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UJET

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4.7 out of 5 stars
1,129 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2015

Profile Name

Star Rating

956
147
17
7
2

UJET Reviews

Review Filters
Profile Name
Star Rating
956
147
17
7
2
HK
Hariharan K.
04/27/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

UJET Streamlines Customer Interactions and Boosts Productivity

|UJET
I like UJET because it makes handling customer interactions smoother and more efficient, especially in a fast-paced support environment. From my perspective working in a BPO setup, the platform brings everything viz., calls, chats, customer details, and interaction history into one place. This saves a lot of time and reduces the need to switch between multiple tools. It also helps me provide a more personalized experience for customers, since all the relevant information is easy to access during each interaction. Overall, UJET boosts productivity while keeping the workflow more organized and less stressful.
Rupesh k.
RK
Rupesh k.
Technology Analyst @Infosys
03/27/2026
Validated Reviewer
Verified Current User
Review source: Organic

Powerful CCaaS Integrations and Omnichannel Support with AI Features

|UJET
Ujet CCaaS platform is capable of integrating with a large number of third-party tools, including multiple CRMs. It can also directly integrate Google Dialogflow virtual agents. It supports multiple communication channels such as IVR, SMS, email, and WhatsApp. In addition, it supports agent assist and other AI features.
Verified User in Telecommunications
UT
Verified User in Telecommunications
03/09/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Usage of this Best Tool

|UJET
I like this tool because it’s versatile and includes features that help reduce our workload across email, chat, and especially calls. I also appreciate how well it integrates with the other tool we use, which makes our overall workflow more efficient. We use it at work all the time because it’s easy to navigate. The functions are straightforward to pick up through self-exploration, and it doesn’t require any formal training.

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HQ Location:
San Francisco, California

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@UJETcx

What is UJET?

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Details

Year Founded
2015