3,118 total products in this category, and 201 that were eligible for the 2024 Best Software Awards, here are the 50 best software products. When looking at this year’s winners, 31 remained on the list from last year, while 19 are new entrants — representing a 38% change on this list since the 2023 Best Software Awards.
1
Agentforce Service (formerly Salesforce Service Cloud)
Customer Service Automation
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Reviews
Categories
G2 Awards
Best Global Software Sellers 2024
Best Customer Service Products 2024
Best Enterprise Products 2024
Best Mid-Market Products 2024
Best Software Products 2024
Highest Satisfaction Products 2024
Grid Leader Contact Center Knowledge Base Winter 2025
India Leader Customer Self-Service Winter 2025
Americas Leader Contact Center Knowledge Base Winter 2025
2
Zendesk for Customer Service
Help Desk
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best Global Software Sellers 2024
Best Software Products 2024
Best AI Products 2024
Nordic Leader Customer Self-Service Winter 2025
EMEA Leader Contact Center Knowledge Base Winter 2025
Europe Leader Contact Center Knowledge Base Winter 2025
Southeast Asia Leader Help Desk Winter 2025
Nordic Leader Help Desk Winter 2025
United Kingdom Leader Customer Self-Service Winter 2025
3
Zoho Desk
Help Desk
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best Global Software Sellers 2024
Best Small Business Products 2024
Best Software Products 2024
Highest Satisfaction Products 2024
Middle East & Africa Leader Live Chat Winter 2025
Asia Leader Live Chat Winter 2025
Latin America Leader Social Customer Service Winter 2025
Momentum Leader Complaint Management Winter 2025
4
Freshdesk
Help Desk
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Reviews
Categories
G2 Awards
Best India Sellers 2024
Best Customer Service Products 2024
Best APAC Sellers 2024
Best Small Business Products 2024
Best Global Software Sellers 2024
Best Software Products 2024
Best Mid-Market Products 2024
Highest Satisfaction Products 2024
Middle East & Africa Leader Live Chat Winter 2025
Europe Leader Help Desk Winter 2025
India Leader Help Desk Winter 2025
United Kingdom Leader Help Desk Winter 2025
5
Fin
AI Customer Support Agents
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a
Reviews
Categories
G2 Awards
Best Global Software Sellers 2024
Best AI Products 2024
Best Customer Service Products 2024
Best Mid-Market Products 2024
Best Small Business Products 2024
Best Collaboration and Productivity Products 2024
Best Software Products 2024
Highest Satisfaction Products 2024
EMEA Leader Conversational Support Winter 2025
Grid Leader Chatbots Winter 2025
6
Front
Help Desk
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best Office Products 2024
Fastest Growing Products 2024
Best Collaboration and Productivity Products 2024
Usability Leader Conversational Support Winter 2025
Results Leader Shared Inbox Winter 2025
Grid Leader Shared Inbox Winter 2025
Canada Leader Shared Inbox Winter 2025
7
HubSpot Service Hub
Help Desk
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv
Reviews
Categories
G2 Awards
Best Small Business Products 2024
Best Global Software Sellers 2024
Best Customer Service Products 2024
Best Software Products 2024
Highest Satisfaction Products 2024
Best Mid-Market Products 2024
EMEA Leader Enterprise Feedback Management Winter 2025
Americas Leader Conversational Support Winter 2025
8
Gladly
Help Desk
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Results Leader Live Chat Winter 2025
Implementation Leader Customer Self-Service Winter 2025
Relationship Leader Conversational Support Winter 2025
Relationship Leader Social Customer Service Winter 2025
Relationship Leader Customer Service Automation Winter 2025
Implementation Leader Customer Service Automation Winter 2025
Results Leader Customer Service Automation Winter 2025
9
Genesys Cloud CX
AI Customer Support Agents
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best AI Products 2024
Best Office Products 2024
United Kingdom Leader Contact Center Workforce Winter 2025
Europe Leader Contact Center Workforce Winter 2025
Asia Leader Genesys AppFoundry Marketplace Winter 2025
Asia Pacific Leader Genesys AppFoundry Marketplace Winter 2025
India Leader Genesys AppFoundry Marketplace Winter 2025
Grid Leader Auto Dialer Winter 2025
10
Ozonetel
Contact Center
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Fastest Growing Products 2024
India Leader Call Center Infrastructure (CCI) Winter 2025
Implementation Leader Call Center Infrastructure (CCI) Winter 2025
Asia Pacific Leader Call Center Infrastructure (CCI) Winter 2025
Implementation Leader Outbound Call Tracking Winter 2025
Grid Leader Inbound Call Tracking Winter 2025
11
Talkdesk
AI Customer Support Agents
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Canada Leader Contact Center Workforce Winter 2025
Usability Leader Auto Dialer Winter 2025
EMEA Leader Contact Center Workforce Winter 2025
Middle East & Africa Leader Contact Center Winter 2025
EMEA Leader Contact Center Quality Assurance Winter 2025
12
Freshchat
Live Chat
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best India Sellers 2024
Best AI Products 2024
Best APAC Sellers 2024
Best Global Software Sellers 2024
Best Software Products 2024
Middle East & Africa Leader Chatbots Winter 2025
Middle East Leader Chatbots Winter 2025
Middle East Leader Live Chat Winter 2025
Middle East & Africa Leader Live Chat Winter 2025
India Leader Conversational Support Winter 2025
13
Sprinklr Service
Social Customer Service
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Fastest Growing Products 2024
Asia Leader Social Customer Service Winter 2025
Australia Leader Chatbots Winter 2025
Middle East Leader Social Customer Service Winter 2025
Asia Pacific Leader Social Customer Service Winter 2025
ANZ Leader Chatbots Winter 2025
India Leader Social Customer Service Winter 2025
ANZ Leader Contact Center Winter 2025
14
Drift
Conversational Marketing
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powe
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powe
Reviews
Categories
G2 Awards
Best AI Products 2024
Best Customer Service Products 2024
Europe Leader Bot Platforms Winter 2025
EMEA Leader Bot Platforms Winter 2025
Europe Leader Chatbots Winter 2025
Implementation Leader Bot Platforms Winter 2025
Grid Leader Bot Platforms Winter 2025
15
Birdeye
Online Reputation Management
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall
Reviews
Categories
G2 Awards
Best Global Software Sellers 2024
Best AI Products 2024
Best Marketing & Digital Advertising Products 2024
Best Customer Service Products 2024
Best Small Business Products 2024
Best Mid-Market Products 2024
Best Software Products 2024
Highest Satisfaction Products 2024
EMEA Leader Experience Management Winter 2025
United Kingdom Leader Experience Management Winter 2025
16
SAP Service Cloud
Help Desk
SAP Service Cloud orchestrates seamless service experiences to support customers throughout their entire journey. It bridges the gap between front-office engagements and back-office processes and delivers the next generation of self-service.
SAP Service Cloud orchestrates seamless service experiences to support customers throughout their entire journey. It bridges the gap between front-office engagements and back-office processes and delivers the next generation of self-service.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best German Sellers 2024
India Leader Customer Self-Service Winter 2025
Best EMEA Sellers 2024
Best Global Software Sellers 2024
Asia Pacific Leader Customer Self-Service Winter 2025
Asia Leader Customer Self-Service Winter 2025
India Leader Help Desk Winter 2025
Asia Pacific Leader Help Desk Winter 2025
17
Trengo
Customer Service Automation
Trengo’s customer engagement platform will automate repetitive work to unleash meaningful conversations.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best Office Products 2024
Europe Leader Customer Communications Management Winter 2025
Europe High performer Email Management Winter 2025
Europe High performer Email Client Winter 2025
Europe High performer Conversational Support Winter 2025
EMEA High performer Shared Inbox Winter 2025
Europe Leader Social Customer Service Winter 2025
18
Tidio
Help Desk
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best AI Products 2024
Relationship Leader Conversational Marketing Winter 2025
Relationship Leader AI Chatbots Winter 2025
Usability Leader Customer Self-Service Winter 2025
France Leader Chatbots Winter 2025
Africa Leader Chatbots Winter 2025
United Kingdom Leader Chatbots Winter 2025
19
Dixa
Digital Customer Service Platforms
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Nordic High performer Live Chat Winter 2025
Germany High performer Conversational Support Winter 2025
Europe Leader Contact Center Workforce Winter 2025
Implementation Leader AI Agents For Business Operations Winter 2025
Europe Leader AI Agents For Business Operations Winter 2025
Nordic High performer Customer Self-Service Winter 2025
20
Qualtrics Customer Experience
Experience Management
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Reviews
Categories
G2 Awards
Best German Sellers 2024
Best Customer Service Products 2024
Best EMEA Sellers 2024
Best Global Software Sellers 2024
Asia Leader Experience Management Winter 2025
Grid Leader Proactive Customer Retention Winter 2025
India Leader Experience Management Winter 2025
21
CloudTalk
Contact Center
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Europe Leader Auto Dialer Winter 2025
Relationship Leader Contact Center Workforce Winter 2025
EMEA Leader Call Center Infrastructure (CCI) Winter 2025
Europe Leader Call Center Infrastructure (CCI) Winter 2025
Usability Leader Contact Center Workforce Winter 2025
Latin America Leader Contact Center Winter 2025
Europe Leader Contact Center Winter 2025
Middle East High performer Call Center Infrastructure (CCI) Winter 2025
22
Podium
AI Agents For Business Operations
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best AI Products 2024
Grid Leader Automotive Marketing Winter 2025
Implementation Leader Online Reputation Management Winter 2025
Grid Leader Live Chat Winter 2025
Implementation Leader Automotive Marketing Winter 2025
Grid Leader Communication Platform as a Service (CPaaS) Winter 2025
23
Stonly
Knowledge Base
Stonly is a full-featured platform designed to deliver guidance that adapts to people's context and usage. Create and distribute interactive guides, walkthroughs, and knowledge bases that are proven to boost productivity across your whole organization and help customers faster with interactive, step
Stonly is a full-featured platform designed to deliver guidance that adapts to people's context and usage. Create and distribute interactive guides, walkthroughs, and knowledge bases that are proven to boost productivity across your whole organization and help customers faster with interactive, step
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best French Sellers 2024
Europe High performer Contact Center Knowledge Base Winter 2025
Relationship Leader Contact Center Knowledge Base Winter 2025
France High performer Customer Self-Service Winter 2025
Americas High performer Contact Center Knowledge Base Winter 2025
Grid High performer Contact Center Knowledge Base Winter 2025
EMEA High performer Knowledge Base Winter 2025
24
Capacity
AI Customer Support Agents
Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.
Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best AI Products 2024
Relationship Leader Q&A Platforms Winter 2025
Americas High performer Contact Center Knowledge Base Winter 2025
Results Leader Chatbots Winter 2025
Grid Leader Chatbots Winter 2025
Results Leader Help Desk Winter 2025
Grid Leader Help Desk Winter 2025
Americas High performer Help Desk Winter 2025
25
LiveAgent
Help Desk
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Italy High performer Live Chat Winter 2025
Italy High performer Help Desk Winter 2025
Germany High performer Customer Self-Service Winter 2025
Germany High performer Live Chat Winter 2025
Germany High performer Help Desk Winter 2025
Italy High performer Customer Self-Service Winter 2025
26
UJET
Contact Center
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations,
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations,
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Usability Leader Call Center Infrastructure (CCI) Winter 2025
Relationship Leader Contact Center Winter 2025
Results Leader Call Center Infrastructure (CCI) Winter 2025
Relationship Leader Call Center Infrastructure (CCI) Winter 2025
27
Gallabox
Bot Platforms
Gallabox helps power businesses to engage with customers efficiently, generate more leads, and grow sales through WhatsApp Business APIs. Convert customer conversations into smart actions with WhatsApp Chatbots for your business.
Gallabox helps power businesses to engage with customers efficiently, generate more leads, and grow sales through WhatsApp Business APIs. Convert customer conversations into smart actions with WhatsApp Chatbots for your business.
Reviews
Categories
G2 Awards
Best AI Products 2024
Best Customer Service Products 2024
Fastest Growing Products 2024
India High performer Bot Platforms Winter 2025
Asia Pacific Leader Bot Platforms Winter 2025
Asia Leader Bot Platforms Winter 2025
Implementation Leader Bot Platforms Winter 2025
Results Leader Bot Platforms Winter 2025
Results Leader WhatsApp Marketing Winter 2025
28
Kustomer
Help Desk
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Middle East Leader Live Chat Winter 2025
Middle East & Africa High performer Live Chat Winter 2025
Usability Leader Live Chat Winter 2025
29
Appy Pie
Drag and Drop App Builder
Appy Pie allows users with no programming skills, to create an app for Windows 8 Phone, Android & iPhone applications for mobiles and smartphones; and publish to Google Play & iTunes.
Appy Pie allows users with no programming skills, to create an app for Windows 8 Phone, Android & iPhone applications for mobiles and smartphones; and publish to Google Play & iTunes.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best India Sellers 2024
Best APAC Sellers 2024
Best Development Products 2024
Best AI Products 2024
EMEA Leader Drag and Drop App Builder Winter 2025
United Kingdom Leader Drag and Drop App Builder Winter 2025
Canada Leader Drag and Drop App Builder Winter 2025
Middle East & Africa Leader Drag and Drop App Builder Winter 2025
Europe Leader Drag and Drop App Builder Winter 2025
30
Enghouse Contact Center
Contact Center
Enghouse Interactive specializes in software and services designed to transform contact centers (including work from home agents) into a growth engine for businesses globally.
Enghouse Interactive specializes in software and services designed to transform contact centers (including work from home agents) into a growth engine for businesses globally.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Europe Leader Contact Center Workforce Winter 2025
Americas Leader Contact Center Workforce Winter 2025
Momentum Leader Contact Center Workforce Winter 2025
31
Mojo Helpdesk
Help Desk
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more.
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Americas High performer Help Desk Winter 2025
Grid High performer Help Desk Winter 2025
Americas High performer Customer Self-Service Winter 2025
32
Vivantio
IT Service Management (ITSM) Tools
Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best IT Management Products 2024
Asia High performer Service Desk Winter 2025
Asia Pacific High performer Service Desk Winter 2025
Asia Leader Service Desk Winter 2025
Europe High performer Service Desk Winter 2025
United Kingdom High performer Service Desk Winter 2025
Europe High performer Help Desk Winter 2025
33
ServiceNow Customer Service Management
Customer Service Automation
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key featur
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key featur
Reviews
Categories
G2 Awards
Best Global Software Sellers 2024
Best Customer Service Products 2024
Asia Leader Contact Center Workforce Winter 2025
India Leader Contact Center Workforce Winter 2025
Asia Pacific Leader Contact Center Workforce Winter 2025
Grid Leader Contact Center Workforce Winter 2025
Grid Leader Customer Self-Service Winter 2025
Grid Leader Live Chat Winter 2025
34
SleekFlow
Communication Platform as a Service (CPaaS)
SleekFlow is your centralised messaging platform with customers, enabling your sales, support and marketing teams to do their best work - and create an experience your customers will never forget.
SleekFlow is your centralised messaging platform with customers, enabling your sales, support and marketing teams to do their best work - and create an experience your customers will never forget.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Asia Leader Communication Platform as a Service (CPaaS) Winter 2025
Asia Pacific Leader Communication Platform as a Service (CPaaS) Winter 2025
Momentum Leader Communication Platform as a Service (CPaaS) Winter 2025
Southeast Asia High performer Conversational Support Winter 2025
Southeast Asia High performer Chatbots Winter 2025
Asia Leader Customer Communications Management Winter 2025
35
MightyCall
Contact Center
Flexible & scalable cloud-based call center solution designed for small & mid-sized businesses.
Flexible & scalable cloud-based call center solution designed for small & mid-sized businesses.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Canada High performer VoIP Providers Winter 2025
Americas High performer Contact Center Winter 2025
Grid High performer Outbound Call Tracking Winter 2025
Grid High performer Contact Center Winter 2025
Grid Leader VoIP Providers Winter 2025
36
RingCentral Contact Center
Auto Dialer
RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.
RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
37
Nextiva
VoIP Providers
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
Reviews
Categories
G2 Awards
Best Global Software Sellers 2024
Best Collaboration and Productivity Products 2024
Best Customer Service Products 2024
Grid Leader VoIP Providers Winter 2025
Latin America Leader VoIP Providers Winter 2025
Grid Leader Cloud PBX Platforms Winter 2025
Momentum Leader Cloud PBX Platforms Winter 2025
Usability Leader Cloud PBX Platforms Winter 2025
Results Leader Cloud PBX Platforms Winter 2025
38
Interakt
E-Commerce Tools
Interakt for E-Commerce Promote & sell your products by engaging customers on WhatsApp Roll out high-performing, top-of-the-mind notifications to alert users about new product catalogs, back-in-stock goods, and much more.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Asia Pacific High performer Live Chat Winter 2025
Relationship Leader Social Customer Service Winter 2025
Usability Leader Social Customer Service Winter 2025
Grid High performer Live Chat Winter 2025
Relationship Leader Social Customer Service Fall 2024
Grid High performer Live Chat Fall 2024
39
3CX
Contact Center
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Implementation Leader VoIP Providers Winter 2025
Results Leader VoIP Providers Winter 2025
Usability Leader VoIP Providers Winter 2025
Results Leader UCaaS Platforms Winter 2025
40
Wati
Communication Platform as a Service (CPaaS)
Wati is an AI-native customer engagement platform built on the WhatsApp Business API, designed to help businesses automate and streamline communication with their customers. Trusted by over 14,000 businesses globally, Wati enables teams to manage conversations across WhatsApp, Instagram, Facebook, S
Wati is an AI-native customer engagement platform built on the WhatsApp Business API, designed to help businesses automate and streamline communication with their customers. Trusted by over 14,000 businesses globally, Wati enables teams to manage conversations across WhatsApp, Instagram, Facebook, S
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Implementation Leader WhatsApp Marketing Winter 2025
Asia Pacific High performer WhatsApp Marketing Winter 2025
India High performer WhatsApp Marketing Winter 2025
Asia High performer Proactive Notification Winter 2025
Asia Pacific High performer Proactive Notification Winter 2025
Asia High performer WhatsApp Marketing Winter 2025
India High performer Communication Platform as a Service (CPaaS) Winter 2025
41
Aloware
Contact Center
Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of custo
Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of custo
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best Sales Products 2024
Latin America High performer Contact Center Winter 2025
Implementation Leader Auto Dialer Winter 2025
Americas High performer Contact Center Winter 2025
Implementation Leader Contact Center Quality Assurance Winter 2025
Implementation Leader SMS Marketing Winter 2025
Grid High performer Contact Center Winter 2025
42
JustCall
AI Customer Support Agents
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Implementation Leader Contact Center Workforce Winter 2025
Implementation Leader Customer Self-Service Winter 2025
Momentum Leader SMS Marketing Winter 2025
Asia Pacific Leader Auto Dialer Winter 2025
United Kingdom High performer Contact Center Winter 2025
43
Reputation
Online Reputation Management
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this proc
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this proc
Reviews
Categories
G2 Awards
Best Global Software Sellers 2024
Best Marketing & Digital Advertising Products 2024
Highest Satisfaction Products 2024
Best Mid-Market Products 2024
Best Customer Service Products 2024
Best Software Products 2024
Usability Leader Local Listing Management Winter 2025
Results Leader Experience Management Winter 2025
Usability Leader Social Media Listening Tools Winter 2025
Usability Leader Experience Management Winter 2025
44
Smartsupp
Live Chat
Smart live chat for e-commerce sites and websites.
Reviews
Categories
G2 Awards
Best AI Products 2024
Best EMEA Sellers 2024
Best Customer Service Products 2024
Highest Satisfaction Products 2024
Italy High performer Live Chat Winter 2025
EMEA Leader Live Chat Winter 2025
Europe Leader Live Chat Winter 2025
Usability Leader Customer Service Automation Winter 2025
EMEA Leader Chatbots Winter 2025
Relationship Leader Customer Service Automation Winter 2025
45
Glassbox
Session Replay
Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.
Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.
Reviews
Categories
G2 Awards
Best UK Sellers 2024
Best Marketing & Digital Advertising Products 2024
Highest Satisfaction Products 2024
Best EMEA Sellers 2024
Best Global Software Sellers 2024
Best Development Products 2024
Best Customer Service Products 2024
Best Commerce Products 2024
Best Enterprise Products 2024
Best Software Products 2024
Grid Leader Mobile Analytics Winter 2025
Usability Leader Digital Experience Monitoring (DEM) Winter 2025
46
8x8 Contact Center
Contact Center Workforce
8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.
8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
47
Aircall
Contact Center
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business so
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business so
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Europe Leader Call Center Infrastructure (CCI) Winter 2025
United Kingdom Leader Call Center Infrastructure (CCI) Winter 2025
Europe Leader Contact Center Winter 2025
Germany Leader Outbound Call Tracking Winter 2025
United Kingdom Leader Outbound Call Tracking Winter 2025
Europe Leader Outbound Call Tracking Winter 2025
EMEA Leader Call Center Infrastructure (CCI) Winter 2025
48
Text-Em-All
Proactive Notification
Send important alerts, notifications, and reminders in just minutes with our automated messaging service.
Send important alerts, notifications, and reminders in just minutes with our automated messaging service.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Implementation Leader Emergency Notification Winter 2025
Relationship Leader Proactive Notification Winter 2025
Implementation Leader SMS Marketing Winter 2025
Usability Leader Proactive Notification Winter 2025
Results Leader SMS Marketing Winter 2025
Relationship Leader Appointment Reminder Winter 2025
49
Gainsight Customer Success
Customer Success
Gainsight CS is a complete Customer Success Platform.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Europe Leader Customer Success Winter 2025
United Kingdom Leader Customer Success Winter 2025
EMEA Leader Customer Success Winter 2025
Europe Leader Experience Management Winter 2025
EMEA Leader Experience Management Winter 2025
United Kingdom Leader Experience Management Winter 2025
Canada Leader Customer Success Winter 2025
50
TeamViewer
Remote Support
Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.
Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.
Reviews
Categories
G2 Awards
Best Customer Service Products 2024
Best German Sellers 2024
Implementation Leader ServiceNow Store Apps Winter 2025
Best EMEA Sellers 2024
Results Leader ServiceNow Store Apps Winter 2025
Implementation Leader Co-Browsing Winter 2025
Asia Leader Unified Endpoint Management (UEM) Winter 2025
Asia Leader Co-Browsing Winter 2025
Grid Leader Co-Browsing Winter 2025
FAQs
What are the G2 Best Software Awards?
G2’s Annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users.
How are the winners determined?
More than 30 different lists are generated using G2’s proprietary algorithm based on G2’s verified user reviews and publicly available market presence data. The top 100 software companies are ranked based on a combination of Satisfaction and Market Presence scores. The top 100 products are ranked based on reviews across all categories in which they are a part. Satisfaction is an aggregate score based on a company’s products across their assigned categories. More tailored company and product lists (e.g., "India Software Companies" and "Products for Small Businesses") feature a smaller set of winners at 25 or 50 appearing on each list.
Read more about the methodology used to calculate G2’s Best Software Awards here.
How many reviews does a vendor need to be eligible?
To be included in one of G2’s Best Software Sellers or Best Software Products Lists, a software company must receive at least 50 approved reviews in aggregate across all of its G2-listed products during the 2023 calendar year. Reviews must have been submitted by Dec. 31, 2023 to impact Best Software eligibility and rankings. Scores reflect only data from reviews submitted during this evaluation period.
How are the Best Software Awards different from quarterly badge lists?
For G2’s annual Best Software Awards, the scores reflect reviews submitted in the evaluation period - in this case, the calendar year 2023. Other G2 reports might include more or less data which would potentially show different rankings for software companies and products.
Read more about G2’s research scoring methodologies.
Can software sellers and products win multiple awards?
Yes. A software seller and/or product has the potential to be named on multiple lists based on its eligibility and rankings.
How are reviews verified and vetted?
It is important to us at G2 to be objective and trustworthy, with reviews being thoroughly vetted. To ensure this, we require the use of a LinkedIn™ account or verified business email address to validate a G2 reviewer’s identity and current employer. We also validate reviewers by partnering with companies to securely authenticate users through select platforms. We do not allow users to leave reviews for their current employers, former employers, or competitors.
For more information on the reviews process, view G2’s community guidelines.
Were G2’s 2024 Best Software Lists researched and published using the same methodology and criteria as past years? If not, what is new?
Eligibility criteria and methodology have remained unchanged from last year. Being eligible, of course, does not guarantee inclusion on a list.
We did, however, add net-new lists in 2024 for:
Companies:
APAC Software Companies
Products:
Rookies of the Year
Best Products for Professionals in Analytics (this was previously combined with AI)
Best Products for Professionals in AI (this was previously combined with Analytics)
Best Products for Professionals in Education